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Satisfaction, Purchasing Behavior, and Customer Loyalty of Butik Emas Logam Mulia Fakhri Reza; Ujang Sumarwan; Hartoyo Hartoyo
Journal of Consumer Sciences Vol. 4 No. 2 (2019): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Social and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.4.2.90-107

Abstract

This research study aims to highlights the factors of customer loyalty based on satisfaction, consumer buying behavior at Butik Emas Logam Mulia (BELM) Pulogadung. Using the SERVQUAL services model to analyze quality of services by descriptive statistics method. This study was conducted using 200 respondents selected by purposive. Tangible, empathy, responsiveness, reliability, and assurance (Service Quality Dimensions) were the variables considered for this study. The research found that reliability and responsiveness (not empathy, tangibility, and assurance) impact consumer satisfaction which increases the frequency of purchasing. It explains, a negative relationship between satisfaction and loyalty intensions. Furthermore, both loyalty and satisfaction effects weaken with increased prior consumption experiences, related on organizational issues. Thus, when the customers invest in satisfaction, managers should consider their individual marginal impacts on loyalty and distinguish between consumers with reference to their prior consumption experiences. The managerial implication in marketing strategies to increase customer loyalty, consumer satisfaction is directly related to provide fast, precise, and friendly services in accordance with established service standards. Moreover, the research study concludes that image of a service provider, loyalty of consumers, consumer expectations, perceived value, perceived quality and the way complains are handled are very important factors that determine consumer loyalty levels.
The Effect of Social Media Influencer on Brand Image, Self-Concept, and Purchase Intention Atika Hermanda; Ujang Sumarwan; Netti Tinaprillia
Journal of Consumer Sciences Vol. 4 No. 2 (2019): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Social and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.4.2.76-89

Abstract

The purpose of the research was to discover how social media influencers influenced the brand image, self-concept and the purchase intention of cosmetic consumers. The social media influencers became the third party which provided information about cosmetic products to the social media audience. Those who had the same self-concept with the influencers often viewed them as role models in consumption. The increase of self-concept and brand image affected a consumer’s purchase intention. The research would implement the cross sectional design, with the data gathered through online questionnaires shared in social media accounts. The samples would be gathered using the convenience sampling technique, with respondents up to 219 people. The research implemented the purchase intention as the endogenous variable and social media influencers as the exogenous variable, as well as brand image and self-concept as the intervening variable. The analysis method that would be implemented was the Structural Equation Modeling (SEM), using the SmartPLS software. The research resulted in the significant negative influence of both social media influencer and self concept towards the purchase intention, in contrast with the brand image which had a significant positive effect.
The Influence of Marketing Mix on Brand Image, Motivation and Students Decision to Choose Graduate Studies of IPB University Zukhri Agusty Leo Syamsul Arifin; Ujang Sumarwan; Mukhamad Najib
Journal of Consumer Sciences Vol. 5 No. 2 (2020): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Social and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.5.2.139-156

Abstract

Competition in the recruitment of graduate students is increasingly tight with the large number of tertiary institutions offering graduate education programs. Universities must develop more competitive marketing strategies to win the competition in the student recruitment market. This study aims to analyze the effect of the marketing mix on brand-image, motivation, and student decisions in choosing a graduate education at the Bogor Agricultural University (IPB) as the place to pursue graduate study. This study uses a causality approach with survey techniques to explain the causal relationship between marketing mix variables, brand image, motivation, and student decisions. The data of this study were collected using a questionnaire from 255 master program students of IPB. Structural Equation Modeling (SEM) is used to analyze the causal relationship between marketing mix with brand-image, motivation, and student decisions. The results showed that products, promotions, people, and physical evidence significantly influence brand-image. Product, place, process, people, physical evidence, and brand image have a significant influence on motivation. The product, promotion, process, people, brand image, and motivation influence the student’s decision. Policy-makers at IPB can consider the findings of this study, while developing a graduate education marketing plan, to increase the number of new students.
Content Analysis of Organic Food Claims on Websites and Instagram Stores Miranti Alfiah Saraswati; Ujang Sumarwan
Journal of Consumer Sciences Vol. 6 No. 2 (2021): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Social and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.6.2.150-164

Abstract

Organic food products are produced without pesticides or genetic engineering. This study analyses the variable product characteristics, website characteristics, Instagram account characteristics, and claims characteristics. This study aimed to analyze the content of claims for organic food on websites and Instagram stores based on the Consumer Protection Law No. 8 of 1999. This study used an exploratory design with content analysis methods. The sample was selected using purposive sampling, namely 100 online shops that sell organic food with details of 50 websites and 50 Instagram accounts. The data collected was categorized and processed using Microsoft Excel, Statistical Package for Social Science (SPSS) 23.0 and Nvivo 12 Plus. The analysis results show that 56% of website and Instagram stores use subjective claims and 40% using objective claims. As much as 47% of online stores, both websites and Instagram, are categorized as not misleading, and 53% are categorized as misleading or deceptive claims such as ambiguous. 22% of online shops violate Article 8 Paragraph 1, and 20% of online stores violate Article 9 of the Consumer Protection Law.
Enhancing Unit-linked Insurance Consumer Loyalty: The Role of Service Quality, Information Asymmetry, and Agent Marketing Strategies Edi Yoga Prasetyo; Ujang Sumarwan; Nur Hasanah
Journal of Consumer Sciences Vol. 9 No. 1 (2024): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Social and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.9.1.142-162

Abstract

Unit-linked insurance (PAYDI), Indonesia's top-selling life insurance product, has driven industrial growth in the last two decades through effective agent marketing. However, its complexity, blending protection, and investment have drawn criticism for consumers’ detriment and increasing complaints about insurance agent practices. This study aimed to achieve critical objectives by examining consumer perceptions of agent-provided service quality and distinguishing between active and lapsed policyholders as a measure of loyalty. It also seeks to construct a model that delineates the impact of service quality on consumer satisfaction and loyalty with information asymmetry as a moderating variable. This study used a cross-sectional research design, and gathered data through electronic questionnaires distributed to PAYDI insurance consumers. Purposive sampling was used to select participants, resulting in 159 respondents meeting the study’s criteria. Data analysis was conducted using Partial Least Squares Structural Equation Modelling (PLS-SEM). These findings underscore the critical influence of agent reliability and empathy on consumer satisfaction with information asymmetry emerging as a key moderator between satisfaction and loyalty. These results imply that reinforcing agent training in reliability, empathy, and efforts to minimize information asymmetry significantly enhances consumer satisfaction and loyalty in the insurance sector. This research suggests that companies should develop a Key Performance Indicator (KPI) and incentives for agents to enhance both customer acquisition and post-purchase services, ensure transparent information sharing, and set measurable satisfaction targets such as the Net Promoter Score (NPS). Future studies should focus on operational diversity and alternative proxies of firms.
The Effect of Service Recovery Performance on Word of Mouth with the Mediation of Perceived Justice and Complaint Handling Satisfaction among Bpjs Ketenagakerjaan Participants Doni Fahrizal; Ujang Sumarwan; Lilik Noor Yuliati
Asian Journal of Social and Humanities Vol. 4 No. 6 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i6.688

Abstract

This study aims to analyze the effect of service recovery performance (SRP) on word of mouth (WOM) with perceived justice (PJ) and complaint handling satisfaction (CHS) as mediating variables. The research employs an explanatory quantitative approach, involving participants who had previously submitted complaints through the comment section of BPJS Ketenagakerjaan’s official Instagram account. Data were collected using a Likert-scale questionnaire and analyzed using structural equation modeling with partial least squares. The results show that SRP has a significant effect on PJ, CHS, and WOM. The strongest effect occurs in the relationship between SRP and PJ, indicating that fast responses, clear explanations, and empathetic interactions enhance participants’ perceived justice. SRP also increases CHS. CHS shows a direct but weak effect on WOM, indicating that cognitive satisfaction alone may not be sufficient to encourage participants to recommend the service. The mediation analysis reveals that PJ significantly mediates the relationship between SRP and WOM, while CHS does not serve as a direct mediator. These findings emphasize that emotional and procedural fairness plays a more decisive role in generating positive WOM than satisfaction with the complaint-handling process itself. Thus, perceived justice emerges as a key psychological factor influencing participants’ communication behavior. This study provides important implications for BPJS Ketenagakerjaan, highlighting the need to strengthen digital complaint-handling performance by improving response speed, clarity of information, empathetic communication, and procedural consistency. These efforts are essential to building perceived justice, enhancing participant trust, and fostering positive WOM in digital environments.
Integration of the Information Adoption Model and Theory of Planned Behavior in Predicting the Intention to Register for BPJS Ketenagakerjaan in the Non-Wage Earner Segment (BPU) Dewi Maharani; Ujang Sumarwan; Sufrin Sufrin
Asian Journal of Social and Humanities Vol. 4 No. 6 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i6.690

Abstract

This study integrates the Information Adoption Model (IAM) and Theory of Planned Behavior (TPB) to predict the intention to register for  BPJS Ketenagakerjaan in the Non-Wage Earner (BPU) segment. Primary data were collected through a questionnaire survey of 250 respondents working in the agriculture, forestry, and fisheries sectors who were not yet registered with BPJS Ketenagakerjaan Sampit Branch but followed  BPJS Ketenagakerjaan social media. Data analysis employed Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS 3 software. The analysis results indicate that information quantity and information credibility significantly influence information usefulness, while information quality does not have a significant effect. Information usefulness significantly influences information adoption, which in turn affects purchase intention. The TPB variables—attitude toward behavior, subjective norm, and perceived behavioral control—all significantly influence purchase intention. Furthermore, information adoption mediates the relationship between information usefulness and purchase intention. These findings suggest that improving the quantity and credibility of information, along with strengthening positive attitudes, social support, and perceived ease of registration, can enhance information adoption and registration intention for  BPJS Ketenagakerjaan among the BPU segment. The study contributes to the theoretical integration of IAM and TPB in the context of social security services for informal workers.
The Impact of Personal Selling by Perisai Agents on Contribution Payment  Behavior of Informal Workers: The Mediating Roles of Product Knowledge, Perceived Risk, and Trust Abdul Shoheh; Ujang Sumarwan; Megawati Simanjutak
Asian Journal of Social and Humanities Vol. 4 No. 7 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i7.699

Abstract

Extending social security coverage to informal workers remains a significant challenge. This study examines the impact of personal selling by social security agents (Agen Perisai) on the contribution payment behavior of informal workers in Indonesia. It further investigates the mediating roles of perceived risk, product knowledge, and trust within the Stimulus–Organism–Response (S-O-R) framework. A quantitative explanatory design was employed. Data were collected from 150 informal workers registered at the BPJS Ketenagakerjaan Ceger Branch in Jakarta. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results indicate that personal selling significantly enhances perceived risk, product knowledge, and trust. However, it does not directly influence contribution payment behavior. Product knowledge fully mediates this relationship, while perceived risk and trust do not exhibit significant mediating effects. Social security agencies should shift their communication strategies from participant acquisition toward strengthening product literacy. Agents should emphasize clear and practical explanations of benefits to improve sustained compliance. This study extends the S-O-R framework in the context of public social insurance by demonstrating that cognitive factors, particularly product knowledge, play a more decisive role than affective factors in driving financial compliance among low-income informal workers.
Faktor-faktor yang mempengaruhi kualitas perkawinan pada keluarga suami istri bekerja di Kota Bogor Santy Fiscarini; Tin Herawati; Ujang Sumarwan
SOSIOHUMANIORA: Jurnal Ilmiah Ilmu Sosial dan Humaniora Vol 10 No 1 (2024): Februari 2024
Publisher : LP2M Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/sosio.v10i1.16199

Abstract

The quality of marriage reflects the harmonious relationship between husband and wife which is a factor in preventing divorce. The aim of this research is to analyze the factors that influence the quality of marriage in working husband and wife families. The research design is a cross sectional study. The research location is Bogor City, West Java. Research locations in government agencies and regionally owned enterprises (BUMD). The population of this study was husbands in husband-and-wife families working in government agencies and BUMDs in Bogor City. The number of respondents was 200 husbands (60 husbands worked as civil servants and 60 husbands worked as BUMD employees). Data was obtained by direct interviews using a structured questionnaire. Data were processed and analyzed using SPSS for Windows and SEM-PLS (Structural Equation Modeling - Partial Least Square). The research results show that the quality of marriage in working husband and wife families is influenced by husband-and-wife interactions. The SEM test results also show that there is an influence between other variables in this study. Gender relations have a positive effect on fathers' parenting styles and husband and wife interactions. Husband and wife interactions have a positive effect on fathers' parenting styles. The implication of this research is the importance of husband-and-wife interaction to improve the quality of marriage in working husband and wife families.
Applied Data Science for Sustainability Marketing: Evidence from Structural Equation Modeling of Organic Product Consumers Setyo Ferry Wibowo; Terrylina Arvinta Monoarfa; Sholikhah Sholikhah; Ujang Sumarwan; Ika Febrilia
Journal of Applied Data Sciences Vol 7, No 1: January 2026
Publisher : Bright Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/jads.v7i1.1047

Abstract

The global demand for organic products reflects increasing awareness of sustainability in consumer behavior, especially in emerging markets such as Indonesia. Despite this growing trend, limited studies have applied data science approaches to model behavioral relationships within sustainability marketing. This study aims to examine how Sustainable Marketing (SM) influences Prosumption Motivation (PM) and Consciousness for Sustainable Consumption (CSC) among Indonesian organic product consumers. Using a quantitative design, data were collected through purposive sampling, yielding 400 valid responses from participants across Java, Sumatra, Kalimantan, Sulawesi, and Bali. Structural Equation Modeling (SEM) with AMOS was employed as a data science tool to estimate latent constructs and test predictive relationships. The results show that SM has a significant positive effect on PM (β = 0.923, CR = 19.347, p 0.001) and CSC (β = 0.991, CR = 21.764, p 0.001), while PM also significantly influences CSC (β = 0.742, CR = 19.306, p 0.001) and SM indirectly enhances CSC through PM (β = 0.652, CR = 19.306, p 0.001). These findings confirm all hypotheses and reveal a reciprocal relationship between motivation and consciousness, emphasizing a behavioral feedback loop that strengthens sustainable consumption. The study contributes to sustainability marketing by integrating SM, PM, and CSC into a unified predictive framework. Methodologically, it demonstrates how SEM serves as an applied data science technique capable of transforming behavioral data into actionable insights. The novelty lies in bridging behavioral science and data science to provide decision-support evidence for marketers and policymakers promoting prosumption and responsible consumption in emerging economies.
Co-Authors A Amrullah Abd Azis Abdul Shoheh Abdullah Abdullah Abu Bakar Achmad Fachrodji Achmad Fahrudin Adilah Adilah Aditya Galih Prihartono Aditya Nugraha Affan Hilman Sutarto Afra Nazhirah Agung Nurrohmat Agus Heru Darjono Agus Maulana Agus Wijaya Soehadi Agustina Soares Ahmad Mufid Ahmad Sulaeman Aji Hermawan Akbari, Deni Adha Alamsyah, Zeffry Aldi Noviandi Aldiano Irzan Alexander Joseph Ibnu Wibowo Ali Khomsan Aman Wirakartakusumah Aminah, Mimin Amran Yahya Amru Sahmono Boang Manalu Amzul Rifin Anak Agung Gede Sugianthara Andi Oktoriyana Andis Sugrani Andreas Chang, Andreas Andreas Samudro Andrie Agustino Anggara, Fajar Anggi Triantoro Anggraini Sukmawati Anindya Savira Anindya Septisuwendani Annetta Gunawan Ari Rahman Arief Daryanto Arief Daryanto Arief Safari Arief, Yuni Sufyanti Arif Imam Suroso Arifin, Zukhri Agusty Leo Syamsul Aris Doyan Aris Doyan Ariyanti Sarwono Arya H. Dharmawan Arya H. Dharmawan ASEP SAEFUDDIN Athiek Sri Redjeki Atika Hermanda Atika Hermanda, Atika Atilah, Siti Aulia Galuh Bagjamaghfira Avi Budi Setiawan Bagus Putu Yudhia Kurniawan Bagus Randhyartha Gumilar Bagus Sartono BAMBANG DWI WIJANARKO Benarda Benarda Bimo Yoga Pratama Budi Suhardjo Budi Suharjo Budi Susila Bunasor Sanim Bustanul Arifin BUSTANUL ARIFIN Cahyono, Luqman Carissa Fauzia Arimurti Cep Abdul Baasith Wahpiyudin Chasanah Chasanah Chrysanthini, Bebby Cut Zaraswati Dahlia Dede Lilis Chaerowati Deden Setiawan Dedi Purnomo Dewi Maharani Dewi Sani Sukma Diah Arum Savitri Diah Krisnatuti Dian Hasfera Dicky Jhoansyah Dika Anggari Dikky Indrawan Djoko Agus Purwanto Djoko Sudantoko Dodik Ridho Nurrochma Dodik Ridho Nurrochmat Doni Fahrizal Doni Yusri Dudung Darusman Dudung Darusman Dudung Darusman Dudung Darusman Dwi Anindita Dwi Rini Kurnia Fitri Dwi Suryanto Hidayat E. Eko Ananto E. Eko Ananto Eddyono, Fauziah Edi Yoga Prasetyo Edza Rinaldi Edza Rinaldi Efriyani Sumastuti Egi Ardhika Winata Eko Naning Wahyuningrum Eko Rudy Cahyadi Eliwatis Eliwatis Elke Alexandrina Elsa Gusfryani Elsi Dwi Hapsari Endang Setyadi Endang Suhendang Endar Nugrahani Enny Kristiani Enny Kristiani Eny Palupi Erdiasa Nursaman Eri Purnomohadi Erick Wahyudyono Erliza Noor Etriya Etriya Euis Sunarti Eva Z Yusuf Eva Z Yusuf Eva Z Yusuf Eva Z. Yusuf Fafurida Fafurida Fairuz Malinda Rahma Fajar Adi Fakhri Reza Faqih Udin dan Jono M. Munandar Meivita Amelia Fathiyah Fathiyah Fathonah, Woelandari FATIMAH FATIMAH Fika Azmi Fitrahdini Fitrahdini Fitri Hartati Fitria Annilda Fitriana Fitry Primadona Fransiska R Zakaria Fransiska R Zakaria Gagan Gandara Gede Agus Beni Widana Ghozali Maskie Gio Adamartata Girsang Gracia Victoria Fernandez Gultom, Novianti Br Gumilar, Bagus Randhyartha Gusfryani, Elsa Gustia Nur Aria Mahardikawati Habiebah, Intanadyah Ummie Hadi, Dhea Savira Hajar Hanan Anisa Saniyah Handinata D. Lohita Hanisa Rahmina Fitriyana Hari Wijayanto Harianto Hartoyo Hartoyo . Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hasanuddin Hasanuddin Hasbiana Hasbiana Hasim Ashari Hasmawati Hasmawati Hendri Tanjung Hendriansyah, Hendriansyah Heny K Daryanto Heny Kuswanti Suwarsinah Hera Laxmi Devi Septiani Hera Laxmi Devi Septiani Herien Puspitawati Herry Purnomo Hidayat Arifin Husnimubaroq, Robi I Gusti Ayu Putu Satya Laksmi I Ketut Mahardika I Wayan Mudianta Ida Ayu Dwi Lestari Idqan Fahmi Iffatul Ulfah Ignatius Suksmadi Ika Febrilia Ikeu Tanziha Imam Teguh Saptono Imsar, Imsar Indah Ageng Maulidini Indah Dwi Pratama Indah Ria Lestari, Indah Ria Indah Susilowati Indayani B Inna Kurnia Hidayat Ira Agustina Ira Agustina, Ira Irawan, R.Rudy Irfan Syauqi Beik Irma Rumondang Irma Yuniar Irman Hermadi Irni Johan Irni Rahmayani Johan Isma Nurhikmah Apupianti Ismie Leona Rahayu Ismul Huda Istiharini Istiqlaliyah Muflikhati Istriningsih Ita Arfyanti Iwan Setiawan Iwan Setiawan Jamaluddin JOHANNES W WAHONO Joko Purwono Joko Rurianto Joo, So-Hyun Judianto Hasan Kadek Viviona Cristi Khairunnisa Ismah Khairunnisa Rahmah Kinanti Pradita Pangesti Kirbrandoko Kirbrandoko Kirbrandoko Kirbrandoko Komala sari, Komala Komang Mirah Meigaria Kristiani, Enny Kristianingsih, - Kumoro, Retno Kuntadi, Yahya Agung Laksmi, Indriana Lestari*, Indah Ria Lestari, Indah Ria Lestari, Vici Lucyta Lilik Noor Lilik Noor Yulianti Lilik Noor Yulianti Lilik Noor Yuliati Lilik Noor Yuliati Lilik Noor Yuliati Linda Fitriani Lisdiawati, Hartika Lisha Luthfiana Fajri Liza Agustina Maureen Nelloh Lyra Majasoka M Fadli M Nadratuzzaman Hosen M. Syamsul Maarif M. Yogi Riyantama Isjoni Ma'mun Sarma Ma'mun Sarma Maharini - Rahsilaputeri Mahlil, Teuku Mamun Sarma Maria, Maya Marliyah Marza Riyandika Nugraha Maulana, Syahrial MD Djamaludin Megalia, - Megawati Simanjuntak Megawati Simanjutak Melly Latifah Miranti Alfiah Saraswati Mirasanti Wahyuni, Mirasanti Mochammad Reza Firmansyah Moh. Djemdjem Djamaludin Mohamad Djemdjem Djamaludin Mohammad Baedowy Mohd. Arifin Mokhamad Syaefudin Andrianto Muchlis Ahmady Mufti Hatur Rahmah Muh. Darmin Ahmad Pella Muh. Darmin Ahmad Pella Muh. Muzani Zulmaizar Muh. Nur Alif Rapi Muhamad Nadratuzzaman Hosen Muhamad Ramdani, Risma Muhammad Adam Soetirto Muhammad Fadhil Choliq Muhammad Ikhsan Hidayatullah Muhammad Mukti Ali Muhammad Nur Mukhamad Najib Mukhammad Najib Mukhammad Najib, Mukhammad Muliawan Hamdani, Muliawan Muslih Mughoffar Mutammam Mutammam Mutmainnah Abbas N. Nadhirin Nani, Irvan Nasution, Mutiara Naufal Fakhri Netti Tinaprilla Netti Tinaprillia Netty Tinaprilla Noor, Lilik Noor, Lilik Noorisiva Larasati Nova Yuliati Novarin Salim Noviandi, Aldi Novie Nostalgia Adiwinata Nugraha, Marza Riyandika Nur Hafsah Yunus MS Nur Hasanah Nur Hasanah Nur Hasanah Nurjaman Nurjaman Nursamsia Nursamsia Nursoliha . Panca Wiputra Pella, Darmin Ahmad Pitrasacha Adytia Popong Nurhayati Prasetyo, Edi Yoga Prihartono, Aditya Galih Prirafianti Prita Prasetya Purnomohadi, Eri Putri Puspitasari Putri, Christria Qurroh Ayuniyyah R. Rudy Irawan Rachman Hendarsyah Rachman, Yane Ardian Rachmat Agustian Raditya Kasih Mahanani Rahmah, Khairunnisa Rahmatul Fitriyah Rahmatulloh, Febriandi Rama Indera Kusuma Rayana Rayana Reni Daharti, Reni Reni Heviandri Reni Heviandri Riandarini Reni Sanjaya Reshwara, Aldo Resi Agestia Waji Resi Levi Permadani Resty Anugrah Kusmarini Retna Widayawati Retnaningsih Retnaningsih Retnaningsih Retnaningsih Reviani, Nia Reza, Fakhri Riady Ibnu Khaldun Riandarini, Reni Heviandri Riandarini, Reni Heviandri RINALDI RINALDI Riski Handayani Lubis Rita Nurmalina Rizki Edmi Edison Robi Nastain Rokhani Hasbullah Ryan Tegar Pamungkas S, Wagiman S. Berto Fready Siahaan Sagala Pebri Antoni Sahara, - Salsabila, Unik Hanifah Samingan Samingan Sandryas Alief Kurniasanti Santy Fiscarini Saraswati, Miranti Alfiah Sardolian Simbolon Sari, Yulia Indah Permata Sarifa Marwa Savira, Anindya Setiadi Djohar Setiadi Djohar Setiadi Djohar Setyo Ferry Wibowo Setyo Ferry Wibowo Shalihati, Fithriyyah Shidqi, Salman Fauzan Sholihin Sholihin Sholihin Sholihin Sholikhah Sholikhah Sinta Wardani Siti Atilah Siti Choriliyah, Siti Siti Jahroh Siti Komara Slamet . Slamet Maktub, Slamet Slamet Riyadi Soesilo Hadimartono Soesilo Hadimartono, Soesilo Sri Astuti Ratnasari Manggu Sri Bawono Sri Bawono Sri Imaningati Sri Marti Pramudena Sri Utami Kuntjoro Stefanus Rumangkit Stevia Septiani Subhan, . Sucihatiningsih Dian Wisika Prajanti Sufrin Hannan Sufrin Sufrin Suhendi Sulistyo, Adi Suryawan, I Wayan Koko Susanti, Vonny Susi Sulastri Lubis Susilo Hadi Syafrudin wibowo, Teguh Syahri, Alfi Syuhada Sufian Tanjung, Puti Kemala Tanra, Andi Ainil Mufidah Tantry Nugroho Tartiani, Yuni Astuti Tri Taufik Hidayat B. Tahawa Tb. Nur Ahmad Maulana Terra Saptina Maulani Terrylina Arvinta Monoarfa Thania Usamah Thaslifa Theresia Gunawan Tiara Putri Sajuthi Tin Herawati Tinaprillia, Netti Tri Damayanti Tria Anisa Firmanti Trifani Mayka Ratri Trisaputra, Aldiansyah Tulus Sajiwo Tutut Sunarminto Vici Lucyta Lestari Vonny Susanti Wagiman Wagiman S. Wahpiyudin, Cep Abdul Baasith Wahyu Sukma Samudera Wahyu Widodo Wahyudian Wahyudian Wahyuningsih, Sri Suharmini Waluyo Waluyo Wardhani, Widya Wasito Wasito Waysima Waysima Waysima Waysima Wernat Newell Simamora Widya Erdina Sandra Widyandana Widyandana Wikan Purwihantoro Sudarmaji Wira Aulia Wirna Arifitriana Wulandari, Kiki Dwi Wulandari, Shenda Maulina Yahya Agung Kuntadi Yane Ardian Rachman Yanti Sunaidi Yanuar Aga Nugraha Yanuar Rachmansyah Yeni Dilla Roza Yohanes A. Panuntas Yudha Heryawan Asnawi Yudha, Yudy Prakasa Yudy Prakasa Yudha Yuliati Lilik Noor Yurika Rahayu, Yurika Rahayu Yurita Sari Yurita Yurita Yusran Fachry Reza Yusuf, Eva Z Yusuf, Eva Z Yusuf, Eva Zhoriva Zhafirah, Anindya Zifwen Zifwen Zukhri Agusty Leo Syamsul Arifin Zulfi Anggraini