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Iswahyu Pranawukir
Institut Bisnis & Informatika (IBI) Kosgoro 1957, Jakarta
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Analysis of the Effect of Service Quality on Consumer Satisfaction and Loyalty Emeritus G. Bitros; Syahwami; Iswahyu Pranawukir; Mohamad Ghozali; Hamirul
International Journal of Economics (IJEC) Vol. 3 No. 1 (2024): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v3i1.601

Abstract

This research aims to provide an analysis of the influence of service quality which is correlated with customer satisfaction and loyalty. The influence of customer satisfaction on customer loyalty has a very important role in customer satisfaction and customer loyalty. This research was conducted at Warmindo Maharasa, Yogyakarta which has a population of all Warmindo customers who have visited with a population sample with a total of around 100 respondents. The calculation of the number of indicators will be multiplied by 5 to 10. The data collection process was carried out using a questionnaire method and also a Likert scale as a way of measuring the 21 indicators contained in the 3 research variables. The data analysis technique in this research uses path analysis. The results of this research show that service quality has a positive and significant influence on customer loyalty. Likewise, service quality has a positive and significant role in customer satisfaction. Then customer satisfaction presents a positive and significant element in customer loyalty. The results of this research also show that customer satisfaction influences service quality on customer loyalty.
Analysis of the Influence of Endorser and Brand Credibility on Samsung Brand Equity Sani Isah; Eva Andriani; Syah Amin Albadry; Iswahyu Pranawukir; Darmawanto
International Journal of Economics (IJEC) Vol. 3 No. 1 (2024): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v3i1.602

Abstract

This research was conducted with the aim of obtaining explanations and information regarding the influence of brand credibility on the equity of the brand itself. Apart from that, there is the influence of endorser credibility which has a correlation with brand equity. The influence of brand credibility on brand equity and also the influence of brand credibility on the brand equity of Samsung users in Jakarta. This research was conducted in the Jakarta area, presenting around 170 respondents. The method used in this research is a deep purposive sampling method presentation of data and the process of collecting it. Apart from that, path analysis techniques were also carried out in this research. The results of this research show that the credibility of the endorser has a positive influence and also plays a significant role in the credibility of the brand. Brand credibility has quite an important role as a partial mediation by providing influence between endorser credibility and also the equity of the Samsung brand. Samsung must increase the credibility of positive endorsers in order to create strong brand equity.
Pelaksanaan Pemeliharaan Sarana dan Prasarana Pendidikan pada Madrasah Ibtidaiyah Mulyadi, Tirta; Pranawukir, Iswahyu; Sovianti, Rina; Fadil Mediwinata, Ahmad; Afif Alfiyanto; Hidayati, Fitri
At-Tafkir Vol 15 No 1 (2022): AT-TAFKIR: Jurnal Pendidikan, Hukum dan Sosial Keagamaan
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LP2M) IAIN Langsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/at.v15i1.4357

Abstract

This study aims to analyze the implementation of the maintenance of educational facilities and infrastructure at MI Nurul Ulum and analyze the factors that influence it. In this study, the researcher used a qualitative research type using a qualitative descriptive approach. The research data were collected using the method of observation, interviews, and documentation. The techniques used in data analysis are data reduction, data presentation, and drawing conclusions. The results of this study indicate that the implementation of the maintenance of educational facilities and infrastructure at MI Nurul Ulum can be said to be quite good in terms of the indicators of the implementation of the maintenance of educational facilities and infrastructure, namely coordination, motivation, communication and direction. The implementation that has been carried out has been considered quite good although there are still shortcomings in the implementation of the maintenance of these facilities and infrastructure. Therefore, in the implementation of the maintenance of facilities and infrastructure, it should be further improved in order to achieve the previously planned goals. The supporting factors for the implementation of the maintenance of educational facilities and infrastructure are school facilities, recording of facilities and infrastructure, the role of school committees, and teacher involvement. While the inhibiting factors are the lack of budget, limited human resources in accordance with their fields, and goals that are less focused.
Edukasi dan Penanaman Semangat Pelestarian Seni Gong Si Bolong pada Komunitas Pemuda Depok Sukma, Agus Hitopa; Soepriyadi, Irzan; Soejarminto, Yos; Pranawukir, Iswahyu
Indonesia Berdaya Vol 3, No 4: August-October 2022
Publisher : UKInstitute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/ib.2022328

Abstract

Kesenian Gong Si Bolong walaupun telah beberapa kali mendapatkan penghargaan di level Provinsi Jawa Barat, namun eksistensinya mengalami potensi penurunan minat di kalangan pemuda sebagi penerus budaya asli di Kota Depok Jawa Barat. Padahal Kesenian Gong Si Bolong banyak sekali mengandung makna bahkan konon mengandung daya magis suara merdu bagi yang mendengarnya. Untuk menjaga kelestarian salah satu budaya di Jawa Barat yang asli Kota Depok, maka Tim Pengabdian Masyarakat IBI Kosgoro 57 melakukan edukasi, motovasi dan penanaman ulang Kesenian Gong Si Bolong di kalangan komunitas pemuda beberapa Karang Taruna Kota Depok. Metode yang digunakan melalui penyuluhan langsung tatap muka dan pelatihan pengetahuan tentang Kesenian Gong Si Bolong dengan hasil yang dicapai antara lain 1) Mengetahui pentingnya budaya seni secara umum dan Kesenian Gong Si Bolong pada khususnya, 2) Menyadari adanya ancaman budaya asing yang akan mengurangi keunikan suatu budaya lokal sebagai pemersatu lintas generasi dan sejarah, 3) Terciptanya komitmen terhadap Kesenian Gong Si Bolong di kalangan komunitas pemuda, 4) Mencetak potensi penerus Kesenian Gong Si Bolong sebagai penerus budaya seni tersebut untuk kelestarian budaya seni suatu bangsa
Quality Assurance System in Improving the Quality of Education in Schools Mohzana Mohzana; Arifin, Muhammad; Iswahyu Pranawukir; Ardhana Januar Mahardhani; Ahmad Hariyadi
Mudir : Jurnal Manajemen Pendidikan Vol. 6 No. 1 (2024): January : Mudir: Jurnal Manajemen Pendidikan
Publisher : Prodi. Manajemen Pendidikan Islam, Fakultas Tarbiyah, Institut Pesantren Sunan Drajat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55352/mudir.v6i1.830

Abstract

This research aims to describe a quality assurance system in improving the quality of education. The method used is a field description. The approach is a qualitative approach. The data collection methods used are observation, interviews and documentation. The stages in data analysis techniques are, collecting data, reducing data, presenting data and drawing up research. The results of this research are as follows, 1. The quality assurance system in improving the quality of education in schools has not been running well, one of which is the participation of education stakeholders to support quality development, and lack of funding allocation, 2. There are several factors inhibiting the quality assurance system in improving The quality of education in schools is as follows, the self-evaluation tools used in self-evaluation activities in schools have not been used optimally and also all teachers and parents have not been able to optimize school self-evaluations. 3. Efforts made to overcome factors inhibiting the quality assurance system in improving the quality of education in schools are improving quality fulfillment, increasing quality priorities that have not been achieved, improving quality findings and improving aspects of quality improvement.
ANALISIS PENGARUH PENGGUNAAN APLIKASI CAPCUT TERHADAP KETERLIBATAN DAN KESETIAAN PELANGGAN Sutisna, Eka; Angellia, Filda; Pranawukir, Iswahyu; Efendi, Efendi
Journal of Computer Science and Information Technology Vol. 1 No. 1 (2023): Desember 2023
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jcsit.v1i1.333

Abstract

Seiring berjalannya waktu, teknologi informasi juga semakin tidak stabil. Teknologi informasi berkembang dengan sangat cepat sehingga membawa kita ke era baru yaitu era digital. Di era digital ini, kita dapat menyaksikan banyak sekali perkembangan aplikasi yang tersedia di smartphone, terutama untuk aplikasi video pembelajaran yang sebelumnya hanya dapat digunakan di komputer. Namun, hal tersebut sudah tidak diperlukan lagi karena smartphone sekarang sudah dapat digunakan untuk berbagai keperluan. Perangkat lunak pengeditan video adalah aplikasi yang dirancang untuk mendukung pekerjaan seorang editor video. Seorang profesional yang melakukan pengeditan video di bawah tekanan dan dengan fokus pada tingkat kualitas video yang bersangkutan dikenal sebagai editor video. Seorang editor video adalah orang yang antusias terhadap proses editing dan sadar akan elemen-elemen yang sesuai dengan standar kreatif dan teknis.
FAMILY FINANCIAL MANAGEMENT TRAINING FOR LOW- INCOME PEOPLE Soepriyadi, Irzan; Alamsyah, Alamsyah; Jaya, Rahmat; Pranawukir, Iswahyu; Rini, Puspa
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 4 (2024): Volume 5 No. 4 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i4.31823

Abstract

PKM ini dilakukan dengan tujuan untuk mengevaluasi efektivitas pelatihan pengelolaan keuangan keluarga bagi masyarakat berpenghasilan rendah yang dilaksanakan secara daring melalui aplikasi Zoom. Pendekatan deskriptif kualitatif digunakan untuk mendapatkan pemahaman mendalam tentang perubahan literasi dan perilaku keuangan peserta. Sampel terdiri dari 20 keluarga berpenghasilan rendah yang dipilih secara purposive sampling. Data dikumpulkan melalui kuesioner pre-test dan post-test, wawancara mendalam, dan observasi partisipatif. Hasil kegiatan PKM ini menunjukkan peningkatan signifikan dalam literasi dan keterampilan keuangan peserta, dengan skor rata-rata literasi keuangan meningkat dari 45 menjadi 75. Wawancara mendalam mengungkapkan bahwa peserta merasa lebih percaya diri dalam mengelola keuangan keluarga dan mulai menerapkan perencanaan anggaran, pemantauan pengeluaran, serta menabung. Observasi partisipatif menunjukkan tingginya tingkat partisipasi dan antusiasme peserta selama pelatihan. Pelatihan daring ini terbukti efektif, praktis, dan dapat diakses secara luas, meskipun terdapat tantangan teknis. Kesimpulannya, pelatihan pengelolaan keuangan keluarga secara daring mampu meningkatkan literasi dan keterampilan keuangan serta mendorong perubahan perilaku positif, memberikan kontribusi nyata dalam meningkatkan kesejahteraan ekonomi masyarakat berpenghasilan rendah. Temuan ini menunjukkan bahwa pendekatan pelatihan daring memiliki potensi untuk diterapkan lebih luas dalam program literasi keuangan lainnya.
Meaning of Pluralism for Indonesian Imigrant Workers in Malaysia Prisgunanto, Ilham; Pranawukir, Iswahyu
Jurnal Komunikasi Vol. 15 No. 1 (2023): Jurnal Komunikasi
Publisher : Fakultas Ilmu Komunikasi Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jk.v15i1.20602

Abstract

Workers always get bad reputation as marginal person in people. The critical problem for workers especially like no protection their rights from state in work place. Indonesian imigrant workers in Malaysia has bad image in any coverage press report. But in the other hand Indonesian imigrant workers be on the increase day by day in Malaysia, and they are able to adapted and interacted for their partners from other country  in the workplace in Malaysia. All of this works because the Indonesian imigrant workers accept the pluralism in their workplace. This research talk about what the meaning of pluralism of Indonesian imigrant workers in Malaysia (mindset). Research uses convergency symbolic theory from Ernest Bormann which separate symbolic object for 3 factors likes; saga, self identity, and social interaction for other workers. The point of theoretical analysis get constructed the real social interaction Indonesian imigrant  workers in Malaysia. Beside it, this research uses naration theory of Fisher De Aubrey which believe that grouping is the important aspect for humanbeing interaction. Paradigm of this research is constructivism, in qualitative model. Research interviews 14 persons Indonesian imigrant workers who had worked in Malaysia. Finding of research, Indonesian imigrant workers have special meaning for pluralism. For Indonesia imigrant workers Malaysia is a dream country, they do not hate that’s country so much. In Indonesian imigrant workers mind there is no pretension to make conflicts in their workplace. Over there work situations very busy and professionalism are completing work if talk about pluralism. Saga in this research find in success stories are so real because local lifestyle and culture of Indonesia and Malaysia are so similar. Construction pluralism for Indonesian workers so positive but they still love of their homeland, Indonesia.
Peran Komunikasi Lingkungan dalam Aktivitas Pengelolaan Sampah Rumah Tangga Bank Sampah “Berseri” Kelurahan Ciganjur Hamboer, Maria Jashinta Elisabet; Pranawukir, Iswahyu
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.3798

Abstract

AbstrakPeran komunikasi lingkungan sangatlah penting untuk mengatasi permasalahan lingkungan diperkotaan, salah satu untuk mengatasi pencemaran lingkungan melalui pengelolaan sampah rumah tangga. Inisiasi warga RW 06 Kelurahan Ciganjur Jakarta Selatan bersama Dinas Lingkungan Hidup dan Kelurahan Ciganjur telah membentuk bank sampah “Berseri” dan sekaligus telah mendapatkan penghargaan predikat salah satu kampung iklim dari Gubernur Anies Baswedan ditahun 2021. Tujuan penelitian ini ingin mengetahui sejauh mana peran komunikasi lingkungan wilayah RW06 dan dalam aktivitas pengelolaan bank sampah “Berseri”. Adapun teori digunakan: komunikasi lingkungan, strategi komunikasi, Menggunakan metode riset deskriptif kualitatif berjenis studi kasus tunggal terjalin. Teknik pengumpulan data: observasi, wawancara terstruktur, studi pustaka, sedangkan teknik analisis data menggunakan: deskripsi, reduksi, rekonstruksi dan interpretasi. Uji keabsahan menggunakan triangulasi sumber,data dan teori. Hasil penelitian menyatakan kemunculan peran komunikasi lingkungan ditandai adanya wacana dan isu lingkungan disertai media-media yang mempublikasikannya sedangkan inisiasi dan partisipasi melalui forum warga sebagai ruang publik yang menciptakan ruang dialog dan komunikasi persuasif. Sehingga terbentuklah bank sampah yang dimonitoring dari Dinas Lingkungan Hidup dan Kelurahan Ciganjur. Upaya pengelolaan bank sampah “Berseri” yang melibatkan Ibu-Ibu Dasawisma dari sisi: sosialisasi, edukasi, penyuluhan yang berkesinambungan (suistainable) mampu mengelola bank sampah serta memanfaatkan kembali hingga bernilai jual dengan cara metode 3R (recycle-reuse,reduce) dengan cara menabung ditabungan bank sampah. Peran komunikasi lingkungan dengan membentuk bank sampah berseri pada lingkungan di RW 06 mampu membentuk lingkungan yang asri, dan kepercayaan warga untuk menabung sampahKata Kunci: Strategi, Komunikasi Lingkungan, Dialog, Bank Sampah AbstractThe role of environmental communication is very important to overcome environmental problems in the city, one of which is to overcome environmental pollution through household waste management. The initiation of residents of RW 06 Ciganjur Village, South Jakarta together with the Environment Agency and Ciganjur Village has formed a waste bank "Serial" and at the same time has received an award for the title of one of the climate villages from Governor Anies Baswedan in 2021. The purpose of this study is to find out the extent of the role of environmental communication in the RW06 area and in the management activities of the "Serial" waste bank. The theory is used: environmental communication, communication strategies, Using qualitative descriptive research methods of the type of single case studies are intertwined. Data collection techniques: observation, structured interviews, literature studies, while data analysis techniques use: description, reduction, reconstruction and interpretation. Test validity using triangulation of sources, data and theory. The results of the study stated that the emergence of the role of environmental communication was marked by environmental discourses and issues accompanied by media that published them while initiation and participation through citizen forums as a public space that created a space for dialogue and persuasive communication. So that a waste bank was formed which was monitored from the Environment Agency and Ciganjur Village. Efforts to manage the "Serial" waste bank involving Dasawisma Mothers in terms of: socialization, education, sustainable counseling (suistainable) are able to manage waste banks and reuse to sell value by means of the 3R method (recycle-reuse, reduce) by saving in the waste bank. The role of environmental communication by forming a serial waste bank in the environment in RW 06 is able to form a beautiful environment, and the trust of residents to save waste Keywords: Strategy, Environmental Communication, Dialogue, Waste Bank
Analisis Framing cnnindonesia.com Dan detik.com Dalam Pemberitaan Konflik Palestina-Israel Pasca Tewasnya Ismail Haniyeh Utami, Sinta Dwi; Azis, Abdul; Pranawukir, Iswahyu
Jurnal Keislaman Vol. 7 No. 2 (2024): Jurnal Keislaman
Publisher : Sekolah Tinggi Agama Islam Taruna Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54298/jk.v7i2.271

Abstract

The conflict between Palestine and Israel, triggered by Hamas' attack on Israel on October 7, 2023, is still ongoing. Although there were some mediation and negotiations, there was no agreement between Palestine and Israel. On July 31, 2024, Hamas leader Ismail Haniyeh was killed allegedly by Israel. The death of Ismail Haniyeh had some impacts on Palestinian-Israeli peace efforts. This issue attracts media attention, including cnnindonesia.com and detik.com. This research aims to find out the framing of cnnindonesia.com and detik.com in reporting the Palestinian-Israeli conflict, especially after the death of Ismail Haniyeh. Although these two media belong to the same group, Transmedia, each media has a different news construction. Using the framing analysis theory of Zhongdang Pan and Gerald M. Kosicky, this research examines the news published on both media on July 31, 2024. By examining four structural dimensions, namely syntax, script, thematic, and rhetorical, the results of this study show that there are different framing in news construction. A firm pro-Palestinian stance is shown by cnnindonesia.com while detik.com tries to take a more neutral stance. More comprehensive coverage with a global perspective is also presented by cnnindonesia.com while detik.com presents balanced coverage from both the Palestinian and Israeli sides.
Co-Authors Abdul Azis Abid Ramadhan Achir, Andi Banus Adhy Firdaus Afif Alfiyanto Afif Alfiyanto Agus Hitopa Sukma Ahmad Fadil Mediwinata Ahmad Hariyadi Alamsyah Alamsyah - Alfan Bachtiar Alfan Bachtiar Alfazla Alfiyanto, Afif Anantadjaya, Samuel PD Andinna Ananda Yusuff Anwar Fuadi Aprih Santoso Ardhana Januar Mahardhani Arian, Vabrian Prima Dana Arifin, Moh. Syamsul Ariyanto Ariyanto Astanto, Agung Pramudi Awaludin, Dipa Teruna AYU LESTARI Bachtiar, Alfan Barizki, Rezzi Nanda Barizki, Rezzi Nanda Barus, Imelda Bastian, Yan Bincar Nasution Boy Firmansyah Burhanuddin Chairul Anam Citra Eka Putri Cut Susan Octiva Darmawan, Zakaria Satrio Darmawanto Desilawati, Nur Desilawati, Nur Efendi Efendi Elis Teti Rusmiati Elisabet Hamboer, Maria Jashinta Emeritus G. Bitros Erita Riski Putri Eva Andriani Eva Andriani Fadil Mediwinata, Ahmad Fardhoni, Fardhoni Fazri, Muhammad Faizal Febriyanti Febriyanti Fikry Suandi Filda Angellia Firda Firmansyah Firdaus Yuni Dharta Fitri Hidayati Fitri Hidayati Fitriana Suprapti Frans Sudirjo G. Andreopoulos Gracia Rachmi Adiarsi Gusmao, Cristino Hamboer, Maria Jashinta Elisabet Hamirul Hamirul Hamirul, Hamirul HANDRIADI HANDRIADI Harianto II Haryanto , Haryanto Heryadi, Ferry Hiswanti Hiswanti Hiswanti Hitopa Sukma, Agus Ilham Ilham Ilham Prisgunanto Indra Tjahyadi Irzan Soepriyadi Istianingsih, Nanik Ivan Riyadi Jasintha, Maria Jaya, Rahmat Judijanto, Loso Khairunnisa Kusuma, Ema Kuswardani, Diah Cori LAUNTU, ANSIR Lestari, Rizki Made Wilantara, Made Wilantara Maghfiratull Adawiyah Mardiati Mardiati Mareta Puri Rahastine, Mareta Puri Maria Jashinta Elisabet Maria Jashinta Elisabet Hamboer Maria Jashinta Elisabet Hamboer Maria Jashinta Elisabet Hamboer Maria Jasintha Maya May Syarah, Maya May Mayang Riyanti Mayang Riyantie Mayang Riyantie, Mayang Misnan Misnan Misnan Misnan Misnan, Misnan Mohamad Ghozali Mohamad Sudi Mohamad Sudi Mohzana Muhammad Arifin Muhammad As'ad Mubarok Al Jauhari Muhammad Saifulloh Murtiadi Murtiadi, Murtiadi Mustiawan Mutamakin, M. Nanda Barizki, Rezzi Ningsih, Titiek Surya Nirstyo Wahdi Norliani Nur Desilawati Nur Desilawati Nur Desilawati Nur El Ikhsan Nur Latifah, Nur Nuraini Purwandari Nurika Duwi Oktaviani Nurul Yaqin Obing Zaid Sobir Pratiwi, Restu Meiditya Pratiwi, Wulan Dwi Puspa Rini, Puspa Putri, Erita Riski Radja Erland Hamzah Rahayu, Sari Ratna Susanti Reny Andriyanty Rety Palupi Rezzi Nanda Barizki Rezzi Nanda Barizki Rezzi Nanda Barizki Rifaldi Rifaldi Rina Sovianti Rinovian Rais Risnati Malinda Riyanti, Mayang Riza Faishol Robbi Rahim Romli Romli, Romli Rudi Kurniawan Rudy Haryanto Safar, Muh Sani Isah Saputra, Ruswiati Surya Selvi Sofiawati Setiawan, Mohammad Febry Saputra Shofwani, Siti Aniqoh Silvina Mayasari Sinta Dwi Utami Siti Hasanah Slamet Riyadi Soejarminto, Yos Soo II, Kim Sovianti, Rina Sri Maryati Suandi, Fikry Suci Rahmadani Sukma, Agus Hitopa Sukma, Agus Hitopa Sukma suparjan suparjan Susriyanti, Susriyanti Sutisna, Eka Syafrizaldi Syah Amin Albadry Syahwami Sylvia Kartika Dhamayanti Tamaulina Br Sembiring Taupiq Taupiq Tia Nurapriyanti Tia Nurapriyanti Tirta Mulyadi Tiurmaida, Serepina Tommy Kuncara Tursanurohmad, Noviana Utomo, Sulistyo Budi Vensy Vydia Veronika Yuni Trisnowati Vivin Tri Astuti Widya Pratiwi WIHARDJO, EDY Winata, Nanda Putu Wira Alvio Yani, Tri Endang Yanti Setianti Yazid Akromudin Yulianti Fajar Wulandari Zulham, Zulham