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Innocentius Bernarto, Innocentius
Business School, Fakultas Ekonomi Dan Bisnis, Universitas Pelita Harapan, Tangerang
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PENGARUH BEBAN KERJA DAN BUDAYA LAYANAN PADA KOMITMEN BERKARIER SERTA DAMPAKNYA PADA KINERJA KARYAWAN LINI DEPAN HOTEL BERBINTANG LIMA Goeltom, Vasco Adato H.; Sijabat, Rosdiana; Meilani, Yohana F. C. Palupi; Bernarto, Innocentius
Media Bina Ilmiah Vol. 19 No. 3: Oktober 2024
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Human resources (HR) are very important for operational success because they are responsible for carrying out company activities. Human resource management (HRM) specifically focuses on acquiring the right talent tailored to the company's specific needs. The segmented service industry is currently the main driver of economic growth, and workers play an important role as its main supporters. This research uses quantitative research methods. The source of research data is through distributing questionnaires. The research population is front-line employees of five-star hotels. The number of samples used was 120 respondents. This research uses SEM Partial Least Square (PLS) analysis to analyze variable relationships. The results of the analysis show that service culture and career commitment have a effect on employee performance, except that the influence of workload on career commitment and employee performance are not significant. This highlights the importance of service culture and career commitment in improving performance in the hospitality industry. Overall, this research shows that career commitment and service culture play an important role in improving employee performance. Meanwhile, workload must be managed carefully to ensure that it supports career commitments and employee performance without burdening employees to the point of reducing their performance. Therefore, companies are advised to continue to strengthen their service culture and support employee career commitment to achieve optimal performance.
Pengaruh Website Design Quality dan E-Service Quality Terhadap Repurchase Intention Sociolla E-Trust Sebagai Variabel Mediasi Wuisan, Dewi S.S; Candra, David; Tanaya, Maisie Adeline; Natalia, Velliana; Bernarto, Innocentius
Computatio : Journal of Computer Science and Information Systems Vol. 4 No. 1 (2020): COMPUTATIO : JOURNAL OF COMPUTER SCIENCE AND INFORMATION SYSTEMS
Publisher : Faculty of Information Technology, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/computatio.v4i1.7748

Abstract

This study aims to examine the positive influence of website design quality and e-service quality on repurchase intention. The sampling technique in this study uses a non-probability sampling technique that is purposive sampling. The target population is all Sociolla customers in the Jakarta and Tangerang regions. The number of samples in this study were 200 respondents. The method of collecting data is questionnaire or questionnaire. Data were processed using Partial Least Square-Structural Equation Modeling (PLS-SEM) analysis with the help of SmartPLS software. The results showed that the variable website design quality has a positive effect both directly and indirectly on repurchase intention mediated by e-trust, while the e-service quality variable has no direct effect but has an indirect effect on repurchase intention mediated by etrust.AbstrakPenelitian ini bertujuan untuk menguji pengaruh positif website design quality dan e-service quality terhadap repurchase intention. Teknik pengambilan sampel pada penelitian ini menggunakan teknik non-probability sampling yaitu purposive sampling. Target populasi adalah semua pelanggan Sociolla di wilayah Jakarta dan Tangerang. Jumlah sampel dalam penelitian ini sebesar 200 responden. Metode pengumpulan data dengan angket atau kuesioner. Data diolah dengan menggunakan analisis Partial Least Square - Structural Equation Modeling (PLS-SEM) dengan bantuan software SmartPLS. Hasil penelitian menunjukkan bahwa variabel website design quality memiliki pengaruh positif baik secara langsung maupun tidak langsung terhadap repurchase intention dimediasi oleh e-trust, sedangkan variabel e-service quality tidak memiliki pengaruh secara langsung namun memiliki pengaruh secara tidak langsung terhadap repurchase intention dimediasi oleh e-trust. 
Analysis of User Satisfaction of the Halodoc Telemedicine Platform in DKI Jakarta in 2024 Ellyamurti, Devanti Octavia; Claudia, Maria; Andini, Tania Meilinda Rizky; Bernarto, Innocentius
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5052

Abstract

This research aims to analyze the influence of content, form, and ease of use on user satisfaction of the Halodoc telemedicine platform in DKI Jakarta in 2024. The research method used in this research is quantitative research. they are using the Partial Least Square Structural Equation Modeling (SEM) approach using SmartPLS 3.0 Software. Data was collected using a questionnaire distributed via Google Forms involving 100 respondents. The research results show an influence between content, form, and ease of use on user satisfaction with the Halodoc telemedicine platform in DKI Jakarta in 2024.
The Influence of Motivation, Work Environment, and Transformational Leadership on the Performance of Operating Room Nurses Merry, Merry; Hutapea, Ruth N.; Bernarto, Innocentius
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 2 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i2.5059

Abstract

The purpose of this study is to determine the influence of motivation, work environment, and transformational leadership on the performance of operating room nurses. The data collection method in this study was by using questionnaires. The total number of respondents was 48 nurses at Cengkareng Hospital. This study is a census study. Data analysis method with Partial Least Squares Modeling approach. The results showed that motivation, work environment, and transformational leadership positively affect nurse performance.
THE EFFECT OF BRAND IMAGE, BRAND TRUST AND CUSTOMER SATISFACTION ON REPURCHASE INTENTION (CASE STUDY: STARBUCKS COFFEE JAKARTA) Br Tarigan, Anggi Pertiwi; Bernarto, Innocentius
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.11579

Abstract

This study set out to examine the beneficial effects of customer satisfaction, brand trust, and good brand. image on repurchase intention. The survey approach that was employed to examine the study's findings. A questionnaire instrument was used to carry out the data collection technique. The sampling technique used was purposive sampling. The target population of the study is all buyers of Starbucks Coffee products who have made at least two purchases. The sample size was determined as many as 250 samples. The data analysis technique uses the Partial Least Square-Structural Equation Modeling (PLS-SEM) approach from the SmartPLS program. The results showed that brand image and brand trust have a positive influence on customer satisfaction. Furthermore, brand image and brand trust have a positive influence on repurchase intention. Finally, customer satisfaction has a positive influence on repurchase intention.
THE EFFECT OF GREEN BRAND IMAGE, GREEN BRAND ATTITUDE, AND GREEN BRAND TRUST ON GREEN REPURCHASE INTENTION (CASE STUDY: THE BODY SHOP, INDONESIA) Pramesthi, Adventa Intan; Bernarto, Innocentius
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.11581

Abstract

The purpose of this study is to analyse the positive influence of green brand image, green brand attitude, and green brand trust on green repurchase intention. The survey method was implemented in this study. Questionnaires were used to collect data. The sampling technique in this study was purposive sampling. The sample size was 214 samples. Partial Least Square-Structural Equation Modeling (PLS-SEM) statistical tool was applied for data analysis. The results showed that green brand image has a positive effect on green repurchase intention. Then, green brand attitude has a positive effect on green repurchase intention. Finally green brand trust has a positive effect on green repurchase intention.
The Role of Patient Satisfaction as Mediators on the Influence of People, Waiting Time, and Price Fairness on Revisit Intention in A Clinic, Bekasi Satria, Briesha Aurevella Putri; Innocentius Bernarto; Syifa Naira Yudianto; Emmanuelle Jocelyn Handoyo; Alya Nadira
ProBisnis : Jurnal Manajemen Vol. 16 No. 06 (2025): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study examines the influence of healthcare professionals (people), waiting time, and price fairness on patient satisfaction and revisit intention at Beauty Clinic A in Bekasi. Using a quantitative, cross-sectional survey approach, data were collected from 141 patients and analyzed using Structural Equation Modeling (SEM) with SmartPLS. The results show that all three variables people, waiting time, and price fairness positively and significantly affect patient satisfaction. Furthermore, patient satisfaction strongly predicts revisit intention, functioning as an effective mediating variable between service quality factors and behavioral outcomes. The model demonstrates strong explanatory power, with 91.4% of the variance in patient satisfaction and 85.2% in revisit intention explained by the tested variables. IPMA results indicate that people, price fairness, and patient satisfaction fall into the high-importance but low-performance quadrant, suggesting the need for managerial prioritization. Overall, the study highlights that professional competence, efficient waiting times, and fair pricing are essential to enhancing satisfaction and encouraging patient loyalty in aesthetic healthcare settings.
Minat dan Hambatan Publikasi Artikel pada Jurnal Internasional Bereputasi: Studi Eksploratori pada Mahasiswa Doktoral di Sebuah Perguruan Tinggi Swasta di Jakarta Agus Purwanto; Rudy Pramono; Innocentius Bernarto; Masduki Asbari; Priyono Budi Santoso; Mirza Prameswari Saifuddin; Choi Chi Hyun; Laksmi m Wijayanti; freddy Ong; Williana kusumaningsih
Edumaspul: Jurnal Pendidikan Vol 4 No 1 (2020): Edumaspul: Jurnal Pendidikan
Publisher : Universitas Muhammadiyah Enrekang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33487/edumaspul.v4i1.348

Abstract

Tujuan dari penelitian ini adalah untuk mengidentifikasi dan menyelidiki dan mendalami peluang, minat dan hambatan mahasiswa doktoral dalam melakukan publikasi pada jurnal internasional bereputasi seperti Scopus dan Web of Science. Penelitian ini menggunakan metode kualitatif yaitu studi kasus eksploratif. Pengumpulan data primer menggunakan wawancara semi terstruktur dengan responden sebanyak 5 (lima) mahasiswa program doktoral di sebuah Universitas Swasta di Jakarta yang dipilih dan ditentukan dengan menggunakan metode purposive sampling. Hasil dari penelitian ini menunjukkan bahwa responden mahasiswa doktoral memiliki kesadaran dan minat yang positif untuk melakukan publikasi artikelnya di jurnal internasional bereputasi dengan beberapa tujuan utama, yakni: untuk memenuhi persyaratan kelulusan program doktoral, agar artikelnya disitasi penulis lainnya, untuk meningkatkan kompetensi, dan guna meningkatkan reputasi diri. Namun demikian, responden mahasiswa juga memiliki beberapa hambatan untuk melakukan publikasi pada jurnal internasioanl bereputasi seperti keterbatasan dana, keterbatasan waktu, kesulitan mencari referensi, waktu proses publikasi yang relative lama, keterbatasan kemampuan bahasa inggris, keterbatasan kemampuan penggunakan alat bantu software untuk pemeriksaan paper seperti similiarity test dan grammar test serta keterbatasan destinasi jurnal-jurnal internasional bereputasi yang akan menjadi tempat mempublikasikan artikelnya. Keterbatasan penelitian ini adalah jumlah sampel yang masih sedikit, yakni hanya lima orang dan subyek penelitian hanya pada mahasiswa program doktoral saja di universitas swasta di Jakarta dan belum tentu hasilnya sama jika penelitian dilakukan pada jenjang magister atau sarjana di universitas lain dan di tempat yang lain. Penelitian ini dapat menjadi referensi bagi penelitian sejenis selanjutnya di jenjang pendidikan yang berbeda, di universitas yang berbeda seperti di universitas negeri dan di tempat yang lain. Untuk penelitian selanjutnya dapat dikembangkan dengan metode kuantitatif dengan jumlah sampel yang lebih besar dan wilayah yang lebih luas misalnya lintas provinsi atau lintas negara.
The Effect of Hospital Service Management Quality on Patient Satisfaction at Siloam Lippo Village Hospital Building B Karawaci Albert Diaz Pratama; Kayla Putri Legawa; Natasha Waya; Innocentius Bernarto
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5038

Abstract

The development of technology and information increases public understanding, making them more selective in choosing health services. Therefore, hospitals must provide the best service with good management and planning, as well as quality workers. Objective: This study aims to determine and explain the effect of hospital service management quality on patient satisfaction at Siloam Lippo Village Hospital Building B Karawaci, based on a review of literature and previous research. This study applies a basic method in the form of a quantitative descriptive method. The quantitative descriptive method is a systematic approach to answering a problem and gaining a deeper understanding of a phenomenon. This study evaluates the relationship between various aspects of hospital service quality, such as management service quality, technical, empathy, responsiveness, accessibility, responsibility, security, patient involvement, and other elements such as communication, access and waiting time, and quality of care, with patient satisfaction. The results of the analysis show that the majority of these factors have a positive and significant effect on patient satisfaction, except for some elements that do not show a significant effect. This study makes an important contribution to understanding the factors that influence patient satisfaction in hospitals, by highlighting the importance of holistic service quality management to improve patient experience and satisfaction.
PENGARUH FASILITAS BELAJAR, TEKNOLOGI INFORMASI, PERSEPSI KOMPETENSI PEDAGOGIK GURU, DAN MOTIVASI BELAJAR TERHADAP PERSEPSI HASIL BELAJAR SISWA DI SMPK XYZ JAKARTA BARAT Yules Gustaf Messa; Innocentius Bernarto
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 10 No. 04 (2025): Volume 10 No. 04 Desember 2025 Published
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v10i04.36450

Abstract

This study aims to prove the influence of learning facilities, information technologyutilization, teachers' perceptions of pedagogical competence, and learningmotivation on students' perceptions of learning outcomes. The analysis resultsindicate that the standardized path coefficients (Standardized Path Coefficient) forlearning facilities (0.457), information technology (0.293), and learning motivation(0.158) are positive and significant in influencing students' perceptions of learningoutcomes. Meanwhile, the standardized path coefficient for teachers' perceivedpedagogical competence (-0.099) was found to have no significant positiveinfluence on students' perceptions of learning outcomes in the context of this study.These findings underscore the importance of optimizing facilities and technology, aswell as sustained efforts to cultivate student motivation, in shaping students' positiveperceptions of their achievements. Further implications are discussed for practicalrecommendations and future research.
Co-Authors . Wylen Abelina Dini Fitria Adeline, Florencia Adhitya Ananta, Aryanto Adityatama, Erick Kristianto Adventa Intan Pramesthi Afif Yuda Kusuma Agus Purwanto AGUS PURWANTO Agus Purwanto Agus Purwanto Agussalim, Vanessa Nicole Akemah, Alden Jiraldi Akuba, Stefy Falentino Albert Diaz Pratama Albert Surya Wanasida Ali Djamhuri Alifia, Jihan Fasya Alya Nadira Ananda, Griselda Andi Sulistiyadi Andini, Tania Meilinda Rizky Andrea Nadifa Angel Mardenia Giovanni Angelina, Sylvia Anggi Pertiwi Br Tarigan Anggraeni, Agita Tria Anis Annisa Itsnaini Ansori, Oxy Asfuridah Anton Wachidin Widjaja Antonio, Ferdi Ariana, I Made Agus Aristo, Benny Asbari, Masduki Assyifa Nur Amanda Putri Atmaja, Ivan Surya Bambang, Robertus Maria Barnavio, Allisa Laurina Berlianto, Margaretha Pink Bima Subiakto Rahmani Bobby Agustinus Parengkuan Boy Eduard Richard Wajong Br Tarigan, Anggi Pertiwi Candra, David Carla Clarissa Chensie S. Angkasa Chin, Vicky Christiana, Ria Renny Christine L. Sommers Claudia, Maria Cynthia Fransiska Dadang Irawan Daniel Ong Kim Kui Danty Adistya Artamevia Puteri Adji Darrell Fernando David Candra Della Notonagoro Diajeng Herika Hermanu Dian Purnamasari Djakasaputra, Arifin Donna Imelda Edmont Hododjojo Edmont Hododjojo, Edmont Effendy, Varrel Geary Ellen Ellen Ellyamurti, Devanti Octavia Emmanuelle Jocelyn Handoyo Erika Ambarita Errica Herjany Erwin Santosa Evander, Erick Evo S Hariandja Evy Yanthy Ezra Aileen Faiza Husnayeni Nahar Fania Mutiara Savitri Faridah Jane Quinta Febby Meilisa Felicia Hananto Fenia Tandy Firdaus Putra Firdaus Razie Sugondo Frankly Oktavian Palendeng Fransiska, Cynthia Freddy Ong Gandadinata Thamrin Gilang Affanda Sovianto Putra Ginanjar, Muhammad Raihan Go Brian R. Gosal Goeltom, Vasco Adato H. Gosal, Go Brian R. Grace Solely Houghty Graciella Jeanne Aretha Kurniawati Gregorius Edwin Yonathan Gregorius Edwin Yonathan Griselda Ananda Gusti Ayu Kade Devina Muryantisa Hamdoyo, Audrey Hamzah, Adilla Nur Hananto, Pandu Tri Hasbullah, Yudistira Hendelyyn, Alvin Hendra Achmadi, Hendra Hendyansyah Putra Hermanu, Diajeng Herika Hermas Kornelius Hermawati, Oki Hermawati, Vina Hong Fu Sheng Hubner, Ira B. Hutabarat, Zoel hutagalung, leo Hutapea, Ruth N. Hyun, Choi Chi I Made Agus Ariana Ian N. Suryawan, Ronnie R. Masman, Ian Nurpatria Suryawan Ian Nurpatria Suryawan Imelda, Donna Intania Winalda Irianti, Antania Hanjani Irianti, Rahel Iskandar, Ivana Ivonne Kristi Jahja, Felicia Jane Maria Fransiska Tahulending Jang, Johan Jeremy Iron Wiratama Johan Jang Jonathan, Andrew Jong, Martinus Thjia Tjen Juanna Judith Huliselan Juliana Juliana, Juliana Junita Junita Junita Junita Kayla Putri Legawa Khairana, Fadhila Rachma Kosasih, Rogerio Andrez Kristiano Kristiano Kristiano, Kristiano Kurniawaty, Deasy Erika Kusumadi, Lourdes Joanna Kusumaningsih, Sekundina Williana Laksmi M Wijayanti Lamhot Henry Pasaribu Lamhot Henry Pasaribu Lauditta, Adelia Usi Leo Hutagalung Levi Jose Antonio Horacio Da Costa Serrano Limanto, Sherly Liowina Adlin Hokky Liowina Adlin Hokky Lisdiono, Purwatiningsih M.M, Patricia Maisie Adeline Tanaya Manurung, Rahel Novianti Margaretha P. Berlianto Maria, Hesti Mario Asido Sipayung Marlyn Suciningtias Martinus Hanandito Nugroho Pratomo Linggo Masduki Asbari Masduki Asbari Maulida, Sausan Megan Caroline Santoso Sie Meilani, Yohana F Cahaya Palupi Meilani, Yohana F. C. Palupi Meilina Meilina Meilina, Meilina Meilisa, Febby Melindah MR, Febi Meranga, Isana S.C Merry Merry Mohamad Ramdan Moses Lorensius Parlinggoman Hutabarat Muhammad Agung Hidayatullah Muliyanto, Evelyn Christina Mumtaza, Dara Daula Nafatilana, Dinda Nagan, Natalia Namira, Syafira Nihla Natalia Sukarnadi Natalia, Velliana Natasha Waya Nicholas Wilson Ningrum, Ratri Prasetya Nur Ghaliyah Sandra Putri Nur lelasari Nurindah, Nonalisa Oktisari, Puni Oriza Varera Orlando Gaberamos Ory Laras Fitkarani Palendeng, Frankly Oktavian Paramitha Utami Patria, Danet Phinari, Handelia Poltak Sinaga, Poltak Posma Debora Siringo Ringo Pramesthi, Adventa Intan Prameswari, Mirza Pramono, Rudy Prasetianto, Aditia Pratama, Albert Diaz Prizka Zulkarnain Puji Tenriangka, Andi Aulya Purba, John Tampil Purnomo, Indra Puspita Faustina Puteri, Divya Meidina Putra, Firdaus Putra, Gilang Affanda Sovianto Putri Vika Noerindah Putri, Cindy Caludia Pandoyo Putri, Indah Wira Putu Ratih Wijayanthi Quinta, Faridah Jane Radnan, Yokie Rahel Irianti Raissa Liem Ramdan, Mohamad Ramli, Wynona Rappoport, Alexander Rara Wilis Setiawati Renata, Apta Resky Aulia, Andi Thalia Respati Wuryo Putro Revel Gabriel Revel Sangkay, Revel Richo Ryanto Raharjo Rifa, Alissa Rijanto Purbojo Rinto Rain Barry Rista Nurfajrianti Riyanti Riyanti Rizky, Nadya Savira Amalia Rocky Nagoya Ronnie Resdianto Masman Ronnie Resdianto Masman Ronnie Resdianto Masman Ronnie Resdianto Masman Rosdiana Sijabat Safitri, Ahda Salendra, Tania Sandra Maleachi Santoso, Anita Sevira Santoso, Priyono Budi Saputra, Riski Novian Indra Sarah Mareta Devira Satria, Briesha Aurevella Putri Sausan Maulida Sekundina Williana Kusumaningsih Setia, Astutik Shafa, Adillah Najla Sidarta, Rio Nagata Putra Sihite, Otto Berman Sinaga, Avelin Triani Veronica Sipayung, Mario Asido Stefany Lutan Stephanie Olivia Stevani Suciningtias, Marlyn Sudibjo, Niko Suharto, Bernadus Freddy Sulistiyadi, Andi Sulistyanto, Hari Sunaryo Oentara Sutanto, Sandy Suwarno Suwarno Syifa Naira Yudianto Syifa Ratnaya Safina Tanaya, Maisie Adeline Tandy, Fenia Tania Salendra Tania, Abigail Tansya Purnaningrum Taufik Supriyana Trisaputra Teresa Avilla Kasigit Tewu, M.L. Denny Themmy Noval Tjoa, Catrin Tresia Anggraini Trifiana Tiodora Uno, Sandiaga Salahuddin Valerie Aurora Gunawan Velliana Natalia Vena Angelica Venny, Venny Vicko Pratama Victreza, Dellaura Mercia Vidya Paramita Viera Dzakiyyah Muthohharoh Virsa Sari Widuri Wahyu Wulandari Wajong, Boy Eduard Richard Welong Seftian Surya Widiartanto, Sendy Aria Widuri, Virsa Sari Wijayanthi, Putu Ratih Wijayanti, Laksmi Mayesti Williana kusumaningsih Winanti Winanti WINANTI, WINANTI Wismantari, Trusti Wuisan, Dewi Wylen, . Yanner, Yanner yanthy, Evy Yaputri, Prisca Yash Raja Morangkey Yohana Cahya Palupi Yohana F. Cahya Palupi Meilani Yonathan Delvonvio Kent Yosha Santoso Putra Yukichika Kawata Yulan Yulan Yules Gustaf Messa Yuliana Yuliana Yulin, Martha Yustisia Kristiana Zhohara, Verena Tsania Zulkarnain, Prizka