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All Journal Jambi Medical Journal : Jurnal Kedokteran dan Kesehatan KOMUNIKE: Jurnal Komunikasi Penyiaran Islam JURNAL PENGABDIAN KEPADA MASYARAKAT Jurisprudentie Al Tijarah JOURNAL OF MECHANICAL ENGINEERING, MANUFACTURES, MATERIALS AND ENERGY Jurnal SOLMA EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya JURNAL MANAJEMEN (EDISI ELEKTRONIK) Jurnal Ilmu Manajemen (JIMMU) Jurnal Pendidikan Fisika dan Teknologi JURNAL MANAJEMEN BISNIS Tarbawiyah Jurnal Ilmiah Pendidikan Media Iuris Dirasah : Jurnal Studi Ilmu dan Manajemen Pendidikan Islam Jurnal Kefarmasian AKFARINDO GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Academia Open Journal Informatic, Education and Management (JIEM) Indonesian Journal of Law and Economics Review Risalah Hukum Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) An-Nidhom : Jurnal Manajemen Pendidikan Islam UNES Journal of Swara Justisia KASBANA : Jurnal Hukum Ekonomi Syariah Jurnal Pengabdian Masyarakat Aufa (JPMA) Arus Jurnal Sosial dan Humaniora Jurnal Interpretasi Hukum Jurnal Begawe Teknologi Informasi Jurnal Multidisiplin Madani (MUDIMA) Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi Rudence: Rural Development for Economic Resilience JIFP (Jurnal Ilmu Fisika dan Pembelajarannya) Indonesian Andrology and Biomedical Journal Jurnal Penelitian Hutan dan Sumber Daya Alam (PHSDA) Procedia of Social Sciences and Humanities Jurnal Pendidikan dan Perhotelan Jurnal Ilmu Administrasi Negara Edukasia: Jurnal Pendidikan dan Pembelajaran Journal of Educational Analytics Mumtaz : Jurnal Ekonomi dan Bisnis Islam Journal of Mandalika Review Journal of Islamic and Muhammadiyah Studies Jurnal Mekar Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis (JUPSIM) Jurnal Adijaya Multidisiplin Paradoks : Jurnal Ilmu Ekonomi Jurnal Riset Teknologi dan Inovasi Pedidikan (JARTIKA) Vokatek : Jurnal Pengabdian Masyarakat Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat Jurnal Konseling Pendidikan Islam Jurnal Abdimastek (Pengabdian Masyarakat Berbasis Teknologi) Sinergi International Journal of Law JPMB Parahita Cendikia: Jurnal Pendidikan dan Pengajaran JURNAL ILMIAH GEMA PERENCANA Journal on Education and Teacher Professionalism Impulse: Journal of Research and Innovation in Physics Education WASATHON TRIAGE INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) Neraca Manajemen, Akuntansi, dan Ekonomi MOTORIK Islah: Journal of Islamic Literature and History Zona Education Indonesia Jurnal Media Akademik (JMA) Journal of Sharia and Legal Science JIEMAN: Journal of Islamic Educational Management El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Indonesian Journal of Economics and Strategic Management LAWPASS International Journal of Geography, Social, and Multicultural Education (IJGSME) Journal of Economics and Economic Policy Abdi Wisata: Jurnal Pengabdian Kepada Masyarakat Multidisciplinary Indonesian Center Journal Journal of Nursing Science Research IJEFSD Lumbung Ngabdi: Jurnal Pengabdian Masyarakat Al-Wasathiyah: Journal of Islamic Studies Andan Jejama: Indonesian Journal Of Community Engagement Jurnal Sistem Informasi Komputer TIFLUN : JURNAL PENDIDIKAN ANAK USIA DINI Indonesian Journal of Social Science and Education Paradigma: Jurnal Filsafat, Sains, Teknologi, dan Sosial Budaya Sumber Informasi Manajemen Bisnis dan Akuntansi
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Journal : Jurnal Mekar

 1 
PERANAN ROOM ATTENDANT DALAM UPAYA MENINGKATKAN PELAYANAN TERHADAP TAMU DI HOTEL GOLDEN VIEW Jefri; Supardi; Arina Luthfini Lubis
JURNAL MEKAR Vol. 2 No. 1 (2023): APRIL 2023
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v2i1.150

Abstract

As an effort to develop special tourist attractions in the hotel industry to increase tourist attractiveness in Batam City, in producing goods and services for the needs of tourists according to these tourism destinations. The hotel industry has broad categories within the field of tourism specifically in the field of tourism which include lodging, food and beverage services, event planning, amusement parks and travel. A guest room (Room) is an important thing in hospitality and is the thing most sought after by local and foreign tourists, therefore the role of a Room Attendant is so important in maintaining cleanliness and quality so as to improve service to guests at the Golden View Hotel. This research was conducted at the Golden View Hotel Batam using qualitative research methods. Data collection techniques were carried out by interviewing 5 informants who were housekeeping employees. The data analysis technique used is data reduction, data display and data verification.
PENERAPAN ANALISIS SWOT DAN PENDEKATAN 4A SEBAGAI STRATEGI PENGEMBANGAN DESTINASI WISATA DI PULAU ANGSO DUO PARIAMAN Supardi; Zakia Ayu Lestari; Okki Kurnia
JURNAL MEKAR Vol. 1 No. 2 (2022): OKTOBER 2022
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v1i2.79

Abstract

This article aims to determine tourist perceptions about the components of tourism destinations on Angso Duo Island, Pariaman City. This article uses a SWOT analysis while simultaneously using the 4 A approach (attractions), accessibility (accessibility), amenities (amenities or facilities), and ancillary services (tourism support services). has been comprehensive on Angso Duo Island, and the findings in particular are the development of Angso Duo Island using SWOT analysis as well as 4A. The drawbacks on this island are that it has not been managed with good management, and some of the existing facilities are inadequate. The tourism development strategy is carried out using the SWOT matrix and explain in detail the results of the 4A interview of each informant.
PERANAN ROOM ATTENDANT DALAM UPAYA MENINGKATKAN PELAYANAN TERHADAP TAMU DI HOTEL GOLDEN VIEW Jefri; Supardi; Lubis, Arina Luthfini
JURNAL MEKAR Vol. 2 No. 1 (2023): APRIL 2023
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v2i1.150

Abstract

As an effort to develop special tourist attractions in the hotel industry to increase tourist attractiveness in Batam City, in producing goods and services for the needs of tourists according to these tourism destinations. The hotel industry has broad categories within the field of tourism specifically in the field of tourism which include lodging, food and beverage services, event planning, amusement parks and travel. A guest room (Room) is an important thing in hospitality and is the thing most sought after by local and foreign tourists, therefore the role of a Room Attendant is so important in maintaining cleanliness and quality so as to improve service to guests at the Golden View Hotel. This research was conducted at the Golden View Hotel Batam using qualitative research methods. Data collection techniques were carried out by interviewing 5 informants who were housekeeping employees. The data analysis technique used is data reduction, data display and data verification.
ANALISIS KETERAMPILAN PRIBADI ROOM ATTENDANT UNTUK MENINGKATKAN KEPUASAN PENGUNJUNG THE GOLDEN BAY HOTEL BATAM As Shiddiqi, Ridho; Supardi; Lubis, Arina Luthfini
JURNAL MEKAR Vol. 2 No. 1 (2023): APRIL 2023
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v2i1.159

Abstract

The Golden Bay Hotel Batam is a four-star quality hotel, with world standards, located on  Bengkong Laut Gold City in Batam. The hotel provides well-designed and comfortable rooms with wooden floors and city views, as well as a variety of additional facilities and activities to make visitors' stay more enjoyable. The cleaners are always impressed with the cleanliness of The Golden Bay Batam Hotel. This section is responsible for keeping the entire hotel environment clean, nice and tidy both inside and outside. Service presence, followed by friendliness and seamlessly provided facilities, drives a sense of satisfaction among guests, so that they come back for more. Soft skills, play an important role in the workplace as they are internal qualities that people have. Several concerns have been raised by visitors in tripadvisor comments, including displeasure with the performance of the room attendants. Some of the visitors' complaints on TripAdvisor are about unpleasant workers, sluggish service, and problems with accommodation. Based on the conclusions from the data obtained from interviews with three respondents about the soft skills of room attendants at The Golden Bay Hotel Batam, communication soft skills are the most important requirement. Meanwhile, compared to communication soft skills, emotional soft skills and critical thinking are the least needed. Because not all room attendants pay attention to visitors while carrying out their duties, guests complain. Room attendants should pay more attention to how important client preferences are at The Golden Bay Hotel Batam to increase visitor satisfaction. Room staff must also be aware of work support equipment that is no longer suitable for its purpose and must be updated so that it does not damage itself. To communicate with foreign tourists, flight attendants must master many languages. Communication indicators have developed into soft skills that play an important role in increasing visitor satisfaction.
STRATEGI PENINGKATAN SANITASI ROOM ATTENDANT UNTUK MENCIPTAKAN CITRA POSITIF PADA SAHID BATAM CENTER HOTEL & CONVENTION Fakhri, Nurul; Supardi; Lubis, Arina Luthfini
JURNAL MEKAR Vol. 2 No. 2 (2023): OKTOBER 2023
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v2i2.244

Abstract

Sanitation, which encompasses the maintenance of both personal and environmental cleanliness, serves as a pivotal measure in preventing the spread of diseases, particularly in communal settings such as the Sahid Batam Center Hotel & Convention. Within the context of this establishment, the focus of this study lies in investigating the sanitation management strategies employed by room attendants to bolster the hotel's favorable perception. Employing qualitative methodologies, the research involved in-depth interviews with key personnel from the housekeeping department, including the executive housekeeper, housekeeping supervisor, and room attendant, alongside soliciting feedback from a guest. The findings underscore the meticulous adherence to sanitation protocols and cleanliness standards as outlined in the Standard Operating Procedures (SOP). It becomes apparent that such stringent adherence not only mitigates the occurrence of undesirable incidents but also fosters an environment conducive to promoting positive perceptions of the Sahid Batam Center Hotel & Convention. Notably, guests' responses affirm the efficacy of these efforts, citing the establishment's commendable hygiene standards and the exemplary warmth exhibited by its staff towards patrons. This confluence of factors underscores the hotel's commitment to not only maintaining optimal cleanliness but also cultivating a hospitable ambiance that enhances its overall image.
Co-Authors Abduh, Haziki Abdul Hamid Abdul Karim Abdul Malik Salim Fajri Afni Rambe, Laila Afrinal Agus Gunawan Agus Gunawan Agus Holid Agustinus ahmad rizal Aini Lostari Akbar, Surya Akhmad Aminuddin Bama Akrom Maulidi Alfiani Eka Pratiwi Ali Muhtasom Alwi, M.Hafis Aminuddin Ananda, Anggi Ananda, Lilis Dea Andri Estining Sejati Andri Wibowo Andrian Andrian, Moch. Fani Anengsih, Aan Anis Fauzi Anisah ANISAH Apriani Sutandi, Intan Ario Yudo Husodo Arliantoro, Felandi Arlina Dhian As Shiddiqi, Ridho Ashar, Muhammad Asrianto Ayu Lestari Ayu Rizkia Silviana Aziwarti Baehaqi Barokah, Najilul Baso Riadi Husda Beniharmoni Harefa Boby Rantow Payu Budiono Cahyati, Nilam Chandra Kirana Chandra Kirana Crescentiano Agung Wicaksono Dayu Utami Delfi Wulandari delphi Delpiah Wahyuningsih Deni Saputra DEVI PERMATA SARI Dewata, Dimas Purnama Dewi Komala Sari Dharmanto, Agus Diah Fitriani, Diah Dian Safitri, Nanda Didik Sugiono Durratun Nafis Chaulia Putri Dwiwahjuni Wulandari Efendi, Faisal Eka Sri Wulandari Eko Wahyu Elly Yanuarti Endang Sawitri Endang Wahyuni Endang Wahyuningsih Ersa Rana Esri Rusminingsih - Eva Fauziyah Evi Wijayanti Fadilah, Rahmatul Fahmi, Shiddiqi faizin ridho, faizin Fajar Bayu Priyambodo Fakhri, Nurul Falky, M. Faredz Farhan Maulana, Ahmad Farih Ayu Mukhoirotin Sirojul Umma Rosyihin Fatimah, Zahara Fatmariyanti, Yanti Ferdinandus Christian, Ferdinandus Fida Faroha Huriyatussania Filip Jaya Saputra Fitriyani Fiviana, Kiki Bela Geraldo Laurus Gorizky Hafiz, Abdul Hakim, Muhammad Yuniar Halleyna, Dita Hamdi Akhsan Handoyo Prasetyo Harefa, Beni Harmoni Hendra Sukmana HENDRATNO Heni Anggraini Heny Siswanti Heri Hermanto Herlinda Maya Kumala Sari, Herlinda Maya Kumala Hidayah, Hendi Hidayatun, Fahmi Hizmi, Surayyal Hoirul Anam Hoirul Anam Husnawati Ichtiarni, Esti Ilham hidayat Iman, Hany Rahma Imelda Dian Rahmawati Indradi Rahmatullah Rahmatullah Indrayani Inzani, Nada Irwansyah, Rizal Irwanto, Mokh. Ismail Ismail Jaja Abdul Jabar Jefri Jefri Jujuk Ferdianto Jumawan Karamoy, Adella Sukma Melani Karto Khaidir Khotimah, Nurul Khusnul Kiswanto Kiswanto Komala, Muhammad Khaidir Komarudin Kriya Almanfaluti, Istian Kurnia Putri, Siska Lia Eviyanti Lilik Indayani Lubis, Arina Luthfini Lubna M. Alfian Zarkawi M. Mi’rajus Sibyan R Machdaliza Majid, Ikhwanuddin Abdul Maman Wira Atmaja Mardiana, Nia Marhadi, Arif Markos Siahaan, Sardianto Marwanti Masrucha, Adinda Nur Mas’udah, Hikmah Mawardi Michrun Nisa Miftahudin Miftahul Rizky Miftahul Ulum Mirnawati Salampe Mirwati, Yulia Miyaqi, Iqlides Ahmad Mochamad Aris Yusuf Mochamad Aris Yusuf Mochamad Reza Adiyanto Mochamad Rizal Yulianto Monalisa Muhammad Haikal, Cahyo Muhammad Hasim S Muhammad Ilham H Muhammad Ridwan Muhammad Yani, Muhammad Mustafa Khamal Rokan Nabelliasari , Iffany Narpati, Bintang NASIR, MOH. Nasution, Juliana Nely Andriani, Nely Neneng Aminah Novi Indah Riani Novianti, Jenni Novianto, Hernawan Nugraha, Enung Nur Febriani, Rosy Nur Wulan Agustina Nurhayati, Neng Nuri Aslami Nuroniyah, Mila Nurul Budiana Nurul F. Assakinah Nurul F. Assakinah Okki Kurnia Oktafiyanti, Intan Dewi Oyong Lisa Parlagutan, Dodi Permana, Nana Surya Pety Narulita Prabayoansa, Aris Pristiwasa, I Wayan Thariqy Kawakibi Putri Wulan Meilani Putri, Fitrah Utami Putro, Dwi Suryo Qobli Khairi Raden Mohamad Herdian Bhakti Ramadhan, Ganang Risa Purnamasari Rizky Eka Febriansah Robiatul, Nurul Rohmi, Arbiya Magfiroh Rokhim, Abdur Romadhani Tri Purnomo Rosdiana, Monica Rosida, Lutfi Noor Rumba Safarudin Safitri, Eka Ratna Saiful Bahri Sainab Salami Mahmud Salma Agustina Samae, Nimuhammadfatin Samsul Fajri Sari, Desi Astika Sasmita, M. Tanggap Selaya, Asyaadatun Nazila Setiawati, Aini Shinta Nurrohmah Shinta Nurrohmah Shodiqin Shultoni Mahardika Silalahi, Dianto Silalahi, Radison Singh, Rakhbir Sirajuddin Sitti Rahimah, Sitti Soraya Dwi Valentina Sri Endang Saleh Sri Setyowati SRI WIDIA NINGSIH Srikaryati Sriyono Subawa Sugiono, Didik suheti Sukesih Sumarno SUPRAYITNO Suwahyuni Mus Syafruddin Rais, Syafruddin Syarihudin Taufiqurrahman Tetrine Prameswari Triyogo Moelyo Adhi Utami, Rahmides Valentina , Happy Wahyu Hidayat Wahyudin, Achmad Wardani, Dwi Sukma Widya Hastuti, Widya Wirandi, Mohammad Wiwin Rohmawati Yanto Darmawan Yanuarti, Elly Yudha Wardani Yudi Hartono Yuyunita, Yuyunita Zakia Ayu Lestari Zohriah, Anis