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The Establishment of Customer Loyalty in View of Service Quality and Bank Reputation Hardyansah, Rommy; Jahroni, Jahroni
Bulletin of Science, Technology and Society Vol. 2 No. 1 (2023): Bulletin of Science, Technology and Society (May)
Publisher : Metromedia

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This study aims to analyze the effect of service quality and bank reputation on customer loyalty. This research was conducted using quantitative methods. Data collection was carried out through questionnaires which were distributed via google form to 120 customers of the Indonesian state bank (BNI). The collected data were analyzed using descriptive statistical techniques and multiple linear regression analysis. The results of this study indicate that the quality of bank services has a positive and significant impact on customer loyalty. Customers tend to be more loyal to banks that provide high-quality services, including ease of transaction, speed of service, good personal interaction, and effective response to customer complaints. In addition, the bank's reputation also has a positive and significant influence on customer loyalty. Customers are more likely to remain loyal to a bank with a good reputation, which includes integrity and public trust.
Assessment of the Efficiency of Government Licensing Services in Supporting the Development of Micro and Small Enterprises Hardyansah, Rommy
Bulletin of Science, Technology and Society Vol. 2 No. 2 (2023): Bulletin of Science, Technology and Society (August)
Publisher : Metromedia

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The development of micro and small enterprises (UMK) has an important role in economic growth and job creation. However, one of the main obstacles faced by MSEs is the government licensing process which is often slow and complex. This research aims to evaluate the efficiency of government licensing services in supporting the development of MSEs. This research methodology includes a qualitative descriptive model. The data collected was analyzed using various efficiency indicators, including licensing processing time, costs, service quality, and level of satisfaction of MSE owners. The research results show that the government licensing process still has many challenges in supporting the development of MSEs. Licensing processing times tend to be slow, costs are sometimes high, and service quality has not reached expected standards. The level of satisfaction of MSE owners with licensing services is also relatively low.
Relevance of Privacy within the Sphere of Human Rights: A Critical Analysis of Personal Data Protection Issalillah, Fayola; Hardyansah, Rommy
Bulletin of Science, Technology and Society Vol. 3 No. 1 (2024): Bulletin of Science, Technology and Society (May)
Publisher : Metromedia

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Privacy and personal data protection are increasingly important issues in today's digital era. This article highlights the importance of recognizing privacy as a fundamental human right that must be protected by the state in accordance with applicable human rights principles and the constitution. Protection of personal data is becoming increasingly crucial because it is often a target for irresponsible parties. International regulations, such as the Universal Declaration of Human Rights and the General Data Protection Regulation (GDPR) in the European Union, provide a framework for the protection of personal data. This article also highlights a key challenge to protecting privacy, namely finding a balance between the need for security and individual privacy. Efforts such as developing specific laws on personal data protection, increasing public awareness, and enhancing international cooperation are urgently needed.
Legal Protection for Online Ojek Drivers Who are Victims of Fictitious Order Wahyudi, Eko; Darmawan, Didit; Hardyansah, Rommy
Bulletin of Science, Technology and Society Vol. 2 No. 2 (2023): Bulletin of Science, Technology and Society (August)
Publisher : Metromedia

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This study explores the legal protection available to online ojek drivers in Indonesia who fall victim to fictitious orders, a prevalent issue that impacts their financial stability and emotional well-being. The current partnership model between drivers and application companies limits drivers' legal protections, making them vulnerable without access to compensation or adequate support in reporting incidents. Through a normative juridical approach, the research evaluates existing regulations, identifies barriers faced by drivers in seeking justice, and emphasizes the roles of both the government and app companies in enhancing protections. Key recommendations include establishing clearer compensation mechanisms, improving reporting systems, strengthening legal frameworks, and utilizing advanced technology for fraud detection. Ultimately, the study calls for collaborative efforts to create a safer and fairer work environment for drivers in the gig economy.
Application of the Elements of Money Laundering Crime in Indonesian Jurisprudence Rusianto, Rusianto; Hardyansah, Rommy; Darmawan, Didit
Bulletin of Science, Technology and Society Vol. 2 No. 3 (2023): Bulletin of Science, Technology and Society (November)
Publisher : Metromedia

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Money laundering is a growing global problem that has a significant negative impact on the economy and financial system of a country, including Indonesia. Despite the existence of regulations that provide clear guidelines, the implementation and application of the elements of the crime of money laundering in the Indonesian legal system still faces various challenges. This study aims to analyze the application of the elements of money laundering in Indonesian jurisprudence, as well as identify the main challenges in the evidentiary process, especially in terms of demonstrating the link between the laundered funds and the original criminal act. The research also aims to evaluate the role of relevant agencies, such as PPATK, in supporting the legal process of money laundering cases and how they collaborate with other law enforcement agencies to strengthen law enforcement. With the increasing complexity of techniques used by money launderers, as well as technological limitations and inter-agency coordination, efforts to tackle money laundering require more effective strategies and better systems. This research is expected to contribute to the understanding of the application of the law in money laundering cases, as well as identify the obstacles faced in the Indonesian justice system. The results of this study are expected to provide useful recommendations for strengthening law enforcement and prevention of money laundering in Indonesia, as well as increasing the effectiveness of collaboration between relevant agencies in handling these cases.
Challenges to the Implementation of the Job Creation Law on Workers' Constitutional Rights Suyuti, Mahmud; Hardyansah, Rommy; Darmawan, Didit; Wibowo, Agung Satryo; Khayru, Rafadi Khan
Bulletin of Science, Technology and Society Vol. 2 No. 3 (2023): Bulletin of Science, Technology and Society (November)
Publisher : Metromedia

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The implementation of the Job Creation Law in Indonesia has changed the regulatory landscape regarding layoffs. This regulation brings flexibility in the labor market, but is often perceived as reducing worker protection. Using a normative juridical approach, this research explores the impact of regulatory changes on workers' rights and the challenges of implementation. Constraints such as weak legal supervision, declining role of labor unions, and uncertainty of legal procedures are highlighted. The research also suggests strategies based on “flexicurity” and social dialogue to balance the interests of companies and the rights of workers in order to create a more equitable and sustainable labor market.
The Impact of the Job Creation Law on the Protection of Wages for Fixed-Term Employment Workers (PKWT) Jakariya, Jakariya; Hardyansah, Rommy; Darmawan, Didit
Bulletin of Science, Technology and Society Vol. 3 No. 2 (2024): Bulletin of Science, Technology and Society (August)
Publisher : Metromedia

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This research discusses the impact of changes in wage regulations for Fixed-Term Employment Agreement (FTEA) workers in Indonesia following the implementation of the Job Creation Law (Law Number 11 Year 2020). The main objective of the law is to create labor market flexibility and improve economic competitiveness, but the changes have created significant problems for FTEA workers, especially in terms of unfair wages and uncertainty regarding their rights. The removal of several wage provisions that previously provided protection, as well as reduced oversight of fair wage implementation, worsened the bargaining position of FTEA workers. This research also evaluates the legal impact of these new regulations on workers' rights and suggests the need for strengthened oversight and more proactive policies to protect FTEA workers from exploitation and wage injustice.
Consumer Protection in Expired Food Cases Sumito, Sumito; Saputra, Rio; Darmawan, Didit; Wibowo, Agung Satryo; Hardyansah, Rommy
Bulletin of Science, Technology and Society Vol. 3 No. 2 (2024): Bulletin of Science, Technology and Society (August)
Publisher : Metromedia

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Expired food is a serious problem that threatens public health and violates consumer rights. This research explores the challenges in implementing consumer protection regulations against the circulation of expired food in Indonesia. Using a normative juridical approach, this study analyzes existing regulations, barriers to their implementation, and factors that influence the effectiveness of legal protection. The results show that weak supervision, low consumer literacy, and lack of coordination across sectors are the main obstacles. Strategic recommendations include strengthening regulations, increasing the capacity of supervisory institutions, consumer education, utilizing technology, applying strict sanctions, and cross-sector collaboration. These strategies are expected to improve consumer legal protection in a sustainable manner, creating a safer and fairer market.
Implementation of the Principle of Good Faith in Contract Performance Irfansyah, Muhammad Fajar; Darmawan, Didit; Hardyansah, Rommy
Bulletin of Science, Technology and Society Vol. 3 No. 2 (2024): Bulletin of Science, Technology and Society (August)
Publisher : Metromedia

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The principle of good faith is a fundamental principle in treaty law that plays an important role in ensuring fair and ethical implementation of contracts. This research aims to examine the application of the principle of good faith in the implementation of agreements using a legal literature approach. The background of this research is based on the existence of default cases arising from violations of the principle of good faith, thus creating legal uncertainty in the settlement of contract disputes. With a focus on Indonesian civil law regulations and international practices, this research explores the effectiveness of the principle of good faith in overcoming complex legal issues in contract implementation. The results show that the application of the principle of good faith in Indonesia still faces challenges in the form of a lack of clear definitions and operational guidelines. This study highlights the importance of integrating the principle of good faith in the pre-contractual stage up to dispute resolution to create substantive justice in contractual relationships. The study concludes with a recommendation to develop a more structured guideline for the implementation of the principle of good faith to reduce potential disputes and increase the parties' confidence in the execution of contracts.
Responsibility of Banks in Preventing Name Abuse in Credit Applications Firmanto, Ruddy; Hardyansah, Rommy; Darmawan, Didit
Bulletin of Science, Technology and Society Vol. 3 No. 3 (2024): Bulletin of Science, Technology and Society (November)
Publisher : Metromedia

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The phenomenon of name lending agreements in banking credit in Indonesia is increasingly common, where an individual uses the name of a third party to obtain a credit facility without the consent of the party whose name is lended. This practice poses significant legal and financial risks, especially for the party whose name is used, who may be trapped in credit repayment obligations they did not make. Statute 1873 of the Civil Code of Indonesia provides that such agreements are deemed null and void in the absence of the consent of the named lender. Nonetheless, the implementation of legal protection for the injured party often faces obstacles, such as the lack of formal evidence and legal awareness of the party whose name is used. This study aims to analyze the application of Statute 1873 of the Civil Code of Indonesia in protecting the rights of the party whose name is used in a name lending agreement as well as explore the role of banks in preventing the practice. The results are expected to contribute to policy development and better legal protection for customers.
Co-Authors Abd Raid Sopalatu Abdul Hafidz Rosydi Fuady Abdullah Ilmi Achmad Nur Rofiuddin Ade Riyanto Adelia Rahayu, Misye Adi Herisasono Afandi, Muhammad Nashrulloh Agung Satryo Wibowo Ahmad Muhammad Ramadhan Ainun Najih, Farihah Aji Arianto Aji Prasetyo, Bambang Aka Romli, Rido'i Al Farochi, Mohammad Naufal Alfi Akhsanul Haq Alfina Rahma Ali, Stendy Allifia Hariaji Alvina Safitri, Alvina Alvisalwa Andientya Dicha Putri Amalia Salsabilla Amir Bandar Abdul Majid Anggi Windra Kusuma Ardica Karunia Pradana Ardica Karunia Pradana Arif Rachman Putra Arif Rachman Putra Asis, Larasati Fitriani Atmari Atmari Azzania, Milda Bambang Aji Prasetyo Bayhaqi, Hasmi Nur Billy Sasmita Budiantoro, Totok Bushtomy, Mochammad Alif Catur Rizky, Muchamad Chamim, Nur Christina Shintya Hapsari Cilda Thesisa Ilmawan Dzinnur Cilda Thesissa Dzinnur Deny Pratika Deny Pratika Desak Gede Sri Baktiasih Dewi Sekar Arum Dharma Setiawan Negara Dharma Setiawan Negara Dharma Setiawan Negera Diah Tri Novitaningrum Didit Didit Darmawan Dipaajiblana Dirgantara, Febrian Dwi Sriwidadi Dwi Yuliana Pertiwi EKO WAHYUDI El-Yunusi, Muhammad Yusron El-Yunusi, Muhammad Yusron Maulana Eli Masnawati Erwin Susilo Evendi, Wakid Fadhil Muhammad Ramadhani Falahuddin, Mochammad An'im Farid, Mohamad Farihah Ainun Febrian Dirgantara Firda Nuriyah Firmanto, Ruddy Gautama, Elly Christanty haiba, Moch Fairuz Fahrezi Al Halimatus Sa’diyah, Siti Halizah, Siti Nur Hamzanwadi, Hamzanwadi Handayani , Budi Handayani, Budi Haniyah, Haniyah Hariani, Mila Haryoto, Adi Hendrianto Udjari Herisasono, Adi Heriyana Amir Ikhwanuddin Ikhwanuddin Ilmi, Ichyaul Irfansyah, Muhammad Fajar Ishtifaiyyatul Qudsi Issalillah, Fayola Istiqomah, Mirabel Nabila Iye, Risman Izyan, Ahmad Rafi Faisal J, Jahroni Jahroni Jahroni Jahroni jahroni Jahroni, Jahroni Jakariya, Jakariya Jauhari, Muhammad Alvin Jawahir, Achmad Bahrul Karunia, Ardica Keisha Farellia Putri Lindra Keisha Farellia Putri Lindra Khairunnisa Salsabila Putri Prameswari Khayru, Rafadi Khan Khoir, Salwa Putri Khoirotun Nisa’ Laila Badriyah Laili Mas Ulliyah Hasan Laisyah, Pingki Aurel Lufsiana Lufsiana Lulun Muthoharoh, Siti M. Ridwan Mahfud Mahfud Mahmudi, Adira Devina Majid , Amir Bandar Abdul Maria Widya Wanti Marsal, Antonino Pedro Masfufah Maulida Nur Fadhilah Maulidia Ilham Fadilah Maulidia Ilham Fadilah Maytita Tri Hardiyanti Maytita Tri Hardiyanti Merak, Sena Maulana MIFTAKHUL JANNAH Miftakhul Jannah Misbachul Munir Moch. Fairuz Fahrezi Al Haibah Moch. Reno Mochamad Irfan, Mochamad Mochammad Hasan Sidqi Moh Syaiful Anwar Mohamad Fajar Kurniawan, Mohamad Fajar Mohamad Farid Mohamad, Yusran Mohammad Djaelani Mohammad Hangga Afandi Mohammad Naufal Al Farochi Mohammad Nuril Azizi Mohammad Rasikhul Islam Muas Mubarak Muchamad Catur Rizky Muchammad Catur Rizky Muhammad Catur Rizky Muhammad Nabil Akmal Muhammad Sultan Sahputra Muhammad Yusron Maulana El-Yunusi Muhammad Zakki Mujia Yahdillah Mujito Mujito Mujito Mujito Mujito Mujito, Mujito Mukti, Andhika Praja Mustafa, Abraham Reyhand Mustaqim, Diego Fathqurahman Mu’id, Mahesa Dzulsyafiqri Nadifa Salsabilah Nazla Rohma, Yonika Negara, Dharma Setiawan Nelud Daraajatul Aliyah Ni’am, Muhammad Choirun Noor, Alpat Novritsar Hasintongan Pakpahan Novritsar Hasitongan Pakpahan Nunik Hidayati Nur Kholis, Khoirul Nur Sa'adatut Daraini Nur Sa’adatut Daraini Nuraini, Reny Nurul Arifin Nurul Fitria Nurul Masithoh Nurul Safitri Nurul Taqwa Nurul Taqwa Onggo Dwi Pracoyo Osean, Ricard Pakpahan, Novritsar Hasitongan Prafita Fardhany Aslam Pratolo Saktiawan Putra , Arif Rachman Qurrota Ayun, Dewi Rachmadhani Muchtar, Nabilah Rachman Putra, Arif Rafadi Khan Khayru Rafi Ilham Ramadhan Rafida Febriana Widya Putri Rahayu Mardikaningsih Rahayu, Misye Adelia Rahma, Alvina Rekha Widiawati Reny Nuraini Retnowati, Eli Rezza, Muhammad Ricy Ichlas Sutrisno Ridwan Rahmawan Rio Saputra Rio Saputra Riyanto, Ade Rizal Muhaimin Rizky, Catur Rizky, Muchamad Catur Rizma Melina Oktabian Alifani Rusianto, Rusianto Saktiawan , Pratolo Saktiawan, Pratolo Salsabilah, Nadifa Salwa Sabrina Samawati, Wiati Samsul Arifin samsul arifin Samsul Arifin Sandya Hilana Aisyah Saputra, Rio Sarwo Waskito Sasmiwati, Desi Satryo Wibowo, Agung Sa’diyah, Siti Halimatus Seftia Ayuningsih Seno Anjanarko, Tri Setiawan, Dio Wahyu Shakilla Fajri Angelina Sholichah, Laila Fitriyatus Sisminarnohadi Siti Nur Halizah Siti Nur Halizah Solchan Ghozali Sopalatu, Abd Raid Sudja, Sudja Sudjai Sudjai Sudja’I Sugeng Riyadi Sulaksono, Sulaksono Sulani, Sulani Sumito, Sumito Sunoto Sunoto Surahmah Surahmah Surahmah Surahmah Sustian Alfina Suwito Suwito Suwito Suwito Suwito SUWITO SUWITO Suyuti, Mahmud Syafra'Ie Mw Tamaulina Br Sembiring Taqwa, Nurul Tegar Sasario Pamungkas Terubus Terubus Tuhuteru, Justian Stanley Tuti Herningtyas Udjari, Hendrianto Utama, Cornelia Yashela Vicky Yoga Satria Vitrianingsih, Yeni Wakid Efendi Wakid Evendi Wibowo, Agung Satryo Wijaya, Kurnia Yayu Sriwahyuni Hamzah Yeni Vitrianingsih Yonika Nazla Rohma Yuliani Yuliani Yulianis, M. Sifa Fauzi Yulius, Andre Zakki, Muhammad Zulfa Aji Rani Isnuitama Zulfa Aji Rani Isnuitama