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Dasrun Hidayat
Universitas Adhirajasa Reswara Sanjaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Pengaruh Gaya Komunikasi dan Pesan Komunikasi Dokter UGD Terhadap Kepuasan Pasien Pada Rumah Sakit Islam Siti Hajar Mataram Lalu Anugrah Nugraha; Dasrun Hidayat; Kahar Mulyani
Cerdika: Jurnal Ilmiah Indonesia Vol. 5 No. 6 (2025): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v5i6.2589

Abstract

The research titled "The Influence of Communication Style and Communication Messages of Emergency Room Doctors on Patient Satisfaction at Siti Hajar Islamic Hospital Mataram" is based on numerous complaints regarding patient satisfaction with the communication style of doctors in the emergency room (ER). Communication between doctors and patients often triggers dissatisfaction, as expectations do not match the outcome. This study aims to analyze the influence of communication style and communication messages of ER doctors on patient satisfaction. The research method used is quantitative analytical with a cross-sectional approach. The research sample was taken based on accidental sampling. The findings of the study show a significant influence of the communication style of ER doctors on patient satisfaction, the communication messages of ER doctors on patient satisfaction, and collectively, both the communication style and communication messages of ER doctors on patient satisfaction, with a satisfaction percentage of 84.2%. The remaining 15.8% of patient satisfaction is influenced by other factors, such as short waiting times to receive medical services and the smoothness and speed of the medical service process experienced. The implications of this research explain that good communication by ER doctors has a positive impact on patient satisfaction at the hospital.
PENGARUH KOMPENSASI, KEDISIPLINAN, JENJANG KARIR, DENGAN MODERASI LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS KARYAWAN RS MUHAMMADIYAH TUBAN Yenie Surveyanti; Dasrun Hidayat; Yani Restiani Widjaja
Journal of Economic, Bussines and Accounting (COSTING) Vol. 9 No. 1 (2026): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/nfaprp89

Abstract

Employee productivity is a vital element for achieving optimal organizational performance, particularly in the healthcare sector, which demands excellent patient care. Muhammadiyah Tuban Hospital (RSMT) faces several productivity challenges, evident in ongoing complaints about the competence and behavior of healthcare workers, the ineffective implementation of incentive programs, and inadequate workloads. These internal challenges are reinforced by survey results indicating suboptimal employee job satisfaction and a Bed Occupancy Rate (BOR) of 2024 that remains below operational standards. Performance evaluations also reveal that a number of staff, both medical and non-medical, have not met expectations in key aspects such as satisfaction, loyalty, and work behavior. Previous research consistently demonstrates that compensation, discipline, career progression, and the work environment are important factors influencing performance. Compensation enhances motivation and retention; discipline reflects organizational ethics; career progression encourages work continuity; and the work environment supports task effectiveness. However, the specific influence of these four factors on staff productivity at RSMT has never been comprehensively studied. Therefore, this study aims to analyze the influence of compensation, discipline, career path, and work environment on employee productivity at RSMT. The analysis results show that the influence of these variables varies. Only discipline and career path significantly influence productivity. Meanwhile, recovery and work environment variables do not have a significant impact. These findings are expected to provide key input for hospital HR management policies to improve service quality, strengthen institutional performance, and balance ongoing technological developments.
IPPAR Model Pendekatan Content creator Dalam Mempertahankan Reputasi Di Media Snack Video Mega Mutia Maeskina; Dasrun Hidayat; Iris Fatia Maharani
Communicatus: Jurnal Ilmu komunikasi Vol. 5 No. 2. December (2021): Communicatus: Jurnal Ilmu Komunikasi
Publisher : Fakultas Dakwah dan Komunikasi UIN Sunan Gunung Djati Bandung Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/cjik.v5i2.14624

Abstract

Maintaining views is a huge responsibility for content creators as it is related to reputation. A successful content creator always attempts to maintain views at minimum viral views. This study aims to investigate the communication behavior of content creators in designing content and how to keep views at a minimum viral view of 5,000 views on Snack Video. This study used an ethnographic study of public relations with the IPPAR analysis model (Insight, Strategic Program, Implementation Program, Action, and Reputation) with a qualitative approach. The results of this study show that 1. Content creators performed phases in designing content by analyzing a situation, building concepts, creating content, and evaluating content in communication behavior, 2. Content creators acted consistently, have genuine ideas, followed viral content, and interacted with the audience in maintaining views. In designing content and maintaining views is related to the reputation and selling value of content creators, so the impact obtained by content creators is support through followers, messages, likes, views, shares, fanbase, and comments from the audience.
Implementation Analysis Safety Culture to Improve the Quality of Health Services Zulfa Nurul Fath; Dasrun Hidayat; Didin Syarifuddin
Research of Service Administration Health and Sains Healthys Vol. 6 No. 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9256

Abstract

This study aims to analyze the implementation of patient safety culture at Kimia Farma Kosambi Karawang Clinic using a mixed methods approach with a sequential exploratory design. The research is motivated by the importance of safety culture as an indicator of healthcare service quality, especially considering the continued occurrence of incidents such as patient falls and the use of non- sterile equipment. The qualitative method involved in-depth interviews and observations of medical staff and management, while the quantitative method used a questionnaire based on 12 dimensions from AHRQ and was analyzed using SPSS. The findings show that active involvement of management, compliance of healthcare workers, and effective communication significantly contribute to the development of a strong safety culture. Identified barriers include low incident reporting, limited regular training, and weak inter-team collaboration. Recommended strategies include strengthening transformational leadership, implementing a non-punitive reporting system, SBAR communication training, and integrating local values into the organizational culture. The study concludes that the success of safety culture implementation highly depends on collaboration between management and healthcare workers in building a safe, adaptive, and sustainable service system, while also offering theoretical and practical contributions to the development of safety culture in primary healthcare settings.
Evaluation Strategy to Improve the Utilization of Posbindu As-Syifa I in the Facilities Aspect in Gerem Village, Banten Province Firda Diah Utami; Dasrun Hidayat; Yen Efawati
Research of Service Administration Health and Sains Healthys Vol. 7 No. 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10145

Abstract

This study analyzes the implementation of service strategic management at Posbindu PTM As-Syifa I in Gerem Village, Banten Province, focusing on service quality, monitoring and evaluation systems, and the role of human resources and stakeholders. Using descriptive qualitative methods through in-depth interviews, observations, and document studies. Results show service quality is quite good with active cadre support and basic screening tools. However, limited infrastructure, absence of permanent facilities, and participant fluctuations remain obstacles. Monitoring and evaluation are conducted through primary health center supervision but lack structured internal evaluation mechanisms. SWOT analysis indicates the need for strengthening internal evaluation SOPs, cadre capacity building, and digitalization of recording. Limited funding and unintegrated stakeholder coordination emphasize the importance of formal cooperation and funding diversification for program sustainability.
Pola Komunikasi Pelayanan Customer Service Bank Jabar-Banten Selama Pandemi Covid-19 Agia Dwi Vici Utami; Dasrun Hidayat; Suci Nujiana; Mega Mutia Maeskina
Jurnal Riset Komunikasi (JURKOM) Vol. 5 No. 1 (2022): Februari 2022
Publisher : Asosiasi Pendidikan Tinggi Ilmu Komuniasi (ASPIKOM) Wilayah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38194/jurkom.v5i1.421

Abstract

This study focuses is changing the way of Customer Service works during the Covid-19 pandemic. The change in the Customer Service mechanism during the Covid-19 pandemic became the background of the problem, therefore a study was needed regarding the working mechanism of Customer Service during the Covid-19 pandemic. The purpose of the study was to analyze all forms of change and communication patterns in Customer Service services during the Covid-19 pandemic. The qualitative method used in this research is a case study approach. Involving two Customer Service and three customers as informants. The data collection techniques are data reduction, data presentation and conclusions (data verification). The results of this study found three differences in the mechanism of Customer Service during the Covid-19 pandemic which included changes in the layout of the room, changes in working hours and Customer Service attributes. The results of this study, researchers hope to contribute to improving the business of the banking sector and improve Customer Service hence that there is no miscommunication does not occur in the next time.
Implementation of Digital Transformation and Employee Work Efficiency in Hospitals Ida Ayu Galih Pertiwi; Dasrun Hidayat; Mira Veranita
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19877

Abstract

Abstract  This study aims to analyze the effect of digital transformation on employee work efficiency, and to explain the mechanisms linking this variable within the hospital’s operational context. The study uses a mixed-method approach with a sequential explanatory design, beginning with a quantitative phase through an employee questionnaire survey, followed by a qualitative phase through in-depth interviews to clarify and enrich the quantitative findings. Conceptually, the model is built on the integration of the Technology Acceptance Model (TAM) and the Resource-Based View (RBV), which position digital transformation as a strategic resource that influences work efficiency at the individual level. Quantitative data were analyzed using multiple linear regression with classical assumption tests, while qualitative data were analyzed thematically. The results show that digital transformation has a positive and significant effect on work efficiency through improved workflows, use of information systems, and reduced time wastage, highlighting the need for continuous investment in the integration of technology-based work processes in hospitals.  
Implementation of Clinical Pathways as A Strategy To Address Pending BPJS Claims ingrid susanti; Dasrun Hidayat; Kahar Mulyani
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19881

Abstract

Pending BPJS Health claims are a recurring problem that affects hospital cash flow, cost efficiency, and service quality. At Rama Hadi Hospital Purwakarta, the average pending claim rate in 2025 reached 12.5% for outpatient services and 20% for inpatient services, with monthly fluctuations that did not indicate sustained improvement. This study aimed to analyze the profile of pending claims, strategies for improving the quality of medical documentation, the implementation of clinical pathways, the involvement of the casemix team, their impact on cost efficiency and service quality, and the formulation of effective management strategies. A descriptive qualitative approach was used, involving seven purposively selected participants consisting of an internal verifier, case manager, claims officer, coder, hospital director, general practitioner, and specialist physician. Data were collected through in-depth interviews, observation, and document review, and were analyzed through data reduction, data presentation, and conclusion drawing. The findings showed that pending claims were mainly caused by incomplete medical summaries, operative reports, and supporting examination results. Clinical pathways contributed to reducing variations in care and the risk of pending claims, although their implementation remained constrained by patient comorbidities and differences in perception among specialist physicians. The casemix team played an important role in ensuring coding accuracy based on ICD-10 and INA-CBG, but continued to face challenges related to documentation compliance and differences in interpretation with BPJS verifiers. High pending claim rates disrupted cash flow and potentially affected the continuity of service quality. This study concluded that reducing pending claims requires an integrated strategy involving stronger EMR-based documentation, improved compliance with clinical pathways, optimization of the casemix team, continuous monitoring, and the use of digital technology.
Shared Decision-Making Based Structured Communication in Improving Patient Understanding and Patient Safety Diaz Alifarizki Zuvarcan; Dasrun Hidayat; Mira Veranita
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19882

Abstract

Clinical communication failures and low patient involvement are the primary causes of patient safety incidents in hospitals. The asymmetrical communication in the inpatient wards of RSUD Dr. Moewardi potentially reduces patient understanding, particularly in chronic cases involving high-risk therapies. This study aims to explore the implementation of a structured communication system based on Shared Decision-Making (SDM) and to measure its impact on enhancing patient understanding (health literacy) and strengthening personalized-care-based patient safety. This study employs a Mixed Methods Sequential Exploratory design. The qualitative exploratory phase involves in-depth interviews with 11 informants (healthcare professionals, head nurses, and patients/families) to investigate the implementation of communication and its barriers in the field. These findings serve as the foundation for developing quantitative instruments, which will be distributed to 96 healthcare professionals using a proportionate stratified random sampling technique. The data will be analyzed using inferential statistics to evaluate the effects and mediation among variables. The results are expected to demonstrate that health literacy significantly mediates the impact of structured communication on patient safety. The implications of this study are projected to provide a strategic foundation for hospital management to reconstruct bedside handover and educational guidelines, making them more personal and participatory to prevent Adverse Events (AEs).
RESPONSIVENESS OF PATIENT COMPLAINTS VIA SOCIAL MEDIA AT BIDADARI HOSPITAL, BINJAI Maharani Siregar; Dasrun Hidayat; Yani Restiani Widjaya
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19894

Abstract

ABSTRACT This study aims to formulate the responsiveness process of handling complaints through social media and how officers interpret responsiveness, as well as how organizational dynamics influence responses to patient complaints submitted through social media at Bidadari Binjai Hospital. The phenomenon raised is that there is a research gap regarding the responsiveness of handling complaints via social media in hospitals which is considered slow. This shows that the speed of response is an important aspect in handling complaints via social media. The methodology used was a descriptive qualitative approach. Primary data was obtained through field observations and in-depth interviews with management and patients. Data analysis used an interactive model that included data reduction, data presentation, and conclusion drawing. Results study show that responsiveness service in handling complaint patient via social media at Bidadari Hospital Binjai has implemented through mechanism reception complaints, verification, coordination with related units, follow up continue, and delivery results settlement to patient. Responsiveness officer shown through polite, empathetic, interactive communication, and​ professional with ensure information provided​ easy understood as well as guard confidentiality patients. However, research Also find a number of constraints, namely Not yet availability of special SOPs handling complaint through social media, limitations source Power humans, and double task affected officers​ on slowness time response to part complaint. In overall, handling complaint through social media has walk with good,but Still need strengthening system And source Power For increase quality responsiveness service.
Co-Authors A Rohendi A Rohendi Acep Rohendi Achmad Wildan Kurniawan Achmad Wildan Kurniawan, Achmad Wildan Afifah Nurul Mardhiyah Agia Dwi Vici Utami Agueda Da Conceicao Agung Prasetya Agung, Wiseto Prasetyo Ahmad Jaenal Mustopa Jaenal Mustopa Aisya Sucy Nabila Alam, Hikmatul Alila Pramiyanti Aliya Azrifatin, Anis Alvi Fitrianti Alya Rahma Zahrani Andikarya, Oke Andikarya, R. Oke Anisa Nurul Hasanah Anisti, Anisti Annisa Nurhasanah Arif Nur Hidayanto Arif Rachman Arif Rachman Astuti, Gita Atie Rachmiatie Aulia, Ellena Fitri Ayu Wulandari Bagenda, Wahyuddin Bambang Sugiyarto Baruna Tyaswara Baskoro, Lahandi Bayu Rizky Ramadhani Beatrik Yunike Yulanda Sroyer Berliani, Ajeng Novia Birowo, Anandito Budi Santoso Cecilia Putri Christa Citta, Givania Diwiya Darajat Wibawa Deri Hanafy D Dessy Maya Kartika Eka Putri Destien Mistavakia Sirait Dian Aprianita Diana Soesilo, Diana Diaz Alifarizki Zuvarcan Dinda Rizkyana Diny Fitriawati, Diny Dwi Budi Santoso Dyah Putri Ayuningtyas Eli Susana, Eli Ellena Fitri Aulia Elsa Yuniarti Endang Komara Engkus Kuswarno Erliany Syaodih Erliany Syaodih Fadilah, Alya Najla Febry Ramadanu Feliza Zubair Feliza Zubair Femi Oktaviani Ferdinandus Ngare Firda Diah Utami Freddy Yusanto Gartika Rahmasari Gartika Rahmasari, Gartika Gita Melati Gusdianto, Adi Gustini, Leili Kurnia Halita, Yessi Okta Hamdani, Neng Heni Rachmawati Handayani , Nining Handayani, Ni Luh Handhika Perdhana Putra Hanny Hafiar Harikatang, Agung Damai Haslina Halim Haura Hermawanti Hendrawan, Heri Henhen Siti Rugoyah Hidayat, Sarah Nursa'diah I Made, Dwi Saputra Ida Ayu Galih Pertiwi Ign Wiseto P Agung Indria Angga Dianita ingrid susanti Irsan Mubarak Ismail, Muhammad Iswanto Iswanto Jayawijaya, Firman Kahar Mulyani Kahar Mulyani Kamarani, Dinar Dina Karamani, Dinar Dina Karlina Nadya Kharmi Juni Yanti Koleangan, Peter Joshua Alexander Kusharini, Omitta Yuliastuti Lalu Anugrah Nugraha Lazuardy, Muhammad Azhary Lee, Yoseph Lena Lena Lestari, Yuniati Lyndon, Novel Lyndon, Novel Anak Maeskina, Mega Mutia Maharani Siregar Maharani, Iris Fatia Mahardiansyah Suhadi Mahardiansyah Suhadi Manik, Siti Lolo Sundari Maya Retnasari Maya Retnasary Maylanny Christin Mega Mutia Maeskina Merri Indriana Merri Indriana Mochamad Sukrisno Mardiyanto Mubaraq Juli Saputra Mudzammil Fikri Haqani Muhammad Raji Alfathian Muhammad Rofi Jamil Mujianto, Haryadi Mulyana Syarip Panjia Mulyani, Kahar Nabila Damayani Marzaman Nadia Agustina Rahayu Nano Isdiyanto Naya, Pramedistiyani N Ain Neng Yayu Nining Handayani Nining Handayani Noer Rizky Helga Widowati Noer Rizky Helga Widowati Noeraida Noeraida Nofha Rina Nopita Dewi Nova Yasita Novian Agung Pratama Novianti Eka Kartika Nur Afifa, Vanessa Aura Nur'aeni Tarmidzi Nur'aeni, Nur'aeni Nur, Risti Nur’Aeni, Nur’Aeni Pipit Fitriani Poppy Yuniawati Primaditya, Intan Nararia Purwadhi Purwadhi Purwadhi Purwadhi R Oke Andikarya R. Oke Andikarya Rahmani, Tazkia Falah Rahmat Hidayat Raihan Robiansyah Rangga Alfara Raudya Putri Damayanti Rena Delianti Reza Rizkina Taufik Rhenald Fahmi Andhika Rian Andriani Rinawati Rinidji, Alif Putra Robert Robert Rohendi, A Rubini, Rizki Adriansyah S Nurul Fatonah Saputra, Yakobus Angga Ricardo Saputri, Almauri Satia Rahmawati, Lusi Seli Dela Sufiati Sigourney Ruth Bunga Tanuwijaya Simamora, Harmoni Sobia Shahzad Sri Dewi Setiawati Suci Nujiana Sudiryo Sudiryo, Sudiryo Suherman, Suherman Sukajie, Bambang Sukatno Krisbianto Sukatno Krisbianto Sukma Sahadewa Sukma, Firandicha Prawira Sukmawati, Nisrina Sulistyowati, Yekti Surman, Surman Susanto, Dede Himawan Dwi Suyono, Seso Sulijaya Syafiqoh, Salwa Syarifuddin , Didin Syifarina Mutiara Oktaviani Tabitha Hemastuti Tara, Elena Silvia Titin Suhartini Titin Suhartini Trisnaryan Pratama, Fahri Ummah, Syadathul Utomo, Muhammad Aditya Vebrianti, Seni Veranita, Mira Vica Claudia Budiono Viky Ferdiansyah Yani Restiani Yani Restiani Widjaja Yani Restiani Widjaja, Yani Restiani Yani Restiani Widjaya Yaser Mubarok Yen Efawati Yenie Surveyanti Yuniati Lestari Zikri Fachrul Nurhadi, Zikri Fachrul Zulfa Nurul Fath