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All Journal Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Jurnal Pendidikan dan Pembelajaran Khatulistiwa (JPPK) IBDA` : Jurnal Kajian Islam dan Budaya Ilmu Administrasi Publik SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-Ilmu Sosial, Hukum dan Pengajarannya Jurnal Kedokteran Diponegoro Jurnal Kebijakan Kesehatan Indonesia Jurnal Ilmu keperawatan Dia: Jurnal Administrasi Publik JURNAL AKUNTANSI UNIVERSITAS JEMBER Jurnal Administrasi Negara SIGMA: Jurnal Pendidikan Matematika Jurnal Asy-Syari'ah JHP17 (Jurnal Hasil Penelitian) JKG (Jurnal Keperawatan Global) PROtek : Jurnal Ilmiah Teknik Elektro Jurnal Dimensi Pendidikan dan Pembelajaran JWP (Jurnal Wacana Politik) Sawala : Jurnal Administrasi Negara SEIKO : Journal of Management & Business JURNAL EDUCATION AND DEVELOPMENT Journal of Maternal and Child Health Proceedings of the International Conference on Applied Science and Health Jurnal Basicedu B-Dent, Jurnal Kedokteran Gigi Universitas Baiturrahmah YUME : Journal of Management Koneksi Jurnal Review Pendidikan dan Pengajaran (JRPP) Pharmacoscript JURNAL PENELITIAN PERAWAT PROFESIONAL Jurnal Persatuan Perawat Nasional Indonesia (JPPNI) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi PINISI Discretion Review Science Midwifery JPKMI (Jurnal Pengabdian Kepada Masyarakat Indonesia) Psychiatry Nursing Journal (Jurnal Keperawatan Jiwa) Jurnal Darma Agung SELODANG MAYANG jurnal ilmiah cerebral medika Jurnal Pengabdian kepada Masyarakat Nusantara Economics and Digital Business Review Inspirasi Ekonomi : Jurnal Ekonomi Manajemen Literacy : Jurnal Ilmiah Sosial Literacy: Jurnal Ilmiah Sosial Jurnal Pengabdian kepada Masyarakat Jurnal Simki Pedagogia Narra J EDUTECH : Jurnal Inovasi Pendidikan Berbantuan Teknologi Journal Peqguruang: Conference Series Journal of Indonesian Management Basica JURNAL KESEHATAN SAMODRA ILMU Majalah Ilmiah Cahaya Ilmu Bhakti Nagori (Jurnal Pengabdian kepada Masyarakat) Jurnal Basicedu Mamangan Social Science Journal Jurnal Keperawatan 'Aisyiyah Journal of Public Health Concerns ITQAN: Jurnal Ilmu-ilmu Kependidikan AL-KHAZINI: JURNAL PENDIDIKAN FISIKA IKHLAS: Jurnal Pengabdian Dosen dan Mahasiswa PMSDU Eksponensial Indonesian Journal of Innovation Multidisipliner Research JOURNAL OF Qualitative Health Research & Case Studies Reports Jeinsa : Jurnal Ekonomi Ichsan Sidenreng Rappang Jurnal Multidisipliner Kapalamada Jurnal Pendidikan Islam AMNESIA (JURNAL MANAJEMEN SUMBER DAYA MANUSIA) paradigma agribisnis Socious Journal Nak-Kanak: Journal of Child Research Indonesian Journal of Jamu Indonesian Journal of Innovation Multidisipliner Research Circular : Jurnal Pendidikan Sosial Dan Ekonomi Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal of Syiah Kuala Dentistry Society EDUCHILD Journal of Early Childhood Education
Widyawati Widyawati
Program Studi Ilmu Keperawatan, FK UGM, Yogyakarta
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Journal : Socious Journal

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Service Quality Management in Passport Issuance at Class I TPI Immigration Office Surabaya Laksmi, I Gusti Ayu Dini Riarti Laretna; Mustofa, Amirul; Widyawati, Widyawati
Socious Journal Vol. 1 No. 6 (2024): Socious Journal - December
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/t5k54675

Abstract

This study aims to evaluate the quality management of services in the passport issuance process at the Class I Immigration Office TPI Surabaya. High-quality and efficient services are essential to meet the public’s needs for travel documents, particularly passports. However, despite being regulated by strict standards, service implementation occasionally encounters obstacles that may impact applicants' experiences. This research focuses on how service management quality at the Surabaya Immigration Office affects applicant satisfaction and effectiveness in achieving the expected service standards. The method used in this study is qualitative. Data were obtained through in-depth interviews with immigration officers and direct observation of the service process in the field. The study results indicate that the management of passport issuance services at the Class I Immigration Office TPI Surabaya is quite effective, with various indicators showing high achievements. Service process effectiveness reached 85%, while service speed was at 90%, demonstrating good service standards despite occasional technical issues. Resource use efficiency was recorded at 88%, reflecting the optimization of technology to reduce manual workload. Officer responsiveness scored 92%, while the quality of interaction between officers and applicants reached 93%, indicating friendly and professional service that enhances public satisfaction. Based on these findings, it is concluded that, overall, the Class I Immigration Office TPI Surabaya has successfully met public expectations in passport issuance services. Recommendations include increasing service capacity through technology optimization, expanding officer training, and educating applicants about required documents and digital systems to improve future service effectiveness
Effectiveness of Implementing APITO (Online Residency Permit Registration Application) for Foreign Nationals at the Class I Special Immigration Office of TPI Ngurah Rai Marcopo, Jonathan; Mustofa, Amirul; Widyawati, Widyawati
Socious Journal Vol. 1 No. 6 (2024): Socious Journal - December
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/ea83y075

Abstract

This research aims to analyze the effectiveness of implementing APITO (Online Stay Permit Registration Application) for foreign nationals at the Ngurah Rai Special Class I Immigration Office. APITO was introduced as a digital solution to simplify the stay permit registration process for foreign nationals entering Indonesia. This research focuses on five main indicators for evaluating APITO's effectiveness: program comprehension, target accuracy, timeliness, goal achievement, and tangible impact on users and related institutions. The research method employed in this study is a qualitative approach, where data was collected through in-depth interviews, observation, and document analysis related to APITO’s implementation. The findings indicate that, in general, APITO’s application is quite effective, with varying effectiveness percentages across each indicator. The program comprehension indicator shows an effectiveness rate of 72%, but more efficient communication is still needed to enhance users’ understanding of application procedures. The target accuracy indicator shows an effectiveness of 68%, with challenges in providing clearer guidance for new users. Meanwhile, in terms of timeliness, the application achieves 74% effectiveness, indicating a positive accomplishment though system reliability can still be improved. The conclusion from this study indicates that APITO has the potential to enhance the quality of immigration services for foreign nationals, although several aspects require refinement. Based on these findings, it is recommended that the Immigration Office strengthen technical infrastructure such as internet networks and server capacity, especially during peak periods of stay permit requests. Additionally, brief training or socialization on APITO usage should be provided for foreign users, both offline at airports and online via video guides. Multi-language support is also recommended to help users from various countries access the application more easily.
Effectiveness of Public Service Policy Based on Mobile Passport Application at Immigration Offices Class 1 Surabaya Immigration Checkpoints Basari, Aldi Ferdian; Mustofa, Amirul; Widyawati, Widyawati
Socious Journal Vol. 1 No. 6 (2024): Socious Journal - December
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/be592x94

Abstract

The Mobile Passport application represents the government's initiative to modernize and streamline public services in immigration. This digital solution allows users to manage passport applications without visiting the Immigration Office. This study examines the effectiveness of the Mobile Passport application policy at the Class 1 Immigration Office, Surabaya, using five key indicators: program understanding, target accuracy, timeliness, goal achievement, and real change. A qualitative approach was employed, collecting data through interviews with users, direct observations, and analysis of user reviews on Google Play Store. Additional data were obtained from policy-related documents and reports.  Findings indicate that 75% of users benefited from the application, particularly in registration and tracking passport status, though 25% still struggle with technical aspects. Furthermore, 85% of users agreed that the application simplifies passport administration. Despite this, issues like system stability and login difficulties persist. The study concludes that the Mobile Passport application positively impacts public service efficiency. However, further improvements in digital literacy and technological infrastructure are needed to enhance user experience and optimize policy outcomes. This research highlights the importance of addressing technical challenges and user education to achieve comprehensive success in digital public service initiatives.
Community-Based Learning Innovation and Student Motivation: An Evaluation of the Sinau Bareng Program in Surabaya, Indonesia Mardiana, Dina; Pramono, Sapto; Widyawati, Widyawati; Mustofa, Amirul
Socious Journal Vol. 2 No. 5 (2025): Socious Journal - October
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/wpmpkj67

Abstract

This study aims to evaluate the implementation of social justice values in the context of social stratification in Indonesian society using a qualitative approach through literature review. This study begins with the phenomenon of increasing social, economic, and educational inequality, which indicates a gap between the ideal values of Pancasila and the social realities faced by society. Through an analysis of various scientific sources, this study identifies that the stratification structure formed by the dominance of power, access to resources, and the distribution of opportunities has hampered the realization of equitable social justice. The results show that although Pancasila normatively emphasizes the principles of equality and solidarity, its implementation is still limited by a hierarchical social system and policies that do not favor marginalized groups. Reactualizing Pancasila values as an ideology of social justice in the era of globalization is a major urgency to address inequality and strengthen social solidarity. This effort requires synergy between character education, inclusive policies, and community empowerment so that social justice can become a substantive reality, not just an ideological symbol. Thus, this study emphasizes the need.
Co-Authors ., Haerana A, Arisal A, Muhammad Rizal A.A. Ketut Agung Cahyawan W Abdul Aziz Abdul Rais Aditya Batara Gunawan, Aditya Batara Agung Sudrajat, Agung Agus Maulana Ahmad, Sulmiah Ahmad, Sulmiah Akbar, Muh Nur Akhmadi Akhmadi Amirul Mustofa Andriansyah Andriansyah Aninditya Sri Nugraheni Anri, Anri Antari, Arlita Leniseptaria Apriani, Riny Aprini, Nisma Apriyanto, Mulono Ardiani Ika Sulistyawati ARDIANSYAH ARDIANSYAH Ariani, Wenty Ika Arief Wibisono Lubis Arta Wijaya, Doni Kusuma Astuti, Tani Astuti, Yulia Augustinah, fedianty Bagus Riyono Bahtiar Bahtiar Bambang Suryanto Basari, Aldi Ferdian Bayu Fajar Susanto Bhisma Murti Bintari Wuryaningsih, Bintari Boima Ramses Situmeang Budiandriani, Budiandriani Budiyono Budiyono Candra, Novela Eka Christantie Effendy Damarwulan, Liza Mumtazah Daming , Sudirman Daming, Sudirman Darajat, Agus Mi’raj Darajat, Agus Mi′raj Derajat, Agus Miraj Dermawan, Dermawan Dewi, Rahmatika Putri Dewi, Tri Isyani Tungga Diah Husna Nugraheni, Diah Husna Dina Mardiana Dina, Syafrina Dinda Rizki Tiara Dwi Astuti Dwi Cahyono, Rahmad Yoga DWIYAMA, FAJRI Eko Mardiyaningsih Elthia, Memey Wardani Elvi Susanti Lubis Eni Purwaningsih Erwin Hafid, Erwin Eti Poncorini Pamungkasari Fadriyanti, Okmes Fajri Fajri Falah, Faqim Adinul Fatmalina Febry Fatmawati, Fatmawati Febian, Denny Firmansyah, Dicky Rif’an Fitri Haryanti Fitri Yanti Fitri, Anisa Fristanto, Francisco Ade Gantada, Irhas Ginting S, Fadhlan Guntur, SM. Gustina, Jessi H. Umar, St. Amina Haerul, Haerul Hajir, Rismeiza Hamna, Hamna Hanif Kurniadi Hanim, Ulfa Hapsari, Elsi D. Hardiyansyah Hardiyansyah Hartika, Nely Hasan, Haidar Havija Sihotang Henie Kurniawati, Henie Herlina Herlina Hermiza Mardesci Hidayat Djabbari, Muhammad Husna, Ade Irvi Nurul Hutauruk, Puput Melati Ilyas Ilyas INDARNA, ASEP AEP Indrajaya, Bayu Sakti Ipah Ema Jumiati Irma Herawati Suparto Irwandi, Febri Iswani, Resti Iwan Kuswidi Jayanti, Tri Nur Kamariyah, Sri Kesuma, T Meldi Khotimah, Nur Intan Hayati Husnul Khudazi Aulawi Kusmiyati A, Kusmiyati Laksmi, I Gusti Ayu Dini Riarti Laretna Lely Lusmilasari, Lely Lestari, Damayanti Sri Lestari, Futry Ayu Lugas Hermanto Luh Putu Ninik Astriani, Luh Putu Ninik Lukman Hakim Mafula, Dluha Magfirah, Magfirah Mania, St Marcopo, Jonathan Mariyono Sedyo Winarso, Mariyono Sedyo Marlina Marlina Marwi, Hamna Melysa, Melysa Misali, Sri Ayu Candra A. Mohd. Agus Nashri Abdullah Muannif Ridwan Muchlis Muchlis Muhammad Daud Muhammad Hidayat Djabbari Muhammad Yasar Mujahida, Anni Mukti, Duatama Ari Murtingtyas, Triana N. Nazaruddin Nihayatus Sholichah Nina Agustina, Nina Nina Rahmadiliyani Ninsix, Retti Novitasari, Rifni Nur Hidayat Nurfebiola, Nurfebiola Nurhadijah, Lilis Nurhaida Nurhaida Nurlaela Sari, Dewi Nurmansyah, Andri Parmawati, Ika Patria, Dendy Perdana, Alfa A Pracita, Sriayau Pracita, Sriayu Pramono, Sapto Pramudiana, Ika Devy Priyambodo, Budi Priyanggodo, Mohamat Fadhil Purwa Andhika, Jalu Sena Puspaningrum, Silviana Putra, Kresna Adhi Prahmana Qubro, Nia Aulia Khodijatul R. Sapto Hendri Boedi Soesatyo Rahayu, Sri Mulyati Rahmah, Alfiana Maulida Rahmat Hermawan Rahmawati, Wahyu Raju Maulana Ramdhany Ismahmudi, Ramdhany Ramlawati Ramlawati Ratri W, Ratri Recky, Recky Retno Martani, Hersinta Rito Goejantoro, Rito Rizqi, Khoirul Romal Ijudin, Romal Romano Romano Rostika, Imas Rudiansyah Rudiansyah, Rudiansyah Rusdi, Farid Sa'adah, Lailatus Saguni, Dewi Sulfa Sakawati, Herlina Sakawati, Herlina Samadi Samadi Saragih, Yola Valentin Sarbi, Sukadji Sari, Okky Nurlita Setiawan, Mariano Setiyoko, Ferian A Shalehah, Mar’atus Sholichah, Nihayatus Sirajuddin Saleh Sitepu, Sukma Aditya Sofia Retnowati Suci Destriatania Sudjarwo, Andi Suhardiman Suhardiman Sukawati, Herlina Sulfa Saguni, Dewi Sulmiah, Sulmiah Sulthon Habiby, Jawwad Supendi, Dede Susanto, Herry Wahyudi Suyanti Kasimin Syahfira A Syahna Tamsir, Nurlindasari Tri Kurniasih, Amara Trince, Merliana Udan Kusmawan Ulul Albab, Ulul Ummah BK, Muh. Khaerul Utami, Aras Utami, Baiq NM Vaudhan Fuady Vivi Rosida Wandira, Riska Ayu Wardhana, Muhammad Yuzan Wenny Artanty Nisman, Wenny Artanty Winarti, Sergia Wiwin Lismidiati Yamin, Muh. Nur Yeni Nur Sulistyowati, Yeni Nur Yuli Astuti Yulianti Yulianti Yuniarti, Desi Yurliasni Yurliasni Yustina Anindyawati, Yustina Zakiah Zakiah Zakki Muhtaram Zisca, Rahma