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All Journal Al Ishlah Jurnal Pendidikan Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini Jurnal Penelitian Pendidikan IPA (JPPIPA) Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Kajian Ilmu Pendidikan (JKIP) Prisma Sains: Jurnal Pengkajian Ilmu dan Pembelajaran Matematika dan IPA IKIP Mataram Innovative: Journal Of Social Science Research Indonesia Journal of Engineering and Education Technology (IJEET) Inovasi Sosial : Jurnal Pengabdian Kepada Masyarakat Jurnal Pustaka Indonesia Jurnal Medika: Medika J-Shelves of Indragiri (JSI) DISCOURSE : Indonesian Journal of Social Studies and Education Journal Governance Society Edumaspul: Jurnal Pendidikan International Journal of Teaching and Learning (INJOTEL)
Tomi Apra Santosa
Akademi Teknik Adikarya
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Analysis of E-Government-Based Public Service Quality and Public Satisfaction Yosaphat Danis Murtiharso; Tomi Apra Santosa; Sunardi Sunardi; Mulyadi Mulyadi; Aat Ruchiat Nugraha
DISCOURSE: Indonesian Journal of Social Studies and Education Vol. 3 No. 2 (2026): March
Publisher : Citra Media Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69875/djosse.v3i2.569

Abstract

Digital transformation in the public sector has prompted governments to implement e-government as a strategy to enhance the quality of public services, making them more effective, efficient, transparent, and responsive to public needs. Despite the development of various digital service innovations, public satisfaction levels regarding e-government services vary, influenced by factors such as system quality, information quality, service quality, ease of use, and the responsiveness of government personnel. This study aims to analyze the impact of e-government-based public service quality on public satisfaction. A quantitative approach with an explanatory research design was employed. Data were collected via questionnaires distributed to 250 respondents - users of e-government public services across several local government agencies - using proportionate random sampling. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess construct validity and reliability, as well as causal relationships between variables. The results indicate that e-government-based public service quality has a positive and significant effect on public satisfaction (0.742; p < 0.001). Service quality dimensions - comprising ease of access, system reliability, service speed, information security, transparency, and personnel responsiveness - were found to contribute significantly to increased public satisfaction. These findings suggest that optimizing e-government implementation not only improves administrative efficiency but also strengthens public trust in public institutions through the provision of high-quality services.  
Transformational Leadership and Its Impact on Employee Performance and Job Satisfaction Susilawati Susilawati; Aglis Andhita Hatmawan; Mulyadi Mulyadi; Supriyadi Supriyadi; Anggalia Wisbasuri; Tomi Apra Santosa
DISCOURSE: Indonesian Journal of Social Studies and Education Vol. 3 No. 2 (2026): March
Publisher : Citra Media Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69875/djosse.v3i2.580

Abstract

Transformational leadership has become increasingly important in contemporary organizations as rapid technological change, competitive pressures, and evolving employee expectations require leaders to foster motivation, adaptability, and sustainable performance. Despite extensive research on leadership effectiveness, the extent to which transformational leadership simultaneously contributes to employee performance and job satisfaction remains an important area of organizational and human resource management research. This study aims to examine the impact of transformational leadership on employee performance and job satisfaction and to explain how transformational leadership behaviors contribute to positive employee outcomes. The study employs a quantitative explanatory research design using a survey approach. Data are collected from employees through a structured questionnaire measuring transformational leadership, employee performance, and job satisfaction. Transformational leadership is assessed through the dimensions of idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration. The collected data are analyzed using descriptive statistics, reliability and validity testing, correlation analysis, and structural equation modeling to examine the hypothesized relationships among the constructs. The findings indicate that transformational leadership has a positive and significant effect on employee performance, suggesting that leaders who articulate an inspiring vision, encourage innovative thinking, provide individualized support, and demonstrate exemplary behavior can enhance employees’ effectiveness and work contributions. Transformational leadership also has a positive and significant effect on job satisfaction by strengthening employees’ motivation, recognition, psychological involvement, and positive perceptions of the work environment. Overall, the findings demonstrate that transformational leadership constitutes an important organizational resource for simultaneously improving employee performance and job satisfaction. The study provides theoretical implications for transformational leadership and organizational behavior literature and practical implications for organizations seeking to develop leadership practices that promote productive, satisfied, and highly engaged employees.
Digital Governance and Public Policy Effectiveness: The Mediating Role of Citizen Engagement in Improving Public Service Quality Reynilda Reynilda; Haudi Haudi; Muhammad Fazil; Tomi Apra Santosa; Hadion Wijoyo
DISCOURSE: Indonesian Journal of Social Studies and Education Vol. 3 No. 2 (2026): March
Publisher : Citra Media Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69875/djosse.v3i2.609

Abstract

The rapid transformation of digital technologies has fundamentally reshaped public governance by creating new opportunities for governments to enhance policy effectiveness, citizen participation, and public service quality. Nevertheless, the implementation of digital governance does not automatically produce effective public policies, particularly when technological innovation is not accompanied by meaningful citizen engagement. This study aims to explore how digital governance contributes to public policy effectiveness and to examine the mediating role of citizen engagement in improving public service quality. Employing a qualitative research design with a case-study approach, data are collected through semi-structured interviews, observation, and document analysis involving government officials, public service providers, policy stakeholders, and citizens who use digital public services. Participants are selected purposively based on their knowledge and experience of digital governance and public service delivery. Data are analyzed thematically through systematic processes of data coding, categorization, theme development, interpretation, and triangulation.This study concludes that digital governance constitutes not merely a technological modernization of public administration but a fundamental transformation of institutional processes, government–citizen relationships, and mechanisms of public value creation. The findings demonstrate that the digitalization of administrative processes, integration of government information systems, data-driven decision-making, and expansion of digital public services contribute to greater accessibility, transparency, responsiveness, and efficiency in public governance. More importantly, digital platforms create new spaces for e-participation, online consultation, digital complaints, crowdsourcing, co-creation, and continuous citizen feedback, thereby transforming citizens from passive recipients of services into active participants in governance.
Co-Authors Aat Ruchiat Nugraha Aat Ruchiat Nugraha Abd Muis Abdul Ghoni Abdul Halim Abdul Halim Abdul Rahman Abdul Razak Abdullah Ardi Abi Suar Abul Wahid Ado Bastian Adrie Oktavio Aglis Andhita Hatmawan, Aglis Andhita Agus Triyono Ahamd Zain Sarnoto Ahmad Aswar Roa Ahmad Zain Sarnoto Akhmad Riduan Albadri Albadri Alek Irawan Triantho Alfrin Ernest M. Usmany Aloisius Harso Amiruddin Abdullah Andi Bustamin Daeng Kunu Andi Harmoko Arifin Andi Rahman Andi Sri Rezky Wulandary Andri Kuniawan Andri Kurniawan Andrie Oktavio Anggalia Wisbasuri Anwar Manahor Anwar Manahor Ari Wijayanti Arie Fitria Arifin Arifin Asmawati Asmawati Asrul Sani Azhariah Rachman Bachtiar Nasution Baktiar Nasution Bambang Mardi Sentosa Bucky Wibawa Karya Guna Burhan Efendi Burhan Efendi Dalimawaty Kadir Dawi Yanti Delfi Kurnia Zebua Dewi Maharani Rachmaningsih Dharma Gyta Sari Harahap Dhini Mufti Diah Fatma Sjroida Didi Haryanto Elismayanti Rembe Ellina Rienovita Embang Uluk Enos Lolang Erizar Erizar Eva Anggra Yunita Evaristus Silitubun Evy Lalan Langi Fahmi Qodrul Asphar Fajriana, Fajriana Fantoni Faras Puji Azizah Festiyed Fitri Hilmiyati Fryan Sopacua Gracesy Prisela Christy Gustika Sandra Hadi Widodo Hadion Wijoyo Hardiansyah Ma’sum Haryono Hasyim Mahmud Wantu Hasyim Mahmud Wantu Hasyim Mahmud Wantu Haudi Haudi Hendrik Hendrik Henny Sanulita Henny Sanulita Heppy Sapulete Hersiyati Palayukan Heru Widoyo I Made Artana Ika Agustina Ika Agustina Ilwandri Ilwandri Ilwandri Imam Shofwan Al-Latief Insira Insani Fitri Iswanto Iswanto Jeheskial Saudale Joko Widodo Jumadi Nur Kartini Marzuki Kaso Mustamin Kastam Syamsi Khaerudin . Latifatul Isro’iyah Loso Judijanto Made Darmiati Makhrus Ali Makhrus Ali Marita Ika Joesidawati Mia Aina Miftachul Amri Mira Nila Kusuma Dewi Mohammad Edy Nurtamam Muh. Safar Muh. Safar Muhammad Chusnan Aprianto Muhammad Edy Nurtamam Muhammad Fazil, Muhammad Muhammad Isa Anshory Muhammad Nur Muhammad Sapril Siregar Muhammad Sofwan Jauhari Muhe, Arniati Mulyadi Munir Tubagus Nahria Nahria Nenni Triana Sinaga Nieke Masruchiyah Nofirman Noor Hiqmah Normansyah Novianty Djafri Nur Hidayati Nurina Happy Nurlia Nurlia Nurul Miqat Pakpahan, emma martina Perceka, Andhika Lungguh Purwantini Purwantini R Nurhayati R. Nurhayati R. Nurhayati4 Ranat Mulia Pardede Reynilda Reynilda Rian Mitasari Riki Rosadi Rima Rachmawati Riyanti Susiloningtyas Riza Noviana Khoirunnisa Sholehuddin Sholehuddin Sholehuddin Sholehuddin Siagian, Gunaria Siti Aisyah Siti Fatimah Bin Salamah Siti Fatimah Hiola Siti Sani Skunda Diliarosta Solissa, Everhard Markiano St. Fatmah Hiola sudrajat sudrajat Suhardi Suhardi Sukini Sukini Sunardi Sunardi Supriyadi Susilawati Susilawati Sutarto Sutarto Sutarto Sutarto Sutarto Sutarto Suyahman Suyahman Suyatmo Suyatmo Syafruddin Syafruddin Tardi Kurniawan Taufik Taufik Thomas John Tanglaa Titik Purwati Tongam E Panggabean Tri Suparyanto Umar Sako, Umar Unan Yusmaniar Oktiawati Unpris Yastanti Usmany, Paul Venty Sopacua Wahono . Wahyu Kumala Sari Wahyudi Wahyudi Wasito Utomo Widiya Yul Windy Dian Sari Windy Dian Sari Wisnarni Wiwid Suryono Yerimadesi Yohanis Hukubun Yosaphat Danis Murtiharso Yosep Heristyo Endro Baruno Yucke Desma Kartika Yuyun Suprapto Zulaekah Zulaekah Zulyusri Zulyusri