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Analisis Kualitas Pelayanan Publik Dalam Meningkatkan Efektivitas Pelayanan Administrasi Kependudukan Djunaedi, Djunaedi; Iriawan, Hermanu; Utami, Ayu Kurnia; Umar, Adam
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 2 (2025): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i2.541

Abstract

Tesis Ini Bertujuan Untuk Menganalisis Kualitas Pelayanan Publik Dalam Meningkatkan Efektivitas Pelayanan Administrasi Kependudukan Pada Distrik Biak Kota Kabupaten BIak Numfor. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus. Penelitian ini dilakukan dengan pengumpulan data melalui observasi dan wawancara. Pemberian pelayanan publik oleh aparatur pemerintah kepada masyarakat sebenarnya merupakan implikasi dari fungsi aparat negara sebagai pelayan Masyarakat. Penelitian ini bertujuan untuk menganalisis pelayana publik yang berdampak terhadap efektivitas pelayanan administrasi di kantor distrik biak kota. Metode penelitian yang digunakan yakni pendekatan kualitatif. Dari hasil penelitian dapat ditarik kesimpulan berdasarkan teori yang digunakan yakni pada aspek Tangible (Berwujud) yang merupakan bukti fisik sarana dan prasarana pada kantor distrik biak kota belum cukup memadai. Aspek Reliability (Kehandalan) kinerja pelayanan public oleh pegawai belum sesuai dengan harapan atau belum optimal. Aspek Responsiveness (Ketanggapan) pelayanan publik pada kantor distrik biak kota sudah sesuai dengan harapan Masyarakat. Aspek Assurance (Jaminan), jaminan kepastian waktu dalam pelayanan maupun kepastian biaya serta berhubungan dengan pelayanan yang pegawai lakukan sudah sesuai dengan prosedur. Aspek Empathy (Empati) sudah memberikan yang terbaik dalam melayani masyarakat hal ini yang diharapkan agar masyarakat merasa puas atas pelayanan yang diberikan oleh pemerintah distrik biak kota.
Analisis Peran Manajemen Operasional dalam Pengelolaan Antrian Pelayanan di Instalasi Gawat Darurat Mukriani, Mukriani; Rahman, Muhammad Arif; Wijayanti, Lumastari Ajeng; Djunaedi, Djunaedi
Barongko: Jurnal Ilmu Kesehatan Vol. 3 No. 3 (2025): Barongko : Jurnal Ilmu Kesehatan (Juli)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/bajik.v3i3.733

Abstract

Background: Long queues and waiting times exceeding the standard in the Emergency Department (ER) are indicators of low hospital operational efficiency. This problem not only impacts patient satisfaction but also the overall safety and quality of healthcare services. The role of operational management is crucial in addressing this issue through resource management, workflow, and the integrated use of information technology. Objective: This study aims to analyze the role of operational management in managing queues in the ER and identify factors influencing the effectiveness of this queuing system. Methods: The study used a quantitative-descriptive approach using observation, semi-structured interviews, and document review in the ER of RSUD X. The sample consisted of 30 patients and 10 medical personnel selected purposively. Data were analyzed descriptively and linked to operational management theory. Results: It was found that operational management contributes significantly to queue management, through the implementation of a triage system, scheduling of healthcare personnel, and the utilization of hospital information systems. However, challenges such as limited bed capacity, shortage of medical personnel, and lack of information system integration remain major obstacles. Conclusion: Optimizing operational management in the emergency department (ED) has been shown to improve service flow and reduce waiting times. Continuous evaluation of operational systems and strengthening of human resources and information technology capacity are recommended to improve the quality of emergency services.
Analysis of Public Service Quality at the Department of Industry and Trade of Biak Numfor Regency Hamungkasi, Istiaji Gatut; Amiruddin, Amiruddin; Utami, Ayu Kurnia; Djunaedi, Djunaedi
Journal of Social Science and Business Studies Vol. 3 No. 3 (2025): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v3i3.182

Abstract

This study aims to determine the Quality of Public Services at the Industry and Trade Office of Biak Numfor Regency. To determine the factors that are obstacles to the Quality of Public Services at the Industry and Trade Office of Biak Numfor Regency. The type of research used is a qualitative descriptive research type in this approach. Qualitative descriptive is a type of research that aims to describe all types of existing conditions, be it natural phenomena or man-made events, the conditions in question can be like forms, activities, characteristics, relationships, changes, differences, and similarities. The results of the study indicate that the quality of service at the Industry and Trade Office of Biak Numfor Regency is seen from its measurement using 5 indicators of service quality as follows: Tangible indicator, Reliability indicator, Responsibility indicator, Assurance indicator, Empathy indicator, from the five indicators show positive results (good). However, in the Tangible indicator in the sub-indicator of employee punctuality in entering the office is still lacking in providing services, the Industry and Trade Office of Biak Numfor Regency opens at exactly 08.00. Wit but there are still employees who are late not in accordance with the service hours posted on the notice board and also the Responsibility indicator, there is a response to complaints from users of this service that is less than optimal. This can be seen from the minimal participation of service users in providing suggestions and criticisms of the services available at the Industry and Trade Office of Biak Numfor Regency. Factors that hinder the quality of service at the Industry and Trade Office of Biak Numfor Regency are lack of Competence of Human Resources of the Apparatus in carrying out service tasks in the field and lack of facilities and infrastructure. So, this is a factor that is an obstacle in the field in providing services at the Industry and Trade Service of Biak Numfor Regency.
Analysis of the Development of Human Resource Competencies of State Civil Apparatus at the Regional Revenue Agency of Supiori Regency Kbarek, Amelia Selfiana; Amiruddin, Amiruddin; Utami, Ayu Kurnia; Djunaedi, Djunaedi
Journal of Social Science and Business Studies Vol. 3 No. 3 (2025): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v3i3.183

Abstract

This study aims to find out the development of human resource competencies of state civil apparatus at the Regional Revenue Agency of Supiori Regency.  To find out the factors that become obstacles to the analysis of human resource competency development of state civil apparatus at the Regional Revenue Agency of Supiori Regency. The type of research used by the author in the research is qualitative descriptive, which is a type of research that aims to describe all types of existing conditions, be it natural phenomena or man-made events, the conditions in question can be such as forms, activities, characteristics, relationships, changes, differences, and similarities. The results of the study indicate that development of the competence of State Civil Apparatus in the Regional Revenue Agency of Supiori Regency based on the results of the study, it can be said that the development of the competence of State Civil Apparatus with indicators of Technical competence, Managerial competence, Social competence and Intellectual/strategic competence is quite good by providing study assignments and study permits, directing State Civil Apparatus to take part in education and training, attend seminars, briefings and others. However, in its implementation it is still not optimal, this is due to the obstacles that exist in the implementation process. Inhibiting factors for the development of the competence of State Civil Apparatus in the Regional Revenue Agency of Supiori Regency. include the availability of budget and lack of motivation of employees, not taking advantage of the opportunity to develop competence optimally.
Determinants of Hand Washing with Soap (HWWS) in Rural Communities: Cross Sectional Study in Manggarai Regency East Nusa Tenggara Indonesia Ngambut, Karolus; Banne Tondok, Santalia; Ata Maran, Albertus; Bare Telan, Albina; Rino Vanchapo, Antonius; R.V Purba, Ellen; Djunaedi, Djunaedi
International Journal of Health Sciences Vol. 1 No. 2 (2023): IJHS : International Journal of Health Sciences
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (302.919 KB) | DOI: 10.59585/ijhs.v1i2.56

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Hand Washing With Soap (HWWS) behavior is a simple thing that can be done to inhibit the transmission of disease from the source of infection. Not much is known with certainty about the determinants of community handwashing behavior as a basis for promoting handwashing behavior. The research aims to identify the various determinants of HWWS behavior in the rural community, the results of which can be considered for designing the promotion of HWWS behavior in rural community and economically vulnerable groups. A total of 52 villages as survey locations, interviews and observations were carried out on 168 household heads who were determined by purposive random sampling with the inclusion criteria of having toddlers, and the house is on the edge of a river / beach. Univariate data processing to describe the characteristics of respondents and bivariate analysis to describe the relationship between the various HWWS behavior variables. The results of the study showed that the majority of the community already had HWWS facilities and were around the house where they lived. Critical times for community hand washing behavior are when hands are dirty, after feeding livestock and before eating. There is no difference between the determinants of HWWS behavior with education and with household categories based on the number of repeaters. Health cadres and local health workers dominate the sources of information obtained by the community regarding HWWS behavior. The implication of the results of this study is that the promotion of HWWS behavior in the community needs to consider non-health messages such as HWWS carried out when hands are dirty, after feeding livestock and before eating. In addition to inhibiting the spread of diseases that are transmitted through hands, the goal of HWWS behavior is also. In addition, health cadres and health workers are very important as a channel for conveying education about HWWS behavior in the community, in addition to the use of social media.
Description of Mother's Knowledge about Influence Foods that Contain Sucrose the Occurrence of Dental Caries in Pampang Health Center Makassar City Djunaedi, Djunaedi; Suprapti, Isma; Nawangwulan, Kurniawati; Nurnainah, Nurnainah; Claartje, Masrikat Maya Diana; Zafera Adam, Jeanne d’Arc; Sangkala, Sangkala
International Journal of Health Sciences Vol. 1 No. 3 (2023): IJHS : International Journal of Health Sciences
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (288.705 KB) | DOI: 10.59585/ijhs.v1i3.90

Abstract

Food is something that affects the condition in the mouth locally during mastication and after being swallowed will affect the growth and development of the pre and post tooth eruption. Dental disease that is often encountered is caries. The process of caries is caused by food debris attached to the surface of the teeth and if leftovers are not cleaned, acids will form so that bacteria will take place quickly and cause dental caries. The sample used in the study was 30 respondents who came for treatment at the Pampang Health Center, Makassar City. This research was conducted at the Pampang Health Center, Makassar City. The sample method used in this research was purposive sampling, which was taken using criteria, and the data taken for analysis was primary data obtained by giving questionnaires and dental examinations using observation sheets to patients who had came for treatment at the puskesmas. This research was a descriptive study, namely to describe the mother's knowledge about the effect of sucrose-containing foods on the occurrence of dental caries at the Pampang Health Center, Makassar City.
Community Perceptions Regarding the Implementation of the Role of Health Nurses at Program Achievement Levels Wuriani, Wuriani; Djunaedi, Djunaedi; Carolina, Dina; Wahyudi, Ardi; Lukita, Yenni; Sriyanti, Febri
International Journal of Health Sciences Vol. 1 No. 4 (2023): IJHS : International Journal of Health Sciences
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/ijhs.v1i4.167

Abstract

Nursing services have an important role in the implementation of health services in public hospitals nationally. Success in a hospital depends greatly on the performance and role and function of nurses in providing nursing services. The role of nurses as Care Givers is to provide health services to individuals, families, groups and communities in the form of comprehensive nursing care which includes providing nursing care, providing direct assistance to individuals / patients and families / communities who experience problems with the need for security. Optimizing the role of nurses is very necessary where nurses must carry out their duties. The aim of this research is to determine public perceptions regarding this matter implementation of the role of nurses at the Tamalanrea Community Health Center. The design of this research is a descriptive survey method based on inclusion criteria. This research uses cluster sampling techniques and univariate analysis to analyze the data. The results show that the public has positive perceptions regarding several roles of nurses. Around 67% of the public have a positive perception of the role of nurses as educators. Therefore, it is hoped that nurses can improve their duties and functions as nurses and expand their role as nurses which still need improvements that have not been implemented well.
Factor Analysis of Nurses' Performance During the Covid-19 Pandemic in the Isolation Room of Sidrap Dunggio, Abdul Rivai Saleh; Djunaedi, Djunaedi; Harfika, Meiana; Afritayeni, Afritayeni; Nurhaedah, Nurhaedah; Rahmat, Rezqiqah Aulia
International Journal of Health Sciences Vol. 1 No. 4 (2023): IJHS : International Journal of Health Sciences
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/ijhs.v1i4.194

Abstract

In health services, especially in the current conditions of the Covid-19 outbreak, nurses have several roles, namely as caregivers which is the main role where nurses will be actively involved 24 hours a day in providing nursing care in clinical service settings such as in hospitals. Apart from that, nurses also have a role as educators, where they act as a team of educators who provide education to patients, families and the community. The aim of this research is to analyze the influence of workload, anxiety level, and work environment on nurses' performance during the Covid-19 pandemic in the Isolation Room at Sidrap District Hospital. This research is quantitative research using a survey assessment approach with a cross-sectional design, namely research by studying the correlation between risk factors and the effects they cause by conducting an approach, survey or collecting data at one time. Based on the results of the research and data processing that has been carried out, it is concluded that there is an influence of workload, compensation, leadership on the performance of nurses during the Covid-19 pandemic in the Isolation Room at Sidrap District Hospital.
Nurses' Knowledge About Wound Management at Bhayangkara Hospital, Manado, North Sulawesi Khair, A. Miftahul; Nasela, Sitti Johri; Intang, Sitti Nur; Djunaedi, Djunaedi; Marpaung, Sastrika Handayani
International Journal of Health Sciences Vol. 1 No. 4 (2023): IJHS : International Journal of Health Sciences
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/ijhs.v1i4.216

Abstract

Problems and complications that arise due to injuries, if they do not receive proper and serious treatment, can result in lifelong disability and this causes lifelong suffering for the client. The aim of the research is to determine the description of nurses' knowledge of emergency management of injured patients at Bhayangkara Hospital, Manado, North Sulawesi. This research design uses a descriptive design, a research design that is structured in such a way that researchers can obtain answers to research questions. Research design refers to the type or kind of research chosen to achieve research objectives, and acts as a tool and guide to achieve these objectives. The research results show that a person's length of work in an organization or agency is not synonymous with high productivity. People with a long period of service do not mean they have a high level of proficiency. The longer someone works, the more skilled and experienced they are in their job.
Handling Wounds with Nur sing Knowledge at Bhayangkara Hospital Makassar City South Sulawesi Dunggio, Abdul Rivai Saleh; Djunaedi, Djunaedi; Selvia, Selvia; Syafruddin, Syafruddin; Intang, Nur; Malaha, Naomi
International Journal of Health Sciences Vol. 2 No. 1 (2024): IJHS : International Journal of Health Sciences
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/ijhs.v2i1.226

Abstract

According to Agency data Center Statistics amount death consequence accident Then cross consequence fracture on in 2020 there were 25,266 people. The most frequent fracture happened in Indonesia is fracture extremities lower. Part frequent body experience fracture that is extremities part lower. Objective Study For know description knowledge nurse to handling terrible emergency patient injured at home Sick Bhayangkara Makassar, South Sulawesi. Design study This use design descriptive is design compiled research like that appearance so that researcher can obtain answer to question study. Design study refers on type or type selected research for reach objective research, as well role as tool and guidelines for reach objective the. Results study that Length of work somebody on something organization or agency No identical with high productivity too. People with period long work no means concerned own level high proficiency. The older a person is working, not yet Of course the more skilled and experienced in his job.
Co-Authors Achmad Arifulloh, Achmad Adiaksa, Baso Witman Adijaya, Gunawan Aditia, Donny Afritayeni, Afritayeni Agustina, Dadan Hardiana Ahmad Ahmad Ahmad Zaenudin Akbar Akbar Alfred Sawor, Roberth Alkatiri, Fatimah Amiruddin Amiruddin Amiruddin Amiruddin Anantadjaya, Samuel PD Andi Amang Annisa, Adira Natasha Ansar Ansar Anshar Rante Aqlyna Fattahanisa Ardenny, Ardenny Arif, M. ashari, septiana Asmin, Risna Yunita Asrianto Asrianto Astuti, Fanni Ata Maran, Albertus Awak, Potros Yubelina Ayatullah Ayatullah, Ayatullah Ayu Kurnia Utami Baab, Marice Banne Tondok, Santalia Bare Telan, Albina Basuki Winarno, Basuki Budi Rahayu Carolina, Dina Claartje, Masrikat Maya Diana Desi Sri Rejeki Dewi, Susantriana Dimara, Paulus Dunggio, Abdul Rivai Saleh Ekawati, Nur Eny Retna Ambarwati Fachry Abda El Rahman Faddil, Zainulloh Fahrizal, Daniel Fauzan . Fikri, Maiza Guntoro, Guntoro Hadijah Hadijah Hamungkasi, Istiaji Gatut Hanasi, Raihan A. Hapsari, Aulia Rizky Harfika, Meiana Haribowo, Rio Harlina Harlina Hartono, Kartika Fajarwati Hery Widijanto Idris Idris Intang, Nur Intang, Sitti Nur Iriawan, Hermanu Islam, Fajrul Jawade Hafidz Kafiar, Marthen Hengky P. Kamaruddin, Muh. Ihsan Karolus Ngambut Karubaba, Yan Sartheis Kbarek, Amelia Selfiana Khair, A. Miftahul Kurniawati Kurniawati Kusnadi, Iwan Henri Laely, Nur Latif, Farida lidia fitri, lidia Lidiawan, A Rizka Lily Montarcih Limantara Lukita, Yenni M, Warda M. Agus Jabir Mahyuvi, Tata Malaha, Naomi Marpaung, Sastrika Handayani Marwanto, IGG Heru Masithah, St. Mochammad Ibrahim Mohammad Arifin Noor Morin, Lazarus Muarief, Fahrurozi Mukriani, Mukriani Mulyadi Mulyadi Musiana, Musiana Mustamin, Rini Nafisah, Durorun Nanang Sri Darmadi Nawangwulan, Irma M Nawangwulan, Kurniawati Niken Widyastuti Nofita Dewi Kok Mesa Nunung Suryana Jamin Nur Andani Nurambiya, Nurambiya Nurdiani, Tanti Widia Nurhaedah Nurhaedah Nurhafizah Nasution Nurmansyah, Tedy Nurmiati Nurmiati Nurnainah, Nurnainah Nursiah, Andi Nursinah, Andi Pamungkas, Bagus Satria Pannyiwi, Rahmat Pebrian, Marthinus Peluw, Zulfikar Pratiwi, Cici Prihatini, Surya Priska Gardeni Nahak, Priska Gardeni Pristiwan, Luckito PUJI ASTUTIK Putri, Maidina R.V Purba, Ellen RACHMAT RAMLI Rachmawan Mapareppa, Andi Raehan, Raehan Rahman, Muhammad Arif Rahmat, Rezqiqah Aulia Rahmawati, Agustini Liviana Dwi Rasyid, Djusmadi Riesna Apramilda Rini Setiati Rino Vanchapo, Antonius Riswanti, Riswanti Rizki Andita Noviar Ronsumbre, Brian Aristoteles Rosdiana Rosdiana Rosida Rosida Rosita, Dea Rumaropen, Roberth Rumbiak, Jane Valentina Ruslan Ruslan S, Fatmawada Sabriana, Riska Saide, Rusnaeni Sanadi, Petrus Yan Fayaman Sangkala Sapnita, Sapnita Saputra, M. Khalid Fredy Sari, Titis Nistia Sasi Utami Sastrawan, Andri Selvia Selvia Sembiring, Rinawati Sibuea, Darwin Manuel Simatupang, Septian Sintia, Eunike Siti Yaningsih, Wa Ode Sitti Johri Nasela Sriyanti, Febri Sudianto, Sudianto Sudjiono Suprapti, Isma Surya, Sara Susianto, Tri Endar Susilowati, Awaliya Marie Sustiyatik, Enni Syafruddin Syafruddin Syaharuddin, Adham syahrul, muhammad Syaiful Bachri Tamsil, Mukmin P. Tedi Wonlele, Tedi Thalib, Kiki Uniatri Toni Widiantoro Tri Ayu Yuniyanti Tyahya Whisnu Hendratni Umar, Adam Utami, Ayu Kurnia Utami, Sas Vitariani, Aisyah Wahyudi, Ardi Wahyudianti, Ni Luh Gede Sri Wahyuni, MG. Sri Wanapertiwi, Ajeng Putri Wijayanti, Lumastari Ajeng Wijoyo, Hilmy Syarofuddin Wuriani, Wuriani Yarangga, Yuliana Yuda, Dela Fatma Yusfik, Yusnita Zafera Adam, Jeanne d’Arc