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Andi Andi
Pascasarjana UIN Sumatera Utara
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Journal : luxury landscape of business administration

 1 
Use of AI-based Banking Applications for Customer Service Junaedi, Achmad Tavip; Suhardjo, Suhardjo; Andi, Andi; Putri, Novita Yulia; Hutahuruk, Marice Br; Renaldo, Nicholas; Musa, Sulaiman; Cecilia, Cecilia
Luxury: Landscape of Business Administration Vol. 2 No. 2 (2024): Luxury: Landscape of Business Administration
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/luxury.v2i2.100

Abstract

This paper explores the state-of-the-art advancements in AI-based banking applications and their impact on customer service, focusing on their capabilities, benefits, and potential challenges. The descriptive qualitative method is used to examine real-world applications of AI in banking, focusing on their operational mechanisms and influence on customer experiences. The data analysis process involves the following steps: Thematic Analysis, Comparative Analysis, and Content Analysis. AI technologies such as chatbots, virtual assistants, and fraud detection systems enhance operational efficiency, provide personalized experiences, and improve security in banking. AI-based banking applications have significantly enhanced customer service by improving operational efficiency, personalization, and security, leading to higher customer satisfaction. Future research can investigate frameworks for ensuring fairness, transparency, and accountability in AI-driven customer service systems.
A Qualitative Study on the Role of Big Data Technology in Influencing Capital Structure, Profitability, Dividend Policy, Firm Performance, Firm Value, and Sustainability Renaldo, Nicholas; Junaedi, Achmad Tavip; Suhardjo, Suhardjo; Andi, Andi; Wahid, Nabila; Cecilia, Cecilia
Luxury: Landscape of Business Administration Vol. 3 No. 1 (2025): Luxury: Landscape of Business Administration
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/luxury.v3i1.120

Abstract

This study seeks to explore how organizations perceive and utilize Big Data technology in shaping financial and sustainability strategies. This study also develops a new measurement for Big Data Technology variable. This study employs a qualitative research design using a multiple case study approach to gain in-depth insights into how firms adopt and interpret Big Data technology in relation to financial and sustainability outcomes. Data will be transcribed and coded using qualitative analysis software. Big Data Technology have a great effect on Capital Structure, Profitability, Dividend Policy, Firm Performance, Firm Value, and Sustainability. Big Data is not just a technological tool, but a strategic asset that supports integrated decision-making across both financial and non-financial performance areas. Future studies could use quantitative or mixed-method approaches to test hypotheses derived from this qualitative research, such as measuring the impact of Big Data maturity on profitability or ESG scores.
Building a Value-Oriented Digital Business Model for Traditional Anti-Migraine Herbal Tea Products Renaldo, Nicholas; Veronica, Kristy; Panjaitan, Harry Patuan; Junaedi, Achmad Tavip; Fadrul, Fadrul; Andi, Andi; Suhardjo, Suhardjo; Susanti, Wilda; Tendra, Gusrio; Jahrizal, Jahrizal
Luxury: Landscape of Business Administration Vol. 3 No. 1 (2025): Luxury: Landscape of Business Administration
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/luxury.v3i1.125

Abstract

The growing demand for natural health solutions and the integration of digital lifestyles presents new opportunities for innovation in traditional herbal products. This study aims to design a value-oriented digital business model for an anti-migraine herbal tea, combining traditional herbal knowledge with modern digital entrepreneurship and accounting systems. The research used a qualitative approach, integrating the Business Model Canvas (BMC), Value Proposition Canvas (VPC), and digital accounting to formulate a scalable and consumer-centric business framework. The herbal formulation, consisting of ginger, peppermint, turmeric, lemongrass, lavender, cinnamon, and stevia, was developed based on scientific literature and traditional practices. Through consumer insights, market segmentation, and prototype evaluation with stakeholders and experts, the model was validated for its market viability and alignment with health-conscious and digital native consumers. The findings indicate that the integration of digital accounting enhances transparency, financial control, and business credibility, while the overall model supports sustainability, traceability, and value creation. This research contributes to the fields of digital business, sustainable product innovation, and the commercialization of traditional medicines. Future research is recommended to combine quantitative validation and clinical testing to improve the robustness and impact of the model.
Co-Authors Abdulhadi, Abdulhadi Achmad Tavip Junaedi Aditya Chandra, Aditya Adiwena, Muh. Affrilyno, Affrilyno Aldo, Muhammad Alfio Julianto Berdikari, Alfio Julianto Ali, Sutan Rajiv Aliudin Aliudin Alpian Amaliah , Reski Nur Aminuyati Amries Rusli Tanjung Amrih, Gilang Ganjar Andik Yulianto Andrean Budhi Hartanto, Andrean Budhi Andrianto, Wilson Anjani, Nabila Anton Anton Ardiansah, Eko Arif, Iktifal Ajie Asmaiyani, Asmaiyani Augustine, Yvonne Aulia, Firli Auzandika, Irgi Azizah, Nisful Nur Azzahra, Hana Fatimah Bambang Sutejo, Bambang Bambang Sutrisna Barus, Muhammad Joni Brilliant Chandra, Randy Bustari, Ahdian Azri Carles Juliandy Cecilia, Cecilia Chandra, Budi Chandra, Jennifer Chandra, Stefani Christalianingsih, Fathunajah Elsa Cristofer Sumiok David David Dea Mutiara Jannah Dede Dahlan, Dede Dede Nurohman Deli, Deli Derimasari, Arytata Dian Anggraeni Eddy, Pujiono Eka Lestari Emilia, Esi Erlangga, Gery Erma, Zetria Erniati Erniati Eva Dolorosa Fadila, Muhamad Abi Fadillah, Siti Roudotul Fadrul, Fadrul Faradila, Rahmah Ferdiana Soekresno Firayani, Firayani Firmanto, Taufik Fransisca, Luciana Frida Agung Rakhmadi, Frida Agung Friyessi Friyessi, Friyessi Fuad Salam, Anis Ginanjar, Seandy Grenaldo Ginting Gufran Gultom, Bontor Jumaylinda Br Gultom, Putri Gunawan, Sahril Gusrio Tendra Hadi, Syukri Halim, Adi Gusman Hamidi, Izzudin Hana Rosyida Harry Patuan Panjaitan Hesti Hesti Hidayat, Agus Fatah Hijrana, Hijrana Hilman, Muhammad Ridho Hocky, Agus Hutahuruk, Marice Br Ignatius Soni Kurniawan Imam Hidayat Imran Ilyas Indra Bastian Tahir Indrayani, Fitri Indri Hendarti Inka Nusamuda Pratama Irawati HM IRWANSYAH, ADE Isanti, Aulia Aziva Istikomayanti, Yuswa Istiqamah, St. Hadjar Nurul Iwan Subandi, Iwan Jahrizal Jani Rahardjo Jannah, Dea Mutiara Jati, Dian Rahayu Jaya, Rahmat Jensen, Jhas Jesson, Jesson Jonathan Jonathan JosephusSwanto, Dominicus JUMARDI Jumriati, Jumriati Juwarin Pancawati, Juwarin Kamal, Fairuzia Bilqis Kelvin Rudy Sutanto Kevin kevin Khofifatunnisa, Khofifatunnisa Khoirunnida, Hibby Khoirunnisa, Salma Komardi, Dadi Kudri, Muhammad Wan Kurniasih, Dora Latifah Latifah Layla Hafni Lie Arijanto Lie, Melvin Lindawati Lindawati Lorensa, Sherly Lukas Hari Wibowo Lydia Lydia, Lydia MacDonald, Ethan Marcella Erwina Rumawas Marice Br Hutahuruk Marlina, Lenni Meidy Kempa Mela Novita Rizki Melisa, Tamara Merina, Merina Michael Halmar Kosasi Mimelientesa Irman Mitchell, Lorraine Monsoba, Asri Muhrodin, Muhrodin Muhtarom, Herdin Mukhsin Mukhsin Mulyaningsih, Asih Musa, Sulaiman Nanang Bagus Sasmito Naredi, Hari Nicholas Renaldo Niha, Mariance Nito, Paul Joae Brett Novianti, Intan Nugroho Budi Wibowo Nugroho, Rama Aditia Nur Elyta Faizah Nur Hidayat Nurjannah Nurjannah Nurrokhnim, Muh. Hamzah Tsalis Nyoto Nyoto, Nyoto O'Connor, Mary Okalesa, Okalesa Ongsa Ong, Rezeki P Hio, Yusuf Kiki Pandiangan, Gabriel Valentino Pangesti , Putri Yulianti Puji Patria Supriyoso Paundra, Fajar Praditya, Walhasbi Pranajaya, Denny Pranajaya, Rangga Bayu Pratama, Cahya Adhitya Pratiwi, Tania Prayetno, Muhammad Pringgo Prihastomo, Arih Dwi Prihatin, Rezal Princen Princen Priyono Priyono Purba, Leonardo Dicaprio Purba, Purnama Yanti Purnama, Intan Putra, Rizki Mandala Putri , Nadila Putri, Novita Yulia Putri, Vicky Intan Putri, Winni Eka Rachsy, Ghalda Nabila Rahman, Sarli Rahmawati, Zeni Ramadhania, Cindy Ratna S Alifen Riansyah, Riansyah Rianzani, Citra Ridwan Rizaldi Putra Rizki, Ainul Ronny Mugara Roseline Rosyida, Hana Rudy Gunawan Rusilawati, Ermina Ruslan, Ahmad Ryan, Michael Hans S, Herawati Arief S, Yvonne Augustin S.Pd. M Kes I Ketut Sudiana . sabri, abdi Safari SD, Surya Salman Al Farisi, Salman Samiah, Wardah Sanjaya, Felix Satrio Bimo Syahputra Septiana, Rena Seronica, Seronica Setiawan Sariyoga, Setiawan Sevendy, Tandy Shelfi Dwi Retnani Putri Santoso Sidik, Humar Sigalingging, Masdiana Siti Nurhanifah, Siti Sri Mulyati SRI RAHAYU Steven Wijaya Suciati, Rizkia Sudarno Sudarno Sudibyo, Sigit Suhardi Suhardi Suhardjo Suharti Sukamto, Ryan Chrismawan Sulaeni, Sulaeni Sulistyana, Ika Putri Sumilat, Rohyani Rigen Is Supriadi Supriadi Susanti, Dwi Budi Sutrisno, Sutrisno Suyono Suyono Syahriza, Denisa Tabita Tania Libianto Teddy Chandra Thamrin Thaqibul Fikri Niyartama Thaqibul Fikri Niyartama Thompson, Laura Tirani, Cyntia Ayu Tjahjana, Dominicus Josephus Swanto Tresna, Ari Tri Kartika Yudha Triana, Lisda TRIS HARIS RAMADHAN Tulim, Anto Umar Faruq Umi hanik Fetriyah, Umi hanik Utami, Nadia Valentinus Budi Kidarsa Veronica, Kristy Wahid, Nabila Wahyu Anugrah Manippi Wahyu Nugroho Wahyu Pranoto Wahyu Supriyati Wati, Yenny Widianingrum, Erlina Widiati, siti Widyaningrum, Erlina Wijaya, Evelyn Wilda Susanti William Susanto, William Wina Puspita Sari Winarto, Ronald Wuri Handayani Yanciluk, Yanciluk Yaser, Masni Yeni Budiawati Yerikho, Bobby Yohana Margarita Zainal Abidin Zuhri Halim, Zuhri