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Sutopo Sutopo
Jurusan Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro
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Journal : Diponegoro Journal of Management

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PERILAKU BERALIH MEREK KONSUMEN DALAM MEMBELI HANDPHONE DI KOTA SEMARANNG (Studi kasus di Kecamatan Tembalang Semarang) Suhroni, Suhroni; Sutopo, Sutopo
Diponegoro Journal of Management Volume 4, Nomor 2, Tahun 2015
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Assorted  these  days  handphone  product  choice  many  on  the market  by  producer,  giving opportunity to consumer to consume with various brand choice. Immeasurable of product brand which on the market to consumer make consumer have opportunity to change over from one brand to other brand. Pursuant to the mentioned, hence this research aim to to identify and analyse influence disgruntled of consumer, characteristic categorize experience and product to the product to decision of transfer of handphone brand. In this research of used by population is all migratory consumer of handphone brand in District of Tembalang Semarang. With technique intake of purposive sampel, with migratory consumer responder  criterion  of  handphone brand  in  District  of  minimum  Tembalang  Semarang  have changed handphone brand 2 times, is so that obtained by sampel 100 responder. As for data which is used in this research of primary data which is diproleh from kuesioner. Data analysis use doubled linear regresi. Pursuant  to  result  of  research  obtained  by  result  of regresi coefficient  disgruntled  of consumer 0,490 and signifikan level 0,000 < 0,05 so that first hypothesis of ketidakpuasan of consumer have an effect on by signifikan to decision of transfer of brand can be accepted. Result of characteristic  regresi  coefficient  categorize product  0,235 and signifikan  level  0,009  <  0,05 second so that characteristic categorize product have an effect on by signifikan to decision of transfer of brand can be accepted. Result of experience regresi coefficient to the product 0,162 and signifikan level 0,036 < 0,05 so that third hypothesis of Experience to the product have an effect on by signifikan to decision of transfer of brand can be accepted. Result of F calculate equal to 35,494 and signifikan storey;level 0,000 < 0,05 so that there is positive influence and signifikan between ketidakpuasan of  consumer,  characteristic  categorize  product,  experience  to  the product  to decision of transfer of brand. Equal to 51,1 % decision of transfer of brand can be explained by disgruntled of consumer, characteristic categorize product, experience to the product. While the rest 48,9% explained by other causes outside variable disgruntled of consumer, characteristic categorize product, experience to the product.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN PADA LBB ANTOLOGI SEMARANG Zaka, Amar Rizki; Sutopo, Sutopo
Diponegoro Journal of Management Volume 6, Nomor 3, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The purpose of this research are to know the factors that influence on LBB ANTOLOGI’s customer’s  satisfaction and analyze the most dominant factor that influence on LBB ANTOLOGI’s customers’ satisfaction. Samples that used in this research are 100 amount of respondent and taken using purposive sampling approach which means taking sampling based on certain targets, criteria that used is parents who enroll their children for taking courses, at least one semester, in LBB ANTOLOGI Semarang.  Based on the research result, can be summarized as followed :Independent variable that mostly affect the dependent variable is promotion variable (0,456), followed by  price perception variable (0,359), and quality service variable (0,168). T test that used to examine the hypothesis shows that three used variables positively and significantly affect the dependent variables of customers’ satisfaction. The number that obtained from adjusted R square is 0,847, shows that 84,7% purchase decision are explained through price perception variable, service quality and promotion, while another 15,3% is affected by others variables that are not examined in this research.
PENGARUH KUALITAS PRODUK, FITUR DAN DESAIN TERHADAP KEPUTUSAN PEMBELIAN MEBEL PADA CV. MUNAWIR FURNITURE DI JEPARA Nuha, Ahmad Lu’lu’ Dhiyaun; Sutopo, Sutopo
Diponegoro Journal of Management Volume 4, Nomor 4, Tahun 2015
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Currently business competition furniture (furniture) lately relatively tight, so that each manufacturer must be able to provide the best quality products, so that consumers are satisfied, so that consumers willing to recommend to others to buy the production company. Purchasing decisions is the selection of two or more alternative choice of consumers in the purchase. If consumers have a choice between making a purchase and do not make a purchase or option to use the time, the consumer is in a position to take a decision. Based on the data, the average selling furniture CV. FURNITURE munawir Jepara decreased by 16,57 %. The decline was caused by various factors, such as product quality, design and features. The purpose of this study was to analyze the effect of product quality, design and features of the furniture purchase decisions. The population in this study is that consumers who buy furniture on the CV. Munawir FURNITURE, Jl. Raya Seokarno Hatta, Km 0,5, Tahunan, Jepara. The sample in this study was 100 consumers. The sampling technique in this study was done by using purposive sampling. Is the primary data type. Methods of data collection using the questionnaire. The analysis technique used is multiple regression. Results of analysis using SPSS showed that : Product quality proved positive and significant impact on purchase decision. Features proved positive and significant impact on purchase decision. Design proved positive and significant impact on purchase decision
ANALISIS PENGARUH PERSEPSI HARGA DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN (Studi Kasus pada Warung Spesial Bebek Goreng Andalan) Hidayat, Rizki Sappitu; Sutopo, Sutopo
Diponegoro Journal of Management Volume 5, Nomor 3, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The food industry lately become a reference glimpsed by employers because its potential is quite large. Food entrepreneurs are always competing to build the public perception. Many companies implement specific strategies to influence consumer purchasing decisions. These activities aim to influence consumer purchase decisions so as to achieve the maximum profit in the sale.The population in this study were all employees of Special Warung Bebek Goreng mainstay Semarang. In this study, the study population refers to consumers who never make purchases at the point Deals Fried Duck mainstay Semarang unknown number. In consideration of the population is too much, this research is based on sampling.The result of this study showed that perception of price variable has positive and significant effect on employee purchasing decisions and promotion variable has positive and significant effect on employee purchasing decisions. Good price and good promotion will be able to improve purchasing decisions.
ANALISIS PENGARUH KEPUASAN DAN PERSEPSI HARGA TERHADAP CITRA RESTORAN DAN MINAT BELI ULANG PELANGGAN HOLYCOW SEMARANG Adiputra, Febrian; Sutopo, Sutopo
Diponegoro Journal of Management Volume 5, Nomor 1, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Every company wants consumers can re-purchase the company. Therefore, employers race - the race to attract consumers of various segments in accordance with the target market. This is done to make consumers who have come in and buy food at the restaurant, are interested in coming back to the restaurant one is Holycow in Semarang. Problems that occur in Holycow is there a decrease in the number of sales and an increase in the number of complaints during the end  year 2014 and in the year 2015, which indicates an increase in customer dissatisfaction which cause customers not interested in re-purchase. Prasurvey based on the results that have been done, it can take several variables thought to influence the the image of the restaurant is customer satisfaction, and the perception of price. The purpose of this study was to analyze the factors that affect the image of the restaurant and customer repurchase intention Holycow Semarang.The study population was all subscribers restaurant Holycow Semarang. The sampling method used in this research is purposive sampling method. The sample used in this study were 96 people Holycow Semarang restaurant customers. The data used are primary data using questionnaires. The analysis technique used is the analysis path analysis with Sobel test.Based on this research results by using determination , the image of the restaurant is able to be explained by two variables: customer satisfaction and perception of prices by 76.6 % . Buying interest re able to be explained by the perception and image of the restaurant price of 71.7 %
PENGARUH KEMASAN DAN DAYA TARIK IKLAN TERHADAP CITRA MEREK SERTA PREFERENSI MEREK DI MEDIA SOSIAL TERHADAP KEPUTUSAN PEMBELIAN (Studi pada Mahasiswa/i Undip Konsumen AQUA) Maslakhah, Ida; Sutopo, Sutopo
Diponegoro Journal of Management Volume 6, Nomor 4, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study is aims to analyze the influence of packaging and advertising appeal on brand image and brand preference in social media to purchase decisions (study on students Undip consumer AQUA).The data collecting method is done through a questionnaire with close and open questions to 100 respondents. Sampel criteria such as students of Undip, who watch advertising of AQUA in mass media or social media and buying AQUA in 2016/2017. Multiple regression analysis in SPSS program is used for this study. The results showed that the packaging and advertising appeal has positive and significant effect on brand image, and then brand image and brand preference in social media has positive and significant effect on purchase decisions.
ANALISIS PENGARUH KUALITAS PRODUK, CITRA MEREK DAN HARGA TERHADAP KEPUTUSAN PERPINDAHAN MEREK SEPEDA MOTOR MATIC YAMAHA KE HONDA (Studi Kasus pada Masyarakat Kota Semarang) Assiddiq, Ferdian; Sutopo, Sutopo
Diponegoro Journal of Management Volume 4, Nomor 2, Tahun 2015
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Total sales of Yamaha motorcycles between 2012 and 2014 decreased , on the other hand Honda has increased , in which the other motor brands tend to stagnate . Among the several factors that led to the transfer of the brand Yamaha to Honda allegedly due to product quality , brand image and price .             Thus , this study aims to analyze: 1 ) the influence of the quality of the product on a Yamaha motorcycle brand switching to Honda ; 2 ) the effect on the consumer response to the brand image brand switching to Honda Yamaha motorcycle ; and 3 ) the effect of price on a Yamaha. Intake sample size ( sample size) using the formula Widiyanto (2008 ) , so the number of respondents found 100 people. So as to produce the regression equation is as follows    : Y = 0,436 X1 + 0,279 X2 + 0,220 X3            Sampling technique using purposive sampling , where researchers focused on respondents who had previously been using the Yamaha brand and brand switching to Honda . Deployment region of respondents in Semarang includes four (4 ) villages , namely : Banyumanik , Tembalang , Srondol , Gajahmungkur .motorcycle brand switching to Honda
ANALISIS PENGARUH KUALITAS PELAYANAN, PROMOSI DAN LOKASI TERHADAP KEPUASAN KONSUMEN (Studi Kasus Pada PT. Maharani Tri Utama Mandiri Cabang Semarang) Nurhanifah, Anik; Sutopo, Sutopo
Diponegoro Journal of Management Volume 3, Nomor 4, Tahun 2014
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The  aim  of  this  study  was  to  know  wether  the    sevice  quality,  location,  andpromotion  to  customers  satisfaction  of  PT.  Maharani  Tri  Utama  Mandiri  Semarang Branch. And analizing the predominant factor in influencing the customers satisfaction at PT. Maharani Tri Utama Mandiri Semarang Branch. This search sample amount of 75 respondents using as the sample by Purposive Sampling technique, ( is sampling based on a specific target , while the criteria that will be used is prospective migrants who are in the Training Center ( BLK ) PT . Maharani Tri Utama Mandiri Semarang branch independently at least one month .Based on the result of the study, it was found the regression equation as follows: Y = 0,414X1 + 0,159 X2 + 0,340X3The most powerful dependent variable was the   quality service (0,414) and were followed  by  location         (0,340),  and  the  last  variable  promotion  that  (0,159).  The hypothesis testing using t-test showed thatthere is one variable tgat is not significant is the variable promotion and two variable (quality service and location) have the positive and statistically significant impact to the dependent variable customer satisfaction. Figures adjusted R square of 0,647 indicates that 64,7 percent of the customer satisfaction could be explained by quality  service, promotion and location variables, meanwhile 35,3  percent of the rest were the impact of the other variable which not examined in this study.
ANALISIS PENGARUH KUALITAS PELAYANAN, KUALITAS WEBSITE TERHADAP KEPUASAN, KEPERCAYAAN, DAN NIAT PEMBELIAN KEMBALI (Studi pada toko online Blibli.com) Novinoa, Galuh; Sutopo, Sutopo
Diponegoro Journal of Management Volume 6, Nomor 4, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study aimed to analyze the effects that arise from the service quality and website quality on customer satisfaction, and trust, its influence on repurchase intention from Blibli.com. Variables used in this study is service quality and website quality  as an independent variable, and customer satisfaction and trust as an intervening variable lastly, the repurchase intention as the dependent variable. The sample in this study were 171 respondents from the consumer of Blibli.com.The method used is non- probability purposive sampling by distributing e-questionnaires to the respondents (customer). In this study developed a theoretical model to propose six hypotheses to be tested using analysis tools Structural Equation Modeling (SEM) which is operated through a program AMOS 24.0. Based on the research of data processing SEM for full model has met the criteria of goodness of fit as follows, the value of chi-square = 134,089; probability = 0,076; RMSEA = 0,034; CMIN/DF = 1,197; GFI = 0,915; TLI = 0,983; CFI = 0,986; and a marginal criteria which is AGFI = 0,883. With the result, it can be said that this model is feasible to be used. The results showed that the repurchasse intention can be improved by increasing website quality that affect the trust  as a determinant of success to increase repurchase intention.
ANALISIS PENGARUH PRODUK WISATA, PERSEPSI HARGA DAN PROMOSI TERHADAP KEPUTUSAN WISATAWAN DALAM MENGUNJUNGI OBJEK WISATA (Studi pada Objek Wisata Puri Maerokoco Kota Semarang) Surgawi, Ilham Surgawi; Sutopo, Sutopo
Diponegoro Journal of Management Volume 5, Nomor 4, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This research aims to test how much the effect of tourism product, price perception and promotion of tourist decision to visiting tourist attraction on Puri Maerokoco. This research is motivated by a decrease in the number of tourists who visited Puri Maerokoco.            The populations used in this research was a tourists attraction Puri Maerokoco. The collection of data by using a questionnaires with a number of samples 100 respondents who visited Puri Maerokoco. This research method, using the technique of non-probability sampling with purposive sampling method. Data obtained from questionnaires, then processed and analyzed using multiple linear regression analysis through the SPSS 22 software.            The result of this research shows that all independent variables are the tourism product, price perception and promotion has a positive  effect on the dependent variable that is the decision to visit by using t test. Then through f test shows that the three independent variables are proper to examine the dependent variable. Adjusted R Square of 0,393 shows that the independent variables can explain 39,3% the dependent variable that is decision to visit, while the remaining 60,7% is explained by other variables outside of variable that used in this research.
Co-Authors A Setiaji, A A., Andini, N. ABDUL HAMID Abdul Hamid Abdullah, Rizqi Ach. 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T. Setiatin, E. T. 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