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EFFICIENCY OF PUBLIC SERVICES THROUGH DIGITAL TRANSFORMATION OF HIGHER EDUCATION SERVICES AT HIGHER EDUCATION SERVICE INSTITUTIONS IN REGION XIV PAPUA, WEST PAPUA, CENTRAL PAPUA, HIGHLAND PAPUA, SOUTH PAPUA, AND SOUTHWEST PAPUA Syaharuddin, Adham; Iriawan, Hermanu; Ayu Kurnia Utami; Djunaedi, Djunaedi
Gema Kampus IISIP YAPIS Biak Vol 21 No 1 (2026): "Gema Kampus" IISIP YAPIS Biak
Publisher : IISIP YAPIS BIak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52049/gemakampus.v21i1.568

Abstract

Digital transformation has become a strategic instrument for improving the quality of public services, including higher education services. The Higher Education Service Institution (LLDIKTI) Region XIV, which oversees Papua, West Papua, Central Papua, Papua Pegunungan, South Papua, and Southwest Papua, faces unique challenges related to geographical conditions, infrastructure limitations, and disparities in digital capacity. This study aims to analyze the effectiveness of public services through digital transformation in higher education services at LLDIKTI Region XIV. A descriptive qualitative approach with a case study design was employed. Data were collected through in-depth interviews, observation, and document analysis involving institutional policies, digital service systems, and service implementation practices. Data analysis was conducted interactively through data reduction, data display, and conclusion drawing. The findings reveal that digital transformation has improved service efficiency, transparency, and accessibility, particularly in administrative and academic services. However, service effectiveness has not been fully optimized due to limitations in human resource readiness, technological infrastructure, budget allocation, system integration, and organizational resistance to change. These findings highlight the importance of strengthening digital governance, enhancing human resource capacity, and developing adaptive policies that reflect the characteristics of eastern Indonesia. This study contributes to the development of effective and inclusive digital public service policies in higher education.
Co-Authors Achmad Arifulloh, Achmad Adiaksa, Baso Witman Adijaya, Gunawan Aditia, Donny Afritayeni, Afritayeni Agustina, Dadan Hardiana Ahmad Ahmad Ahmad Zaenudin Akbar Akbar Alfred Sawor, Roberth Alkatiri, Fatimah Amiruddin Amiruddin Amiruddin Amiruddin Anantadjaya, Samuel PD Andi Amang Annisa, Adira Natasha Ansar Ansar Anshar Rante Aqlyna Fattahanisa Ardenny, Ardenny Arif, M. ashari, septiana Asmin, Risna Yunita Asrianto Asrianto Astuti, Fanni Ata Maran, Albertus Awak, Potros Yubelina Ayatullah Ayatullah, Ayatullah Ayu Kurnia Utami Baab, Marice Banne Tondok, Santalia Bare Telan, Albina Basuki Winarno, Basuki Budi Rahayu Carolina, Dina Claartje, Masrikat Maya Diana Desi Sri Rejeki Dewi, Susantriana Dimara, Paulus Dunggio, Abdul Rivai Saleh Ekawati, Nur Eny Retna Ambarwati Fachry Abda El Rahman Faddil, Zainulloh Fahrizal, Daniel Fauzan . Fikri, Maiza Guntoro, Guntoro Hadijah Hadijah Hamungkasi, Istiaji Gatut Hanasi, Raihan A. Hapsari, Aulia Rizky Harfika, Meiana Haribowo, Rio Harlina Harlina Hartono, Kartika Fajarwati Hery Widijanto Idris Idris Intang, Nur Intang, Sitti Nur Iriawan, Hermanu Islam, Fajrul Jawade Hafidz Kafiar, Marthen Hengky P. Kamaruddin, Muh. Ihsan Karolus Ngambut Karubaba, Yan Sartheis Kbarek, Amelia Selfiana Khair, A. Miftahul Kurniawati Kurniawati Kusnadi, Iwan Henri Laely, Nur Latif, Farida lidia fitri, lidia Lidiawan, A Rizka Lily Montarcih Limantara Lukita, Yenni M, Warda M. Agus Jabir Mahyuvi, Tata Malaha, Naomi Marpaung, Sastrika Handayani Marwanto, IGG Heru Masithah, St. Mochammad Ibrahim Mohammad Arifin Noor Morin, Lazarus Muarief, Fahrurozi Mukriani, Mukriani Mulyadi Mulyadi Musiana, Musiana Mustamin, Rini Nafisah, Durorun Nanang Sri Darmadi Nawangwulan, Irma M Nawangwulan, Kurniawati Niken Widyastuti Nofita Dewi Kok Mesa Nunung Suryana Jamin Nur Andani Nurambiya, Nurambiya Nurdiani, Tanti Widia Nurhaedah Nurhaedah Nurhafizah Nasution Nurmansyah, Tedy Nurmiati Nurmiati Nurnainah, Nurnainah Nursiah, Andi Nursinah, Andi Pamungkas, Bagus Satria Pannyiwi, Rahmat Pebrian, Marthinus Peluw, Zulfikar Pratiwi, Cici Prihatini, Surya Priska Gardeni Nahak, Priska Gardeni Pristiwan, Luckito PUJI ASTUTIK Putri, Maidina R.V Purba, Ellen RACHMAT RAMLI Rachmawan Mapareppa, Andi Raehan, Raehan Rahman, Muhammad Arif Rahmat, Rezqiqah Aulia Rahmawati, Agustini Liviana Dwi Rasyid, Djusmadi Riesna Apramilda Rini Setiati Rino Vanchapo, Antonius Riswanti, Riswanti Rizki Andita Noviar Ronsumbre, Brian Aristoteles Rosdiana Rosdiana Rosida Rosida Rosita, Dea Rumaropen, Roberth Rumbiak, Jane Valentina Ruslan Ruslan S, Fatmawada Sabriana, Riska Saide, Rusnaeni Sanadi, Petrus Yan Fayaman Sangkala Sapnita, Sapnita Saputra, M. Khalid Fredy Sari, Titis Nistia Sasi Utami Sastrawan, Andri Selvia Selvia Sembiring, Rinawati Sibuea, Darwin Manuel Simatupang, Septian Sintia, Eunike Siti Yaningsih, Wa Ode Sitti Johri Nasela Sriyanti, Febri Sudianto, Sudianto Sudjiono Suprapti, Isma Surya, Sara Susianto, Tri Endar Susilowati, Awaliya Marie Sustiyatik, Enni Syafruddin Syafruddin Syaharuddin, Adham syahrul, muhammad Syaiful Bachri Tamsil, Mukmin P. Tedi Wonlele, Tedi Thalib, Kiki Uniatri Toni Widiantoro Tri Ayu Yuniyanti Tyahya Whisnu Hendratni Umar, Adam Utami, Ayu Kurnia Utami, Sas Vitariani, Aisyah Wahyudi, Ardi Wahyudianti, Ni Luh Gede Sri Wahyuni, MG. Sri Wanapertiwi, Ajeng Putri Wijayanti, Lumastari Ajeng Wijoyo, Hilmy Syarofuddin Wuriani, Wuriani Yarangga, Yuliana Yuda, Dela Fatma Yusfik, Yusnita Zafera Adam, Jeanne d’Arc