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Penyelesaian Sengketa Konsumen Dalam E-Commerce Di Indonesia Amelia, Rizky; Sarbini, Ilyas; Adnan; Sukirman
Fundamental: Jurnal Ilmiah Hukum Vol. 12 No. 1 (2023): Fundamental: Jurnal Ilmiah Hukum
Publisher : Universitas Muhammadiyah Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34304/jf.v12i1.92

Abstract

Semakin tinggi transaksi perdagangan elektronik maka semakin tinggi juga potensi sengketa konsumen dalam transaksi perdagangan elektronik (e-commerce). Untuk aspek perlindungan konsumen Indonesia telah memiliki UU Perlindungan Konsumen No 8 Tahun 1999, namun seiring berjalannya waktu undang-undang tersebut dinilai tidak cukup menjadi payung perlindungan hukum penyelesaian sengketa konsumen di dalam transaksi e-commerce. Tujuan penelitian ini adalah untuk mengetahui bagaimana penyelesaian sengketa konsumen dalam e-commerce di Indonesia. Metode penelitian yang digunakan adalah metode normatif. Hasilnya, perlindungan konsumen dalam transaksi e-commerce dapat dilakukan pra beli, sementara untuk pasca beli, apabila terjadi sengketa dapat dilakukan proses penyelesaian sengketa dengan dua pendekatan utama yaitu Internal Dispute Resolution dan Eksternal Dispute Resolution.
Konsepsi Hak Asasi Manusia dalam Pemenuhan Hak Konstitusional Warga Negara di Desa Karampi yang Belum terjangkau Sinyal: Telaah Konstitusi Pasal 28F UUD NRI Ilham; Gufran; Waliyudin; Adnan; Raisul Amin Loamena; Muh. Fitrah, Muh. Fitrah
Fundamental: Jurnal Ilmiah Hukum Vol. 12 No. 2 (2023): Fundamental: Jurnal Ilmiah Hukum
Publisher : Universitas Muhammadiyah Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34304/jf.v12i2.176

Abstract

Penelitian ini adalah penelitian hukum yang berupaya untuk mendeskripsikan bagaimana model konsepsi Hak Asasi manusia dalam pemenuhan Hak konstitusional warga Negara di Desa karampi yang belum teraliri oleh Sinyal dengan telaah konstitusi pasal 28F UUD NRI 1945. Tujuan penelitian ini adalah untuk mengetahui bagaimana konsepsi Hak Asasi manusia dalam pemenuhan Hak konstitusional warga Negara di Desa karampi yang belum teraliri oleh Sinyal. Metode yang di gunakan dalam penelitian ini ialah metode penelitian hukum Yuridis Normatif. Spesifikasi penelitian dalam penulisan hukum ini adalah dekriptif- analitis, dengan menggambarkan peraturan perundangan yang berlaku dikaitkan dengan teori-teori hukum dan praktek pelaksanaan hukum positif yang menyangkut permasalahan dalam penelitian ini. Hasil penelitian menunjukkan bahwa secara konseptual, apabila HAM telah beralih menjadi Hak Konstitusional, maka kedudukan dan penjaminan Hak tersebut lebih kuat di bandingan dengan HAM yang tidak di atur dalam Konstitusi. Jika di tinjau berdasarkan pasal 28F UUD NRI 1945, melalui kata setiap orang berhak untuk mengakses Informasi demi pengembangan diri dan lingkungannya, maka berdasarkan doktrin Hak Konstitusional, bahwa pemenuhan akan Hak Konstitusional warga Negara di Desa karampi tersebut menjadi lebih Kuat, walaupun pada kenyataannya jaminan Hak konstitusional warga negara di Desa karampi tidak di penuhi sebagaimana harusnya. Orisonalitas penelitian ini menunjukkan bahwa belum ada penelitian yang berupaya untuk meneliti hal yang sama, sehingga perlu kiranya peneliti mengangkat topik ini.
THE INFLUENCE OF AUGMENTED REALITY (AR) TECHNOLOGY, ADVERTISING APPEALS, LIVE SHOPPING, AND INFLUENCER MARKETING ON PURCHASING DECISIONS FOR HANASUI LIPSTICK PRODUCTS (CASE STUDY ON FEMALE STUDENTS IN LHOKSEUMAWE CITY) Cut Dhea Fidela; Adnan; Naufal Bachri; Rahmaniar
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 4 (2025): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i4.4069

Abstract

The present study investigates the influence of Augmented Reality (AR), advertising appeal, live shopping and influencer marketing on consumer purchasing decisions, with a specific focus on female university students in Lhokseumawe City as consumers of Hanasui lipstick products. The accelerated evolution of digital marketing platforms, in conjunction with the incorporation of interactive technologies, has profoundly influenced consumer behaviour, particularly within the cosmetics industry, where the experience of products holds particular significance. A purposive sampling method, categorised as non-probability sampling, was employed to select 120 respondents. The data were collected through an online questionnaire, which was distributed via Google Forms. The data were then analysed using multiple linear regression with SPSS version 21. The findings indicate that augmented reality (AR), advertising appeal, and live shopping features have a significant and positive influence on purchasing decisions, suggesting that immersive experiences and interactive product demonstrations enhance consumer confidence and interest. However, the investigation revealed that influencer marketing did not demonstrate a significant effect, suggesting that personal factors or peer recommendations may have a greater impact on consumer behaviour in this context than promotional content from influencers.
THE INFLUENCE OF LIVE STREAMING, CASHBACK, AND FREE SHIPPING ON PURCHASING DECISIONS PURCHASE OF TIKTOK SHOP (A STUDY OF MANAGEMENT STUDENTS AT MALIKUSSALEH UNIVERSITY) Nidea Rinzeni; Adnan; Widyana Verawati Siregar; Rusydi Abubakar
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 6 (2025): November
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i6.4070

Abstract

This study aims to examine the influence of live streaming, cashback, and free shipping on purchasing decisions on TikTok Shop (a study of management students at Malikussaleh University). Data in this study was collected using a questionnaire as a data collection instrument. The sample size for this study was 102 respondents. This study employed a quantitative approach using multiple linear regression analysis and was processed using the SPSS (Statistical Package for the Social Sciences) software. Hypotheses were determined using SPSS version 25.0. The results of this study indicate that, partially, the Live Streaming variable has a positive and significant effect on purchasing decisions on TikTok Shop, statistically 0.001 < 0.005, and has a t-value > t-table, 2.907 > 1.660. The Cashback variable has a positive and significant effect on purchasing decisions on TikTok Shop, statistically 0.004 < 0.005, with a t-value > t-table, 2.771 > 1.660. Furthermore, the Free Shipping variable has a positive and significant effect on purchasing decisions on TikTok Shop, statistically 0.000 < 0.005, with a t-value > t-table, 9.825 > 1.660. The adjusted R-square value for the independent variables—live streaming, cashback, and free shipping—indicates that 70.1% of the variance is explained by these variables, while the remaining 29.1% is explained by other variables not included in this study.
THE EFFECT OF DISTRIBUTION COST, DISTRIBUTION CHANNELS AND MARKETING CHANNELS ON THE SALES VOLUME OF MIE SEDAAP ON PT. ADR WING GROUP LHOKSEUMAWE CITY Muhammad Rizki; Adnan
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 2 No. 8 (2023): JULY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v2i8.187

Abstract

This study aims to determine how the effect of distribution costs, distribution channels, and marketing channels on the sales volume of Mie Sedaap at PT. ADR Wings Group in Lhokseumawe City. The data used in this study was primary data by distributing questionnaires to 90 respondents. The data analysis technique used in this study is multiple linear regression analysis consisting of data instrument tests, classical assumption tests, and hypothesis testing using SPSS software version 26. The results showed that distribution costs, distribution channels, and marketing channels had a positive and significant effect on the sales volume of Mie Sedaap at PT. ADR Wings Group in Lhokseumawe City.
THE INFLUENCE OF PRODUCT QUALITY, PRODUCT DESIGN AND PRICE ON THE DECISION TO PURCHASE BOGO RETRO CLASSIC HELMETS AMONG MANAGEMENT STUDYPROGRAM STUDENTS FACULTY OF ECONOMICS AND BUSINESS MALIKUSSALEH UNIVERSITY Uli Artha Manullang; T. Edyansyah; Adnan; Muchsin
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 3 No. 2 (2024): JANUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v3i2.335

Abstract

This research aims to see the influence of product quality, product design and price on purchasing decisions for Bogo Retro Classic helmets among students in the Management Study Program, Faculty of Economics and Business, Malikussaleh University. The sampling technique in this research is purposive sampling. The sample in this study was 92 consumers who used Bogo Retro Classic helmets among students in the Management Study Program, Faculty of Economics and Business, Malikussaleh University. The analytical tools used are multiple linear regression tests and hypothesis testing using the t test and F test. The results of the research show that partially the variables Product Quality and Product Design have a positive and insignificant influence on the decision to purchase Bogo Retro Classic helmets among students in the Management Study Program, Faculty of Economics. and Malikussaleh University Business. Meanwhile, the price variable has a significant influence on the decision to purchase the Bogo Retro Classic helmet for students in the Management Study Program, Faculty of Economics and Business, Malikussaleh University. The variables of product quality, product design and price have a positive and significant effect on the decision to purchase the Bogo Retro Classic helmet for students in the Management Study Program, Faculty of Economics and Business, Malikussaleh University.
ANALYSIS OF FACTORS IMPULSIVE BUYING (Case Study in Suzuya Lhokseumawe Mall) Adnan; Desi Ariani Rahayu; Siti Maimunah; T. Edyansyah
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 3 No. 2 (2024): JANUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v3i2.345

Abstract

This research aims to determine and analyze the magnitude of the influence of implosive buying factors at Suzuya Mall, Lhokseumawe city and to find out which factors have the most dominant influence on impulsive buying at Suzuya Mall, Lhokseumawe city. The factors that influence impulsive buying in this research are Fashion Involvement, shopping lifestyle, and Store Atmosphere. Where data from these variables is taken using the incidental sampling technique, which is part of non-probability sampling. Where all these variables will be measured using an ordinal scale. The data used in this research is primary data obtained by distributing questionnaires to 100 respondents who made purchases at Suzuya Mall, Lhokseumawe city. The data analysis technique used is multiple linear regression with the help of SPSS software. The research results show that Fashion Involvement, shopping lifestyle, and Store Atmosphere have a positive and significant effect on impulsive buying at Suzuya Mall, Lhokseumawe city. Meanwhile, the results of the coefficient of determination test showed that implosive buying at Suzuya Mall, Lhokseumawe city was influenced by Fashion Involvement, shopping lifestyle and Store Atmosphere by 64 percent.
THE INFLUENCE OF PRICE, LOCATION, AND WORD OF MOUTH ON PURCHASING DECISIONS AT 35.000 CONVENIENCE STORES (Case Study at Cut Kinan Store In Krueng Geukuh, Dewantara District, Aceh Utara Regency) Riva Hayatunnisa; Adnan; Juli Mursyida; Yuli Asbar
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 3 No. 2 (2024): JANUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v3i2.346

Abstract

This study aims to determine how the influence of price, location, and word of mouth on purchasing decisions at the Cut Kinan Store in Krueng Geukuh, Dewantara District, North Aceh Regency. Purchase decisions are measured using indicators consisting of product choice, brand choice, dealer choice, purchase time, and purchase amount. Then the price variable indicators used consist of affordability, price suitability with product quality, price competitiveness, and price suitability with benefits. Meanwhile, location variables use indicators consisting of access, visibility, traffic, parking lots, and expansion. As well as word of mouth variables using indicators consisting of speakers, topics, tools, speaker participation, and supervision. Where all these variables will be measured using an ordinal scale. The data used in this study was primary data obtained by distributing questionnaires to 96 respondents who made purchases at Toko Cut Kinan. The data analysis technique used is multiple linear regression using the help of SPSS software version 26. The results showed that price, location, and word of mouth had a positive and significant effect on purchasing decisions at the Cut Kinan Store in Krueng Geukuh, Dewantara District, North Aceh Regency. Meanwhile, the results of the coefficient of determination test found that purchasing decisions at Cut Kinan Store were influenced by price, location, and word of mouth by 60.8 percent.
THE INFLUENCE OF TRUST, COMMITMENT AND COMMUNICATION ON CUSTOMER RETENTION FOR SUPERMI PRODUCTS IN LHOKSEUMAWE CITY Wirdatul Ahya; Heriyana; Adnan; Hamdiah
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 3 No. 2 (2024): JANUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v3i2.349

Abstract

This problem has become a problem in marketing activities which are currently intensively competing in the food industry. and resulting in increasingly strong business competition. Many companies compete to attract consumer attention from competitors with the aim of maintaining and increasing company sales. Many companies compete with each other to win the first position in the position of Best Brand in the Food Industry. One food product that currently has quite good marketing potential is instant noodles. Indofood is one of the Instant Noodle market segments which has been known since 1968 with its product Supermie. However, the development of instant noodles increased and competition was very sharp, causing Supermi products to experience a decline, especially after the launch of Mie Sedap by the Wings Group. The aim of this research is to analyze and determine the influence of trust, commitment and communication on customer retention in Lhokseumawe City. This type of research is quantitative research with a consumer population in Lhokseumawe City. Respondents totaled 120 people, taken using purposive sampling technique. The data source comes from primary data obtained through distributing questionnaires. The data analysis techniques used are descriptive analysis methods and multiple linear regression analysis, classical assumption tests, instrument tests (validity and reliability), hypothesis tests and coefficients of determination as well as correlation tests and analyzed with the help of the SPSS version 26 application program. The results of the research show that in general Simultaneous trust and commitment have a positive and significant effect on customer retention for Supermie products in Lhokseumawe City. Meanwhile, partially the communication variable does not have a significant influence on customer retention. However, the variables of trust and commitment have a significant influence on customer retention for supermie products in Lhokseumawe City.
THE INFLUENCE OF SERVICE QUALITY ON CONSUMER SATISFACTION AT THE GANDA BAKERY IN PEMATANG SIANTAR Dian Pertiwi; Mariyudi; Adnan; Heriyana
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 3 No. 3 (2024): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v3i3.376

Abstract

This research aims to find out how service quality influences consumer satisfaction at the Ganda Bakery in Pematangsiantar. The consumer satisfaction indicators used consist of fulfilling consumer expectations, attitude or desire to use the product, recommending to other parties, service quality, loyalty, good reputation, location. then the indicators of reliability used consist of compliance with promises, responsibility, good impression, punctuality, appropriate information. The indicators of responsiveness used consist of fast service, helping consumers, responsive handling of responses. Indicators of assurance consist of communication, credibility, security, competence. Indicators of empathy consist of access, communication, ability to understand customers. Furthermore, indicators of physical evidence consist of the latest or newest equipment, attractive physical facilities, neat appearance and appropriate physical facilities. Where all these variables will be used using the Likert scale. The data used in this study is primary data obtained by distributing questionnaires to 130 consumers who buy at Ganda Bakery in Pematangsiantar. The data analysis technique used in this study is multiple linear regression analysis using the help of SPSS software version 25. The results showed that reliability, responsiveness, assurance, emphaty and physical evidence partially had a positive and significant effect on the consumer satisfaction at the Ganda Bakery in Pematangsiantar.
Co-Authors , M. Arzandy Marsal -, Muhammad Fahminuddin -, Suci Andriani A. Aldi Syarifuddin Abdul Muis Abu Bakar Adnan Adnan Afrida, Rina Agus Putra AS Agus Salim Nazar Ahmad Aiyub Akrom, Akrom Alam, Dawood Shah Aldi, Suhardi Alimuddin Ali Amelia, Nila Amiruddin Amirullah Ananda Rizky Andani Achmad Andi Asmawati Azis Andi Bustan Didi Andi Mulawakkan Firdaus Andi Tenri Ola Rivai Andri Ani Nur Andriani, Suci Anwar Ari Lasta Irawan Ari Pramuja Adittiya, Ari Pramuja Adittiya Aris Susanto Aristiani, Windy Arsal, A. Farida Arwana, Wandi Asdar Asfarina, Sharwanda Astri, Zul Asy'ari Nisyullah Awi Dassa Ayu Alfina Pratiwi Amar Bahri, Halida Bauzad, Andi Nur Anugrah Boy Riza Juanda Budi Setiawan Chaeril Syafri Chairil Akhyar Chalirafi Cut Darmawati Cut Dhea Fidela Cut Evi Oktaviani Cut Mulyani Cut Nazira Maulida Cut Nurul Azman Dara Darmawati Muchtar Desi Ariani Rahayu Desti Ayu Dhiya Wirdatul Izzah Dian Pertiwi Dwi Pramesti. Y Dwi Rahayu Dini Eko Fransiko Eko Fransisko Elistiana, Dinda Ian EM Yusuf Iis Endah Yuniarti, Endah Eneng Muslihah Erlangga, Anak Agung Gde Wahyu Sukma Ermin, Ade Erni Fhonna Fachrunnisa, Nurul Fachry Zaldi Fadillah, Muammar Fahri Ramadhan Fairus Fandi Ahmad Farah Anissa Farhan Kandarifa Fathul Rezki Iradha Fatimah Azzahrah Fatur Fauziah, Rani Fazrurrakhman Al Farisi Febri Nur Pramudya Fini Nurul Azzara Fiqrayanti, Nurul Firdaus Daud G.H, Muliana Gufran Hakiki, Iqmal Hamdiah Hamka.L Harmoko Haryuni Henni Sutryani Henny Setyawati Henra Malik Heriyana Herman Fithra Hisyam Hisyam Ihsan Husain, Nazar Husaini I Made Alet Ikram Ikramuddin, Ikramuddin Iksan ILHAM Imaduddin, Asad Ishak, Musli Isna Apriliza Aisyah Iswahyudi Jasman Jawad, Ahmad Juanda, Boy Riza Juhriati Juli Mursyida Juliantara, Pande Putu Ode JuliMursyida Jullimursyida Jumaini Junaidin, Junaidin Kahar Kahar Keysha Alia Salsabila Pasaribu Khairina AR Khairunnisa La Jeti Layli Pitri Yani Lestari, Dian Dwi Likdanawati M. Ilham Akbar Sabri M. Jabir M M.Subhan Marbawi, Marbawi Mardia Apriani Mardia Apriansi Mardian Apriansi Maria Heviyanti Mariyudi Marshanda Yuwinancy Maryatul, Maryatul Maryudi Marzuki Masdar, Rinaldi Matriadi, Faisal Ma`arij, Aman Minahari Miswar T Mohd. Heikal Monica Juliani Sagala Mu'azzaz, Nisrin MUCHSIN Muh Rizwan Muh. Fitrah, Muh. Fitrah Muhammad Al Hafis Muhammad Amin Muhammad Ammar Naufal Muhammad Ichsan Adnan Muhammad Junda Muhammad Rijal Muhammad Rizki Muhammad Saleh Muhammad Whasil Mufti Ulwan Muhiddin Palennari Mujahid Damopolii Muliyani Munandar Musahadi Mustapa, Doni Nadhila Isara Nadila Yusrina Nasot, Marselinus Nasrullah Naufal Bachri, Naufal NIA FEBRIANTI, NIA Nidea Rinzeni Nova Lestari, Diana Nugraha, Azmi Fathin Eka Nur Alamsyah, Nur Nur Ifansyah Nurdin, Rizky Aprilliani NURUL HIKMAH Pane, Febbri Andreas Parwito Parwito, Parwito Putri Faradila Putri Milanda Bainamus Putri Nur Elvadita, Putri Regina Pratiwi Rachman Saleh Rahma Yanti Br Damanik Rahmaniar Rahmawati Rahmiza, Intan Raisul Amin Loamena Randitha Missouri Ratu, Tursina Raza, Hassam Riadi Suhendra Rico Nur Ilham Rini Qurratul Aini Rini Suryani Ristiana, Evi Riva Hayatunnisa Rizky Amelia Rizky Septika Utami Rofikah, Ummu Rosita Rosmaiti, Rosmaiti Rusdi Rusvita Rusydi Rusydi Abubakar Sabila, Rizka Aulia Sagita, Yelin Sahli, Argun Sahril Afandi S Samsul Bahri Sapna Biby Sara Paridah Sarbini, Ilyas Sari Yunus Shinta Novitalia Shobri Siska Tri Amanda Siti Maimunah Solly Aryza Sri Ulfa Junaidah Sri Wahyuni Suci Ramandhani Sugiarto, Sri Sukirman Sulfadli Sulindra, I Made Suryana, Irma SURYANI Su’da Al Muntazah Syahru Ramadhan Syamsul Bahri Sylfiyatul Hulfa Zalza T. Edyansyah, T. Edyansyah TARNO Taufiqurrahman Teuku Muhammad Azani Teuku Zulkarnaen Tiara, Dewi Titi Yulmaida Towaka, Suleman Uli Artha Manullang Ulia Fitri Ulya Alfandi Umi Kalsum Vidiana Anggeranika Vitia Cahyono Wahab, Isnaeni Wahyudin, Naufal Ilma Wahyudinsyah Waliyudin Widayati, Ulfa Widyana Verawati Siregar Wirdatul Ahya Yanita Yasin, Yade. K Yasmin Yatari Yusicha Yuli Asbar Yuniasih, Dewi Zabila, Mariana Afna Zahrul Fuadi Zait, Goma zamzami Zulfan