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Manajemen Strategis Rumah Sakit Berbasis Analisis SWOT untuk Peningkatan Kualitas Pelayanan Putu Prayoga Tantra; Arie Piet Yeuwun; Purwadhi Purwadhi; Yani Restiani Widjaja
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 2 (2026): Mei: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i2.6632

Abstract

Increasing competition among hospitals, rising demands for service quality, and changes in healthcare regulations and financing systems require hospitals to implement effective strategic management. One strategic approach widely discussed in the literature is Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis. This article aims to examine hospital strategic management based on SWOT analysis as a conceptual framework for improving service quality. The research employs a library research method with a descriptive-analytical approach. Data were obtained from relevant scientific literature, including textbooks, national and international journal articles, and official documents related to strategic management, hospital management, SWOT analysis, and healthcare service quality. Data analysis was conducted through identification, comparison, and synthesis of key concepts and theoretical perspectives. The results indicate that SWOT-based strategic management provides a systematic framework for understanding internal and external conditions of hospitals and supports the formulation of strategic directions oriented toward service quality improvement. The study concludes that SWOT analysis is conceptually relevant as a strategic management tool for hospitals in designing adaptive and sustainable service quality improvement strategies.
Manajemen Strategi dan Implikasinya terhadap Efektivitas Rumah Sakit Dedi Supriyadi; Fitri Utami Dewi; Purwadhi Purwadhi; Yani Restiani Widjadja
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 2 (2026): Mei: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i2.6653

Abstract

Hospital services possess unique characteristics that distinguish them from other service sectors due to their high complexity, direct interaction between healthcare providers and patients, simultaneous service delivery, and limited service capacity. This study aims to analyze the fundamental characteristics of hospital services through a Systematic Literature Review (SLR) to understand how the dimensions of intangibility, heterogeneity, inseparability, and perishability influence the quality of healthcare services. The review followed the PRISMA 2020 guidelines and utilized four major academic databases Scopus, PubMed, Google Scholar, and SINTA. From 1,214 identified publications, 60 articles met the eligibility criteria and were analyzed thematically. The results indicate that the intangible nature of services makes perceived quality highly dependent on communication and hospital reputation; heterogeneity is shaped by variations in staff competence and procedural implementation; inseparability emphasizes the critical role of patient–provider interactions; while perishability highlights the importance of effective demand and capacity management. This study concludes that a comprehensive understanding of these four service characteristics is essential for improving hospital service quality and strengthening patient experience, particularly through enhanced human resource capacity, standardized service processes, and the adoption of digital health technologies.
Implementasi Strategi Manajemen Talenta untuk Retensi Tenaga Medis Spesialis di Rumah Sakit Daerah Melalui Insentif dan Pengembangan Karier Putu Dewi Antari; Kurnia Datu Kanoena Lethe; Purwadhi Purwadhi; Yani Restiani Widjaja
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 2 (2026): Mei: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i2.6659

Abstract

Limited availability and high turnover of medical specialists remain major challenges for regional hospitals in Indonesia, affecting the quality and continuity of health services. This study aims to analyze the role of talent management through incentives and career development in improving the retention of medical specialists in regional hospitals. The research employed a Systematic Literature Review (SLR) following the PRISMA 2020 guidelines. Literature searches were conducted across Scopus, PubMed, Google Scholar, and Sinta databases, covering publications from 2015 to 2025. A total of 52 articles that met the inclusion criteria were thematically analyzed. The findings indicate that integrated talent management practices, including strategic workforce planning, fair financial and non-financial incentives, and sustainable career development programs, have a significant impact on enhancing motivation, job satisfaction, and loyalty among medical specialists. In conclusion, effective retention strategies require synergy between talent management, competitive incentive systems, and continuous career development to ensure service quality and organizational sustainability in regional hospitals.
Kesenjangan Formulasi dan Implementasi Strategi Serta Dampaknya terhadap Kinerja Rumah Sakit Nden Zulvia Afifah; I Gede Sutawan; Purwadhi Purwadhi; Yani Restiani Widjaja
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 2 (2026): Mei: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i2.6684

Abstract

Hospital performance is highly influenced by the alignment between strategy formulation and implementation, yet gaps often occur, affecting operational efficiency, service quality, and patient satisfaction. This study aims to analyze the strategy gap and its impact on hospital performance, as well as to identify factors influencing the success of strategy execution, including human resources, resource allocation, and information technology support. A Systematic Literature Review (SLR) approach was employed, analyzing 35 articles published between 2015 and 2025 from Scopus, PubMed, Google Scholar, and Sinta databases. The results indicate that strategy gaps are caused by limited communication, uneven resource allocation, varying staff capacities, and insufficient monitoring and technological support. Hospitals that successfully align strategy formulation and implementation through staff involvement, effective leadership, integrated management information systems, and well-structured career paths and incentives demonstrate significant improvements in operational efficiency, service quality, and patient satisfaction. The study concludes that strategy alignment is a key factor in enhancing hospital performance and recommends developing integrated strategies, strengthening human resource development programs, utilizing technology, and implementing continuous monitoring to minimize gaps and ensure high-quality healthcare services.  
Implementasi Manajemen Strategis Rumah Sakit untuk Menjaga Mutu Pelayanan dan Efisiensi Biaya Andre Kesuma; Tutwuri Handayani; Ristanti Pratiwi; Purwadhi Purwadhi; Yani Restiani Widjaja
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 2 (2026): Mei: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i2.6703

Abstract

Limited availability and high turnover of medical specialists remain major challenges for regional hospitals in Indonesia, affecting the quality and continuity of health services. This study aims to analyze the role of talent management through incentives and career development in improving the retention of medical specialists in regional hospitals. The research employed a Systematic Literature Review (SLR) following the PRISMA 2020 guidelines. Literature searches were conducted across Scopus, PubMed, Google Scholar, and Sinta databases, covering publications from 2015 to 2025. A total of 52 articles that met the inclusion criteria were thematically analyzed. The findings indicate that integrated talent management practices, including strategic workforce planning, fair financial and non-financial incentives, and sustainable career development programs, have a significant impact on enhancing motivation, job satisfaction, and loyalty among medical specialists. In conclusion, effective retention strategies require synergy between talent management, competitive incentive systems, and continuous career development to ensure service quality and organizational sustainability in regional hospitals.  
Analisis Manajemen Strategi dalam Meningkatkan Daya Saing Rumah Sakit⁠ ⁠ I Gusti Ngurah Gede Swarga Prawira; Andini Shellawaty Nugraha; Purwadhi Purwadhi; Yani Restiani Widjaja
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 2 (2026): Mei: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i2.6704

Abstract

The increasing complexity of competition in the healthcare industry requires hospitals to adopt adaptive and strategic management practices to enhance organizational competitiveness. This study aims to analyze the role of strategic management in improving hospital competitiveness through a Systematic Literature Review (SLR) approach. A total of 41 national and international scientific articles published between 2014 and 2025 were reviewed, sourced from Scopus, Web of Science, Google Scholar, and Sinta databases, following the PRISMA guidelines for literature selection. The synthesis of findings indicates that strategic management plays a significant role in strengthening hospital competitiveness through clear strategy formulation, consistent implementation, and continuous performance evaluation. Key factors contributing to competitive advantage include strategic leadership, adaptive organizational culture, effective human resource management, utilization of information technology, and integration between strategic planning and operational processes. The results emphasize that hospitals implementing strategic management comprehensively are better equipped to respond to environmental dynamics, improve service quality, and sustain competitive advantage in the long term. This study highlights the importance of strategic management as a foundational element in modern hospital governance and provides a conceptual basis for future empirical research in healthcare management.
Implementasi Manajemen Strategi dalam Meningkatkan Pendapatan Rumah Sakit : Tinjauan Literatur Frety Tiurma Ara; Khoirunnisa Siregar; Purwadhi Purwadhi; Yani Restiani Widjaja
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 2 (2026): Mei: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i2.6705

Abstract

The implementation of strategic management has become an important approach for hospitals to improve revenue amid an increasingly competitive healthcare environment. This study aims to examine the role of strategic management in enhancing hospital revenue through a systematic literature review. The study employed a Systematic Literature Review (SLR) method following the PRISMA 2020 guidelines. Articles were retrieved from Scopus, PubMed, Google Scholar, and Sinta databases, covering publications from 2020 to 2025. The selection process resulted in 47 articles that were analyzed thematically. The findings indicate that strategic management contributes to hospital revenue improvement through comprehensive strategic planning, consistent strategy implementation, effective resource management, and continuous performance evaluation. Hospitals that successfully align organizational strategies with operational decision-making tend to achieve more stable financial performance and greater adaptability to environmental changes. These findings highlight the importance of strategic management as a long-term managerial framework to support financial sustainability and competitiveness in hospitals.
Transformasi Digital sebagai Strategi Keunggulan Kompetitif Rumah Sakit di Era Jaminan Kesehatan Nasional : Tinjauan Literatur Lydia Gloriani Lethe; Tito Santana; Purwadhi Purwadhi; Yani Restiani Widjaja
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 2 (2026): Mei: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i2.6706

Abstract

Digital transformation has become a crucial strategy for hospitals to improve efficiency, service quality, and competitiveness in the era of the National Health Insurance (Jaminan Kesehatan Nasional, JKN). The implementation of the INA-CBGs payment system requires hospitals to manage resources efficiently, making digital technologies a key source of competitive advantage. This study aims to examine the role of digital transformation as a competitive strategy for hospitals within the JKN context through a Systematic Literature Review (SLR). Literature was collected from Scopus, PubMed, Google Scholar, and Sinta databases following the PRISMA 2020 guidelines. Out of 835 identified articles, 38 studies met the inclusion criteria and were analyzed thematically. The findings indicate that digital transformation enhances operational efficiency, service quality, decision-making accuracy, and patient satisfaction. The adoption of hospital information systems, electronic medical records, and telemedicine supports service differentiation and strengthens hospital competitiveness. Successful digital transformation depends on strategic alignment, human resource readiness, leadership commitment, and effective information technology governance. This study concludes that digital transformation is a key managerial strategy for achieving sustainable competitive advantage in hospitals under the JKN system.
Respon Strategis Rumah Sakit terhadap Dinamika Sistem Pembayaran INA-CBG dalam Era BPJS Kesehatan: Literature Review⁠ Denis Radiansyah Kustiwa; Mokhamad Syifa Haykal Azizi; Purwadhi Purwadhi; Yani Restiani Widjadja
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 2 (2026): Mei: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i2.6802

Abstract

The implementation of the Indonesia Case Base Groups (INA-CBG’s) payment system under the National Health Insurance scheme has fundamentally altered hospital financial and operational dynamics. This study aims to analyze hospitals’ strategic responses to the evolving challenges of the INA-CBG’s payment system within the BPJS Kesehatan era. A Systematic Literature Review (SLR) approach was employed by reviewing 42 national and international scientific articles published between 2014 and 2025, retrieved from Scopus, Web of Science, Google Scholar, and Sinta databases, following PRISMA guidelines. The synthesis of findings indicates that the prospective case-based payment system generates significant implications for hospital management, particularly in cost control, claim management, operational efficiency, and organizational adaptation. Hospitals’ strategic responses are reflected in strengthening financial governance, optimizing service processes, improving clinical documentation accuracy, enhancing information systems, and adjusting organizational policies. Key challenges identified include tariff adequacy, financial risk, administrative complexity, and potential tensions between efficiency and service quality. The findings highlight that hospitals with stronger managerial capacity and integrated information systems demonstrate better adaptability to payment system dynamics. This study underscores the importance of strategic and managerial readiness in sustaining hospital performance and service continuity within a prospective payment environment.
Hospital Image and Laboratory Service Quality on Customer Loyalty: Mediating Role of Customer Satisfaction Setianingsih, Emi; Purwadhi, Purwadhi; Handayani, Nining
Research of Service Administration Health and Sains Healthys Vol 7, No 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10435

Abstract

This study aimed to analyze the effects of hospital image and laboratory service quality on customer loyalty, considering the mediating role of customer satisfaction. The research was conducted at Restu Ibu Hospital Balikpapan using a quantitative approach with a causal design. A total of 163 respondents were selected through purposive sampling. Data were collected via questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Hospital image had a significant direct effect on customer loyalty (β = 0.325; p = 0.031), while laboratory service quality did not have a significant direct effect (β = 0.037; p = 0.683). Customer satisfaction had a significant effect on customer loyalty (β = 0.528; p < 0.001) and mediated the relationship between hospital image (β = 0.207; p = 0.001) and laboratory service quality (β = 0.246; p = 0.027) with customer loyalty. The model Goodness of Fit (GoF) value of 0.717 indicated an excellent model fit. These findings highlight the importance of strengthening institutional image and improving laboratory service quality as key strategies to enhance customer loyalty in the hospital setting.
Co-Authors A. Rohendi Achmad Dhaeni Suwardhani Achmad Dheni Suwardhani Adams Desto Edison Nasseri Ade Mubarok Aditya Dewi, Esti Adrian, Wildan Ibnu Agung , Wiseto P. Agung, Ign Wiseto Agung, Ign. Wiseto P. Agus Hadian Rahim Agus Sunarto Ahmad Ahmad Aisyah Fitri, Nurul Akbar Zein Al Ghozali Alexander King Amilia Devi Siregar Anas Yahya Abdullah Andikarya, R. Oke Andini Shellawaty Nugraha Andre Kesuma Andrianto, Andreas Angela Azalia Trisna Putri Anggreyorina, Anggreyorina Anisa Qadarsi Ananda Hamsah Anissa, Regina Nurfitriyani Anna Hanifa Defrita Annisa Berlia Maharani Ardanti, Rizkia Ima Arie Piet Yeuwun Arif Rachman Arlette Suzy Puspa Pertiwi Arumjati, Vernilina Oktaeighta Arumjati, Vernillina Oktaeighta Aryo Dwi Wicaksono Asriansyah Asriansyah As’ady, BJ. Azmy Ayomi, Anasthasia F M Ayu Purnama Dewi Ayunda Nazli, Selsi Aziz, Firdaus Abdul Aziz, Moch Abdul Bagenda, Wahyuddin Bahari, Eko Satrio Beni Nugroho, Dionysius Berliani, Ajeng Novia Brillianty Putrisari Sudarman Chairil M Noor Chitrayuni, Wilsa Dadang Kusnadi Dale Anggara Darwati, Datik Yuli Dasrun Hidayat Debora Yolanda, Venny Dedi Supriyadi Denis Radiansyah Kustiwa Denny Christian Lukas Devita, Welly Rahma Dewi, Nyoman Nila Dhartono, Joanie DewiJanti Dheni, Achmad Dimyati, Ferry Drs. Alex Kahu MS Lantum Dwi Arani Alienda Dwi Budi Santoso Dwiyono, Isa Efawati, Yen Eli Susana, Eli Ellyana Ellyana Endah Pujiastuti Endang Komara Enjuldella Marcrisna Rohrohmana Erdiansyah Gama Saputra, Imam Bustan Erliany Syaodih Erliany Syaodih Ermiati Ermiati Evi Maria Fachri Muhammad, Kevin Fadillah, Listiana Nur Fadlillah, Nurul Gina Faizah, Wahyu Nur Faizar, Eddy Fajar Nugraha Famila, Famila Fanani, Yoseph Yulian Fani Pangabdian, Fani Fauzan . Fauzi, Muhammad Rizal Fifi Noviana Firdausa, Kiko Erynio Fitaloka, Neng Diana Fitri Utami Dewi Fitriana, Liskanita Nur Franseda Sylvania Fransiska, Febryani Frety Tiurma Ara Gartika Rahmasari, Gartika Gede Pramana Yogi Ginting, Agustina Br. Gopur, Abdul Gumilar, Candra Guslita, Resi Guslita, Ressy Habibah, Zahrotul Habibie, Ariyanto Hagiyah, Alaa ‘Ulil Haliem, Helena Claudia Handayani Nining Hanggorowati, Asterina Dwi Hans Ariel Satyana Hapa, Maria Hapid, Reza Harianto, Muhammad Imam Fitrah Hasni Hanifah Herlina, Nina - Hery Siswanto Hidayat, Fanny Agustina Himawan, I Made Fajar Sutrisna Humaera, Namira Nita I Gede Sutawan I Gusti Ngurah Gede Swarga Prawira Ign. Wiseto P. Agung Iin Sakina L. Iis Iskandar, Iis Indah Dwi Mentari Irawati, Irfa Jaya, Aryc Oktarian Joko Pitoyo Josephine Fausta Nazuli Jujur, Utang Kahar Mulyani Karlinawati, Ni Made Devi Santi Kasmanto Kasmanto Khoirunnisa Siregar Kuddi, Apriani Kurnia Datu Kanoena Lethe Langingi, Gerald Hendriks Larasati Larasati Layrenshia, Belinda Lestari, Nike Dwi Putri Lestari, Yuniati Liambana, Junlianty Limansyahputra, Shandy Ludiwyk, Ludiwyk Lukas, Denny Christian Lydia Gloriani Lethe M Noor, Chairil Maharani, Ardelia Maharani, Dessy Maharani, Iris Fatia Mahardika, Yudia Makmur, Afifah Idelma Manik, Sitti Lolo Sundari Margaretna, Nur Fitri Maria Hapa Marlena, Ena Masuni, Evi Maulidi, M. Alfi Mayang Wulandari Melinda, Tanti Melliasari, Hesti Mochtar, Fransiska Mokhamad Syifa Haykal Azizi Mona Rahmadia Mudrikah, Miftah Muhammad Joni Chandra Mulyani Kahar Mulyani, Kahar Nababan, Natanael Nasrullah Nasrullah Nayu Hestyna Wardany Nden Zulvia Afifah Ndolu, Guntur Christian Putra Nico Nico Niluh Dewi Ratnasari, Niluh Dewi Nining Handayani Noor Azahra, Anggraeni Noor Roziq Ghulam Perdana Nopianti, Poppi Furi Novira Azelikha, Fionny Novriyanti, Tika Nugroho, Maulana Adjie Nurdin, Findy Wijaya Nurhasanah, Annisa Nurwansyah, Atikah Pangihutan, Reymond Pattinasarany, Alfadesta Hermon Perdana, Noor Roziq Ghulam Pipang Patasik, Kevin Pramayanti Putri Sayu Made Ardhia Prasetyo Agung, Ignatius Wiseto Pratama, Devina Gracia Pratama, Rhegy Seno Pratomo, Nugroho Rizki Putra, Eduardus Raditya Kusuma Putra, Kevin Aldio Putri Purnama Sari, Putri Purnama Putri, Nurhalisa Putriasni, Chyntia Putu Dewi Antari Putu Prayoga Tantra Qohardita, Risa R. Oke Andikarya Rachmatullah, Fahmi Rahayu, Pia Nur Artemisianing Rahmayati, Anisa Rahwany, Verra Raka Indrabrata Setiawan Ramadhani, Annisa Dwi Magistra Ratna Indriana Donggori Raysha Ramadhani Reski Mulia Paramita Restiani Widjaja , Yani Restiani Widjaja Yani Restiani Widjaya, Yani Restiani, Yani Rezi Erlim Rhegy Seno Pratama Rhomadon, Wahyu Rian Andriani, Rian Ridwansyah Ridwansyah Rilistyawati, Nabila Distiara Rinawati Rinawati Rinawati Rinawati Ristanti Pratiwi Rizki Adriansyah Rubini ROHMAH, FAIZATUR Rokhison, Harleyna Rosanti, Isti Kenyo Rusmiati Rusmiati S Poana, Gabriella Salia Marvinia Salwiyadi Salwiyadi Sandi, Ghaniy Prima Sandini, Dwi Sanya Diandra Praniti Saraswati, Nadya Ayu Saraswati, Ni Luh Putu Adinda Tasya Satriya, Guntur Sekarjati, Irene Septia, Nindirah Setianingsih, Emi Setiati Putri, Paramita Indah Setyagraha, Javan Agustian Setyako, Stevani Dewi Sibarani, Tagor Silvia, Syfa Since Yuliana Frans, Inggrid Sinta, Sinta Siswani, Siswani Siti Halimah Sofwatul Marfiyah Sopa Martina Sri Wahyuni Sapri Sri Widya Astuti, Baiq Sudarman, Brillianty Putrisari Sugiri, Syafiq Indra Sukajie, Bambang Susilawati, Rika Maryam Suwardhani, Achmad Dheni Suyono, Seso Sulijaya Syafii . Syarifuddin , Didin Tahang, Andi Setiawan Tallupadang, Deivita Patintingan Tara, Elena Silvia Taruna, Rangga Kembang Taufiq, Josefa Vanina Winata Thalia, Thalia Titania Az Zahra Tito Santana Tri Lestari Triandana Budi Wisesa Tunggadewi, Ni Putu Tania Nadyanti Tutwuri Handayani Ulfa Novirwan Umchudloh, Umchudloh Usman, Umar Utomo, Muhammad Aditya Veranita, Mira Viany, Viany Vitara Daru Rahmi Vivi Rizki Hensmit Wentinusa, Stella Maria Widjaja , Yani Restiani Widodo, Ayudisty Ristika Kusumawardhani Wijaya, Yani Restiani Willma Fauzzia Windaswari, Gusti Ayu Rahayu Witarsih, Silvia Witri, Repelita Worung, Ivan Master Wulan Ervinna Simanjuntak Yani Restiani Widjadja Yani Restiani Widjaja Yani Restiani Widjaja, Yani Restiani Yasa, Sang Made Agus Wira Nugraha Yogiyopranoto, Muhammad Yohanes Firmansyah Yudha, G. Agung Krisna yuli Darwati, Datik Zivana, Fidela Hanan