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The Influence of Internet of Things (IoT), Digital Payment Systems, and 24/7 Customer Support Services on Improving Tourist Experience at Tourism Destinations in Bali, Indonesia Zunan Setiawan; Afen Prana Utama Sembiring; Arnes Yuli Vandika; I Wayan Adi Pratama; Ni Desak Made Santi Diwyarthi
West Science Social and Humanities Studies Vol. 2 No. 09 (2024): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v2i09.1293

Abstract

This study investigates the influence of Internet of Things (IoT), digital payment systems, and 24/7 customer support services on improving travelers' experiences in tourism destinations in Bali, Indonesia. Using a quantitative approach, data were collected from 200 respondents through a structured Likert scale questionnaire, with analysis conducted using Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The results show that all three factors positively and significantly contribute to enhancing tourists' experiences, with 24/7 customer support services having the strongest impact, followed by digital payment systems and IoT. The findings highlight the importance of continuous customer support, secure and convenient digital transactions, and seamless IoT-enabled services in creating a positive tourism experience. These insights provide practical implications for tourism operators and policymakers in Bali, underscoring the need for technological investments to meet modern travelers' expectations.
The Effect of Digital Transformation, User Experience, and User Interface on Customer Loyalty in Technology Startups in Bandung Frans Sudirjo; Dewi Endah Fajariana; Arnes Yuli Vandika; Unggul Sagena
West Science Interdisciplinary Studies Vol. 2 No. 09 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i09.1305

Abstract

This study investigates the influence of digital transformation, user experience (UX), and user interface (UI) on customer loyalty in technology startups in Bandung, Indonesia. A quantitative approach was employed, with data collected from 150 respondents using a Likert scale ranging from 1 to 5. The data were analyzed using SPSS version 26, and multiple regression analysis was used to determine the significance of the relationships between the variables. The results reveal that digital transformation, UX, and UI all have positive and significant effects on customer loyalty, with UX being the strongest predictor. These findings provide important insights for technology startups in Bandung, suggesting that enhancing digital processes, optimizing UX, and refining UI design can foster greater customer loyalty. This study contributes to the growing body of literature on the role of digital transformation and customer-centric design in building long-term customer relationships in the startup ecosystem.
Influence of IoT, Edge Computing, and Real-Time Analytics Systems on Optimizing Resource Management in the Indramayu Fisheries Industry Bekti Utomo; Rahmi Setiawati; Arnes Yuli Vandika
West Science Interdisciplinary Studies Vol. 2 No. 11 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i11.1446

Abstract

The fisheries industry in Indramayu faces challenges in optimizing resource management due to inefficiencies and a lack of technological integration. This study examines the influence of the Internet of Things (IoT), Edge Computing, and Real-Time Analytics Systems on resource management optimization in the fisheries sector. Using a quantitative approach, data were collected from 150 respondents and analyzed with Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The results reveal that IoT has the most significant impact on resource management optimization, followed by Real-Time Analytics Systems and Edge Computing. The integration of these technologies demonstrates a synergistic effect, enabling real-time data collection, efficient processing, and actionable insights. These findings underscore the transformative potential of digital technologies in fostering sustainable and efficient resource utilization. Practical recommendations include investing in infrastructure, enhancing technical skills, and promoting technology adoption through policy support. This research contributes to the growing body of knowledge on digital transformation in resource-intensive industries.
The Role of Market Transparency and Regulation on Investor Protection and Risk Management in Crypto Assets in Jawa Barat Fera Lufhidarani Pranita; Achmad Choerudin; Arnes Yuli Vandika
West Science Interdisciplinary Studies Vol. 2 No. 11 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i11.1450

Abstract

The rapid expansion of the crypto asset market presents significant challenges related to market transparency, regulation, and risk management. This study investigates the relationships between market transparency, investor protection regulations, and risk management in shaping investor confidence in West Java. Using a quantitative approach, data was collected from 195 active crypto investors through a Likert-scale questionnaire and analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS). The results reveal that market transparency and regulation significantly influence investor protection and risk management, with regulation demonstrating the strongest impact. The findings highlight the synergistic role of transparency and regulation in fostering a stable and secure crypto market. This research provides valuable insights for policymakers, regulators, and market participants to enhance market integrity and investor confidence. Recommendations include strengthening transparency practices, harmonizing regulations with global standards, and integrating advanced risk management tools to mitigate uncertainties.
The Influence of Intergenerational Training, Information Technology, and Generational Conflict Management on Employee Engagement in a Jakarta Consulting Services Company Lestari Wuryanti; Ade Suhara; Nanny Mayasari; Arnes Yuli Vandika
West Science Interdisciplinary Studies Vol. 2 No. 11 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i11.1456

Abstract

The rapid expansion of the crypto asset market presents significant challenges related to market transparency, this study examines the influence of intergenerational training, information technology adoption, and generational conflict management on employee engagement in a consulting services company in Jakarta. Using a quantitative approach, data were collected from 250 employees via a structured questionnaire and analyzed with SPSS version 25. The results reveal that all three factors significantly contribute to employee engagement, with intergenerational training being the strongest predictor, followed by information technology adoption and generational conflict management. The study highlights the importance of fostering collaboration across generations, leveraging technology for efficient workflows, and addressing generational conflicts to enhance workplace engagement. These findings offer actionable insights for organizations managing diverse workforces in similar contexts.
Bibliometric Analysis of the Role of Employee Experience in Driving Digital Innovation Loso Judijanto; Novian Aldo; Arnes Yuli Vandika
West Science Interdisciplinary Studies Vol. 2 No. 11 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i11.1467

Abstract

Digital innovation has become a critical driver of organizational transformation in the modern business landscape, and employee experience (EX) plays a pivotal role in facilitating this process. This study employs bibliometric analysis to explore the evolving research landscape on the relationship between EX and digital innovation. Using data from leading academic databases, the analysis identifies key themes, trends, and influential works in the field. Findings highlight the centrality of transformation, performance, and human-centric factors, such as leadership, knowledge sharing, and collaboration, in driving digital innovation. Emerging themes, including sustainability, green innovation, and digital literacy, underscore the shifting priorities in the literature. The study also reveals significant research gaps, including the need for more longitudinal studies, individual-level analyses, and insights from diverse cultural contexts. Practical implications suggest that organizations should adopt a holistic, employee-centric approach to digital strategies, integrating technological advancements with initiatives that enhance engagement, skill development, and sustainability. This study provides a foundation for future research and actionable insights for practitioners aiming to leverage EX for sustainable innovation.
Utilization of Solar Energy in Improving Energy Efficiency of Urban Households: A Bibliometric Review Farida Arinie Soelistianto; Aris Triwiyatno; Bambang Winardi; Arnes Yuli Vandika
West Science Interdisciplinary Studies Vol. 2 No. 11 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i11.1469

Abstract

The utilization of solar energy has emerged as a critical solution for improving energy efficiency and achieving sustainability in urban households. This study conducts a bibliometric review to explore the research landscape on solar energy adoption, focusing on technological advancements, socio-economic implications, environmental benefits, and policy frameworks. The analysis identifies key themes such as photovoltaic innovations, smart grid integration, and energy storage technologies, as well as the influence of government incentives and community-based projects on adoption rates. While solar energy offers significant environmental and economic benefits, challenges such as high installation costs, energy variability, and aesthetic concerns remain. The findings highlight the need for interdisciplinary approaches and emerging technologies, including artificial intelligence and decentralized systems, to overcome these barriers. This review provides valuable insights for researchers, policymakers, and stakeholders to advance solar energy utilization and contribute to sustainable urban development.
The Effect of Enterprise Resource Planning (ERP) System Implementation, User Training, and Management Support on User Satisfaction in Manufacturing Companies Sudarmo Sudarmo; Arnes Yuli Vandika; Rival Fahrijal
West Science Information System and Technology Vol. 2 No. 02 (2024): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v2i02.1209

Abstract

This study examines the impact of Enterprise Resource Planning (ERP) system implementation, User Training, and Management Support on User Satisfaction within manufacturing companies. Using a quantitative approach, data were collected from 160 respondents and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The results indicate that all three factors—ERP system implementation, User Training, and Management Support—have a positive and significant effect on User Satisfaction. Among these, User Training emerged as the most influential factor, followed by Management Support and ERP system implementation. These findings underscore the critical role of human-centric factors in ensuring successful ERP adoption and highlight the importance of comprehensive training and strong management involvement. The study offers practical insights for organizations aiming to enhance user satisfaction with ERP systems, emphasizing the need for a holistic approach that integrates technical and human factors.
The Effect of Application Development, Data Security, and Infrastructure Availability on Cost Savings and Company Economic Performance Made Susilawati; Arnes Yuli Vandika; Tera Lesmana
West Science Information System and Technology Vol. 2 No. 02 (2024): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v2i02.1210

Abstract

This study examines the impact of application development, data security, and infrastructure availability on the economic performance and cost savings of companies in Indonesia. Utilizing a quantitative research design, data were collected from 180 companies across various industries using a structured questionnaire. The data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) 3. The results indicate that all three factors—application development, data security, and infrastructure availability—positively and significantly influence economic performance and cost savings. Infrastructure availability emerged as the most influential factor, underscoring its critical role in supporting technological advancements and efficient operations. These findings provide valuable insights for business leaders and policymakers, emphasizing the importance of strategic investments in technology to enhance financial outcomes and competitiveness in the Indonesian market.
Evolution of Cloud Computing Research in Information Systems Loso Judijanto; Arnes Yuli Vandika; M. Ammar Muhtadi
West Science Information System and Technology Vol. 2 No. 02 (2024): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v2i02.1211

Abstract

Cloud computing has become a cornerstone of modern information systems, driving significant advancements across various industries. This study conducts a bibliometric analysis to explore the evolution of cloud computing research within the field of information systems, focusing on key trends, influential publications, and author collaborations. The analysis, based on data from Google Scholar, reveals that security has consistently been a critical area of focus, reflecting the ongoing concern for safeguarding cloud environments. Additionally, the integration of cloud computing with emerging technologies like the Internet of Things (IoT) and big data is highlighted as a growing trend, emphasizing the expanding applications of cloud computing. The study also identifies distinct research clusters, suggesting opportunities for enhanced collaboration across different subfields. While the findings offer valuable insights for both researchers and practitioners, the study acknowledges its limitations, including the reliance on a single database and the potential oversimplification of complex research interactions. Future research should consider these limitations and explore new avenues to further understand and enhance cloud computing practices.
Co-Authors - Afrizal Abdul Muid Fabanyo Abdul Rahim Abdullah Achmad Choerudin Ade Kurniawan Ade Kurniawan Ade Suhara Adnan, Ahmad Zaelani Afen Prana Utama Sembiring Afrizal Afrizal Agus Mukholid Ahmad Cucus Ahmad Nur Budi Utama Ahmad Zaelani Adnan Ainun Jariyah Akhtar, Shazia Aldo, Novian Aldo, Novian Ali, Zainab Alim Hardiansyah Alim Hardiansyah Ambarwati, Rini Amelia S. Sarungallo Andi Naila Quin Azisah Aliasyahbana Andi Naila Quin Azisah Alisyahbana andrew shandy utama, andrew shandy Anggeraeni, Anggeraeni Anggit Wasesa Praja Anggun Nugroho Anggun Nugroho, Anggun Annisa Paramaswary Aslam Ansar Ansar Anwar, Wahyuni Aprian, Syawal Archristhea Amahoru, Archristhea Ardiana Batubara Ardiyanto Saleh Modjo Arfah, Andi Ari Kurniawan Saputra ARIEF BUDI PRATOMO Arief Yanto Rukmana Arif Mudi Priyatno Arifudin, Opan Aris Triwiyatno Aris Triwiyatno Arnadi Arnadi Arnadi Arnadi Asfahani Asfahani Aslam, Annisa Paramaswary Aslam, Bilal Aslan Aslan Aslan Aslan Astutik, Wahyuni Sri Bambang Prihantoro Nugroho Bambang Prihantoro Nugroho Bambang Prihantoro Nugroho Bambang Winardi Bambang Winardi Baso Intang Sappaile Basri, T Saiful Basri, T. Saiful Batubara, Ana Uzla Bekti Setiadi Bekti Utomo Belinda Arbitya Dewi Bilondato, Nikma Chatarina Umbul Wahyuni Chevy Herli Sumerli Dadang Muhammad Hasyim Debi Herlina Meilani Debi Herlina Meilani Devi Rahmah Sope Dewantara, Rizki Dewantara, Rizki Dewi Endah Fajariana, Dewi Endah Dian Resha Agustina Dina Ika Wahyuningsih Dora, Mechi Silvia Dora, Mechi Silvia Dunggio, Abdul Rivai Saleh Dwi Aris Nurohman Effendy, Femmy Eka Imama Novita Sari Eka Imama Novita Sari Eka Imama Novita Sari Eka Imama Novita Sari Eka Imama Novitasari Eko Sudarmanto Endrianto , Endrixs Endrixs Endrianto Fadhilah, St. Annisa Nurul Fahrijal, Rival Faiz Muqorrir Kaaffah Farida Arinie Soelistianto Faridah Faridah Faridah Faridah Fenty Ariani Feriyanti, Yang Gusti Fildansyah, Rully Fitriani.K, Fitriani.K Frans Sudirjo Frans Sudirjo Fujita, Miku Gilang Pranajasakti Guntur Arie Wibowo Guntur Arie Wibowo Gusma Afriani Guterres, Juvinal Ximenes Hakim, Nur Hamzah, Abd Natsir Hamzali, Said Handy Widjaya Hanifah Nurul Muthmainah Hannan Fadlurahman Hannan Fadlurahman Harsya, Rabith Madah Khulaili Hazmi, Muhammad Helta Anggia Hendri Khuan Heri Aji Setiawan Heri Aji Setiawan Hermansyah Hermansyah Hery Widijanto Hidayat, Deddy Hildawati Hildawati Hildawati, Hildawati Htwe, Thandar Husain Nurisman I Putu Dody Suarnatha I Wayan Adi Pratama Ikhwanto Asri Ikhwanto Asri Ilham Ilham Ilham Ilham Iqbal, Kiran Jackson Yumame Jasmin Jasmin Jasmin, Jasmin Jatmiko Wahyu Nugroho Jauhari, Burhanuddin Johannes Triestanto Joko Santoso Joko Santoso Judijanto, Loso K, Hairuddin Kasim, Jamila Kasmudin Mustapa Khrisna Agung Cendekiawan Khuan, Hendri Kirana, Sukma Ayu Candra Lan, Tran Thi Latifah Latifah Legito Lela Nurlela Lesmana, Tera Lestari Wuryanti Linm, Sofia Lola Yustrisia Lorensius Lonik Loso Judijanto Loso Judijanto Luckhy Natalia Anastasye Lotte Lucky Mahesa Yahya M. Ammar Muhtadi M. Anwar Aini Made Susilawati Made Susilawati Manalu, Margareta Margareta Manalu Markus Wibowo Marwah Mayasari, Nanny Mei Rani Amalia Merakati, Indah Mislan Sihite, Mislan Moeis, Dikwan Mohammad Arifin Noor Much Deiniatur Muh Arnesta Arnanda Muh Arnesta Arnanda Muh Reza Abdillah Muh Reza Abdillah Muhammad Bitrayoga Muhammad Hazmi MUHAMMAD LUTFI Muhammad Mustofa Muhammad Syafri Muhammad Syafri, Muhammad Muhammad Syarif Hartawan Muhammadong Muhammadong Muhtadi, M. Ammar Mulia, Madepan Munazar Munazar Muslimin B, Muslimin B Nam, Le Hoang Nampira, Ardi Azhar Nanny Mayasari Natasya Yunita Sugiastuti Ni Desak Made Santi Diwyarthi Ningsih, Yunia Noning Verawati Novianty Djafri Novycha Auliafendri Nukman Nukman Nukman Nunung Suryana Jamin Nur Afiani, Rulan Nur Afifah Harahap Nur Asmah Nur Hakim Nuridayanti Nuridayanti Nurisman, Husain Nurohman, Dwi Aris Nurul Aisyiyah Puspitarini Omar Ahmad Palupiningtyas, Dyah Pannyiwi, Rahmat Pasaribu, Daniel Peluw, Zulfikar Peng, Nam Pertiwi, Triani Prata Pranajasakti, Gilang Pratama, I Wayan Adi Priyana, Yana Qudratullah, Fyzria Raden Mohamad Herdian Bhakti Radiah Ilham Rahman Rahmat, Rezqiqah Aulia Rahmi Setiawati Rasmita, Dina Rezki Fitriani Rifky , Sehan Rima Ruktiari Rina Destiana Rith, Vicheka Rival Fahrijal Rizki Andita Noviar Rizki Wahyudi Rosmawati Harahap Rosmawati Harahap Rosmiati Rosmiati Rovanita Rama Rovanita Rama Rulan Nur Afiani Rully Fildansyah Ruri Koesliandana Ruri Koesliandana Ruri Koesliandana Ruri Koesliandana Ruri Koesliandana Safarudin, Muhamad Sigid Sagena, Unggul Said Hamzali Samsul Arifin Samsul Arifin Santi Diwyarthi, Ni Desak Made Saputra, M. Khalid Fredy Saputra, M.Khalid Fredy Sari, Nidia Wulan Sarungallo, Amelia S. Satria Eureka Nurseskasatmata Satya Arisena Hendrawan Sawaluddin Siregar Sayed Achmady Sehan Rifky Setiadi, Bekti Setiawan, Zunan setiawati, rahmi Setyorini, Dhiana Silvia Ekasari SILVIA EKASARI Sima, Yenny Simarangkir, Manase Sahat H Soelistianto, Farida Arinie Sok, Vann Souisa, Wendy Sri Ariyanti Sri Widiastuti Sudarmanto, Eko Sudarmo Sudarmo sudarmo sudarmo Suhara, Ade Suharni Suharni Suharni Sumerli A., Chevy Herli Supriyanti Supriyanti Susanti Susanti Syafril Barus Syafril Barus Syam Gunawan Syam Gunawan Syawal Aprian Tahir, Usman Tan, Ethan Tanaka, Kaito Tariq, Usman Tera Lesmana Thalib, Kiki Uniatri Thea Marisca Marbun B.N Tia Tanjung Tia Tanjung, Tia Titiek Rachmawati Titiek Rachmawati Toalib, Ramli Tri Budi Rahayu, Tri Budi Triyugo Winarko Triyugo Winarko, Triyugo Tu, Nguyen Minh Ummu Kalsum Unggul Sagena Upeka Mendis Usman Tahir Utama Sembiring, Afen Prana Utomo, Bekti Wahidyanti Rahayu Hastutiningtyas Wahyuni Sri Astutik Wardhani, Diky Wifasari, Septi Wijaya, Hamid Wiwin Susanty Wuryanti, Lestari Xiang, Yang Yamamoto, Sota Yana Priyana Yoga Dwi Goesty D.S Yulis, Dian Meiliani Yusuf Yusuf Zaenal Arief Zani, Benny Novico Zaw, Soe Thu Zhang Li Zohaib Hassan Sain Zulkifli Zulkifli Zulkifli Zulkifli Zunan Setiawan