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EFFECT OF MANAGEMENT INNOVATION, TRANSFORMATIONAL LEADERSHIP, AND KNOWLEDGE SHARING ON MARKET PERFORMANCE OF INDONESIAN CONSUMER GOODS COMPANY Purwanto, Agus; Purba, John Tampil; Bernarto, Innocentius; Sijabat, Rosdiana
Jurnal Aplikasi Manajemen Vol. 19 No. 2 (2021)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2021.019.02.18

Abstract

Transformational leadership greatly influences the management innovation and market performance of consumer good companies enterprises. According to the survey data about 244 employees of consumer goods companies, an empirical study was conducted on the relationship between transformational leadership, management innovation, knowledge sharing, market performance of consumer good companies enterprises, and analysis was made on the mediating effect of management innovation and knowledge sharing. The results showed that knowledge sharing has no significant effect on the market performance of consumer goods companies. Management innovation has not a significant effect on the market performance of consumer goods companies. Transformational leadership has no significant effect on the knowledge sharing of consumer goods companies. Transformational leadership has a significant effect on management innovation of consumer goods. Transformational leadership has no significant positive effect on the market performance of consumer goods companies.
ISLAMIC WORK ETHICS AND ENTREPRENEURIAL ORIENTATION TO MICRO BUSINESS' FINANCIAL PERFORMANCE IN MICRO BUSINESS OF MUSLIM FAMILY Hasbullah, Yudistira; Christiana, Ria Renny; Bernarto, Innocentius; Uno, Sandiaga Salahuddin
Jurnal Aplikasi Manajemen Vol. 20 No. 2 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.02.01

Abstract

This study focuses on the effect of Islamic Work Ethics (IWE) and Entrepreneurial Orientation (EO) on the Financial Performance (FP) of Muslim-family-owned-micro businesses in Indonesia. The sample was obtained from micro-enterprises registered with OK-OCE (social institutions that function as entrepreneurship centers in various districts). The purposive sampling method is used with the criteria of Muslim family-owned businesses and home industries that produce food and beverages, restaurants, and cafes. Using a SmartPLS software (PLS-SEM method), 246 micro-business data samples were processed and analyzed. The result shows that IWE has a significantly positive influence on EO; secondly, EO has a significantly positive influence on FP; while last, IWE has no significant impact on FP. However, the IWE indirectly positively affects financial performance through EO as the mediating variable. This empirical evidence contributes a novelty in Islamic Work Ethics and entrepreneurship literature, especially in Indonesia. For further research, there are several suggestions, such as using objective financial performance data; using other sectors or industries as the sample, such as the apparel industry; and including a moderating variable such as business regulation, etc.
THE RELATIONSHIP BETWEEN AUTONOMY, WORKLOAD, AND WORK-LIFE BALANCE TO JOB PERFORMANCE OF FEMALE LECTURERS AT PRIVATE UNIVERSITIES DURING PANDEMIC COVID -19 Meilani, Yohana F. Cahya Palupi; Bernarto, Innocentius; Nahar, Faiza Husnayeni
Jurnal Aplikasi Manajemen Vol. 20 No. 3 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.03.02

Abstract

The urgency of this research is to see the performance of female lecturers during the COVID-19 pandemic. This study aimed to analyze the relationship of each variable, namely autonomy, workload and work-life balance, to the job performance of female lecturers at private universities during pandemic covid-19. This type of research is quantitative research. The object of this research is female lecturers at private universities in Tangerang, Indonesia. The sampling used purposive sampling techniques. The analytical tool used is the multiple regression used program SPSS. The results show a positive relationship between autonomy and job performance. Then, the workload has a negative relationship with job performance. Also, work-life balance has a positive relationship with job performance. The managerial implication found in this study shows that this research can give input to private university managers to manage female lecturer performance during pandemic Covid-19. Future researchers are  expected to research lecturers at private and nonprivate Universities. The contribution of this research expected can give input to private university managers to manage female lecturer performance during pandemic Covid-19.
Pengaruh Kewajaran Harga dan Pengalaman Pelanggan Terhadap Kepuasan Pelanggan Serta Dampaknya Terhadap Loyalitas Pelanggan pada Apotek Setia Medika di Jakarta Barat Setia, Astutik; Bernarto, Innocentius
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 7 No. 4 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v7i4.1460

Abstract

This research is to examine the influence of pricing fairness and customer experience on customer satisfaction and its subsequent effect on customer loyalty at Setia Medika Pharmacy, West Jakarta. The sampling method used was purposive sampling within a non-probability framework, with a sample size of 200 respondents who were consumers of pharmacies. Data were gathered using a questionnaire aimed at assessing consumer opinions of pricing equity and shopping experience. The used data analysis technique is multiple regression analysis using the Smart-PLS 4 software to examine the interrelationship among variables. The findings indicated that pricing fairness significantly enhances consumer happiness and loyalty. Furthermore, customer experience positively influences customer satisfaction, which significantly affects customer loyalty. These data affirm that enhancing pricing equity and customer experience may lead to more happiness, therefore augmenting customer loyalty in pharmacies. This study offers significant insights for pharmacy management in developing successful marketing strategies to enhance client happiness and loyalty.
The Influence of Transformational Leadership, Academic Supervision, and Interpersonal Communication on the Performance of XYZ Elementary School Teachers at Bekasi Junita Junita; Innocentius Bernarto
Jurnal Indonesia Sosial Sains Vol. 6 No. 3 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i3.1655

Abstract

The success of a teacher's performance is inseparable from the active role of all components of the school environment that support educational success. Collaboration among school leaders, teachers, administrative staff, and parents is required. School leaders must also be proactive in assisting teachers with their problems. This study aimed to determine the positive influence of transformational leadership, academic supervision, and interpersonal communication on the performance of teachers at SD XYZ in Bekasi. The research was conducted at SD XYZ Bekasi starting in October 2024 with a sample of all teachers at SD XYZ Bekasi, totaling 47 teachers. The data obtained were analyzed using SmartPLS 3.0. This quantitative study employed a structural equation modeling (SEM) approach and IPMA. The results showed that transformational leadership had a positive impact on academic supervision, and interpersonal communication had a positive impact on academic supervision transformational leadership had a positive impact on teacher performance, academic supervision had a positive impact on teacher performance, interpersonal communication had a positive impact on teacher performance at SD XYZ Bekasi.
The Influence of Education Management, Transformational Leadership, and Teacher Performance Effectiveness on Student Learning Outcomes at SMAN 1 Dolok Pardamean Simalungun Regency Mario Asido Sipayung; Innocentius Bernarto
Jurnal Indonesia Sosial Sains Vol. 6 No. 3 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i3.1656

Abstract

This research examines the influence of education management, transformational leadership, and effective teacher performance on student learning achievement at SMAN 1 Dolok Pardamean, Simalungun Regency. Based on observations and interviews, it was found that effective education management, transformational leadership, and optimal teacher performance contribute to improving student learning outcomes. This research used a quantitative approach with the SEM-PLS method to analyze the relationship between variables. The research subjects were 41 SMAN 1 Dolok Pardamean teachers in the odd semester of the 2024/2025 school year. The results of the analysis show that education management, transformational leadership, and teacher performance positively affect student learning achievement. The path coefficients for each variable are 0.312, 0.342, and 0.373, with a p-value <0.05, indicating a significant effect. The model can explain 76.7% of the variance in student learning outcomes. The findings confirm the importance of effective education management implementation and transformational leadership in improving learning quality and student learning outcomes.
ANALISIS HUBUNGAN BEBAN KERJA, MOTIVASI KERJA DAN KETERAMPILAN SDM TERHADAP KUALITAS PELAYANAN DI RUMAH SAKIT Hamzah, Adilla Nur; Lauditta, Adelia Usi; Evander, Erick; Sidarta, Rio Nagata Putra; Bernarto, Innocentius
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 9 No. 1 (2025): APRIL 2025
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v9i1.38656

Abstract

Konsumen di negara berkembang semakin menyadari hak mereka atas pelayanan kesehatan yang berkualitas. Dalam sistem pelayanan rumah sakit, perawat merupakan kelompok tenaga kerja terbesar yang berperan penting dalam menentukan mutu layanan serta membantu dalam proses penyembuhan seorang pasien. Oleh karena itu, penting bagi manajemen rumah sakit untuk memahami faktor-faktor yang memengaruhi kualitas pelayanan dari sisi sumber daya manusia, khususnya perawat. Penelitian ini merupakan studi kuantitatif dengan pendekatan cross-sectional dan desain survei analitik. Data dikumpulkan melalui kuesioner terstruktur menggunakan skala Likert 5 poin dan dianalisis secara statistik untuk mengidentifikasi hubungan antar variabel serta menguji hipotesis yang menjadi acuan. Sebanyak 73 responden yang merupakan perawat di bangsal rawat inap dipilih melalui teknik total sampling. Hasil penelitian menunjukkan adanya hubungan positif dan signifikan antara beban kerja (p=0,001), motivasi kerja (p=0,000), dan keterampilan perawat (p=0,004) terhadap kualitas pelayanan rumah sakit. Uji multivariat menunjukkan bahwa motivasi kerja memiliki pengaruh paling besar terhadap kualitas pelayanan (p=0,001; OR=0,092; 95% CI: 0,024–0,356). Temuan ini memberikan kontribusi penting bagi pengelolaan rumah sakit, terutama dalam upaya meningkatkan kualitas layanan melalui pendekatan manajemen sumber daya manusia. Peningkatan motivasi kerja perawat disarankan menjadi fokus utama dalam strategi peningkatan mutu layanan, karena terbukti memberikan pengaruh signifikan terhadap persepsi dan pencapaian standar pelayanan kesehatan.
Analysis of The Relationship Between Work-Family Conflict, Workload, Work Environment, and Job Satisfaction On Turnover Intention Among Healthcare Workers At X Hospital In Central Sulawesi Maulida, Sausan; Bernarto, Innocentius
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.2931

Abstract

This research was conducted based on findings regarding the high turnover at X Hospital Central Sulawesi. The primary objective of this study is to examine the influence of work-family conflict, workload, work environment, and job satisfaction on turnover intention among healthcare workers at X Hospital Central Sulawesi. This is a quantitative study utilizing a questionnaire for data collection, with a sample size of 171 respondents. The data analysis technique used is PLS-SEM with the SmartPLS statistical application. The results of the study found that work-family conflict has a significant and positive effect on turnover intention, workload has a significant and positive effect on turnover intention, work environment does not have a significant effect on turnover intention, and job satisfaction has a significant and positive effect on turnover intention.  
The Relationship between Response Time, Service Quality, Price Fairness and Facilities on Patient Satisfaction in the Dental Clinic of Sitanala Tanggerang Hospital Zulkarnain, Prizka; Bernarto, Innocentius
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 1 (2024): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i1.3344

Abstract

This study aims to examine and analyze the relationship between response time, service quality, price fairness, and facilities on patient satisfaction at the dental polyclinic of RSUP Sitanala Tangerang. The convenience sampling technique was used to get 229 samples of outpatient dental polyclinic patients at RSUP Sitanala Tangerang were sampled. Data were collected through a Google Form questionnaire and analyzed using the PLS-SEM method with the embedded two-stage approach. The results of the study show that response time, service quality, price fairness, and facilities have a positive and significant effect on patient satisfaction at the dental polyclinic of RSUP Sitanala Tangerang. This study examines the relationship between response time, service quality, price fairness, and facilities on patient satisfaction in the dental clinic of RSUP Sitanala Tangerang, which has not been widely studied before in the specific context of dental clinics. The results of this study can be used as an evaluation to improve hospital services. Hospital management should review their pricing strategies, increase investment in infrastructure, ensure comfortable and clean facilities, ensure fast and efficient response times, and enhance service quality through continuous training to meet patient expectations. Future research should involve more clinics from various regions and consider additional variables that affect patient satisfaction.
Service Quality, Job Satisfaction, and Information Technology Renata, Apta; Bernarto, Innocentius
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.7378

Abstract

This study analyzes the influence of service quality, employee job satisfaction, and information technology adoption on the effectiveness of administrative management at XYZ Hospital in West Java. As a medium-sized public hospital, XYZ faces notable challenges in its digital transformation journey, particularly due to limited staff training and low adoption of IT-based systems. The study adopts a quantitative causal research design, involving a survey of administrative personnel selected purposively based on their roles and responsibilities. Data collection was conducted through a structured questionnaire designed to assess perceptions related to service quality, job satisfaction, and IT usage. The analysis employed the Partial Least Squares Structural Equation Modeling (PLS-SEM) method to evaluate the relationships among the variables. The results demonstrate that both service quality and employee job satisfaction significantly contribute to improving the effectiveness of administrative management. In contrast, the influence of information technology adoption appears relatively limited, primarily due to the lack of sufficient technical capacity and readiness among the workforce. These findings emphasize the importance of enhancing non-technical factors first, such as service culture and employee engagement, before fully integrating digital systems. The practical implications suggest that hospital administrators should focus on continuous quality improvement, invest in human resource development, and provide structured IT training tailored to staff needs. This study is especially relevant in the context of healthcare system reform in Indonesia, where efficient and responsive administrative management is essential to support high-quality patient care and ensure institutional resilience in the face of evolving health sector demands.
Co-Authors . Wylen Abelina Dini Fitria Adeline, Florencia Adityatama, Erick Kristianto Adventa Intan Pramesthi Agus Purwanto Agus Purwanto AGUS PURWANTO Agus Purwanto Akuba, Stefy Falentino Albert Diaz Pratama Albert Surya Wanasida Ali Djamhuri Alya Nadira Andi Sulistiyadi Andini, Tania Meilinda Rizky Andrea Nadifa Angel Mardenia Giovanni Angelina, Sylvia Anggi Pertiwi Br Tarigan Anggraeni, Agita Tria Anis Annisa Itsnaini Ansori, Oxy Asfuridah Anton Wachidin Widjaja Antonio, Ferdi Ariana, I Made Agus Aristo, Benny Asbari, Masduki Assyifa Nur Amanda Putri Atmaja, Ivan Surya Bambang, Robertus Maria Barnavio, Allisa Laurina Berlianto, Margaretha Pink Bobby Agustinus Parengkuan Boy Eduard Richard Wajong Br Tarigan, Anggi Pertiwi Candra, David Carla Clarissa Chin, Vicky Christiana, Ria Renny Christine L. Sommers Claudia, Maria Cynthia Fransiska Dadang Irawan Daniel Ong Kim Kui Danty Adistya Artamevia Puteri Adji Darrell Fernando David Candra Della Notonagoro Diajeng Herika Hermanu Dian Purnamasari Djakasaputra, Arifin Donna Imelda Edmont Hododjojo Edmont Hododjojo, Edmont Ellen Ellen Ellyamurti, Devanti Octavia Emmanuelle Jocelyn Handoyo Erika Ambarita Errica Herjany Erwin Santosa Evander, Erick Evo S Hariandja Evy Yanthy Ezra Aileen Faiza Husnayeni Nahar Fania Mutiara Savitri Faridah Jane Quinta Febby Meilisa Fenia Tandy Firdaus Putra Firdaus Razie Sugondo Frankly Oktavian Palendeng Fransiska, Cynthia Freddy Ong Gandadinata Thamrin Gilang Affanda Sovianto Putra Giovanni, Angel Mardenia Go Brian R. Gosal Goeltom, Vasco Adato H. Gosal, Go Brian R. Grace Solely Houghty Graciella Jeanne Aretha Kurniawati Gregorius Edwin Yonathan Gregorius Edwin Yonathan Griselda Ananda Gusti Ayu Kade Devina Muryantisa Hamdoyo, Audrey Hamzah, Adilla Nur Hananto, Felicia Hananto, Pandu Tri Hasbullah, Yudistira Hendelyyn, Alvin Hendra Achmadi, Hendra Hendyansyah Putra Hermanu, Diajeng Herika Hermas Kornelius Hermawati, Oki Hermawati, Vina Hong Fu Sheng Hubner, Ira B. Hutabarat, Zoel hutagalung, leo Hutapea, Ruth N. Hyun, Choi Chi I Made Agus Ariana Ian N. Suryawan, Ronnie R. Masman, Ian Nurpatria Suryawan Ian Nurpatria Suryawan Imelda, Donna Intania Winalda Irianti, Antania Hanjani Irianti, Rahel Iskandar, Ivana Ivonne Kristi Jahja, Felicia Jane Maria Fransiska Tahulending Jang, Johan Jeremy Iron Wiratama Johan Jang Jonathan, Andrew Jong, Martinus Thjia Tjen Juanna Judith Huliselan Juliana Juliana, Juliana Junita Junita Junita Junita Kayla Putri Legawa Khairana, Fadhila Rachma Kristiano Kristiano Kristiano, Kristiano Kurniawaty, Deasy Erika Kusumadi, Lourdes Joanna Kusumaningsih, Sekundina Williana Laksmi M Wijayanti Lamhot Henry Pasaribu Lamhot Henry Pasaribu Lauditta, Adelia Usi Leo Hutagalung Levi Jose Antonio Horacio Da Costa Serrano Limanto, Sherly Liowina Adlin Hokky Liowina Adlin Hokky Lisdiono, Purwatiningsih M.M, Patricia Maisie Adeline Tanaya Manurung, Rahel Novianti Margaretha P. Berlianto Maria, Hesti Mario Asido Sipayung Marlyn Suciningtias Martinus Hanandito Nugroho Pratomo Linggo Masduki Asbari Masduki Asbari Maulida, Sausan Megan Caroline Santoso Sie Meilani, Yohana F Cahaya Palupi Meilani, Yohana F. C. Palupi Meilina Meilina Meilina, Meilina Meilisa, Febby Meranga, Isana S.C Merry Merry Mohamad Ramdan Moses Lorensius Parlinggoman Hutabarat Muhammad Agung Hidayatullah Mumtaza, Dara Daula Nafatilana, Dinda Nagan, Natalia Natalia Sukarnadi Natalia, Velliana Natasha Waya Nicholas Wilson Nur Ghaliyah Sandra Putri Nur lelasari Nurindah, Nonalisa Oktisari, Puni Orlando Gaberamos Ory Laras Fitkarani Palendeng, Frankly Oktavian Paramitha Utami Patria, Danet Phinari, Handelia Poltak Sinaga, Poltak Pramesthi, Adventa Intan Prameswari, Mirza Pramono, Rudy Prasetianto, Aditia Purba, John Tampil Purnomo, Indra Puspita Faustina Puteri, Divya Meidina Putra, Firdaus Putra, Gilang Affanda Sovianto Putri Vika Noerindah Putri, Cindy Caludia Pandoyo Putri, Indah Wira Putu Ratih Wijayanthi Quinta, Faridah Jane Radnan, Yokie Rahel Irianti Raissa Liem Ramdan, Mohamad Ramli, Wynona Rappoport, Alexander Rara Wilis Setiawati Renata, Apta Respati Wuryo Putro Revel Gabriel Revel Sangkay, Revel Richo Ryanto Raharjo Rifa, Alissa Rijanto Purbojo Rinto Rain Barry Rista Nurfajrianti Riyanti Riyanti Rocky Nagoya Ronnie Resdianto Masman Ronnie Resdianto Masman Ronnie Resdianto Masman Ronnie Resdianto Masman Rosdiana Sijabat S. Angkasa, Chensie Safitri, Ahda Salendra, Tania Sandra Maleachi Santoso, Anita Sevira Santoso, Priyono Budi Saputra, Riski Novian Indra Sarah Mareta Devira Satria, Briesha Aurevella Putri Seftian Surya, Welong Sekundina Williana Kusumaningsih Setia, Astutik Shafa, Adillah Najla Sidarta, Rio Nagata Putra Sihite, Otto Berman Sinaga, Avelin Triani Veronica Sipayung, Mario Asido Stefany Lutan Stephanie Olivia Stevani Suciningtias, Marlyn Sudibjo, Niko Suharto, Bernadus Freddy Sulistiyadi, Andi Sulistyanto, Hari Sunaryo Oentara Sutanto, Sandy Suwarno Suwarno Syifa Naira Yudianto Tanaya, Maisie Adeline Tandy, Fenia Tania Salendra Tania, Abigail Tansya Purnaningrum Taufik Supriyana Trisaputra Teresa Avilla Kasigit Tewu, M.L. Denny Themmy Noval Tjoa, Catrin Tresia Anggraini Trifiana Tiodora Uno, Sandiaga Salahuddin Valerie Aurora Gunawan Varera, Oriza Velliana Natalia Vena Angelica Venny, Venny Vicko Pratama Victreza, Dellaura Mercia Vidya Paramita Viera Dzakiyyah Muthohharoh Virsa Sari Widuri Wahyu Wulandari Wajong, Boy Eduard Richard Welong Seftian Surya Widiartanto, Sendy Aria Widuri, Virsa Sari Wijayanthi, Putu Ratih Wijayanti, Laksmi Mayesti Williana kusumaningsih Winanti Winanti WINANTI, WINANTI Wismantari, Trusti Wuisan, Dewi Wylen, . Yanner, Yanner yanthy, Evy Yaputri, Prisca Yash Raja Morangkey Yohana Cahya Palupi Yohana F. Cahya Palupi Meilani Yonathan Delvonvio Kent Yosha Santoso Putra Yuda Kusuma, Afif Yukichika Kawata Yulan Yulan Yuliana Yuliana Yulin, Martha Yustisia Kristiana Zhohara, Verena Tsania Zulkarnain, Prizka