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SYSTEMATIC REVIEW ON THE INFLUENCE OF FINANCIAL LITERACY, DIGITAL PAYMENT ADOPTION, AND PROMOTIONAL STRATEGIES ON CONSUMER SHOPPING BEHAVIOR THROUGH PURCHASE DECISIONS Early Harison Mahardhika; Budi Eko Soetjipto; Ludi Wisnu Wardhana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 4 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

The digital transformation has fundamentally reshaped the dynamics of consumer shopping behavior, wherein financial literacy, the adoption of digital payment systems, and promotional strategies play a central role in shaping purchase decisions and consumption loyalty. This study aims to systematically synthesize the interrelations among financial literacy, digital payment adoption, and promotional strategies in influencing consumer shopping behavior, with purchase decision serving as an intervening variable. The approach employed is a Systematic Literature Review (SLR), screening literature from the Scopus database over the 2019–2024 period. Inclusion criteria comprise scholarly articles utilizing quantitative, qualitative, bibliometric, or conceptual methodologies. Following the selection process, a total of 93 articles were analyzed using thematic synthesis techniques. The primary findings from this synthesis include: (1) financial literacy reduces impulsive consumption tendencies and promotes rational decision-making; digital payment adoption enhances consumer trust, efficiency, and loyalty; promotional strategies delivered through social media, sustainability values (green values), gamification, and virtual reality (VR) marketing foster emotional engagement and behavioral intention to shop; and (2) purchase decision acts as a mediating variable that bridges the influence of various marketing stimuli on shopping behavior. This review reinforces the theoretical foundation of the cognitive-affective approach to consumer behavior and provides practical implications for the development of marketing strategies grounded in literacy, technology, and sustainability. Managerial implications include the design of financial education programs, personalization of digital promotions, and the strengthening of trust- and experience-based digital payment systems.
SYSTEMATIC REVIEW OF THE INFLUENCE OF DIGITAL MARKETING, PRODUCT INNOVATION, AND CUSTOMER ENGAGEMENT ON REPURCHASE INTENTION THROUGH BRAND TRUST Oktaviani Putri Dita; Budi Eko Soetjipto; Ludi Wisnu Wardhana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 4 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

The digital technology transformation has revolutionized marketing practices, with digital marketing, product innovation, and customer engagement emerging as key determinants in shaping repurchase intention. The mediating role of brand trust in the complex relationships among these variables remains relatively underexplored in the literature. This study aims to examine these relationships through a Systematic Literature Review (SLR) approach, focusing on articles from reputable international journals published between 2019 and 2024. The findings indicate that digital marketing enhances brand awareness, customer experience, and brand trust, all of which collectively contribute to repurchase decisions. Product innovation has been shown to strengthen customer loyalty, though its effectiveness is significantly influenced by the degree of customer involvement in the innovation process. Customer engagement, particularly in digital commerce and social media contexts, plays a central role in driving repurchase intention, with brand trust acting as a mediator that reinforces this relationship. These findings expand the theoretical foundations of the Theory of Planned Behavior (TPB), the Stimulus-Organism-Response (S-O-R) model, and Brand Relationship Theory by emphasizing the importance of the interaction between customer engagement and brand trust in fostering long-term loyalty. From a practical perspective, this study highlights the urgency of adopting data-driven marketing strategies, personalized digital experiences, and innovation that incorporates customer participation. Although limited to secondary data, this research provides relevant contributions to both academia and industry practices. Further studies are recommended to empirically test the causal relationships among variables and assess the influence of demographic and regulatory factors on brand trust formation in the digital marketing era.
A SYSTEMATIC LITERATURE REVIEW ON THE IMPACT OF INCLUSIVE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT Ranny Fitria Puspitasari; Budi Eko Soetjipto; Ludi Wisnu Wardhana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 4 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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This study systematically reviews 71 scholarly articles from the past five years in the Scopus database (Q1–Q4) that examine the relationship between inclusive management—which includes diversity management, equality policies, and inclusion initiatives—and organizational performance, with employee engagement as a mediating variable. Using a Systematic Literature Review approach and thematic analysis, the findings reveal that DEI (diversity, equity, inclusion) practices significantly enhance organizational effectiveness, efficiency, innovation, and sustainability. Diversity management strengthens decision-making and innovation; equality policies promote accountable governance and distributive justice; and inclusion initiatives foster collective participation and employee loyalty. Employee engagement serves as a mediating factor linking DEI practices to performance at both individual and institutional levels. The study develops an integrative conceptual model and identifies directions for future research, including contextual frameworks and longitudinal approaches. These insights offer a strategic foundation for formulating inclusive, equitable, and sustainable management policies.
SYSTEMATIC REVIEW OF THE INFLUENCE OF BRAND IMAGE, PRODUCT QUALITY, PRICE, AND PROMOTION ON PURCHASE INTENTION THROUGH CUSTOMER SATISFACTION Vidya Damayanti; Budi Eko Soetjipto; Ludi Wisnu Wardhana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 4 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

Consumer behavior in shaping purchase intention has become a primary focus in modern marketing literature. This study employs the Systematic Literature Review (SLR) method to analyze 82 articles published over the past five years, examining the influence of brand image, product quality, price, and promotion on purchase intention, with customer satisfaction as the main mediating variable. The findings indicate that all four variables significantly affect purchase intention, both directly and indirectly through customer satisfaction. Brand image and customer satisfaction emerge as central affective elements, while product quality and price are increasingly perceived through symbolic and psychological interpretations. Promotion has transformed into an engagement-oriented channel focused on value creation. This study reinforces classical theories while proposing an integrative multi-path interaction model, contributing theoretically to the contemporary framework of consumer behavior and offering practical implications for marketing strategies centered on engagement, value creation, and customer satisfaction.
A SYSTEMATIC LITERATURE REVIEW ON THE INFLUENCE OF SKILLS, DISCIPLINE, AND MOTIVATION ON EMPLOYEE PERFORMANCE THROUGH REWARD AND PENALTY SCHEMES Ramandhita Dwi Pranata; Budi Eko Soetjipto; Ludi Wisnu Wardhana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 4 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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This study explores the relationship between skills, work discipline, and motivation on employee performance, with a reward–penalty scheme as a mediating variable. A Systematic Literature Review (SLR) based on the PRISMA 2020 protocol was conducted, analyzing 36 Scopus-indexed articles published in the last five years. The results show that technical, digital, and interpersonal skills, along with work discipline and motivation, significantly influence performance. Discipline represents strategic behavior, while motivation acts as a psychological catalyst. The reward–penalty scheme mediates the relationship between personal factors and productivity. The study highlights an integrative trend in human resource management. Identified gaps include the lack of a comprehensive conceptual model, limited longitudinal studies, and minimal exploration of non-financial rewards and organizational culture. These findings reinforce Self-Determination Theory, Resource-Based View, and Behavioral Reinforcement Theory, while offering practical insights for developing competency systems, value-based discipline, and adaptive incentives.
The Effect of Work Motivation on Organizational Citizenship Behavior Through Job Satisfaction as a Mediation Variable Saputra, Muhamad Ajye; Soetjipto, Budi Eko; Winarno, Agung
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.9086

Abstract

Organizational Citizenship Behavior (OCB) refers to voluntary behavior exhibited by employees that goes beyond their formal job descriptions and contributes positively to the overall effectiveness of the organization. This study aims to analyze the influence of Servant Leadership and Work Motivation on Organizational Citizenship Behavior (OCB) with Job Satisfaction as a mediating variable among employees of PT Karya Usaha Baru. The research employed an explanatory research design, with a population consisting of 1,500 non-managerial employees. A total of 306 respondents were selected as samples, and data were collected using online questionnaires distributed via Google Forms. The data were analyzed using the path analysis method. The results of this study indicate that: (1) Servant Leadership has a positive and significant direct effect on Organizational Citizenship Behavior, meaning that a service-oriented leadership style enhances employees’ organizational citizenship behavior. (2) Work Motivation has a positive and significant direct effect on Organizational Citizenship Behavior, indicating that employees’ internal drive contributes to the improvement of OCB. (3) Servant Leadership has a positive and significant effect on Job Satisfaction, implying that servant leaders can increase employee job satisfaction. (4) Work Motivation has a positive and significant effect on Job Satisfaction, suggesting that higher motivation is associated with greater job satisfaction. (5) Job Satisfaction has a positive and significant effect on Organizational Citizenship Behavior, meaning that satisfied employees are more likely to display OCB. (6) Job Satisfaction partially and significantly mediates the indirect effect of Servant Leadership on Organizational Citizenship Behavior. (7) Job Satisfaction also partially and significantly mediates the indirect effect of Work Motivation on Organizational Citizenship Behavior among employees of PT Karya Usaha Baru.
A SYSTEMATIC REVIEW: THE INFLUENCE OF AGILITY, HUMAN RESOURCE FLEXIBILITY, AND ADAPTIVE LEADERSHIP ON EMPLOYEE RESILIENCE THROUGH PSYCHOLOGICAL CAPITAL Ig Jarot Febri Setyo Wibowo; Budi Eko Soetjipto; Ludi Wisnu Wardhana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 5 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Employee resilience has emerged as a strategic issue within the dynamics of modern organizations, which are increasingly marked by uncertainty and complex work-related pressures. This study aims to systematically synthesize recent literature on the influence of organizational agility, flexible human resource management, and adaptive leadership in fostering employee resilience, while also exploring the mediating role of psychological capital (PsyCap) as a key psychological mechanism. The method employed is a Systematic Literature Review (SLR), analyzing 32 scholarly articles from Scopus-indexed journals (Q1–Q4) published within the last five years. The findings reveal that structural agility, flexible HRM systems, and adaptive leadership collectively enhance workforce resilience through psychological empowerment and the development of individual psychological capital. PsyCap functions as a transitional mechanism that bridges organizational structures with personal adaptive capacity. Furthermore, this review identifies emerging thematic trends, such as the integration of agility–resilience–customer outcomes, and highlights theoretical gaps, particularly in multi-level and cross-sectoral approaches. The contribution of this study lies in the development of an integrative conceptual framework, combining structural, systemic, and psychological factors as the primary determinants of employee resilience, while offering strategic managerial recommendations for designing resilient and adaptive HRM systems. Another key implication is that strengthening internal organizational resilience has a significant impact on customer loyalty through improved service quality and employee resilience.
SYSTEMATIC REVIEW OF THE INFLUENCE OF TALENT MANAGEMENT, CAREER DEVELOPMENT OPPORTUNITIES, AND POSITIVE WORK ENVIRONMENT ON ORGANIZATIONAL COMMITMENT THROUGH JOB SATISFACTION Witjaksono Adi Pangestu; Budi Eko Soetjipto; Ludi Wisnu Wardhana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 6 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

This article presents a systematic literature review (SLR) to analyze the relationship between talent management, career development opportunities, and a positive work environment on organizational commitment, with job satisfaction as a mediating variable. The study was conducted by selecting articles from reputable journals in the Scopus database (Q1–Q4) published between 2019 and 2024. The synthesis of results indicates that strategic talent management, inclusive career systems, and a supportive work environment contribute significantly to strengthening employees' affective loyalty. These findings confirm that job satisfaction is not merely an end result but serves as a key mediator bridging the influence of organizational stimuli on employee commitment. The developed conceptual model expands the application of Herzberg’s Two-Factor Theory and Social Exchange Theory within an evidence-based integrative framework. This study offers theoretical and practical contributions to the development of adaptive, sustainable, and well-being-oriented human resource management policies.
Exploring the Interplay of Perceived Organizational Support, Fringe Benefits, Work Resilience, and Self-Efficacy in Predicting Employee Performance Pramita, Cindy; Soetjipto, Budi Eko
International Journal of Social Science and Community Service Vol. 3 No. 2 (2025): April
Publisher : CV. Proaksara Global Transeduka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70865/ijsscs.v3i2.87

Abstract

In an era of increasingly dynamic business competition, improving employee performance is a top priority for organisations. One strategic approach that has been widely researched is Perceived Organizational Support (POS), which is the employee's perception of the extent to which the organisation values their contribution and cares about their well-being. This study aims to explore the relationship between POS, fringe benefits, work resilience, and self-efficacy in predicting employee performance. This study uses a qualitative approach through a systematic literature study of various relevant national and international scientific journals. The results show that POS has a positive effect on employee performance, and this effect is mediated by the presence of fringe benefits. Meanwhile, work resilience and self-efficacy act as moderator variables that strengthen the relationship between POS and performance. The implications of this study emphasise the importance of organisations in creating a supportive work environment, providing competitive benefits, and empowering the psychological aspects of employees to increase work productivity in a sustainable manner. The findings can serve as a basis for developing more effective and long-term orientated human resource management strategies.
A Systematic Review Of The Leadership Style Influence, Managerial Support, And Work Environment On Employee Performance Through Work Motivation As An Intervening Anindya, Dara; Soetjipto, Budi Eko; Wardhana, Ludi Wisnu
MBIA Vol. 24 No. 2 (2025): Management, Business, and Accounting (MBIA)
Publisher : Direktorat Riset dan Pengabdian kepada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33557/h6e7tz35

Abstract

This study aims to conduct a systematic review of the influence of leadership style, managerial support, and work environment on employee performance, with work motivation serving as an intervening variable. The review adopts a Systematic Literature Review (SLR) approach based on the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) protocol to systematically examine and synthesize scholarly literature indexed in Sc-opus from Q1 to Q4 journals published within the last five years (2020–2024). A total of 103 scientific articles were analyzed using inclusion and exclusion criteria, thematic data extraction procedures, and content synthesis techniques. The findings reveal that transformational, visionary, and participative leadership styles positively contribute to enhancing employee engagement, voice behavior, and performance outcomes. Communicative, responsive, and empowering managerial support has been shown to improve employee productivity and well-being. Additionally, an ergonomic, digitally adaptive, and psychosocially supportive work environment significantly drives optimal performance outcomes. All exogenous variables demonstrate interconnected synergy through the mediating role of work motivation, which functions as a crucial psychological mechanism bridging structural influences and employee performance. These findings theoretically contribute to strengthening the frameworks of Transformational Leadership Theory, Job Demands–Resources Theory, Expectancy Theory, and the Resource-Based View (RBV). Furthermore, this study offers practical implications for organizations and proposes future research agendas emphasizing longitudinal approaches, cultural contextualization, and the integration of HR analytics. Keywords: Leadership Style, Managerial Support, Work Environment, Work Motivation, Employee Performance, Systematic Literature Review (SLR). Abstrak Penelitian ini bertujuan untuk menyusun kajian sistematik mengenai pengaruh gaya kepemimpinan, dukungan manajerial, dan lingkungan kerja terhadap kinerja karyawan, melalui motivasi kerja sebagai intervening. Pendekatan yang digunakan adalah Systematic Literature Review (SLR), dengan melakukan penyaringan dan sintesis literatur secara terstruktur dan sistematis. Sumber data berasal dari 103 artikel ilmiah terindeks Scopus, mencakup jurnal kuartil Q1 hingga Q4 dalam rentang lima tahun terakhir (2020–2024). Proses seleksi dilakukan menggunakan kriteria inklusi-eksklusi yang ketat, dilanjutkan dengan ekstraksi data tematik dan teknik sintesis konten. Hasil kajian mengungkapkan  gaya kepemimpinan transformasional, visioner, dan partisipatif secara konsisten berkontribusi positif terhadap peningkatan employee engagement, voice behavior, dan performa kerja. Dukungan manajerial yang komunikatif, responsif, serta berorientasi pada pemberdayaan terbukti memperkuat produktivitas dan well-being karyawan. Selain itu, lingkungan kerja yang ergonomis, adaptif terhadap teknologi digital, dan suportif secara psikososial juga berperan signifikan dalam mendorong pencapaian kinerja optimal. Ketiga variabel eksogen tersebut menunjukkan hubungan sinergis yang dimediasi oleh motivasi kerja yang berfungsi sebagai mekanisme psikologis krusial dalam menjembatani pengaruh struktural terhadap outcome kinerja. Temuan ini memberikan kontribusi teoretis dalam memperkuat kerangka Transformational Leadership Theory, Job Demands-Resources Theory, Expectancy Theory, dan Resource-Based View (RBV). Selain itu, studi ini juga menawarkan implikasi praktis bagi organisasi dalam merancang strategi peningkatan kinerja berbasis sumber daya manusia, serta membuka ruang bagi agenda riset lanjutan yang mengintegrasikan pendekatan longitudinal, kontekstualisasi budaya, dan penerapan HR analytics.  Kata Kunci: Gaya Kepemimpinan, Dukungan Manajerial, Lingkungan Kerja, Motivasi Kerja, Kinerja Karyawan.  
Co-Authors A. Rosyid Al Atok, A. Rosyid Al Abdulloh Abdulloh Ach. Amirudin Achmad Nuril Huda Adi Hermawansyah Afif Nur Rahmadi Agria Golda Vegetari Agung Winarno Agus Hermawan Agus Hermawan Agustin, Resty Ahmad Zaki Azzuhairi Aji Fitriani, Sofa Akhmad Sanhaji Alamsyahrony, Syahidi Alberta Adinata Amirudin ANANDA SETIAWAN Andika Wulan Febriani Anindya, Dara Anita Nurgufriani Ari Sapto Ari Sapto Sapto Arief Rahman Hakim Arumdani, Kurnia Aulia Ramadhani Bayu Tri Cahya Binti Nurhaniyah Budi Utami Cindy Pramita Cipto Wardoyo Cristian Polamolo Danang Prastyo Dara Anindya Putri Umagapi Dayat, M Dewi Nurjannah Diah Saputri, Dilla Ajeng Dianti, Ine Luna Didik Hariyanto Dwi Andre Vebriansyah Dwi Hasmidyani Dyah Arini Rudiningtyas Early Harison Mahardhika EFA WAHYU PRASTYANINGTYAS, EFA WAHYU Ely Siswanto Erfan Efendi Erita Febri Lestari Erna Retno Rahadjeng Ery Tri Djatmika RWW Esvanti, Mirza Esy Nur Aisyah Etty Soesilowati Eva, Nur Fadali Rahman Fahma Diena Achmada Farij Ibadil Maula Fauji, Diah Ayu Septi Fazlur Rahman Rahawarin Febriani, Evi Feri Andika Prasetya, Feri Andika Fika Dwi Rahmania Fulgentius Danardana Murwani Gleydis Harwida Hadi Sumarsono Handoyo, Puji Handayati Hanif Rani Iswari Hanurawan, Fattah Hardika Hardika Hari Wahyono Haribowo, Siget Fitrianto Heri Pratikto Hetti Rahmawati Hety Mustika Ani Hikmawati, Kuncoro Aprilia I Made Suardana Ig Jarot Febri Setyo Wibowo Ika Andrini Farida Iklil Abdul Hamid Zuhri Imam Mukhlis Islami, Khansa Ismawati Ismawati Ismayantika Dyah Puspasari Ita Athia Ivan Widjaja Joko Kurniawan Joko Kurniawan Ketut Bayu Tresna Prasetya Kurniawan, Dediek Tri Landreas Utama Lie Laurentius Saptono Lestari, Erita Febri Ludi Wishnu Wardana Ludi Wisnu Wardhana Ludi Wisnu Wardhana Ludi Wisnuwardhana M Dayat M Dayat M. Cholid Mawardi M. Dayat Madziatul Churiyah Mahmud Mahmud Mahmud Mahmud Markhamah, Siti Martha, Jefry Aulia Martin Martin Masula, Fariham Meidiaputri, Riza Dwi Miranti, Liana Mohammad Zainuddin, Mohammad Muhammad Maulana Ibrahim Muhammad Tody Arsyianto Muhizan Tamimi Mukhamad Najib Mulyono, Lia Anggraini Nafisah, A’isy Fiklil Nilamsari, Dwi Nurika Restuningdiah Oktaviani Putri Dita Oktavianti, Indira Petrus Logo Radja Pramita, Cindy Prastyo, Danang Prayoga, Bhima Erlangga Sukma Prita Prasetya Puji Handayati Purwanitasari, Lili Putri, Rifqa Faulia Rachman, Tutut Arif Ramadhani, Aulia Ramadhani Ramandhita Dwi Pranata Ranny Fitria Puspitasari Ratna Dwi Nastiti Rita Anggraini Rahayu Rita Anggraini Rahayu Saptaria, Lina Sapto, Ari Sapto Saputra, Muhamad Ajye Silky Roudhotus Sa’adah Siti Malikhah Towaf Siti Zullaikah Multina Putri Sopiah, Sopiah Sopiah, Sopiah Sri Umi Mintarti Subhan, Ega Saiful Sudarmiatin Sugeng Hadi Utomo Suharto Suharto Suranto Suranto Syamsul Hadi Syamsul Hadi Syihabudhin SYIHABUDIN, SYIHABUDIN Tamam, Moh. Badrut Tasnim Nikmatullah Realita Tutut Chusniyah Uki Yonda Asepta Utami Widiati Utami, Rizki Amalia Victorio Chipta Gregory Manus Vidya Damayanti Wahjoedi Wahjoedi Wahjoedi Wahyuningsih, Yuli Wahyuningtiyas, Nanik Wardhana, Ludi Wishnu Wardhana, Ludi Wisnu Wening Patmi Rahayu Wenny Eka Prasetiawan Wicaksono, Ahmad Tibrizi Soni Witjaksono Adi Pangestu Yenny Fardilla Yohanes Wibisono Yudiarto Perdana Putra Yuli Soesetio Zenitha Kurnia Putri