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Innocentius Bernarto, Innocentius
Business School, Fakultas Ekonomi Dan Bisnis, Universitas Pelita Harapan, Tangerang
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Analysis of the Influence of Outside Patient Satisfaction (Study at RS X in West Jakarta) Richo Ryanto Raharjo; Vidya Paramita; Bernarto Innocentius
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3346

Abstract

The objective of this study is to analyze the effect of location, price, and service quality on patient’s satisfaction in X Hospital in West Jakarta. This study uses a quantitative approach using purposive sampling technique. There were 200 respondents included in the study. The data were collected by using questionnaire with a Likert scale and then processed with the Partial Least Square-Structural Equation Modeling (PLS-SEM) analysis technique utilizing the SmartPLS 3.0 program. This study showed that there are positive and significant effect from location, price, and service quality on patient’s satisfaction in X Hospital at West Jakarta. This finding indicates that hospitals with qualified services, together with adequate location and affordable price can optimize patient’s satisfaction.
The Relationship between Health Service Quality, Servicescape, and Socio-demographic Factors on Outpatient Satisfaction Levels at Clinic X Vicko Pratama; Innocentius Bernarto
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 1 (2022): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i1.4001

Abstract

The objectives of this study were to analyze the positive association between qualities of health services towards patient satisfaction, analyze the positive association between servicescape towards patient satisfaction, and analyze the association between socio-demographic factors towards patient satisfaction. In this study, data were collected using a questionnaire. All patients visiting in the outpatient of X Clinic were recruited between July until August 2021, and 160 respondents were obtained using the convenience sampling method. Data were analyzed for descriptive and inferential statistics using the SMARTPLS program. Results of the data analysis showed that there was a significant positive association between quality of health services towards patient satisfaction, a significant positive association between servicescape towards patient satisfaction, and a significant association between socio-demographic factors towards patient satisfaction. These findings implicated the need to improve the quality of health services, servicescape, and socio-demographic factors in the clinical managerial process.
The Effect of Service Time, Facilities, Location, and Price Affordability on Patient Satisfaction at dr. Ranny Clinic Megan Caroline Santoso Sie; Innocentius Bernarto
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 1 (2022): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i1.4155

Abstract

Patient satisfaction is defined as a patient assessment of the expectation and reality received by the patient at a health care facility. This study was conducted to determine the effects of service time, facility, location, and price affordability on patient satisfaction at dr. Ranny Clinic. This research used quantitative methods and the data collection technique by distributing questionnaires, using non probability sampling method with convenience sampling technique. The samples of this research were 220 respondents. The data were obtained and processed using partial least square- structural equation modeling (PLS- SEM) with the Smart-PLS software. The result of this study shows that the facility and price affordability has a positive effect on patient satisfaction. However, location and service time does not have a positive effect on patient satisfaction.
Effects of Service Quality, Food Quality, and Price Fairness Customer Satisfaction at Japanese restaurant 3 Wise Monkeys, Jakarta Rara Wilis Setiawati; Innocentius Bernarto
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 2 (2022): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i2.4680

Abstract

The purpose of  this study was to analyze the  positive influence of service  quality, price fairness, and food quality positive effects on customer satisfaction.   The target population of the study is all customers of Japanese restaurant 3 Wise Monkeys Jakarta.  As for determining the sample using  purposive sampling techniques. The specified sample number is 200 samples that are customers of  Japanese restaurant  3 Wise Monkeys.  The data is collected by distributing questionnaires. The data was analyzed using the partial least square-structural equation modeling (PLS-SEM) model.  The results showed that service  quality, price fairness, and food quality had  a positive influence on  customer satisfaction at  Japanese restaurant 3 Wise Monkeys.
EFFECT OF TRANSFORMATIONAL LEADERSHIP, JOB SATISFACTION, AND ORGANIZATIONAL COMMITMENTS ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AGUS PURWANTO; John Tampil Purba; Innocentius Bernarto; Rosdiana Sijabat
Inovbiz: Jurnal Inovasi Bisnis Vol 9, No 1 (2021)
Publisher : Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/inovbiz.v9i1.1801

Abstract

The purpose of this study was to determine and examine the effect of transformational leadership, organizational commitment and job satisfaction on organizational citizenship behavior in high schools in Banten Province. The sample in this study was taken from 220 managers of supply chain management implemented company  respondents. Sampling in this study using the Simple Random Sampling technique. The analysis technique used is multiple regression analysis. The results of the analysis and testing show that transformational leadership has a positive and significant effect on  organizational citizenship behavior, job satisfaction has a positive and significant effect on organizational citizenship behavior, organizational commitment has a positive and significant effect on organizational citizenship behavior. This study has proven that transformational leadership, Organizational commitment and job satisfaction influence organizational citizenship behavior in supply chain management implemented company
Factors Affecting University Selection During Pandemic : a Study on Indonesian High School Students Rocky Nagoya; Innocentius Bernarto; Ferdi Antonio
Conference Series Vol. 3 No. 1 (2020): International Conference on Global Innovation and Trends in Economy 2020
Publisher : ADI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study is to find an important factor for high school students in selecting university. It is vital for university to have a significant amount of new students enrolled to ensure a strong financial capability for them. This research focuses on quality, reputation, spirituality value, economic and emotional value factors in relation with intention to enroll in university. The respondents are year 11 and 12 high school students from DKI and Banten Province. The sampling technique is convenience sampling due to a pandemic situation. Smart PLS is used to analyze the data. This study found that quality, spirituality value, reputation and emotional value has positive correlation on intention to enroll, whereas quality and economic have no positive correlation toward intention to enroll.
The Effect of Millennial Transformational Leadership on IT Capability, Organizational Agility and Organizational Performance in the Pandemic Era: an Empirical Evidence of Fishery Startups in Indonesia Albert Surya Wanasida; Innocentius Bernarto; Niko Sudibjo
Conference Series Vol. 3 No. 1 (2020): International Conference on Global Innovation and Trends in Economy 2020
Publisher : ADI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to understand: Does millennial transformational leadership influence organizational performance, organizational agility and IT capability? Does IT capability influence organizational agility? Does organizational agility influence organizational performance? The population of this study included selected fishery startups in Indonesia based on the data released by the Ministry of Marine Affairs and Fisheries of Republic of Indonesia and Digital Fishery Network. This study used the statistical method of PLS-SEM to analyze the data. The findings show that there is a positive relationship between millennial transformational leadership and organizational agility, millennial transformational leadership and IT capability, IT capability and organizational agility, and organizational agility and organizational performance. Future researches are suggested to examine the effects of several mediating variables in the proposed model.
Crafting Strategic Maneuverability to Boost Business Performance Hermas Kornelius; Innocentius Bernarto; Anton Wachidin Widjaja
Conference Series Vol. 3 No. 1 (2020): International Conference on Global Innovation and Trends in Economy 2020
Publisher : ADI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Few studies regarding strategic maneuverability are found in strategic management literature, and there were merely theoretical concepts with no empirical evidence to support the concepts. This study is an attempt to explore the concept and relationship between strategic maneuverability and company performance. The study uses a quantitative research method with respondents of 53 service companies in the oil and gas industry in Indonesia. The study's result supports that strategic maneuverability, with dimensions of organizational agility, flexibility, and responsiveness, has positive and significant effects on the company's performance in terms of financial, customer, internal process, and learning & growth. This study contributes to the literature in strategic management in general and the Theory of Maneuvers, particularly in two respects. First, it aims to operationalize and develop measures of strategic maneuverability. Second, to examine the relationship between strategic maneuverability and firm performance and providing empirical evidence.
EFFECT OF LOYALTY PROGRAM ADVANTAGES TOWARDS SATISFACTION AND BRAND LOYALTY: INDONESIAN BUBBLE TEA INDUSTRY Hong Fu Sheng; Innocentius Bernarto
Jurnal Muara Ilmu Ekonomi dan Bisnis Vol 6, No 1 (2022): Jurnal Muara Ilmu Ekonomi dan Bisnis
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmieb.v6i1.16169

Abstract

Tujuan dari penelitian ini adalah untuk mengevaluasi hubungan antara berbagai jenis program loyalitas (praktis, hedonis dan simbolik), kepuasan program dan loyalitas e-commerce (loyalitas program dan loyalitas e-commerce) terkait dengan minuman bubble tea Indonesia. Sebanyak 389 kuesioner dikumpulkan di antara anggota pelanggan bubble tea Indonesia menggunakan purposive sampling. Hubungan antara variabel-variabel yang diusulkan diuji dengan menggunakan model Persamaan Struktural Partial Least Square (PLSSEM). Hasil penelitian menunjukkan bahwa di antara ketiga keunggulan (praktis, hedonis, dan simbolik), hanya keunggulan hedonis dan simbolik yang berpengaruh positif signifikan terhadap kepuasan program. Selain itu, kepuasan program telah terbukti memberikan kontribusi yang signifikan dan positif terhadap program dan loyalitas merek. Ditemukan pula bahwa loyalitas program berpengaruh positif terhadap loyalitas merek. The study aims to shed light on the connection between different type of loyalty programs (practical, hedonic and symbolic), towards program satisfaction and customer loyalty (loyalty to the program and loyalty to the brand) related to Indonesian bubble tea beverages. A total of 389 questionnaires were collected amongst members of the Indonesian bubble tea customers using convenience sampling. The degree of significance between variables was tested using a Partial Least Square Structural Equation modeling (PLS-SEM). Acquired data and analysis infer that among the three advantages (practical, hedonic, and symbolic), only hedonic and symbolic advantages have a significant positive impact on program satisfaction. In addition, program satisfaction has been shown to make a significant and positive contribution to program and brand loyalty. Finally, it is found that program loyalty has a positive effect on brand loyalty.
The Role of Brand Trust and Brand Image on Brand Loyalty on Apple iPhone Smartphone Users in DKI Jakarta Liowina Adlin Hokky; Innocentius Bernarto
Enrichment : Journal of Management Vol. 12 No. 1 (2021): November: Management Science
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (466.639 KB) | DOI: 10.35335/enrichment.v12i1.250

Abstract

The purpose of this study was to analyze: 1) The positive effect of brand image on brand loyalty, 2) The positive effect of brand trust on brand loyalty, 3) The positive effect of brand image on brand trust, 4) The effect of brand trust in mediating brand image on brand loyalty. Data collection was carried out using questionnaire which was distributed online via Google Form. The target population of this study is Apple iPhone smartphone users in DKI Jakarta, at least 18 years of age, and had purchased the product twice. The number of samples was determined to be 200 samples. The sampling technique used was purposive sampling. Data analysis was performed using Partial Least Square-Structural Equation Modeling (PLS-SEM) approach using Smart PLS software. The result showed that brand image had a positive effect on brand loyalty. In addition, brand trust also had a positive effect on brand loyalty. Furthermore, brand image had a positive effect on brand trust. Lastly, brand trust mediates the effect of brand image on brand loyalty.
Co-Authors . Wylen Abelina Dini Fitria Adeline, Florencia Aditia Prasetianto Adventa Intan Pramesthi Afif Yuda Kusuma Agus Purwanto Agus Purwanto Agus Purwanto AGUS PURWANTO Agussalim, Vanessa Nicole Akuba, Stefy Falentino Albert Diaz Pratama Albert Diaz Pratama Albert Surya Wanasida Ali Djamhuri Alita Adiwarna Allisa Laurina Barnavio Alya Nadira Andi Aulya Puji Tenriangka Andi Sulistiyadi Andi Thalia Resky Aulia Andini, Tania Meilinda Rizky Andrea Nadifa Andrea Nadifa Angel Mardenia Giovanni Angelina, Sylvia Anggi Pertiwi Br Tarigan Anggraeni, Agita Tria Anis Annisa Itsnaini Ansori, Oxy Asfuridah Anton Wachidin Widjaja Antonio, Ferdi Ariana, I Made Agus Aristo, Benny Aryanto Adhitya Ananta Asbari, Masduki Assyifa Nur Amanda Putri Atmaja, Ivan Surya Bambang, Robertus Maria Barnavio, Allisa Laurina Berlianto, Margaretha Pink Bima Subiakto Rahmani Bobby Agustinus Parengkuan Boy Eduard Richard Wajong Br Tarigan, Anggi Pertiwi Briesha Aurevella Putri Satria Candra, David Carla Clarissa Chensie S. Angkasa Chin, Vicky Christiana, Ria Renny Christine L. Sommers Claudia, Maria Cynthia Fransiska Dadang Irawan Danet A. Patria Daniel Ong Kim Kui Danty Adistya Artamevia Puteri Adji Darrell Fernando David Candra Deasy Erika Kurniawaty Della Notonagoro Dewi Yuliana Fithri Diajeng Herika Hermanu Dian Purnamasari Djakasaputra, Arifin Donna Imelda Edmont Hododjojo Edmont Hododjojo, Edmont Effendy, Varrel Geary Ellen Ellen Ellyamurti, Devanti Octavia Emmanuelle Jocelyn Handoyo Erick Kristianto Adityatama Erika Ambarita Errica Herjany Erwin Santosa Evander, Erick Evo S Hariandja Evy Yanthy Ezra Aileen Faiza Husnayeni Nahar Fania Mutiara Savitri Faridah Jane Quinta Febby Meilisa Febi Melindah MR Felicia Hananto Fenia Tandy Firdaus Putra Firdaus Razie Sugondo Frankly Oktavian Palendeng Fransiska, Cynthia Freddy Ong Gandadinata Thamrin Gilang Affanda Sovianto Putra Go Brian R. Gosal Goeltom, Vasco Adato H. Gosal, Go Brian R. Grace Solely Houghty Graciella Jeanne Aretha Kurniawati Gregorius Edwin Yonathan Gregorius Edwin Yonathan Griselda Ananda Griselda Ananda Griselda Ananda Gusti Ayu Kade Devina Muryantisa Hamdoyo, Audrey Hamzah, Adilla Nur Hananto, Pandu Tri Hans Eldith Monintja Hasbullah, Yudistira Hendelyyn, Alvin Hendra Achmadi Hendra Achmadi, Hendra Hendyansyah Putra Hermanu, Diajeng Herika Hermas Kornelius Hermawati, Oki Hermawati, Vina Hong Fu Sheng Hubner, Ira B. Hutabarat, Zoel hutagalung, leo Hutapea, Ruth N. Hyun, Choi Chi I Made Agus Ariana Ian N. Suryawan, Ronnie R. Masman, Ian Nurpatria Suryawan Ian Nurpatria Suryawan Imelda, Donna Intania Winalda Irianti, Antania Hanjani Irianti, Rahel Iskandar, Ivana Ivonne Kristi Izzra Fahmi Agoes Jahja, Felicia Jane Maria Fransiska Tahulending Jang, Johan Jeremy Iron Wiratama Johan Jang Jonathan, Andrew Jong, Martinus Thjia Tjen Juanna Judith Huliselan Juliana Juliana, Juliana Junita Junita Junita Junita Kayla Putri Legawa Khairana, Fadhila Rachma Komang Galih Laksmi Dewi Kosasih, Rogerio Andrez Kristiano Kristiano Kristiano, Kristiano Kurniawaty, Deasy Erika Kusumadi, Lourdes Joanna Kusumaningsih, Sekundina Williana Laksmi M Wijayanti Lamhot Henry Pasaribu Lamhot Henry Pasaribu Lauditta, Adelia Usi Leo Hutagalung Levi Jose Antonio Horacio Da Costa Serrano Liem, Raissa Limanto, Sherly Liowina Adlin Hokky Liowina Adlin Hokky Lisdiono, Purwatiningsih Lourdes Joanna Kusumadi M.M, Patricia Maisie Adeline Tanaya Manurung, Rahel Novianti Margaretha P. Berlianto Maria, Hesti Mario Asido Sipayung Marlyn Suciningtias Martinus Hanandito Nugroho Pratomo Linggo Masduki Asbari Masduki Asbari Maulida, Sausan Megan Caroline Santoso Sie Meilani, Yohana F Cahaya Palupi Meilani, Yohana F. C. Palupi Meilina Meilina Meilina, Meilina Meilisa, Febby Meranga, Isana S.C Merry Merry Mohamad Farhan Indrajianto Mohamad Ramdan Moses Lorensius Parlinggoman Hutabarat Muhammad Agung Hidayatullah Muliyanto, Evelyn Christina Mumtaza, Dara Daula Nadya Savira Amalia Rizky Nafatilana, Dinda Nagan, Natalia Nasyidatul Ulya Natalia Sukarnadi Natalia, Velliana Natasha Waya Nicholas Wilson Ningrum, Ratri Prasetya Nur Ghaliyah Sandra Putri Nur lelasari Nurindah, Nonalisa Oktisari, Puni Oriza Varera Orlando Gaberamos Ory Laras Fitkarani Palendeng, Frankly Oktavian Paramitha Utami Patria, Danet Pauline H.P. Tan Phinari, Handelia Poltak Sinaga, Poltak Posma Debora Siringo Ringo Pramesthi, Adventa Intan Prameswari, Mirza Pramono, Rudy Prizka Zulkarnain Purba, John Tampil Purnomo, Indra Puspita Faustina Puteri, Divya Meidina Putra, Firdaus Putra, Gilang Affanda Sovianto Putri Vika Noerindah Putri, Cindy Caludia Pandoyo Putri, Indah Wira Putu Ratih Wijayanthi Quinta, Faridah Jane Radnan, Yokie Rahel Irianti Ramadhina Diffa Walia Saputri Ramdan, Mohamad Ramli, Wynona Rappoport, Alexander Rara Wilis Setiawati Ratri Prasetya Ningrum Renata, Apta Respati Wuryo Putro Revel Gabriel Revel Sangkay, Revel Richo Ryanto Raharjo Rifa, Alissa Rijanto Purbojo Rinto Rain Barry Rista Nurfajrianti Riyanti Riyanti Rocky Nagoya Rogerio Andrez Kosasih Ronnie Resdianto Masman Ronnie Resdianto Masman Ronnie Resdianto Masman Ronnie Resdianto Masman Rosdiana Sijabat Ruri Rizki Anriani Safitri, Ahda Salendra, Tania Sandra Maleachi Santoso, Anita Sevira Santoso, Priyono Budi Saputra, Riski Novian Indra Sarah Mareta Devira Sausan Maulida Sekundina Williana Kusumaningsih Sella Clarista Setia, Astutik Shafa, Adillah Najla Sidarta, Rio Nagata Putra Sihite, Otto Berman Sinaga, Avelin Triani Veronica Sipayung, Mario Asido Stefan Kwentino Stefany Lutan Stephanie Olivia Stevani Suciningtias, Marlyn Sudibjo, Niko Suharto, Bernadus Freddy Sulistiyadi, Andi Sulistyanto, Hari Sunaryo Oentara Sutanto, Sandy Suwarno Suwarno Syahrilla Sintha Syifa Naira Yudianto Syifa Ratnaya Safina Tanaya, Maisie Adeline Tandy, Fenia Tania Salendra Tania, Abigail Tansya Purnaningrum Tansya Purnaningrum Taufik Supriyana Trisaputra Teresa Avilla Kasigit Tewu, M.L. Denny Themmy Noval Tjoa, Catrin Tresia Anggraini Trifiana Tiodora Unedo Hence Markus Uno, Sandiaga Salahuddin Valerie Aurora Gunawan Vanessa Nicole Agussalim Varrel Geary Effendy Velliana Natalia Vena Angelica Venny Venny Vicko Pratama Victreza, Dellaura Mercia Vidya Paramita Viera Dzakiyyah Muthohharoh Virsa Sari Widuri Wahyu Wulandari Wajong, Boy Eduard Richard Welong Seftian Surya Widiartanto, Sendy Aria Widuri, Virsa Sari Wijayanthi, Putu Ratih Wijayanti, Laksmi Mayesti Williana kusumaningsih Winanti Winanti WINANTI, WINANTI Wismantari, Trusti Wuisan, Dewi Wylen, . Yanner, Yanner yanthy, Evy Yaputri, Prisca Yash Raja Morangkey Yohana Cahya Palupi Yohana F. Cahya Palupi Meilani Yonathan Delvonvio Kent Yosha Santoso Putra Yukichika Kawata Yulan Yulan Yules Gustaf Messa Yuliana Yuliana Yulin, Martha Yustisia Kristiana Zhohara, Verena Tsania Zulkarnain, Prizka