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All Journal ESENSI: JURNAL BISNIS DAN MANAJEMEN Jurnal Nalar Pendidikan Jurnal Pariwisata Pesona JURNAL ADMINISTRASI BISNIS JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal DeReMa (Development Research of Management) Jurnal Manajemen International Multidiciplinary Conference on Social Sciences (IMCoSS) Jurnal Manajemen Kesehatan Indonesia International Journal of Artificial Intelligence Research Computatio : Journal of Computer Science and Information Systems Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Jurnal Manajemen Indonesia Belitung Nursing Journal Syntax Literate: Jurnal Ilmiah Indonesia JURNAL MANAJEMEN Journal of Economic, Bussines and Accounting (COSTING) Jurnal Inovasi Bisnis (Inovbiz) Management and Economics Journal (MEC-J) Pendas : Jurnah Ilmiah Pendidikan Dasar JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Indonesian Journal of Obstetrics and Gynecology (Majalah Obstetri dan Ginekologi Indonesia) Jurnal Sinergitas PkM & CSR J-MAS (Jurnal Manajemen dan Sains) At-Tadbir : jurnal ilmiah manajemen Jurnal Riset Inspirasi Manajemen dan Kewirausahaan Jurnal Entrepreneur dan Entrepreneurship (JEE) Veritas : Jurnal Teologi dan Pelayanan JOURNAL OF BUSINESS STUDIES Jurnal Muara Ilmu Ekonomi dan Bisnis MANAJEMEN DEWANTARA JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP Dinasti International Journal of Management Science International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Edunomika (JIE) PREPOTIF : Jurnal Kesehatan Masyarakat Journal of Research in Business, Economics, and Education Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) JURNAL PENELITIAN PERAWAT PROFESIONAL Jurnal Manajemen Jurnal Ners Jurnal Ilmiah Manajemen Kesatuan Enrichment : Journal of Management Didaktik : Jurnal Ilmiah PGSD STKIP Subang Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences JURNAL HOSPITALITI DAN PARIWISATA International Journal of Marketing and Human Resource Research Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran Journal La Sociale AICS Daengku: Journal of Humanities and Social Sciences Innovation Kontigensi: Jurnal Ilmiah Manajemen Jurnal Ekonomi Jurnal Ilmiah Kesehatan (JIKA) International Journal of Science and Society (IJSOC) ProBisnis : Jurnal Manajemen COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesian Marketing Journal BISMA (Bisnis dan Manajemen) Jurnal Sehat Indonesia (JUSINDO) Business and Entrepreneurial Review Media Bina Ilmiah Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Indonesia Sosial Teknologi Jurnal Indonesia Sosial Sains Jurnal Pendidikan Indonesia (Japendi) Journal of Business, Social and Technology Eduvest - Journal of Universal Studies Indonesian Journal Economic Review (IJER) Ranah Research : Journal of Multidisciplinary Research and Development Economos : Jurnal Ekonomi dan Bisnis Jurnal Administrasi Bisnis IIJSE Proceeding of International Conference on Entrepreneurship (IConEnt) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal Holistik Jurnal Kesehatan KOPEMAS Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Edumaspul: Jurnal Pendidikan
Innocentius Bernarto
Business School, Fakultas Ekonomi Dan Bisnis, Universitas Pelita Harapan, Tangerang
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The Influence of Leadership, Communication, and Staff Attitude on Hospital Operational Efficiency in East Jakarta Briesha Aurevella Putri Satria; Innocentius Bernarto
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4783

Abstract

Hospital competition in Indonesia is increasing, requiring every institution to maintain sustainability through increased operational efficiency. Operational efficiency plays a crucial role in service quality, resource utilization, and hospital financial stability. This study aims to analyze the influence of leadership and communication on operational efficiency with staff attitudes as a mediating variable at ABC Hospital, East Jakarta. This study used a causal quantitative approach with Partial Least Squares-Structural Equation Modeling (PLS-SEM) analysis. The sample consisted of 204 healthcare workers at ABC Hospital. Data was collected using a 7-point Likert-scale questionnaire that had been tested for validity and reliability. The analysis included evaluation of the outer model, inner model, hypothesis testing, and Importance-Performance Map Analysis (IPMA). Leadership and communication significantly influenced staff attitudes. Staff attitudes significantly influenced operational efficiency and partially mediated the influence of leadership on operational efficiency. In addition, leadership also had a direct and significant influence on hospital operational efficiency. Therefore, improving leadership quality and strengthening staff professional attitudes are key strategies in sustainably improving the operational efficiency of ABC Hospital.
Prediksi Work–Life Balance, Beban Kerja, dan Burnout terhadap Kepuasan Kerja pada Dokter Internship di Bali Vanessa Nicole Agussalim; Varrel Geary Effendy; Rogerio Andrez Kosasih; Ratri Prasetya Ningrum; Innocentius Bernarto
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 6 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i6.9784

Abstract

Pendahuluan: Kepuasan kerja dokter internship merupakan aspek penting dalam menjaga kinerja dan kualitas pelayanan kesehatan. Faktor psikososial seperti work–life balance (WLB), beban kerja, serta burnout diduga berperan penting dalam memengaruhi tingkat kepuasan kerja. Penelitian ini bertujuan untuk menganalisis pengaruh WLB, beban kerja, dan burnout terhadap kepuasan kerja dokter internship di Bali. Metode: Penelitian ini menggunakan desain cross-sectional yang dilakukan pada Agustus–November 2025. Populasi meliputi seluruh dokter internship yang bertugas pada fasilitas jejaring di Provinsi Bali dengan sampel yang diperoleh melalui teknik total sampling. Data dikumpulkan secara daring menggunakan kuesioner Work–Life Balance Scale, Maslach Burnout Inventory (MBI), Quantitative Workload Inventory (QWI), dan Minnesota Satisfaction Questionnaire (MSQ). Analisis data mencakup uji korelasi dan regresi linear berganda dengan nilai signifikansi p<0,05. Hasil: Sebanyak 184 responden dilibatkan dalam penelitian ini. Rata-rata usia responden adalah 24,27±0,575 tahun, dengan mayoritas perempuan (63,6%) dan sedang berada di wahana rumah sakit swasta (92,4%). WLB menunjukkan korelasi positif sangat kuat terhadap kepuasan kerja (r=0,838; p<0,001), sementara beban kerja (r=–0,765), burnout (r=–0,828), depersonalization (r=–0,796), dan personal achievement (r=–0,737) berkorelasi negatif signifikan (p<0,001). Analisis multivariat menunjukkan bahwa WLB, burnout, dan depersonalization merupakan prediktor yang signifikan terhadap kepuasan kerja. Kesimpulan: Work–life balance meningkatkan kepuasan kerja, sedangkan burnout dan depersonalization sebaliknya, sehingga upaya memperbaiki keseimbangan antara pekerjaan dan kehidupan individu dan mencegah burnout penting untuk mendukung kesejahteraan dan mutu layanan oleh dokter internship.
STRATEGI BRANDING RUMAH SAKIT DAN DAMPAKNYA TERHADAP KEPERCAYAAN DAN KEPUASAN PASIEN: SUATU ANALISIS KUANTITATIF Bima Subiakto Rahmani; Syifa Ratnaya Safina; Innocentius Bernarto
MANAJEMEN DEWANTARA Vol 10 No 1 (2026): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i1.21224

Abstract

Objectives: To examine the influence of hospital branding strategy on patient trust and satisfaction in modern healthcare services. Methods: The study analyzes relationships between hospital branding, patient trust, and satisfaction; methodological details are unspecified. Research Gap/Novelty: Positions hospital branding as a reputation-building strategy integrating service quality, professional credibility, and patient experience. Results: Hospital branding positively and significantly influenced patient trust and satisfaction. Effective communication, medical professionalism, and consistent service quality strengthened hospital reputation. Conclusion: Strategic hospital branding enhances patient trust, satisfaction, and long-term institutional competitiveness.
The Influence of Service Quality, Hospital Reputation, and Promotion Strategies on Patient Loyalty Andi Aulya Puji Tenriangka; Andi Thalia Resky Aulia; Febi Melindah MR; Innocentius Bernarto
Economos : Jurnal Ekonomi dan Bisnis Vol. 8 No. 3 (2025): ECONOMOS : Jurnal Ekonomi dan Bisnis
Publisher : Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Parepare

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31850/economos.v8i3.4096

Abstract

This study explores the influence of service quality, hospital reputation, and promotion strategies on patient loyalty in private hospitals in Bone. This topic was chosen because patient loyalty is a key factor in the sustainability of health institutions. Qualitative studies explore patient experiences and management perspectives related to the relationship between these factors are still limited. This study used a descriptive qualitative approach with semi-structured interviews with patients, marketing managers, and medical personnel; service observation; as well as analysis of promotional documents. Thematic analysis of transcripts and observational data revealed three main themes: the dimensions of service quality (reliability, communication, responsiveness) that affect satisfaction; a reputation role built through professional credibility and patient testimonials; and the effectiveness of promotional strategies as determined by the consistency of the message and the credibility of the source. The findings show that the quality of service and reputation are the main determinants of patient return intentions and recommendations, while promotion serves to increase awareness but needs to be supported by service quality to maintain loyalty. These results confirm the importance of integrating service quality improvement, reputation management, and ethical promotional practices to increase patient loyalty and hospital sustainability.
The Role of Patient Satisfaction as Mediators on the Influence of People, Waiting Time, and Price Fairness on Revisit Intention in A Clinic, Bekasi Briesha Aurevella Putri Satria; Innocentius Bernarto; Syifa Naira Yudianto; Emmanuelle Jocelyn Handoyo; Alya Nadira
ProBisnis : Jurnal Manajemen Vol. 16 No. 06 (2025): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the influence of healthcare professionals (people), waiting time, and price fairness on patient satisfaction and revisit intention at Beauty Clinic A in Bekasi. Using a quantitative, cross-sectional survey approach, data were collected from 141 patients and analyzed using Structural Equation Modeling (SEM) with SmartPLS. The results show that all three variables people, waiting time, and price fairness positively and significantly affect patient satisfaction. Furthermore, patient satisfaction strongly predicts revisit intention, functioning as an effective mediating variable between service quality factors and behavioral outcomes. The model demonstrates strong explanatory power, with 91.4% of the variance in patient satisfaction and 85.2% in revisit intention explained by the tested variables. IPMA results indicate that people, price fairness, and patient satisfaction fall into the high-importance but low-performance quadrant, suggesting the need for managerial prioritization. Overall, the study highlights that professional competence, efficient waiting times, and fair pricing are essential to enhancing satisfaction and encouraging patient loyalty in aesthetic healthcare settings.
PENGARUH BRAND AWARENESS, BRAND AMBASSADOR DAN BRAND IMAGE TERHADAP BRAND LOYALTY MELALUI BRAND TRUST SEBAGAI MEDIASI PADA AKUN INDOMUSIKGRAM Aryanto Adhitya Ananta; Innocentius Bernarto
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/xz0m3z70

Abstract

Pergeseran perilaku konsumen dari media tradisional dan media cetak ke media digital menjadikan banyak perusahaan fokus pada media digital seperti sosial media. Hal tersebut juga menjadikan media digital sebagai tempat yang cukup kompetitif. Penelitian ini menguji pengaruh dari brand awareness, brand ambassador dan brand image terhadap brand loyalty melalui brand trust sebagai mediasi pada salah satu akun sosial media yaitu indomusikgram. Penelitian ini dilakukan pada secara kuantiatif 213 follower dengan pengambilan sampel menggunakan pendekatan convenience sampling. Teknik analisa yang digunakan adalah dengan SEM. Hasil analisa menunjukkan bahwa brand ambassador dan brand image berpengaruh signifikan positif terhadap brand loyalty melalui brand trust. Sedangkan brand awareness tidak dapat mempengaruhi brand trust dan brand loyalty.
ANALISIS KOMPARATIF CAPAIAN INDIKATOR MUTU ANTAR TRIWULAN DAN PENGARUH KETEPATAN WAKTU PELAYANAN RAWAT JALAN, PENGENDALIAN PENUNDAAN OPERASI ELEKTIF, SERTA KEPATUHAN WAKTU VISITE DOKTER TERHADAP KEPATUHAN CLINICAL PATHWAY DI RS X KOTA T TAHUN 2025 Alita Adiwarna; Komang Galih Laksmi Dewi; Innocentius Bernarto
Journal of Economic, Bussines and Accounting (COSTING) Vol. 9 No. 2 (2026): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/xqy5n786

Abstract

Penelitian ini bertujuan untuk menganalisis perbandingan capaian indikator mutu antar triwulan serta pengaruh ketepatan waktu pelayanan rawat jalan, pengendalian penundaan operasi elektif, dan kepatuhan waktu visite dokter terhadap kepatuhan clinical pathway di RS X Kota T tahun 2025. Penelitian menggunakan pendekatan kuantitatif dengan desain observasional analitik dan metode retrospektif berdasarkan data mutu rumah sakit selama empat triwulan tahun 2025. Sampel penelitian berupa data indikator mutu pelayanan rumah sakit yang meliputi ketepatan waktu pelayanan rawat jalan, angka penundaan operasi elektif, kepatuhan waktu visite dokter, serta tingkat kepatuhan clinical pathway. Analisis data dilakukan secara deskriptif, komparatif, dan inferensial menggunakan uji ANOVA dan regresi linear berganda untuk mengetahui perbedaan capaian antar triwulan dan pengaruh variabel independen terhadap kepatuhan clinical pathway. Hasil penelitian menunjukkan terdapat perbedaan capaian indikator mutu antar triwulan, dengan peningkatan pada ketepatan waktu pelayanan rawat jalan dan kepatuhan waktu visite dokter, serta penurunan angka penundaan operasi elektif. Ketepatan waktu pelayanan rawat jalan dan kepatuhan waktu visite dokter berpengaruh positif dan signifikan terhadap kepatuhan clinical pathway, sedangkan penundaan operasi elektif berpengaruh negatif terhadap kepatuhan clinical pathway. Secara simultan, ketiga variabel memiliki pengaruh signifikan terhadap peningkatan mutu pelayanan rumah sakit. Penelitian ini menyimpulkan bahwa penguatan manajemen mutu pelayanan, pengawasan pelaksanaan pelayanan klinis, dan optimalisasi kepatuhan tenaga medis terhadap standar pelayanan dapat meningkatkan kepatuhan clinical pathway dan mutu pelayanan rumah sakit secara berkelanjutan.
Analysis Of JKN Mobile User Satisfaction using Servqual Method at Private Hospitals in West Bekasi Deasy Erika Kurniawaty; Lourdes Joanna Kusumadi; Allisa Laurina Barnavio; Innocentius Bernarto
Indonesian Marketing Journal Vol. 5, No. 1, April 2025
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/imj.v5i1.9772

Abstract

As the national health insurance provider for all Indonesians, the Social Security Administering Body (BPJS) is working toward enhancing its service with JKN Mobile. It is anticipated that the JKN Mobile application will enable customers to obtain more user-friendly and effective services. The research uses a quantitative approach.  The population in this study is 77. This study uses the purposive sampling method with certain criteria for a total of 65 samples. The instrument uses a questionnaire. Data analysis uses SERVQUAL. Data processing is using IBM SPSS version 25. The results on the collected data show Cronbach’s Alpha value for perception of 0.823 and expectations of 0.782, greater than 0.60, meaning that the questionnaire of this study is reliable.  The conclusion of the study conducted in Private Hospitals in West Bekasi shows that the menu and features of JKN Mobile are perceived as incomplete and, to some extent, are not functioning properly most of the time.
The Influence of Health Worker Communication, Patient Engagement, and Service Coordination on the Quality of Service at Harapan Bunda Banda Aceh Hospital Based on Patient-Centered Care Dewi Yuliana Fithri; Innocentius Bernarto
Journal of Business, Social and Technology Vol. 7 No. 3 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i3.676

Abstract

Background: Hospital service quality remains a challenge in Indonesian private hospitals, and evidence on how Patient-Centered Care (PCC) influences service quality remains limited. Objective: This study aimed to analyze the influence of health worker communication, patient engagement, and service coordination on the quality of hospital services based on Patient-Centered Care at Harapan Bunda Banda Aceh Hospital. Methods: This quantitative cross-sectional study involved 287 outpatients and inpatients selected through purposive sampling. Data were collected using a validated Likert-scale questionnaire and analyzed using Pearson’s correlation and binary logistic regression. Results: The results showed that health worker communication had a positive and significant relationship with hospital service quality, with a correlation coefficient of 0.64 and an odds ratio (OR) of 3.74 (p = 0.001). Patient engagement also significantly influenced service quality, with a correlation coefficient of 0.58 and an OR of 2.59 (p = 0.004). Furthermore, service coordination had a positive and significant influence on service quality, with a correlation coefficient of 0.60 and an OR of 2.86 (p = 0.003). Collectively, the three variables accounted for 66% of the variation in hospital service quality (Nagelkerke R² = 0.66). The Hosmer–Lemeshow goodness-of-fit test indicated that the model adequately fit the data (χ² = 5.874, p = 0.672). Health worker communication was identified as the most dominant variable influencing hospital service quality. Conclusion: This study concludes that implementing Patient-Centered Care principles through effective health worker communication, active patient engagement, and well-coordinated services can significantly improve the quality of hospital services.
Analysis of Patient Safety Culture on Incident Reporting Compliance at Clinic X in the Bekasi Area Gherriandi Raja Buana; Hana Badiiah; Thalia Carissa Maharani; Innocentius Bernarto
Jurnal Ilmiah Kesehatan (JIKA) Vol. 8 No. 2 (2026): Volume 8 Issue 2 August 2026
Publisher : Sarana Ilmu Indonesia (Salnesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36590/jika.v8i2.2062

Abstract

Patient safety is an essential indicator in improving the quality of healthcare services. Patient safety culture plays a significant role in encouraging healthcare workers to report incidents as part of organizational learning. However, incident reporting in primary healthcare settings remains suboptimal. This study aimed to analyze the influence of patient safety culture on incident reporting compliance at Clinic X in Bekasi. This research used a quantitative approach with a cross-sectional design involving 35 subjects. Data were collected using the HSOPSC questionnaire and analyzed using descriptive statistics, Spearman correlation, and regression analysis. The results showed that patient safety culture was in the moderate category with a positive response rate of 65%–74%. The correlation test indicated a positive and significant relationship between patient safety culture and incident reporting compliance (p < 0.05). Regression analysis also demonstrated a significant effect of patient safety culture on reporting compliance. Teamwork, communication, and management support were identified as strengths, while non-punitive response to error, staffing, and overall patient safety perception required improvement. In conclusion, patient safety culture played a crucial role in improving incident reporting compliance. Strengthening a non-punitive culture, workload management, and optimizing reporting systems are necessary to enhance patient safety in primary healthcare settings.
Co-Authors . Wylen Abelina Dini Fitria Adeline, Florencia Aditia Prasetianto Adventa Intan Pramesthi Afif Yuda Kusuma Agus Purwanto Agus Purwanto Agus Purwanto AGUS PURWANTO Agussalim, Vanessa Nicole Akuba, Stefy Falentino Albert Diaz Pratama Albert Diaz Pratama Albert Surya Wanasida Alden Jiraldi Akemah Ali Djamhuri Alita Adiwarna Allisa Laurina Barnavio Alya Nadira Andi Aulya Puji Tenriangka Andi Sulistiyadi Andi Thalia Resky Aulia Andini, Tania Meilinda Rizky Andrea Nadifa Andrea Nadifa Angel Mardenia Giovanni Angelina, Sylvia Anggi Pertiwi Br Tarigan Anggraeni, Agita Tria Anis Annisa Itsnaini Ansori, Oxy Asfuridah Anton Wachidin Widjaja Antonio, Ferdi Ariana, I Made Agus Aristo, Benny Aryanto Adhitya Ananta Asbari, Masduki Assyifa Nur Amanda Putri Atmaja, Ivan Surya Bambang, Robertus Maria Barnavio, Allisa Laurina Berlianto, Margaretha Pink Bima Subiakto Rahmani Bobby Agustinus Parengkuan Boy Eduard Richard Wajong Br Tarigan, Anggi Pertiwi Briesha Aurevella Putri Satria Candra, David Carla Clarissa Chensie S. Angkasa Chin, Vicky Christiana, Ria Renny Christine L. Sommers Claudia, Maria Cynthia Fransiska Dadang Irawan Danet A. Patria Daniel Ong Kim Kui Danty Adistya Artamevia Puteri Adji Danty Adistya Artamevia Puteri Adji Darrell Fernando David Candra Deartha Indra Utama Deasy Erika Kurniawaty Della Notonagoro Dewi Yuliana Fithri Diajeng Herika Hermanu Dian Purnamasari Djakasaputra, Arifin Donna Imelda Edmont Hododjojo Edmont Hododjojo, Edmont Effendy, Varrel Geary Ellen Ellen Ellyamurti, Devanti Octavia Emmanuelle Jocelyn Handoyo Erick Kristianto Adityatama Erika Ambarita Errica Herjany Erwin Santosa Evan Yohanes Evander, Erick Evo S Hariandja Evy Yanthy Ezra Aileen Faiza Husnayeni Nahar Fania Mutiara Savitri Faridah Jane Quinta Febby Meilisa Febi Melindah MR Felicia Hananto Fenia Tandy Firdaus Putra Firdaus Razie Sugondo Frankly Oktavian Palendeng Fransiska, Cynthia Freddy Ong Gabriel Gradianto Gandadinata Thamrin Gherriandi Raja Buana Gilang Affanda Sovianto Putra Go Brian R. Gosal Goeltom, Vasco Adato H. Gosal, Go Brian R. Grace Solely Houghty Graciella Jeanne Aretha Kurniawati Gregorius Edwin Yonathan Gregorius Edwin Yonathan Griselda Ananda Griselda Ananda Griselda Ananda Gusti Ayu Kade Devina Muryantisa Hamdoyo, Audrey Hamzah, Adilla Nur Hana Badiiah Hananto, Pandu Tri Hans Eldith Monintja Hasbullah, Yudistira Helenia Putri Hendelyyn, Alvin Hendra Achmadi Hendra Achmadi, Hendra Hendyansyah Putra Hermanu, Diajeng Herika Hermas Kornelius Hermawati, Oki Hermawati, Vina Hong Fu Sheng Hubner, Ira B. Hutabarat, Zoel hutagalung, leo Hutapea, Ruth N. Hyun, Choi Chi I Made Agus Ariana Ian Nurpatria Suryawan Ian Nurpatria Suryawan Imelda, Donna Intania Winalda Irianti, Antania Hanjani Irianti, Rahel Iskandar, Ivana Ivonne Kristi Izzra Fahmi Agoes Jahja, Felicia Jane Maria Fransiska Tahulending Jang, Johan Jeremy Iron Wiratama Jihan Fasya Alifia Johan Jang Jonathan, Andrew Jong, Martinus Thjia Tjen Juanna Judith Huliselan Juliana Juliana, Juliana Junita Junita Kayla Putri Legawa Khairana, Fadhila Rachma Komang Galih Laksmi Dewi Kosasih, Rogerio Andrez Kristiano Kristiano Kristiano, Kristiano Kurniawaty, Deasy Erika Kusumadi, Lourdes Joanna Kusumaningsih, Sekundina Williana Laksmi M Wijayanti Lamhot Henry Pasaribu Lamhot Henry Pasaribu Lauditta, Adelia Usi Leo Hutagalung Levi Jose Antonio Horacio Da Costa Serrano Liem, Raissa Limanto, Sherly Liowina Adlin Hokky Liowina Adlin Hokky Lisdiono, Purwatiningsih Lourdes Joanna Kusumadi M.M, Patricia Maisie Adeline Tanaya Manurung, Rahel Novianti Margaretha P. Berlianto Maria, Hesti Mario Asido Sipayung Marlyn Suciningtias Martinus Hanandito Nugroho Pratomo Linggo Masduki Asbari Masduki Asbari Maulida, Sausan Megan Caroline Santoso Sie Meilani, Yohana F Cahaya Palupi Meilani, Yohana F. C. Palupi Meilina Meilina Meilina, Meilina Meilisa, Febby Meranga, Isana S.C Merry Merry Mohamad Farhan Indrajianto Mohamad Ramdan Moses Lorensius Parlinggoman Hutabarat Muhammad Agung Hidayatullah Muhammad Raihan Ginanjar Muliyanto, Evelyn Christina Mumtaza, Dara Daula Nadya Savira Amalia Rizky Nafatilana, Dinda Nagan, Natalia Nasyidatul Ulya Natalia Sukarnadi Natalia, Velliana Natasha Waya Nicholas Wilson Ningrum, Ratri Prasetya Nur Ghaliyah Sandra Putri Nur lelasari Nurindah, Nonalisa Oktisari, Puni Oriza Varera Orlando Gaberamos Ory Laras Fitkarani Palendeng, Frankly Oktavian Paramitha Utami Patria, Danet Pauline H.P. Tan Phinari, Handelia Poltak Sinaga, Poltak Posma Debora Siringo Ringo Pramesthi, Adventa Intan Prameswari, Mirza Pramono, Rudy Prizka Zulkarnain Purba, John Tampil Purnomo, Indra Puspita Faustina Puteri, Divya Meidina Putra, Firdaus Putra, Gilang Affanda Sovianto Putri Vika Noerindah Putri, Cindy Caludia Pandoyo Putri, Indah Wira Putu Ratih Wijayanthi Putu Ratih Wijayanthi Quinta, Faridah Jane Radnan, Yokie Rahel Irianti Ramadhina Diffa Walia Saputri Ramdan, Mohamad Ramli, Wynona Rappoport, Alexander Rara Wilis Setiawati Ratri Prasetya Ningrum Renata, Apta Respati Wuryo Putro Revel Gabriel Revel Sangkay, Revel Richo Ryanto Raharjo Rifa, Alissa Rijanto Purbojo Rinto Rain Barry Rista Nurfajrianti Riyanti Riyanti Rocky Nagoya Rogerio Andrez Kosasih Ronnie Resdianto Masman Ronnie Resdianto Masman Ronnie Resdianto Masman Ronnie Resdianto Masman Rosdiana Sijabat Ruri Rizki Anriani Safitri, Ahda Salendra, Tania Sandra Maleachi Santoso, Anita Sevira Santoso, Priyono Budi Saputra, Riski Novian Indra Sarah Mareta Devira Sausan Maulida Sekundina Williana Kusumaningsih Sella Clarista Setia, Astutik Shafa, Adillah Najla Sidarta, Rio Nagata Putra Sihite, Otto Berman Sinaga, Avelin Triani Veronica Sipayung, Mario Asido Stefan Kwentino Stefany Lutan Stephanie Olivia Stevani Suciningtias, Marlyn Sudibjo, Niko Suharto, Bernadus Freddy Sulistiyadi, Andi Sulistyanto, Hari Sunaryo Oentara Sutanto, Sandy Suwarno Suwarno Syafira Nihla Namira Syahrilla Sintha Syifa Naira Yudianto Syifa Ratnaya Safina Tanaya, Maisie Adeline Tandy, Fenia Tania Salendra Tania, Abigail Tansya Purnaningrum Tansya Purnaningrum Taufik Supriyana Trisaputra Teresa Avilla Kasigit Teresa Avilla Kasigit Tewu, M.L. Denny Thalia Carissa Maharani Themmy Noval Tiffany Rebecca Tjoa, Catrin Tresia Anggraini Trifiana Tiodora Unedo Hence Markus Uno, Sandiaga Salahuddin Valerie Aurora Gunawan Vanessa Nicole Agussalim Varrel Geary Effendy Velliana Natalia Vena Angelica Venny Venny Vicko Pratama Victreza, Dellaura Mercia Vidya Paramita Viera Dzakiyyah Muthohharoh Virsa Sari Widuri Wahyu Wulandari Wajong, Boy Eduard Richard Welong Seftian Surya Widiartanto, Sendy Aria Widuri, Virsa Sari Wijayanthi, Putu Ratih Wijayanti, Laksmi Mayesti Williana kusumaningsih Winanti Winanti WINANTI, WINANTI Wismantari, Trusti Wuisan, Dewi Wylen, . Yanner, Yanner yanthy, Evy Yaputri, Prisca Yash Raja Morangkey Yohana Cahya Palupi Yohana F. Cahya Palupi Meilani Yohana Stefanie H. Samosir Yonathan Delvonvio Kent Yosha Santoso Putra Yukichika Kawata Yulan Yulan Yules Gustaf Messa Yuliana Yuliana Yulin, Martha Yustisia Kristiana Zhohara, Verena Tsania Zulkarnain, Prizka