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Dasrun Hidayat

Universitas Adhirajasa Reswara Sanjaya

Author-ID : 2646259

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Implementation Analysis Safety Culture to Improve the Quality of Health Services Zulfa Nurul Fath; Dasrun Hidayat; Didin Syarifuddin
Research of Service Administration Health and Sains Healthys Vol. 6 No. 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9256

This study aims to analyze the implementation of patient safety culture at Kimia Farma Kosambi Karawang Clinic using a mixed methods approach with a sequential exploratory design. The research is motivated by the importance of safety culture as an indicator of healthcare service quality, especially considering the continued occurrence of incidents such as patient falls and the use of non- sterile equipment. The qualitative method involved in-depth interviews and observations of medical staff and management, while the quantitative method used a questionnaire based on 12 dimensions from AHRQ and was analyzed using SPSS. The findings show that active involvement of management, compliance of healthcare workers, and effective communication significantly contribute to the development of a strong safety culture. Identified barriers include low incident reporting, limited regular training, and weak inter-team collaboration. Recommended strategies include strengthening transformational leadership, implementing a non-punitive reporting system, SBAR communication training, and integrating local values into the organizational culture. The study concludes that the success of safety culture implementation highly depends on collaboration between management and healthcare workers in building a safe, adaptive, and sustainable service system, while also offering theoretical and practical contributions to the development of safety culture in primary healthcare settings.

Evaluation Strategy to Improve the Utilization of Posbindu As-Syifa I in the Facilities Aspect in Gerem Village, Banten Province Firda Diah Utami; Dasrun Hidayat; Yen Efawati
Research of Service Administration Health and Sains Healthys Vol. 7 No. 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10145

This study analyzes the implementation of service strategic management at Posbindu PTM As-Syifa I in Gerem Village, Banten Province, focusing on service quality, monitoring and evaluation systems, and the role of human resources and stakeholders. Using descriptive qualitative methods through in-depth interviews, observations, and document studies. Results show service quality is quite good with active cadre support and basic screening tools. However, limited infrastructure, absence of permanent facilities, and participant fluctuations remain obstacles. Monitoring and evaluation are conducted through primary health center supervision but lack structured internal evaluation mechanisms. SWOT analysis indicates the need for strengthening internal evaluation SOPs, cadre capacity building, and digitalization of recording. Limited funding and unintegrated stakeholder coordination emphasize the importance of formal cooperation and funding diversification for program sustainability.

Pengaruh Insentif dan Reward terhadap Kinerja Para Pegawai di Rumah Sakit Islam Jakarta Sukapura Kelapa Gading Axel Ivander; Dasrun Hidayat; Kahar Mulyani
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 4: Juni 2026
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/j-ceki.v5i4.17822

Penelitian ini bertujuan menganalisis pengaruh insentif dan reward terhadap kinerja pegawai di Rumah Sakit Islam Jakarta Sukapura Kelapa Gading. Penelitian dilatarbelakangi oleh pentingnya pengelolaan sumber daya manusia dalam organisasi pelayanan kesehatan yang menuntut kinerja tinggi untuk mendukung kualitas layanan kepada masyarakat. Penelitian menggunakan pendekatan kuantitatif dengan desain eksplanatori melalui survei terhadap pegawai rumah sakit. Data dikumpulkan menggunakan kuesioner terstruktur dan dianalisis melalui analisis regresi untuk menguji pengaruh masing-masing variabel maupun pengaruh secara bersama-sama. Hasil penelitian menunjukkan bahwa insentif dan reward berpengaruh positif terhadap kinerja pegawai. Pemberian kompensasi yang adil, penghargaan atas prestasi kerja, serta sistem apresiasi yang konsisten mampu meningkatkan motivasi, tanggung jawab, dan produktivitas pegawai dalam menjalankan tugasnya. Temuan ini menegaskan bahwa pengelolaan sistem insentif dan reward merupakan strategi penting dalam meningkatkan kinerja sumber daya manusia serta mendukung efektivitas organisasi pelayanan kesehatan.

Pola Komunikasi Pelayanan Customer Service Bank Jabar-Banten Selama Pandemi Covid-19 Agia Dwi Vici Utami; Dasrun Hidayat; Suci Nujiana; Mega Mutia Maeskina
Jurnal Riset Komunikasi (JURKOM) Vol. 5 No. 1 (2022): Februari 2022
Publisher : Asosiasi Pendidikan Tinggi Ilmu Komuniasi (ASPIKOM) Wilayah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38194/jurkom.v5i1.421

This study focuses is changing the way of Customer Service works during the Covid-19 pandemic. The change in the Customer Service mechanism during the Covid-19 pandemic became the background of the problem, therefore a study was needed regarding the working mechanism of Customer Service during the Covid-19 pandemic. The purpose of the study was to analyze all forms of change and communication patterns in Customer Service services during the Covid-19 pandemic. The qualitative method used in this research is a case study approach. Involving two Customer Service and three customers as informants. The data collection techniques are data reduction, data presentation and conclusions (data verification). The results of this study found three differences in the mechanism of Customer Service during the Covid-19 pandemic which included changes in the layout of the room, changes in working hours and Customer Service attributes. The results of this study, researchers hope to contribute to improving the business of the banking sector and improve Customer Service hence that there is no miscommunication does not occur in the next time.

Implementation of Digital Transformation and Employee Work Efficiency in Hospitals Ida Ayu Galih Pertiwi; Dasrun Hidayat; Mira Veranita
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19877

Abstract This study aims to analyze the effect of digital transformation on employee work efficiency, and to explain the mechanisms linking this variable within the hospital’s operational context. The study uses a mixed-method approach with a sequential explanatory design, beginning with a quantitative phase through an employee questionnaire survey, followed by a qualitative phase through in-depth interviews to clarify and enrich the quantitative findings. Conceptually, the model is built on the integration of the Technology Acceptance Model (TAM) and the Resource-Based View (RBV), which position digital transformation as a strategic resource that influences work efficiency at the individual level. Quantitative data were analyzed using multiple linear regression with classical assumption tests, while qualitative data were analyzed thematically. The results show that digital transformation has a positive and significant effect on work efficiency through improved workflows, use of information systems, and reduced time wastage, highlighting the need for continuous investment in the integration of technology-based work processes in hospitals.

Implementation of Clinical Pathways as A Strategy To Address Pending BPJS Claims ingrid susanti; Dasrun Hidayat; Kahar Mulyani
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19881

Pending BPJS Health claims are a recurring problem that affects hospital cash flow, cost efficiency, and service quality. At Rama Hadi Hospital Purwakarta, the average pending claim rate in 2025 reached 12.5% for outpatient services and 20% for inpatient services, with monthly fluctuations that did not indicate sustained improvement. This study aimed to analyze the profile of pending claims, strategies for improving the quality of medical documentation, the implementation of clinical pathways, the involvement of the casemix team, their impact on cost efficiency and service quality, and the formulation of effective management strategies. A descriptive qualitative approach was used, involving seven purposively selected participants consisting of an internal verifier, case manager, claims officer, coder, hospital director, general practitioner, and specialist physician. Data were collected through in-depth interviews, observation, and document review, and were analyzed through data reduction, data presentation, and conclusion drawing. The findings showed that pending claims were mainly caused by incomplete medical summaries, operative reports, and supporting examination results. Clinical pathways contributed to reducing variations in care and the risk of pending claims, although their implementation remained constrained by patient comorbidities and differences in perception among specialist physicians. The casemix team played an important role in ensuring coding accuracy based on ICD-10 and INA-CBG, but continued to face challenges related to documentation compliance and differences in interpretation with BPJS verifiers. High pending claim rates disrupted cash flow and potentially affected the continuity of service quality. This study concluded that reducing pending claims requires an integrated strategy involving stronger EMR-based documentation, improved compliance with clinical pathways, optimization of the casemix team, continuous monitoring, and the use of digital technology.

Shared Decision-Making Based Structured Communication in Improving Patient Understanding and Patient Safety Diaz Alifarizki Zuvarcan; Dasrun Hidayat; Mira Veranita
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19882

Clinical communication failures and low patient involvement are the primary causes of patient safety incidents in hospitals. The asymmetrical communication in the inpatient wards of RSUD Dr. Moewardi potentially reduces patient understanding, particularly in chronic cases involving high-risk therapies. This study aims to explore the implementation of a structured communication system based on Shared Decision-Making (SDM) and to measure its impact on enhancing patient understanding (health literacy) and strengthening personalized-care-based patient safety. This study employs a Mixed Methods Sequential Exploratory design. The qualitative exploratory phase involves in-depth interviews with 11 informants (healthcare professionals, head nurses, and patients/families) to investigate the implementation of communication and its barriers in the field. These findings serve as the foundation for developing quantitative instruments, which will be distributed to 96 healthcare professionals using a proportionate stratified random sampling technique. The data will be analyzed using inferential statistics to evaluate the effects and mediation among variables. The results are expected to demonstrate that health literacy significantly mediates the impact of structured communication on patient safety. The implications of this study are projected to provide a strategic foundation for hospital management to reconstruct bedside handover and educational guidelines, making them more personal and participatory to prevent Adverse Events (AEs).

RESPONSIVENESS OF PATIENT COMPLAINTS VIA SOCIAL MEDIA AT BIDADARI HOSPITAL, BINJAI Maharani Siregar; Dasrun Hidayat; Yani Restiani Widjaya
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19894

ABSTRACT This study aims to formulate the responsiveness process of handling complaints through social media and how officers interpret responsiveness, as well as how organizational dynamics influence responses to patient complaints submitted through social media at Bidadari Binjai Hospital. The phenomenon raised is that there is a research gap regarding the responsiveness of handling complaints via social media in hospitals which is considered slow. This shows that the speed of response is an important aspect in handling complaints via social media. The methodology used was a descriptive qualitative approach. Primary data was obtained through field observations and in-depth interviews with management and patients. Data analysis used an interactive model that included data reduction, data presentation, and conclusion drawing. Results study show that responsiveness service in handling complaint patient via social media at Bidadari Hospital Binjai has implemented through mechanism reception complaints, verification, coordination with related units, follow up continue, and delivery results settlement to patient. Responsiveness officer shown through polite, empathetic, interactive communication, and professional with ensure information provided easy understood as well as guard confidentiality patients. However, research Also find a number of constraints, namely Not yet availability of special SOPs handling complaint through social media, limitations source Power humans, and double task affected officers on slowness time response to part complaint. In overall, handling complaint through social media has walk with good,but Still need strengthening system And source Power For increase quality responsiveness service.

Analysis of Compensation and Employment Status in Reducing Nurse Turnover Intention in Hospitals Nova Yasita; Dasrun Hidayat; Mira Veranita
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19907

This study aims to analyze the effect of performance allowances, employment status, and old age security on the turnover intention of nurses at Kharitas Bhakti Private Hospital, Pontianak. This study is motivated by the fact that high nurse turnover can have a negative impact and pose a serious challenge to the efficiency and effectiveness of healthcare services. Turnover can impact staffing, as increased turnover increases the workload due to caring for more patients than usual. To address this issue, this study used a quantitative approach with an analytical survey method and a cross-sectional approach. The results showed that performance allowances had an effect on nurses' turnover intention. Performance allowances were shown to have a negative relationship and influence on nurses' turnover intention. There was an effect of old age security on nurses' turnover intention. Old age security was shown to have a relationship and influence on nurses' turnover intention. Employment status was shown to have a relationship and influence on nurses' turnover intention. Nurse turnover intention at Kharitas Bhakti Private Hospital. It is expected that the hospital will improve the quality of performance allowances, provide certainty regarding employee status, and strengthen the old-age security program as strategic steps to reduce nurse turnover intention.

PENGARUH BEBAN KERJA DAN LINGKUNGAN KERJA TERHADAP KUALITAS KERJA PERAWAT DI RSU BELLEZA KEDATON Julia Nur Andina; Dasrun Hidayat; Budi Santoso
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 03 (2026): Volume 12 No. 03, September 2026 Published
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i03.18529

Nurses' work quality is a key determinant of healthcare service quality because nurses interact directly and continuously with patients. This study aimed to analyze the effect of workload and work environment on nurses' work quality at Belleza Kedaton General Hospital. A quantitative explanatory survey with descriptive and verificative analysis was used. The population consisted of 97 staff nurses and all members were included through total sampling. Data were collected using a 40-item questionnaire and analyzed with descriptive statistics, instrument validity and reliability tests, classical assumption tests, and multiple linear regression using SPSS 25. The workload, work environment, and work quality variables obtained mean scores of 3.17, 3.16, and 3.32, respectively. Workload significantly affected work quality (t = 6.181; p < 0.001; beta = 0.520), as did the work environment (t = 5.205; p < 0.001; beta = 0.438). Simultaneously, both variables were significant (F = 325.137; p < 0.001) and explained 87.4% of the variance in nurses' work quality. The findings emphasize proportional workload management, adequate staffing, and a safe and supportive work environment to strengthen nursing service quality.

Co-Authors A Rohendi A Rohendi A. Rohendi Acep Rohendi Achmad Wildan Kurniawan Achmad Wildan Kurniawan, Achmad Wildan Afifah Nurul Mardhiyah Agia Dwi Vici Utami Agueda Da Conceicao Agung Prasetya Agung, Wiseto Prasetyo Ahmad Jaenal Mustopa Jaenal Mustopa Aisya Sucy Nabila Alam, Hikmatul Alila Pramiyanti Aliya Azrifatin, Anis Alvi Fitrianti Alya Rahma Zahrani Andikarya, Oke Andikarya, R. Oke Anisa Nurul Hasanah Anisti, Anisti Annisa Luthfah Shafira Annisa Nurhasanah Arif Nur Hidayanto Arif Rachman Arif Rachman Arzaq Fikrian Zahrawan Astuti, Gita Atie Rachmiatie Aulia, Ellena Fitri Axel Ivander Ayu Wulandari Bagenda, Wahyuddin Bambang Sugiyarto Baruna Tyaswara Baskoro, Lahandi Bayu Rizky Ramadhani Beatrik Yunike Yulanda Sroyer Berliani, Ajeng Novia Birowo, Anandito Budi Santoso Budi Santoso Cecilia Putri Christa Citta, Givania Diwiya Darajat Wibawa Deri Hanafy D Dessy Maya Kartika Eka Putri Destien Mistavakia Sirait Dian Aprianita Diana Soesilo, Diana Diaz Alifarizki Zuvarcan Dinda Rizkyana Diny Fitriawati, Diny Dudi Rustandi Dwi Budi Santoso Dyah Putri Ayuningtyas Eli Susana, Eli Ellena Fitri Aulia Elsa Yuniarti Endang Komara Engkus Kuswarno Erliany Syaodih Erliany Syaodih Fadilah, Alya Najla Fatmah Hulaibi Febry Ramadanu Feliza Zubair Feliza Zubair Femi Oktaviani Ferdinandus Ngare Firda Diah Utami Freddy Yusanto Gartika Rahmasari Gartika Rahmasari, Gartika Gita Melati Gusdianto, Adi Gustini, Leili Kurnia Halita, Yessi Okta Hamdani, Neng Heni Rachmawati Handayani , Nining Handayani, Ni Luh Handhika Perdhana Putra Hanny Hafiar Harikatang, Agung Damai Haslina Halim Haura Hermawanti Hendrawan, Heri Henhen Siti Rugoyah Hidayat, Sarah Nursa'diah I Made, Dwi Saputra Ida Ayu Galih Pertiwi Ign Wiseto P Agung Indria Angga Dianita ingrid susanti Irsan Mubarak Ismail, Muhammad Iswanto Iswanto Jayawijaya, Firman Julia Nur Andina Kahar Mulyani Kahar Mulyani Kahar Mulyani Kahar Mulyani Kamarani, Dinar Dina Karamani, Dinar Dina Karina Widia Sari Supriatna Karlina Nadya Kharmi Juni Yanti Koleangan, Peter Joshua Alexander Kusharini, Omitta Yuliastuti Lalu Anugrah Nugraha Lazuardy, Muhammad Azhary Lee, Yoseph Lena Lena Lestari, Yuniati Lyndon, Novel Lyndon, Novel Anak Maeskina, Mega Mutia Maharani Siregar Maharani, Iris Fatia Mahardiansyah Suhadi Mahardiansyah Suhadi Manik, Siti Lolo Sundari Maya Retnasari Maya Retnasary Maylanny Christin Mega Mutia Maeskina Mega Mutia Maeskina Mega Puspa Dias Merri Indriana Merri Indriana Mochamad Sukrisno Mardiyanto Mohamad Audy Novaldi Mubaraq Juli Saputra Mudzammil Fikri Haqani Muhammad Raji Alfathian Muhammad Rofi Jamil Mujianto, Haryadi Mulyana Syarip Panjia Mulyani, Kahar Nabila Damayani Marzaman Nadia Agustina Rahayu Nano Isdiyanto Naya, Pramedistiyani N Ain Neng Yayu Nining Handayani Nining Handayani Noer Rizky Helga Widowati Noer Rizky Helga Widowati Noeraida Noeraida Nofha Rina Nopita Dewi Nova Yasita Novian Agung Pratama Novianti Eka Kartika Nur Afifa, Vanessa Aura Nur'aeni Tarmidzi Nur'aeni, Nur'aeni Nur, Risti Nur’Aeni, Nur’Aeni Pasha Muhpriaji Pipit Fitriani Poppy Yuniawati Primaditya, Intan Nararia Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi R Oke Andikarya R. Oke Andikarya Rahmani, Tazkia Falah Rahmat Hidayat Raihan Robiansyah Rangga Alfara Raudya Putri Damayanti Rena Delianti Reza Rizkina Taufik Rhenald Fahmi Andhika Rian Andriani Rico Kurnia Yudhaswara Rinawati Rinidji, Alif Putra Robert Robert Rohendi, A Rubini, Rizki Adriansyah S Nurul Fatonah Salinda, Rheihan Atridya Saputra, Yakobus Angga Ricardo Saputri, Almauri Satia Rahmawati, Lusi Seli Dela Sufiati Sigourney Ruth Bunga Tanuwijaya Simamora, Harmoni Sobia Shahzad Sri Dewi Setiawati Suci Nujiana Sudiryo Sudiryo Sudiryo Sudiryo, Sudiryo Suherman, Suherman Sukajie, Bambang Sukatno Krisbianto Sukatno Krisbianto Sukma Sahadewa Sukma, Firandicha Prawira Sukmawati, Nisrina Sulistyowati, Yekti Surman, Surman Susanto, Dede Himawan Dwi Suyono, Seso Sulijaya Syafiqoh, Salwa Syarifuddin , Didin Syifarina Mutiara Oktaviani Tabitha Hemastuti Tara, Elena Silvia Tita Melia Milyane Titin Suhartini Titin Suhartini Trisnaryan Pratama, Fahri Ummah, Syadathul Utomo, Muhammad Aditya Vebrianti, Seni Veranita, Mira Vica Claudia Budiono Viky Ferdiansyah Yani Restiani Yani Restiani Widjaya Yani Restiani Widjaya Yaser Mubarok Yen Efawati Yenie Surveyanti Yolanda Maulydia Yuliana Maknolia Yuniati Lestari Zainur Rosidah Zikri Fachrul Nurhadi, Zikri Fachrul Zulfa Nurul Fath

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