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Journal : International Journal of Engineering, Science and Information Technology

Analysis of The Influence of Training and Capacity Development Programs on Improving Service Quality and Performance of Medical Personnel in Handling Patients Yunus, Andri; Wilanda, Alifah; Hari Haji, Wachyu; Alatas, Abd. Rahman; Dharmawan, Donny
International Journal of Engineering, Science and Information Technology Vol 4, No 2 (2024)
Publisher : Department of Information Technology, Universitas Malikussaleh, Aceh Utara, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v4i2.484

Abstract

This work aims to address students' subjective perceptions of needs and problems in dealing with patient aggression. This research uses a cross-sectional study approach with a pretest-posttest design. Data was collected through interviews. From the results of the analysis, it was found that training in dealing with aggressive patients had a significant impact on improving the skills and self-confidence of nursing students. This training not only provides benefits on an individual level but can also improve overall results in the work environment. Integration of de-escalation topics into future training will be critical to increasing individual preparedness for situations that may occur in the workplace. Through a holistic and sustainable approach to developing education and training curricula in the health and nursing fields, students can be better prepared and confident in dealing with aggressive situations in nursing practice in the future.
Co-Authors Abdurohim Abdurohim Abdurohim, Abdurohim Adi Cakranegara, Pandu Afan Suyanto, Mohamad Aglis Andhita Hatmawan Agustinus Nugroho Alatas, Abd. Rahman Alfiana Alfiana Alimin, Erina Amelia, Deni Amiruddin Amiruddin Amrin Amrin Anantadjaya, Samuel PD Anggita Permata Yakup Apriliani, Rina Arifai Ilyas Arijanti, Susi Asry, Wina Asyhari, Sri Irmayanti Audisty Prana Hardayu Ayuliana Ayuliana Azlina, Yunidyawati Bahtiar Efendi Bakhtiar Balla Wahyu Budiarto Barick Ahmad Setiawan, Barick Ahmad Bella Suci Novitri Budiarto, Balla Wahyu Butar Butar, Ribka Sari Butar-Butar, Ribka Sari Butarbutar, Dicky Jhon Anderson Chandra, Rezario Febrianta Clara Putri Claudy Dadang Suhardi David Adista Desty Febrian, Wenny Dian Ariani Dicky Jhon Anderson Butarbutar Dr. Hotma Napitupulu, MM. Drs. Zulkarnain Moshak Zein, M.AK., CA. Durya, Ngurah Pandji Mertha Agung Dwi Budi Srisulistiowati Edward, Yusuf Ronny Eka Kusumawati, Eka Ekaresty Haes, Putri Ekasari, Silvia Elizabeth Elizabeth Yohanes Emma Budi Sulistiarini Endah Pujiastuti Endrawati, Titin Erfan Esnawan Fachrurazi FAHRIZAL Fajariah, Faizatul Fatimah Malini Lubis Febrian, Wenny Desty Fermica Iskandar, Merissa Firdaus Yuni Dharta Firman Dera Firman Eksan Frans Sudirjo Ginting, Jenni Veronika Br Hana Lidyana HARIYANTO, MASHUDI Hasibuan, Posman WH Hendayani, Nenden Hermiyetti Hermiyetti, Hermiyetti - Hery Purnomo Hidayat, Ahmad Rifqi Hiya, Nirmadarningsih Husain, Fransiska Imam Hanafi Irwansyah Rezeki, Syailendra Reza Istarno, Rino Ita Nurcholifah Joko Rianto Josua Alexander Gultom Judijanto, Loso Junaedi, I Wayan Junaedi Karsim, Karsim Karyadi, Sugeng Kespandiar, Tengku Kevin Indajang Kiki Nur Wijayanti Kurniawan, Yohanes Jhony KUSNADY, DIDING Kusumaningati, Iip Dyah LAUNTU, ANSIR LETASADO, MUHAMAD RUSADI LISTIANA SRI MULATSIH LUBIS, AMINAH Luh Komang Candra Dewi M.M, Besse Faradiba MASHUDI HARIYANTO Matheus Alexander Rio Mawadah, Badriatul Melya Fitriana Mentalita, Hotma Mertha Agung Durya, Ngurah Pandji Mertua Agung Durya, Ngurah Pandji Mohammad Anwar, Mohammad Mokhamad Arwani Muarif, Munazar Rafsanjani Muhammad Irvan Muhammad Lukman Hakim, Muhammad Lukman Muhammad Rispan Affandi Murwani Wulansari Mus Abdul, Elfis Musdirwan Musran Munizu Nazara, Desman Serius Nila Dewi Aschari Novita, Yulia Nugroho, Budi Sulistiyo Nur Alam Nurdiani, Tanti Widia Nurdin Yusuf Nurhasanah Nurhasanah Olfin Ishak Purwanti Putri Ekaresty Haes Putu Agus Eka Rismawan Puwanti Rahayu, Betty Ramadhani Kirana Putra Ramon Arthur Ferry Tumiwa Ratih Pratiwi Renaldi Renaldi Renaldi Reni Putriani Revi Sesario Rizkia Shaulita RR. Ella Evrita Hestiandari Rudianto, Maikel Rusman, Hedar Rustaman, Dede Saksono, Lalang Sandag, Eltie Christi Sani, Indra Santy Nururly Saragih, Hisarma Saut Maruli Tua Pandiangan Setiawan, Zunan Setyarto, Dwiatmodjo Budi Shella Aprianti Suci Shifa, Mutiara SILVIA EKASARI Sintesa, Nika Siregar, Irma Hariyanti Siti Zulaika Solly Aryza Sumardi . Suratminingsih, Suratminingsih Suriadi Suriadi Suriadi Sutisna, Ade Jaya Syahribulan Syamsul Ph.D M.A. Hadi Taat Kuspriyono, Taat Teguh Prakoso Ufi Rumefi Uli Wildan Nuryanto Umaima Umaima Utami, Eva Yuniarti Utiarahman, Nurnaningsih Victor Pattiasina Wachyu Hari Haji Wadzibah Nas Wardi, Miftahussa'adah Wasiran, Wasiran Widodo Widodo Wilanda, Alifah Yanti Setianti Yulia Novita Yuliana, Rachma Yulistina Yulistina Yumhi, Yumhi Yuniarti Utami, Eva Yunus, Andri ZA, Saida Zainurossalamia Zalogo, Erasma Fitilai