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The Effect of Service Quality, Marketing Mix, Customer Satisfaction, and Customer Trust on Customer Loyalty at Buley Steak Adiputra, Henry Jonathan; Hartoyo, Hartoyo; Yuliati, Lilik Noor
Dinasti International Journal of Management Science Vol. 7 No. 1 (2025): Dinasti International Journal of Management Science (September - October 2025)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i1.5374

Abstract

This study aims to examine perceptions and analyze the effect of service quality and marketing mix on customer satisfaction, trust, and loyalty toward Buley Steak. A quantitative research method was applied through a survey conducted with end customers who have consumed Buley Steak products for at least in the past year. A total of 280 respondents completed the questionnaire distributed online. The independent variables in this study are service quality and marketing mix, while the dependent variables include satisfaction, trust, and customer loyalty. Data were analyzed using descriptive statistical techniques. The findings reveal that service quality significantly affects both customer satisfaction and trust. Similarly, the marketing mix also has a significant impact on satisfaction and trust. Furthermore, customer satisfaction strengthens trust, which in turn significantly affects loyalty. Based on these findings, managerial implications suggest that Buley Steak should enhance service quality and marketing strategies to foster customer satisfaction, build trust, and achieve long-term customer loyalty.
Pengaruh Work Life Balance Terhadap Kinerja Karyawan Melalui Kesejahteraan Karyawan pada UMKM Hartoyo, Hartoyo
DFAME Digital Financial Accounting Management Economics Journal Vol 2 No 4 (2024): NOVEMBER 2024
Publisher : Awatara Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61434/dfame.v2i4.270

Abstract

This study explores the effect of work-life balance on employee performance through the mediating role of employee well-being among employees in micro, small, and medium enterprises (MSMEs) in Purwakarta, Indonesia. Using a qualitative approach, the research investigates how employees perceive and navigate the complex interactions between their personal and professional responsibilities. Five informants were purposively selected from various MSMEs and interviewed through semi-structured sessions. Thematic analysis revealed that work-life balance plays a critical role in preserving employees’ emotional and psychological resources, which directly influences their well-being and job performance. Well-being emerged as a lived and dynamic experience, deeply affected by recognition, social relationships, and individual strategies for managing stress. The findings align with the Conservation of Resources (COR) Theory, which posits that maintaining valued resources such as time, energy, and emotional support is key to preventing burnout and promoting effectiveness. Informants reported that imbalance leads to emotional exhaustion and decreased motivation, while balance enhances creativity, focus, and satisfaction. The research highlights the informal and relational nature of work in MSMEs, suggesting that even simple, empathetic interventions can significantly improve outcomes. This study contributes to the limited qualitative literature on MSMEs and offers practical insights for small business management in similar socio-cultural settings. It emphasizes the need for human-centered approaches to organizational practices.
Mengintegrasikan Keunggulan Operasional dan Orientasi Pasar: Kerangka Konseptual untuk Meningkatkan Kinerja Organisasi Hartoyo, Hartoyo
DFAME Digital Financial Accounting Management Economics Journal Vol 3 No 3 (2025): AGUSTUS
Publisher : Awatara Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61434/dfame.v3i3.314

Abstract

This conceptual paper explores the integration of operational excellence and market orientation as complementary drivers of organizational performance. Operational excellence emphasizes efficiency, reliability, and continuous improvement, while market orientation focuses on responsiveness, customer value creation, and external adaptability. Although these constructs have traditionally been studied separately, their integration provides a more comprehensive understanding of how organizations can sustain competitive advantage. Drawing upon dynamic capabilities, ambidexterity, and resource-based perspectives, the study develops a conceptual framework that highlights the synergies between efficiency and responsiveness. The results reveal that operational excellence strengthens a firm’s ability to reconfigure processes, while market orientation enhances sensing and seizing of opportunities. Together, they form higher-order capabilities that enable resilience in dynamic environments. The framework also emphasizes the role of leadership, organizational culture, and cross-functional collaboration in achieving effective integration. Additionally, the study highlights potential tensions, such as rigidity from excessive efficiency or inefficiency from excessive responsiveness, and proposes strategies to balance them. The paper contributes theoretically by synthesizing fragmented literature streams and offering testable propositions for future research. From a managerial standpoint, it provides guidance for embedding customer intelligence into operations and aligning performance metrics with both efficiency and market responsiveness. The findings underline integration as a critical frontier in management scholarship and practice.
Clustering Indonesian Neobanking Users Through Extended UTAUT 3 for Retention Campaign Strategy Rahmatulloh, Febriandi; Sumarwan, Ujang; Hartoyo, Hartoyo; Sartono, Bagus
ETIKONOMI Vol. 24 No. 2 (2025)
Publisher : Faculty of Economic and Business, Universitas Islam Negeri Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/etk.v24i2.42599

Abstract

Research Originality: This study develops a behavior-anchored segmentation framework for Indonesian neobank users by extending the Unified Theory of Acceptance and Use of Technology (UTAUT-3) with trust and marketplace application usage, providing deeper insights into user behavior. Research Objectives: The research aims to identify distinct neobank user segments and key behavioral drivers to support targeted strategies in digital financial services. Research Method: An extended UTAUT-3 model incorporating trust and marketplace usage was validated through Structural Equation Modeling (SEM). Balanced Iterative Reducing and Clustering using Hierarchies (BIRCH) clustering was applied to data from 386 active users, with segment validity confirmed using Elbow, Gap, and Silhouette methods. Empirical Results: The results revealed that trust, habit, and marketplace usage emerged as primary drivers of engagement and user recommendations. This study identifies four user segments: transitioning explorers, urban occasionalists, rural digital enthusiasts, and cost-conscious digital natives. Implications: Urban Occasionalists and Rural Digital Enthusiasts show strong potential for long-term growth. Targeted engagement and personalized retention strategies for these segments can enhance customer lifetime value and strengthen user advocacy. JEL Classification: G21, M31, C38
Competitive analysis and strategic improvement of polypropylene polytam pf-1000 in indonesia Rahardi, Naufal; Hartoyo, Hartoyo; Sartono, Bagus
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 1 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i1.11662

Abstract

This research intends to assess the competing capabilities of Polytam PF-1000 with other products available in the market Indonesia and suggest alternative approaches to strengthen its market position. A mixed approach was conducted combining survey with 305 respondents and detailed interviews, then using Analytic Hierarchy Process (AHP) method. Multiple regression results suggest that the Demand Conditions variable is the most determinant in competitiveness (β = 0.990, p < 0.05), then Related and Supporting Industries (β = 0.812), Firm Strategy, Structure, and Rivalry (β = 0.218), and lastly Factor Conditions (β = 0.159). It elaborates the necessity of understanding the market, collaboration in the business industry, formulating business strategy, and resource allocation in enhancing competitiveness of Polytam PF-1000. Further AHP (analytical hierarchy process) analysis using 55 stakeholders managed to rank two other group’s components and their weight: Factor Conditions was prioritized and received the most weight at 0.518, followed by Demand Conditions which was rated by 0.261. From the interviews, technological advancement, supply chain improvement, and expansion of market coverage formed the primary strategies. One of the angles of perspective that was surprising is that the consumers want a quicker response to their needs, while the internal stakeholders want investment in the needed resources and infrastructure. Along with regulatory changes and energy efficiency, these are new alternative strategies that were outside Porter’s Diamond.
Real Time Battery Monitoring Control in Mini Generating System Nursusanto, Usman; Khairunnisa', Khairunnisa'; Hartoyo, Hartoyo
Jurnal Edukasi Elektro Vol. 6 No. 2 (2022): Jurnal Edukasi Elektro, Volume 6, Nomor 2, 2022
Publisher : DPTE FT UNY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jee.v6i2.54299

Abstract

ABSTRACTMini-generating systems such as PLTS utilize batteries as energy storage media. The increasing use of PLTS also adds to the problem of battery waste (B3). The battery monitoring tool is used to monitor the condition of PLTS batteries and used batteries. This research was conducted using the ADDIE method. Data collection techniques were carried out through literature study, observation, and practice. Research products are battery packs and BMS boxes. The error rate of BMS readings on the values of voltage, current, and temperature are 4.59%, 2.002% and 0.83%. The undervoltage reading error rate is 0.3V. The BMS protection circuit can break the stacking battery circuit when a battery-related problem occurs. The first experiment obtained a measured voltage value of 11.5V when it was not connected to the charging input and the discharging load. The second experiment obtained a measured charging voltage of 12.2V and a measured discharging voltage of 11.9V. Based on these results it can be concluded that the battery is in good condition.ABSTRAKSistem mini pembangkit seperti PLTS memanfaatkan baterai sebagai media penyimpanan energi. Pemanfaatan PLTS yang semakin meningkat juga menambah permasalahan limbah baterai (B3). Alat monitoring baterai digunakan untuk memantau kondisi baterai PLTS maupun baterai bekas. Penelitian ini dilaksanakan dengan metode ADDIE. Teknik pengumpulan data dilakukan melalui studi literatur, observasi dan praktik. Produk penelitian berupa baterai pack dan box BMS. Tingkat kesalahan pembacaan BMS terhadap nilai tegangan, arus, dan suhu yaitu 4,59%, 2,002% dan 0,83%. Tingkat kesalahan pembacaan undervoltage sebesar 0.3V. Rangkaian proteksi BMS dapat memutus rangkaian baterai susun saat terjadi permasalahan terkait baterai. Percobaan pertama diperoleh nilai tegangan terukur 11.5V ketika tanpa disambungkan ke input charging dan beban discharging. Percobaan kedua diperoleh tegangan charging terukur 12.2V dan pada tegangan discharging terukur 11.9V. Berdasarkan hasil tersebut dapat disimpulkan bahwa baterai dalam kondisi baik.
Pemetaan Stakeholder Dalam Peningkatan Kesejahteraan Masyarakat Nelayan Di Pulau Pasaran Kelurahan Kota Karang, Kota Bandar Lampung Dewi, Niken Puspita; Rochana, Erna; Damai, Abdullah Aman; Hartoyo, Hartoyo; Riantini, Maya; Febryano, Indra Gumay; Tresiana, Novita
Journal of Tropical Marine Science Vol 7 No 2 (2024): Journal of Tropical Marine Science
Publisher : Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/jour.trop.mar.sci.v7i2.5001

Abstract

The purpose of this study was to map the stakeholders involved in efforts to improve the welfare of fishing communities on Pasaran Island, Kota Karang Village, Bandar Lampung City. The data analysis method was carried out descriptively to map the stakeholders involved based on their interests and influence. The results showed that the players were the Lampung Provincial Government, Bandar Lampung City Government, Bandar Lampung City Fisheries Service, because these stakeholders have a very strong interest and influence. Stakeholders who act as context setters are the Ministry of Marine Affairs and Fisheries, Legislative Members, community leaders, NGOs, Goods and Services Providers, Police and TNI, Universities, because these stakeholders have great influence but low importance. The role of stakeholders with the subject category is small fishermen, namely labor fishermen and fish processing laborers, large fishermen and middlemen. Fishermen are stakeholders who have a high interest, but do not have a strong influence. Stakeholders in the crowd category are the Head of East Teluk Betung Sub-District, Head of Kota Karang Village, Neighborhood and RT officials in Kota Karang Village, because stakeholders, so that the expectations of the government for the provision of the program can be realized and the welfare of the fishing community will increase. In addition, community empowerment can also be carried out through developing the capacities of small fishermen and supporting information in the use of more developed fishing gear by conducting entrepreneurial training, developing skills and expertise for fishermen on Pasaran Island,
STUDY ON DOPPLER EFFECT BASED ON FREQUENCY AND VELOCITY OF SOUND SOURCE IN THE WATERS Husni, Iqbal Ali; Akbari, Hafsarizka; Hidayat, Rizqi Rizaldi; Hartoyo, Hartoyo; Amron, Amron
JOURNAL ONLINE OF PHYSICS Vol. 9 No. 3 (2024): JOP (Journal Online of Physics) Vol 9 No 3
Publisher : Prodi Fisika FST UNJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jop.v9i3.34573

Abstract

The Doppler effect is an important factor in studying marine resources using hydroacoustic technology. Several factors that influence the Doppler effect in waters are the frequency and velocity of the sound source. This research aimed to study the characteristics of sound received based on the frequency and velocity of the sound source as a representation of the Doppler effect. The research was designed using 5 lines as a variation in frequency (1000 and 5000 Hz) and velocity of sound source. The result showed that the Doppler effect was determined by changes in frequency, but was not significantly measured by changes in sound intensity. The frequency of the sound was increased as the frequency of the sound source increased. The receiver frequency also be higher if the angle between the receiver and the sound source was smaller or if the sound source was further away from the receiver.
TEKANAN STRUKTURAL, PELUANG POLITIK, DAN SUKSES GERAKAN PETANI DI LAMPUNG Hartoyo, Hartoyo
Jurnal AGRISEP JURNAL AGRISEP VOL 10 NO 01 2011 (MARCH)
Publisher : Badan Penerbitan Fakultas Pertanian, Universitas Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (302.209 KB) | DOI: 10.31186/jagrisep.10.1.80-93

Abstract

This study was aimed at explaining  one of the conflicts in Lampung Province who developed into a peasant movement.  Interestingly, this peasant movement overran the land and agrarian policy influence to form a new village. Data were obtained from depth interviews and documentary studies. The results found that the structural pressures led to the accumulation of land conflicts crystallize into "sub-culture of peasant opposition." Its social and cultural capital were a base to accelerate the strengthening of peasants' resource mobilization. The momentum of the political opportunities at the beginning of reform responded quickly to the socio-political movements in the form of protests, negotiations and land occupation. Through this movement, the farmers has managed to occupy agricultural land, the agrarian policy changes that benefit farmers and obtained the legality of the formation of a new village Karang Rejo. However, behind this success, the substantive isues of peasants to land ownership was still neglected, so that the struggle of peasants were still not finished.
DEKONSTRUKSI STRUKTUR POLITIK PUSAT DAN PENGUATAN SUMBERDAYA MOBILISASI DI WILAYAH PINGGIRAN SEBAGAI BASIS MUNCULNYA GERAKAN PETANI DI LAMPUNG Hartoyo, Hartoyo; Soetarto, Endriatmo; Dharmawan, Arya Hadi; Lawang, Robert M.Z
Jurnal AGRISEP JURNAL AGRISEP VOL 09 NO 01 2010 (MARCH)
Publisher : Badan Penerbitan Fakultas Pertanian, Universitas Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4005.7 KB) | DOI: 10.31186/jagrisep.9.1.83-100

Abstract

Contemporary  peasant  movements   are still important to be studied, especially under the reformation era (or the democracy transition).  The objective of this study were to analyze the relationship  of the determinant  factors on peasant  movement. Qualitative  approach was applied in  this  case. Data  was  employed in triangulation using  dept  interviews, documentations,   and secundary data. Result showed that the combination   of political opportuniiq structure and structure of resource  mobilization   affords  groups a certain structural  potential for action, they remain, in the absence of two other factors,  insuffisient to account for peasant movement.  The two factor were the sub-culture  of peasant opposition as the antecedent factor and collective framing  as the mediating factor.
Co-Authors ., Harianto Abdullah Aman Damai Achmad Komara Achyar, Nadia Nurvita Ilahi ADANG AGUSTIAN Adi Putra Adiputra, Henry Jonathan Adler H. Manurung Adzimatinur, Fauziyah Agus Budi Utomo Agus Buono Agus Maulana Agus Wijaya Soehadi Agustina Widi Palupiningrum‬ Ahmad Nugroho, Jati Aisatul Mustaqimah Aji Hermawan Akbari, Hafsarizka Al. Agus Kristiadi Al. Agus Kristiadi Alamsyah, Zeffry Ali Ashar Aman Wirakartakusumah Amriwan, Azis Amron Amron, Amron Amzul Rifin Andrie Prasetyo ANGGRAENI, ADITHIA Anita Damayantie Anna Faryanti Aranggraeni, Renda Arde Lindung Pambudi Arief Daryanto Arief Safari Arif Satria Arifin, Bustanil Arifin, Bustanil Aris Solikhah, Aris Arismunandar, T Maureza Aristi Dian Purnama Fitri Arya Hadi Dharmawan Asep Taryana Atika Dian Pitaloka Baadila, Ikram Bagus Sartono Bonar M. Sinaga Bonar Marulitua Sinaga Borman, M. Syahrul Budi Suharjo Budiono Budiono Budiono Budiono Bustanil Arifin Cahyaningsurya, Nabila Sahara Cahyo Dwi Sulistiyo Cornelis, Vieta Imelda D, Sri Sukmana Dadang Sukandar Dadi Adriana Dahlia Nauly Dahmiri Damayanti, Elok Damayanti, Sri Sukmana Dewi, Niken Puspita Diah Diana Sulistyorini Diah Krisnatuti Dieni, Lidya Dominicus Savio Priyarsono Dwinugroho Putro Utomo E. Gumbira Sa’id Eka Intan K.P. Eka Intan Kumala Putri Elisa Anggraeni Ely Nurhayati Ely Nurhayati Elys Fauziyah Endang Koestati Sri Harini Muntasib Endriatmo Soetarto Erna Rochana Ernu Widodo, Ernu Erry Ricardo Nurzal Ervin Nora Susanti Erwidodo Erwidodo Eva Z Yusuf Eva Z. Yusuf Eva Z. Yusuf Eva Z. Yusuf Fadwati, Amida Fahmi, Ali Farahnugraha Makkuraga Farisha, Mega Fariyanti, Anna Fathir, Muhammad Aqil Ferdy Adif I. Fallo Fermico Karambut Fikrul Gifar Fitria Fitria Fitriaty, Fitriaty Gengki Zulfikar, M Haidar Hanif Ginting, Victor Hadiwinarto Hadiwinarto Hafidu, Akbar Al Hamzah, Syukri Handayati, Nur Harianto Harianto Harianto Hartoyo Hartoyo Hastuty Musa Hendri Hendri Hendro Sasongko Heny K Daryanto Heppy Setiawati Hidayat, Rizqi Rizaldi Hidayati, Aprihatiningrum Husni, Iqbal Ali Hutagaol, M. Parulian Hutagaol, Manuntun Paruliah Ign. Anung Setyadi Ilmi, Sendy Watazawwadu Indra Gumay Febryano Irfan Syauqi Beik irwandar, Sapta N Istiqlaliyah Muflikhati Jan Horas Veryady Purba Joo, So-Hyun Juli Handayani Khairunnisa Khairunnisa Khairunnisa', Khairunnisa' Khoirul Umam Krisnawan, Afi Bayu Kudang Boro Seminar Kuntjoro, nFN Kusuma, Pradana Jati Kusuma, Redho Rachmad Hadi Laily Dwi Arsyianti Lilik Noor Yuliati Lilik Noor Yuliati Lilis Imamah Ichdayati Liza Agustina Maureen Nelloh Lubis, Muchdy Lukytawati Anggraeni M. Riza Pahlevi M. Yusuf Maharini - Rahsilaputeri Manalu, Doni Sahat Tua Maya Riantini, Maya Mayanti, Alamanda Nur Mega farisha Megawati Simanjuntak Melissa, Hilda Micha Snoverson Ratu Rihi Miftakhul Fauzia Hakim Mila Fauziah Mochammad Mukti Ali Mochammad Mukti Ali Mohamad Agus Setiawan Muhammad Fakhrul Arifin Muhammad Kristiawan Mukhamad Najib Mukti Ali, Mochammad Musa Hubeis N, Dedi Wardana Nala Inayatuz Zaid Nasoetion, Dedi Wardana Nasoetion, Dedy Wardana Netti Tinaprila Nimmi Zulbainarni novindra . Novita Tresiana Nugraha, Aliffiansyah Sam Adhitya Nunung Kusnadi Nurkodri, Moh Sahroni Octarina, Evie Pangestu, Andaru Dwi Pantjar Simatupang Patasik, Lidia Wulandary Pradana Jati Kusuma Praptama, Khansa Fernanda Fa'iq Prasetya, Tri Budi Prasetya, Victor Prasetya, Viktor Primadona, Fitry Putra, Fikri Isnaini Rachma Fitriati Rahadean Makhdani Rahmatullah Mubarik Rahardi, Naufal Rahmatulloh, Febriandi Ranti Wiliasih Ratna Winandi Asmarantaka Razali, Muhamad Reza Muhammad Rifqi Reza, Fakhri Rina Oktaviani Rini Setiowati Rini Setiowati Rita Nurmalina Riyanti, Evy Rizal Syarief Rizky Amelia Robert M.Z Lawang, Robert M.Z Rohim Habibi Rulis, Muhammad Rusastra, I Wayan Safari, Arief Saraswati, Girindra SARIMAN Selamet Selamet Sembiring, Anita Indri R. Setiadi Djohar Setiana, Tutut Setiawan, Edi Setiawaty, Elika Shalihati, Fithriyyah Sidarta, Dudik Djaja Sidharta, Dudik Djaja Silitonga, Parlindungan Y Sinaga, Bonar M Sinaga, Bonar M. Sinaga, Bonar M. Siti Marwiyah Siyadah, Fatihatus Soekorini, Noenik SRI ASTUTIK Sri Mulatsih Sri Mulatsih Sri Utami Kuntjoro Srihadi, Rati Farini Subekti Subekti Sudarwan Danim Sufrin Hannan Suharno Suharno Sujiwo Priambodo Sujiwo Priambodo Sulistyorini, Diah Diana Sumaryanto, nFN Suripto Suripto Suryani, Erma Sutopo Sutopo Sylvia Rozz Tanti Novianti Tb Nur Ahmad Maulana Tb. Sjafri Mangkuprawira Trias Andati Trias Andati Trias Andati Tridoyo Kusumastanto Trisna Intan Sari Ujang Sumarwan Usman Nursusanto Wahyu Priyono Wahyudian Wahyudian Wahyuni, Okvita Wanti Fitrianti Widiastuti, Endang Linirin Wijaya, Amirullah Wijaya, Krista Wisnu Putra Prihantoro Wulandari, Shindy Tri Yandra Arkeman Yesi Dewita Sari YS Darmanto Yudistira, Yogy Indra Yuhendra Yusman Syaukat Yusnina, Yusnina Yuswandi A. Temenggung, Yuswandi A. Zainuddin Zainuddin Zaman, Fasika Khaerul Zumi Saidah Zunara, Elly