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The Effect of Service Quality Dimensions on Customer Satisfaction at Auto Bridal Carwash Malang Rahman, Fathur; Handrito, Radityo Putro
Jurnal Ilmiah Mahasiswa FEB Vol. 4 No. 1
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This study aims to examine the Effect of Service Quality on Customer Satisfaction at Auto Bridal Car Wash Malang. The regression analysis, Ftest and t test, were conducted in order to reveal the role of the independent variables (Physical aspect, Reliabiliy, Personal Interaction, Problem Solving, and Policy) on Customer Satisfaction. This study is explanatory research, in accordance with its purpose to describe the casual relationship among variables through hyphothesis testing. The samples and population of this study were the customers of Auto Bridal Car Wash in Malang. In this study, the data collection method is conducted through questionnaire distribution. The sampling technique used in this research is purposive sampling. Next, the research instrument were checked for its validity, reliability, and classical assumption. The hypotheses testing used F test and t Test in Multiple Regression Analysis. The multiple regression analysis showed that Physical aspect, Reliability, Personal Interaction, Problem solving, and Policy simultaneously brought significant effect on Customer Satisfaction. Further, the partial test indicate that all of variable significantly influence Customer Satisfaction. The dominant test demonstrates that Problem Solving causes dominant effect on customer satisfaction.  Keywords: physical aspect, reliability, personal interaction, problem solving, policy, customer satisfaction.
PENGARUH STRES KERJA DAN GAYA KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA KARYAWAN DI GRAPARI TELKOMSEL KOTA MALANG Rahman, Fathur
Jurnal Ilmiah Mahasiswa FEB Vol. 6 No. 1
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh dari variabel stres kerja dan gaya kepemimpinan transformasional secara simultan maupun parsial,  serta untuk mengetahui variabel yang dominan berpengaruh terhadap kinerja karyawan GraPari Telkomsel Kota Malang.Jenis penelitian yang digunakan dalam penelitian ini adalah explanatory research (penjelasan) atau dikenal juga sebagai pengujian hipotesis untuk mengetahui tinggi rendahnya pengaruh variabel bebas Stres Kerja (X1) dan Gaya Kepemimpinan Transformasional (X2) terhadap variabel terikat kinerja karyawan (Y). Dalam penelitian ini menggunakan sampel sebanyak 50 orang. Alat analisis yang digunakan adalah regresi linier berganda dan uji asumsi klasik meliputi uji normalitas, uji multikolineritas, dan uji heteroskedastisitas. Kemudian untuk pengujian hipotesis digunakan uji F, uji t, dan uji dominan.Hasil analisis regresi berganda menunjukkan bahwa variabel Stres Kerja (X1) dan Gaya Kepemimpinan Transformasional (X2) secara simultan dan parsial berpengaruh pada Kinerja Karyawan (Y). Dari kedua variabel bebas tersebut yang memiliki pengaruh dominan terhadap Kinerja Karyawan (Y) yaitu variabel Gaya Kepemimpinan Transformasional (X2). Kemudian, dilihat dari nilai Adjusted R Square menunjukkan besarnya pengaruh antar variabel sebesar 0,423 yang berarti terdapat pengaruh antara variabel Stres Kerja (X1) dan Gaya Kepemimpinan Transformasional (X2) terhadap Kinerja Karyawan (Y) sebesar 42,3% sedangkan  sisanya 57,7% dijelaskan oleh variabel yang tidak terdeteksi dalam penelitian ini.Kata Kunci: Stres Kerja, Kepemimpinan, Gaya Kepemimpinan Transformasional, Kinerja, Kinerja Karyawan.
Penetapan kadar flavonoid total ekstrak kayu kuning dari daerah Samarkilang Aceh Tengah dengan berbagai konsentrasi etanol menggunakan metode spektrofotometri visible Afrizani, Afrizani; Daulay, Anny Sartika; Ridwanto, Ridwanto; Rahman, Fathur
Journal of Pharmaceutical and Sciences Suppl. 1, No. 1 (2023)
Publisher : Fakultas Farmasi Universitas Tjut Nyak Dhien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/journal-jps.com.v6i5-si.391

Abstract

The yellow wood sampled was taken from the Samarkilang area of Central Aceh. The use of yellow wood plants as herbal medicinal ingredients. The chemical compounds contained in Yellow Wood are alkaloids, phenolics, flavonoids, saponins, and tannins. Phenolic compounds and flavonoids have activity as antioxidants. The purpose of this study was to determine the chemical compounds contained in the ethanol extract and to determine the total flavanoid value of the ethanol extract of the yellow wood (Arcangelisia flava (L.) Merr). This research method is an experimental method which includes processing plant materials, making 50%, 70%, and 96% ethanol extracts. Examination of characterization, phytochemical screening and determination of total flavonoid content of the ethanol extract of Kayu kuning using the Uv-Vis spectrophotometry method. Yellow wood extract was prepared by maceration method using various ethanol concentrations of 50%, 70% and 96% the extract obtained was concentrated with a rotary evaporator. Furthermore, the determination of total flavonoid levels was carried out using the Uv-Vis spectrophotometry method. The results of the phytochemical screening on the ethanol extract of Kayu kuning contained groups of chemical compounds such as alkaloids, flavonoids, saponins, tannins, and steroids/triterpenoids. Determination of total flavonoid content was carried out by determining the maximum wavelength of quercetin, operating time, measuring the quercetin calibration curve and calculating total flavonoid content using the Uv-Vis spectrophotometry method. The results of determining total flavanoid levels in ethanol solvent extract with a concentration of 50% 0,96882 ± 0,2157 mgQE/g, in ethanol solvent extract with a concentration of 70% was 2,6693 ± 11,7041 mgQE/g, and in ethanol solvent extract with a concentration of 96 % is 3,838 ± 1,3036 mgQE/g.
The Influence of Leachate Water on Corrosion Rate of Mild Steel Plate Ghofur, Abdul; Rachman, Dhonie Adetya; Lutfi, Muhammad Mochtar; Rahman, Fathur
International Journal of Mechanical Engineering Technologies and Applications Vol. 2 No. 2 (2021)
Publisher : Mechanical Engineering Department, Engineering Faculty, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/MECHTA.2021.002.02.7

Abstract

Leachate water from final waste landfill (Tempat Pembuangan Akhir, TPA) contains harmful substances for the environment and living organisms. Furthermore, the leachate water can deteriorate equipment buried near TPA, e.g. buried water pipe. This work investigated the corrosion rate of mild steel SPCC SD after immersion in leachate water of TPA Gunung Kupang and Cahaya Kencana located in South Kalimantan. The steel plate immersion into leachate water was worked out in 3 different cases. The first case was 2 weeks immersion in leachate water followed by 1 week contact with ambient air. In the second case, steel plate was immersed in leachate water for 1 week and then 2 weeks in direct contact with ambient air. The last one was steel plate immersion in leachate water for 3 weeks without any direct contact with ambient air. The investigation shows that longer contact duration between wet steel surface, after immersion in leachate water, with ambient air increases the corrosion rate. The investigation shows also that the corrosion rate due to leachate water from Gunung Kupang landfill is higher than that of Cahaya Kencana landfill. Corrosion rate for TPA Gunung Kupang case varies from 0.441 to 0.718 mmpy. Meanwhile, corrosion rate for TPA Cahaya Kencana varies from 0.131 to 0.495 mmpy. This is due to lower pH of leachate water from TPA Mount Kupang.
Hukum Laut di Indonesia Ardifka, Fran; Rahman, Fathur; Pakpahan, Rori Chandra Zaqy; Idrus, Muhammad; Alam, Samsir
Mediation : Journal of Law Volume 3, Nomor 2, Juni 2024
Publisher : Pusdikra Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51178/mjol.v3i2.1997

Abstract

Indonesian, as an archipelagic country with a large maritime area, has significant maritime legal interests in its national legal system. Despite its importance, Indonesia's maritime law is still fragmented and lacks a comprehensive and coherent framework. The study aims to analyze and review existing maritime laws and regulations in Indonesia, identify gaps and inconsistencies, and propose a new framework for Indonesian maritime law. This study uses a qualitative research approach, analyzing primary and secondary legal sources, as well as conducting interviews with experts in the field. The results of the study show that Indonesia's maritime law is filled with inconsistencies and lack of clarity, leading to confusion and uncertainty among stakeholders. The study proposes a new framework that integrates existing laws and regulations, provides clear definitions and procedures, and ensures the effective management of Indonesia's vast maritime territory
Pelatihan Pemanfaatan TIK Untuk Guru dan Siswa di MA NW Tembeng Putik Saiful, Muhammad; Muliawan Nur, Amri; Bahtiar, Hariman; Yahya, Yahya; Samsu, L M; Kuspandi Putra, Yupi; rahman, fathur; hidayati, Nur
Jurnal Teknologi Informasi untuk Masyarakat Vol. 1 No. 1 (2023): Jurnal Teknologi Informasi untuk Masyarakat (Teknokrat)
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jt.v1i1.23210

Abstract

Teknologi Informasi dan Komunikasi (TIK) dewasa ini menjadi sesuatu yang sangat penting bagi seluruh aspek kehidupan, tak terkecuali dalam dunia pendidikan. Dimana Guru dituntut untuk lebih melek Teknologi dan memanfaatkan TIK untuk mendorong siswa menguasai keterampilan Abad ke 21 agar mereka mampu beradaptasi dengan keberadaan teknologi yang dinamis. Keberadaan TIK dalam dunia pendidikan sebagai media pendukung pembelajaran diyakini dapat membawa perubahan positif dan signifikan terhadap peningkatan kualitas pembelajaran dan minat belajar siswa. Namun faktanya masih banyak Guru yang belum dapat memanfaatkan TIK dalam pembelajaraan secara optimal seperti yang terlihat pada Madrasah Aliyah NW Tembeng Putik Mamben Kecamatan Wanasaba Lombok Timur. Adapun tujuan dari pelaksanaan kegiatan pengabdian kepada masyarakat (PKM) adalah untuk memberikan pemahaman kepada Guru, Santri dan santiwati MA NW Tembeng Putik tentang penggunaan media Teknologi Informasi dan Komunikasi dalam pembelajaran dan sejauh mana peranan ilmu komputer dalam menjalankan kegitan belajar siswa- siswi tersebut.
PELAKSANAAN PEMBELAJARAN DARING SELAMA MASA PADEMI COVID-19, DITINJAU DARI PERSEPSI SISWA KELAS XII TEKNIK INSTALASI TENAGA LISTRIK SMKN 2 KOTA BIMA TAHUN PELAJARAN 2020/2021 Rahman, Fathur
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 6, No 1 (2022): JISIP (Jurnal Ilmu Sosial dan Pendidikan)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v6i1.2677

Abstract

Online learning in addition to providing many conveniences, there are also obstacles, giving rise to various student perceptions. The purpose of this study was to describe students' perceptions of online learning in the Electrical Lighting Installation (IPL) training courses at SMKN 2 Bima City. This research method uses qualitative research. The informants in this study were students of class XII Electrical Power Instillation Engineering SMKN 2 Bima City, totaling 32 students and IPL teachers at SMKN 2 Bima City, namely Mr. Gufran, S.Pd. Data collection techniques used in this study were interviews through the google form application, and documentation. The analysis technique uses qualitative techniques.The results of the study revealed that the majority of students had negative perceptions of online learning of IPL subject matter. This is because the majority of students do not understand the online learning material that is delivered, the method of delivering IPL material is considered less attractive and students' opinions about online learning are considered less effective. The obstacles faced during online learning are internet quotas, a weak signal to access materials during online learning, and students' understanding of the material presented by the teacher is not optimally accepted. The solution to overcome the problems of online learning is: for teachers, so that they can learn and share with other teachers, not only in one school but in other schools so that teaching can vary. For students, they are more active and more enthusiastic, and can look for other learning references, and for schools, it is better to have new programs during a pandemic like this, for example: conducting training that is attended by teachers and providing a computer laboratory room for making learning videos.
Pengembangan Pendidikan Agama Islam Berbasis Kemitraan di Sekolah Umum Rahman, Fathur
Al Qodiri : Jurnal Pendidikan, Sosial dan Keagamaan Vol. 16 No. 1 (2019): Al Qodiri : Jurnal Pendidikan, Sosial dan Keagamaan
Publisher : Lembaga Penelitian, Pengabdian kepada Masyarakat dan Publikasi Ilmiah (LP3M) Institut Agama Islam (IAI) Al-Qodiri Jember, Jawa Timur Indonesia bekerjasama dengan Kopertais Wilayah 4 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (263.265 KB)

Abstract

Pendidikan Agama Islam di sekolah umum masih terkesan berfungsi sebagai schooling, indikasinya adalah pembelajaran PAI terjebak dalam hal-hal yang formal (teoritis) bukan pemaknaan dan hanya menyentuh ranah kognitif. Seharusnya PAI benar benar berungsi education nilai ajaran Islam sehingga proses pembelajaran secara continue mulai dari proses moral knowling, moral feeling, hingga moral action. Oleh karena itu pengembangan PAI perlu dikembangkan agar tujuan tercapai secara efektif. Hal ini dapat dilakukan dengan; (1) mereaktualisakan PAI di sekolah umum dengan merombak minset bahwa PAI harus menyentuh segala aspek kehidupan, bukan sebatas agama saja. (2) Pembelajaran PAI harus kontekstual dan multi wawasan, maka dibutuhkan alternatif strategi, salah satunya adalah Pendidikan Agama Islam berbasis kemitraan. Strategi ini diharapkan mampu meningkatkan kualitas output sekaligus menyeleraskan antara autput dengan kebutuhan masyarakat.
Sentiment Analysis of NU Online Applications Using Artificial Neural Network Lusia, Dwi Ayu; Anuraga, Gangga; Rahman, Fathur
Southeast Asian Journal of Islamic Education Vol 6 No 2 (2024): Southeast Asian Journal of Islamic Education, June 2024
Publisher : Faculty of Education and Teacher Training of UINSI Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/sajie.v6i2.8822

Abstract

The NU Online app on the Playstore serves the needs of Muslims, especially those in Islamic boarding schools, by providing information and services. Its success is gauged not just by the number of downloads or popularity but by the quality of user interactions and how well it meets user needs. Sentiment analysis of user reviews provides deeper insights into these aspects. This research focused on finding words influencing sentiment from NU online and producing the best performance of artificial neural networks. This study collected user reviews from the NU Online app between February 9, 2021, and May 31, 2024, totalling 12613 reviews. After preprocessing, 8546 reviews remained. Using the Indonesian Sentiment Lexicon (INSET), 66% of the reviews showed positive sentiment, 21% were neutral, and 13% were negative. The words "aplikasi" (application) and "nya" (its) appeared in the top three across all sentiment classes, while "fitur" (feature) was common in both positive and negative sentiments. For neutral sentiments, "nan" was frequently mentioned. The data were split into training and testing sets in an 80:20 ratio, preserving the proportions of each sentiment class. Sentiment analysis was performed using a neural network, with input neurons ranging from the top 10 words from each sentiment class to all words. Accuracy improved as more words were used, peaking at 0.95 for the top 1690 words, compared to 0.71 for the top 10 words. The findings highlight the importance of using a comprehensive set of words to train the ANN. Including more words significantly enhances the model's performance, indicating that a richer vocabulary captures sentiment nuances better.
Digitalisasi Administrasi Perpajakan Menggunakan Coretax oleh Mahasiswa KKLP STIE YPUP Makassar di Kantor Konsultan Pajak Aulia, Dini; Rahman, Fathur; Yulianto, Harry
Jurnal Pengabdian Masyarakat Bangsa Vol. 3 No. 9 (2025): November
Publisher : Amirul Bangun Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59837/jpmba.v3i9.3330

Abstract

Kegiatan Pengabdian kepada Masyarakat (PkM) ini bertujuan untuk mengimplementasikan digitalisasi administrasi perpajakan di sebuah Kantor Konsultan Pajak (KKP) mitra di Makassar dengan memanfaatkan software Coretax, yang dilaksanakan oleh mahasiswa Kuliah Kerja Lapangan Profesi (KKLP) STIE YPUP Makassar. Metode yang digunakan adalah Participatory Action Research (PAR) yang diintegrasikan dengan kerangka ADDIE (Analysis, Design, Development, Implementation, Evaluation), dengan tahapan meliputi persiapan, pelatihan teknis, pendampingan intensif on-the-job training, dan evaluasi. Hasil implementasi menunjukkan peningkatan efisiensi yang signifikan, dimana waktu penyusunan laporan keuangan fiskal berkurang 61% (dari 180 menjadi 70 menit) dan waktu finalisasi perhitungan pajak berkurang 58% (dari 120 menjadi 50 menit). Pemahaman staf terhadap fitur inti Coretax juga meningkat dari 30% (pre) menjadi 85% (post). Disusunnya Prosedur Operasional Standar (SOP) dan komitmen mitra untuk berlangganan lisensi Coretax menjadi indikator keberlanjutan. Simpulan kegiatan adalah model KKLP berbasis PkM tidak hanya berhasil mentransformasi proses kerja mitra melalui digitalisasi, tetapi juga menciptakan ruang belajar bersama yang memberdayakan baik bagi mahasiswa sebagai agen perubahan maupun bagi staf KKP, sehingga menjawab tantangan link and match antara dunia pendidikan dan profesi.
Co-Authors Abadiyah, Rosyida Abdul Ghofur Abdullah Abdullah Adiansah, Nikolas Adji, Vita Adonia Afifah, Khornelia Afrizani, Afrizani Agariadne Dwinggo Samala Agus Basuki Agustin, Eni Ahmaddul Hadi, Ahmaddul Aisa, Aufia Al-Husnin, Mohammad Iqbal Maulana Alam, Samsir Alfian, Rangga Dino Anas, Mahmud Andhika, Rivaldi Dwi Andreas, John Andriana, Denny Andriani, Rika Anggriyani, Dian Anna Wahyuni Widayanti Anny Sartika Daulay Anwaril Hamidy Ardifka, Fran Ardillah, Imam Arifin Arifin Aristanti Widyaningsih Astriani, Nur Atika Aswat, Muhammad Raihan Aswat, Raihan Asyifa, Cut Nella Aulia Aulia Aulia, Dini Az-zahra, Syaika Alifa Azizah, Aryantinur Azizah, Nisak Nur Bahtiar, Fahmy Zuhda Bahtiar, Hariman Baidhowi, Achmad Ballo, Errando Borman, Mohammad Riski Burhan, Nurul Candra, Vikistha Dimas Chici - Pratiwi Damasanti, Alvina Damayanti, Ratnaningsih Danar, Oscar Radyan Dandan Haryono Darwis, Muhammad Ridha Desy Desy, Desy Dewi Haryani Susilastuti, Dewi Haryani Dewi, Avela Dian Maharani, Dian Diana Nur Sholihah Dimas P, Riansyah Dimas Prasetyo Dita Puspitasari Dony Novaliendry Duyo, Rizal Ahdiyat Elleazar, Cornelius Valdomero Emiel Salim Siregar Erma Ariyani Erwin Sutandar Fadzlul Rahman, Ferry Fahmi, Miraz’hul Fahmi, Miraz’ul Fahrizal, Wahyu Faldi, Faldi Farida, Norma Feti Fathassururi, Fathassururi Fathi Farhat, M. Fathra Annis Nauli Fiko Farlis Fitriyana Fitriyana, Fitriyana Gangga Anuraga Gata, Windu Ginting, Nahitma Ginting, Nahitma Gusriani Gusriani Hajriana, Hajriana Hamzah, Hasyrul Handayani, Aprinia Hardyantoro, Vicko Tri Hari Bakti Mardikantoro Harits, Sayekti Hariyani, Nunik Harry Yulianto, Harry Hasanuddin, Zulfajri Basri Hendra Saputra Hendri Hendri Hidayatullah, Muhammad Rizqi Idris, Yunita Ika Herani Illahi, Akbar Resky In, Khurin Intam Kurnia Irfansyah Irfansyah Jailani, J. Jansen Silalahi Jerhi Wahyu Fernanda, Jerhi Wahyu Joko Pranoto, Wawan Junadhi, Junadhi Kamilah, Lila Zulfa Karisma Diana, Indah Auralia Khaerunnisa Khaerunnisa, Khaerunnisa Khaidir, Muh Khairani, Zulfa Rahmalia Khamidah, Noor Khasanah, Fitrohtul Kurnia Alviatin, Anis Kuspandi Putra, Yupi Lilit, Sona Wanda Lismana, Ilman Lusia, Dwi Ayu Lusy Asa Akhrani, Lusy Asa Lutfan Lazuardi Lutfi, Muhammad Mochtar M. Amin Made Kutanegara, Pande Mahardika, Ananta Tri Mahrus, Muhammad Haissul Marsuni, Yusriadi Masruroh, A’ida Maulidiyah, Hidayatul Mohamad Annas Mohammad Setyo Wardono Mubaroq, Husni MUHAMMAD AGIL Muhammad Idrus Muhammad Khairul Rijal muhammad mashuri Muhammad Nur Wangid Muhammad, Saiful Muhtar Haboddin Muliawan Nur, Amri Multazami, M Mumtazzah, Azmia Munira Munira, Munira Muslihah, Ana Milhatul Mustainah Mappatoba Muthi, Dimas Ibnu Nadia, Intan Ni’mah, Nur Evika Kamiliyatun Novitasari, Hafifah Bella Nur Hidayati Nurhaidah, Nurhaidah Nurhayati B octamelia, Mega Oktavianto, Rizqi Pakpahan, Rori Chandra Zaqy Pammu, Abidin Pebrian, Yuda Pramudya Asoka Syukur Pratama, Riansyah Dimas Prawitasari, Galuh Prayoga, Farhan Prismadanu, Aliffathur Puri, Lintang Waskita Puspita Listya Ningrum, Tania Rachman, Dhonie Adetya Rachmawaty Rachmawaty, Rachmawaty Radityo Putro Handrito Raharjo, Mokhamad Ramdhani Rahayu Pristiwati Rahma, Nafisah Hanifah Rahmawati, Rina Dian Rendrasari, Desi Renita Donasari, Renita Ridwanto Ridwanto Rika Yuliana, Rika Rini, Winda Putri Setyo Riny Kusumawati Riski, Tri Rachmat Rizkirullah, M. Adhitya Rizkirullah, Muhammad Aditya Rony, Zahara Tussoleha Rudi Kartika, Rudi Rustono - Ruth Agnesia Sembiring Saftari, Liana Nafisa Sahib, Harlinah Samsoni Samsu, L M Sari, Dewi Vindy Aprillia Savitri, Ayu Oktaviana Sejati, Veny Ari Sena Mahendra Sinta Maryam, Sinta Siti Aminah Siti Morin Sinaga Siti Qomariah, Siti Sri Herwiningsih SRI RAHAYU Sri Susmiyati Sugeng Santoso Sujoko, Anang Syarifa, Naf'a Taufiq, Agus Tesha Hestyana Sari Trisylvana Azwari Ulfah, Irma Fitriana Ulfah, Irma Fitriana Verto Septiandika, Verto Wahyuni, Etty Wantoro, Briliantine Caesar Eka Wibowo, Arista Wildan Saugi Yahya Yahya Yasin, Nur Azizah Yuli Nurmalasari Yustria Handika Siregar Zaenal Bachruddin Zahra, Amalia Zakiyah, Muslikha Irbah Zamzami, Ziyadatul Zuqoni, Zuqoni Zurqoni