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THE EFFECT OF SERVICE QUALITY AND SALES PROMOTION ON REPURCHASE INTENTION THROUGH CUSTOMER SATISFACTION : Study on GrabFood Customer Students in Malang City Syah Reza Al Faisal; Agus Hermawan; Titis Shinta Dhewi
International Journal of Economy, Education and Entrepreneurship Vol. 2 No. 2 (2022): International Journal of Economy, Education and Entrepreneurship
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ije3.v2i2.80

Abstract

In service-based e-commerce companies, customer satisfaction is very important to achieve the goals of these services. This is because if the customer is not satisfied with the service that has been provided, it is possible that the customer will not be loyal and make repeated purchases of the company. With this statement, the company can measure customer satisfaction to know in detail what variables affect customer satisfaction, including service quality and sales promotion. This study aims to determine the direct or indirect effect of service quality and sales promotion on repurchase intention through customer satisfaction. This research was conducted on students at 4 different campuses in the city of Malang. The sample of this study amounted to 100 obtained by purposive sampling technique. The analysis used in the analysis using PLS (Partial Least Square). The results of this research show that the direct effect is positive and significant, while the indirect effect is also positive and significant. It is proven that service quality and sales promotion can make customers feel satisfied and make repeat purchases
Pengembangan Produk Unggulan Badan Usaha Milik Desa Berbasis E-Marketing Chairatun Nisa'il Firdausi Madjid; Jannatul Firdaus; Agung Winarno; Agus Hermawan
Berdikari: Jurnal Inovasi dan Penerapan Ipteks Vol 10, No 2 (2022): August
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/berdikari.v10i2.13191

Abstract

Social media and e-commerce, such as Instagram and Shopee, are market platforms in great demand by the public because of the ease of transactions and their product variety. The existence of these media can help Bumdes Sambigede, Sumberpucung District, Malang Regency in reaching out to potential consumers widely. The purpose of this service is to improve the knowledge and skills of managers in marketing BUMDES products based on e-marketing. The research was held through surveys, and direct experiments/practices carried out through training and mentoring. The results of this activity were in the form of a BUMDES product brand logo, rengginang product stickers/labels, BUMDES Instagram media, and a marketplace at Shopee to promote products widely by maximizing existing features and supporting applications.
Analisis Kemampuan Dinamis dalam Kelangsungan Hidup Usaha Kecil di Ekosistem Kewirausahaan selama Covid-19 Esy Nur Aisyah; Sudarmiatin Sudarmiatin; Agus Hermawan
IQTISHODUNA IQTISHODUNA (VOL.18, No.2, 2022)
Publisher : Fakultas Ekonomi, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (661.91 KB) | DOI: 10.18860/iq.v18i2.13918

Abstract

This research adopts a dynamic capability lens to study how small business entrepreneurs try to survive and grow in the entrepreneurial ecosystem affected by covid-19. The research method is using a qualitative design, 5 MSMEs in Malang City have been interviewed to assess how the entrepreneurial ecosystem in Malang City has been affected by covid-19. This allows a contemporary and realistic understanding of how small entrepreneurs are adapting to crises. The findings suggest that the entrepreneurs in this study can leverage their capabilities in terms of how they scan the current business environment and make decisions accordingly. Furthermore, small business entrepreneurs adopt a flexible approach to be able to react to the unexpected changes of covid-19 and the affected market environment. Business agility will help entrepreneurs to respond to internal and external changes in an efficient manner. Many business functions cannot resume due to the covid-19 pandemic. Marketing techniques that were considered profitable and successful before 2020 will not develop now. This is because small businesses work with fewer resources and are under financial pressure. To get the most out of fewer resources is to adapt to more digital-based functions.
The Effect of Utilitarian Web Browsing, Price Attribute, Sensory Attribute Toward Impulse Buying SME’s Product Risca Kurnia Sari; Sudarmiatin Sudarmiatin; Agus Hermawan
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 5 No 6 (2022): November 2022
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijebd.v5i6.2058

Abstract

Purpose: The phenomenon of online shops in the 4.0 industrial revolution is increasing, which makes online shopping sellers have to pay attention to variety of selection, price attributes, sensory attributes in order to increase impulse buying customer online of SME’s product. Purpose of this study is to determine the effect of variety of selection, price attributes, sensory attributes on impulse buying SME’s product Design/methodology/approach: This research is an explanatory research design. This type of research is a survey research, the number of respondents in this study was 200. The sample was taken using purposive sampling and using questionnaire method, then processed through SPSS software. The analytical tool in this study uses linear regression Findings: Only Sensory attribute has no significant effect on impulse buying SME’s product Research limitations/implications: This research has limitations, which is only in one city Practical implications: The practical implications of this research are as an enrichment of management knowledge, especially marketing and costumer behavior who buy SME’s products on digital platforms. Originality/value: The originality found in this study is research that focuses on SME’s products sold online in the industrial revolution 4.0 era Paper type: Research paper
Service Quality Analysis Based on Customer Satisfaction and Customer Confidence Daarul Huda Santri Shop Muhammad Saifur Rijal; Sudarmiatin Sudarmiatin; Agus Hermawan
Jurnal Manajemen dan Kearifan Lokal Indonesia Vol 6 No 2 (2022)
Publisher : Asosiasi Peneliti Manajemen Adat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26805/jmkli.v6i2.162

Abstract

The research objective is to describe service quality, customer satisfaction and trust; analyze the effect of service quality on customer satisfaction; analyze the effect of service quality on customer trust; analyze the effect of satisfaction on customer trust; analyze the effect of trust on customer satisfaction; analyze the effect of service quality on trust through customer satisfaction and analyze the effect of service quality on satisfaction through customer trust at Daarul Huda Santri Shop at Daarul Huda Islamic Boarding School Malang. This research uses explanatory research. The research population is all customers of the Santri Daarul Huda Store. This study used a Likert scale questionnaire which was distributed to 100 respondents. Random sampling technique is used to determine the respondents. This research concludes that in between trust and satisfaction, satisfaction factors include the suitability of expectations, interest in revisiting, willingness to recommend prioritizing related to service aspects at the Daarul Huda Santri Shop
REFORMULASI STRATEGI MENEMBUS PASAR INTERNASIONAL UMKM MANIK MANIK KACA DI KECAMATAN GUDO KABUPATEN JOMBANG Mahfudiyanto Mahfudiyanto; Sudarmiatin Sudarmiatin; Agus Hermawan
JPEKBM (Jurnal Pendidikan Ekonomi, Kewirausahaan, Bisnis dan Manajemen) Vol 6, No 2 (2022): JPEKBM (DESEMBER,2022)
Publisher : STKIP PGRI Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32682/jpekbm.v6i2.2831

Abstract

Penelitian ini bertujuan untuk mengungkap perumusan strategi dalam menembus pasar internasional pada UMKM Manik manik kaca Gudo. Jenis penelitian yang digunakan adalah deskriptif kualitatif dengan subyek penelitian adalah owner dan dinas terkait, Hasil penelitian menunjukkan bahwa stakeholders memiliki banyak kontribusi dalam meningkatkan produk UMKM Manik manik kaca yaitu seperti memperluas jaringan mitra asing, menjalin komunikasi bisnis di berbagai organisasi, hubungan baik dengan pemerintah, meningkatkan nilai tambah produk, penerapan prinsip syariah, penerapan strategi Blue Ocean, melakukan promosi ekspor, menangkap peluang pasar yang ada. dan meningkatkan target ekspor, mendukung peningkatan nilai tambah produk dan mengembangkan akses kerjasama dengan pihak asing, membantu promosi produk melalui CTH (cooperative trading house), sebagai media yang membantu ekspor dan membantu mencari lebih banyak pasar di negaranya. Hasil analisis SWOT menunjukkan bahwa, strategi yang tepat untuk meningkatkan pasar ekspor manik manik kaca UMKM manik manik kaca Kecamatan Gudo adalah strategi SO (Strength – Opportunity), yaitu strategi dengan memanfaatkan kekuatan untuk meraih peluang sebanyak-banyaknya
The Influence of Viral Marketing, and Product Innovation on Repurchase Intentions through Mediation of Purchase Decision Muhammad Rosyihuddin; Sudarmiatin Sudarmiatin; Agus Hermawan
Almana : Jurnal Manajemen dan Bisnis Vol 6 No 3 (2022): December
Publisher : Bandung: Prodi Manajemen FE Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36555/almana.v6i3.1962

Abstract

With the existence of digital technology, the phenomenon of viral products in Indonesia is increasingly widespread, not only manufactured products, traditional products, or home products can also become viral because of this technology. The Sidayu (Bonggolan) traditional MSME products are no exception, which some time ago went viral on social media and then spread to the people of Gresik Regency and its surroundings. This research is very interesting to study, to study online consumer behavior towards product repurchase intentions which are characterized by theoretical studies that Viral Marketing, and Product Innovation influence purchase decisions and repurchase intentions while purchasing decisions are intermediaries. This type of research is explanatory research with a quantitative approach. The number of samples was 200 participants spread across Gresik Regency who had repeatedly bought this traditional food product. This study uses SEM analysis with the help of SmartPls software. The findings show that viral marketing and product innovation directly influence purchasing decisions, but the findings directly show insignificant results on repurchase intention. Interestingly, the findings of this study indicate that there is a significant indirect effect of viral marketing and product innovation on repurchase intention through the mediation of purchase decisions.
Impact of Mixed Household and Business Financial Statements on MSMEs JIE TOOM Grati Pasuruan Yuliati; Sudarmiatin; Agus Hermawan
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 2 No 3 (2022): IJHESS-DECEMBER 2022
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v2i3.288

Abstract

Poverty as a reason for the need to empower MSMEs. The problem that arises in the field is the still mixing of household financial statements with business financial statements which makes it difficult to find out the real development of MSMEs. Bookkeeping for MSMEs is needed so that financial statements are more structured. Research with a descriptive qualitative approach, researchers go directly to MSMEs. The results of Jie Toom's MSME research still require intensive assistance related to making simple financial reports. So that later MSMEs will be able to independently compile books that are useful for knowing the real development of MSMEs.Unfortunately, most MSMEs only focus on marketing and product development activities. Many MSMEs still think that this bookkeeping is not very important.
CSR inhibiting factors in Student Start-up Business Hanif Rani Iswari; Sudarmiatin Sudarmiatin; Agus Hermawan
GOVERNORS Vol. 1 No. 3 (2022): December 2022 issue
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/governors.v1i3.1893

Abstract

The purpose of this study is to investigate the factors inhibiting CSR in student start-up businesses in Malang. Startups are businesses that are currently skyrocketing even though the storm of startup layoffs has started recently. This startup business is dominated by many young people with brilliant business ideas. Malang City, which is an education city, also has a growth in start-up businesses, one of which is dominated by young people who are still studying in higher education. Running a start-up business for business people who are still studying is not without obstacles. One of them is about their business activities related to social responsibility. This research is a quantitative approach with a survey method on student start-up businesses in Malang. The sample population taken was 128 respondents. Questionnaires are distributed using a likert scale. Data analysis uses SmartPLS version 3 to determine the confirmatory analysis. The findings of this study obtained CSR inhibiting factors for student startups in Malang are the lack of availability CSR information and knowledge, lack of availability of resources, lack of time availability of CSR activities and the level of awareness and benefits of CSR for companies. In addition, obstacles are also obtained from employee commitment to CSR. There are five CSR obstacles faced by student startups in Malang City.
THE INFLUENCE OF ENTREPRENEURSHIP EDUCATION AND E-COMMERCE BUSINESS COMMUNICATIONS PERSPECTIVE ON ENTREPRENEUR SELF EFFICACY MEDIATED INTENSITY IN STUDENTS OF THE FACULTY OF ECONOMICS AND BUSINESS UNIVERSITAS NEGERI SURABAYA Rosi Andriani; Agus Hermawan; Nurika Restuningdiah
LITERACY : International Scientific Journals of Social, Education, Humanities Vol. 1 No. 3 (2022): December : International Scientific Journals of Social, Education, Humanities
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/literacy.v1i3.356

Abstract

The importance of this study aims to examine the effect of entrepreneurship education and the perspective of e-commerce business communication on entrepreneurial intensity mediated by entrepreneur self-efficacy in students of the economics and business faculties of Surabaya State University. This research uses a type of descriptive quantitative research with path analysis to look for relationships in each variable. The number of samples was 303 students from a total population of 1253 students from the 2019-2021 class. The research findings reveal that entrepreneurial intentions are indirectly influenced by entrepreneurship education, which means that entrepreneur self-efficacy has succeeded in mediating entrepreneurship education on the entrepreneurial intensity of students at the Faculty of Economics and Business, Universitas Negeri Surabaya. As for the e-commerce business perspective, it does not significantly influence the entrepreneurial intensity of students at the Faculty of Economics and Business Universitas Negeri Surabaya
Co-Authors Aam Aminah Abdul Mu'iz Ihsan Abdul Rachman Abdul Wahab Shobiri Abdullah As Shoib Abdullah Syakur Novianto Abdulloh Abdulloh Abel Widi Astuti Achmad Murdiono Achmad Nuril Huda Adelia Rahma Adi Hermawansyah Adipati Napoleon Afifudin Afifudin Agung Winarno Agus Bambang Sunyoto Agus Kurniadi Agus Salim Agus Sumanto Ahmad Taufiqurrahman Asy’ari Ahmad Taufiqurrahman Asy’ari Ahmad Zaki Azzuhairi Aida Nurcholida Aisya Ramadhani Eka Aprildianti Akbar Marzuki Al Amin Akh. Fawaid Albertaadinata Albertaadinata Alfina Damayanti Ali Nurrosidah Amalia Arif Rahman Amar Ma’ruf Amelia Setyawati AMELIA SETYAWATI Amelia Sugangga Amin, Muhammad Sirojuddin Amry Mahdan Abrari Andi Hidayatullah Andika Isma Andika Wulan Febriani Andini Mei Wulandari Anis Sya’bania Anita Handayani Anita Sumelvia Dewi Anna Budiani Anni Yudiastuti Ardaning Nuriliani Arik Wulandari Arina Izzati Aris Munandar Aris Prilatama Asep Dana Saputra Asep Nur Imam Munandar Astri Ibadiyah Aswi A. Rofiqoh Aurora Sabrina Imtinan Awdita Citra Birru Ayu Putriana Dewi A’isy Fiklil Nafisah Bagus Setiawan Bakri Bakri Bakri Bakri Bambang Sugeng Bastomi, Mohamad Bhernanda Tri Mulia Aziza Putri Artino Bima Ramadhani Budi Eko Soetjipto Budi UTAMI Candra Dwi Hardiana Chairatun Nisa'il Firdausi Madjid Chairatun Nisa’il Firdausi Madjid Choirul Anam Cipto Wardoyo Damayanti Damayanti Damis Veri Budianto Daniel Happy Putra Dara Anindya Putri Umagapi Deasy Tantriana Deddy Ibrahim Rauf Dedy Irawan Deshinta Daisa Rahma Desi Anggarwati Dewi Ayu Dyah Ningrum Dewi Diah F Dewi Diah Fakhriyyah Dewi Nurjannah Dharmayana, Wayan Dian Hanif Diana Ambarwati Diana Ambarwati Dida Maulidya Al Afshana Didik Hariyanto Dikie Egie Nugraha Dimas Wahyu Fahriski Dina Maria Ulfa Dita Rachmawati Dita Rahmi Rahayu Djoewita Djoewita Dwi Probowati Sulistyani Dyah Arini R Dyah Ayu Dwi Kusumaingrum Dzakiyatus Sabilla, Ersha Early Harison Mahardhika Eko Alamsyah Elisa Elisa Wildayana Ellena Yusvia Wardhani Elok Vilantika Ely Siswanto Emilly Nur Hapsari Emilly Nur Hapsari Enggal Chairyadi Enjelika Enjelika Erna Retno Rahadjeng Errica Dwitanti Erry Tri Djatmika Erwin Syahputra Ery Tri Djatmika Rudijanto Wahyu Wardhana Ery Tri Djatmika RWW Esy Nur Aisyah Evi Suwarni, Evi Fadli Muhamad, Lili Fahrizal Fairus Salsabila Fajar Azmi Kurniawan Fajar Azmi Kurniawan, Fajar Azmi Fajar Dio Wahyu Tri Amukti Fariham Masula Fatmasari Endayani Fauji, Diah Ayu Septi Firda Meisaroh Fitri Salsabila Fitriadi, Agus Frederik Pradana Deniswara Fulgentius Danardana Murwani Gabriella Stefanny Galuh Tyasing Swastika Handri Dian Wahyudi Hanif Rani Iswari Haqi, Syafrozi Hasna Hamida Alifia Ar-Rasyi Havisfal Alviansyah Alvian Haya Nur Safa'atin Helmi Abidin Hendra, Joni Heri Pratikto Heri Pratikto Herlina Kusuma Wardhani Hernanik, Nova Dwi Hery Suprayitno Hikmawati, Kuncoro Aprilia Hotmarulitua Manalu Iing Sri Hardiningrum Iklila Amiroh Ilma Lailatul Mufarida Imam Mukhlis Immanuel Ustradi Osijo Imroatul Dwi Khusniah Indah Adawiyyah Indah Datin Nadliroh Indah Putri Arlinawati Indira Oktavianti Intan Umull Magfira Sary Intan Umull Magfira Sary Ira Karuni Handayani Irfan Taufik Irma Hidayati Irma Hidayati Irma Hidayati Isma Wati Ismayantika Dyah Puspasari Ismayantika Dyah Puspasari Ita Athia Ivan Wijdjaja Jannatul Firdaus Johanes Sugiyanto Joko Kurniawan Joko Kurniawan Juli Yani Junaidi Krismi Budi Sienatra Kukuh Judy Handojo Kurnia Arumdani Lailiyatus Sa'diyah Lailiyatus Sa’diyah Landreas Utama Lie Lina Budiarti Ludi Wishnu Wardana M Edi Armanto M Farrel Rayhan Riza M Luthfi Alif Utama M. Adi Trisna Wahyudi M. Bachtiar Affandie M. Cholid Mawardi Madziatul ChuriyMala Mahfudiyanto Mahfudiyanto Maretasari, Rina Marsi Marsi Maslichah Maslichah Maslichah Maslichah Masruhatin, Lina Maula, Farij Ibadil Maulidya Alfi Anita Zain Mega Aulianda Mega Noerman Ningtyas Miftahul Munir, Miftahul Miftahul Zanna Arsyad Moch Faisal Moch. Wahyu Widodo Moh. Amin Moh. Hefni Munawar Moh. Ilham Momon Sodik Imanuddin Mudinillah, Adam Mufid A Muh Al Fatah Arief Putra Muh Al Fatah Arief Putra Muh K Bonesaputra Rukman Muh. Sirojuddin Amin Muhammad Fawaidul Muharrom Muhammad Rosyihuddin Muhammad Saifur Rijal Muhammad Tody Arsyianto Muhammad Zainuddin Nadhifah Citra Tsani Soraya Nadila, Salsaufy Brillian Nailariza Umami Naja Jessyka Maulani Putri Nasikh Naswan Suharsono Natasya Ika Suryaningsih Nida Adenia Rahma Nilam Sari Mustika Novita Rifaul Kirom, Novita Rifaul Nur Arqom Eka Fatria NUR AZIZAH, KHARISMA Nur Diana Nur Hidayatul Istiqomah Nur Hidayatul Istiqomah Nur Hidayatul Istiqomah Nur Kholifah Nurfadilah Karim Nurhidayat, Luthfi Nurika Restuningdiah Nurika Restuningdyah Nuril Aulia Munawaroh Nuril Aulia Munawaroh Nurrohman Salsabilla, Sinta Nurul Farida Nynys Khoirun Nisa’ Oktaviani Putri Dita Arumsari Oktora, Yekie Senja Phousith Phongsavath Puji Handayani Puji Handayati Purwiyanto Rachmad Nurofiq Ramantyo Raditya M Antara Raharimalala Narindraniaina Elisoa Rahayu RAHAYU Rahma Ulfa Maghfiroh Rahman, Fadali Rahmatul Hasanah Rahmawati, Rahmawati Rakei Yunardhani Ratih Ratnasari Ratna Tri Hardaningtyas Reni Maisatus Sagita Renih Hayati Restu Millaningtyas Reza Ahmadiansah Ria Fitria Andriani Rieska Maharani, Rieska Rifqa Faulia Putri Rif’atul Khusnia Risang Narendra Rizki Amalia Utami Rizma Fauziyah Roesma Narulita Rosi Andriani RR. Ella Evrita Hestiandari Sabaruddin Sabaruddin Salsabila Citra Devi Saptaria, Lina Saptono Hadi Saptono Hadi, Saptono Sari, Risca Kurnia Satrio Ahmadtul Firdaus Romadhoni Septiawan, Bambang Shafa' Annisa Puspasari Sigit Saputra Sinollah Siti Markhamah Siti Suprihatin Sri Umi Mintarti Sudarmiatin Sudarmiyatin Sudarmiyatin Sugeng Hadi Utomo Sukardi Sukardi Sulton Sholehuddin Suprapto Syah Reza Al Faisal Syihabudhin Tessalonica Vannesia Thusy Tiara Saraswati Tiara Saraswati, Thusy Titiek Ambarwati Titis Shinta Dhewi, Titis Tri Galih Yulianto Tri Sugiarti Ramadhan Triana, Arjuna Neni Uki Yonda Asepta Umami, Nailariza Umi Nadhiroh Umi Nandiroh Valentino Hary Valma Putri Sabella valma putri sabella Wahjoedi wahyudi, trisna Wahyuningtiyas, Nanik Wardha Nilawati Warsito Warsito Wening Patmi Rahay Wening Patmi Rahayu Wilyan Adiasari Wilyan Adiasari Wimar Muhammad Yandi, Andri Yatnanta Ramadhana Yohanes Wibisono Yudha Pradana Yufika Furi Larassita Yulia Tutik Nurfia Yuliati Yuliati Yusuf Purwanto Zanis Nur Mufa'idah Zulfan Zulkarnaen Z