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Sutopo Sutopo
Jurusan Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro
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ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN PADA LBB ANTOLOGI SEMARANG Zaka, Amar Rizki; Sutopo, Sutopo
Diponegoro Journal of Management Volume 6, Nomor 3, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The purpose of this research are to know the factors that influence on LBB ANTOLOGI’s customer’s  satisfaction and analyze the most dominant factor that influence on LBB ANTOLOGI’s customers’ satisfaction. Samples that used in this research are 100 amount of respondent and taken using purposive sampling approach which means taking sampling based on certain targets, criteria that used is parents who enroll their children for taking courses, at least one semester, in LBB ANTOLOGI Semarang.  Based on the research result, can be summarized as followed :Independent variable that mostly affect the dependent variable is promotion variable (0,456), followed by  price perception variable (0,359), and quality service variable (0,168). T test that used to examine the hypothesis shows that three used variables positively and significantly affect the dependent variables of customers’ satisfaction. The number that obtained from adjusted R square is 0,847, shows that 84,7% purchase decision are explained through price perception variable, service quality and promotion, while another 15,3% is affected by others variables that are not examined in this research.
PENGARUH KUALITAS PRODUK, FITUR DAN DESAIN TERHADAP KEPUTUSAN PEMBELIAN MEBEL PADA CV. MUNAWIR FURNITURE DI JEPARA Nuha, Ahmad Lu’lu’ Dhiyaun; Sutopo, Sutopo
Diponegoro Journal of Management Volume 4, Nomor 4, Tahun 2015
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Currently business competition furniture (furniture) lately relatively tight, so that each manufacturer must be able to provide the best quality products, so that consumers are satisfied, so that consumers willing to recommend to others to buy the production company. Purchasing decisions is the selection of two or more alternative choice of consumers in the purchase. If consumers have a choice between making a purchase and do not make a purchase or option to use the time, the consumer is in a position to take a decision. Based on the data, the average selling furniture CV. FURNITURE munawir Jepara decreased by 16,57 %. The decline was caused by various factors, such as product quality, design and features. The purpose of this study was to analyze the effect of product quality, design and features of the furniture purchase decisions. The population in this study is that consumers who buy furniture on the CV. Munawir FURNITURE, Jl. Raya Seokarno Hatta, Km 0,5, Tahunan, Jepara. The sample in this study was 100 consumers. The sampling technique in this study was done by using purposive sampling. Is the primary data type. Methods of data collection using the questionnaire. The analysis technique used is multiple regression. Results of analysis using SPSS showed that : Product quality proved positive and significant impact on purchase decision. Features proved positive and significant impact on purchase decision. Design proved positive and significant impact on purchase decision
ANALISIS PENGARUH PERSEPSI HARGA DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN (Studi Kasus pada Warung Spesial Bebek Goreng Andalan) Hidayat, Rizki Sappitu; Sutopo, Sutopo
Diponegoro Journal of Management Volume 5, Nomor 3, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The food industry lately become a reference glimpsed by employers because its potential is quite large. Food entrepreneurs are always competing to build the public perception. Many companies implement specific strategies to influence consumer purchasing decisions. These activities aim to influence consumer purchase decisions so as to achieve the maximum profit in the sale.The population in this study were all employees of Special Warung Bebek Goreng mainstay Semarang. In this study, the study population refers to consumers who never make purchases at the point Deals Fried Duck mainstay Semarang unknown number. In consideration of the population is too much, this research is based on sampling.The result of this study showed that perception of price variable has positive and significant effect on employee purchasing decisions and promotion variable has positive and significant effect on employee purchasing decisions. Good price and good promotion will be able to improve purchasing decisions.
ANALISIS PENGARUH KEPUASAN DAN PERSEPSI HARGA TERHADAP CITRA RESTORAN DAN MINAT BELI ULANG PELANGGAN HOLYCOW SEMARANG Adiputra, Febrian; Sutopo, Sutopo
Diponegoro Journal of Management Volume 5, Nomor 1, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Every company wants consumers can re-purchase the company. Therefore, employers race - the race to attract consumers of various segments in accordance with the target market. This is done to make consumers who have come in and buy food at the restaurant, are interested in coming back to the restaurant one is Holycow in Semarang. Problems that occur in Holycow is there a decrease in the number of sales and an increase in the number of complaints during the end  year 2014 and in the year 2015, which indicates an increase in customer dissatisfaction which cause customers not interested in re-purchase. Prasurvey based on the results that have been done, it can take several variables thought to influence the the image of the restaurant is customer satisfaction, and the perception of price. The purpose of this study was to analyze the factors that affect the image of the restaurant and customer repurchase intention Holycow Semarang.The study population was all subscribers restaurant Holycow Semarang. The sampling method used in this research is purposive sampling method. The sample used in this study were 96 people Holycow Semarang restaurant customers. The data used are primary data using questionnaires. The analysis technique used is the analysis path analysis with Sobel test.Based on this research results by using determination , the image of the restaurant is able to be explained by two variables: customer satisfaction and perception of prices by 76.6 % . Buying interest re able to be explained by the perception and image of the restaurant price of 71.7 %
PENGARUH KEMASAN DAN DAYA TARIK IKLAN TERHADAP CITRA MEREK SERTA PREFERENSI MEREK DI MEDIA SOSIAL TERHADAP KEPUTUSAN PEMBELIAN (Studi pada Mahasiswa/i Undip Konsumen AQUA) Maslakhah, Ida; Sutopo, Sutopo
Diponegoro Journal of Management Volume 6, Nomor 4, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study is aims to analyze the influence of packaging and advertising appeal on brand image and brand preference in social media to purchase decisions (study on students Undip consumer AQUA).The data collecting method is done through a questionnaire with close and open questions to 100 respondents. Sampel criteria such as students of Undip, who watch advertising of AQUA in mass media or social media and buying AQUA in 2016/2017. Multiple regression analysis in SPSS program is used for this study. The results showed that the packaging and advertising appeal has positive and significant effect on brand image, and then brand image and brand preference in social media has positive and significant effect on purchase decisions.
ANALISIS PENGARUH KUALITAS PRODUK, CITRA MEREK DAN HARGA TERHADAP KEPUTUSAN PERPINDAHAN MEREK SEPEDA MOTOR MATIC YAMAHA KE HONDA (Studi Kasus pada Masyarakat Kota Semarang) Assiddiq, Ferdian; Sutopo, Sutopo
Diponegoro Journal of Management Volume 4, Nomor 2, Tahun 2015
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Total sales of Yamaha motorcycles between 2012 and 2014 decreased , on the other hand Honda has increased , in which the other motor brands tend to stagnate . Among the several factors that led to the transfer of the brand Yamaha to Honda allegedly due to product quality , brand image and price .             Thus , this study aims to analyze: 1 ) the influence of the quality of the product on a Yamaha motorcycle brand switching to Honda ; 2 ) the effect on the consumer response to the brand image brand switching to Honda Yamaha motorcycle ; and 3 ) the effect of price on a Yamaha. Intake sample size ( sample size) using the formula Widiyanto (2008 ) , so the number of respondents found 100 people. So as to produce the regression equation is as follows    : Y = 0,436 X1 + 0,279 X2 + 0,220 X3            Sampling technique using purposive sampling , where researchers focused on respondents who had previously been using the Yamaha brand and brand switching to Honda . Deployment region of respondents in Semarang includes four (4 ) villages , namely : Banyumanik , Tembalang , Srondol , Gajahmungkur .motorcycle brand switching to Honda
ANALISIS PENGARUH KUALITAS PELAYANAN, PROMOSI DAN LOKASI TERHADAP KEPUASAN KONSUMEN (Studi Kasus Pada PT. Maharani Tri Utama Mandiri Cabang Semarang) Nurhanifah, Anik; Sutopo, Sutopo
Diponegoro Journal of Management Volume 3, Nomor 4, Tahun 2014
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The  aim  of  this  study  was  to  know  wether  the    sevice  quality,  location,  andpromotion  to  customers  satisfaction  of  PT.  Maharani  Tri  Utama  Mandiri  Semarang Branch. And analizing the predominant factor in influencing the customers satisfaction at PT. Maharani Tri Utama Mandiri Semarang Branch. This search sample amount of 75 respondents using as the sample by Purposive Sampling technique, ( is sampling based on a specific target , while the criteria that will be used is prospective migrants who are in the Training Center ( BLK ) PT . Maharani Tri Utama Mandiri Semarang branch independently at least one month .Based on the result of the study, it was found the regression equation as follows: Y = 0,414X1 + 0,159 X2 + 0,340X3The most powerful dependent variable was the   quality service (0,414) and were followed  by  location         (0,340),  and  the  last  variable  promotion  that  (0,159).  The hypothesis testing using t-test showed thatthere is one variable tgat is not significant is the variable promotion and two variable (quality service and location) have the positive and statistically significant impact to the dependent variable customer satisfaction. Figures adjusted R square of 0,647 indicates that 64,7 percent of the customer satisfaction could be explained by quality  service, promotion and location variables, meanwhile 35,3  percent of the rest were the impact of the other variable which not examined in this study.
ANALISIS PENGARUH KUALITAS PELAYANAN, KUALITAS WEBSITE TERHADAP KEPUASAN, KEPERCAYAAN, DAN NIAT PEMBELIAN KEMBALI (Studi pada toko online Blibli.com) Novinoa, Galuh; Sutopo, Sutopo
Diponegoro Journal of Management Volume 6, Nomor 4, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study aimed to analyze the effects that arise from the service quality and website quality on customer satisfaction, and trust, its influence on repurchase intention from Blibli.com. Variables used in this study is service quality and website quality  as an independent variable, and customer satisfaction and trust as an intervening variable lastly, the repurchase intention as the dependent variable. The sample in this study were 171 respondents from the consumer of Blibli.com.The method used is non- probability purposive sampling by distributing e-questionnaires to the respondents (customer). In this study developed a theoretical model to propose six hypotheses to be tested using analysis tools Structural Equation Modeling (SEM) which is operated through a program AMOS 24.0. Based on the research of data processing SEM for full model has met the criteria of goodness of fit as follows, the value of chi-square = 134,089; probability = 0,076; RMSEA = 0,034; CMIN/DF = 1,197; GFI = 0,915; TLI = 0,983; CFI = 0,986; and a marginal criteria which is AGFI = 0,883. With the result, it can be said that this model is feasible to be used. The results showed that the repurchasse intention can be improved by increasing website quality that affect the trust  as a determinant of success to increase repurchase intention.
ANALISIS PENGARUH PRODUK WISATA, PERSEPSI HARGA DAN PROMOSI TERHADAP KEPUTUSAN WISATAWAN DALAM MENGUNJUNGI OBJEK WISATA (Studi pada Objek Wisata Puri Maerokoco Kota Semarang) Surgawi, Ilham Surgawi; Sutopo, Sutopo
Diponegoro Journal of Management Volume 5, Nomor 4, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This research aims to test how much the effect of tourism product, price perception and promotion of tourist decision to visiting tourist attraction on Puri Maerokoco. This research is motivated by a decrease in the number of tourists who visited Puri Maerokoco.            The populations used in this research was a tourists attraction Puri Maerokoco. The collection of data by using a questionnaires with a number of samples 100 respondents who visited Puri Maerokoco. This research method, using the technique of non-probability sampling with purposive sampling method. Data obtained from questionnaires, then processed and analyzed using multiple linear regression analysis through the SPSS 22 software.            The result of this research shows that all independent variables are the tourism product, price perception and promotion has a positive  effect on the dependent variable that is the decision to visit by using t test. Then through f test shows that the three independent variables are proper to examine the dependent variable. Adjusted R Square of 0,393 shows that the independent variables can explain 39,3% the dependent variable that is decision to visit, while the remaining 60,7% is explained by other variables outside of variable that used in this research.
ANALISIS PENGARUH BRAND IMAGE (CITRA MEREK), KUALITAS PRODUK, DAN HARGA TERHADAP MINAT BELI PRODUK MIE INSTAN SUPERMI ( Studi Kasus Pada Konsumen Mie Instan Supermie di Kota Semarang ) Oktaviani, Lusia; Sutopo, Sutopo
Diponegoro Journal of Management Volume 3, Nomor 4, Tahun 2014
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study aims to examine how much influence of the product Brand Image, Product Quality, and Product Purchase Price enable the company to find out main factors of consumer behaviors attitudes of a product. Mostly it is applied in the food industry wherein instant noodles have become staple demands for consumers.            This research was conducted using questionnaires distribution survey method an purposive sampling of some noodles with brand “ Supermi” to consumers,and was analyzed by multiple linear regression. This model emphasizes the influence of product Brand Image, Product Quality, and Product Purchase Price which the final analysis result was well done by using SPSS 22.            Research shows, three hypotheses which have been tested in this study such as Product Brand Image, Product Quality, and Product Purchase Price, have significant positive effects on consumer behaviors attitudes towards instan noodles “Supermi” especially in Semarang. The result has showed and confirmed that this kind of research model is acceptable.
Co-Authors A Setiaji, A A., Andini, N. Abdul Hamid ABDUL HAMID Abdullah, Rizqi Ach. Syah Khoirun Na’im Ade Duana Pratiwi Adeng Pustikaningsih Adha, Ahmad Ridlotul Adisna, Qowiyyun Dyaheksita Pradani Putri Adrianto, Adrianto Affandi, Azhar Kholiq Afrian, Reza Agustine, Ananda Dwi Ahmad Burhan Hakim Ahmad Taufiq Ahmad, Hasan Moftah Ahmed Ahmad, Zahid Ahmed, Bilal Akhmad Aminuddin Bama, Akhmad Aminuddin Akhmad Jufriadi Al Firdaus, Nabilla Uristu Al-Baarri, Ahmad Ni'matullah Angin, Siprianus L Ani Mardiastuti Anik Nurhanifah, Anik ANWAR, MUHFIK Ardilla, Sarah Lutfiah ARI SUPARWANTO Arif Hidayat Arif Hidayat Hidayat, Arif Hidayat Arini, Wahyuningyan Aris Nasuha Asep Yudha Wirajaya Asim Asim, Asim Assegaf Gavlek Astuti, Desi Puji Atik Rahmawati Augustia, Sekarani Yuteva Aulia Hayu Nityasari, Aulia Hayu Awaludin Awaludin, Awaludin Badranaya, Muhammad Imawan Bhakti Etza Setiani Bisri Mustofa Budi Usodo Christina Kartika Sari Chusniyah, Dina Asmaul Cornelis, Vieta Imelda Daeng, Firza Farahdiba Daud Samsudewa Dela Ayu Lestari, Dela Ayu Desella Inna Rahmatina, Desella Inna Desyana, Nidya Dewi Asmarani Dhewa, Oktaf Gani Dian Gamma Pramudewa, Dian Gamma Diding Fachrudin Dinarti, Nindia Diniati, Bintis Ti’anatud Diva, Alfatheya Margwita Diva, Muhammad Dwi Hartanti Dwi Rahdiyanta Dyah Ratri Aryuna Dyah Retno Dewanti E Kurnianto E. T. Setiatin, E. T. Edi Kurnianto Edy Kurnianto Edy Kurnianto Edy, Judeanto Efiyati, Efiyati Endang Purwaningsih Enny Tantini Setiatin Eny Tantini Setiatin Erianto Erianto Erni Erni Erry Koriyanti Erviana, Risa Fadilla, Anisa'ul Fahrun Dama Fajar Nugraha Farida Indriani Farida Nurhasanah FATHULOH, RIDWAN Fauzan Sulman Fauzi Hidayat, Muhammad Fauziah, Natasya Nurul Febrian Adiputra, Febrian Ferdian Assiddiq, Ferdian Fitri, Devin Anggraeni Frinsyah Virgo Galih Dewa Brata Hadi Hadi Hadi Hadi hadi surachman Halim Oky Zulkarnaen Hanif, Luqman Hapsari, Ratna Kusuma Hapsari, Ria Mawar Hardyani, Ringga Fatma Hari Prayogo Hari Wisodo, Hari Hariroh, Luluk Harjanto, Chrisna Tri Harjuna, Rinda Harry Soesanto Hartoyo Hartoyo Hasanah, Rizqiatul HE, Chrisnawati Hena Dian Ayu Hendhita Reski Wahyutea, Hendhita Reski Hendriyanto, Agus Henny Ekana C, Henny Ekana Henny Ekana Chrisnawati Herlina Darwati Herwinarso . Hilmasari, Lutfi Fatma I Made Sukresna Ibnu Widiyanto Ika Pratama Kusumawati Indah Lestari, Indah Indiyanti, Indiyanti Indra Hidayatulloh Iqbal Bilgrami Biruni Ira Kurniawati Irene Rosa Lullulangi, Irene Rosa Irsandi, Ricky Rizki Izzatillah, Fathonah Jane Koswojo Janeko, Janeko Joni Devitra, Joni Juniati Juniati Kamalludin, Mamat Hamidi Kamila, Firda Tasya Karawahenni, Yolanda Dwi Vivian Khairul Saleh Komarudin Komarudin Latifa, Alfa Putri Latifah, Riska Nurul Lia Yuliati, Lia Lubaba, Hanny Lucy Nurika Varasofiari Lumbantoruan, Julia Ester Lusia Oktaviani, Lusia M. Sumarsono Manaf, Zuerdiana Binti Mardiyansyah, Wijaya Masitah Shahrill, Masitah Maslakhah, Ida Moh Sa’diyin Mohamad Ridwan Muadzimah, Zumrotul Mubarok, Faizal Mubarok, Moch Yazid Muchamad Rinaldi Mudinillah, Adam Muhammad Alhada Fuadilah Habib Muhammad Andie Hakim, Muhammad Andie Muhammad Haris Muhammad Irfan Muhyidin Muhyidin Mulyana, Andika Pratama Munawaroh, Vina Shofwatul Munir, Ulfa Saikhul Muniri Musrikah Mustika, Maya Mustofa, Fatmawati N. Fatmarischa Nabilah, Beby Pamungkas Nabilah, Zata Nandang Mufti Nasikh Nelva Lestari Silaban Netty Kurniawati, Netty Netty Kurniawaty Nikita Nila Erdiana, Nila Novinoa, Galuh Novita, Elvira Novtriana, Deasti Nuha, Ahmad Lu’lu’ Dhiyaun Nukhba, Rania Nur Khakim, M. Yusup Nurida, Nurida Nuril Munfaridah, Nuril Nurkhalifah, Fatimah NURUL AZIZAH Nyoto Santoso Oceani, Oceani Oktavia, Linda Pahlevi, Anzaruddin Septian paraswati, yunita andri Philco, Syaddad Verahry Pinilih, Anggoro Canggih Pragunadi, Nindita Gabriele Pramesthi, Getut Prawitasari Prihatno Kusdiyarto Purbo Suwasono Puspita, Wanda Indriana Putri, Rizqy Nur Ayu Qomari, Nurul Qondas, Jiddan Gamal Rafsanjani, Ardhy Rahayu, Eni Puji Rahim, Handy Faishal Rahmawati Prabandan, Rahmawati Rahmawati, Putri Melinda Ratika Sekar Ajeng Ananingtyas Regina Cahya Tifanni Riadi, Dicky Bachtiar Rifqi, Abu Risnawati, Ria Riski Rita Purwaningsih Riza, Saiful Rizki Sappitu Hidayat, Rizki Sappitu Rizkiyanti, Eva Rizkyanti, Elta Rohmawati, Widya Rohmiati, Dyah Palupi Romansyah, Teddy Amin Rosidah, Nanda Nur Indah Kamilatur Rosiyati, Diana S. Johari Sabar Narimo Safrina, Sri Sahal Fawaiz Said Muhammad Reza Ardiansyah, Said Muhammad Reza Saputri, Virda Hersy Lutviana Sasongko, Beni Tri Sentot Kusairi Septiawati, Farida Setiaji, Asep Setyowiseso, Bagas Sisca Fajriani Siti Helmyati Siti Hidayah Siti Khoiriyah Siti Sailah, Siti Siti Zulaikah Soekorini, Noenik Sudarmanto Sudarmanto, Sudarmanto sudianto Sudianto, Sudianto Suhroni Suhroni, Suhroni Sujarwo, Joko Sulur Sunaryono Sunaryono, Sunaryono Supardi Supardi Supriana, Edi Surgawi, Ilham Surgawi Suryanto, L. Suryanto Suryanto, L. 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