Article Per Year (5 Year)
p-Index From 2020 - 2025
7.198
P-Index
This Author published in this journals
All Journal AGROVET AGRISAINS Buletin Penelitian Sosek Jurnal Fisika FLUX BIOMA : Jurnal Biologi Makassar Mimbar Agribisnis: Jurnal Pemikiran Masyarakat Ilmiah Berwawasan Agribisnis JPPPF (Jurnal Penelitian dan Pengembangan Pendidikan Fisika) Jurnal Ilmiah Telaah Jurnal Ilmiah Mandala Education (JIME) JISIP: Jurnal Ilmu Sosial dan Pendidikan ACTIVE: Journal of Physical Education, Sport, Health and Recreation INTEK: Jurnal Penelitian Lensa : Jurnal Kependidikan Fisika Media Pendidikan Matematika Elsya : Journal of English Language Studies Jurnal Teknologi Elekterika Proximal: Jurnal Penelitian Matematika dan Pendidikan Matematika Abdi Masyarakat Enrichment : Journal of Management JURNAL USM LAW REVIEW Mitra Mahajana: Jurnal Pengabdian Masyarakat CENDEKIA : Jurnal Ilmu Pengetahuan Tarjih Tropical Livestock Journal Cendana Medical Journal INDOGENIUS Abdimas Polsaka: Jurnal Pengabdian Masyarakat Journal of Social And Economics Research Agrikan: Jurnal Agribisnis Perikanan Progressive Physics Journal Journal of Management and Administration Provision Journal of Economics and Business (JECOMBI) Pendidikan Bahasa dan Sastra Journal of Innovative and Creativity INTAN CENDEKIA: JURNAL PENGABDIAN MASYARAKAT Lontara Journal Of Health Science And Technology journal of social and economic research JURNAL FLOBAMORATA MENGABDI Jurnal Ekonomi, Manajemen, Akuntansi Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Syahrir Syahrir
PTLR
Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary Other

Published : 59 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Journal of Innovative and Creativity

 1 
Pengaruh Kualitas Produk dan Pelayanan Terhadap Kepuasan Pelanggan Di Advan Store Mall Ambasador Basri, Muhammad Faisal; Oktiani, Nurvi; Syahrir, Syahrir
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.4363

Abstract

This study aims to analyze the effect of product quality and service quality on customer satisfaction at Advan Store Mall Ambasador. The research method used is a quantitative approach with a survey technique to 80 respondents who are Advan customers. Data were collected using a closed questionnaire with a five-point Likert scale and processed using multiple linear regression analysis through the SPSS version 25 program. The results of the study indicate that both product quality and service quality have a positive and significant effect on customer satisfaction partially and simultaneously. The t-test value for the product quality variable is 2.737 (significance 0.008) and for the service variable is 2.450 (significance 0.017), which means both have a significant effect on customer satisfaction. Meanwhile, the F-test result of 10.699 with a significance value of 0.000 <0.05 indicates that together product quality and service have a significant effect on customer satisfaction. The coefficient of determination of 49.76% indicates that almost half of the variation in customer satisfaction can be explained by these two variables, while the rest is influenced by other factors outside the study. Thus, improving product and service quality is an important factor for Advan in building customer satisfaction and loyalty amidst increasingly tight competition in the electronics market.
Co-Authors AA Sudharmawan, AA Abdul Hakim Fattah Adrianus Inu Natalisanto AFDALIA, NUR Agung, Shandy Ahmad Ahmad Ahmad Zarkasi Ahmad Zarkasi Aidah, Nur Ajeng Wijayanti, Lumastari Aliansa, Wahyu Amin, Muhtar Amirulmukminin, Amirulmukminin Ariatami, Rezky Nur Arief Rachman Hakim Asa, Halena Meldy Asriani Hasanuddin Audrey Gracelia Riwu Awaluddin Tjalla Ayu Azizah Azim, Muhammad Azra Fauzi Basri, Muhammad Faisal Bhwa, Daeng Agus Vieya Putri Boma, Muslimin Budi Setiawati Chen, Diki Ciptadi, Chandra Datu, Natalia Dinny Devi Triana Eddy Soekendarsi edi edi Ekhy, Sirajuddin Ernawati, Eli Fadhil, Achmad Reyhan Fahria Nadiryati Sadimantara Fahrul M., Muhammad Faisal Jayadin Fandir, A Farizi, Moh. Salman Al Haerul, Haerul Hartina, St. Hasmida, Hasmida I Putu Buda Yasa Ika Pratiwi Ilma Sarimustaqiyma Rianse Ilyas, Muh. Imam Nursyahied Irfan Afandi Isnurrini hidayat, Isnurrini Jannah, Insani Fitrahulil Jerri, Alyadris Jesus, Babelonia L H De Juliangkary, Eliska Junaedi Junaedi Kahar, Irsan Kale, Maria Laurenci Fany Permata Kamil, Reski KASMAN , AINUN FITRIA NUR KETUT SUKARMA . Khairunnisah, Noni Antika Kholis Nurhanafi Kolobani, Mathias Nathaniel Kusnadin, Kusnadin M. DJabir, Siti Mardiana Mardiana Marwah Marwah Masitah Masitah Maulita, Miftahul Melisha, Melisha Mohamad Irfan, Mohamad Muhamad Ikhsan Muhamad Salabi Muhammad Fajri Raharjo Mulyati Mulyati naim, Kurniati Nenobais, Aplonia Ninef, Violin Irene Nirwana, Hafsah Nofianti, Nofianti Nur Aidah, Hanyfah Nurdin Nurdin Nurfidah, Nurfidah Nurhasmi Nurhasmi Nurhayati Nurhayati Nurvi Oktiani Palupi, Aisyah Anudya Pangerang, Fitriaty Pasandaran, Rio Fabrika Pratiwi, Yulita Dwi Prihantini, Campina Illa Pujilestari, Pujilestari Purnasari, Cahyani Putri, Devina Rayzi Perwitasari Sutaji Putri, Devina Rayzy Perwitasari Sutaji Rachman, Nurul Fadillah Rahim, Samsir RANI RANI, RANI Ratih Setyo Rini Renaldy, Renaldy Salabi, Muhammad Salam Salam Sanapiah, Sanapiah SARI, AYU RESTINA Sarinah, Dian Sirajuddin Abdullah Sri Damayanti Sri Maryanti Sugeng Priyanto, Sugeng Suluamu, Muliyati supriadin supriadin Suriadin, Heppy Sutartina, Sutartina Sutarto Sutarto Syafira, Syafira Syarifoeddin, Elya Wibawa T, Zein Tudang Rombeallo, Nofita Tunggal, Deif Tunru, Andi Alif Uli, Aprilla Sinta Ummah, Auliya Rahmatul Upa, Nurul Fatmawati Pua Wardani, Nimas Prita Rahajeningtyas Kusuma Wiwik Widiyanti, Wiwik Yetti Supriyati, Yetti Yudi Mujayin YULIYANTI, SRI Zohra Hasyim, Zohra