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YUDI NUR SUPRIADI
Universitas Pembangunan Nasional Veteran Jakarta
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PKM Peran Mahasiswa Kampus Mengajar 3 dalam Meningkatkan Literasi dan Numerasi Peserta Didik di Sekolah Dasar Fitriyani, Novi Nur; Kusuma, Ramadhani Mahendra; Supriadi, Yudi Nur; Kusuma, Jaka Wijaya; Hamidah, Hamidah
International Journal of Community Service Learning Vol. 6 No. 2 (2022): May 2022
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijcsl.v6i2.51914

Abstract

Kampus Mengajar merupakan bagian dari program kebijakan Merdeka Belajar oleh Kementerian Pendidikan, Kebudayaan, Riset, dan Teknologi Republik Indonesia yang memberikan kesempatan kepada mahasiswa selama 1 (satu) semester untuk membantu guru dan kepala sekolah SD dan SMP dalam melaksanakan kegiatan pembelajaran yang terdampak Pandemi. Tujuan dari penelitian ini yakni untuk meningkatkan kemampuan literasi dan numerasi siswa Sekolah Dasar melalui pelaksanaan program kampus mengajar. Penelitian ini tergolong kedalam jenis penelitian pengabdian kepada masyarakat. Mitra yang terlibat dalam pengabdian ini yakni siswa sekolah dasar serta dewan guru. Pengabdian ini dilaksanakan dalam tiga tahap yakni persiapan dengan mengikuti pembekalan dan melakukan observasi sekolah penempatan; pelaksanaan program Kampus Mengajar; dan melakukan analisis hasil pelaksanaan program Kampus Mengajar. Pendekatan yang digunakan dalam penelitian ini yakni pendekatan kualitatif dengan metode deskriptif. Dalam teknik pengumpulan data, penulis menggunakan teknik dokumentasi dari setiap kegiatan yang dilaksanakan kemudian ditinjau dari beberapa daftar pustaka. Hasil pengabdian menunjukkan bahwa terdapat perubahan dan dampak yang baik bagi siswa, guru maupun sekolah seperti meningkatnya kualitas keterampilan membaca siswa, meningkatnya kualitas numerasi yang berkaitan dengan belajar perkalian, pembagian, pengurangan dan penjumlahan, mewadahi kegiatan bermain sambil belajar, memfasilitasi ruang baca, melakukan pendampingan belajar serta membantu adaptasi teknologi dan keadminitrasian. Masing-masing peserta didik terlihat antusias dan sungguh-sungguh dalam pelaksanaan kegiatan. Peserta didik juga terdorong untuk aktif dan terdorong dirinya untuk memacu semangat dan motivasi belajar.
TRANSFORMASI AUDIT INTERNAL MODERN: MENINGKATKAN EFEKTIVITAS MANAJEMEN ORGANISASI Dwiyanto, Muhaswad; Supriadi, Yudi Nur
Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance Vol. 4 No. 2 (2024): Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/bureau.v4i2.404

Abstract

Supervision, both internal and external, plays a crucial role in organizational control in both public and private sectors. In the public sector, the Government Internal Supervisory Apparatus (APIP) includes Inspectorates of Ministries/Agencies, the Financial and Development Supervisory Agency (BPKP), and Inspectorates of Provinces/Districts/Cities, while external supervision is carried out by the Supreme Audit Agency of the Republic of Indonesia (BPK-RI). Over time, the concept of internal supervision has undergone significant transformation. The definition of internal audit now encompasses both assurance and consulting activities, aimed at adding value to the auditee organization. Internal auditors now act not only as error watchdogs but also as partners providing solutions to organizational issues. Achieving effective internal supervision and delivering tangible benefits requires internal auditors to provide value-added recommendations and integrate risk management as a key component. Additionally, fostering integrity between auditors and auditees is essential to dispel the negative stigma that internal auditors only bring bad news. Therefore, understanding the modern concept of the internal auditor's role is crucial for leaders, internal auditors, and all auditees. Effective implementation of risk management by auditees will assist internal auditors in establishing effective controls and operational oversight, thereby fostering a healthier and more efficient organizational environment
The Role of Human Resources in Building a Marketing Team Responsive to Global Market Changes: A Systematic Literature Review Supriadi, Yudi Nur; Rialmi, Zackharia; Iswanto, Dedy; Saleh, Amin; Ramadhan, Miftahus Surur
Research Horizon Vol. 5 No. 2 (2025): Research Horizon - April 2025
Publisher : LifeSciFi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54518/rh.5.2.2025.543

Abstract

This research uses the PRISMA 2020-based Systematic Literature Review (SLR) approach to analyze the role of Human Resources (HR) in building a marketing team that is responsive to global market changes. This research aims to explore how HR management can improve the ability of marketing teams to adapt quickly to market changes, as well as to identify the skills and competencies required by marketing team members. A literature search was conducted through databases such as Scopus, Web of Science, and ScienceDirect. The results show that HR strategies that integrate technologies such as Data-Driven Decision-Making and blockchain, as well as the development of adaptation skills and responsive leadership, are highly effective in enhancing the marketing team's ability to respond to global market dynamics. In addition, continuous training and the development of a flexible organizational culture play an important role in creating innovative and responsive marketing teams. Challenges such as inequality in technology adoption, international regulatory differences, and limitations of the research methodology still pose barriers to the practical application of these findings. This study suggests that future research should delve deeper into the influence of innovative technologies in HRM and strategies that can overcome real-world implementation challenges.
The Effect of Electronic Customer Relationship Management (E-CRM) on Customer Loyalty Through Customer Experience on WhatsApp Loyalty Recipients Sanjaya, Harry; Astuti, Miguna; Noraini Nasirun; Yudi Nur Supriadi
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 3 (2025): Dinasti International Journal of Economics, Finance & Accounting (July-August 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i3.4639

Abstract

This study aims to analyze the impact of Electronic Customer Relationship Management (E-CRM) on customer loyalty through customer experience among users of the WhatsApp Loyalty YOBO platform in the Food and Beverage (F&B) sector. The research seeks to answer the following questions: (1) Does E-CRM influence customer experience, (2) Does customer experience impact customer loyalty, and (3) Does customer experience mediate the relationship between E-CRM and customer loyalty. A quantitative explanatory research design was employed, with data collected through structured questionnaires from 360 respondents who were WhatsApp Loyalty YOBO users. The data was analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) via SmartPLS 4.0 to evaluate the relationships between E-CRM, customer experience, and customer loyalty. Validity, reliability, and mediation analyses were conducted to ensure robust results. The study found that E-CRM significantly enhances customer experience, which, in turn, positively influences customer loyalty. Furthermore, customer experience was identified as a mediating variable that strengthens the relationship between E-CRM and customer loyalty. These results highlight the importance of customer experience in maximizing the benefits of E-CRM tools. Differences in the impact were observed across demographic groups, indicating the potential for tailored strategies. The findings demonstrate the pivotal role of E-CRM in fostering customer loyalty by enhancing customer experience. Businesses in the F&B industry are encouraged to optimize E-CRM features like personalization, timely communication, and seamless service delivery. Future research can explore additional factors, such as market competition or cultural influences, to further elucidate E-CRM's role in driving customer loyalty. Keyword: customer experience, customer loyalty, digital marketing, E-CRM, WhatsApp Loyalty.
Measuring Customer Loyalty Using Net Promoter Score: Analysis in Insurance Companies Marin, Nauva; Assumpta Wikantari, Maria; Nur Supriadi, Yudi
Eduvest - Journal of Universal Studies Vol. 5 No. 7 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i7.51626

Abstract

The insurance industry operates in a highly competitive environment, where understanding customer loyalty is crucial for strategic business development. The Net Promoter Score (NPS) serves as a key performance indicator to gauge customer loyalty by measuring their likelihood to repurchase and recommend services. This study focuses on analyzing NPS implementation in Indonesian insurance companies to identify factors influencing customer loyalty and areas for improvement. The research objectives include evaluating the impact of customer experience, market segmentation, and loyalty-supporting factors on NPS scores. Data were collected through an NPS survey conducted from May to September 2023, targeting 1,195 valid respondents from 25 branches across Indonesia. The survey assessed customer perceptions across 13 product and service dimensions, including product diversity, claim process ease, and digital service support. Findings revealed an NPS score of 62.43, significantly higher than the industry average, indicating strong customer loyalty. Key strengths included certainty of benefits and clarity of service flow, while weaknesses were identified in digital service support and claim settlement speed. Segmentation analysis showed variations in loyalty by customer type, gender, age, and tenure. The study highlights the need for targeted improvements in digital services and claims processes, alongside better data distribution across branches. Implications suggest that insurers can enhance loyalty by addressing identified weaknesses and leveraging strengths in promotional campaigns. This research provides foundational insights into NPS effectiveness in Indonesia’s insurance sector, offering actionable recommendations for industry practitioners
Perbaikan Kualitas Layanan Pesantren Berbasis Kebutuhan Santri: Implementasi ServQual dan QFD Rahim, Abdul; Supriadi, Yudi Nur; Iswanto, A Heri
PAKAR Pendidikan Vol 23 No 2 (2025): Published in July 2025
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/pakar.v23i2.786

Abstract

The quality of education is a crucial factor for the progress of the nation in forming a high-capacity and moral society. Pesantren, as boarding educational institutions in Indonesia, have more complex service demands than non-Islamic boarding schools because they manage formal and non-formal programs. Initial studies at Islamic Boarding School XYZ showed that there had been no improvement in services based on Voice of Customer. This study aims to maximize the quality of Islamic Boarding School XYZ services by focusing on the five dimensions of SERVQUAL (physical evidence, reliability, responsiveness, assurance, and empathy). Data collection was carried out through questionnaires distributed to students as respondents. Data analysis was carried out by implementing the SERVQUAL method to identify service gaps and Quality Function Deployment (QFD) to formulate action plans based on improvement priorities. The results of the study identified 19 service attributes that needed improvement. These improvement recommendations were compiled based on a comprehensive analysis using SERVQUAL and QFD, providing concrete guidance for XYZ Islamic Boarding School to effectively improve the quality of services based on the needs of students.
Pengaruh Beban Kerja dan Lingkungan Kerja Terhadap Organizational Citizenship Behavior (OCB) Dengan Mediasi Workplace Spirituality Suwarni, Tri; Supriadi, Yudi Nur; Jubaedah, Jubaedah
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 5 (2025): JURNAL LOCUS: Penelitian & Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i5.4051

Abstract

Kinerja pegawai sering kali berbeda-beda tergantung pada pembagian beban kerja, yang mencerminkan pemanfaatan waktu kerja secara produktif. Namun, beban kerja yang berlebihan dapat menimbulkan ketidaknyamanan, kelelahan, dan penurunan keterlibatan kerja. Organizational Citizenship Behavior (OCB)—perilaku sukarela di luar tugas formal—sangat penting untuk mencapai tujuan organisasi, namun seringkali terhambat oleh beban kerja yang berat dan lingkungan kerja yang tidak mendukung. Laporan industri tahun 2021 menunjukkan bahwa tingkat OCB di kalangan pekerja masih rendah akibat faktor-faktor tersebut. Penelitian ini bertujuan untuk menganalisis pengaruh beban kerja dan lingkungan kerja terhadap OCB, dengan Workplace Spirituality sebagai variabel mediasi. Penelitian menggunakan pendekatan kuantitatif, dengan pengumpulan data dari 173 pegawai Balai Pengamanan Alat dan Fasilitas Kesehatan (BPAFK) melalui kuesioner elektronik. Analisis data dilakukan menggunakan SmartPLS dengan pendekatan deskriptif-inferensial, meliputi model pengukuran dan model struktural. Hasil penelitian menunjukkan bahwa beban kerja dan lingkungan kerja berpengaruh signifikan terhadap OCB, baik secara langsung maupun tidak langsung melalui spiritualitas di tempat kerja. Namun, koefisien jalur langsung lebih kuat dibandingkan efek mediasi, menunjukkan kemungkinan adanya faktor lain yang memengaruhi. Temuan ini menekankan pentingnya strategi organisasi yang holistik yang tidak hanya memperhatikan tugas dan kondisi, tetapi juga kesejahteraan spiritual pegawai.
Comparative Analysis of the Influence of Financial Performance on the Capital Structure of Food and Beverage and Transportation Services Companies Listed on the IDX Pasaribu, Raulian Franciskus; sumilir, sumilir; Yudi Nur Supriadi
Jurnal Ekonomi dan Keuangan Syariah Vol. 4 No. 2 (2025): September 2025
Publisher : Peduli Riset dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the factors that affect the capital structure of food and beverage sub-sector companies and transportation services sub-sectors listed on the Indonesia Stock Exchange (IDX) during the 2020-2022 period. The study also examines the comparison of the capital structure of food and beverage companies with transportation services during the 2020-2022 period. Sample determination technique using the purposive sampling method, the selection of samples from 25 companies in the food and beverage sub-sector resulted in 15 companies being accepted. Then from 36 companies in the Transportation Services sub-sector, 15 companies were accepted. Data analysis was carried out using Microsoft excel, Hypothesis testing using multiple linear regression analysis and differential test using Indpendent sample t-test with SPSS 23 program with a significance level of 5%. The test results were obtained that the profitability variable had a negative effect on the capital structure of the food and beverage company and transportation services. Next, the sales growth variable has no effect on the capital structure of food and beverage companies and transportation services. For food and beverage companies, the size of the company has no influence on the capital structure. However, unlike transportation service companies, the company size variable has a positive influence on the capital structure. The results of the study also show that there is a significant difference in capital structure between food and beverage companies and transportation services. Keywords: Profitability, sales growth, company size, capital structure, and independent sample t-test.
ANALISIS RISIKO PROYEK PEMBANGUNAN SITUS MUARO JAMBI RISK ANALYSIS OF THE MUARO JAMBI HISTORICAL SITE DEVELOPMENT PROJECT Dwiyanto, Muhaswad; Supriadi, Yudi Nur
Bussman Journal : Indonesian Journal of Business and Management Vol. 5 No. 2 (2025): Bussman Journal | Mei - Agustus 2025
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/buss.v5i2.433

Abstract

The Muaro Jambi site, which is recognized as a Cultural Heritage through the Decree of the Minister of Education and Culture of the Republic of Indonesia Number 259/M/2013, has an important value as the nation's cultural heritage. As part of preservation efforts, the site has a vital role in understanding and developing history, science, and culture. Therefore, its management needs to be carried out appropriately through protection, development, and utilization that can support the progress of national culture for the welfare of the community. As part of this utilization step, the Muaro Jambi Site development project will begin in 2024. To ensure that this project is carried out efficiently, effectively, and accountably, a risk analysis of various activities related to this project is carried out. The results of risk identification in the early stages of the project revealed that there were 62 risks related to museum construction, 52 risks to environmental arrangement, 63 risks to restoration, and 53 risks related to interior activities and Information Communication and Technology (ICT). These risks include operational, financial, legal, fraud, as well as strategic and policy risks. From the results of the analysis, it can be concluded that the identification of risks in all project activities shows significant similarities, although there are slight differences due to the specific nature of each activity. In addition, there are several key risks that need to be seriously considered to ensure the achievement of project objectives, namely budget blocks, cultural heritage findings during excavation, and lack of involvement of the surrounding community in the sustainability of the project. Therefore, high and very high levels of risks must be addressed immediately with appropriate mitigation, while medium-level risks can be monitored on an ongoing basis. Risks with low levels still need to be monitored to prevent greater negative impacts
Penguatan Kepercayaan Diri Anak dengan Pelatihan Dasar Kepemimpinan Forum Anak Tingkat Kota Tangerang Yudi Nur Supriadi; Zackharia Rialmi; Jaka Wijaya Kusuma; Hamidah Hamidah
Jurnal Pengabdian UNDIKMA Vol. 3 No. 2 (2022): August
Publisher : LPPM Universitas Pendidikan Mandalika (UNDIKMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jpu.v3i2.5638

Abstract

The purpose of this community service is to strengthen children's self-confidence with counseling and basic leadership training.  The method of implementing the service activity is offline training which is carried out at the Tangerang Regional Government Hall. The target of the service activity is the City Children's Forum, Tangerang. The community service team is from the Faculty of Economics and Business, Universitas Pembangunan Nasional Veteran Jakarta in collaboration with Bina Bangsa University and the Office of Women's Empowerment, Child Protection, Population Control and Family Planning of Tangerang City. The instruments used as activity evaluations are questionnaires for children's responses to activities and questionnaires for children's self-confidence after being given training and counseling. The data analysis uses the percentage of responses and then determines the category. The results and conclusions of devotion are: 1) children's response to service activities is 85%, which is classified as very good. This means that the children's forum who are respondents in this service consider that counseling activities and basic leadership training make a positive contribution to their knowledge of leadership; 2) the majority of children's self-confidence is high and moderate after receiving counseling and basic leadership training.
Co-Authors A. Heri Iswanto Abd. Rasyid Syamsuri Abdul Rahim Afif Alfiyanto Afri Dian Setiyani Agus Kusmana Aida Faradilla Kamal Akbar, Sahda Saraswati Alfatih S. Manggabarani Ali, Syarif Aliyudin, Muhammad Amin Saleh, Amin Angeline Junita Monica Anggi Angga Resti Anita Ardiyanti Anita Ardiyanti Anita Nopiyanti Annisa Kharenina Augustine Annisa Tri Agustina Apit Fathurohman Apit Fathurohman Aprianti, Siska Aprih Santoso Aryaputri, Aqila Shafiqa Asep Sugara Astuti, Amillia Astuti, Miguna Azizah, Muthia Badawi, Moch Ridho Baehaqi Bella Nurhastuti Bernadin Bernadin Bilqiis, Rifa Adila Bimo Hadisaputro Bobby Andreas Imanuel Dachlyani Yustina Dewi Daffa, Muhammad Dedari, Sintha Yulia Desmintari Diani Sadiawati Dianwicahsih Arieftiara Dianwicaksih Arieftiara Dita Megasari Djoko Nusantoro Dodi Subagia Dudi Imanuddin Dwinanti, Ella Karunia Dwiyanto, Muhaswad Eeng Ahman, Eeng Eka Fitri Setiawan Eki Juniardi Etty Nurwati Fadhli Suko Wiryanto Fadriati Fadriati Faisal Marzuki Fanisya Rahmadina Putri Fanny Dwi Oktaviani Fari Aditya , Haidar Fitri Wijayanti Fitriyani, Novi Nur Ghivari Varreldiazka Guntur Syahputra Saragih Hadi, Abdul Razak Abdul Haidar Fari Aditya Hamidah . Hamidah Hamidah Hanafia, Muhammad Handriadi Handriadi Haruni Ode Hary Murcahyanto Haryo Sulistiyantoro Hawariyah Hawariyah Helmy Syamsuri, Helmy Heni Nastiti Humam Hanif Nasution Huridi, Muhammad Hanafia Imriani Idrus Indri Arrafi Y Iqbal Satrya Irawan, Afif Deni Irmayanti Irmayanti, Irmayanti Irpan Irpan IRPAN IRPAN, IRPAN Iswanto, Dedy Ivan Yulivan Iwan Kresna Iwan Kresna Setiadi Iwan Kresna Setiadi Iwan Kresna Setiadi Iwan Kresna Setiadi Jaka Wijaya Kusuma JUBAEDAH JUBAEDAH, JUBAEDAH Jubaedah Nawir Judijanto, Loso Jumadil Saputra Kartiwan Setiawan Karunia, Meiliza Kharenina Augustine, Annisa Khristian, Henrikus Friandi Kinasih, Rada Puspa Levianto, Jubei Loso Judijanto Lubis, Tukimin M, Taufik M. Tabah Azhari Riswanto Mahendra Kusuma, Ramadhani Mahendro Sumardjo Mahendro Sumardjo Manggabarani, Alfatih Maria Assumpta Wikantari Maria Bernadette Nani Ariani Marin, Nauva Matondang, Nurhafifah Miftah, Munasiron Miftah, Munasiron Mikhayanti Sihombing Mitha Anggisna Angreini Moch. Hafid Moeljadi Moeljadi Moeljadi, Moeljadi Moh. Rasyid Ridho Mohamad Katami Aji Saputra Mohamad Katami Aji Saputra Mohammad Jon Tasrif Mohzana Muh. Fahrurrozi Muhammad Aliyudin Muhammad Faisal Ramadanu Mulyantini, Sri Munasiron Munasiron Nanang Supriyatna Nashrin Urbach Nggandung, Yeheskial Nicko Albart Niken Diah Fitriana Nobelson Nobelson Nobelson, Nobelson Noni Rahmadhini Noraini Nasirun Nurdiani, Elia Erna Nurhayati Nurhayati Palevi Alren, Reza Pasaribu, Raulian Franciskus Prasetyo Hadi Pratala, Esaka Prima Dwi Priyatno Puji Lestari Tarigan Purnomo Edi Sasongko Purwanto Widodo Purwanto Widodo Purwanto, Sri Puspita, Vannia Salsabila Pusporini Pusporini Putra, Andri Muharizal Putriningtyas, Indira Rachmi Rachmi Rafif Zuhairrahman Ramadhan, Miftahus Surur Ramadhan, Satria Rizky Ramadhani Mahendra Kusuma Renny Husniati Rialmi, Zackharia Rianda Dirkareshza Rifma Istifariana Riskatul Hasanah Risma Wulandari, Risma Ritman Hendra Rofiq, Akmal Rosali Sembiring Safira Rizka Lestari Sanjaya, Harry Saragih, Guntur Syahputra Sarwono, Tomy Setiawan, Dio Aris Setyo Nugroho Shabrina Khoirunnisa Siregar, Dede Iskandar Srimulyantini Srimulyantini Sufyati HS Sugara, Asep Sugianto Sugianto Suharyati Suharyati Suhendri Sumilir Sumilir Sumilir Sumilir Sumilir, Sumilir Suryani Maryam Suwarni, Tri Syarif Ali Syarif Ali Syarif Ali Syawal Zakaria Sylvia Kartika Dhamayanti Tati Handayani Tati Handayani Taufik M Theresia Somasiga Faulu Daeli Tri Siswantini Umin Kango Valerie, Chiquita Wahyudi Wahyudi Wahyudi Wahyudi Wibowo, Ikhsan Rahman Wiga Fikri Destianisma Winarto, Edy Windriyanti, Wiwin Yana Sonjaya Yoko Tristiarto Yul Tito Permady Yuliniar Yuliniar Zackharia Rialmi Zackharia Rialmi Zen, Lucky Muhammad Fuad Zenal Mutaqin Zhafran, Irfan Zulkifli Musannip Efendi Siregar