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All Journal ESENSI: JURNAL BISNIS DAN MANAJEMEN Jurnal Nalar Pendidikan Jurnal Pariwisata Pesona JURNAL ADMINISTRASI BISNIS JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal DeReMa (Development Research of Management) Jurnal Manajemen International Multidiciplinary Conference on Social Sciences (IMCoSS) Jurnal Manajemen Kesehatan Indonesia International Journal of Artificial Intelligence Research Computatio : Journal of Computer Science and Information Systems Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Jurnal Manajemen Indonesia Belitung Nursing Journal Syntax Literate: Jurnal Ilmiah Indonesia JURNAL MANAJEMEN Journal of Economic, Bussines and Accounting (COSTING) Jurnal Inovasi Bisnis (Inovbiz) Management and Economics Journal (MEC-J) Pendas : Jurnah Ilmiah Pendidikan Dasar JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Indonesian Journal of Obstetrics and Gynecology (Majalah Obstetri dan Ginekologi Indonesia) Jurnal Sinergitas PkM & CSR J-MAS (Jurnal Manajemen dan Sains) At-Tadbir : jurnal ilmiah manajemen Jurnal Riset Inspirasi Manajemen dan Kewirausahaan Jurnal Entrepreneur dan Entrepreneurship (JEE) Veritas : Jurnal Teologi dan Pelayanan JOURNAL OF BUSINESS STUDIES Jurnal Muara Ilmu Ekonomi dan Bisnis MANAJEMEN DEWANTARA JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP Dinasti International Journal of Management Science International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Edunomika (JIE) PREPOTIF : Jurnal Kesehatan Masyarakat Journal of Research in Business, Economics, and Education Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) JURNAL PENELITIAN PERAWAT PROFESIONAL Jurnal Manajemen Jurnal Ilmiah Manajemen Kesatuan Enrichment : Journal of Management Didaktik : Jurnal Ilmiah PGSD STKIP Subang Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences JURNAL HOSPITALITI DAN PARIWISATA International Journal of Marketing and Human Resource Research Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran Journal La Sociale AICS Kontigensi: Jurnal Ilmiah Manajemen Jurnal Ekonomi International Journal of Science and Society (IJSOC) ProBisnis : Jurnal Manajemen COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesian Marketing Journal BISMA (Bisnis dan Manajemen) Jurnal Sehat Indonesia (JUSINDO) Business and Entrepreneurial Review Media Bina Ilmiah Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Indonesia Sosial Teknologi Jurnal Indonesia Sosial Sains Jurnal Pendidikan Indonesia (Japendi) Journal of Business, Social and Technology Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development Economos : Jurnal Ekonomi dan Bisnis Jurnal Administrasi Bisnis IIJSE Proceeding of International Conference on Entrepreneurship (IConEnt) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal Holistik Jurnal Kesehatan KOPEMAS Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Edumaspul: Jurnal Pendidikan
Innocentius Bernarto, Innocentius
Business School, Fakultas Ekonomi Dan Bisnis, Universitas Pelita Harapan, Tangerang
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Examining The Effect Of Managerial Competency, Change Management Practices And Communication Skills On Customer Satisfaction at Blimbing Manis Listrik Unedo Hence Markus; Stefan Kwentino; Syahrilla Sintha; Ramadhina Diffa Walia Saputri; Innocentius Bernarto
International Journal of Marketing & Human Resource Research Vol. 7 No. 2 (2026): International Journal of Marketing & Human Resourches Research
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v7i2.3237

Abstract

This study aims to examine the influence of managerial competency, change management practices, and communication skills on customer satisfaction at Blimbing Manis Listrik. This study used a quantitative, survey-based approach, involving 219 respondents as the research sample. Data were collected using a structured questionnaire and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to simultaneously and comprehensively test the causal relationships among variables. The analysis indicates that communication skills have the greatest influence on customer satisfaction, followed by managerial competency, which also contributes positively and significantly. Meanwhile, change management practices exert a smaller but still significant influence on customer perceptions of the company's services. These findings indicate that management's ability to communicate effectively, clearly, and responsively plays a key role in building trust and increasing customer satisfaction levels. In practice, this study provides strategic implications for Blimbing Manis Listrik management to focus on developing communication and managerial competencies to improve service quality and organizational competitiveness
The Influence of Service Failure, Service Recovery, and Customer Forgiveness on Customer Loyalty Griselda Ananda; Innocentius Bernarto
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4682

Abstract

Dental clinic services are vulnerable to service failures that can reduce patient trust and loyalty. This study analyzes the effect of service failure, service recovery, and customer forgiveness on revisit intention at dental clinics. The study used a quantitative approach with a survey method of 235 respondents who had used dental clinic services. Data analysis was conducted using Partial Least Square–Structural Equation Modeling (PLS-SEM) through SmartPLS to test the measurement and structural models, including direct and indirect effects. The results show that service failure has a negative and significant effect on service recovery, customer forgiveness, and revisit intention. Conversely, service recovery and customer forgiveness have a positive and significant effect on revisit intention. Mediation analysis shows that service recovery and customer forgiveness significantly mediate the relationship between service failure and revisit intention. The research model has good predictive ability based on the R-square, Q-square, and model fit index values. These findings emphasize the importance of minimizing service failures and strengthening patient recovery and relationship management strategies to increase loyalty and revisit intentions at dental clinics.
The Effect of Trust, Perceived Ease of Use, and Perceived Risk in Shaping Patients’ Reuse Intention of Digital Hospital Services Nadya Savira Amalia Rizky; Innocentius Bernarto
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4683

Abstract

This study aims to analyze factors influencing patient trust and reuse intention of digital healthcare services, focusing on perceived ease of use, perceived value, and perceived risk. The study used a quantitative approach with a cross-sectional design. Data were collected from 300 respondents and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), complemented by Importance–Performance Map Analysis (IPMA). The test results showed that perceived ease of use had no significant effect on trust or reuse intention, indicating that system ease of use alone was not sufficient to encourage continued use. Perceived value proved to have a strong and significant effect on trust, but did not directly influence reuse intention, indicating its role as an indirect factor through trust. Conversely, perceived risk was the most dominant predictor because it had a positive and significant effect on trust and reuse intention. IPMA analysis revealed that perceived risk had the highest level of importance on reuse intention, although its performance level was still considered moderate. This finding confirms that perceived risks related to security, privacy, and system reliability are crucial factors in building trust and encouraging the reuse of digital healthcare services.
Paradox at Work: Unraveling Stress and Turnover in Healthcare: Evidence in Indonesian Hospitals Albert Diaz Pratama; Innocentius Bernarto
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4782

Abstract

This study aims to analyze the influence of leadership, job demands, and job resources on work stress and turnover intention of hospital staff, with work stress as a mediating variable. The study was conducted on medical and non-medical staff at three hospitals in Indonesia using a quantitative approach. A sample of 200 respondents was selected through purposive sampling with the criteria of a minimum of six months of service and direct involvement in hospital operations. Data were collected through a structured questionnaire and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results showed that leadership, job demands, and job resources significantly influenced work stress. Leadership and job demands also positively influenced turnover intention. In addition, work stress was shown to mediate the influence of leadership, job demands, and job resources on turnover intention. This study concluded that effective leadership management, job demand management, and job resource optimization play a significant role in reducing work stress and turnover intention of hospital staff. These findings provide practical implications for hospital management in improving workforce well-being and retention.
The Influence of Leadership, Communication, and Staff Attitude on Hospital Operational Efficiency in East Jakarta Briesha Aurevella Putri Satria; Innocentius Bernarto
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4783

Abstract

Hospital competition in Indonesia is increasing, requiring every institution to maintain sustainability through increased operational efficiency. Operational efficiency plays a crucial role in service quality, resource utilization, and hospital financial stability. This study aims to analyze the influence of leadership and communication on operational efficiency with staff attitudes as a mediating variable at ABC Hospital, East Jakarta. This study used a causal quantitative approach with Partial Least Squares-Structural Equation Modeling (PLS-SEM) analysis. The sample consisted of 204 healthcare workers at ABC Hospital. Data was collected using a 7-point Likert-scale questionnaire that had been tested for validity and reliability. The analysis included evaluation of the outer model, inner model, hypothesis testing, and Importance-Performance Map Analysis (IPMA). Leadership and communication significantly influenced staff attitudes. Staff attitudes significantly influenced operational efficiency and partially mediated the influence of leadership on operational efficiency. In addition, leadership also had a direct and significant influence on hospital operational efficiency. Therefore, improving leadership quality and strengthening staff professional attitudes are key strategies in sustainably improving the operational efficiency of ABC Hospital.
Prediksi Work–Life Balance, Beban Kerja, dan Burnout terhadap Kepuasan Kerja pada Dokter Internship di Bali Vanessa Nicole Agussalim; Varrel Geary Effendy; Rogerio Andrez Kosasih; Ratri Prasetya Ningrum; Innocentius Bernarto
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 6 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i6.9784

Abstract

Pendahuluan: Kepuasan kerja dokter internship merupakan aspek penting dalam menjaga kinerja dan kualitas pelayanan kesehatan. Faktor psikososial seperti work–life balance (WLB), beban kerja, serta burnout diduga berperan penting dalam memengaruhi tingkat kepuasan kerja. Penelitian ini bertujuan untuk menganalisis pengaruh WLB, beban kerja, dan burnout terhadap kepuasan kerja dokter internship di Bali. Metode: Penelitian ini menggunakan desain cross-sectional yang dilakukan pada Agustus–November 2025. Populasi meliputi seluruh dokter internship yang bertugas pada fasilitas jejaring di Provinsi Bali dengan sampel yang diperoleh melalui teknik total sampling. Data dikumpulkan secara daring menggunakan kuesioner Work–Life Balance Scale, Maslach Burnout Inventory (MBI), Quantitative Workload Inventory (QWI), dan Minnesota Satisfaction Questionnaire (MSQ). Analisis data mencakup uji korelasi dan regresi linear berganda dengan nilai signifikansi p<0,05. Hasil: Sebanyak 184 responden dilibatkan dalam penelitian ini. Rata-rata usia responden adalah 24,27±0,575 tahun, dengan mayoritas perempuan (63,6%) dan sedang berada di wahana rumah sakit swasta (92,4%). WLB menunjukkan korelasi positif sangat kuat terhadap kepuasan kerja (r=0,838; p<0,001), sementara beban kerja (r=–0,765), burnout (r=–0,828), depersonalization (r=–0,796), dan personal achievement (r=–0,737) berkorelasi negatif signifikan (p<0,001). Analisis multivariat menunjukkan bahwa WLB, burnout, dan depersonalization merupakan prediktor yang signifikan terhadap kepuasan kerja. Kesimpulan: Work–life balance meningkatkan kepuasan kerja, sedangkan burnout dan depersonalization sebaliknya, sehingga upaya memperbaiki keseimbangan antara pekerjaan dan kehidupan individu dan mencegah burnout penting untuk mendukung kesejahteraan dan mutu layanan oleh dokter internship.
HOSPITAL BRANDING STRATEGY AND ITS IMPACT ON PATIENT TRUST AND SATISFACTION: A QUANTITATIVE ANALYSIS Bima Subiakto Rahmani; Syifa Ratnaya Safina; Innocentius Bernarto
MANAJEMEN DEWANTARA Vol 9 No 3 (2025): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i1.21224

Abstract

Aims: This study aims to analyze the influence of Hospital Branding Strategy on Patient Trust and Satisfaction in the context of modern healthcare. In the increasingly competitive hospital industry, branding strategy is a strategic instrument for creating a positive image, increasing patient trust, and strengthening the emotional experience during the service process. Method: This research use quantitative method. Result: The analysis shows that Hospital Branding Strategy has a positive and significant effect on Patient Trust and Satisfaction. These findings demonstrate that a strong hospital image and reputation through effective communication, professionalism of medical personnel, and consistent service quality can simultaneously foster patient trust and satisfaction. A well-managed branding strategy also serves as a guarantee of quality and credibility, strengthening long-term relationships between patients and healthcare institutions. Overall, the results of this study confirm that strengthening hospital branding is not merely a marketing effort, but rather a reputation strategy that plays a crucial role in building patient trust and satisfaction. Hospitals that consistently manage their brands and prioritize patient needs will have a competitive advantage and sustained patient loyalty
The Influence of Service Quality, Hospital Reputation, and Promotion Strategies on Patient Loyalty Andi Aulya Puji Tenriangka; Andi Thalia Resky Aulia; Febi Melindah MR; Innocentius Bernarto
Economos : Jurnal Ekonomi dan Bisnis Vol. 8 No. 3 (2025): ECONOMOS : Jurnal Ekonomi dan Bisnis
Publisher : Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Parepare

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31850/economos.v8i3.4096

Abstract

This study explores the influence of service quality, hospital reputation, and promotion strategies on patient loyalty in private hospitals in Bone. This topic was chosen because patient loyalty is a key factor in the sustainability of health institutions. Qualitative studies explore patient experiences and management perspectives related to the relationship between these factors are still limited. This study used a descriptive qualitative approach with semi-structured interviews with patients, marketing managers, and medical personnel; service observation; as well as analysis of promotional documents. Thematic analysis of transcripts and observational data revealed three main themes: the dimensions of service quality (reliability, communication, responsiveness) that affect satisfaction; a reputation role built through professional credibility and patient testimonials; and the effectiveness of promotional strategies as determined by the consistency of the message and the credibility of the source. The findings show that the quality of service and reputation are the main determinants of patient return intentions and recommendations, while promotion serves to increase awareness but needs to be supported by service quality to maintain loyalty. These results confirm the importance of integrating service quality improvement, reputation management, and ethical promotional practices to increase patient loyalty and hospital sustainability.
The Role of Patient Satisfaction as Mediators on the Influence of People, Waiting Time, and Price Fairness on Revisit Intention in A Clinic, Bekasi Briesha Aurevella Putri Satria; Innocentius Bernarto; Syifa Naira Yudianto; Emmanuelle Jocelyn Handoyo; Alya Nadira
ProBisnis : Jurnal Manajemen Vol. 16 No. 06 (2025): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the influence of healthcare professionals (people), waiting time, and price fairness on patient satisfaction and revisit intention at Beauty Clinic A in Bekasi. Using a quantitative, cross-sectional survey approach, data were collected from 141 patients and analyzed using Structural Equation Modeling (SEM) with SmartPLS. The results show that all three variables people, waiting time, and price fairness positively and significantly affect patient satisfaction. Furthermore, patient satisfaction strongly predicts revisit intention, functioning as an effective mediating variable between service quality factors and behavioral outcomes. The model demonstrates strong explanatory power, with 91.4% of the variance in patient satisfaction and 85.2% in revisit intention explained by the tested variables. IPMA results indicate that people, price fairness, and patient satisfaction fall into the high-importance but low-performance quadrant, suggesting the need for managerial prioritization. Overall, the study highlights that professional competence, efficient waiting times, and fair pricing are essential to enhancing satisfaction and encouraging patient loyalty in aesthetic healthcare settings.
PENGARUH BRAND AWARENESS, BRAND AMBASSADOR DAN BRAND IMAGE TERHADAP BRAND LOYALTY MELALUI BRAND TRUST SEBAGAI MEDIASI PADA AKUN INDOMUSIKGRAM Aryanto Adhitya Ananta; Innocentius Bernarto
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/xz0m3z70

Abstract

Pergeseran perilaku konsumen dari media tradisional dan media cetak ke media digital menjadikan banyak perusahaan fokus pada media digital seperti sosial media. Hal tersebut juga menjadikan media digital sebagai tempat yang cukup kompetitif. Penelitian ini menguji pengaruh dari brand awareness, brand ambassador dan brand image terhadap brand loyalty melalui brand trust sebagai mediasi pada salah satu akun sosial media yaitu indomusikgram. Penelitian ini dilakukan pada secara kuantiatif 213 follower dengan pengambilan sampel menggunakan pendekatan convenience sampling. Teknik analisa yang digunakan adalah dengan SEM. Hasil analisa menunjukkan bahwa brand ambassador dan brand image berpengaruh signifikan positif terhadap brand loyalty melalui brand trust. Sedangkan brand awareness tidak dapat mempengaruhi brand trust dan brand loyalty.
Co-Authors . Wylen Abelina Dini Fitria Adeline, Florencia Aditia Prasetianto Adventa Intan Pramesthi Afif Yuda Kusuma Agus Purwanto AGUS PURWANTO Agus Purwanto Agus Purwanto Agussalim, Vanessa Nicole Akuba, Stefy Falentino Albert Diaz Pratama Albert Diaz Pratama Albert Surya Wanasida Ali Djamhuri Alita Adiwarna Allisa Laurina Barnavio Alya Nadira Andi Aulya Puji Tenriangka Andi Sulistiyadi Andi Thalia Resky Aulia Andini, Tania Meilinda Rizky Andrea Nadifa Andrea Nadifa Angel Mardenia Giovanni Angelina, Sylvia Anggi Pertiwi Br Tarigan Anggraeni, Agita Tria Anis Annisa Itsnaini Ansori, Oxy Asfuridah Anton Wachidin Widjaja Antonio, Ferdi Ariana, I Made Agus Aristo, Benny Aryanto Adhitya Ananta Asbari, Masduki Assyifa Nur Amanda Putri Atmaja, Ivan Surya Bambang, Robertus Maria Barnavio, Allisa Laurina Berlianto, Margaretha Pink Bima Subiakto Rahmani Bobby Agustinus Parengkuan Boy Eduard Richard Wajong Br Tarigan, Anggi Pertiwi Briesha Aurevella Putri Satria Candra, David Carla Clarissa Chensie S. Angkasa Chin, Vicky Christiana, Ria Renny Christine L. Sommers Claudia, Maria Cynthia Fransiska Dadang Irawan Danet A. Patria Daniel Ong Kim Kui Danty Adistya Artamevia Puteri Adji Darrell Fernando David Candra Deasy Erika Kurniawaty Della Notonagoro Dewi Yuliana Fithri Diajeng Herika Hermanu Dian Purnamasari Djakasaputra, Arifin Donna Imelda Edmont Hododjojo Edmont Hododjojo, Edmont Effendy, Varrel Geary Ellen Ellen Ellyamurti, Devanti Octavia Emmanuelle Jocelyn Handoyo Erick Kristianto Adityatama Erika Ambarita Errica Herjany Erwin Santosa Evander, Erick Evo S Hariandja Evy Yanthy Ezra Aileen Faiza Husnayeni Nahar Fania Mutiara Savitri Faridah Jane Quinta Febby Meilisa Febi Melindah MR Felicia Hananto Fenia Tandy Firdaus Putra Firdaus Razie Sugondo Frankly Oktavian Palendeng Fransiska, Cynthia Freddy Ong Gandadinata Thamrin Gilang Affanda Sovianto Putra Go Brian R. Gosal Goeltom, Vasco Adato H. Gosal, Go Brian R. Grace Solely Houghty Graciella Jeanne Aretha Kurniawati Gregorius Edwin Yonathan Gregorius Edwin Yonathan Griselda Ananda Griselda Ananda Griselda Ananda Gusti Ayu Kade Devina Muryantisa Hamdoyo, Audrey Hamzah, Adilla Nur Hananto, Pandu Tri Hans Eldith Monintja Hasbullah, Yudistira Hendelyyn, Alvin Hendra Achmadi Hendra Achmadi, Hendra Hendyansyah Putra Hermanu, Diajeng Herika Hermas Kornelius Hermawati, Oki Hermawati, Vina Hong Fu Sheng Hubner, Ira B. Hutabarat, Zoel hutagalung, leo Hutapea, Ruth N. Hyun, Choi Chi I Made Agus Ariana Ian N. Suryawan, Ronnie R. Masman, Ian Nurpatria Suryawan Ian Nurpatria Suryawan Imelda, Donna Intania Winalda Irianti, Antania Hanjani Irianti, Rahel Iskandar, Ivana Ivonne Kristi Izzra Fahmi Agoes Jahja, Felicia Jane Maria Fransiska Tahulending Jang, Johan Jeremy Iron Wiratama Johan Jang Jonathan, Andrew Jong, Martinus Thjia Tjen Juanna Judith Huliselan Juliana Juliana, Juliana Junita Junita Junita Junita Kayla Putri Legawa Khairana, Fadhila Rachma Komang Galih Laksmi Dewi Kosasih, Rogerio Andrez Kristiano Kristiano Kristiano, Kristiano Kurniawaty, Deasy Erika Kusumadi, Lourdes Joanna Kusumaningsih, Sekundina Williana Laksmi M Wijayanti Lamhot Henry Pasaribu Lamhot Henry Pasaribu Lauditta, Adelia Usi Leo Hutagalung Levi Jose Antonio Horacio Da Costa Serrano Liem, Raissa Limanto, Sherly Liowina Adlin Hokky Liowina Adlin Hokky Lisdiono, Purwatiningsih Lourdes Joanna Kusumadi M.M, Patricia Maisie Adeline Tanaya Manurung, Rahel Novianti Margaretha P. Berlianto Maria, Hesti Mario Asido Sipayung Marlyn Suciningtias Martinus Hanandito Nugroho Pratomo Linggo Masduki Asbari Masduki Asbari Maulida, Sausan Megan Caroline Santoso Sie Meilani, Yohana F Cahaya Palupi Meilani, Yohana F. C. Palupi Meilina Meilina Meilina, Meilina Meilisa, Febby Meranga, Isana S.C Merry Merry Mohamad Farhan Indrajianto Mohamad Ramdan Moses Lorensius Parlinggoman Hutabarat Muhammad Agung Hidayatullah Muliyanto, Evelyn Christina Mumtaza, Dara Daula Nadya Savira Amalia Rizky Nafatilana, Dinda Nagan, Natalia Nasyidatul Ulya Natalia Sukarnadi Natalia, Velliana Natasha Waya Nicholas Wilson Ningrum, Ratri Prasetya Nur Ghaliyah Sandra Putri Nur lelasari Nurindah, Nonalisa Oktisari, Puni Oriza Varera Orlando Gaberamos Ory Laras Fitkarani Palendeng, Frankly Oktavian Paramitha Utami Patria, Danet Pauline H.P. Tan Phinari, Handelia Poltak Sinaga, Poltak Posma Debora Siringo Ringo Pramesthi, Adventa Intan Prameswari, Mirza Pramono, Rudy Prizka Zulkarnain Purba, John Tampil Purnomo, Indra Puspita Faustina Puteri, Divya Meidina Putra, Firdaus Putra, Gilang Affanda Sovianto Putri Vika Noerindah Putri, Cindy Caludia Pandoyo Putri, Indah Wira Putu Ratih Wijayanthi Quinta, Faridah Jane Radnan, Yokie Rahel Irianti Ramadhina Diffa Walia Saputri Ramdan, Mohamad Ramli, Wynona Rappoport, Alexander Rara Wilis Setiawati Ratri Prasetya Ningrum Renata, Apta Respati Wuryo Putro Revel Gabriel Revel Sangkay, Revel Richo Ryanto Raharjo Rifa, Alissa Rijanto Purbojo Rinto Rain Barry Rista Nurfajrianti Riyanti Riyanti Rocky Nagoya Rogerio Andrez Kosasih Ronnie Resdianto Masman Ronnie Resdianto Masman Ronnie Resdianto Masman Ronnie Resdianto Masman Rosdiana Sijabat Ruri Rizki Anriani Safitri, Ahda Salendra, Tania Sandra Maleachi Santoso, Anita Sevira Santoso, Priyono Budi Saputra, Riski Novian Indra Sarah Mareta Devira Sausan Maulida Sekundina Williana Kusumaningsih Sella Clarista Setia, Astutik Shafa, Adillah Najla Sidarta, Rio Nagata Putra Sihite, Otto Berman Sinaga, Avelin Triani Veronica Sipayung, Mario Asido Stefan Kwentino Stefany Lutan Stephanie Olivia Stevani Suciningtias, Marlyn Sudibjo, Niko Suharto, Bernadus Freddy Sulistiyadi, Andi Sulistyanto, Hari Sunaryo Oentara Sutanto, Sandy Suwarno Suwarno Syahrilla Sintha Syifa Naira Yudianto Syifa Ratnaya Safina Tanaya, Maisie Adeline Tandy, Fenia Tania Salendra Tania, Abigail Tansya Purnaningrum Tansya Purnaningrum Taufik Supriyana Trisaputra Teresa Avilla Kasigit Tewu, M.L. Denny Themmy Noval Tjoa, Catrin Tresia Anggraini Trifiana Tiodora Unedo Hence Markus Uno, Sandiaga Salahuddin Valerie Aurora Gunawan Vanessa Nicole Agussalim Varrel Geary Effendy Velliana Natalia Vena Angelica Venny Venny Vicko Pratama Victreza, Dellaura Mercia Vidya Paramita Viera Dzakiyyah Muthohharoh Virsa Sari Widuri Wahyu Wulandari Wajong, Boy Eduard Richard Welong Seftian Surya Widiartanto, Sendy Aria Widuri, Virsa Sari Wijayanthi, Putu Ratih Wijayanti, Laksmi Mayesti Williana kusumaningsih Winanti Winanti WINANTI, WINANTI Wismantari, Trusti Wuisan, Dewi Wylen, . Yanner, Yanner yanthy, Evy Yaputri, Prisca Yash Raja Morangkey Yohana Cahya Palupi Yohana F. Cahya Palupi Meilani Yonathan Delvonvio Kent Yosha Santoso Putra Yukichika Kawata Yulan Yulan Yules Gustaf Messa Yuliana Yuliana Yulin, Martha Yustisia Kristiana Zhohara, Verena Tsania Zulkarnain, Prizka