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All Journal CAPITALIS (JOURNAL OF SOCIAL SCIENCES) INTERNATIONAL JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (INJOSS) INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) International Journal of Teaching and Learning (INJOTEL) Jurnal Administrasi Negara Jurnal Ekonomi, Bisnis, Manajemen dan Akuntansi (JEBIMAN) INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE) BORJUIS (JURNAL OF ECONOMY) Jurnal Kesehatan (JK) INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE) Jurnal Salome (Multidisipliner Keilmuan) International Journal of Social and Education (INJOSEDU) JUTEQ (JURNAL TEOLOGI & TAFSIR) NETIZEN (JOURNAL OF SOCIETY AND BUSSINESS) ZAHRA (JOURNAL OF HEALTH AND MEDICAL RESEARCH) Journal of Community Dedication Indonesian Journal of Education (INJOE) Jurnal Ilmu Pendidikan dan Kearifan Lokal (JIPKL) Mushaf Journal: Jurnal Ilmu Al Quran dan Hadis (MJ) Jurnal Komunikasi Jurnal Integrasi Ekonomi, Keuangan, dan Akuntansi (JIEKA)
Al-Amin
Universitas Airlangga, Surabaya, Indonesia
Religion Humanities Dentistry Economics, Econometrics & Finance Education Health Professions Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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APPLICATION OF ARTIFICIAL INTELLIGENCE TECHNOLOGY IN CUSTOMER RELATIONSHIP MANAGEMENT TO IMPROVE CUSTOMER RETENTION Loso Judijanto; Rachmadi Indra Praja; Syaiful Pakaya; Al-Amin
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 3 No. 4 (2025): APRIL
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The application of artificial intelligence (AI) technology in customer relationship management (CRM) systems has become a key focus for companies seeking to improve customer retention in the digital age. Artificial intelligence oflers deep data analysis capabilities and personalisation of customer service, which are key in delivering a satisfying customer experience and increasing their loyalty. The research method used in this study is the literature research method. The results of this study show that the integration of AI in CRM has great potential in improving customer retention, but requires a careful implementation strategy to overcome the challenges and maximise the potential benefits.
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN THE CONTEXT OF THE SHARING ECONOMY: CHALLENGES AND OPPORTUNITIES Loso Judijanto; Al-Amin
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 3 No. 4 (2025): APRIL
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Customer Relationship Management (CRM) plays an important role in the sharing economy ecosystem, where trust and customer relationships are key success factors. This research explores the opportunities and challenges that arise from CRM implementation in the context of the sharing economy. In terms of opportunities, CRM enables companies to build more personalised and in-depth relationships with customers, improve operational efficiency through automation, and leverage data to increase customer satisfaction and loyalty. On the other hand, challenges include customer data privacy concerns, the need for high security, and adaptation to fast-changing market dynamics. Nonetheless, if managed well, CRM implementation can add significant value in creating superior customer experiences and supporting sustainable business growth in the sharing economy.
ANALYSING THE IMPACT OF DIGITAL INFRASTRUCTURE INVESTMENT ON MSME GROWTH IN DISADVANTAGED AREAS Dwi Apriyanti Kumalasari; Al-Amin
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 3 No. 5 (2025): MAY
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Digital infrastructure investment has great potential to boost the growth of Micro, Small, and Medium Enterprises (MSMEs) in disadvantaged areas. This study aims to analyse the impact of digital infrastructure development on improving market access, operational efficiency, and competitiveness of MSMEs in lagging regions. The results of the analysis show that improved internet access, digitalisation of business services, and the development of digital training centres can provide opportunities for MSMEs to grow significantly. However, a number of challenges such as low digital literacy, limited capital, and policies that are not yet fully supportive hinder the optimisation of the benefits of these investments. Therefore, a holistic strategy consisting of policy support, digital education, and business ecosystem strengthening is needed to maximise the positive impact of digital infrastructure. These findings emphasise the important role of digital investment in reducing economic disparities in underdeveloped regions and strengthening the position of MSMEs as sustainable drivers of the local economy.
COMPETITIVENESS OF INDONESIAN FISHERY PRODUCTS IN THE GLOBAL MARKET: A LITERATURE REVIEW OF DETERMINANTS AND IMPROVEMENT STRATEGIES Muhammad Masykur Abdillah; Al-Amin
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 3 No. 6 (2025): JUNE
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Indonesia is one of the main exporters of fishery products in the global market, supported by its rich marine resources and comparative advantages in several commodities such as tuna, shrimp, and seaweed. However, the competitiveness of Indonesian fishery products still faces challenges in the form of intense competition, fluctuations in demand, and demands for higher quality and sustainability standards from the international market. This study aims to identify the determinants of competitiveness and formulate strategies to improve the competitiveness of Indonesian fishery products through a literature review. The results showed that the implementation of international quality standards, innovation of value-added processed products, logistics and cold chain efficiency, and strengthening the traceability system are the main factors determining competitiveness. In addition, strengthening human resource capacity, access to financing, market diversification, and multi-stakeholder collaboration are effective strategies to strengthen Indonesia's position as a competitive and sustainable fisheries exporter in the global market.
GOVERNMENT POLICIES IN DRIVING LOCAL AND NATIONAL ECONOMIC GROWTH AND THEIR IMPACT ON STATE REVENUE THROUGH TAXES AND LEVIES Loso Judijanto; Al-Amin
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 2 No. 12 (2025): SEPTEMBER
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Economic growth is one of the main indicators of a country's development success, both at the local and national levels. The government plays a strategic role in driving this growth through fiscal and monetary policies, infrastructure development, strengthening the productive sector, and empowering MSMEs. Synergy between central and regional policies is a key factor in creating inclusive, sustainable, and equitable growth across regions. This study uses a literature review method by analysing various academic sources, official government publications, and research reports related to the relationship between government policies, economic growth, and state revenue. The results of the study show that positive economic growth can expand the tax base, increase state revenue through income tax, value-added tax, local taxes, and levies. In addition, equitable growth contributes to an increase in local revenue, which supports fiscal independence. To optimise the contribution of economic growth to tax and fee revenue, adaptive and integrative policies are needed, along with tax reforms that emphasise broadening the tax base, digitalising services, and improving taxpayer compliance. These findings confirm that the integration of economic and fiscal policies is a determining factor in strengthening the capacity for national development financing and improving public welfare.
LOCAL ECONOMIC EMPOWERMENT: STRATEGIES AND IMPLEMENTATION Loso Judijanto; Amândio de Araújo Sarmento; Mohd Syahrin; Mohamad Khairi Bin Haji Othman; Al-Amin
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 1 No. 12 (2024): INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
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Local economic empowerment plays a crucial role in sustainable economic growth, focusing on improved access to finance, education and employment training, appropriate infrastructure, and the implementation of proactive government policies. The strategy emphasizes the importance of integration and collaboration among various stakeholders, including governments, communities, and the private sector, to create an ecosystem that supports innovation, entrepreneurship, and local business development. The research methods carried out on this study are literature. Research results show that the success of local economic empowerment depends heavily on how much the local community is involved in program planning and execution. Access to broader financial resources, targeted and relevant education and training, as well as infrastructure development to meet local specific needs, have proven to be key drivers of economic growth. Government policies that support, through incentives and facilities, are also decisive in supporting this economic activity.
COMMUNITY-BASED MARKETING STRATEGIES IN DEVELOPING MARKETS Moh. Yamin Darsyah; Mercy Reinette Handayani Mantur; Melyana R Pugu; Al-Amin; Eyad Saleh Bani-Domi
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 1 No. 6 (2024): INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
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Community-based marketing strategy is a marketing approach that emphasises building and managing an active community of consumers, users, or fans of a brand, with the aim of creating stronger bonds, increasing loyalty, and driving organic growth through positive social interactions. This approach relies on the creation of shared value between the brand and its members, where two-way communication and active customer participation in various activities are key. This strategy focuses on shared experiences, trust, and values shared within the community to drive engagement, positive word-of-mouth, and ultimately, sustainable market development over time. The research method conducted in this study uses the literature research method. The results show that community- based marketing strategies offer various benefits, including increased customer engagement, positive responses through word-of-mouth, and the ability to obtain real-time feedback that provides opportunities for innovation and fulfilment of customer needs more effectively. However, challenges such as the need for a large investment of resources and the difficulty in measuring short-term ROI mean that this strategy requires a patient and consistent approach. Community-based marketing strategies, with the right approach, can be the key for companies to develop markets in a more sustainable way and increase long-term profits.
FINTECH AND FINANCIAL SERVICES TRANSFORMATION: POTENTIAL AND RISKS Erwin; Noorsidi Aizuddin Mat Noor; Widjanarko; Al-Amin
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 1 No. 6 (2024): INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
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The technological revolution of the last decade has significantly impacted the financial services industry, characterised by the rise of financial technology (fintech). Fintech has promised to increase accessibility of financial services, transactional efficiency and financial inclusion. However, this rapid growth also brings new risks and challenges that are not yet fully understood. The research method used in this study is literature. The results show that fintech has successfully changed the paradigm of financial services, integrating technologies such as AI, machine learning, and big data analytics to deliver faster, cheaper, and more personalised services. This has contributed to financial inclusion in many previously underserved areas. However, significant challenges such as cybersecurity risks, regulatory uncertainty, and operational risks are emerging as side effects of the rapid adoption of fintech. These risks demand serious attention, mitigation, and management from all decision makers in the industry.
TAX AND COMMUNITY EMPOWERMENT: THE IMPACT OF TAX CUTS PROGRAMMES FOR VULNERABLE GROUPS Erwin; Loso Judijanto; Melyana R Pugu; Al-Amin; Hadenan Towpek
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 2 No. 5 (2025): INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
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Abstract

Taxes and community empowerment are closely related in the context of tax cut programmes aimed at vulnerable groups. A tax cut is a reduction in tax burden granted by the government to certain individuals or groups to increase their disposable income. In vulnerable groups, which usually include low-income individuals, the elderly, and those in difficult economic conditions, tax cuts aim to reduce financial hardship and improve access to basic needs such as food, health, and education. The method used in this research uses the literature research method. The results show that the tax cut programme can significantly contribute to improving the welfare of vulnerable groups by increasing disposable income and reducing economic burden. However, the effectiveness of this programme is highly dependent on proper policy design, efficient implementation, and the government's ability to maintain fiscal balance. Focused and well-structured programmes tend to achieve better results in terms of community empowerment compared to generic or overly broad programmes. In addition, community involvement and transparency in programme implementation are also key factors in ensuring success and accountability. The study concludes that with proper planning and execution, tax deduction programmes can be an effective tool in empowering vulnerable groups and improving socio-economic welfare more broadly.
IMPLICATIONS OF ECONOMIC AND SOCIAL INEQUALITY ON COMMUNITY WELFARE: A LITERATURE REVIEW Setyo Gunawan; Al-Amin
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 2 No. 6 (2025): INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
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This study aims to explore the impact of economic and social inequality on people's welfare through a comprehensive literature review. Economic and social inequality is an increasingly prominent issue in many countries and has far-reaching implications for societal stability and development. This study identifies that high inequality contributes to various social problems such as increased crime, declining public health, and limited access to education and economic opportunities. In addition, inequality weakens social cohesion and trust among community members, which can impact political stability and the effectiveness of public policies. To address these negative impacts, this study suggests the need for fairer redistributive policies, as well as improved access to fundamental services such as education and health, to improve individual well-being and achieve more inclusive and sustainable economic growth.
Co-Authors Ach. Shobri Achmad Fathoni Agung Cucu Purnawirawan Agus Fawait Agus Hidayat Albert Yansen Alim Hardiansyah Amândio de Araújo Sarmento Amândio de Araújo Sarmento Ari Purwanti Arif Nugraha Kurniadi Arifatul Hasanah Awaluddin Awaluddin Azwar Rahmat Ben Brahim S. B. Benediktus Rolando Bikah Kusti Noviani Chamidatur Rohmah CYNTHIA PETRA HAUMAHU Cynthia Petra Haumahu Deasy Sandya Dina Indriyani Dwi Apriyanti Kumalasari Dwi Koerniawati Eka Mustika Sari Eka Sartika Eliagus Telaumbanua Endang Wahyuni Engelbertus Kukuh Widijatmoko Erik Saut Hatoguan Hutahaean Erna Widyasari Erwin Erwin Erwin Eyad Saleh Bani-Domi Farida Asy'ari Farida Hanum Fauziah Nur Hutauruk Fenni Yufantria Fien Pongpalilu Firdausih Firdausih Fitri Nur Hidayat Hadenan Towpek Hartati Maango Hasdiana Henny Noviany Hosaini Hosaini Hosaini Ika Dewi Sartika Saimima Ika Dewi Sartika Saimima Ika Zakiah Irda Suriani Iwan Ridwan Iwan Setiawan Kurnia Budhy Scorita Kusmawaty Matara Lina Affifatusholihah Loso Judijanto Lucky Mahesa Yahya M. Amin Fatulloh Maemunah Maemunah Maemunah Mahidin Fahmie Marzaniatun Marzuki Maulana Arafat Lubis Melyana R Pugu Mercy Reinette Handayani Mantur Miranu Triantoro Moh. Yamin Darsyah Mohamad Khairi Bin Haji Othman Mohammad Ahmad Bani Amer Mohd Syahrin Mokhamad Eldon Mudzakir Mudzakir Mudzakir Muh. Rezky Naim Muhammad Gazali Rahman Muhammad Mahfud Muhammad Masykur Abdillah Muhammad Syafri Munawir Najamuddin Petta Solong Nashran Azizan Nina Triolita Noneng Nurhayani Noorsidi Aizuddin Mat Noor Nopianti, Rina Novianty Djafri Nukman Nukman Nuraedah Nurul Lail Rosyidatul Mu'ammaroh Olivia Tahalele Pertiwi, Yuarini Wahyu Rachmadi Indra Praja Rafika Nisa Rafika Nisa Raharjo , Novianto Puji Rina Wijayanti Risqah Amaliah Kasman Rita Hayati Rita Hayati Rizki Fauzi Romadhon Rulyjanto Podungge S Pentanurbowo Salma Rozana Sangrila Puspita Dewi Setyo Gunawan Sherly Etika Sari Shidqiyah Sidderatul Akbar Sigit Sugiardi Sigit Sugiardi Sinta Aprianti St. Rahmah Sufia Widi Kasetyaningsih Suhana Sarkawi Sulaiman Sulaiman Sulistiani, Indah Sunanto Sunanto Sunanto Sunanto, Erna Handayani Supian Sutama Suwandi, Prastika Tjeng Syarifuddin Taufik Udango Tetikay, Robert Theriana, Ana Triyono, Bambang Ulin Naini Upus Piatun Khodijah Widjanarko Wigianto Budiawan Wilda Rizkiyahnur Nasution Wilda Rizkiyahnur Nasution Yogi Nurfauzi Yusnelli Yusnelli Zainuddin Zainuddin Zeni Zainal Muis