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Evaluasi Efektivitas Pelaksanaan Program Pelayanan Obstetri Neonatal Emergensi Komprehensif di RSUD Sungai Gelam Kabupaten Muaro Jambi Halita, Yessi Okta; Hidayat, Dasrun; Mulyani, Kahar
ProBisnis : Jurnal Manajemen Vol. 16 No. 01 (2025): February: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Penelitian ini bertujuan untuk mengevaluasi efektivitas pelaksanaan Program Pelayanan Obstetri Neonatal Emergensi Komprehensif (PONEK) di RSUD Sungai Gelam Kabupaten Muaro Jambi. Metode penelitian yang digunakan adalah deskriptif kualitatif dengan pendekatan etnografi. Data dikumpulkan melalui wawancara mendalam dengan enam partisipan yang terdiri dari dokter, bidan, perawat, dan pengelola PONEK. Hasil penelitian menunjukkan bahwa faktor input seperti sumber daya manusia dan sarana prasarana masih kurang memadai, terutama terkait dengan ketersediaan layanan 24 jam. Faktor proses menunjukkan adanya pembagian tugas yang jelas namun masih ada hambatan dalam pelaksanaannya, seperti kurangnya dokter spesialis yang standby. Pada faktor output, pencatatan dan pelaporan sudah dilakukan sesuai standar, namun perlu ditingkatkan dari segi detail dan ketepatan waktu. Kesimpulannya, meskipun program PONEK di RSUD Sungai Gelam telah dilaksanakan sesuai standar kebijakan, masih ada beberapa aspek yang perlu diperbaiki agar program ini dapat lebih efektif dalam menurunkan angka kematian ibu dan bayi.
Pengaruh Gaya Komunikasi dan Pesan Komunikasi Dokter UGD Terhadap Kepuasan Pasien Pada Rumah Sakit Islam Siti Hajar Mataram Lalu Anugrah Nugraha; Dasrun Hidayat; Kahar Mulyani
Cerdika: Jurnal Ilmiah Indonesia Vol. 5 No. 6 (2025): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v5i6.2589

Abstract

The research titled "The Influence of Communication Style and Communication Messages of Emergency Room Doctors on Patient Satisfaction at Siti Hajar Islamic Hospital Mataram" is based on numerous complaints regarding patient satisfaction with the communication style of doctors in the emergency room (ER). Communication between doctors and patients often triggers dissatisfaction, as expectations do not match the outcome. This study aims to analyze the influence of communication style and communication messages of ER doctors on patient satisfaction. The research method used is quantitative analytical with a cross-sectional approach. The research sample was taken based on accidental sampling. The findings of the study show a significant influence of the communication style of ER doctors on patient satisfaction, the communication messages of ER doctors on patient satisfaction, and collectively, both the communication style and communication messages of ER doctors on patient satisfaction, with a satisfaction percentage of 84.2%. The remaining 15.8% of patient satisfaction is influenced by other factors, such as short waiting times to receive medical services and the smoothness and speed of the medical service process experienced. The implications of this research explain that good communication by ER doctors has a positive impact on patient satisfaction at the hospital.
The Influence of Leadership Style, Competency and Motivation on Employee Work Productivity at HS Samsoeri Mertojoso Hospital Sulistyowati, Yekti; Hidayat, Dasrun; Sukajie, Bambang
GREENOMIKA Vol. 6 No. 2 (2024): GREENOMIKA
Publisher : Universitas Nahdlatul Ulama Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/unu.gnk.2024.06.2.2

Abstract

The aim of this research was to determine and analyze the influence of leadership style, competence and work motivation which have a dominant influence on employee work productivity at HS Samsoeri Mertojoso Hospital. The research was carried out using a quantitative approach and is included in the type of associative research. The research instrument used a questionnaire. The population is nurses at HS Samsoeri Mertojoso Hospital, totaling 92 people using a total sampling technique. Data analysis was carried out using multiple linear regression analysis techniques using the SPSS program. The research results show that leadership style, competence and work motivation have a significant effect on employee performance. The implications of this research are to increase nurses' work productivity, leaders must be able to set good examples, such as being consistent in implementing policies and being able to make the right decisions. Apart from that, leaders must also be able to be fair to all nurses. Management needs to improve competence, such as by including training and seminars, as well as providing flexibility to pursue higher education.
Strategi Manajemen Pemasaran Digital pada Rumah Sakit Islam Kota Magelang Kusharini, Omitta Yuliastuti; Hidayat, Dasrun; Widjaja, Yani Restiani
ProBisnis : Jurnal Manajemen Vol. 15 No. 6 (2024): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Seiring pekembangan teknologi dan digitalisasi transformasi serta persaingan di industri kesehatan, rumah sakit diharuskan proaktif dalam menerapkan strategi pemasaran yang efektif. Pada era digital ini trend strategi pemasaran telah bergeser ke arah pemasaran digital (Digital Marketing). Digital marketing mengubah cara bisnis, cara berkomunikasi antar organisasi/perusahaan agar organisasi dapat berkembang pesat untuk mempertahankan eksistensinya. Penelitian ini bertujuan untuk melakukan analisis persiapan dan kesiapan RSI Kota Magelang dalam menerapkan strategi manajemen pemasaran digital dan juga menganalisis sistem monitoring dan evaluasinya. Penelitian ini bersifat kualitatif. Dengan melakukan observasi dan wawancara kepada stakeholder rumah sakit, pasien dan keluarga pasien, serta dengan studi literatur dari artikel jurnal ilmiah, buku dan penelitian terdahulu, peneliti menyimpulkan bahwa strategi manajemen pemasaran digital yang dilakukan oleh RSI Kota Magelang masih belum tepat dan terarah. Hal ini menyebabkan masyarakat Kota Magelang dan sekitarnya belum tersosialisasi dengan baik mengenai profil rumah sakit dan layanan-layanan RS. Dengan beralih menggunakan digital marketing maka rumah sakit harus melakukan langkah-langkah aktif seperti membuat tim khusus pemasaran, membuat media sosial resmi rumah sakit, menjalin kerja sama lebih lanjut dengan vendor platform kesehatan online,serta melakukan monitoring dan evaluasi dengan melakukan evaluasi kegiatan yang dikaji melalui rapat unit dan kemudian merumuskan kembali tujuan RS serta mengembangkan layanan RS.
The Influence of Identification of Important Reports, Authentication and Documentation on Accuracy of Medical Records Lee, Yoseph; Hidayat, Dasrun; Lestari, Yuniati
Research of Service Administration Health and Sains Healthys Vol 6, No 1 (2025): Research of Service Administration Health and Sains Healthys (Juni)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i1.9052

Abstract

One of the key efforts undertaken by hospitals to provide high-quality healthcare services, both individually and comprehensively, including outpatient, inpatient, and emergency services is improving the quality of medical record management. Properly completed and well-organized medical records play a crucial role as a guideline in delivering healthcare services and serve as a source of information that supports medical research. Additionally, medical records function as a basis for assessing healthcare service performance and hold medico-legal significance. Medical records are considered to be of high quality when they meet several criteria, including completeness, accuracy, timeliness, and compliance with legal aspects. However, based on observations, several medical record documents in the Outpatient Emergency Department of RSIA Rinova Intan Bekasi were found to be incomplete, particularly in terms of identification, important reports, authentication, and documentation. This study employs the Mixed Method Explanatory approach, in which a quantitative analysis is followed by a qualitative examination to gain a deeper understanding of the findings. The quantitative approach involves 104 patient samples who sought treatment at the Outpatient Emergency Department of RSIA Rinova Intan Bekasi from February to March 2025, while the qualitative approach includes 7 informants, consisting of medical personnel and medical record officers. Data were collected through questionnaires, observations, and interviews. Thus, this study aims to analyze the influence of identification, important reports, authentication, and documentation on the accuracy of medical records in the Outpatient Emergency Department of RSIA Rinova Intan Bekasi. The findings of this research are expected to provide insights into the factors affecting the quality of medical records and serve as a foundation for enhancing the efficiency of medical record-keeping systems in hospitals.
Strategi Branding pada Event Budaya Tarawangsa di Kampung Cikondang Hidayat, Dasrun; Suherman, Suherman
Jurnal Communio : Jurnal Jurusan Ilmu Komunikasi Vol 14 No 2 (2025): July
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jikom.v14i2.9643

Abstract

Seni Tarawangsa sebagai kesenian tradisional Sunda kian terancam punah akibat rendahnya minat generasi muda dan kurangnya strategi komunikasi budaya yang efektif. Penelitian ini bertujuan menganalisis strategi branding melalui event budaya sebagai strategi enkulturasi dan pelestarian Seni Tarawangsa di Kampung Cikondang, Bandung. Menggunakan pendekatan kualitatif dengan pendekatan public relations budaya, pendekatan berfokus pada perilaku komunikasi dalam mengelola hubungan dengan menonjolkan aspek budaya lokal. Data diperoleh melalui wawancara, observasi, dan studi pustaka. Hasil penelitian menunjukkan bahwa event budaya yang dikelola dengan prinsip strategi branding dan komunikasi budaya mampu meningkatkan kesadaran, apresiasi, serta keterlibatan generasi muda terhadap Seni Tarawangsa. Selain menjadi media pertunjukan, event ini juga memperkuat identitas dan kebanggaan budaya lokal. Event budaya dikemas tidak hanya sebagai pertunjukan, tetapi juga sebagai sarana edukasi dan komunikasi antargenerasi. Kesimpulannya, event budaya berperan signifikan dalam enkulturasi dan pelestarian seni tradisional. Saran, dibutuhkan sinergi antara pelaku seni, pemerintah, dan praktisi komunikasi budaya untuk menciptakan event yang berkelanjutan dan berdampak dalam menjaga warisan budaya.
Analisis Eksploratif Strategi Manajerial Sumber Daya Manusia Untuk Meningkatkan Produktivitas Kerja Di Rumah Sakit Tentara Tk. IV Atambua: Pendekatan Mix Method Bambang Sugiyarto; Dasrun Hidayat; Kahar Mulyani
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 4 No. 5: Agustus 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v4i5.10671

Abstract

The background of this study is based on the importance of human resource (HR) managerial strategies in enhancing the performance of healthcare workers. The productivity of healthcare workers is a crucial factor in ensuring the quality of hospital services, especially in military institutions such as Military Hospital Level IV Atambua, which face challenges such as high discipline, work pressure, and limited facilities. The aim to explore the managerial HR strategies that influence the productivity of healthcare workers, such as internal challenges, applied managerial strategies, management critique strategies, incentives, appreciation, work facilities, and work environment. The research design using an exploratory mixed-method approach. Data were collected through in-depth interviews and questionnaires with healthcare workers and management at the IV Army Hospital in Atambua. The analysis was then conducted thematically and quantitative data processed to identify patterns of managerial strategies and their impact on productivity. The findings shows that the human resource managerial strategy has been implemented through routine training, periodic evaluations, and a job rotation system. This strategy is considered effective in enhancing the skills of healthcare workers, although the distribution of training is not yet evenly distributed across all professions due to internal challenges. On the other hand, hospitals are also trying to provide supporting facilities, but still face constraints of limited medical equipment and comfortable work facilities. The system of incentives and appreciation is still lacking in the hospital environment. However, the aspects of communication and management involvement are still perceived to be suboptimal. The study concludes indicates a strong correlation between human resource management strategies and job satisfaction among healthcare workers, which ultimately impacts work productivity. Enhancing the incentive system, welfare programs, and internal communication are key factors in strengthening the performance of healthcare workers in military hospitals.
The Role of Education in Increasing Public Awareness of Dental and Oral Health Handayani, Ni Luh; Hidayat, Dasrun; Handayani, Nining
ProBisnis : Jurnal Manajemen Vol. 16 No. 4 (2025): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

The level of public awareness of dental and oral health in Indonesia is still relatively low, as indicated by the high prevalence of dental disorders and minimal access to dental health services. This study aims to explore the role of education in increasing public awareness of the importance of dental and oral care. The study used a mixed methods approach with an exploratory sequential design, starting from a qualitative study through in-depth interviews with 10 informants, then continued with a quantitative survey of 60 respondents in the Bonebobakal Health Center work area, Central Sulawesi. The results showed that education delivered by health workers, especially through direct counseling and visual media such as leaflets and videos, was able to increase public knowledge and awareness. However, behavioral changes have not yet occurred evenly. The SEM-PLS model shows that the effectiveness of education is not only influenced by the delivery of information, but also by active community participation. The main obstacles found include the lack of continuity of counseling, limited coverage, and cultural factors and fear of medical procedures. Contextual education, involving local cadres, and utilizing digital media can increase the effectiveness of delivering health messages. These findings emphasize the importance of integrating dental and oral education into the integrated health post program and strengthening the communication capacity of health workers to bridge the gap between knowledge and practice. This study recommends the development of sustainable and community-based educational strategies to improve the quality of life of the community as a whole.
Strategi Persiapan Akreditasi Lembaga Pelatihan Kesehatan: Analisis Mixed-Methods pada DCG Indonesia Birowo, Anandito; Hidayat, Dasrun; Mulyani, Kahar
Jurnal Pengabdian Nasional (JPN) Indonesia Vol. 6 No. 3 (2025): September
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63447/jpni.v6i3.1495

Abstract

Health training institution accreditation in Indonesia by the Directorate of Health Worker Quality Improvement faces substantial challenges, with over 58% of training institutions lacking accredited status in 2024. DCG Indonesia exemplifies institutions experiencing participant decline due to non-accredited status. The study aims to describe the accreditation preparation process implemented by DCG Indonesia and evaluate the effectiveness of community service activities through accreditation preparation webinars. The research employs a sequential exploratory mixed-methods approach across two phases. The first phase collects qualitative data through in-depth interviews and observations involving five participants directly engaged in the accreditation process, while the second phase utilizes quantitative data from surveys administered to 30 respondents. Research findings demonstrate that DCG Indonesia executed accreditation preparation through document analysis, accreditation team formation, and digital technology implementation. The webinar conducted as post-accreditation community service activities successfully enhanced participant understanding by 75.59% with satisfaction levels reaching 92.7%. The study concludes that systematic accreditation preparation strategies and digital technology adoption can facilitate health training institution accreditation processes. Webinar activities proved effective in improving participant understanding and satisfaction while providing guidance for other non-accredited institutions in accreditation preparation.
Dedi Mulyadi’s personal branding through “barracks” viral content Hidayat, Dasrun; Lyndon, Novel Anak; Mujianto, Haryadi
PRofesi Humas Vol 10, No 1 (2025): August 2025
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/prh.v10i1.64028

Abstract

Background: Social media has become a strategic medium for building political personal branding. Kang Dedi Mulyadi (KDM) utilizes platforms such as YouTube and TikTok to display a leadership style close to the community. One of his viral contents, “nanti dijemput ke barak (to be picked up to the barrack)”, reflects a personal branding strategy based on local cultural values. Purpose: This research analyzes KDM’s digital personal branding strategy against visual and verbal narratives in digital content and public responses. Methods: It uses a descriptive qualitative method with a cultural public relations approach, a communication approach that emphasizes aspects of West Javanese local culture in building and managing relationships. To collect the data, the study examined verbal and visual data on videos on KDM social media accounts. Results: Kang Dedi Mulyadi builds an image as a humanist leader, simple, and attached to Sundanese cultural values. The phrase ‘picked up to the ‘barracks’symbolizes the emotional closeness between the leader and the people. This strategy is effective because it combines populist approaches, local wisdom, and digital storytelling. Conclusion: KDM’s personal branding represents local culture in a communicative and modern way. Implications: The theoretical implications show the importance of integration between political and cultural communication. Meanwhile, this strategy can be a model for other public figures in building an authentic and relevant image in the digital space.
Co-Authors A Rohendi A Rohendi Acep Rohendi Achmad Wildan Kurniawan Achmad Wildan Kurniawan, Achmad Wildan Afifah Nurul Mardhiyah Agia Dwi Vici Utami Agueda Da Conceicao Agung Prasetya Agung, Wiseto Prasetyo Ahmad Jaenal Mustopa Jaenal Mustopa Aisya Sucy Nabila Alam, Hikmatul Alila Pramiyanti Aliya Azrifatin, Anis Alvi Fitrianti Alya Rahma Zahrani Andikarya, Oke Andikarya, R. Oke Anisa Nurul Hasanah Anisti, Anisti Annisa Nurhasanah Arif Nur Hidayanto Arif Rachman Arif Rachman Astuti, Gita Atie Rachmiatie Aulia, Ellena Fitri Ayu Wulandari Bagenda, Wahyuddin Bambang Sugiyarto Baruna Tyaswara Baskoro, Lahandi Bayu Rizky Ramadhani Beatrik Yunike Yulanda Sroyer Berliani, Ajeng Novia Birowo, Anandito Budi Santoso Cecilia Putri Christa Citta, Givania Diwiya Darajat Wibawa Deri Hanafy D Dessy Maya Kartika Eka Putri Destien Mistavakia Sirait Dian Aprianita Diana Soesilo, Diana Diaz Alifarizki Zuvarcan Dinda Rizkyana Diny Fitriawati, Diny Dwi Budi Santoso Dyah Putri Ayuningtyas Eli Susana, Eli Ellena Fitri Aulia Elsa Yuniarti Endang Komara Engkus Kuswarno Erliany Syaodih Erliany Syaodih Fadilah, Alya Najla Febry Ramadanu Feliza Zubair Feliza Zubair Femi Oktaviani Ferdinandus Ngare Firda Diah Utami Freddy Yusanto Gartika Rahmasari Gartika Rahmasari, Gartika Gita Melati Gusdianto, Adi Gustini, Leili Kurnia Halita, Yessi Okta Hamdani, Neng Heni Rachmawati Handayani , Nining Handayani, Ni Luh Handhika Perdhana Putra Hanny Hafiar Harikatang, Agung Damai Haslina Halim Haura Hermawanti Hendrawan, Heri Henhen Siti Rugoyah Hidayat, Sarah Nursa'diah I Made, Dwi Saputra Ida Ayu Galih Pertiwi Ign Wiseto P Agung Indria Angga Dianita ingrid susanti Irsan Mubarak Ismail, Muhammad Iswanto Iswanto Jayawijaya, Firman Kahar Mulyani Kahar Mulyani Kamarani, Dinar Dina Karamani, Dinar Dina Karlina Nadya Kharmi Juni Yanti Koleangan, Peter Joshua Alexander Kusharini, Omitta Yuliastuti Lalu Anugrah Nugraha Lazuardy, Muhammad Azhary Lee, Yoseph Lena Lena Lestari, Yuniati Lyndon, Novel Lyndon, Novel Anak Maeskina, Mega Mutia Maharani Siregar Maharani, Iris Fatia Mahardiansyah Suhadi Mahardiansyah Suhadi Manik, Siti Lolo Sundari Maya Retnasari Maya Retnasary Maylanny Christin Mega Mutia Maeskina Merri Indriana Merri Indriana Mochamad Sukrisno Mardiyanto Mubaraq Juli Saputra Mudzammil Fikri Haqani Muhammad Raji Alfathian Muhammad Rofi Jamil Mujianto, Haryadi Mulyana Syarip Panjia Mulyani, Kahar Nabila Damayani Marzaman Nadia Agustina Rahayu Nano Isdiyanto Naya, Pramedistiyani N Ain Neng Yayu Nining Handayani Nining Handayani Noer Rizky Helga Widowati Noer Rizky Helga Widowati Noeraida Noeraida Nofha Rina Nopita Dewi Nova Yasita Novian Agung Pratama Novianti Eka Kartika Nur Afifa, Vanessa Aura Nur'aeni Tarmidzi Nur'aeni, Nur'aeni Nur, Risti Nur’Aeni, Nur’Aeni Pipit Fitriani Poppy Yuniawati Primaditya, Intan Nararia Purwadhi Purwadhi Purwadhi Purwadhi R Oke Andikarya R. Oke Andikarya Rahmani, Tazkia Falah Rahmat Hidayat Raihan Robiansyah Rangga Alfara Raudya Putri Damayanti Rena Delianti Reza Rizkina Taufik Rhenald Fahmi Andhika Rian Andriani Rinawati Rinidji, Alif Putra Robert Robert Rohendi, A Rubini, Rizki Adriansyah S Nurul Fatonah Saputra, Yakobus Angga Ricardo Saputri, Almauri Satia Rahmawati, Lusi Seli Dela Sufiati Sigourney Ruth Bunga Tanuwijaya Simamora, Harmoni Sobia Shahzad Sri Dewi Setiawati Suci Nujiana Sudiryo Sudiryo, Sudiryo Suherman, Suherman Sukajie, Bambang Sukatno Krisbianto Sukatno Krisbianto Sukma Sahadewa Sukma, Firandicha Prawira Sukmawati, Nisrina Sulistyowati, Yekti Surman, Surman Susanto, Dede Himawan Dwi Suyono, Seso Sulijaya Syafiqoh, Salwa Syarifuddin , Didin Syifarina Mutiara Oktaviani Tabitha Hemastuti Tara, Elena Silvia Titin Suhartini Titin Suhartini Trisnaryan Pratama, Fahri Ummah, Syadathul Utomo, Muhammad Aditya Vebrianti, Seni Veranita, Mira Vica Claudia Budiono Viky Ferdiansyah Yani Restiani Yani Restiani Widjaja Yani Restiani Widjaja, Yani Restiani Yani Restiani Widjaya Yaser Mubarok Yen Efawati Yenie Surveyanti Yuniati Lestari Zikri Fachrul Nurhadi, Zikri Fachrul Zulfa Nurul Fath