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Vanessa Gaffar

Universitas Pendidikan Indonesia

Author-ID : 532225

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Physics Public Health Social Sciences Transportation Other

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Analisis Bibliometrik Perkembangan Penelitian Penggunaan Pembayaran Seluler Dengan Vosviewer Femmy Effendy; Vanessa Gaffar; Ratih Hurriyati; Heny Hendrayati
Jurnal Interkom: Jurnal Publikasi Ilmiah Bidang Teknologi Informasi dan Komunikasi Vol. 16 No. 1 (2021): Jurnal Interkom: Jurnal Publikasi Ilmiah Bidang Teknologi Informasi dan Komuni
Publisher : LPPM STMIK Rosma

Penelitian ini mengkaji perkembangan penelitian dengan topik penggunaan pembayaran seluler mobile payment, e-wallet. Kajian bertujuan untuk mengetahui: (1) perkembangan jumlah publikasi internasional bidang penggunaan pembayaran seluler mobile payment, w-wallet pada database Scopus dari tahun 2016 -2020; (2) jurnal inti dalam publikasi internasional penggunaan pembayaran seluler mobile payment, e-wallet (3) peta perkembangan publikasi internasional penelitian bidang penggunaan pembayaran seluler mobile payment, e-wallet berdasarkan kata kunci (co-word). Pengumpulan data dengan cara melakukan penelusuran melalui scopus dengan kata kunci mobile payment, mobile, payment, e-wallet, electronic walet, dengan katagori article title, abstract, keywords dalam kurun waktu 2016 –2020. Data berupa jumlah publikasi pertahun, jurnal yang memuat artikel mobile payment, mobile, payment, e-wallet, electronic walet, dan subjek dianalisis menggunakan Microsoft Excel. Sedangkan untuk tren pemetaan topik dianalisis dengan menggunakan sofware VosViewer. Hasil penelitian menunjukkan bahwa perkembangan pertumbuhan tahun 2016 - 2020 yang terindek di Scopus tertinggi terjadi pada tahun 2020 yang mencapai 82 publikasi (30.5 %). Publikasi internasional terbanyak dipublikasikan pada jurnal IEE sebanyak 12 artikel. Hasil penelitian menunjukan bahwa topik penelitian tentang pembayaran seluler atau mobile payment atau e-wallet masih didominasi oleh penggunaan model teori Technology acceptance Model (TAM), Trust dan perceived usefulness masih menjadi variable penelitian terbanyak, pilihan penggunaan metode survey,dengan tools analisis Structural Equation Model (SEM) khususnya PLS (partial least square), didominasi secara geografis pada penelitian pada negara berkembang (developing Country). Untuk penelitian selanjutnya penulis menyarankan perlu adanya penambahan kata kunci agar lebih banyak hasil penelitian yang lebih akurat dan komprehensif.

Production of Shadow Puppet Performances in Building Artistic Entrepreneurship Juju Masunah; Putri Lilis Dyani; Vanessa Gaffar; Maya Sari
Journal of Sustainable Tourism and Entrepreneurship Vol. 3 No. 2 (2022): January
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/joste.v3i2.1221

Purpose: This research describes the efforts to promote entrepreneurial motivation through shadow puppet performances. Research Methodology: This research used a project-based approach, and the activities are initiated by: 1) diagnosing the problems of performing arts entrepreneurship, 2) creating art incubation designs, 3) implementing activity plans, and 4) evaluating activities through performances. The participants were students with educational backgrounds in dance, music, and fine arts at Universitas Pendidikan Indonesia, as well as partners in the Indigo Moon Theater, a community-based in London. Results: A production of shadow puppet performance art with a Jungle Book story can foster students’ entrepreneurial motivation, shown through paid performances and business planning sales of show packages, merchandise, and a shadow puppet workshop model for children and families. Limitations: This research cannot assist the participants in managerial work to continue their business. Contributions: This research contributes to developing art entrepreneurship in the performing arts field as part of Indonesia’s creative industry sub-sector.

Memahami Kepuasan Pelanggan terhadap Pelayanan Hotel: Suatu Tinjauan Pustaka Sistematis Rina Suprina; Heny Hendrayati; Vanessa Gaffar; Ratih Hurriyati
Jurnal Manajemen dan Organisasi Vol. 13 No. 3 (2022): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Customer satisfaction is an important factor in the management of the hospitality industry because satisfied customers tend to revisit and provide recommendations to others so that in the end it will provide benefits for the hotel. This paper aims to review the literature related to hotel guest satisfaction. To obtain literature data, the Publish or Perish software was used and the Google Scholar and Scopus databases in Publish or Publish were selected. The title word used is "customer satisfaction hotel". The results of the initial data search were then rechecked by removing documents that were considered less relevant to the keywords/titles discussed. The final search results using the Google Scholar and Scopus databases were then stored in the Mendeley reference manager. Using Mendeley and Publish or Perish software, data on the 10 most cited articles and data on the 8 best journals were obtained. Furthermore, VOSviewer software was used to obtain network visualization and cluster data consisting of items that appear in each cluster. This study provides an overview for further research on hotel customer satisfaction related to factors that need to be investigated further. The results of this literature review will also be useful for hotel managers in an effort to increase customer satisfaction by considering factors related to customer satisfaction.

PENINGKATAN KUALITAS TATA KELOLA LEMBAGA KEUANGAN BERBASIS KOMUNITAS DENGAN IMPLEMENTASI GOOD CORPORATE GOVERNANCE Annisa Ciptagustia; Maya Sari; Vanessa Gaffar
Journal of Community Service Vol 4 No 1 (2022): JCS, June 2022
Publisher : Ikatan Dosen Menulis

Lembaga keuangan berbasis komunitas termasuk salah satu jenis lembaga keuangan mikro (LKM) dan diyakini sebagai solusi efektif bagi masyarakat kelas menengah ke bawah sebagai akses jasa keuangan. LKM berperan dalam memberikan jasa pengembangan usaha dan pemberdayaan masyarakat, baik pinjaman, pembiayaan dan pengelolaan simpanan anggotanya. Salah satu bentuk LKM yang popular adalah koperasi. Namun, eksistensi koperasi aktif dari tahun 2016-2020 sebanyak 81.686 terindikasi tidak aktif. Penilaian keaktifan secara kelembagaan dan usaha telah melaksanakan Rapat Anggota Tahunan (RAT), yang mengindikasikan sudah berbadan hukum. Permasalahannya adalah koperasi tidak berbadan hukum. Hal ini terkait rendahnya literasi tata kelola dan sederhana. Seperti tidak adanya AD/ART, tidak adanya laporan kinerja sehingga jauh dari kesan professional. Mitranya Koperasi swadaya warga RT.04 dan RT.03 di lingkungan Komplek Margahayu Raya Barat Bandung. Maka tujuan kegiatan ini yaitu meningkatkan kualitas tata kelola dengan menerapkan Good Corporate Governance (GCG). Metode yang digunakan sosialisasi dan workshop kepada seluruh perangkat koperasi. Hasil kegiatan ini adalah tersedianya AD/ART tertulis dan disepakati seluruh anggota serta penerapan GCG.

Community Participation in Sports after the Tour de Singkarak Sports Event in Kerinci Regency Wawan Junresti Daya; Amung Ma'mun; Vanessa Gaffar; Nuryadi Nuryadi
JURNAL PENDIDIKAN JASMANI DAN OLAHRAGA Vol 8, No 1 (2023): Health Benefits of Exercise and Physical Activity
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jpjo.v8i1.56113

Tour de Singkarak (TdS) is an international cycling event held by the West Sumatra government since 2009. The problem of this study was that the significance of the effect or impact of the Tour de Singakarak (TdS) in increasing the participation rate of people in sports in Kerinci Regency was not yet known. The authors used a quantitative method to reveal research findings in this study. The cross-sectional design was used to collect data. Participants of this study were 509 people spread over 18 sub-districts in Kerinci Regency. The data were analyzed using SPSS software. The results showed that the Tour de Singkarak (TdS) bicycle racing event increased the community sports participation rate in Kerinci Regency by 65%. It indicates that the Tour de Singakrak (TdS) bicycle racing event effectively increases community sports participation rates, especially in Kerinci Regency. Therefore, future sporting events must be carried out continuously to maintain community participation in sports. The high participation of people in sports in an area will bring many benefits to that area.

Customer Engagement: Eksplorasi Customer Relationship Management dan Media Sosial di UMKM Vanessa Gaffar; Tika Annisa Koeswandi; Annisa Ciptagustia
Organum: Jurnal Saintifik Manajemen dan Akuntansi Vol 6, No 1 (2023): Organum: Jurnal Saintifik Manajemen dan Akuntansi, June 2023
Publisher : Universitas Winaya Mukti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35138/organum.v6i1.322

This study aims to explore how Customer Relationship Management (CRM) and Social Media affect to Customer Engagement at the MSMEs in the city of Bandung. This study used a descriptive-quantitative approach involving 336 SMEs in the city of Bandung. Data were collected through questionnaires and literature studies. Data were analyzed using path analysis where variable (X1) was CRM, social media was variable (X2) and variable (y) was Customer Engagement. The results of this study indicate that there is a strong relationship between CRM and Social Media. The direction of the relationship is positive which shows a unidirectional relationship pattern, which means that when there is an increase in CRM it will be followed by an increase in Social Media, and vice versa. Based on the test results it can also be concluded that CRM and Social Media have a significant effect on Customer Engagement, both jointly and partially. The suggestions for further research are to examine whether customer engagement can affect customer loyalty, especially to the consumers in today's digital era.

Study of The Factors That Influence Brand Loyalty Simpati Cards PT. Telkomsel Tbk Mahadi Pardede; Vanessa Gaffar; Hilda Monoarfa
West Science Social and Humanities Studies Vol. 2 No. 07 (2024): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v2i07.952

Customer loyalty is critical for success in today's saturated mobile telecommunications industry. However, maintaining allegiance remains challenging given technology advancements and intensifying competition. This study examines the determinants of loyalty towards Simpati, the prepaid brand of Indonesia's largest operator Telkomsel. A qualitative case study methodology was employed, comprising an extensive literature review on customer experience, satisfaction, trust, switching costs and their influence on brand loyalty in the mobile sector. Particular focus was placed on publications related to Telkomsel and its prepaid offerings. Customer data from secondary sources was also analyzed to identify patterns relating to the research objectives. The findings indicate that service quality is a key antecedent of customer experience and satisfaction. Superior fulfillment of expectations cultivates a positive brand image and drives attachment. Meanwhile, affective factors like emotional engagement and trust act as mediators reinforcing loyalty intentions over the long-term. Competitive pricing and targeted promotional campaigns also enhance perceived value. Additionally, high perceived switching costs curb defection propensity due to customers' sunk investments in the relationship.

Gastronomic Festival Attribute and Customer Engagement to Customer Delight Through Customer Experience and Social Interaction Value Gitasiswhara, Gitasiswhara; Nurriyati, Ratih; Gaffar, Vanessa; Wibowo, Lili Adi; Abdullah, Taufik
Jurnal Pendidikan Ilmu Sosial Vol 30, No 2 (2021): : JPIS (Jurnal Pendidikan Ilmu Sosial): December 2021
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jpis.v30i2.41253

The purpose of this study is to determine the impact of gastronomic festival attributes and customer engagement on customer delight as measured by the Customer Value Experience and social interaction. Two independent variables are used in this analysis: Gastronomic Festival Attributes and Customer Engagement. The dependent variables are Customer Delight, social interaction and Customer Value Experience. The research design is quantitative, with the objective of eliciting information about the description and use of Culinary Sites in Indonesia during the covid 19 epidemics, in order to create a virtual model of Gastronomic Festival Attributes on Culinary Sites in Indonesia. As a result of the Covid 20 epidemics, the results indicated that the greatest influence is exerted by the Gastronomic Festival Attribute to Customer Value Experience. Customer Engagement results in Customer Delight, and the Gastronomic Festival Attribute results in Customer Delight as well. The research findings are intended to bolster all previously developed hypotheses, including those regarding Customer Engagement, Gastronomic Festival Attribute, Customer Value Experience, and Customer Delight.

HUBUNGAN INTERNAL MARKETING DENGAN EXCELLENT SERVICE DI UMKM (Usaha Mikro, Kecil dan Menengah) Pauzy, Depy Muhamad; Hurriyati, Ratih; Gaffar, Vanessa; Hendrayati, Heny
Journal of Business Management Education (JBME) Vol 7, No 3 (2022)
Publisher : Business Education Program of Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jbme.v7i3.37725

Internal marketing dan excellent service merupakan aspek penting dalam meningkatkan kinerja karyawan serta kepuasan pelanggan. Artikel ini bertujuan untuk menganalisis hubungan Internal marketing dengan excellent service pada perusahaan UMKM (Micro, Small and Medium Enterprises). Artikel ini menggunakan metode tinjauan sistematis yaitu dengan mengumpulkan data yang diambil dari berbagai sumber resmi kemudian dianalisis hasilnya. Hasil dari artikel ini ialah Internal marketing sangat erat hubungannya dengan excellent service karena internal marketing menekankan pada pentingnya peningkatan kualitas layanan terhadap karyawan. Kepuasan karyawan akan berdampak terhadap excellent service yang baik dan mampu meningkatkan keuntungan pada perusahaan UMKM. Oleh karena itu hubungan internal marketing dengan excellent service sangat berkaitan dan saling berberhubungan satu sama lain. Artikel ini memuat 27 paper yang di review dari database atau publisher.Kata Kunci : Internal Marketing; Excellent service; UMKM

The Role of Humanitarian Logistics, Supply Chain Traceability, On Quality Healthcare: A Systematic Literature Review and Future Research Agenda Akubia, Gilbert Korku; Gaffar, Vanessa; Sultan, Mokh Adib; Andriana, Denny
Journal of Business Management Education (JBME) Vol 9, No 2 (2024)
Publisher : Business Education Program of Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jbme.v9i2.72898

This systematic literature review examines the role of humanitarian logistics and supply chain traceability in delivering quality healthcare, especially in disaster management. The literature search was completed on October 31st, 2023, using the PRISMA method. After combining results, 864 papers were selected, followed by 118 screening based on title and abstract to ensure alignment with review objectives and performance measurement scope. It highlights the importance of timely and efficient responses during crises, focusing on the integration of supply chain traceability systems, technological advancements, and stakeholder collaboration. The review identifies challenges and opportunities, offers insights into best practices, and addresses ethical considerations. The findings aim to inform policymakers and organizations, providing a comprehensive understanding of how the intersection of humanitarian logistics and supply chain traceability enhances healthcare services' resilience and effectiveness in disaster-prone regions. In response to global challenges, this systematic literature review investigates the relationship between humanitarian logistics, supply chain traceability, and quality healthcare. It highlights the significance of supply chain traceability in improving transparency, accountability, and service quality. The review also looks at technological enablers like blockchain, RFID, and IoT, emphasizing stakeholder collaboration for optimal disaster response.

Co-Authors -, Lisnawati Abdul Rozak Adhistian, Patria Adib Sultan, Adib Adiwibowo, Lili Aggi Panigoro Sarifiyono Agus Fatkhurohman Handoyo Agus Rahayu Agus Rahayu Ahmad Azam Sulaiman, Ahmad Azam AKUBIA, GILBERT KORKU Amung Ma'mun Amung Ma'mun Anasti Desliana, Anasti Andar Danova Lastaripar Goeltom Andriana, Denny Ani Rakhmanita Annahli, Yuliarti Maghfira Arfiansyah, Ferry Arhesa, Sandra Ari Riswanto, Ari Arie Indra Gunawan Arissaputra, Rivaldi Asimah, Vincent Kweku Askolani Askolani, Askolani Asmara, Maisa Azizah Ayu Nurwitasari Azizah Asmara, Maisa Azzahra, Fanny Fatimah Bahri, Khoirun Nisa Bambang Widjajanta, Bambang Bansah, Pearl Fafa Buana, Dwinto Martri Aji Chatarina Umbul Wahyuni Ciptagustia, Annisa Dani Kurniawan, Dani Depy Muhamad Pauzy Dewi Pancawati Novalita, Dewi Pancawati Dhana, Irgi Resa Widia Didit Haryadi Dirgantara, Puspo Dewi Disman, Disman Ekaputra, Virda Dimas Eko Susanto Endrianto, Gunawan Erwin Yulianto Fatya Amalia Femmy Effendy Gita Siswhara Handoyo, Agus F Hari Mulyadi, Hari HARIYANTO HARIYANTO Heny Hendrayati Heri Purwanto Heryana, Tony Hilda Monoarfa Igus Rahmat Ginanjar Ilma Indriasri Pratiwi Ina Ratnasari, Ina Indra Kurniawan Iqlima Ramadhani Irfan Taufik Rahman, Irfan Taufik Januar, Muhammad Fikry Januar Juju Masunah Juju Masunah Jumadil Saputra Karsikah, Karsikah Khairunnisa, Zahra Nadhira Kinanti Pra Ramdhani, Kinanti Pra Koeswandi, Tika Krishna Yuliawati, Ayu Kumara, Gatot Kunta Kusumah, AHG Kusumah, Ahmad H.G L. Lisnawati Lesmana, Fanji Lili Adi Wibowo Lisnawati Lisnawati Ma'mun, Amung Mahadi Pardede Maya Sari Maya Sari Mega Fitriani Adiwarna Prawira Meta Arief Meta Arief, Meta Miftahuddin, S.Si.,MAB., asep Mirza Abdi Khairusy Mokh Adib Sultan, Mokh Adib Monoarfa, Hilda Muhammad Iqbal Alamsyah Muhammad Labib, Muhammad Muji Gunarto Munawar, Asep Mustika Fitri Nasution, Harmansyah Nkansah, Obed Kwabina Opoku Novianto, Untung Nurali , Nurali Nurianah, Nurianah Nurriyati, Ratih Nuryadi Nuryadi Opoku Nkansah, Obed Kwabina Pardede, Mahadi Perdana, Yoga Pitri Yanti Pitri Yanti Piyoh, Dea Dela Pranata, Rengga Madya Prasetyo Harisandi Prianto, Arif Primaskara, Ery Primaskara, Ery Adam Priyo Wibowo Purwanto Purwanto Puspo Dewi Dirgantari Puspo Dewi Dirgantiri Putra, Alfian Prayana Ardie Putri Lilis Dyani Putri, Arvianti Farah Natsya Ratih Hurriyati Ratih Hurriyati Resa Nurlaela Anwar Revaldhi, Andriana Rifaldi, M. Diky Rina Suprina Rina Suprina Rini Andari, Rini Rofi Rofaida Rusmiati Rusmiati Saefuloh Saman, Saefuloh Saepudin, Didin Saputra, Deddy Rahmat Saputra Rahmat Saur Costanius Simamora, Saur Costanius Sentika, Sarah Setiawan, Rahyuniati Shahril, Aslinda Siregar, Alfi Syahrah Sri Rizki Handayani Sri Utami Sri Yusriani Suarna, Indri Ferdiani Sugiharto, Nur Aziz Suryana Suryana Sutikno, Aldilla Yulia Wiellys Taufik Abdullah Tia Yuliawati Tika Annisa Koeswandi Tika Annisa Koeswandi Triyono, Sunu Puguh Vida Oriana, Aurel Virda Dimas Ekaputra Vitri Dwi MD, Vitri Walda P., Arvega Syah Wawan Junresti Daya Wenda Wahyu Christiyanto Wibowo, Lili Widhi Ariyo Bimo Widi Senalasari Wijaya, Ni Putu Nurwita Pratami Yamin, Muhammad Zaky Yeliawati, Ayu Krishna Yeni Yuniawati, Yeni Yogi Suprayogi Sugandi Yusoff, Yusliza Mohd Zuhroh, Siti

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