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All Journal PROSIDING SEMINAR NASIONAL Jurnal Studi Pemerintahan Jurnal Kebijakan Publik Ilmu Administrasi Publik Jurnal Ilmu Sosial dan Humaniora Dia: Jurnal Administrasi Publik Jurnal Antropologi: Isu-Isu Sosial budaya Publica : Jurnal Administrasi Pembangunan dan Kebijakan Publik JPBM (Jurnal Pendidikan Bisnis dan Manajemen) JURNAL KOLABORASI Jurisprudentie Journal of Governance and Public Policy International Journal of Artificial Intelligence Research SOSIOHUMANIORA: Jurnal Ilmiah Ilmu Sosial dan Humaniora Jurnal EMT KITA Otoritas : Jurnal Ilmu Pemerintahan Matra Pembaruan: Jurnal Inovasi Kebijakan Syntax Literate: Jurnal Ilmiah Indonesia Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara POLITICO Indonesian Treasury Review: Jurnal Perbendaharaan, Keuangan Negara dan Kebijakan Publik JAKP (Jurnal Administrasi dan Kebijakan Publik) Jurnal Inovasi Ilmu Sosial dan Politik Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani Transparansi Jurnal Ilmiah Ilmu Administrasi Societas : Jurnal Ilmu Administrasi dan Sosial Pena Justisia: Media Komunikasi dan Kajian Hukum Perspektif Komunikasi; Jurnal Ilmu Komunikasi dan Komunikasi Bisnis PERSPEKTIF Sosio Dialektika Jurnal Pemerintahan dan Politik JIIP (Jurnal Ilmiah Ilmu Pendidikan) Bubungan Tinggi: Jurnal Pengabdian Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Indonesian Journal of Social Research (IJSR) Jurnal Pendidikan Kewarganegaraan Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Cahaya Mandalika Jurnal Kewarganegaraan International Journal of Social Service and Research Moestopo International Review on Social, Humanities, and Sciences (MIRSHuS) Perspektif Jurnal Instruksional Jurnal Administrasi Pemerintahan Desa Prosiding Konferensi Nasional PKM-CSR Indonesian Journal of Business Analytics (IJBA) Public Administration Journal (PAJ) Petanda : Jurnal Ilmu Komunikasi dan Humaniora Journal of Administrative and Sosial Science (JASS) Journal of Social Science Jurnal Media Administrasi SWATANTRA Jurnal Pengabdian Pada Masyarakat Kajian Ilmu Sosial Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora (JURRISH) Research Horizon Riwayat: Educational Journal of History and Humanities PUBLICUS: JURNAL ADMINISTRASI PUBLIK Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Al-Zayn: Jurnal Ilmu Sosial & Hukum Causa: Jurnal Hukum dan Kewarganegaraan Cidea Journal Jurnal Dikmas ENDLESS : International Journal of Future Studies Asian Journal of Management, Entrepreneurship and Social Science Jurnal Studi Pemerintahan HUMANUS : Jurnal Sosiohumaniora Nusantara Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Sinergi : Jurnal Ilmiah Multidisiplin SINTHOP: Media Kajian Pendidikan, Agama, Sosial dan Budaya Ekonomi Syariah, Perbankan, Hukum, dan Sistem IJSS: International Journal of Social Brilliant International Journal of Management and Tourism Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Jurnal Akuntan Publik Jurnal Penelitian Transportasi Darat
Evi Satispi
Universitas Muhammdiyah Jakarta
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Journal : prosiding seminar nasional

 1 
SERVICE TYPE ANALYSIS IN PUBLIC SERVICE MALL IN JAKARTA’S INVESTMENT AND ONE-STOP INTEGRATED SERVICE (PTSP) OFFICE Retnowati WD Tuti; Evi Satispi; Mawar Mawar; Dini Gandini dan Tria Patrianti
PROSIDING SEMINAR NASIONAL & INTERNASIONAL 2018: PROCEEDING 1ST INSELIDEA INTERNATIONAL SEMINAR ON EDUCATION AND DEVELOPMENT OF ASIA (INseIDEA)
Publisher : Universitas Muhammadiyah Semarang

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Abstract

Background.   Public Service Mall (PSM) is a breaktrough done by Jakarta’s Investment and One-StopIntegrated Service (PTSP) Office to improve people’s satisfaction.  Jakarta was previously known with its badpublic services conducted by local government. It’s improved up to 98% after PSM existence.  For example,Building Construction Permit (IMB) service had scattered in  various government agencies with unauthorized cost,completed in 60 days.  In reformation era, Jakarta cleaned up to prioritize the satisfaction of Jakarta’s people throughservice innovations such as one-stop integrated service IMB in PSM, Deliverance of Motor Licence (AJIB). Research Questions : 1). How  is the Forms of Service  in PSM ?; 2). What are the driving factors and innhibitors?Research Purpose , to analysis : 1).Forms of Service in PSM 2) to find out driving factors and inhibitors, ResearchFocus : 1).Forms of Services in PSM 2). IMB 3.0 and 3).AJIB . Research Methode: Descriptive; Research Approach: Qualitative; Results:  1).Forms of Service of PSM, DPM, PTSP =  292 , there are 14 Services from otherinstitutions, 2) AJIB conducted through online and offline, 3) IMB Service 3.0 free- conducted as long as it is not viabroker, will be provided free house design.  However, there are weaknesses that few people care of IMB 3.0 ; thereare many brokers; less employees; and a narrow service space.Keywords : innovation,  one-stop integrated service
Co-Authors Abdul Rahman Abdul Rahman Abdul Rasyid Abdul Rasyid Abdur Rahim Abdur Rahim, Abdur Ade Siti Barokah Afifah Aisah Rahman Agus Suradika Agus Suradika Agusinta, Lira Ahmad Jamil Pasaribu Ahmad Soleh Akhmad Taufan Maulana Akwila T.A Awan Alan Kusuma, Andrean Albarbassy, Ma’mun Murod Aldira Lindawati Alpy, Math Andi Hermansyah Andiani, Devia Andrean Alan Kusuma ANDRIANSYAH Andriansyah Andriansyah Andriansyah Andriansyah Andriansyah Andriansyah Andriansyah Andriansyah Andriansyah ANDRIANSYAH ANDRIANSYAH Andriyansyah, Andriyansyah Anggraini, Dewi Ratih Anisaah, Siti Apriansyah, Joli Ari Sujatmiko Ari Widi Wibowo Arie Kurniawan Arif Saefudin Arih Setyaningrum Arih Setyaningrum Arih Setyaningrum Aruni, Fidhia Asep Kurnia Asep Setiawan Astuti, Bimbi Riris Tri Athallah Bintang Ramadhan Aulia Wijayasita Azhari Azis Samudra Azhari Aziz Samudera Azhari Aziz Samudra Azkalia Dewi Anggraeni Bafagih, Mohammad Ridha Bambang Soetono Beni Pramula Bram Hertasning Budi Yuliantoro Cahya Nur Rohmah chairuddin, Shinta Wahyuni Daffa Fauzan Syuhada Dalila Afif Daya Cipta Sukmajati Destra Yogi Arifin Desy Ilmiawati Devia Andiani Devia Andiani Dewi Kartika Sari Dewi Ratih Anggraini Diaz Tarakarti Gusman Diaz Tarakarti Gusman Dida Nurhaida Dimas Bayu Endrayana Dharmowijoyo Dini Gandini Purbaningrum Dita Rahmaditiani Junaidi Djoni Gunanto Dwiky Lucky Adiyasha Dwiky Lucky Adiyasha DyasTuti, Retnowati Wahyuning Eko Adi Wibowo Endang Sulastri Endang Sulastri Erika Nur Khasanah Erlin Lawata Fahlevi, Rizal Fajri Hidayatullah Fajri Hidayatullah Fal Harmonis Farah Shafira Firmanto Farrel Putra Ramadhan Fathani, Aqil Teguh Firmansyah, Yasef Habibi, Fikri Halimah Abdul Manaf Harmonis Hasan, Syahrul Herlina Mutiara Hermansyah, Andi Hikmat Hikmat Holiseh Holiseh Holiseh Holiseh I Gede Ria Mahendra Ignatius Wahyu Anggono Imania Fathu Zahra Intan Dyah Ayu Apriani Intan Setyaningrum Iskandar Iskandar Iskandar Iskandar Izzatusholekha Izzatusholekha Izzatusholekha Izzatusholekha Joli Apriansyah JUMARTO Kaewhanam, Phimlikid Khaerul Umam Noer Kurniasih Mufidayati Lusi Andriyani Ma'mun Murod Ma'mun Murod Malik, Syaibatul Hamdi Mamun Murod Maulana, Akhmad Taufan Mawar Mawar Mawar Mawar Mawar, Mawar Maya Puspita Dewi Ma’mun Murod Albarbassy Melati, Vinca Misriandi, Misriandi Muh. Kadarisman Muhamad Taslim Muhamad Yusuf Muhammad Gusti Muhammad Kadarisman Muhammad Kadarisman Muhammad Khoirul Anwar Muhammad Sahrul Muhammad Syafii Muhammad Taslim Muksin, Zainal M’amun Murod N. Oneng Nurul Bariyah Nabila Myke Fitriya Nani Nurani Muksin Nany Widiastuti Nida An’hovia Nida Handayani Nopriadi Saputra Novianita Rulandari Nurhayati Oktariani, Andina Oktaviana Purnamasari Okto Risdianto Manullang Phimlikid Kaewhanam Pranpantja, Yuda Prihandoko, Danang Purwakananta, Mohamad Arifin Putri, Nayla Larasati Arinda Qumayratul Layliyah R. Dewi Setiani Rahmat Salam Rahmat, Laode Awal Raihani Khairunissa Barni Ramadhan, Uno Refa Asmianur Retnowati Tuti Retnowati Wahyuning DyasTuti Retnowati WD Tuti Retnowati WD Tuti Risya Amalia Risya Amalia Risya Amalia Rita Rahmawati Rizal Fahlevi Rokaiyah, Rokaiyah Sa'diyah El Adawiyah Sadar Sadimin Sadimin Salam, Rahmat Salsabilla Putri Rahmadhany Selvira, Rizka Setiadin Setiadin Setiadin Setiadin, Setiadin Shafira Azahra Shafira Azahra Shaqi, Rania Aisyah Shinta Wahyuni chairuddin Sholahuddin Shoum Abdurrohman Silitonga, Fredy wage Bimo Sirikanya Seti Siti Iffa Kamila Sri Yunanto Subariyanto, Subariyanto Supangkat, Gatot Syifa Astasia Utari Syukri Taewoo Park Taufiqurahman, Taufiqurahman Taufiqurokhman Taufiqurokhman Taufiqurokhman Taufiqurokhman , Taufiqurokhman TAUFIQUROKHMAN TAUFIQUROKHMAN Taufiqurokhman, Taufiqurokhman Tia Ristiawati Tia Ristiawati Tiara Nurul Hidayah Tria Patrianti Tria Patrianti Tria Patrianti Trustisari, Hastin Tuti, Retnowati WD. Urip Urip Urip Urip, Urip Uswatun Nur Auliya Venni Herli Sundi W.A. William Yani Warisin, Haerul WD Tuti, Retnowati Widiastuti, Nany Winda Dwi Astuti Zebua yasef firmansyah Yasin, Fikri Yulianto Yuma Iza Yusuf Agil Pamungkas Zahriatul Aini Zainal Muksin