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Sri Langgeng Ratnasari
Universitas Riau Kepulauan
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Journal : JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS

 1 
Kualitas Pelayanan Sebagai Variabel Intervening Antara Kompetensi Pegawai dan Budaya Kerja Terhadap Kepuasan Mitra di Pelayanan Terpadu Satu Pintu Badan Pengusahaan Kawasan Perdagangan Bebas dan Pelabuhan Bebas Batam Adi Irawan; Gunadi Gunadi; Sri Langgeng Ratnasari; Chablullah Wibisono
JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS Vol 3 No 1 (2015): Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis - Juli 2015
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaemb.v3i1.184

Abstract

This research aims to investigate the intervening role of service quality on the relationship between employee competence, work culture and customer satisfaction. The objective of research is to understand the effect of employee competence and work culture on customer satisfaction through service quality as intervening at Office of Batam Indonesia Free Zone (BIFZA) Integrated Service (One Stop Office). Research type is quantitative with explanatory method. The research population was all people who have been receiving servives at Office of Batam Indonesia Free Zone (BIFZA) Integrated Service (One Stop Office). This research performed stratified random sampling to get the sample and number of sample was accounted for 175 customers. In order to test hypotheses, this research use path analysis techniques(Path Analysis) as a quantitative analysis, path analysis using a two stage linear regression analyses by using Statistical Package for Social Science (SPSS) version 22.0. The results of analysis found that The results of analysis displayed that 1) employee competence positively and significantly influenced service quality. 2) work culture positively and significantly influenced service quality 3) service quality had no significant influenced customer satisfaction 4) employee competence positively and significantly influenced customer satisfaction 5) work culture positively and significantly influenced customer satisfaction 7) service quality did not play as intervening variable on the relationship between employee competence, work culture and customer satisfaction.
PENGARUH TINGKAT PENDIDIKAN, PELATIHAN, DAN PENGEMBANGAN KARIR TERHADAP KINERJA KARYAWAN PT. ASURANSI TAKAFUL BATAM Noviyanti Rianti Putri; Sri Langgeng Ratnasari
JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS Vol 7 No 1 (2019): Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis - Juli 2019
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (369.972 KB) | DOI: 10.30871/jaemb.v7i1.1083

Abstract

The purpose of this study was to determine the effect of the level of education on employee performance, the effect of training on employee performance, the influence of career development on employee performance, and the influence on the level of education, training, career development on the performance of employees of PT. Takaful Insurance Batam. This type of research is quantitative descriptive research. The technique of collecting data using a questionnaire. The study population was 50 people with a sample of 50 employees, who were chosen as a whole so that they used saturated sampling. The results of this study indicate that the level of education shows that the level of education does not affect employee performance. Training variable shows that training does not affect employee performance. Career development variable shows that career development has no effect on employee performance. Meanwhile F test results simultaneously shows that education, training, career development has no effect towards employee performance variables.
Co-Authors Abduh, Muhamad Abduh Abdul Manan Abriyono, Octojaya Ade Isyana Hairunnisah, Ade Isyana Adela Siahaan, Adela Adelia Widya Pramesti Adi Irawan Aguspriawan, Muryadi Agustina Amalia Rakhman Ahmad Zulva Adi Aini, Shayla Hurul Aisyah Khairani Pasaribu Alivhia Thiyarara, Okhe Alpino Susanto Alpino Susanto, Alpino Amin, Saifuddin Aminullah Assagaf Amira Amira Amrullah Rasal, Amrullah Andi Masakim Andi, Feri Angelina, Shelin Anggia Sekar Putri Anggraini, Titis Ayu Anggrainy Putri Ayuningrum Anik Herminingsih Apriandika, Muhammad Nahruddin Apriyulianti, Sindy Aqilla, Dhiya Veeza Ardhani, Jayanti Ardian, Novra Argadinata, M. Pratama Aria Alhadi, Aria Ariskasari, Rita ariyati, Yannik Armaini, Hamida Arna Suryani, Arna Ashari, Widi S. Ashari Asiah Asiah Asih Tanzila Asmadillah, Fifin Assani Assani Astawira, Astawira Atriani, Delvy Aufa Ulinnuha Aulia Putri Aviadi, Dedi Awiskarni, Awiskarni Ayu Pratiwi, Ayu Aziz, Syahibul Basuki , Berta Saulina L Bin A. Ghani, Muhammad Faizal Bon, Abdul Thalib Bosar Hasibuan, Bosar Bte Salman, Nola Fibriyani Buulolo, Akui Cahyoto, Wisnu Catur Fatchu Ukhriyawati Chablullah Wibisono Chairiah, Annisa Melfida Ciptono Ciptono Ciptono Ciptono, Ciptono Clarensia, Regina Antonius Dahrul Aman Harahap Deni Maisaf Putri Desi Surlitasari Dewi Desi Ulfah Desi, Velya Tri Desrison, Desrison Destami, Gina Dery Dewi Yana Dewi, Kezia Eka Sari Dhenny Asmarazisa Azis Dian Arianto Dian Fitri Dickvan Siregar Diesha Zubaida Sabda Nabila Dina Riskha Ariani Dini Anggraini Dini Riskhi Ariani Dwi Afni Maileni, Dwi Afni Dwi Irawati Dwi Septi Haryani Eduard Ricardo Hasudungan Sinaga Eka Wilany Eko Murtisaputra Elida Putri Sinaga Elida Putri Sinaga Endi Rekarti, Endi Endiet Jaloe Prasetiyo Erni Sukmawati Ervin Nora Susanti Ervin Nora Susanti Ervin Nora Susanti Ervin Nora Susanti, Ervin Nora Erwanto Guntoro Esther Endang Dwi Lestari Etty Puji Lestari Faizal Madya Fanny Nugrahani Fanny Nugrahani Fatia Fatimah Fatuhrohim, Paras Fauzan, Rizky Fauzar, Selvi Febryani, Della Fenny Fenny Ferdy . 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