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Journal : International Journal of Artificial Intelligence Research

Carter Dimension Analysis of Customer Satisfaction In Improving Electronic Word Of Mouth (E-Wom) In Bank Syariah Mandiri Customers. Asmuni, Asmuni; Harahap, Isnaini; Saragih, Lenny Menara Sari
International Journal of Artificial Intelligence Research Vol 6, No 1.1 (2022)
Publisher : STMIK Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.553 KB) | DOI: 10.29099/ijair.v6i1.293

Abstract

This study aims to analyze the effect of CARTER dimensions consisting of tangible, assurance, reliability, tangible, empathy and responsiveness on customer satisfaction at Bank Syariah Mandiri in Medan City. electronic word of mouth. Respondents in this study were customers of Bank Syariah Mandiri in Medan City who were Muslim and used Mobile Banking. A total of 300 questionnaires were distributed, there were 220 questionnaires that met the criteria. So that the data can be processed as many as 220 samples. The analysis technique uses Structural Equation Modeling with AMOS.The results show that the Compliance dimension has a positive and significant effect on customer satisfaction at Bank Syariah Mandiri in Medan City, the assurance dimension has a significant positive effect on customer satisfaction at Bank Syariah Mandiri in Medan City, the reliability dimension has a positive direction but does not significantly affect customer satisfaction at Bank Syariah Mandiri in Medan. Medan City, the tangible dimension is the largest dimension that has a positive and significant effect on customer satisfaction of Bank Syariah Mandiri in the City, the dimension of empathy has a positive and significant effect on customer satisfaction of Bank Syariah Mandiri in the City, the dimension of responsiveness has a positive and significant effect on customer satisfaction of Bank Syariah Mandiri in Medan city. The variable of customer satisfaction has a positive and significant effect on electronic word of mouth on Bank Syariah Mandiri customers in Medan City. The Sobel test conducted shows that customer satisfaction has a significant effect as a mediator between the tangible, assurance, tangible, empathy and responsiveness dimensions and Electronic Word of Mouth.
Differentiation of Job Enrichment Implementation Model Toward Employee Engagement and Competitive Advantage Value View from Conventional Perspective and Islamic Perspective At PT Bank Aceh Syariah Wakhyunia, Emi; Asmuni, Asmuni; Agus, Rizal
International Journal of Artificial Intelligence Research Vol 6, No 1.2 (2022)
Publisher : STMIK Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.2.576

Abstract

Indonesia is one of the countries that adopt a dual banking system, where conventional banks and Islamic banks operate simultaneously. This causes competition between the two. When compared to conventional banks, the number of Islamic banks in Indonesia is still relatively small, but Islamic banking in Indonesia continues to increase. However, at Bank Aceh Syariah, the increase in the use of Islamic banks is not in line with the increase in the number of employees, where high employee turnover shows their low employee engagement so that it can affect company competition. The goal of this study was to see how disparities in the effect of Job Enrichment on employee engagement and competitive advantage at PT affected employee engagement and competitive advantage. Bank Aceh Syariah is viewed from both a traditional and Islamic standpoint. This study used a quantitative research method with a total sample size of 346 respondents. This study was split into two parts: (1) Model Suitability Testing and (2) Hypothesis Testing with SEM (Structural Equation Model) analysis. The findings of this study show that the effect of job enrichment on employee engagement has a significant impact from both a conventional and Islamic perspective, as well as the effect of job enrichment on competitive advantage from both a conventional and Islamic perspective, which has a significant impact, and the effect of employee engagement. From both a conventional and an Islamic standpoint, competitive advantage has a tremendous impact. When the results of the influence of each variable seen in the Islamic perspective are compared to the influence of the variables seen in the conventional perspective, the results of the influence of each variable seen in the Islamic perspective have a higher value. This demonstrates that each of the employees of PT. Bank Aceh Syariah has a person who believes in and fears Allah SWT, and that Islamic values and sharia principles are observed in their work.
CONVENTIONAL BANK CUSTOMER MIGRATION POST THE IMPLEMENTATION OF SHARIA FINANCIAL INSTITUTIONS QANUN NO. 11 YEAR 2018 IN ACEH Simahatie, Mai; Asmuni, Asmuni; Rokan, Mustapa Khamal; Umikaromah, Umikaromah
International Journal of Artificial Intelligence Research Vol 7, No 1.1 (2023)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v7i1.1.1027

Abstract

The results of the study show that Perceived Behavioral Control formed by Control beliefs has no effect on Customer behavior with Intentions as an intervening variable on Banking Customers in Aceh Province After the Implementation of Qanun LKS NO. 11 of 2018, this again proves that banking customers in Aceh do not look at whether they are capable of carrying out a behavior or not, they also do not look at whether the experience given to them is good or not so far it has not influenced their behavior in choosing banking.
Co-Authors Adrian Adrian Adrian, Muhammad Fikri Afriantoni Afriantoni Aftoni, Ahmat Agus, Rizal Ahmad Afnan Anshori Ahmad Wahyudi Ahmad Zainuri Ahmatnijar, Ahmatnijar Almuhaimin, Almuhaimin Amalia, Annisa Riskiyatus Andika Persada Putera Andri Soemitra Aprilian, Vito Arifai, Ahmad Arini Indika Arifin Arini, Nusra Arisandy, Danil Putra Arismunandar Arismunandar Arkanudin, Ari Arrizall, Fasih Asriadi, Ari Ayu Oktaviana, Winda azhar, Murdifin Azhari, Doni Azhari, Doni Azhari Baehaqi Bahroni Bahroni, Bahroni Bastomi, Bastomi Beko Ahmad, Hendro BUDI PRAMONO cahyadi cahyadi Chomariyah, Chomariyah Daulay, Ahmad Harun Deni Saputra Duwi, Desi Dwimahendrawan, Andrias Dzulkurnain, Iskandar Edo Segara Gustanto Edo Segara Gustanto Evi Wulandari Faisal Faisal Farkhan, Farkhan Fausi, Achmad Firman, Agus Firzhal Arzhi Jiwantara Fitriawati, Ida Fuad, Zainul Fuadi, Moh Harahap, Arifuddin Muda Harahap, Purnama Hidayah Harahap, Rafnitul Hasanah Harahap, Raja Sakti Putra Hasanah, Mauidatul Ihsa Restu Alifin, Ahmad Imsar, Imsar Intan, Bella Irawan, Harry Irham, M. Iqbal Ishaq Ishaq Islamawan, Arip Isnaini Harahap Jamil Jamil Januariansyah Arfaizar Juwita, Denita Windasari Kahar, Aisyah Kamsi Kamsi, Kamsi Kasinyo Harto Katarina Katarina, Katarina Keumala Hayati Khoiri, Nisful Khoiruddin Nasution Khuluq, M. Khusnul KS, Muslich Kurniawan, Wahyu Riski Kusyaeni, Kusyaeni Lailatul Munawaroh, Lailatul Laismono, Stephanie Glory Lenny Menara Sari Saragih Listari, Listari Lubis, Ismul Fakhri Lubis, Mei Linda Suryanti Lubis, Rusdi Rizki Lukito, Panji Manik, M. Rikwan ES. Mansyur Mansyur Mappiasse, Achmad Habibul Alim Mardiah Astuti Masruroh, Siti Naimatul Matsum, Hasan Mia Audina, Mia MOCHAMMAD ERWIN RADITYO, MOCHAMMAD ERWIN Mohammad Yusuf, Mohammad Muhamad Hasan Sebyar Muhammad Amrul Irsyadi Muhammad Andi Prayogi Muhammad Jahri Muhammad Syukri Albani Nasution Muhammad, Hasman Mujahid, Ahmad Zarkasyi Mukharrom, Tamyiz Mukhtar*, Muh. Riezky Pradana Mulizar Mulizar Munawarsyah, Munawarsyah Mustapa  Khamal  Rokan Nabella, Tamima Izzat Najma, Siti Nasution, Adelina Nawawi, Muhammad Latif Nawir Yuslem, Nawir Ni'mah, Nafisatu Roudlotin Ningtyas, Sikta Juniarti Noor, Tauchid Novi Andriani, Novi Novika, Fatchiyah Ayu Nugraha, Alfajar Nugraha, Alifian Nugroho, Yulianto Agung Nungky Viana Feranita Nur Aini Mayasiana Nurhudawi, Nurhudawi Nurlaila Nurlaila Orlando, Galih Pagar, Pagar Pamungkas, Teguh Karya Panulisan, Bambang Setyo Permana, Ayus Pratama, Aji Wahyu Rafianti, Fitri Rezha Nur Adikara , Rezha Nur Adikara Rifngah, Dewi Idadir Rohim Rohim, Rohim Rusdi Rizki Lubis Safitri, Izza Afkarina Sakti Putra Harahap, Raja Sampurnwati, Sampurnawati Saparuddin Siregar Sarwoto Sarwoto, Sarwoto Septia Maharani, Ivana Seroza, Candra Boy Sholeh, Bekham Sibron, Ahmad Siddiq, Ahyar Sihombing, Mhd. Syukur Simahatie, Mai Sinaga, Istiqomah Siregar, Bismar Siti Aisyah Subha, Rahman Suharto, Tentiyo Sumawati, Elza Farida Sunarto, Imam Suparmin, Sudirman Suryadinata, Ningrum Sutarno Sutarno Suzanti, Wiwien Syahnan, Muhammad Syahputra, Akmaluddin Tanjung, Dhiauddin Tantri Widiastuti Tenrilawa, Dian Furqani Tiara Nofiana Titien Agustina Triana, Winda Triyono, Nur Tuti Anggraini Ulfa Jamilatul Farida, Ulfa Jamilatul ulum, ziadil Umi Nurhayati, Umi Umikaromah, Umikaromah Upix, Desif Venny Fraya Hartin Nst Wakhyunia, Emi Wibawa, Oxfas Winingsih, Hesti YENNI SAMRI JULIATI NASUTION, YENNI SAMRI JULIATI Yuliandari, Susi Yulianto Yulianto Yusdani Yusdani Zainal Berlian Zainul F, Phil. zaldi, Zaldi Zalukhu, Rika Surianto zulfikar, Zulfikar