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Agusinta, Lira
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Determinants of Passenger Satisfaction at Terminal 3 of Soekarno-Hatta Airport Saputro, Sarwono Hadi; Maemunah, Siti; Yuliantini; Agusinta, Lira
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6477

Abstract

This study aims to analyze the influence of service quality, information quality, accessibility, and facilities on passenger satisfaction at Terminal 3 of Soekarno-Hatta Airport. The population of this research includes all passengers or users of Terminal 3, with data collected from January 2023 to December 2023. The sample consists of 182 respondents selected through purposive random sampling. The data collection instrument is a questionnaire, and data analysis is conducted using SPSS software through classical assumption tests and multiple linear regression analysis. The results show that service quality, information quality, and facilities have a positive and significant effect on passenger satisfaction, while accessibility does not have a significant impact. Based on these findings, it is recommended that the management of Terminal 3 continue to improve service quality, provide more accurate and relevant information, and ensure that facilities remain well-maintained and modern. Future research is encouraged to expand the scope of the study by adding other relevant variables, such as security aspects or the use of technology in airport.
Adoption of Self Check-In Services at Terminal 1A of Soekarno-Hatta International Airport Rully Setyawan; Yuliantini Yuliantini; Endang Sugiharti; Lira Agusinta; Zaenal Abidin
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7401

Abstract

The provision of Self-service Check -in facilities at Terminal 1A is expected to improve operational smoothness, especially to automate the Check -in process using technology so that it can be more effective and efficient. This study was conducted to highlight the adoption of the use of Self-service Check -in facilities, using qualitative descriptive methods and analysis using the Delphi method. The purpose of the study is in line with the formulation of the problem and research questions, with the conclusion that Self-service Check -in facilities can improve service quality because they can be used easily, practically and save time in the Check -in process. Data were obtained through direct observation, interviews, documentation, and literature studies. The findings show that Self-Check -in facilities can also reduce the burden on officers and queues in carrying out the Check -in process at manual counters, but these facilities are not optimal because there are still network constraints or paper that does not come out to print boarding passes, and has not been integrated with Self-baggage drop. Several efforts have been made to overcome these obstacles, such as conducting periodic maintenance on Self-service Check -in machines, providing usage information through social media, and making efforts so that Self-service Check -in can be integrated with Self-baggage drop so that it can facilitate passengers in carrying out the Check -in process along with handling passenger baggage.
Penerapan Technology Acceptance Model terhadap Efektifitas Penggunaan Autogate Imigrasi (Studi pada Penumpang Maskapai di Terminal 3 Bandar Udara Internasional Soekarno-Hatta) Ulud Nopriyadi; Cecep Pahrudin; Mustikasari Mustikasari; Edi Abdurachman; Lira Agusinta; Jermanto Setia Kurniawan; Sandriana Marina
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7483

Abstract

Studi ini bertujuan untuk menganalisis penerapan Model Penerimaan Teknologi (TAM) terhadap efektivitas penggunaan autogate imigrasi oleh penumpang di Terminal 3 Bandara Internasional Soekarno-Hatta. Menggunakan pendekatan deskriptif kuantitatif dengan 209 responden, analisis data dilakukan melalui metode Structural Equation Modeling (SEM) menggunakan perangkat lunak SmartPLS 3.2.9. Hasil menunjukkan bahwa persepsi kegunaan dan niat perilaku untuk menggunakan memiliki pengaruh positif yang signifikan terhadap penggunaan aktual. Selain itu, kualitas layanan, persepsi kegunaan, dan persepsi kemudahan penggunaan memiliki pengaruh signifikan terhadap niat perilaku untuk menggunakan. Variabel niat perilaku untuk menggunakan juga terbukti memediasi pengaruh ketiga variabel tersebut terhadap penggunaan aktual. Namun, kualitas layanan dan persepsi kemudahan penggunaan tidak memiliki pengaruh langsung yang signifikan terhadap penggunaan aktual. Studi ini memberikan kontribusi empiris terhadap pemahaman penerimaan teknologi autogate dan menawarkan implikasi praktis bagi pengelola bandara untuk meningkatkan layanan dan mengoptimalkan adopsi teknologi imigrasi.
Efektivitas Pelaksanaan Safety Management System (SMS) Sebagai Implikasi Dari Penerapan Manajemen Risiko Dan Jaminan Keselamatan Melalui Komitmen Manajemen Manik, Andry Nico; Agusinta, Lira; Abidin, Zaenal
Journal of Authentic Research Vol. 5 No. 1 (2026): Februari
Publisher : LITPAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/r15qyk39

Abstract

Abstrak Keselamatan penerbangan merupakan aspek krusial dalam industri penerbangan yang diatur melalui pelaksanaan Safety Management System (SMS). Meskipun SMS telah diadopsi secara formal oleh penyelenggara bandar udara di Indonesia, efektivitas pelaksanaannya masih menjadi tantangan, seperti yang terjadi di Bandar Udara Juanda. Penelitian ini bertujuan untuk menganalisis pengaruh manajemen risiko keselamatan dan jaminan keselamatan terhadap efektivitas pelaksanaan SMS, dengan komitmen manajemen sebagai variabel mediasi. Sampel sebanyak 71 responden dipilih dari populasi 245 personel bandar udara. Analisis data dilakukan menggunakan metode Structural Equation Modeling berbasis Partial Least Squares (PLS-SEM) dengan bantuan perangkat lunak SmartPLS versi 4.1.  Hasil penelitian menunjukkan bahwa manajemen risiko keselamatan berpengaruh signifikan terhadap efektivitas pelaksanaan SMS baik secara langsung maupun tidak langsung melalui komitmen manajemen. Komitmen manajemen juga terbukti memiliki pengaruh yang signifikan dalam meningkatkan pelaksanaan SMS, mencerminkan pentingnya peran aktif manajemen, konsistensi kebijakan, dan dukungan sumber daya. Sebaliknya, jaminan keselamatan menunjukkan pengaruh positif namun tidak signifikan terhadap efektivitas pelaksanaan SMS, baik secara langsung maupun tidak langsung melalui komitmen manajemen. Aviation safety is a crucial aspect of the aviation industry, governed through the implementation of a Safety Management System (SMS). Although SMS has been formally adopted by airport operators in Indonesia, its implementation effectiveness remains a challenge, as observed at Juanda International Airport. This study aims to analyze the influence of safety risk management and safety assurance on the effectiveness of SMS implementation, with management commitment as a mediating variable. A total of 71 respondents were selected from a population of 245 airport personnel using purposive sampling. Data analysis was conducted using Structural Equation Modeling based on Partial Least Squares (PLS-SEM) with the assistance of SmartPLS version 4.1. The results indicate that safety risk management significantly influences the effectiveness of SMS implementation, both directly and indirectly through management commitment. Management commitment also has a significant impact on enhancing SMS implementation, highlighting the importance of active managerial involvement, policy consistency, and resource support. Conversely, safety assurance shows a positive but statistically insignificant effect on SMS effectiveness, both directly and indirectly through management commitment.
Employee Performance Through Employee Engagement in Cargo Companies Setyawati, Aswanti; Pahrudin, Cecep; Agusinta, Lira; Sitanggang, Rohana; Susanto, Primadi Candra
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 2 (2025): JIMKES Edisi Maret 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i2.3400

Abstract

This study aims to examine the influence of self-efficacy and discipline on employee performance, both directly and indirectly through employee engagement as a mediating variable, in cargo companies located in DKI Jakarta. A quantitative descriptive approach was applied, using purposive sampling with a total of 337 respondents. Data were analyzed using SmartPLS. The results show that both self-efficacy and discipline have a positive and significant impact on employee engagement and employee performance. Employee engagement also has a positive and significant effect on employee performance. Furthermore, self-efficacy positively influences employee performance through employee engagement, whereas discipline does not show a significant indirect effect through engagement. These findings offer practical implications for human resource management in the cargo sector to enhance employee performance by fostering self-efficacy and engagement. This study is limited to a specific geographical area and time frame, suggesting the need for broader future research.   Keywords: Employee Performance, Employee Engagement, Self-Efficacy, Discipline
Analysis of the Effect of Warehousing Management System and Employee Ability on Work Productivity through Lean Warehousing in the Warehouses of the National Disaster Management Agency (BNPB) and the Regional Disaster Management Agency (BPBD) Ghaddafi, Muhaiminul; Fatimah, Siti; Soekirman, Atong; Agusinta, Lira; Arubusman, Dian Artanti
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 5 No. 4 (2025): July 2025
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v5i4.971

Abstract

Indonesia is located along the equator and at the convergence of three major tectonic plates, making it prone to natural disasters such as earthquakes, tsunamis, and landslides. BNPB and BPBD manage disaster logistics using technology-based warehouse management systems (WMS) to improve aid distribution efficiency. This study examines the combined impact of warehouse management systems and employee capabilities on work productivity using a Lean Warehousing approach, which has not been extensively explored in previous research. The study was conducted at BNPB Jatiasih warehouse and BPBD warehouses across Java Island using observations, interviews, and questionnaires distributed to 98 respondents. Data were analyzed with SPSS 24.00, employing descriptive statistics, multiple regression, F-tests, t-tests, and the coefficient of determination (R²). Most respondents were male (76.8%) with a bachelor’s degree (39.8%). Validity tests showed that variables including inventory management, picking, item placement, employee skills, and lean warehousing had valid correlations above 0.202. Descriptive analysis indicated that warehouse management at BNPB and BPBD is effective but needs improvements in IT utilization, picking efficiency, inventory recording, and employee skills. Statistical tests confirmed that all variables significantly influence lean warehousing and productivity at a 95% confidence level. The study contributes novel insights by demonstrating how technology and employee capability synergistically enhance lean warehousing performance in disaster logistics. Strategic recommendations include routine employee training, strengthened cooperation through coaching and briefings, and optimized budget use via internal audits and independent utilization of logistical assets.
Co-Authors A.J Muljadi Aang Gunawan Aang Gunawan, Aang Abdul Ghafar Abdul Ghafar Abdullah Ade Suryobuwono Addini, Fida Fathiyah Adik Moechlis Aisyah Rahmawati Aisyah Rahmawati Aji Endra Nugroho Alfarizi Nasution, Nursery Alfi Kamil Rafi Ananda, Candra Andri Primadi, Andri Andriansyah Andriansyah Andry Nico Manik Ariohadi, Mohammad Wisanggeni Aswanti Setyawati Berliana, Dhana Budi Karyono, Aris Budiman, Cecep Cecep Pahrudin Cecep Pahrudin Cecep Pahrudin Cecep Pahrudin, Cecep Datonabolon Datonabolon Dian Artanti Arubusman Dian Artanti Arubusman, Dian Artanti Dian Octaviani, Reni Dida Nurhaida Dinar Dewi Kania Djabutafuan, Abdul Azis Gani Djamal Subastian Dwi Haryanto Dwi Yulika Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Edi Abdurachman Edi Abdurachman Edwin Lermatan, Esternilus Ellen Rumintang Endang Sugiharti Euis Saribanon, Euis Evi Satispi Fachrial, Peppy Fahrial, Peppy Fajar Ardhi Gibran Farisyi, Sofwan febriyanti febriyanti Gabriella, Joanna Ghaddafi, Muhaiminul Hadi Setyabudi Pramono Hakim, Muhammad Wildanul Hanifah Hanifah hanifah hanifah Haris Haris, Haris Hasanah, Khaimatul Heni Pujiastuti HM. Thamrin Ikhsan, Ridho Bramulya Imat Rakhmatillah Indra Gunawan Intan Pawreski Jermanto Setia Kurniawan Jermanto Setia Kurniawan, Jermanto Setia Juhri, Apsada Juliater Simamarta Khansa Khairunnisa Kholdun, Amrulloh Ibnu Koesmariadi, Fransiska Agustina Latifah, Alfi Lermatan, Esterlinus Edwin Lesse, Johan M. Yogi Riyantama Isjoni Mamun Murod Maolani, Rukaesih Achmad Marthaleina Ruminda Sitorus Masjraul Hidayat Matagiwa, Parabil Muhammad Thamrin Mulyadi Mulyadi Mustika Sari, Mustika Mustikasari Mustikasari Nofrisel Nofrisel Novel, Novel Nur, Yunitha Ardiana Nurul Hidayati Octora, Theresye Yoanyta Okin Ringan Purba Olfebri Peppy Fachrial Prasada Ricardianto Prasadja Ricardianto Prasadja Ricardianto, Prasadja Primadi Candra Susanto Purba, Okin Ringan Purwoko, Harry Putra, Derry Herlasetyadi Raden Didiet Rachmat Hidayat Raden Didiet Rachmat Hidayat Rafi, Salahudin Reza Fauzi Jaya Sakti Reza Fauzi Jayasakti Rully Indrawan Rully Setyawan Ryan Firdiansyah Suryawan Sandriana Marina Saputro, Sarwono Hadi Sarinah Sarinah SATISPI, EVI Sembiring, Honny Fiva Akira Sembiring, Rinawati Sholihah, Sita Aniisah Sita Aniisah Sholihah Sitanggang, Rohana Siti Fatimah Siti Fatimah Siti Maemunah Soekirman, Atong Sudjanadi, Sudjanadi Sugiyanto - Suharto Abdul Majid suryawan, ryan firdiansyah Suryobuwono, Abdullah Ade Taufiqurokhman TAUFIQUROKHMAN, TAUFIQUROKHMAN Theresye Yoanyta Octora Tohir, Muhammad Ulud Nopriyadi Vica N Harahap Wahyu Wibowo Wahyudi, Dardi Wildan Wildan Wildan, Wildan Wynd Rizaldy Yana Tatiana Yana Tatiana, Yana Yosi Pahala, Yosi Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuwono Dwisilo Sucipto Zaenal Abidin Zaenal Abidin Zahroni, Zahroni Zulkifli Zulkifli