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All Journal Jurnal Gizi dan Pangan Jurnal Manajemen dan Organisasi MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Jurnal Manajemen dan Agribisnis Media Gizi dan Keluarga ETIKONOMI Rotasi Wahana Matematika dan Sains MediaTor: Jurnal Komunikasi Jurnal Manajemen Teknologi Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) Jurnal Konseling dan Pendidikan Jurnal Psikologi Terapan dan Pendidikan Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik KOMUNITAS: INTERNATIONAL JOURNAL OF INDONESIAN SOCIETY AND CULTURE JDM (Jurnal Dinamika Manajemen) JEJAK Jurnal Kajian Bali JAS (Journal of ASEAN Studies) Indonesian Journal of Forestry Research Jurnal Penelitian Hutan Tanaman Journal of Economics, Business, & Accountancy Ventura The Indonesian Accounting Review Jurnal Ilmiah Mahasiswa FEB Gadjah Mada International Journal of Business Akuntansi Krida Wacana Jurnal Pembelajaran MIPA JAM : Jurnal Aplikasi Manajemen Jurnal Kesehatan Masyarakat Andalas (Andalas Journal of Public Health) Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal NERS JURNAL INTEGRASI PROSES Jurnal Kimia dan Kemasan Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Journal of Family Science Journal of Consumer Science Widyariset Jurnal Manajemen Dayasaing MIX : Jurnal Ilmiah Manajemen Proceeding SENDI_U Jurnal Pengabdian Kepada Masyarakat (Indonesian Journal of Community Engagement) Jurnal Ilmu Sosial dan Ilmu Politik Fondasi: Jurnal Teknik Sipil Binus Business Review HUMAN FALAH: Jurnal Ekonomi dan Bisnis Islam Proceeding of the Electrical Engineering Computer Science and Informatics Accounting Analysis Journal Journal of Economic Education Jurnal Penelitian Kesehatan Suara Forikes Jurnal Manajemen Indonesia SOSIOHUMANIORA: Jurnal Ilmiah Ilmu Sosial dan Humaniora JURNAL MANAJEMEN MOTIVASI Journal of Consumer Sciences Jurnal Ilmu Keluarga dan Konsumen Jurnal Penelitian Pendidikan IPA (JPPIPA) SUSTINERE: Journal of Environment and Sustainability International Research Journal of Business Studies (E-Journal) Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen Jurnal ASET (Akuntansi Riset) Jurnal Riset Akuntansi dan Keuangan Agregat: Jurnal Ekonomi dan Bisnis JRMSI - Jurnal Riset Manajemen Sains Indonesia Al-Muzara'ah Buletin Ilmiah Litbang Perdagangan Dinamisia: Jurnal Pengabdian Kepada Masyarakat Prosiding Seminar Nasional Darmajaya Jurnal Kesehatan Reproduksi Jurnal Penelitian Sosial dan Ekonomi Kehutanan Owner : Riset dan Jurnal Akuntansi JURNAL MathEdu (Mathematic Education Journal) Thaqafiyyat : Jurnal Bahasa, Peradaban dan Informasi Islam Aptisi Transactions on Technopreneurship (ATT) JURNAL PANGAN MABIS: Manajemen dan Bisnis Celebes Education Review Magisma: Jurnal Ilmiah Ekonomi dan Bisnis RANDANG TANA - Jurnal Pengabdian Masyarakat Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI Pepatudzu : Media Pendidikan dan Sosial Kemasyarakatan JITEKGI Jurnal Ilmiah dan Teknologi Kedokteran Gigi EconBank : Journal Economics and Banking Kumawula: Jurnal Pengabdian Kepada Masyarakat Value: Jurnal Manajemen dan Akuntansi Syntax Idea Ge-STRAM: Jurnal Perencanaan dan Rekayasa Sipil SABDAMAS Jurnal Manajemen Shaut Al-Maktabah: Jurnal Perpustakaan, Arsip dan Dokumentasi Jurnal Partisipatoris Journal of Economic, Public, and Accounting (JEPA) Hipotenusa : Journal of Mathematical Society Indicators : Journal of Economic and Business Jurnal Paedagogy Indonesian Journal of Global Health research Widyariset Indonesia Berdaya Iqtishadia: Jurnal Kajian Ekonomi dan Bisnis Islam SALEE: Study of Applied Linguistics and English Education Jurnal Penelitian Agama Hindu Journal of Applied Data Sciences Business Review and Case Studies Al-Fikru: Jurnal Ilmiah Jurnal Pendidikan BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Social Service and Research Asian Management and Business Review Journal Peqguruang: Conference Series Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Ikomik: Jurnal Ilmu Komunikasi dan Informasi Journal of Science and Science Education (JoSSEd) Indonesian Journal of Multidisciplinary Science Jurnal Locus Penelitian dan Pengabdian ASEAN Marketing Journal Journal of Child, Family, and Consumer Studies Eduvest - Journal of Universal Studies Policy Brief Pertanian, Kelautan, dan Biosains Tropika Asian Journal of Social and Humanities International Research Journal of Business Studies Media Penelitian dan Pengembangan Kesehatan Indonesian Journal of Forestry Research
Ujang Sumarwan
Departemen IKK, Fakultas Ekologi Manusia, Institut Pertanian Bogor, Jl. Kamper, Wing 1 Level 5, Kampus IPB Dramaga, Bogor 16680
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The Impact of Perceived Product Quality, Perceived Value, and Personality on Consumer Dissatisfaction and Complaint Behavior Types in E-commerce Tanjung, Puti Kemala; Sumarwan, Ujang; Krisnatuti, Diah
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 12 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i12.4690

Abstract

The rise of e-commerce in Indonesia has significantly altered consumer behavior, particularly in post-purchase experiences. Despite increased convenience, online transactions often result in dissatisfaction due to service failures or product mismatches, prompting varying complaint behaviors. This study investigates the impact of Perceived Product Quality, Perceived Value, and Personality on dissatisfaction levels in e-commerce, and explores how complaint type (Voicer, Irate, Passive) moderates these relationships. A cross-sectional survey was conducted with 218 e-commerce consumers who had made purchases and submitted complaints, and data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) and Multi-Group Analysis (MGA). Findings show that Perceived Value emerged as the most significant and consistent predictor of dissatisfaction across all complaint types, while Perceived Product Quality and Personality showed no significant direct effect; however, Irates exhibited higher sensitivity to product quality failures. Complaint type moderated the strength of relationships, highlighting behavioral differences in consumer responses. In conclusion, consumer dissatisfaction in e-commerce is driven primarily by perceived value rather than product quality, and complaint behavior types influence how dissatisfaction is expressed but not necessarily how it is formed. The research implies that e-commerce businesses should enhance post-purchase services such as delivery, customer support, and refund systems, while tailoring complaint resolution strategies based on consumer types to reduce dissatisfaction and improve retention.
Understanding Repurchase Intentions in Dental Care: The Mediating Role of Regret and Service Factors Ryan Tegar Pamungkas; Ujang Sumarwan; Megawati Simanjuntak
Binus Business Review Vol. 16 No. 3 (2025): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v16i3.13187

Abstract

In the competitive dental healthcare market of Balikpapan, Indonesia, retaining customers is a critical challenge due to rising competition and increasing awareness of oral health, with 56.9% of the population experiencing dental issues and 80.7% seeking professional care. The research aimed to investigate the determinants of repurchase intention in dental clinic services, focusing on customer expectation, customer experience, service quality, service personalization, and alternative attractiveness, with customer regret as a mediating variable. Using a quantitative approach, data were collected from 255 dental clinic customers in Balikpapan via an online questionnaire, selected through purposive sampling. Structural Equation Modeling with Partial Least Squares (SEM-PLS) analysis was employed to test the relationships. Results show that customer expectation, customer experience, service quality, and service personalization significantly reduce customer regret, which, in turn, positively influences repurchase intention. Conversely, alternative attractiveness increases regret, negatively impacting repurchase intention. Customer regret significantly mediates these relationships, highlighting its critical role in shaping customer loyalty. The findings contribute to regret theory by demonstrating its application in dental healthcare and offer practical strategies for clinics to enhance loyalty. These strategies include improving service quality, leveraging technology for personalization, managing expectations effectively, and countering alternative attractiveness through unique value propositions. The research provides actionable insights for dental clinics in Balikpapan to foster customer retention in a competitive market.
Strategic Development of the Coffee Commodity Business at the Mandalagiri Coffee Producers Cooperative Ahmad Mufid; Ujang Sumarwan; Mimin Aminah
Jurnal Penelitian Pendidikan IPA Vol 11 No 9 (2025): September
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i9.11861

Abstract

Coffee is one of Indonesia’s strategic plantation commodities with high economic value and a significant role in supporting the national economy. This study aims to formulate a business development strategy for the coffee commodity at the Mandalagiri Coffee Producers Cooperative, located in Garut Regency, West Java. The research employs a descriptive qualitative method and strategic analysis, with data analyzed using the Business Model Canvas (BMC), SWOT, Internal Factor Evaluation (IFE), External Factor Evaluation (EFE), Quantitative Strategic Planning Matrix (QSPM), and Simple Additive Weighting (SAW). The SWOT analysis based on the BMC indicates that Mandalagiri Cooperative possesses strengths in product quality and customer loyalty but remains weak in diversification and digitalization, presenting significant opportunities in niche markets while facing challenges from digital competitors. The IFE score (2.80) and EFE score (3.13) suggest the cooperative is in a strategic position to grow through product development and market expansion. Priority strategies include B2B/B2C expansion, brand strengthening, derivative product development, and the formation of a digital marketing team. These strategies were validated using the SAW method and formulated into a new business model emphasizing digital distribution, customer education, and brand image enhancement. Therefore, business development strategies can be implemented through strengthening distribution channels, improving customer relationships, and undergoing digital transformation toward a more adaptive and sustainable business model.
Integration of the Information Adoption Model and Theory of Planned Behavior in Predicting the Intention to Register for BPJS Ketenagakerjaan in the Non-Wage Earner Segment (BPU) Maharani, Dewi; Sumarwan, Ujang; Sufrin, Sufrin
Asian Journal of Social and Humanities Vol. 4 No. 6 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i6.690

Abstract

This study integrates the Information Adoption Model (IAM) and Theory of Planned Behavior (TPB) to predict the intention to register for  BPJS Ketenagakerjaan in the Non-Wage Earner (BPU) segment. Primary data were collected through a questionnaire survey of 250 respondents working in the agriculture, forestry, and fisheries sectors who were not yet registered with BPJS Ketenagakerjaan Sampit Branch but followed  BPJS Ketenagakerjaan social media. Data analysis employed Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS 3 software. The analysis results indicate that information quantity and information credibility significantly influence information usefulness, while information quality does not have a significant effect. Information usefulness significantly influences information adoption, which in turn affects purchase intention. The TPB variables—attitude toward behavior, subjective norm, and perceived behavioral control—all significantly influence purchase intention. Furthermore, information adoption mediates the relationship between information usefulness and purchase intention. These findings suggest that improving the quantity and credibility of information, along with strengthening positive attitudes, social support, and perceived ease of registration, can enhance information adoption and registration intention for  BPJS Ketenagakerjaan among the BPU segment. The study contributes to the theoretical integration of IAM and TPB in the context of social security services for informal workers.
The role of media, life experience, knowledge and government support in creating Generation Z's pro-environmental behavior in Indonesia Rahsilaputeri, Maharini -; Sumarwan, Ujang; Hartoyo, Hartoyo; Suharjo, Budi
Sustinere: Journal of Environment and Sustainability Vol. 6 No. 2 (2022): 92-173 (August 2022)
Publisher : Center for Science and Technology, Universitas Islam Negeri Raden Mas Said Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/sustinerejes.v6i2.143

Abstract

As the world’s fourth most populated country, Indonesia will need to use its resources sustainably. Generation Z as the future consumer has a key role to actively engage in pro-environmental behavior to prevent further environmental degradation. This study assessed the role of the media, life experiences, knowledge and government support in the adoption of pro-environmental behavior among generation Z using the Norm Activation Model. Data were collected using an online questionnaire to 590 university students in the greater area of Indonesia capital city, Jakarta. Data were analyzed using descriptive method and PLS-SEM. This study demonstrated the ability of the Norm Activation Model to predict the relationship between the media, life experiences, knowledge and government support to pro-environmental behavior and concluded that knowledge is the key influential factor of personal norms to engage in pro-environmental behavior, followed by the media and significant life experiences, while government has a negative influence. The implications are discussed.
The Effect of Service Recovery Performance on Word of Mouth with the Mediation of Perceived Justice and Complaint Handling Satisfaction among Bpjs Ketenagakerjaan Participants Fahrizal, Doni; Sumarwan, Ujang; Noor Yuliati , Lilik
Asian Journal of Social and Humanities Vol. 4 No. 6 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i6.688

Abstract

This study aims to analyze the effect of service recovery performance (SRP) on word of mouth (WOM) with perceived justice (PJ) and complaint handling satisfaction (CHS) as mediating variables. The research employs an explanatory quantitative approach, involving participants who had previously submitted complaints through the comment section of BPJS Ketenagakerjaan’s official Instagram account. Data were collected using a Likert-scale questionnaire and analyzed using structural equation modeling with partial least squares. The results show that SRP has a significant effect on PJ, CHS, and WOM. The strongest effect occurs in the relationship between SRP and PJ, indicating that fast responses, clear explanations, and empathetic interactions enhance participants’ perceived justice. SRP also increases CHS. CHS shows a direct but weak effect on WOM, indicating that cognitive satisfaction alone may not be sufficient to encourage participants to recommend the service. The mediation analysis reveals that PJ significantly mediates the relationship between SRP and WOM, while CHS does not serve as a direct mediator. These findings emphasize that emotional and procedural fairness plays a more decisive role in generating positive WOM than satisfaction with the complaint-handling process itself. Thus, perceived justice emerges as a key psychological factor influencing participants’ communication behavior. This study provides important implications for BPJS Ketenagakerjaan, highlighting the need to strengthen digital complaint-handling performance by improving response speed, clarity of information, empathetic communication, and procedural consistency. These efforts are essential to building perceived justice, enhancing participant trust, and fostering positive WOM in digital environments.
Social support and coping strategies as predictors of marital interaction in couples experiencing unintended pregnancy Reviani, Nia; Sumarwan, Ujang; Herawati, Tin; Yuliati, Lilik Noor
Media Penelitian dan Pengembangan Kesehatan Vol. 36 No. 1 (2026): MEDIA PENELITIAN DAN PENGEMBANGAN KESEHATAN
Publisher : Poltekkes Kemenkes Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34011/jmp2k.v36i1.4176

Abstract

Background: Unintended pregnancy (UP) is a reproductive health problem that can undermine psychological well-being, social functioning, and family dynamics, particularly marital interaction. Objective: This study aimed to analyze the extent to which social support and coping strategies predict the quality of marital interaction among couples experiencing UP. Methods: A cross-sectional design was employed involving 200 couples from Bekasi City and Bekasi Regency, Indonesia, selected using purposive sampling. Data were collected through structured interviews using standardized questionnaires and analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). Results: The results showed that most couples reported low levels of social support and marital interaction, while coping strategies were generally at a moderate level. Social support had a significant positive effect on both coping strategies (p < 0.01) and marital interaction (p < 0.01), and coping strategies also had a significant positive effect on marital interaction (p < 0.05). Conclusion: These findings highlight the importance of strengthening social support networks and enhancing adaptive coping skills to improve marital quality and foster family resilience in the context of unintended pregnancy.
Trust and Perceived Value as Strategic Drivers in Indonesia Omnichannel Beautypreneurship Alexandrina, Elke; Sumarwan, Ujang; Yuliati, Lilik Noor; Nurhayati, Popong
Aptisi Transactions On Technopreneurship (ATT) Vol 8 No 2 (2026): July
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v8i2.738

Abstract

This study aims to analyse the factors influencing customer loyalty within the omnichannel skincare ecosystem, focusing on the role of online trust, customer satisfaction, and repurchase intention. A quantitative approach was employed, utilizing a survey method involving 233 respondents who had purchased skincare products through various channels (both online and offline). Data analysis was conducted using Structural Equation Modeling (SEM) with LISREL to examine the relationships among variables within the developed conceptual model. The findings indicate that perceived product quality and perceived risk significantly influence perceived value, whereas price perception does not directly impact consumers' perceived value. Additionally, online trust plays a crucial role in enhancing customer satisfaction but does not directly influence repurchase intention. Conversely, repurchase intention is the primary factor shaping customer loyalty, whereas customer satisfaction does not have a direct effect on loyalty. These findings emphasize that customer loyalty is not solely dependent on satisfaction but is more closely linked to repurchase intensity, which is influenced by trust and positive omnichannel shopping experiences. The implications of this study highlight the importance of customer experience-based marketing strategies, including product quality enhancement, information transparency, responsive customer service, and the implementation of loyalty programs to encourage repurchase intention. By understanding the key factors driving loyalty within the omnichannel ecosystem, skincare companies can design more effective marketing strategies to enhance customer retention and strengthen competitiveness in an increasingly dynamic market.
The Influence of Personal Factors and Situational Factors on Impulse Buying Mediated by Online Trust Among Users of Tiket.com Aldiano Irzan; Ujang Sumarwan; Doni Yusri
Eduvest - Journal of Universal Studies Vol. 6 No. 4 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i4.52562

Abstract

This study examines the increasing role of digital technology in shaping consumer behavior within the online travel industry, particularly the tendency toward impulse buying among users of online travel agents such as tiket.com. The rapid growth of internet usage and e-commerce in Indonesia has transformed how consumers plan and purchase travel services, often leading to spontaneous purchasing decisions influenced by various internal and external factors. This research aims to analyze the influence of personal factors and situational factors on impulse buying behavior, with online trust as a mediating variable. A quantitative descriptive approach with a cross-sectional design was employed, involving 275 respondents who had previously conducted transactions on tiket.com. Data were collected through online questionnaires and analyzed using Structural Equation Modelling with Partial Least Squares (SEM-PLS). The results indicate that impulse buying tendency, credit card usage, situational conditions, motivational activities, product attributes, scarcity, incidental information, and online trust significantly influence impulse buying. However, shopping pleasure and materialism do not show significant effects. Additionally, online trust successfully mediates the relationship between both personal and situational factors and impulse buying. In conclusion, both internal and external factors play crucial roles in shaping impulsive purchasing behavior, with online trust strengthening these relationships in the context of online tourism platforms.
The Impact of Personal Selling by Perisai Agents on Contribution Payment  Behavior of Informal Workers: The Mediating Roles of Product Knowledge, Perceived Risk, and Trust Abdul Shoheh; Sumarwan, Ujang; Simanjutak, Megawati
Asian Journal of Social and Humanities Vol. 4 No. 7 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i7.699

Abstract

Extending social security coverage to informal workers remains a significant challenge. This study examines the impact of personal selling by social security agents (Agen Perisai) on the contribution payment behavior of informal workers in Indonesia. It further investigates the mediating roles of perceived risk, product knowledge, and trust within the Stimulus–Organism–Response (S-O-R) framework. A quantitative explanatory design was employed. Data were collected from 150 informal workers registered at the BPJS Ketenagakerjaan Ceger Branch in Jakarta. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results indicate that personal selling significantly enhances perceived risk, product knowledge, and trust. However, it does not directly influence contribution payment behavior. Product knowledge fully mediates this relationship, while perceived risk and trust do not exhibit significant mediating effects. Social security agencies should shift their communication strategies from participant acquisition toward strengthening product literacy. Agents should emphasize clear and practical explanations of benefits to improve sustained compliance. This study extends the S-O-R framework in the context of public social insurance by demonstrating that cognitive factors, particularly product knowledge, play a more decisive role than affective factors in driving financial compliance among low-income informal workers.
Co-Authors A Amrullah Abd Azis Abdul Shoheh Abdullah Abdullah Abu Bakar Achmad Fachrodji Achmad Fahrudin Adilah Adilah Aditya Galih Prihartono Aditya Nugraha Adiwinata, Novie Nostalgia Afra Nazhirah Agung Nurrohmat Agus Maulana Agus Wijaya Soehadi Agustina Soares Ahmad Mufid Ahmad Sulaeman Aji Hermawan Akbari, Deni Adha Alamsyah, Zeffry Aldi Noviandi Aldiano Irzan Alexander Joseph Ibnu Wibowo Alexandrina, Elke Ali Khomsan Aman Wirakartakusumah Aminah, Mimin Amran Yahya Amru Sahmono Boang Manalu Amzul Rifin Anak Agung Gede Sugianthara Andi Oktoriyana, Andi Andis Sugrani Andreas Chang, Andreas Andreas Samudro Andrie Agustino Anggara, Fajar Anggi Triantoro Anggraini Sukmawati Anindya Savira Anindya Septisuwendani Annetta Gunawan Ari Rahman Arief Daryanto Arief Daryanto Arief, Yuni Sufyanti Arif Imam Suroso Arifin, Zukhri Agusty Leo Syamsul Aris Doyan Aris Doyan Ariyanti Sarwono Arya H. Dharmawan Arya H. Dharmawan ASEP SAEFUDDIN Athiek Sri Redjeki Atika Hermanda, Atika Atilah, Siti Avi Budi Setiawan Bagjamaghfira, Aulia Galuh Bagus Putu Yudhia Kurniawan Bagus Randhyartha Gumilar Bagus Sartono BAMBANG DWI WIJANARKO Benarda Benarda Budi Suharjo Budi Suharjo Budi Susila, Budi Bunasor Sanim BUSTANUL ARIFIN Bustanul Arifin Cahyono, Luqman Carissa Fauzia Arimurti Chasanah Chasanah Chrysanthini, Bebby Cut Zaraswati Dahlia Darjono, Agus Heru Dede Lilis Chaerowati Deden Setiawan Dedi Purnomo Dewi Sani Sukma Diah Arum Savitri Diah Krisnatuti Dian Hasfera Dicky Jhoansyah Dika Anggari Djoko Agus Purwanto Djoko Sudantoko Dodik Ridho Nurrochma, Dodik Ridho Dodik Ridho Nurrochmat Doni Yusri Dudung Darusman Dudung Darusman Dudung Darusman Dwi Anindita Dwi Rini Kurnia Fitri Dwi Suryanto Hidayat E. Eko Ananto E. Eko Ananto Eddyono, Fauziah Edison, Rizki Edmi Edza Rinaldi Efriyani Sumastuti Egi Ardhika Winata Eliwatis Eliwatis Elsa Gusfryani Elsi Dwi Hapsari Endang Suhendang Endar Nugrahani Enny Kristiani Enny Kristiani Eny Palupi Erdiasa Nursaman Eri Purnomohadi Erliza Noor Etriya Etriya Euis Sunarti Eva Z Yusuf Eva Z Yusuf Eva Z Yusuf Eva Z. Yusuf Fafurida Fafurida Fahrizal, Doni Fajar Adi Faqih Udin dan Jono M. Munandar Meivita Amelia Fathiyah Fathiyah Fathonah, Woelandari FATIMAH FATIMAH Fika Azmi Fiscarini, Santy Fitrahdini Fitrahdini Fitria Annilda Fitriana Fitry Primadona Fransiska R Zakaria Fransiska R Zakaria Gagan Gandara Gede Agus Beni Widana Ghozali Maskie Gio Adamartata Girsang Gracia Victoria Fernandez Gultom, Novianti Br Gumilar, Bagus Randhyartha Gusfryani, Elsa Gustia Nur Aria Mahardikawati Habiebah, Intanadyah Ummie Hadi, Dhea Savira Hajar Hanan Anisa Saniyah Hanisa Rahmina Fitriyana Hari Wijayanto Hari Wijayanto Hartoyo Hartoyo . Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hasanuddin Hasanuddin Hasbiana Hasbiana Hasim Ashari Hasmawati Hasmawati Hendarsyah, Rachman Heny K Daryanto Heny Kuswanti Suwarsinah Hera Laxmi Devi Septiani Hera Laxmi Devi Septiani Herien Puspitawati Herry Purnomo Herry Purnomo Hidayat Arifin Husnimubaroq, Robi I Gusti Ayu Putu Satya Laksmi I Ketut Mahardika I Wayan Mudianta Ida Ayu Dwi Lestari Idqan Fahmi Iffatul Ulfah Ignatius Suksmadi Ika Febrilia Ikeu Tanziha Imam Teguh Saptono Imsar Imsar Indah Ageng Maulidini Indah Dwi Pratama Indah Ria Lestari, Indah Ria Indah Susilowati Indayani B Inna Kurnia Hidayat Ira Agustina, Ira Irawan, R.Rudy Irma Rumondang Irman Hermadi Irni Johan Irni Rahmayani Johan Isma Nurhikmah Apupianti Ismul Huda Istiqlaliyah Muflikhati Istriningsih Ita Arfyanti Iwan Setiawan Iwan Setiawan JOHANNES W WAHONO Joko Rurianto Joo, So-Hyun Judianto Hasan Kadek Viviona Cristi Khairunnisa Ismah Kinanti Pradita Pangesti Kirbrandoko Kirbrandoko Komala sari, Komala Komang Mirah Meigaria Komara, Siti Kristiani, Enny Kristianingsih, - Kumoro, Retno Kuntadi, Yahya Agung Lestari*, Indah Ria Lestari, Indah Ria Lestari, Vici Lucyta Lilik Noor Lilik Noor Yulianti Lilik Noor Yulianti Lilik Noor Yuliati Linda Fitriani Lisdiawati, Hartika Lisha Luthfiana Fajri Liza Agustina Maureen Nelloh Lyra Majasoka M Fadli M Nadratuzzaman Hosen M. Syamsul Maarif M. Yogi Riyantama Isjoni Mahanani, Raditya Kasih Maharani, Dewi Maharini - Rahsilaputeri Mahlil, Teuku Majasoka, Lyra Maria, Maya Marliyah Marza Riyandika Nugraha Maulana, Syahrial MD Djamaludin Megalia, - Megawati Simanjuntak Melly Latifah Mirasanti Wahyuni, Mirasanti Mochammad Reza Firmansyah Moh. Djemdjem Djamaludin Mohammad Baedowy Mohd. Arifin Monoarfa, Terrylina Arvinta Muchlis Ahmady Mufti Hatur Rahmah Muh. Darmin Ahmad Pella Muh. Darmin Ahmad Pella Muh. Muzani Zulmaizar Muhamad Nadratuzzaman Hosen Muhamad Ramdani, Risma Muhammad Adam Soetirto Muhammad Fadhil Choliq Muhammad Ikhsan Hidayatullah Muhammad Mukti Ali Muhammad Nur Mukhamad Najib Mukhammad Najib, Mukhammad Muliawan Hamdani, Muliawan Muslih Mughoffar Mutammam Mutammam Mutmainnah Abbas N. Nadhirin Nani, Irvan Nasution, Mutiara Naufal Fakhri Netti Tinaprilla Netty Tinaprilla Noor Yuliati , Lilik Noor, Lilik Noor, Lilik Noorisiva Larasati Nova Yuliati Novarin Salim Noviandi, Aldi Nugraha, Marza Riyandika Nur Hafsah Yunus MS Nur Hasanah Nur Hasanah Nursamsia Nursamsia Nursoliha . Panca Wiputra Pella, Darmin Ahmad Pitrasacha Adytia Popong Nurhayati Prasetyo, Edi Yoga Prihartono, Aditya Galih Prirafianti Prita Prasetya Purnomohadi, Eri R. Rudy Irawan Rachman, Yane Ardian Rachmat Agustian Rahayu, Ismie Leona Rahmah, Khairunnisa Rahmatul Fitriyah Rahmatulloh, Febriandi Rama Indera Kusuma Rayana Rayana Reni Daharti, Reni Reni Heviandri Reni Heviandri Riandarini Reni Sanjaya Reshwara, Aldo Resi Agestia Waji Resi Levi Permadani Resty Anugrah Kusmarini Retnaningsih Retnaningsih Retnaningsih Retnaningsih Reviani, Nia Reza, Fakhri Riady Ibnu Khaldun Riandarini, Reni Heviandri Riandarini, Reni Heviandri RINALDI RINALDI Riski Handayani Lubis Rita Nurmalina Robi Nastain Rokhani Hasbullah Ryan Tegar Pamungkas S, Wagiman S. Berto Fready Siahaan, S. Berto Fready Sabillah, Bellona Mardhatillah Sahara, - Salsabila, Unik Hanifah Samingan Samingan Sandryas Alief Kurniasanti Saraswati, Miranti Alfiah Sardolian Simbolon Sari, Yulia Indah Permata Sarifa Marwa, Sarifa Savira, Anindya Setiadi Djohar Setiadi Djohar Setiadi Djohar Setyo Ferry Wibowo Shalihati, Fithriyyah Shidqi, Salman Fauzan Sholihin Sholihin Sholihin Sholihin Sholikhah, Sholikhah Simanjutak, Megawati Sinta Wardani Sinta Wardani Siti Choriliyah, Siti Siti Jahroh Slamet Maktub, Slamet Slamet Riyadi Slamet Slamet Soesilo Hadimartono, Soesilo Sri Astuti Ratnasari Manggu Sri Bawono Sri Bawono Sri Imaningati Sri Utami Kuntjoro Stefanus Rumangkit Stevia Septiani Subhan, . Sucihatiningsih Dian Wisika Prajanti Sufrin Hannan Sufrin, Sufrin Suhendi Suhendi Sulistyo, Adi Suryawan, I Wayan Koko Susanti, Vonny Susi Sulastri Lubis Syafrudin wibowo, Teguh Syahri, Alfi Syamsuriyati, Syamsuriyati Syuhada Sufian Tanjung, Puti Kemala Tanra, Andi Ainil Mufidah Tantry Nugroho Tartiani, Yuni Astuti Tri Taufik Hidayat B. Tahawa Tb. Nur Ahmad Maulana Tb. Nur Ahmad Maulana Thaslifa Theresia Gunawan Tiara Putri Sajuthi Tin Herawati Tinaprillia, Netti Tri Damayanti Tria Anisa Firmanti Trifani Mayka Ratri Tulus Sajiwo Tutut Sunarminto Vonny Susanti Wagiman Wagiman S. Wahpiyudin, Cep Abdul Baasith Wahyu Sukma Samudera Wahyu Widodo Wahyudian Wahyudian Wahyuningsih, Sri Suharmini Waluyo Waluyo Wardhani, Widya Wasito Wasito Waysima Waysima Waysima Waysima Widya Erdina Sandra Widyandana Widyandana Wikan Purwihantoro Sudarmaji Wira Aulia Wirna Arifitriana Wulandari, Kiki Dwi Wulandari, Shenda Maulina Yahya Agung Kuntadi Yane Ardian Rachman Yanti Sunaidi Yanuar Aga Nugraha Yanuar Rachmansyah Yeni Dilla Roza Yohanes A. Panuntas Yudha Heryawan Asnawi Yudha, Yudy Prakasa Yudy Prakasa Yudha Yurika Rahayu, Yurika Rahayu Yurita Sari Yurita Yurita Yusran Fachry Reza Yusuf, Eva Z Yusuf, Eva Z Yusuf, Eva Zhoriva Zhafirah, Anindya Zifwen Zifwen Zulfi Anggraini