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YANTO YANTO
Universitas Kristen Duta Wacana
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Journal : Social Sciences Journal

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Communication Barriers of Community Counselors (PK) to Child Clients: A Study at the Class I Correctional Center Office in Bengkulu Lestari, Yani; Octaviani, Vethy; Yanto, Yanto
Social Sciences Journal Vol. 2 No. 2 (2025): Agustus
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v2i2.758

Abstract

This study aims to explore the communication barriers experienced by Community Counselors (PK) in their interactions with child clients at the Class I Correctional Center Office in Bengkulu. Employing a qualitative descriptive approach, data were collected through interviews, observation, and documentation involving six informants (three key informants and three supporting informants). The study adopts Fajar’s (2009) theory, which categorizes communication barriers into four types: sender-related, encoding and symbols, media, and receiver-related obstacles. The findings reveal that sender-related barriers are still prevalent, particularly influenced by the psychological and emotional conditions of the child clients. Despite efforts to simplify messages, one counselor reported difficulties due to the complex backgrounds of some children. However, encoding and symbolic barriers were not found, as all counselors used simple and clear language, supported by concrete examples to ensure comprehension. Media-related barriers were also minimal since all communication was conducted face-to-face without reliance on electronic media. From the client’s perspective, most child clients demonstrated an adequate understanding of the messages delivered, citing the clarity of language and a comfortable counseling atmosphere as key factors. Nevertheless, some clients expressed confusion due to the use of unfamiliar terms or fast-paced explanations. This research emphasizes the importance of adaptive communication strategies in child rehabilitation settings and suggests training interventions to enhance the interpersonal communication skills of PK staff when dealing with diverse child client profiles.
Effective Communication of Family Hope Program (PKH) Facilitators to Beneficiary Families (KPM): A Study of P2K2 Activities in Kandang Mas Village, Bengkulu City Liken, Enjli Lia; Octaviani, Vethy; Yanto, Yanto
Social Sciences Journal Vol. 2 No. 2 (2025): Agustus
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v2i2.759

Abstract

This research aims to examine the effective communication practices employed by facilitators of the Family Hope Program (PKH) in delivering Family Capacity Building Meetings (P2K2) to Beneficiary Families (KPM) in Kandang Mas Village, Bengkulu City. Using a descriptive qualitative method, the study applies the communication effectiveness model by Cutlip and Allen, which includes seven key indicators: Credibility, Context, Content, Clarity, Continuity and Consistency, Communication Channels, and Audience Capability.Findings reveal that communication is effective across all seven indicators. The facilitators' credibility is supported by formal recognition from the Ministry of Social Affairs and emotional bonds with the KPM. The communication context is enhanced through inclusive atmospheres, appropriate teaching media, and flexible scheduling. The content is delivered using official modules in simple language and practical examples. Clarity is achieved via structured messaging, while consistency is maintained through repeated but varied messages. Communication channels include a blend of digital tools like WhatsApp and face-to-face interactions. The facilitators also tailor their approach based on the educational and social background of the KPM, ensuring comprehension and active participation. Ultimately, P2K2 activities have succeeded in raising awareness, improving knowledge and skills, and encouraging behavioral change among KPM. This study underscores the critical role of tailored, multi-dimensional communication strategies in optimizing the impact of social programs like PKH.
Co-Authors Abda Abda Abdillah Abdillah Abi, Yudi Irawan Abrar, Mukhlas Ach. Baidowi Achmad Farid Dedyansyah Adam Malik Ade Hendini Adi Sutanto Afif, Humam Agung Rizki Putra Akhmad Habibi, Akhmad Alhidayatuddiniyah T.W. Ali, Raden Muhammad Alim, Abd. AlKahfie, Rafly Alpino, Shendi Putra Andriyani , Santi Anisa, Rici Anjjely, Sellina Dwi Ansyori, Ansyori Antonio Imanda, Antonio Antonius M.K. Naro Anwari, Moh. Apriani, Deri Aprilian, Rahil Imainul Ari Fauzi Hakim, Ari Fauzi Ariandi A Zulkarnain Arifki, Kayla Asfar Muniir, Asfar Asnawati Asnawati Atia, Nurul Azhar, Rajman Azhari, Nirman Aziz, Faruq Azmar, Azmar Badariatul Lailiah Bambang Purwanto Bashori, Abdul Hamid Bayu Pratama, Eri Bela, Melisa Prana Binti Zainuddin, Siti Afiqah Bustamin, Fitri Yanti Citra Aulia Uzliva Concesa, Maria Damsir, Damsir Daniati Uki Eka Saputri Daniel Happy Putra Dewi Permatasari, Dewi Dewi, Putri Afriyanti Dian Prihardini Wibawa Drajad Wibowo, DS Duwi Agustina Eka Herdit Juningsih Ekaningsih, Nuri Jannati Wahyu Endang , Anis Ephi Rusmina ERNANDA, ERNANDA Ertika, Intan Erwanda, Setrian Fahlepi Roma Doni Fairusya, Nuha Ferdian Suprata Fisabilillah, Fahri Fitriana, Lady Agustin Fitriano, Yun Formasi, Galang Reza Freddi Sarman FUJIYANTI, LINDA Gata, Windu Geronimo, Ronalds Anjrelia Gito Sugiyanto Handi Brata Hartono, Rudi Hasriani Hasriani, Hasriani Hendra, Robi Herlina Herlina Herta Novianto Holis, Holis Hotimah, Nur Hutagalung, Manahan Ifan Rifani Ihsan, Muhammad Ihsan Ikhtiarudin Ikko Bagus Ismanto Imma Fretisari Indria, Indria Irawan, Taufik Irmawati Irmawati Ivon, Fransiska Nona Jahda, Amila Tarina Jalaluddin, Moh. Jannah, S. Fatiyathul Jayanti, Jetri Putri Jefriansyah, Moehammad Jevani Alanti, *Elisabeth Jorgi, Bayu Josi, Ahmad Juanda Astarani Judijanto, Loso Juhairiyah Juhairiyah Karona Cahya Susena, Karona Cahya Karti, Karti Kartikasari, Evi Dwi Kristiyono, Santo Kustiawan, Elyas Lamdo, Herfandi Lestari, Zahkya Lia, Nurlia Liken, Enjli Lia Lozi, Pasral Lupita, Rena M. Irfani Hendri M. K. Naro, Antonius Maarif, Muhamad Rifqi Mahmudi, Aviv Martha Heriniazwi Dianthi Maryaningsih, Maryaningsih Maskur Maskur Mayaputri, Velmi Moh. Rizal, Moh. Muazza Muazza Muhammad Muhammad Ferdiansyah, Muhammad Muhammad Haris Effendi Hasibuan Muhammad Qomaruddin Ridwan Muhammad Sony Maulana Muhammad Syawaluddin, Muhammad Muhammad Zulfikar MUHAMMAD ZULFIKAR Muhsin Muhsin Mukhlash Abrar Mukhsinuddin, Mukhsinuddin Mulyani, Astriana Mulyani, Fransisca Cindy Murwani, Anis Endang Sri Nanang Wahyudin Narlena, Iis Naro, Antonius M. K. Nasa, Rikardus Neri Susanti Nisa, Indah Hafidhotun Noor Azizah Novita, Meta Novrianto, Ferri Nugraha, Ranu Agastya Nur Ahmad Ricky Rudianto Nurulsabila, Diniyah Octamadian, Salza Leza Octaviani, Vety OKTA MAHENDRA, OKTA Oktariani, Sri Onny Priskila Pardela, Peko Andri Partiwi, Marsa Hijro Pertiwi, Ligwina Dita Pranata, Hendra Pranata, Sony Pranciskus, Tupputua Pratama, Abel Abdi Putra Putra, Meriansyah Dwi Putri, Belynda Salsa Putri, Fyni Afrilyani Putri, Yuni Herlina Rachman, Nur Hadiyazid Rachmat Sahputra Rachmawati Rachmawati Rahardjo, Cahaya Jasmine Rahil Imainul Aprilian Rahma Dona Rezki, Muhammad Ridho, M.Rasit Rimbawan, Teguh Rinaldi, Mikral Rindiani, Rindiani Risdiansyah, Deni Risdiyanto , Bayu Risdiyanto, Bayu Rizal, A. Rodhiyah, Ma’rufatur Rofiki, Rofiki Rofiqi, Rofiqi Ronansyah, Muhamad Fajar Rulyanti Susi Wardhani Rusandi, Refky Yudishtira S, M Afdal Sabariah Sabariah Salsabila, Syafira Sangraini, Eka Hilda Saparman, Saparman Sapta Sari Saputra, Harius Eko Sari , Sapta Septa, Anggela Dwi Silman, Fardho Burenza Siregar, Muhammad Iqbal Harapan Muslim Siti Aliyah Siti Maghfiroh Sitorus, Kevin Salomo Sri Narti, Sri Suhendra, Marwan Sukamad, Sukamad Sukasih, Asih Sulistiyo, Urip Sunandar, Dadan Supatmi, Any Faridatus Supriaman Supriaman Surbakti, Feliks Prasepta Sejahtera Syaputra, Dery Syaputra, Erpan Tien, Asliana Ulfa Ulfa Utami, Merdiana Putri Vebtasvili Vebtasvili Vethy Octaviani Wahju, Marsellinus Bachtiar Wahyuni, Melisa Wahyutama Fitri Hidayat Wardana, Ovi Rizki Wenni Anggita, Wenni Wibawa Prasetya Wijiharjono, Nuryadi Wirawan, Nugroho Budi yani lestari Yudishtira Rusandi, Refky Yusuarsono, Yusuarsono Zulkarnain, Ariandi