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The The Role of Consumer Satisfaction Mediation in the Relationship Between Consumer Trust, Service Quality, and Rental Costs on the Interest in Renting Heavy Equipment at CV. Berkat Bersama sonia Negsih, Sonia Nengsih; Pardiman; Ridwan Basalamah
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 1 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i1.9260

Abstract

This study examines the mediating role of consumer satisfaction in the relationship between consumer trust, service quality, rental costs, and rental interest in heavy equipment at CV. Berkat Bersama. The purpose is to understand how these factors influence rental decisions and how satisfaction strengthens consumer trust toward rental intention. Using a quantitative approach, data were collected through questionnaires from 100 respondents and analyzed using SmartPLS. The findings show that consumer trust significantly affects rental interest, service quality, and satisfaction. Furthermore, consumer satisfaction mediates the relationship between consumer trust and rental interest, indicating that higher trust enhances satisfaction, which in turn increases rental intention. However, satisfaction does not mediate the effect of service quality and rental costs on rental interest, implying that these variables influence intention through other channels. The study highlights that trust is the most dominant factor shaping rental interest, while service quality and competitive pricing remain essential to sustain customer satisfaction. Theoretically, the research reinforces consumer behavior and relationship marketing models, emphasizing the importance of trust and satisfaction. Practically, it suggests that companies should focus on trust-building, improving service consistency, and ensuring transparent pricing to strengthen competitiveness and increase heavy equipment rental interest.
The Effect of UTAUT3 on Interest in Using BYOND Mobile Banking by BSI with Perceived Enjoyment as a Mediating Variable an Empirical Study of Customers of Bank Syariah Indonesia KCP Batu Diponegoro Mubarok, Rizal Zaky; Askandar, Noor Shodik; Basalamah, Muhammad Ridwan
Electronic Journal of Education, Social Economics and Technology Vol 6, No 2 (2025)
Publisher : SAINTIS Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33122/ejeset.v6i2.1186

Abstract

This study aims to examine the influence of habit, facilitating conditions, and personal innovativeness in IT (Information Technology) on the intention to use the BYOND by BSI mobile banking application, with perceived enjoyment serving as a mediating variable. The theoretical framework is on the extended UTAUT3 (Unified Theory of Acceptance and Use of Technology) framework, integrating psychological and affective aspects of user experience within the context of Islamic digital banking. A quantitative explanatory approach was employed using the Partial Least Squares Structural Equation Modeling (SEM-PLS) method. The study involved 200 active customers of Bank Syariah Indonesia (BSI) KCP Batu Diponegoro branch, selected through purposive sampling. Data were collected through a questionnaire employing a five-point Likert scale. The results indicate that habit and facilitating conditions significantly influence perceived enjoyment, whereas personal innovativeness in IT has no significant effect. Furthermore, habit and personal innovativeness in IT have significant direct effects on intention to use, while facilitating conditions do not. Importantly, perceived enjoyment mediates the relationship between the three independent variables and intention to use, highlighting the crucial role of positive emotional experiences in sustaining the adoption of Islamic mobile banking services. The study contributes to the extension of UTAUT3 by emphasizing the affective dimension in technology acceptance within Islamic finance. Practically, it offers strategic insights for Bank Syariah Indonesia to enhance user-centered digital experiences that foster loyalty and engagement with BYOND as an Islamic financial super-app.
Digital Distribution Channel Management in Enhancing Marketing Efficiency of Creative Products Basalamah, Muhammad Ridwan
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3977

Abstract

The rapid growth of digital technologies has fundamentally reshaped how products are marketed and distributed, especially in the creative industries. Traditional distribution models, which often relied on physical infrastructure and intermediaries, limited market access and incurred high costs. This study explores the role of digital distribution channel management in enhancing the marketing efficiency of creative products. As the digital landscape evolves, businesses in the creative sector face the challenge of adapting their marketing strategies to leverage digital platforms effectively. This qualitative research employs a literature review methodology to analyze various models and strategies of digital distribution channels that have proven successful in promoting creative products. The findings suggest that the integration of digital distribution channels, including social media, e-commerce, and content platforms, significantly improves marketing efficiency by expanding the reach, reducing costs, and increasing consumer engagement. Furthermore, the study highlights the importance of adopting a multichannel approach to connect with diverse consumer segments, thereby maximizing the impact of marketing efforts. The research contributes to understanding the critical role of digital distribution in the modern marketing ecosystem and offers insights into how creative businesses can optimize their marketing strategies to thrive in a competitive digital economy.
Co-Authors A, Ardy Saputra Abd Rahman Abdillah, Muhammad Yusuf Ulwan Abdul Kodir Djaelani Abdun Zaki Abdur Rasyid, Abdur Ach. Humaidi Achasia, Prima Nur Achmad Febryanto Irmansyah achmad taufiq nurrohman Achmad Yani Adam Aufa Wijaya Ade Kurniadin Adella Febrian Nanda Sari Adhim, Mohammad Fauzil Adimas Ryandaru Adinda Bella P Aditya Rudy Wicaksono Adji Surya Hutama Afi Rachmat Slamet Afi Racmat Slamet Afi Rahmat Slamet Afifuddin, Muhammad Afrillianti, Dyva Aulia Agesta, Rifqi Naufal Agung, Sarwo Ahmad Alan Ferry F Ahmad Fauzan Ahmad Fauzan Ahmad Luthfi Zamzami Ahmad Munif Ahmad Naufal Ahmad Rizal Said Ahmad, Habib Nur Ainia Wulandari Ainur Rasyid Ainur Ropik Aishyah, Cholifatul Aisyah Rokhma Aisyah, Erika Nadilah Nur Mustamilatul Aisyah, Rahmatika Nur Akhmad Fadhili Akhmad Husein Rifa’i Al Aden, Zait Islach Al Fajar, Moh Hafiz Al Fikri, Mohamad Husain Syam Al Muktafa, Lam Ush Shofie Al-Baihaqi, Mochammad Amiruddin Aleria Irma Hatneny Alfarisi, M Alfi Arifin Alisha Ramadhania Alivia, Putri Sabna Naza Alviana Mariska Alya Novia Chamidah Amalia Rohmatul Kamalia Amin, Muh Sirojuddin Amin, Muhammad Sirojuddin Amir Faisol Amir, Mustafa Amir Hassan Amirullah, Fahad Amjad, Muhammad Silmy Ananda Putri Suryaningtyas Anca Dwiki Cahya Andi Normala Andi Normaladewi Andi Yuni Dharmawati Tahang Anggie Rohima Rullah Anggraeni, Feby Putri Anisya Nurisnaini Safitri Annisa Mutmainah Annisya, Laila Izza Antaseni, Fiona April Riyan Saputra Arif Kurniawan Santoso Arini Fitria Mustapita Arsyianto, Muhammad Tody Aryfudin Aryfudin, Aryfudin Askandar, Noor Shodik Asmar Makruf Asrafuddin, Asrafuddin Assaabiqotul Mardliyah Assalafy, Chotibul Umam Auva Mufaddol Avid Styagung Azna, Nurul Izza Aulia Azzam Riski Bachtryanto, Ino Bashori, Mohamad Amirudin Bastomi, Mohamad Bayu Antiko Bella P, Adinda Bellanti, Silvan Budi Wahono Catur Ratmoko Alid Cellyn Elloise Vorringga Chaerul Haryono Dayat, Farhan Deddy Rahman Saputra Dela Yumei Sartika Devi Savitri, Devi Devyasari Octavia Irawan Dewi Sabrina Aisyah Putri Dhea Rimba Puspitasari Diah Nurhayati Mailasufa Diah Puspita Sari Dwi Bella Fani Pratiwi Dwi Ihsani Mahendra Putra Dwi Mayangsari Dwi Mayangsari Dwi Riska Amalia Dwiyani Sudaryanti Dyah Nur Uswatun Hasanah E P, M Habibur Rohman Eka Farida Eka Indah Kusmalasari Erdhianto, Yoniv Erfan Efendi Erika Niswatun Nur Aziza Eris Dianawati Erlina Rizki Fahriza Evi Onalisa Fadhil, Sani Fadila, Siti Aminatul Fadlullah, M Agus Fahrul Ulum Fahrurrozi Rahman Fani Ary Sandy Faruq, Muhammad Fasahri, Nuril Ramadhan Fatkur Rohman fauzan Fauzan Fauzi, Abdullah Muhaimin Nur Febrillian, Akbar Tri Febtahadul Imam Ferdian Dwi Putra Ferdiansyah, Muhammad Agung Ferdiansyah, Septian Fetyh Tanala Hida Fia Adilia Alfina Chuswondo Fico Abiyu Taufiq Fina A’immatur Rifki Fiska Triwinda Witjaksari Fitri Cahyaning Fitri Dhea Sari Fitri Dwi Nur Khasanah FITRI FADHILA Fitriyah Izzatul Jannah Ghafur, Nurvikrih Choliluddin Hadi Sunaryo Hadipamungkas, Akbar Hakim, Alvin Nuril Halimah, Istik Noor Hamsan Rahmat Handi, Mochammad Hariri, Hariri Haris, Ahmad Maulana Hasanuddin Hasanuddin Hasbi Alim Hastari Nurazhra Azizah Hastawati Chrisna Suroso Heriyanto Heriyanto Hida, Fetyh Tanala Hidayah, Riska Anne Dwi Nur Husnul Khatimah Ida Farida Ifani, Achmad Shofan Ifni Igne Zulcha Ihsan, Dedi Fatihul Ikmal, Moh. Afiq Ila Jannatil Makwa Indana Zulfah Indirwan, Mohamad Fadhil Innaya Tussolekha Sanggaria Ino Bachtryanto Isamahendra, Yusril Ita Athia Iwan Budianto Jaelani Chafidz Nur Shihab Kanaya Aquilla Kapsir, Kapsir Kartika Rose Rachmadi Kenny Kahnia Khalikussabir, Khalikussabir Kharisma M.Haqiqi Khasanah, Nur Munna Sakbannia Uswatun Khoirullah, Ahmad Khoirunnisa, Rahma Khozinatul Abror Kibiyana Cempaka Aditama Putri Kirani, Mutiara Sylvi Kukuh, Kukuh Kumaidah, Siti Kurniati Kurniati La Jaber Laidia Himmatul Ulya Lidya Ayu Ferdyana Lista Sefti Anggraeni Liza Umami Nazuroh Lukman Kanabaraf Luluk Novita Lutfi, Ilham Azizul M Hufron M Naufal Luthfi Azis M Tody Arsyianto M Zainul Abidin M, Masriadi Ali M. Alfi Faisal Rizza M. Cholid Mawardi M. Hufron M. Hufron M. Hufron Mahardani, Ahmad Subhan Mahardani, Ahmad Subhan Mahfudhah, Nisrina Hasna Mardani , Ronny Malavia Mardany, Ronny Malavia Mariati Mariati Mariska, Alviana Mas Ely Mauliyah Maulana, Muhamad Yusriel Mauludi, Mokhammad Faiz Mawardi, M Cholid Mawardi, Moh Cholid Mega Ayu Lestari Mega Erlinda Wulandari Meida Elsyanada Meri Kurniawati Miftafarij, Ahmad MIFTAKHUL JANNAH Milda Olivia Misbakhus Sudur Moch. Jaelan Fanani Mochamad Amarta Fasa Moh. Isra Benasmi Mohammad Riyanto Mohammad Rizal Mohammad Rizal Monika Fatmasari Mubarohk, Kharel Mubarok, Rizal Zaky Muchamad Agus Setiawan Muchammad Maslikhan Muchyidin, Yahya Mufida, Syarifatul Muhamad Hendika Arifiano Muhammad Aghistni Maulana Salsabil MUHAMMAD AGUS SALIM Muhammad Mansur Muhammad Mansur Muhammad Nawawi Muhammad Nur Aziz Muhammad Rifqy Muhammad Salman Farisy Muhammad Syaeful Muhaimin Muhammad Tody Arsyianto Muhammad Yasir Ridha Muhammad Yusuf Anshori Mukhamad Dwivani Priambudi Mutiansi Hanifah Mutmainah, Annisa Mutmainnah, Lina Nadia Dwi Susanti Nadiah Putri Salsabila Nalurita, Iedilia Izza Nanang Alfan Masruri Nanik Wahyuningtyas Nanik Wahyuningtyas Nasrifa, Devi Asah Naufal Rifqi Syafruddin Nayif Syihab, Achmad Hisyam Neni, Neni Niko Aditya Nina Bilqis Maharani Ninda Putri Della Zeinistya Ningrum, Erina Oktavia Nita Rahayu Novi Triani Novita, Luluk Nufus, Yuhyin Nuha, Mochammad Syafi'udin Nur Diana Khalidah Nur Fatimah Nur Hajati Nur Hidayati Nur Hidayati Nur Kholis Nur Najmi Jazila Nur Rizky, Syahrul Nur Rohmah Dhuhaini Nur Syahraini Nur Wulan Putri Lestari Nurdina Andriani Nurhajati Nurhajati Nurhajati Nurhajati Nurhajati Nurhidayah Nurhidayah Nurhidayah Nurhidayah Nurhidayah Nurhidayah Nurhidayah Nurhidayati Nurhidayati Nuriyanto, Agung Rachmad Nurul Muttamimah Nurul Qamariyah Nurul Shabrinannisa Nurul Yunia Sari Oktavia Dwi Ambarwati Oktavian A, Muhammad Ilyas Pamungkas, Tri Krisna Pardiman Pardiman M Pardiman M Pardiman M, Pardiman M Pardiman Pardiman Pardiman Pardiman Pardiman Pardiman Pradhani, Fadilla Ihza Rachma Pramudito, Ekvan Danang Setya Pranata, Steven Arya Prapti Komala Sawitri Prasetio, Jony Prasetyo, Yogi Adha Pratama, Faisal Agus Puspita Nirmala Rihhadatul Aisy Putri Basuki, Fabi Marulita Putri Dian Ningrum Putri Maisarohtussa’diyah Putri, Amalia Cahyani Putri, Anggun Eva Ardita Putri, Hernita Cahyani Dwi Rachman, Sinta Rosita Rafi, Basyaruddin Faizal Rahma, Vina Maulidya Rahmadani, Diyah Ayu Rahmatillah, Alvin Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati, Ika Rahmawati Rahmawati, Rahmawati Ramadhan, Dite Fathur Ramadhan, Tri Sugiarti Ramadhani, Muhammad Ivan Arthana Ramadhania, Alisha Ramli, Sahla Ratna Tri Hardaningtyas, Ratna Tri Reiki Vega Diondah Rendyan, Moh. Yodis Reska, Moudita Nafianti Restu Millaningtyas Rika Amelia Wati Rini Yunita, Rini RIRIN RENA ARIANA Riski, Riski Rizal, Saiful Rizaldi, Dimas Fahmi Rizki Dewi Rahmawati Robiatul Adawiyah Rodhifan, Muhammad Bagus Rois Arifin Rois Arifin Romadhon, Fitra Sasi Ronce Arum Melati Ronny Malavia Mardani Rony Prabowo Sabila, Uchria Latifa Safirotul Mu’nisah Safnidar, Hisyam Jodi Sahrizal Avan Malik Salim, Ali Meeloud Ali Salma Silvia Nazihah Salman Al Farisi, Salman Salwa, Ahmad Afiq Samsul Maarif Sandi Agung Mahardika Saputra, Rizki Julianto Saputri, Ika Saraswati, Ety Sari, Ajeng Kartika Sari, Diah Puspita Satria Putra Utama Satria, Lucky Yoga SATRIYAS ILYAS Savira Salsabillah Amalia Septiyansah, Achmad Shihab, Mochammad Alwi Shofiatul Khasanah Sholahudin, Dimas Sholeh, M Badrus Silvia Titasari Siti Aisyah Siti Aisyah Siti Asiyah Siti Asiyah Siti Megawati Dahlan Siti Nur Waidah Solehuddin, Sulton sonia Negsih, Sonia Nengsih Suharto, M. Khoirul Anwarudin Broto Sulaiman Sulaiman Sunaryo, Hadi Surya Dio Alby Wicaksono Suryawan, Zarkasih Syairotun Nadzifah Syamsuddin, Moch Syifaullima Fissudur Syuhadah Che Wae Tahang, Andi Yuni Dharmawati Takhsun, Maya Tamimatul Khofifah Tanthowi, Muhammad Tiara Niken Pramesti Tri Irawan Tri Rahayu Tri Sugiarti Ramadhan Ubaidillah Ubaidillah Ula, Siti Nur Syarifatul Ulfa Uswatul Hasanah Ulfiyatul Kholifah Ulum, Fahrul Ulya, Laidia Himmatul Ummah, Siti Maghfirotul Unitaris, Rahmat Vira Naila Solikha Wahyu Akbar Firmansyah Wahyudi, Iqlima Aurelia Wahyuningtyas, Nanik Wicaksono Deni Prasongko Widarko, Agus Widiatus Sholiha Wiratama, Aryasena Reyhan Wisesa, Andhika Ghani Wisik Aulia Jannah Wulandari, Devfi Yayendra Ning Hayu Yazid Afif Yoniv Erdhianto Yuli Mindarti Yuni Wulandari Yunike Adityas Cahyaningrum Yusrik Ihza Manggara Zaki, Muhammad Firdaus Zakiatul Fitria Zikli Seban Zulkhaeri, Zulkhaeri