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Analisis E-Service Quality, Kepercayaan dan Kenyamanan terhadap Loyalitas Pelanggan E-Commerce Marketplace Facebook Shiddiq, Andy Ahmad; Yani, Muhammad
Ekonomis: Journal of Economics and Business Vol 10, No 1 (2026): Maret
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v10i1.1856

Abstract

The purpose of this study is to analyze the influence of e-service quality, trust, and convenience on customer loyalty of Facebook e-commerce marketplace. The population used is Facebook marketplace users in Sidoarjo City who have made purchases more than twice. Based on the calculation results, the sample in this study amounted to 96 participants. The analysis technique used the SmartPLS application. The results of this study prove that e-service quality, trust, and consumer loyalty have a significant effect on customer loyalty of Facebook e-commerce marketplace in Sidoarjo City.
Pengaruh Bauran Pemasaran, Kualitas Layanan dan Kualitas Produk terhadap Kepuasan Pelanggan : (Pada Perusahaan CV. Teguh Karya Mandiri Scaffolding) Santosa, Lexssy; Kusuma, Kumara Adji; Yani, Muhammad
Jurnal Disrupsi Bisnis Vol. 9 No. 2 (2026): Jurnal Disrupsi Bisnis
Publisher : Prodi Manajemen, Fakultas Ekonomi, Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/drb.v9i2.58984

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh bauran pemasaran, kualitas layanan, dan kualitas produk terhadap kepuasan pelanggan pada CV. Teguh Karya Mandiri Scaffolding. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap seluruh perusahaan pelanggan yang berjumlah 100 responden melalui teknik sampel jenuh. Data dikumpulkan menggunakan kuesioner skala Likert dan dianalisis dengan metode Partial Least Square Structural Equation Modeling (PLS-SEM) menggunakan perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa bauran pemasaran berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Selain itu, kualitas layanan dan kualitas produk juga terbukti mempunyai pengaruh positif dan signifikan terhadap kepuasan pelanggan, di mana peningkatan pada kedua aspek tersebut berasosiasi dengan peningkatan kepuasan pelanggan. Secara simultan, ketiga variabel tersebut memiliki kontribusi yang kuat dalam menjelaskan variasi kepuasan pelanggan, dengan kemampuan penjelasan model berada pada kategori tinggi. Temuan ini mengindikasikan bahwa kepuasan pelanggan pada industri jasa persewaan scaffolding tidak hanya ditentukan oleh aspek operasional seperti ketepatan layanan dan mutu peralatan, tetapi juga oleh efektivitas strategi pemasaran dan pengelolaan hubungan pelanggan.
THE INFLUENCE OF SELF CONTROL, LIFE STYLE, AND INFLUENCER REVIEWS ON SHOPPING BEHAVIOR STUDY ON SHOPEE GEN Z CONSUMERS Febriyanti , Sofia Naya; Yani, Muhammad; Indayani, Lilik
International Journal of Artificial Intelligence for Digital Marketing Vol. 2 No. 12 (2025): International Journal of Artificial Intelligence for Digital Marketing
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijaifd.v2i12.471

Abstract

Objective: The development of digital technology and the rapid growth of e-commerce have changed people's consumption patterns, especially among Generation Z, who are known as active users of the Shopee platform. The phenomenon of consumptive shopping behavior is increasing along with low self-control, a practical digital lifestyle, and the strong influence of influencer reviews on social media. This study aims to analyze the influence of self-control, lifestyle, and influencer reviews on the shopping behavior of Shopee consumers in Gen Z. Method: The research approach uses a quantitative method with a questionnaire distributed to 153 respondents who meet the criteria: Gen Z aged 17–28 years, active Shopee users, and have seen influencer reviews. Data analysis was conducted using Partial Least Squares–Structural Equation Modeling (PLS-SEM) through the SmartPLS 3.0 application. Results: The results showed that all independent variables, namely Self-Control, Lifestyle, and Influencer Reviews, had a positive and significant effect on Shopping Behavior. Novelty: This study contributes to understanding Gen Z consumption behavior and supports efforts to achieve SDG point 12 on sustainable consumption patterns.
THE IMPACT OF BRAND TRUST, BRAND IMAGE AND EMOTIONAL BRANDING ON CUSTOMER SATISFACTION: STUDY ON IKEA FURNITURE INDUSTRY Larasati , Yesika; Yani, Muhammad; Indayani, Lilik; Pebrianggara, Alshaf
International Journal of Artificial Intelligence for Digital Marketing Vol. 2 No. 12 (2025): International Journal of Artificial Intelligence for Digital Marketing
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijaifd.v2i12.472

Abstract

Objective: This study aims to analyze the influence of Brand Trust, Brand Image, and Emotional Branding on Customer Satisfaction in IKEA Indonesia customers. Method: This study uses a quantitative approach with the Partial Least Squares-Structural Equation Modeling (PLS-SEM) analysis technique. Primary data was obtained through the distribution of questionnaires to 108 respondents who had purchased and used IKEA furniture products, using purposive sampling techniques. Results: The results of the study show that all independent variables, namely Brand Trust, Brand Image, and Emotional Branding, have a positive and significant effect on Customer Satisfaction. These findings indicate that trust in the brand, strong brand image perception, and emotional engagement of customers in the shopping experience have an important role in increasing customer satisfaction levels. In practical terms, this study provides implications for IKEA to strengthen its marketing strategy oriented towards emotional experience as well as consistency of product and service quality. Novelty: The value of this research's contribution lies in affirming the role of emotional aspects and brand perception in shaping customer satisfaction in the modern furniture industry.
Co-Authors A. Haris Abdul Hadi Aditya Candra, Aditya Agustina, Devi Ahmad Firdausi Aisha Hanif Aiza, Izatul Al Adawiyah, Eka Robi’atul Alam, Imam Bahrul Ali, Siti Arisya Nurfika Alshaf Pebrianggara Amaliyah, Fitrotul Anita Anita Annafiyah Aprilia, Rena Eka Ardiansyah, Bayu Aswan Aswan Authary, Nailul Azhari Azhari Aziz Setyawan Hidayat, Aziz Setyawan Azkia, Annisa Barutu, Risca Noviana Bayu Hari Prasojo Bustami Bustami Chariri, Mochammad Iqbal Damayanti, Putri Detak Prapanca Dewi Komala Sari Didik Hariyanto Dyah Suryani Eva, Adelia F. V. Astrolabe Sian Prasetya Fadli, Bagus Muhamad Fadli, Bagus Muhammad Fahmi, Moh Faizul, Nur Irdina Wahidah Fajar Muharram Fauzi, Azra Febiantika, Tivani Nadia Febriyanti , Sofia Naya Ferdiansyah, Daeng Sani Ferry Adhi Dharma Fikri, Andi Finada, Cinta Firman Kurniawan, Firman Fitriyasni, Fitriyasni Gadjong, Agussalim A. Galuh Ratmana Hanum Gan, Connie Cai Ru Gerung , Vido Michael Gumardi, Yuanita Seva Hamzah, Muhammad Syauqi Harnold, Shefina P. Helmanda, Cut Mawar Herlina Dimiati, Herlina Hibah, Amirah Najchan Huda, Raden Muhammad Syamsul Ichsan Ichsan Ihsan, Hamzani Khairul Ikhbar, Samsul Ikra, Ikra Ilham Wahyudi Ilmah, Khafidzotul Ilyasa, Erik Ilzana, Teuku M. Imran Imran Indayani , Lilik Indriyani, Risa Iskandar, Fahra Azzahra Ismail Ismail Junjunan, Mochammad Ilyas Kamal Fachrurrozi Karina, Nadila Karuniawan Puji Wicaksono Kasmir Kasmir, Kasmir Khahirul Anuar, Ahmad Nur Ariff Khairunnisah, Noni Antika Khaled, Teuku M. Khalid, Hasbuddin Kholida, Anzely Rohmatul Kumara Adji Kusuma Larasati , Yesika Lilik Indayani Liza Salawati, Liza Lukman Ibrahim Maharani, Silfa Mahdi, Umar Mahendra, Aldi Dwi Mahmud , Nissa N. Maimun Syukri, Maimun Maimunah Maimunah Mardhiana, Tryesa Marsha, Deni Maulana, Ahmad Wildan Maulidiyah, Nur Laili Meutia Zahara Misti Hariasih Mohamad Quraiza, Nur Qasrina Eillya Mohammad Fattah Mohd Baharuddin, Nurbalqis Nabilah Mudatsir , Mudatsir Muhammad Abror Muhammad Agus Muljanto Muhammad Fikry Muhammad Rivai Munandar, Amirul Munawar Munawar Muslim, Siti Chairunnisa Nafisah, Eri Nazariah, Nazariah NELI SUSANTI, NELI Nia Kurniadin Ningsi, Fitri Nugroho, Agung Nugroho, Tovan Tri Nur Maghfirah Aesthetika Nur Ravita Hanun Nuralam Syamsuddin Nurdiani, Ira Nurfidah, Nurfidah Nurgiantoro, Nurgiantoro Nurhidayat Nurhidayat Nurindrawati, Feny Yuan Nurjannah Nurjannah Nurnaningsih Nurnaningsih, Nurnaningsih nuryanti, eka Oetarjo, Mas Oktaviani, Moch Ari Ora, Erna Yunita Nopitasari Palanee, Matthuri Poppy Febriana Prapanca , Detak Prasetya, Atina Nabila Ade Prasetyo, Lilik Ozy Prasetyo, Lilik Ozy Pratama, Handraswara Prayoga, Bagas Adi Puspandari, Diah A. Putri , Dhea Ariesta Putri, Nur Fransiska Maulidia Rachamawati, Aisyah Radik Khairil Insanu Rahmawati, Vivi Indri Rahmi, Cut R. Ramli Ramli Redwood-Campbell, Lynda Renaldi Renaldi Renny Oktafia, Renny Resmi Resmi Restu Andrian, Restu Reza Fahmi Rizka Puspitasari, Rizka Rizky Eka Febriansah Rohmi, Arbiya Magfiroh Romansah Wumu Roni, Mochammad Noval Nur Rosdiyanti, Evi ROSMERI, ROSMERI Ruby, Mahlil Rukayah Rukayah Rusnanti, Delia Putri Saifudin, Muhamad Vicky Sanjaya, Fifi Santosa, Lexssy Sarfiah, Sarfiah Sari , Herlinda Maya Kumala Sekar Kinasih, Putri setiawan, akhmad david Setiyono, Wisnu Panggah Shabri Indra Suryalfihra Shiddiq, Andy Ahmad Silahuddin Silahuddin Siti Rahmi, Siti Siti Ulfah SITTI HAJAR Sri Suryaningsih Sriyono Sriyono Subhan Subhan Subramaniam, Barathimani Subroto, Anggraini Cahyaning Tias Sukmaya, Fajar Sukmaya, Fajar Sumarsaid, Roni Sumartik Supardi Supardi Supardi Supriyadi Supriyadi Syahida, Nur Syahrul Syahrul Syarifuddin Syarifuddin Taufik Fuadi Abidin Tita Menawati Liansyah Tofan Tri Nugroho Totok Wahyu Abadi Ufah, Siti Umah, Umdatul Vera Firdaus Waluyo, Sabka Ardi Wardana, Anggit Pranatya Wardana, Anggit Pranatya Wardana, Oktavia Putri Wardani, Dwi Sukma Wardatunnissa, Yeni Warul Walidin Ak Wathoni, Nur Ilmi Wulandari, Sintiya Ayu Yunita Yunita Yusuf Yusuf Zahrina, Zahrina Zuhroh, Siti Zulfadli Zulkifli Zulkifli