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Persepsi Karyawan pada CSR, Keterlibatan Karyawan, dan Kepemimpinan Etis pengaruhnya terhadap Kreatifitas Karyawan
Boy Eduard Richard Wajong;
Dadang Irawan;
. Wylen;
Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 10 No. 2 (2020)
Publisher : Universitas Sam Ratulangi
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DOI: 10.35797/jab.v10.i2.72-79
This paper examines the effect of employee engagement, employment perception of CSR, ethical leadership on employee’s creativity. It is believed that employee’s creativity will enhance productivity. This research is conducted in 2 MSG (Monosodium Glutamate) companies in Jakarta. The study showed that the employees were resilience, enthusiastic, and were also proactive. This research used sample data collection as a means of data gathering. The data were analyzed by partial least square-structural equation modelling (PLS-SEM) to test all the hypotheses. Eighty-five employees have claimed that there are positive effects from employee engagement, employee perception of CSR, ethical leadership towards employee creativity. This paper will also offer concepts into the practical implications of employee creativity, as well as the limitation and future directions for future research.Â
Pengaruh Pengetahuan, Sikap dan Keterampilan Perawat Terhadap Kepuasan Pasien
Meilina Meilina;
Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 1 (2021)
Publisher : Universitas Sam Ratulangi
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DOI: 10.35797/jab.v11.i1.1-6
This study aims to analyze the positive influence of nurses' knowledge, attitude and skills on patient satisfaction who receive wound care at the Wocare clinic. The sampling technique in this study was convenience sampling. The large number of samples used was 132 respondents. Data collection techniques using a questionnaire. Data analysis used the partial least square-structural equation modeling (PLS-SEM) approach by utlilizing SmartPls program. The results showed that knowledge, attitude, and skills have a positive effect on patient satisfaction.
Pengaruh E-security, E-service Quality terhadap E-satisfaction dan Pengaruh E-satisfaction, E-security, dan E-service Quality terhadap E-repurchase Intention Secara Langsung pada Pengguna E-commerce Tokopedia
Go Brian R. Gosal;
Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 2 (2021)
Publisher : Universitas Sam Ratulangi
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DOI: 10.35797/jab.v11.i2.93-103
The purpose of the study is to determine: 1) Weather E-security from E-commerce Tokopedia has a positive effect on E-satisfaction. 2) Weather E-service quality from e-commerce Tokopedia has a positive effect on E-satisfaction. 3) Weather E-satisfaction from e-commerce Tokopedia has a positive effect on E-repurchase intention. 4) Weather E-security from e-commerce Tokopedia has a positive effect on E-repurchase intention. 5) Weather E-service quality from e-commerce Tokopedia has a positive effect on E-repurchase intention. This research was conducted in the Jabodetabek area. With a quantitative type of research using 200 respondents. The data collection method in this study was a questionnaire survey, conducted by using Google form, with a non-probability sampling. Data analyzed method using SmartPLS software. The results of the concluded study are E-security and E-service quality affect E-satisfaction positively and significantly, then E-satisfaction, E-security, and E-service quality affect E-repurchase intention positively and significantly.
Pengaruh Motivasi, Kepuasan Kerja dan Dukungan Organisasi terhadap Kinerja Karyawan PT. XYZ
Rahel Irianti;
Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 2 (2021)
Publisher : Universitas Sam Ratulangi
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DOI: 10.35797/jab.v11.i2.114-122
This research aims to analyze the influence of employee performance in XYZ’s Company, one of the indicators is to see the attendance data. As the attendance data of XYZ’s employees in 2017-2019 has decreased, that phenomenon underlies this research. So, the purpose of this research is to analyze the influence of motivation, job satisfaction, and organizational support on employee performance of XYZ’s Company. This research is quantitative’s type that using survey methods. The data collection in this research is done using questionnaires to the whole employee of XYZ. So sample for this research is a saturated sample. The number of respondents in this research is 40 employees. Partial lease square-structural equation (pls-sem) analysis was conducted using SmartPLS 3.0 program to analyze the data. The result showed that motivation, job satisfaction, and organizational support have a positive influence on employee performance of XYZ’s Company. Through this research can provide input to the company’s management to maintain and manage the motivation, job satisfaction, and organizational support to make it better in order employees can increase attendance and can give better contribution on increase their performance at XYZ’s Company.
Pengaruh Lingkungan Kerja, Kompetensi, Motivasi dan Kepuasan Kerja terhadap Kinerja Karyawan pada PT. XYZ
Faridah Jane Quinta;
Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 2 (2021)
Publisher : Universitas Sam Ratulangi
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DOI: 10.35797/jab.v11.i2.123-131
The objectives of this study are to know: 1) Is work environment has a positive influence on employee performance, 2) Is competence has a positive influence on employee performance, 3) Is motivation has a positive influence on employee performance, and 4) Is job satisfaction has a positive influence towards employee performance. This study took 50 staff from XYZ company who were still actively working until May 30th. This study is using PLS-SEM (Partial Least Square – Structural Equation Modeling) for data processing. The finding of this study showed that the work environment has no positive influence on employee performance. This study also showed that competence, motivation, and job satisfaction have a positive influence on employee performance. This study can be used as input in the management of XYZ company to enhance their employee performance.
Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dan Keberlanjutan Penggunaan pada Pengguna Aplikasi Kesehatan
Cynthia Fransiska;
Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 2 (2021)
Publisher : Universitas Sam Ratulangi
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DOI: 10.35797/jab.v11.i2.132-142
This study aims to examine the relationship between service quality, customer satisfaction, continual usage, and the moderating effect of monetary costs on Halodoc users in Indonesia. This research is included in correlational research. The population of this study was all Halodoc users in Indonesia from April to May 2021, and the sample of this study was 190 Halodoc users from all over Indonesia who filled out a questionnaire via a google form. The sampling method used is convenience sampling that is included in the non-probability sampling. The data were analyzed using partial least square structural equation modeling (PLS-SEM). The results show that service quality has a positive effect on customer satisfaction, service quality has a positive effect on continual usage, customer satisfaction has a positive effect on continual usage, and monetary costs do not moderate the relationship between satisfaction and sustainability of use. Based on the results of the study, it can be concluded that increasing sustainability is positively influenced by service quality and customer satisfaction, increasing service quality can increase customer satisfaction and there is no moderating effect of monetary costs.
Pengaruh Brand Credibility, Customer’s Satisfaction dan Customer’s Loyalty pada Word of Mouth di Klinik Kecantikan The-Unnathi Pakubuwono Jakarta
Abelina Dini Fitria;
Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 12 No. 1 (2022)
Publisher : Universitas Sam Ratulangi
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DOI: 10.35797/jab.v12.i1.1-9
The purpose of this study is to analyze: 1) Does Brand Credibility Affect Customer’s Satisfaction positively? 2) Does Brand Credibility Affect Customer’s Loyalty positively? 3) Does Customer’s Loyalty affect Word of Mouth (WOM) positively? 5) Does Customer’s Satisfaction affect Customer’s Loyalty positively? Questionnaire was used as data collection method to all the customer’s of The Unnathi Beauty Clinic, Pakubuwono Jakarta whether they came to the retail or did home treatment within the last 3 months. They all must be older than 17 years old. Convenience sampling was used as data gathering method. Partial Lease Square-Structural Equation Modeling (PLS-SEM) analysis was done using SmartPLS 3.0. Findings of this study shows that Brand Credibility positively affect Customer’s Satisfaction and Customer’s Loyalty. Customer’s Satisfaction and Customer’s Loyalty positively affect WOM. Customer’s Satisfaction positively affect Customer’s Loyalty.
THE EFFECT OF PEOPLE, PHYSICAL EVIDENCE, PROCESS AND PRICE FAIRNESS ON PATIENT SATISFACTION AND REVISIT INTENTION AT THE XYZ HOSPITAL POLYCLINIC, MAKASSAR CITY
Vena Angelica;
Innocentius Bernarto
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 2 (2023): JMBI UNSRAT Volume 10 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado
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DOI: 10.35794/jmbi.v10i2.49234
Abstract This study aims to determine the factors of patient satisfaction and the effect on revisit intention. The factors are people, physical evidence, process and price fairness. A written questionnaire is used in collecting respondent data. Total respondents obtained were 277 people. Convenience sampling method is used as a sampling method. The collected data were analyzed using PLS-SEM with SmartPLS software. The research results obtained are people, physical evidence and price fairness that have a positive effect on patient satisfaction. However, for the process variable it was found to have no positive effect on patient satisfaction. Patient satisfaction has a positive effect on revisit intention. The people factor is the most influential factor on patient satisfaction. Abstrak Penelitian ini bertujuan untuk mengetahui faktor kepuasan pasien dan pengaruhnya terhadap niat berkunjung kembali. Faktor tersebut adalah manusia, bukti fisik, proses dan keadilan harga. Kuesioner tertulis digunakan dalam mengumpulkan data responden. Total responden yang diperoleh adalah 277 orang. Metode convenience sampling digunakan sebagai metode pengambilan sampel. Data yang terkumpul dianalisis menggunakan PLS-SEM dengan perangkat lunak SmartPLS. Hasil penelitian yang diperoleh adalah people, physical evidence dan price fairness yang berpengaruh positif terhadap kepuasan pasien. Namun untuk variabel proses ditemukan tidak berpengaruh positif terhadap kepuasan pasien. Kepuasan pasien berpengaruh positif terhadap niat berkunjung kembali. Faktor people merupakan faktor yang paling berpengaruh terhadap kepuasan pasien
Pengaruh Brand Credibility, Customer’s Satisfaction dan Customer’s Loyalty pada Word of Mouth di Klinik Kecantikan The-Unnathi Pakubuwono Jakarta
Abelina Dini Fitria;
Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 12 No. 1 (2022)
Publisher : Universitas Sam Ratulangi
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DOI: 10.35797/jab.v12.i1.1-9
The purpose of this study is to analyze: 1) Does Brand Credibility Affect Customer’s Satisfaction positively? 2) Does Brand Credibility Affect Customer’s Loyalty positively? 3) Does Customer’s Loyalty affect Word of Mouth (WOM) positively? 5) Does Customer’s Satisfaction affect Customer’s Loyalty positively? Questionnaire was used as data collection method to all the customer’s of The Unnathi Beauty Clinic, Pakubuwono Jakarta whether they came to the retail or did home treatment within the last 3 months. They all must be older than 17 years old. Convenience sampling was used as data gathering method. Partial Lease Square-Structural Equation Modeling (PLS-SEM) analysis was done using SmartPLS 3.0. Findings of this study shows that Brand Credibility positively affect Customer’s Satisfaction and Customer’s Loyalty. Customer’s Satisfaction and Customer’s Loyalty positively affect WOM. Customer’s Satisfaction positively affect Customer’s Loyalty.
The Influence of People, Physical Evidence and Process on Outpatient Satisfaction at Siti Fatimah Hospital, South Sumatra Province in 2023
Intania Winalda;
Innocentius Bernarto
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation
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DOI: 10.36418/syntax-literate.v7i10.13101
Medical services provided to patients are inseparable from their satisfaction with the medical services they receive. This study aims to examine and analyze the influence of the three elements of service, in the context of health services on patient satisfaction (Patient Satisfaction). The research method used is a quantitative research method with a survey where the data is obtained by cross sectional (Cross Sectional). The results model or empirical model from the PLS-SEM analysis shows that this research model has moderate predictive accuracy for the patient satisfaction variable. Patient satisfaction dependent variable can be explained by 60% by the three independent variables. From the new Cross Validated Predictive Ability Test (CVPAT) method, it is confirmed that this research model can be said to have predictive abilities. The findings of this study indicate that the three service element variables, namely People, Process and Physical Evidence, have strong evidence to say they can positively influence patient satisfaction in government-owned hospitals. The results of the IPMA statistical analysis show that the managerial implications that can be given are in the form of suggestions for the management of Siti Fatimah Hospital in South Sumatra Province to better manage services at the outpatient polyclinic. This can have an impact on service performance, because doctors are forced to examine patients quickly and often have to be in a hurry due to long queues of patients.