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The Influence Of Communication, Motivation, And Work Environment On Employee Performance At The DPRD Secretariat Office Empat Lawang Arusdi Arusdi; Tito Irwanto; Kamelia Astuty
Journal of Management, Economic, and Accounting Vol. 2 No. 2 (2026): May
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jmea.v2i2.481

Abstract

The purpose of this study was to determine whether communication, motivation, and the work environment influence employees at the Empat Lawang Regional People's Representative Council Secretariat Office. This research is a quantitative descriptive study. Data collection methods used observation and questionnaires, with a sample of 70 respondents. The results showed a multiple linear regression analysis (Y = 55.575 + 0.298 X1 + 0.190 X2 + 0.83 X3 + 2.079). The coefficient is positive, indicating a positive or unidirectional relationship between the communication (X1), motivation (X2), and work environment (X3) variables and employee performance at the Empat Lawang Regional People's Representative Council Secretariat Office. The results show that the communication test (XI) shows t count 3.795 > t table 1.667 and significance 0.001 < 0.05, meaning that communication (XI) has a positive and significant effect on employees at the Empat Lawang DPRD Secretariat Office. The results of the motivation test (X2) show t count 1.729 > t table 1.667 and significance 0.002 < 0.05, so the results of the hypothesis Ha are accepted and Ho is rejected, meaning that motivation (X2) has a positive and significant effect on the performance of employees at the Empat Lawang DPRD Secretariat Office. The results of the work environment (XI) test showed a t-test of 2.589 > t-table of 1.667 and a significance level of 0.006 < 0.05. Therefore, the hypothesis Ha is accepted and Ho is rejected. This means that the environment (XI) has a positive and significant effect on employee performance at the Empat Lawang Regional People's Representative Council Secretariat Office. The F-test value is greater than the F-table value, which is 6.595 > 2.74. This concludes that the hypothesis is accepted. This means that there is a simultaneous influence between communication (XI), motivation (X2), and the work environment (X3) on employee performance (Y) at the Empat Lawang Regional People's Representative Council Secretariat Office. This is evident at a significance level of 0.001 < 0.05.
The Influence of Service Quality and Trust on Customer Satisfaction at Bank Bengkulu Talo Sub-Branch Office Leoni Terry; Neri Susanti; Tito Irwanto
Journal of Accounting and Management Vol. 3 No. 1 (2026): Juni
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jam.v3i1.1496

Abstract

This study aims to analyze the effect of service quality and trust on customer satisfaction at Bank Bengkulu Talos Branch Office. This research employed a quantitative approach using a survey method. The population consisted of all customers of Bank Bengkulu Talos Branch Office, with a sample of 100 respondents selected through purposive sampling technique. The research instrument was a questionnaire measured using a five-point Likert scale. The results of the validity and reliability tests indicated that all questionnaire items were valid and reliable. Data were analyzed using multiple linear regression with the assistance of SPSS software. The findings show that partially, service quality has a positive and significant effect on customer satisfaction. Trust also has a positive and significant effect on customer satisfaction. Simultaneously, service quality and trust significantly influence customer satisfaction. The coefficient of determination indicates that most of the variation in customer satisfaction can be explained by service quality and trust variables, while the remaining portion is influenced by other variables outside the research model. Therefore, improving service quality and strengthening customer trust are important strategies to enhance customer satisfaction and maintain long-term customer relationships.
Co-Authors A.A. Ketut Agung Cahyawan W Abi , Yudi Irawan Abi, Yudi Irawan Abrianto, Bimo Agusman Ameri Agustina Agustina Ahmad Soleh Aji Purnomo Akbar , Kaisar Alesandro, Cixo Alif Novliyan Alamsyah Amelia Amelia Ameri, Agusman Anamica, Marshello Andini , Fira Juli Andry Mochamad Ramdan Apit Fathurohman Aprian, Rio Apriana, Yesi Apriani, Denny Aprianti, Jesi Aprilia Azari Apriyadi Apriyadi, Apriyadi Aprizal , M Irpan Aprizal, M.Irpan Ardiansyah, Rivaldo Dwi Ariantara, Yudi Arianto, Tezar Arusdi Arusdi Arusdi, Arusdi Astuty , Kamelia Astuty, Kamelia Atharrafly , Muhammad Atharrafly, Muhammad Augusta, Bella Ayu Nopia Erniati Bara Calang Dewa Bela, Sinta Belli Liberti Bimo Abrianto Chandra, M. Jeffri Arlinandes Dadi Apriadi Damarsiwi, Eska Prima Monique Deli Efrianto Desi Maryani Desita, Ridha Tri Destina Paningrum Dewa , Bara Calang Dewi Harweni Dewi Harwini Dinda Yulistin Dona, Hesti Pestiko Donny Christopel Dora Wasi Effendi , Yanto Effriando, Millean Elenri, Heni Elisa Fitri Elvemas Nopentri Eno Pramino Erlin Priandi Erniati, Ayu Nopia Febliansa, M. Rahman Febriawan, Dandi Ferza Dwianda Afrimarsa Fira, Tiara Elma Fitri, Dwi Kusmita Fitriani, Asty Eka Gayatri, Ida Ayu Made Er Meytha Gayatri, Ida Ayu Made Ermeytha Gayatrie Ratna Bella Gempita Amellia Juniarti Gilang Fajar Utama halimah, rikeirafsanjani Hamid, Darwan Handayani, Sri Hanila , Siti HANUARSYAH , DWI Hanuarsyah, Dwi Hariyadi, Wahyu Herfianti, Meiffa Herlina, Yeni Herry Novrianda Hidayah, Nenden Restu I Wayan Adi Pratama Ica Devisa Agustina Ida Anggriani Ida Anggriani Ida Anggriani Ida Ayu Made Er Metha Gayatri Ikbal Wahyudi Ina Sintia Wati Irwandi, Abdurrahman Iswidana Utama Putra Iwi Karmita Sari Juniar, Intan Kamelia Astuty Karona Cahya Susena Kasari, Yosi Kencana, Putri Kurniawan, Kimas Kusnadi, Deky Laura, Fadila Putri Leoni Terry Lestari, Ayuni Wulan Lestari, Lisa Dwi Likasma, Fingkin Lisa Dwi Lestari Liza Yulianti Lola Vitaloka Lydia Gustina Putri Maulana, Sidik Melinda, Tri Febrina Meta Novita Mia Tri Agustina Mikaresti, Pamela Mu'min, Halek Muhammad Rahman Febliansa Muhammad Ridho Ariansyah Mukmin, Suprian fikril Mursana MW , Rahmat Nurwahid Nasution, Suswati Neri Susanti Nia Indriasari Nia Indriasari Nia Indriasari, Nia Nirta Vera Yustanti Nisah, Cintia Chairu Nori Dwi Apriandi Nur Augus Fahmi Nur Mohammad Syahputra Nurhalimah Tusadiyah Nurzam, Nurzam Ogriansyah, Gioni Okta Karneli, Okta Patrisia, Eka Salsa Prabowo, Devo Prananda , M. Akbar Prananda, M Akbar Pranata, Fheroansyah Ade Pratama, Meylan Pratama, Yoga Anugra Pratama, Yolan Agung Prawitasari, Andriyani Prayogo, Catur Panggih Priandi, Erlin Putra , Dwingki Marta Putra , Iswidana Utama Putra, Adisi Putra, Agung Pratama Putra, Dwingki Marta Putra, Edo Agus Putra, Iswidana Utama Putra, Jemi Putri , Lydia Gustina Putri Ramaddan Putri, Jessica Nadia Putri, Lidya Gustina Putri, Lydia Gustina Putri, Shofi Rahmadannia Radili, Putri Rafles, Fadhlu Rohman Dian Rafsanjani, Rikei Rahmi, Fathur Rajaliu, Haqil Ramadan Subhi Ramaddan, Putri Ramahdani, Dita Rasuma, Hafiz Agung Redi Redi Redi Redi Redi Ridha Tri Desita Rio Aprian Riri, Alita Riska Melda Sari Rizki , M. Gilang Rizki, Muhammad Gilang Robiansyah, Anton Royanti Royanti Royanti Rusminita, Esi Rydarto, Dennis Salsabila, Aldy Andhika Sandi, Zulia Saputra , Wahyu Adi saputra, Arzil azizah Saputra, Debi Tri Saputra Sari, Desti Rupita Selpi Ayu Lestari Sepliana, Rike Siti Hanila Siti Martini Sri Handayani Subhi, Ramadan Suhendar, Cecep Sukandi Andi Sulisti Afriani Sulisti Afriani, Sulisti Sulistiani Sulistiani, Sulistiani Sumadi, Delvi Suradilaga, Nanda Suswati Nasution Suswati Nasution Suwarni Suwarni Suwarni T, Oscar Julius Gamaliel Tawakal, Anzori Tri Febrina Tri Febrina Tri Febrina Melinda Tri Febrina Melinda Tri Febrina Melinda Tri Febrina Melinda, Tri Tri Lestari Tri Seira Febrisa Triasleni, Elza Septi Usi Aradela Vandri Salomo Lumban Gaol Viqi Al Candra Wagini Wagini Wagini, Wagini Wahyu Hariyadi Wahyudi, Ikbal Wahyuni, Amalia Wahyuningtias, Anggea Wasi, Dora Weni Wulandari Wijaya, Ermy Wike Safitri Wulandari, Melsa Yanti, Rina Trisna Yanto Efendi Yasa, Pri Yogha Yeni Herlina Yesi Indian Ariska Yessinia Febiola Nainggolan Yeti Hamlaini Yodista, Yodista Yohana Andriani Yudi Irawan Abi Yudi Irawan Abi Yulianti, Oni Yun Fitriano Yusmaniarti Yusuf Wahyudi Zelinda Prasentia Zoniarti , Zoniarti Zoniarti, Zoniarti Zulkifli Zulkifli