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Amirudin Amirudin
Jurusan Adm Niaga Politeknik Negeri Jakarta
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Journal : Jurnal Ekonomi

 1 
MODEL INCREASING SATISFIED BASED ON THE CUSTOMER VALUE: STUDY ON CUSTOMER AT LIBRARY STATE POLYTHECNIC OF JAKARTA Sudarno, Sudarno; Amirudin, Amirudin
Ekonomi & Bisnis Vol 14, No 1 (2015): Jurnal Ekonomi dan Bisnis Vol 14 No 1 2015
Publisher : Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/eb.v14i1.758

Abstract

Abstract More than 32 years library State Polythecnic of Jakarta served civitas academica waiting oriented (passive). Statistics data showed that customer of library State Polythecnic of Jakarta last five years not significant. (Source: Anual Book Report 2014). Because of that, its time to library management applied new paradigmn service based on ‘the customer value.’ It means that applied with adagium customer will increase followed by increasingly accredited higher education institution. (Source: American Librarian Association, 2013) Claimed of National Institution Accreditation is very important for State Polytechnic Of Jakarta in the future (2029, PNJ go international) will be followed by Claimed of International Institution Accreditation. Because of that, the role from customer is really important to develop the State Polytechnic Of Jakarta. If customer feels satisfied for pursuit State Polytechnic Of Jakarta’s Library, the impact is following another outsearches. The aim of research (1) are knowing and measuring (1) the costumer value, and (2) applied the costumer value, in order to customer volume from years by years tend to significantly increase. (2) Having a model to develop library and serve costumer base on the customer value in order to applied to another units in State Polytechnic Of Jakarta. Metode of research using descriptive analysis by spreading quesioner from some population and taken sample after that change into table, tested and analysed and taken the purpose. The definition of the newest edition from library glossarium is the newest print between 1-5 period, meanwhile book of print between 5-10 is called the old edition. Altough the book was a old version the frequence always borrowed by the customers , so the book will still considered as the new one. However the book that published more than 10 years was a rare book which is the frequence often borrowed by the customers. Lets see the collection of the book in library PNJ based on the tender of purchase in 2013. Since a part of 807 book title, it’ll be 53 book title published between 1-5 years period. Those books the writer explained on Chapter IV. PNJ library should be use ‘book showcase’, social media and website for informing the newest book availability and active controlled and in secquencing. First, we recommended to library managment on websites for avaliability ‘book delivery order’ in order to student for not spending time. Second, to motivate students visiting library of PNJ inform via student’s email that avaliability book newest edition ready to lend. Keywords : pemustaka, The Customer Value, The Customer Satisfaction, book delivery order, book showcase
Co-Authors A. Fatoni A. Gani, A. Abdul Karim Abri Abri, Abri Achmad Junaedi Sitika Adawiyah, Haura Afifah, Putri Nur Agus Susanto Ah. Kusairi Ahmad Maulana Irfanudin Ahmad Muhajir, Ahmad Ahmad Muslimin, Ahmad Ajat Rukajat Ajria, Cucu Darojatun Akil Akil, Akil Al Ghozali, Muhammad Iqbal Al-Fairusy, Muhajir Alkhaira, Yovy Amalia, Tasya Amin Hidayat Andi Marini Indriani, Andi Marini Andi Muhibuddin, Andi Angelina, Syahda Litahna’a Anggraini, Rr Renny Arip, Samsuri Ariyanto, Aris Ary Antony Putra, Ary Antony Awalia, Juwita Ayuning Nurul Khasanah Azizah, Reyhana Nur Barnawi, Barnawi Basyar, Syarifudin Bhatti, Muhammad Safdar Cece Hidayat Darojat, Jajat Datu, Merianti Dedi Lazwardi Dedi Mardianto Dedi Setiawan Dz, Abdus Salam Enjelika, Siti Cahaya Farid Wajdi Farida, Syarifah Ida Fathoni, A Fathoni, A. Ferianto Ferianto Fitri, Tin Amalia Ghani, A. Ghina, Maghfirotul Gustyani, Dinda Hakim, Ihsan Hanny, Rissa Haryono, Budi Hasna, Adis Rodiah Hendri Herman Heni Noviarita Herman Saputra Hermawan, Hengki Herni, Yulies Hilmi Maulidi, Muhammad Huda, Happy Latipatul I Made Putu Sudiartha Hartawan Idris Hemay, Idris Imadudin, Iim Imron Rosadi Inah, Tarsinah Indillah, Muhammad Indrianto Kadeko Iqbal Amar Muzaki Irmawati Irmawati Irwan Misbach Isti Dari Sofianti Jaenullah, Jaenullah Jamaludin . Jovial Pally Taran Kartika, Novita Eni Kekak, Berliando Khair, Oki Iqbal khoirunisa, syifa khusnul khotimah KOSASIH KOSASIH, KOSASIH Kulkarni, Heramb Kusuma, Arya Candra Lale Ajeng Khalifatun Wardani Leasiwal, Teddy Ch. Lebang, Abraham Edward Lestari, Keken Mahsus, Mahsus Maknun, Lu’luil Maryam Sangadji Mastanah, Mastanah Masuwd, Mowafg Abrahem Mas’ud, Hidayati Maulana, Mohamad Ikhwan Milaturokha, Nina Mispani, Mispani Mochammad Imron Awalludin Mohammad Fathi Royyani, Mohammad Fathi Muallim, Faqihuddin Akbar Muflikhatun, Muflikhatun Muhammad Akmansyah Muhammad Arif Nasution Muhammad Irfan Muhammad Khumaedi Muhammad Yusuf Mujahidin, M. Samsul Muliatin, Bq. Yuyun Febria Munir, Ridwan Nafisa, Nihayatun Najla, Nabila Al Ni Made Ayu Tianyar Nia Rosdiana, Nia Ningtyas, Tutik Ratna Nisa, Ainun Nisa, Auwliya Khairun Novi Sri Rahmi Nunung Nurhasanah Nuraini, Putri Nurazizah Nurazizah, Nurazizah Nurfaidah Nurfaidah Nurhamdi, Muhamad Nurlaeli, Acep Nurmono, Nurmono Nurul Huda Nuryani, Yeni Nurzaman, Fajar Nuuridha Matiin Oktaviani, Widyana Pagi, Herra Tiara Pratama, Muhammad Agil Puji Utami Purba, Riswan Puri, Rayanti Purnama, Aan Putra, Risman Hadi Putri, Melyna Wijaya Putria, Andieni Cucu Rajaminsah, Rajaminsah Ramadhanty, Aulia Reski, Musdalifa Reza Idria Richardus Eko Indrajit Rita Dewi Rita Yuliana Rivalina, Rahmi Rizal Syaefi Abdurahman Rizki, Fitri Rodiyah, Nikmatur Romlah Ruisah, Ruisah Rukajat , Ajat S. Sugiharto Saepudin Saepudin Sahara, Puti Sangka, Yusly Sari, Ayu Purnama Serly, Serly Shahril, Sulthan Siti Nurjannah Slamet Mardiyanto Rahayu Sofianisa, Ulyantika Soleha, Gita Roudhotus Solly Aryza Sri Purwanti Nasution, Sri Purwanti Suadi Suadi Subandi Subandi Sudarno Sudarno Suhartini, Atik Mar'atis Sulaiman Sulaiman Sumarna Sueb supriady, harif Suryanih, Suryanih Suryanto, Andika Sutriani, Ikat Syafitri, Herliana Syatriawan Perdana Putra Tengku Riza Zarzani N Tjalla, Awaludin Triutomo, Gunawan Tufani, Ahmad Tunggal, Putri Ufran Ufran, Ufran Utomo, Gunaedy Wahyuni, Desta Tri Wardani, Aulia Pramudya Warhadi, Warhadi WARUWU, KHAMO Widodo Widodo Wijayanti, Kiki Dwi Winarti, Wiwin Yadi Fahmi Arifudin Yazid, Hasna Puja Amalia Yetri Hasan Yudha, Gesit Yulia Agustina Yulianto Yulianto YUNITA, MELLA Yunita, Yosa YUNUS MUSA Yusuf, Ade Zaenal Mukarom Zakiah, Wilanda Zakri, Melvin