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Repurchase Intention of Bukalapak Customers Viewed From The Quality of E-Service, E-Word of Mouth and E-Satisfaction Heri Prabowo; Sutrisno; Henry Casandra Gultom; Ratih Pratiwi
Jurnal Aplikasi Bisnis dan Manajemen Vol. 10 No. 1 (2024): JABM, Vol. 10 No. 1, January 2024
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.10.1.118

Abstract

This research was conducted to determine the factors that influence repurchase intentions for online purchases at Bukalapak. The factors studied included e-service quality with the intervening variables e-word of mouth and e-satisfaction. The research method was carried out using a quantitative approach, with a population of people who had shopped online at Bukalapak. The number of samples collected was 198 respondents. The collected data were then analyzed using Structural Equation Modeling (SEM). Based on the analysis that has been done, it can be concluded that e-service quality has no effect on repurchase intention, e-service quality has an effect on e-word of mouth, e-satisfaction has an effect on –satisfaction. e-word of mouth has an effect on repurchase intention and e-satisfaction has an effect on repurchase intention. To grow repurchase intention from electronic service quality, it needs to be strengthened through electronic word of mouth and e-satisfaction. Keywords: bukalapak customers, e-service quality, e-word of mouth, e-satisfaction, repurchase intention
External factors as mediators of work-life balance for generation Z Hendratmoko Hendratmoko; Elisabeth Vita Mutiarawati; Heri Prabowo
Jurnal Ekonomi Perusahaan Vol. 32 No. 2 (2025): Sept 2025 - Feb 2026
Publisher : Business and Entrepreneurship Department, Kwik Kian Gie School of Business and Information Technology, Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jep.v32i2.1898

Abstract

The contemporary landscape of human resource management has witnessed work-life balance (WLB) emerging as a critical strategic concern, particularly for Generation Z employees entering today's evolving work environment. The progression of digitalization, increasing productivity expectations, and individual aspirations for well-being have intensified the relevance of examining WLB. This study investigates how technological and psychological dimensions influence WLB and explores the mediating function of external factors in that relationship. Employing a quantitative methodology anchored in Structural Equation Modeling with Partial Least Squares (SEM-PLS) analysis, complemented by qualitative insights drawn from Gen Z employees' workplace experiences across various Indonesian firms. The findings reveal that psychological variables exert the strongest impact on WLB, both directly and through external mediating factors. In contrast, technological aspects have a limited direct effect and show insignificant mediation. The novelty of this study lies in conceptualizing external conditions such as social support networks and adaptive organizational culture as intermediaries connecting technological and psychological influences on WLB, a perspective rarely explored among Indonesia's younger workforce. The results highlight the importance of psychosocial-oriented strategies in addressing WLB challenges amid the digital era.
The Influence of Promotion, Price, and Brand Image on Purchasing Decisions on Vivo Smartphone Products Meishella Sismi Indah Rahayu; Bayu Kurniawan; Heri Prabowo
Value Management Research Vol. 1 No. 2 (2024)
Publisher : Yayasan Al Ma'arif Dawuhan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66955/vmr.v1i2.22

Abstract

This study aims to examine the influence of promotion, price, and brand image on purchasing decisions for Vivo smartphone products. The research was conducted with a sample of 100 respondents, specifically students from PGRI University Semarang. The sampling technique employed in this study is non-probability sampling with a purposive sampling approach, targeting individuals who meet specific criteria. Data collection was carried out using questionnaires to gather information about respondents' perceptions of the variables studied. The analysis was performed using the SPSS software application, which facilitated the processing of quantitative data and the testing of hypotheses. The findings of this study reveal that promotion does not have a significant effect on purchasing decisions for Vivo smartphones. In contrast, price has a significant influence, indicating that consumers consider pricing as a critical factor when deciding to purchase Vivo products. Additionally, brand image also significantly affects purchasing decisions, highlighting the importance of maintaining a positive perception of the brand to attract potential buyers. These results suggest that while promotional activities may not directly impact purchasing decisions in this context, pricing strategies and brand positioning play a crucial role in influencing consumer behavior. This research provides valuable insights for marketers and business practitioners in the smartphone industry, emphasizing the need to focus on competitive pricing and strong brand image development to enhance purchasing decisions among the target market.
Institutional Quality in Bank DKI Syariah Semarang in Terms of Aspects of Human Resources: Institutional quality, human resources, human resouces management. Popy Dhina Tri Astutik; Qristin Violinda; Heri Prabowo
Value Management Research Vol. 2 No. 1 (2025)
Publisher : Yayasan Al Ma'arif Dawuhan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66955/vmr.v2i1.42

Abstract

This study aims to analyze the institutional quality of Bank DKI Syariah Semarang in terms of human resources aspects. In banking institutions, institutional quality is one of the determinants of institutional success and it is important for Human Resource Management to understand institutional quality in Bank DKI Syariah Semarang. This study uses qualitative methods by focusing research descriptive approach, the data obtained through in-depth interviews with three employees of Human Resource Management and literature studies and observation. Sampling technique in this study using probability sampling technique with purposive sampling. The data collected were analyzed using data analysis techniques consisting of data reduction, data presentation, and conclusion. The results revealed that institutional quality can be assessed based on employee qualifications and education, work experience, training and development, performance and productivity, employee satisfaction and involvement; factors that affect institutional quality include several factors including: recruitment and employee satisfaction levels; strategies that can improve institutional quality solving challenges and problems include several strategies that can be applied, among others: employee training, career development, performance appraisal system, promotion and advertising, workshops and socialization; employee performance contributing to institutional quality includes several ways, among others: positive work communication, positive work culture, quality customer service, compliance with regulations, application of Sharia values; as well as the implementation of policies to contribute to quality can be known to include several things, among others: technology policy, digitization innovation, and product development
Pengaruh Soft Skill dan Hard Skill Tehadap Kesiapan Kerja Mahasiswa Melalui Motivasi Kerja Sebagai Variabel Intervening Nugroho Dwi Prasetyo; Sutrisno; Heri Prabowo
Value Management Research Vol. 2 No. 1 (2025)
Publisher : Yayasan Al Ma'arif Dawuhan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66955/vmr.v2i1.56

Abstract

This study aimed to analyze the influence of soft skills and hard skills as independent variables on work readiness, with work motivation serving as a mediating variable. The research was conducted on students of the Faculty of Economics and Business (FEB) at PGRI Semarang University from the 2023 cohort, which consisted of 315 individuals. A saturated sampling technique was used, meaning all 315 students were included in the study to ensure comprehensive and representative data. Data were collected using a structured questionnaire designed to measure the relationships between the variables of interest. The analytical method applied was the Structural Equation Model (SEM) using the Smart PLS 3.2.9 software to examine both direct and indirect relationships among the variables. This study aimed to provide a deeper understanding of how the development of both soft and hard skills impacts students’ readiness for entering the workforce and how work motivation plays a pivotal role in mediating these effects. The findings are anticipated to provide valuable insights for educational institutions, particularly in developing curriculum strategies that emphasize a balance between technical competencies and interpersonal abilities. Additionally, the study offers practical implications for creating targeted interventions and training programs to enhance students' motivation and readiness for employment. By identifying the key factors that influence work readiness, this research contributes to the growing body of knowledge on employability skills and provides actionable recommendations to better prepare students for their transition into professional environments.
The Influence of Graduate Attraction, Quality of Academic Services and School Image on the Decision To Become a New Student Dias Lestari; Qristin Violinda; Heri Prabowo
Journal of Islamic Entrepreneurship and Business Research Vol. 1 No. 2 (2024)
Publisher : Yayasan Al Ma'arif Dawuhan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66955/jiebr.v1i2.41

Abstract

This study aims to examine the influence of graduate attraction, academic service quality, and school image on the decision to enroll as a new student at SMK HKTI Temanggung. This research utilizes a quantitative approach, with primary data collected from the students of SMK HKTI Temanggung. The sample consists of 74 respondents, selected using the Probability Sampling technique. A Likert scale was used to measure the variables, and the data was analyzed using IBM SPSS Statistics Version 25 through multiple linear regression analysis. The results of the coefficient of determination (R2) test indicate that the Adjusted R Square value is 0.375, or 37.5%. This suggests that the decision to enroll as a new student is influenced by the variables of graduate attraction, academic service quality, and school image. The remaining 62.5% of the decision is influenced by other factors not included in this study. The findings highlight the importance of graduate attraction, the quality of academic services, and the image of the school in shaping prospective students' decisions to enroll. The results of this study offer valuable insights for the management of SMK HKTI Temanggung, emphasizing the need to enhance the factors that influence students' decisions, such as improving the quality of academic services and promoting a positive school image. These findings can guide the school in formulating strategies to attract more prospective students and improve its overall competitiveness in the education sector.
PENGARUH KUALITAS PRODUK, HARGA,CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN YANG BERDAMPAK MINAT BELI ULANG HANDPHONE SAMSUNG MAHASISWA DI SEMARANG Agung Dwi Ahmad Fauzi; Heri Prabowo; Ira Setiawati
EKOBIS Vol 12 No 1 (2024)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/ekobis.v12i1.1370

Abstract

Penelitian Ini bertujuan untuk menganalisis dan mengetahui kualitas, harga dan citra merek terhadap minat beli ulang yang berdampak pada keputusan pembelian handphone samsung yang ada di semarang Data yang digunakan dengan data primer melalui penyebaran kuesioner di semarang dengan pengambilan sampel 96 orang responden dalam penelitian ini menggunakan metode kuantatif Hasil penelitian menunjukkan bahwa kualitas produk tidak berpengaruh terhadap keputusan pembelian, harga tidak berpengaruh terhadap keputusan pembelian, citra merek berpengaruh positif terhadap keputusan pembelian, kualitas produk tidak berpengaruh terhadap Minat Beli Ulang, artinya harga berpengaruh positif terhadap Minat Beli Ulang, citra merek berpengaruh terhadap Minat Beli Ulang, Keputusan Pembelian berpengaruh positif terhadap Minat Beli Ulang, kualitas produk tidak berpengaruh terhadap keputusan pembelian. untuk intervening menunjukkan hasil harga tidak berpengaruh terhadap keputusan pembelian dan berdampak pada Minat Beli Ulang, citra merek tidak berpengaruh terhadap keputusan pembelian dan berdampak pada Minat Beli Ulang.
Flexible Work Arrangements and Employee Outcomes: Evidence from a Systematic Literature Review Rr. Hawik Ervina; Noni Setyorini; Prianka Nastiti; Heri Prabowo
Proceeding of The International Conference on Business and Economics Vol 4 No 1 (2026): Vol. 4 No. 1 (2026): March : Proceeding of The International Conference on Busine
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/icbe-untagsmg.v4i1.3523

Abstract

Flexible work arrangements (FWAs) have gained increasing attention in contemporary organizations as a strategy to enhance employee-related outcomes in dynamic work environments. This study aims to synthesize empirical evidence on the relationship between flexible work arrangements and employee outcomes through a Systematic Literature Review (SLR) guided by the PRISMA framework. A structured literature search initially identified 200 records, of which 117 peer-reviewed journal articles were retained after excluding non-journal publications. Following full-text screening and eligibility assessment, 45 empirical studies were included in the final analysis. The review reveals that flexible work arrangements are generally associated with positive employee outcomes, particularly job satisfaction, employee well-being, work–life balance, engagement, and performance, although the strength and direction of these relationships vary across organizational contexts and implementation practices. The findings highlight key research trends and methodological gaps, offering valuable insights for future research and practical implications for organizations seeking to effectively implement flexible work arrangements.A
Pengaruh Work Life Balance dan Perceived Organizational Support terhadap Kinerja melalui Kepuasan Kerja PT Dua Kelinci Tasya Intan Alfiana; Heri Prabowo; Farah Chalida Hanum
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.7887

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh work life balance dan perceived organizational support terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel mediasi pada PT Dua Kelinci. Penelitian ini dilatarbelakangi oleh pentingnya peningkatan kinerja karyawan sebagai faktor utama dalam mendukung keberhasilan organisasi, yang dipengaruhi oleh keseimbangan kehidupan kerja, dukungan organisasi, serta tingkat kepuasan kerja yang dirasakan karyawan. Penelitian ini menggunakan metode kuantitatif dengan desain penelitian deskriptif. Data dikumpulkan melalui penyebaran kuesioner kepada karyawan bagian office PT Dua Kelinci. Jumlah sampel penelitian sebanyak 112 responden yang ditentukan menggunakan rumus Slovin dari total populasi sebanyak 156 karyawan. Teknik pengambilan sampel menggunakan probability sampling, sedangkan analisis data dilakukan menggunakan metode Structural Equation Modeling (SEM) berbasis Partial Least Square (PLS) dengan bantuan perangkat lunak SmartPLS versi 4. Hasil penelitian menunjukkan bahwa work life balance dan perceived organizational support tidak berpengaruh signifikan terhadap kinerja karyawan. Sebaliknya, kepuasan kerja terbukti berpengaruh positif dan signifikan terhadap kinerja karyawan. Selain itu, work life balance dan perceived organizational support juga berpengaruh positif dan signifikan terhadap kepuasan kerja. Hasil pengujian mediasi menunjukkan bahwa kepuasan kerja mampu memediasi secara signifikan pengaruh work life balance dan perceived organizational support terhadap kinerja karyawan. Temuan ini mengindikasikan bahwa peningkatan keseimbangan kehidupan kerja dan dukungan organisasi belum mampu meningkatkan kinerja karyawan secara langsung, tetapi keduanya dapat meningkatkan kepuasan kerja yang selanjutnya berdampak pada peningkatan kinerja karyawan. Oleh karena itu, perusahaan disarankan untuk meningkatkan kepuasan kerja melalui penerapan kebijakan work life balance yang lebih baik serta pemberian dukungan organisasi yang optimal agar kinerja karyawan dapat meningkat secara berkelanjutan.
Pengaruh Lingkungan Kerja dan Disiplin Kerja terhadap Kinerja Karyawan Melalui Motivasi Kerja di DPMPTS Kabupaten Rembang Jauharotul Maniah; Heri Prabowo; Farah Chalida Hanoum
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.7964

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh lingkungan kerja dan disiplin kerja terhadap kinerja karyawan melalui motivasi kerja pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Rembang. Latar belakang penelitian ini didasarkan pada pentingnya kinerja karyawan dalam meningkatkan kualitas pelayanan publik, serta adanya permasalahan terkait disiplin kerja yang masih perlu ditingkatkan.Penelitian ini menggunakan pendekatan kuantitatif dengan metode deskriptif. Populasi dalam penelitian ini adalah seluruh pegawai DPMPTSP Kabupaten Rembang sebanyak 79 orang, dengan teknik pengambilan sampel menggunakan metode sensus (total sampling). Pengumpulan data dilakukan melalui kuesioner dengan skala Likert, dan analisis data menggunakan metode Structural Equation Modeling–Partial Least Square (SEM-PLS).Hasil penelitian menunjukkan bahwa lingkungan kerja tidak berpengaruh positif dan signifikan terhadap kinerja karyawan dan Lingkungan berpengaruh positif dan signifikan terhadap motivasi serta disiplin kerja berpengaruh positif dan signifikan terhadap motivasi kerja Selain itu, disiplin kerja, dan motivasi kerja juga berpengaruh positif dan signifikan terhadap kinerja karyawan. Motivasi kerja terbukti mampu memediasi pengaruh lingkungan kerja dan disiplin kerja terhadap kinerja karyawan. Dengan demikian, dapat disimpulkan bahwa peningkatan kinerja karyawan dapat dicapai melalui penciptaan lingkungan kerja yang kondusif, penerapan disiplin kerja yang baik, serta peningkatan motivasi kerja. Hasil penelitian ini diharapkan dapat menjadi bahan pertimbangan bagi instansi dalam meningkatkan kualitas sumber daya manusia dan pelayanan publik.
Co-Authors AB Prabowo Abd. Rasyid Syamsuri Abidin, Muhamad Adika Rahmanto Adimas Roki Putra Aditiya Pratama Nugroho Aeni Dieka Prahesti, Ely Agung Dwi Ahmad Fauzi Agus Sutono Agus Sutono Ahmad Fauzi, Agung Dwi Akyasa, Muhammad Naqi Almansyah Rundu Wonua Amalisa, Popy Nurul Amanda, Maerena Ambarwati, Putri Andika Bayu Septiawan Andry Stepahnie Titing Antik Kristyaningsih Anugrah, Raka Pria Ardisa Lestari, Dwi Asih Niati Aulia Choirunnisa Aviv Risqi Afani Badriyati, Laila Nurul Bambang Guritno Bambang Guritno Bayu Kurniawan BAYU KURNIAWAN Bayu Kurniawan Bunyamin Bunyamin C Tri Widiastuti Chadiyan Faturachman Chadyan Fathurachman Darmaputra, M Fajar Darwanto Darwanto Devi Putri Maharani Dewi Ariyanti Dewi Septiyani Dhari, Agita Wulan Dharmaputra, M Fadjar Dhea Rizky A Dhea Rizky Amelia Dian Agustiar Dian Septiana Dias Lestari Dimas Juli Pratomo Drifanda, Valdian Dwi Ardisa Lestari Dwi Nur Aini Dwi Nur Aini, Dwi Dwijayanti, Alina Indra Sakti Efriyani Sumastuti Elisabeth Vita Mutiarawati Elly Ayu Lestari Ely Aeni Dieka Prahesti Elza Arindani Dwi Putri Aprilian Ersa Fadilla Darmawati Putri Faizza, Tria Farah Chalida Hanoum Farah Chalida Hanoum Farah Chalida Hanoum Farah Chalida Hanoum Farah Chalida Hanum Fithri Widyannita Yarisma G. Gunawan Gultom, Henry Casandra Hadi, Dwi Prasetiyo Hafiz Rama Devara Hasrul Fathulloh Hawik Ervina Indiworo Hendratmoko Herdiany, Hapsari Dyah Heri Prabowo Heriyanto, Rizal Herlisa Setiarini Herman Novry Kristiansen Paninggiran Hesty Puspitasari , Ratih Hujianto, Laksono I Wayan Arthana Ida Rosita Ika Indriasari Ika Menarianti, Ika Inayah Adi Sari Inayatur Rosidah Indriasari, Ika Indrisari, Ika Ira Setiawati Ira Setiawati Ira Setiawati, Ira Jauhari, Mohamat Jauharotul Maniah Kadan Richard Kayat, Diana Nurul Khalimah, Khalimah Khasan, Muhammad Zaki Fatkhurrohman kresnamurti, agung Kustopo Budiraharjo Kuswardhani, DC Laily Ummayatul Aprilia Sari Laksono Hujianto Lestari, Puji Liyanovitasari, Liyanovitasari Maharani, Silvia Maria Ulfah . Marno Nugroho Meiryanti, Rita Meishella Sismi Indah Rahayu Miftakhul Jannah MIFTAKHUL JANNAH Miranda Zahro, Farajehan Mochamad Fadjar Darmaputra Mohamad Rizan Mona Saparwati Muarifah, Asna Mahlikhatul Muhamad Abidin Muhammad Danang Nurhidayatul Mubtadin Muhammad Reza Alfito D Muhammad Zaki Fatkhurrohman Mukaromah, Nisfiyatul Mustafida, Devi Mustofa, Faizal Gani Nanang Yusroni Nasrul Syahputra Nastiti , Prianka Ratri Niati, Asih Ningrum, Panca Cahya Ningsih, Puspita Jati Dwi Noora Qotrun Nada, Noora Qotrun Novenda Sheila Divadhani Noventia Karina Putri Noventina Karina Putri Nugraha, Aryan Eka Prasetya Nugroho Dwi Prasetyo NUR CHOLIFAH Nur Laely Kafi Nurhastuti, Ellinda Febrilia Nurul Hamidah, Nurul Octaviani, Isna Catur Oki Hernanda Yulyanto Popy Dhina Tri Astutik Prianka Nastiti Prianka Ratri Nastiti Prianka Ratri Nastiti, Prianka Ratri PUJI LESTARI Putri, Adelia Sandra Swastika Putri, Aprilia Niken Ayu Saskia Putri, Viki Anjani Qristin violinda Qristin Violinda Rachmaditya Perdana Kusuma Kresna Radna Andi Wibowo rafizal Rahma, Nur Rahmat Sudrajat, Rahmat Ratih Hesty Puspitasari Ratih Hesty Utami Ratih Hesty Utami P Ratih Hesty Utami Puspitasari Ratih Pratiwi Ratih Pratiwi Rauly Sijabat Reza Andre Gunawan Riani, Ati Putri Risaldy Rizkhy Himawan Rita Meiriyanti Rita Meiriyanti Riyanto Riyanto Riza Dian Cahyani Rizky Agung Nugroho Roistatik, Roistatik Roki Putra, Adimas Ronal Dino Kuncoro Sakti Rr Hawik Ervina Indiworo Rr. Hawik Ervina Rubyah Hutomo Safia, Fidia Okti Safitri, Anik Dian Sapto Budoyo Sapto Budoyo SATRIYAS ILYAS Senowarsito, Senowarsito Septiana Aulia Febrianti Setyorini, Noni Shapna Citra Dewi Sherly Hasna Faradilla Shofif Sobaruddin Akbar Sifana Nahdalia Sijabat, Rauly Silitonga, Lusia Maryani Siti Khoiriyah Soedjono Subakir, Dyah Tri Suharti Sugiyanto Sugiyanto Sukmawati, Ayu Sutrisno SUTRISNO Sutrisno Sutrisno Sutrisno Sutrisno Sutrisno, Sutrisno Tasya Intan Alfiana Utami P, Ratih Hesty Valdian Drifanda Wahyuhastuti, Novika Wardoyo, Paulus Wawan Priyanto Wibawa, Bayu Arie Widiastuti, C. Tri Wiyaka Wiyaka Zakia Hidayatus Soimah Zalzalah, Guruh Ghifar