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Journal : TGO Journal of Community Development

HR Audit-Based SOP Development for Sustainable Workforce Retention in Culinary MSMEs Kedai Bakso Pemuda Spesial Kuah Bening Fadilah, Mega Fianita; Iswari, Hanif Rani; Sudiyono, Sudiyono; Bahtiar , Muhammad Yusuf; Zahroh, Viony Alfiyatu; Nur, Ayu Wandani Mustika Rahma Ba'its
TGO Journal of Community Development Vol. 3 No. 2 (2025): July - December
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.2025.005

Abstract

This community service project was conducted to address the high turnover rate among mobile bakso sales employees at Kedai Bakso Pemuda Spesial Kuah Bening in Malang City. The initiative aimed to enhance workforce stability through a structured Human Resource Audit (HRA) and the development of Standard Operating Procedures (SOPs) based on job analysis and placement principles. The project applied a participatory action approach, involving both management and employees in diagnosing human resource problems and co-developing solutions. The HRA process included five key stages: problem identification, job analysis, job evaluation, job placement, and SOP formulation, followed by monitoring and review. Data were collected through structured interviews, observations, and performance record analysis. Findings revealed that unclear job boundaries, overlapping responsibilities, and a lack of standardized performance monitoring were the primary causes of employee dissatisfaction and turnover. As a result, four major SOPs were developed covering recruitment and orientation, route management, sales operation, and reporting procedures. These SOPs provided clear task guidelines, transparent performance metrics, and fair compensation mechanisms. Within two months of implementation, employee turnover decreased by 25%, and satisfaction levels improved significantly, especially regarding communication and role clarity. This program demonstrates that human resource auditing, when combined with participatory SOP design, can transform informal MSME labor structures into efficient and sustainable systems. The model offers a replicable framework for other small enterprises that rely on mobile or field-based sales personnel, promoting workforce professionalism and long-term business resilience.
Co-Authors A., Ayub Budhi Abdul Aziz Adi Purwanto Adi Ratriyanto Affandi, Ahmad I Agus Nugroho, Agus Agustina Dwi Prastanti, Agustina Dwi Ahmad Ali Ahmad Ali Aldinda, Tharra Widadari Alvin Alvani Tresna A Amalia, Kiki Mirza Ambar Tri Hapsari Anak Agung Aris Diartama Anggraeni, Frida Dwi Angraeni, Frida Dwi Anwar, M. Choerul Ardhi Dinullah Baihaqie Dinullah Baihaqie Ari Suwondo Arif Budiman Aris Santjaka Ariyani, Julinta Eka Ary Setyawan Aryana, Arigo Gusta Avianda, Satria Ayub Budhi Anggoro, Ayub Budhi B., Febrian Arif Baarizi, Muhammad Bagus Ardi Saputro, Bagus Bagus Dwi Handoko, Bagus Dwi Bahtiar Nur Khalis Amiruddin, Bahtiar Nur Khalis Bambang Ahmad Indarto Budiati, Tri Asih Budiman, Febrian Arif Cahyono, Budi Dwi Cakrawati.R, Cakrawati.R Darmadji Darmadji, Darmadji Darmini Darmini Deris Trian R Dhanio, Yeyen Wulandari Diartama, Anak Agung Aris Donny Kristanto Mulyantoro Dwi Fauzia Putra, Dwi Fauzia Dwi Rochmayanti Dwijayanti, Rahmania Argita Dwitya Surya Wrddhi Putra, IM edy susanto Eka Handayanta Eko Budiyanto, Ari Eko Budiyanto Ari Elisa, Puput Fera Endang Tri Rahayu, Endang Tri Erfendi, Yoyok Erlina, Nofiansa Evi Nurifah Julitasari Fachry Abda El Rahman Fadilah, Mega Fianita Fadilah, Shahibul Faisal Amri Filia Prima Artharina Fitriana, Rahma Gatot Murti Wibowo, Gatot Murti Hani Irhamdessetya Hanif Rani Iswari Hapsari, Vinandri Heri Yudiono Humiras Hardi Purba Husnussalam, Hendra Ika Mustika Ikha Listyarini Islah, Zainul Iwan Nugroho Jeffri Ardiyanto Junaidi, Fahmi Junizar, Fahmi Kasimin, Kasimin Khasanah, Irma Nur Kiyono, Kiyono Kurnianingsih Kurnianingsih, Kurnianingsih Kusmasyri, Dinar Scicilia Kustiawan, Unggul Laurensius Salem Leny Latifah Lestari, Ayuning Tias Budi M. Choiroel Anwar M. Yusuf Bahtiar, M. Yusuf M.Pd S.T. S.Pd. I Gde Wawan Sudatha . Mahalul Azam Ma’ali, Izzul Meida Rachmawati Melyana Nurul Widyawati Moch. Agus Krisno Budiyanto, Moch. Agus Krisno Muhammad Khumaedi Muhammad Yusuf Ibrahim Murdiyaningrum, Yunita Mustagfiroh, Alif Musyono, Ari Dwi Nur Indriawan Nanang Sulaksono, Nanang Nanji, Noor Soeseno Vijaya Krishna Negara, Purnawan D Ni Putu Rita Jeniyanthi Niken Paramita Ningsih, Elik Murni Nintyas Nugraha, Danang Aditya Nugroho, Ardiles Nugroho, Muhammad Ilham Nur Hayati Nur, Ayu Wandani Mustika Rahma Ba'its Nurcahyo, Nurcahyo Nurcahyo, Satria A Priantoro, Win Priantoro, Win Prihantini, Isra Priyadi, Agustinus Totok Purnawan Dwikora Negara Purwati Purwati Puspitaningtyas, Dyah Ayu Puspitawati, Margarita Rasyid Rasyid, Rasyid Ratih Dewanti -Hariyadi Rihanah, Hilyah Rini Indrati, Rini Rita Hanafie Rizlan, Wardah Rochma, Anis Firdatul Runjati Rupa, Martina Kaisriani Rysca Indreswari Sahro, Hanifatus Satria Avianda Nurcahyo Sawarni Hasibuan Septiani, Camilla Septiyanto, Angga Setiadi, Rizki Setyono, Heru Silpia Rahayu, Silpia Silvy Novita A.P Sisdiana, Etty Soffiah, Hidayatus Sonika Maulana Soraya, Sri Sri Sumarni Su'i, Moh Sudiyono Sugiyanto - Suharso Suharso Sukamto Sukamto Sulhi, Sulhi Sulistiyadi, Akhmad Haris Suprihana, Suprihana Supriyana Supriyana, Supriyana Susanti, Maya Susy Suswaty Suwarta Suwarta Takdir Takdir, Takdir Taufiqurrahman, Moh Faiz Toto Suharjanto Tri Puspita Sari Tri Wahyuni Floriasti Utama, Risal Budi Wati, Hesty Bastika Wibowo, Slamet Widagdo, Teguh Harso Widiastuti, C. Tri Widodo, Alvero Pratama Widyastuti, Lydia Purna Yeti Kartikasari, Yeti Yosa, Yori Andra Yuni Agung Nugroho Yuniar, Hefifa Rhesa Zahroh, Viony Alfiyatu Zakiah, Putri Vina