p-Index From 2021 - 2026
9.238
P-Index
This Author published in this journals
All Journal BIMASTER Asas: Jurnal Sastra Tadris: Jurnal keguruan dan Ilmu Tarbiyah Jurnal Produksi Tanaman Terampil : Jurnal Pendidikan dan Pembelajaran Dasar Padjadjaran Journal of Dentistry Jurnal Akta ARISTO JUSTITIA JURNAL HUKUM JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal SainHealth SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan WAJAH HUKUM AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Ilmiah Mandala Education (JIME) Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Suara Keadilan Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Pengabdian Al-Ikhlas Al-Adl : Jurnal Hukum KESMAS UWIGAMA: Jurnal Kesehatan Masyarakat Jurnal khabar: Komunikasi dan Penyiaran Islam Al-Manhaj: Jurnal Hukum dan Pranata Sosial Islam IJGIE (International Journal of Graduate of Islamic Education) IGKOJEI: Jurnal Pengabdian Masyarakat Nusantara Hasana Journal International Journal of Economy, Education and Entrepreneurship (IJE3) KASBANA : Jurnal Hukum Ekonomi Syariah Journal of Social and Policy Issues Journal Corner of Education, Linguistics, and Literature Jurnal Teknisi JURNAL PENDIDIKAN INDONESIA: Teori, Penelitian, dan Inovasi Society: Jurnal Pengabdian Masyarakat JIPMukjt:Jurnal Ilmu Pendidikan Muhammadiyah Kramat Djati Jurnal Pendidikan Indonesia Gemilang Mudabbir: Journal Research and Education Studies Addabana: Jurnal Pendidikan Agama Islam Jurnal Informatika dan Teknologi Informasi JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Journal of Government Science Studies Jurnal Pemberdayaan Sosial dan Teknologi Masyarakat Innovative: Journal Of Social Science Research EDUCATUM: Scientific Journal of Education Hikmayo: Jurnal Pengabdian Masyarakat JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah JSE: Jurnal Sharia Economica Blantika : Multidisciplinary Journal Journal of Management and Innovation Entrepreneurship (JMIE) Studi Multidisipliner: Jurnal Kajian Keislaman Spektra : Jurnal Ilmu-ilmu Sosial Permata : Jurnal Pendidikan Agama Islam Journal Law and Government Al-Risalah Jurnal Studi Agama dan Pemikiran Islam Currency Moderation: Journal of Islamic Studies Review Welfare: Jurnal Pengabdian Masyarakat JMMU: Jurnal Mahasiswa Manajemen dan Umum Tirai Edukasi : Jurnal Pendidikan Proceeding of International Conference on Social Science and Humanity Jurnal Ilmiah Detubuya (JID) Tapis : Jurnal Penelitian Ilmiah
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : ARISTO

Utilization of NTB Care Information Technology as a Public Complaint Media for West Nusa Tenggara Rifaid, Rifaid; Hadi, Ayatullah; Hidayatullah, Hidayatullah; Subandi, Azwar
ARISTO Vol 12 No 1 (2024): Januari
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v12i1.6078

Abstract

This article tries to explain the use of information technology for the NTB Care application as a digital media for responding to public complaints. Three dimensions are measured to determine the effective implementation of NTB Care in resolving public complaint services: the Ease of Use dimension, the Trust dimension and the Reliability dimension. The research uses a comparative descriptive method with a qualitative approach and literature analysis by collecting data from official NTB government documents, the NTB Care data center, the NTB Care Website, the NTB care Facebook, and other literature related to NTB Care. The results showed that the use of the NTB Care application as a medium for responding to public complaints was good and received excellent public trust, but the obstacles faced were in the agency that became the goal of the problems raised by the community, the average response time for OPD in handling complaints that come in 1-120 days. There is no clarity regarding reports that have not been followed up on to be resolved. NTB Care is an application as a forum to accommodate the community's aspirations; then, the NTB Care admin will forward public complaints to the relevant agency or OPD based on the complaint problem who entered NTB Care.
Co-Authors A. Gani, A. Abdullah Idi Abdurahman Abdurrahman Achmad, Refi Riduan Adhani, Fadhan Aditya, Mellya Rindhani Afryansyah, Afryansyah Agus Triono Agusni, Romza Ajai Saputra Alfathudzikri, Gusti Ali Akbar, Muhamad Yudi Alkah, Taqiyuddin Amil, Amil Amiludin, Amiludin Amrullah, M. Kholis Andayani, Safira Andhina Ika Sunardi Andre Andre, Andre Andreyani, Bella ANDRI KURNIAWAN Anim, Sarbini Antoni, Doni Aprizkiyandari, Siti Arafah, Mudrikatul Ari Sita Nastiti Arlette Suzy Puspa Pertiwi Arsal, Arsal Asnidar Asnidar Aspandi, Aspandi Asta Tartusi, Andri Asyriah, Noor Azhima, Nur Azwar Subandi Azzahra, Sobrina B, Endah Wening Bahrudin, Andre Basten Sianturi, Ivan Benny Prasetiya Cholil, Ifham Daaris, Yuli Yanti DARMANSYAH . De Jesus, Maria Martina Destiani Rahmawati Dewi Rosaria Dwi Budi Santoso Efendi, Zul Efrilia, Erma Elly K.N, Nabila Eri Hariyanto, Eri Hariyanto Eska, Juna Fadillah, Ratu Fahanulloh, Farhanulloh Fajriagustia, Annisa Fauziah Ahmad, Dwi Nur Fitriah Fitriah Fitriani Fitriani FX Sumarja, FX Gebo, Yohanes Zaitun Pebi Gusmita, Devi Hadi, Ayatullah Hambali Hambali Hapsari, Cinthia Mutiara Haris Hakam, Muhammad Harun , Makmur Hasani, Aceng Hasbullah Hasbullah Hasibuan, Juli Khairani Herawati, Dheasy Hidayat Hidayat Husein Syahab, Sayyid Husyaerry, Machmud Al Iskandar, Didik Ismail Sukardi, Ismail Iwan Tanjung Sutarna Jaelani , Achmad Jhonson Efendi Hutagalung Juniardi, Yudi K, Anna Permatasari Karoma, Karoma Khairul Ikhwan Kristiyawan, Ary Chandra Kurniawan, Cahyadi Kusumaningtyas, Daru Putri Kuswanto Kuswanto Lestari, Nisa Listiyani, Nurul M. Yogi Riyantama Isjoni Maman, Maman Mardiah Astuti Mardicko, Afri Mardius, Mardius Marlina Marlina Marsyaoly, Muhammad Isya Martha, Shantika Maulana, Cecep Megasari, Indah Dewi Melisa Melisa Muchtar, Aflatun Muhajir, Rahmat Muhamad Afdoli Ramadoni Muhammad Aini, Muhammad Muhammad Ikbal Muhammad Muhammad Muhammad, Rio Eza Nur Muhibuddin Muhibuddin, Muhibuddin Mukhid*, Abdul Munawar, Akhmad Muryanto Muryanto, Muryanto Nasrullah Nasrullah Nasrullah Nasrullah Nazih, Abdullah Ghulam Ni'mah, Muflihatun Norita Citra Yuliarti, Norita Citra Nufus, Riadhotun Nugroho, Himawan Agung Nur Hadi Nur Kholifah Nurfajriah, Firra Nurhasanah Nurhasanah Nurlaili Nurlaili Nurlina Nurlina Nurul Khakhim Pangaribuan, Rismawati Pernando, Akel Pohan, Selamat Prabowo, Muhammad Lutfi Hadi Pratama, Danur Wenda Priyana, Elisa Purwanta Purwanta Putri, Lia Umbari Putri, Nadila Rafid, Reni Haryani Rahman, Rojali Ramadhina, Nabila Quraini Rifaid, Rifaid Riswanda, Bima Aditya Ritonga, Nelmi Magdalena Romli SA, Romli SA Rostini , Tintin Rudy Haryanto Sabri, Mohammad Safuridar Saimin Sakdiah, Arni Jamiatus Saputri, Jingga Sari, Gema Ika Sariati, Muhamad Ali Shafa Cahyaningrum, Annisa Sinaga, Tumpak Siti Nuri Nurhaidah Siti Patimah Sudiarso Sudiarso Sugianto, Relly Sugiarti Sugiarti Supeno Supratman, Agus Ahmad Suyoto Suyoto Syahputra, Ronaldo Syamsi Komariah, Nining Tarmidzi Anas, Achmad Titik Wijayanti Uyuni, Badrah Wahyuddin, Wawan Wahyuni, Masri Walhidayat, Mohammad Taufik Wibawa, Iskandar Wibowo, Prihartanto Eko Yakub, Ali Yudhi Lestanata Yudi Siyamto Yudiansyah, Ade Yulianta, Eka Yuliantoharinugroho, Yuliantoharinugroho Yuyun Rohmatul Uyuni Zulfahmi Zulfahmi Zulkarnen Mora, Zulkarnen Zulkhairani, Zulkhairani