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Maintaining service quality: Examining the impact of the HESQUAL scale on student satisfaction in HEIs Pramono, Suwito Eko; Yulianto, Arief; Wijaya, Angga Pandu; Nasrun, Nasrun; Plangsorn, Boonrat
International Journal of Education and Learning Vol 7, No 2 (2025): August
Publisher : Association for Scientific Computing Electrical and Engineering(ASCEE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31763/ijele.v0i0.1603

Abstract

This study aims to examine the effect of service quality and technology support on student satisfaction through student perceived value. Research in Indonesia has yet to extensively investigate service quality in the education sector using the Higher Education Service Quality (HESQUAL) framework, which provides a more accurate measurement for higher education settings. Previous studies have often utilized SERVQUAL indicators, which are not fully suitable for evaluating quality in the context of higher education institutions (HEIs). Moreover, the role of technology support in shaping student perceived value within HEIs has not been thoroughly explored in prior research. A quantitative approach was adopted in this study, employing a non-probability sampling method using purposive sampling. The sample consisted of 246 postgraduate students from a public university in Indonesia. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (SEM-PLS) to examine the relationships among the variables. The findings reveal that service quality, as measured by HESQUAL, has a positive and significant effect on student satisfaction, but does not significantly influence student perceived value. In contrast, technology support has a positive and significant impact on both student perceived value and student satisfaction. These results highlight the critical role of service quality in enhancing student satisfaction within HEIs. The novelty of this study lies in its application of the HESQUAL framework as a context-specific instrument for measuring service quality in higher education, thereby addressing a methodological gap in Indonesian educational research where this approach has been scarcely utilized.
Inclusive Leadership in Enhancing Teacher Performance in Digital Transformation Era Dewi, Retno Kusumo; Pramono, Suwito Eko; Wahyudin, Agus
Proceedings of International Conference on Science, Education, and Technology Vol. 11 (2025)
Publisher : Universitas Negeri Semarang

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Abstract

The era of digital transformation has brought major changes to the world of education, including in the learning system, teaching process, and the use of digital technology in schools. Although it is expected that there will be an increase in teacher performance, various challenges are still faced, such as limited digital competence, gaps in access to technology, and low student achievement in international assessments. This study aims to examine the role of inclusive leadership in improving teacher performance in responding to the challenges of the Digital Transformation Era. Using a qualitative descriptive approach with a literature study method, this study analyzes various scientific publications that focus on inclusive leadership, teacher performance, and digital transformation in education. The results of the study show that inclusive leadership, which is characterized by openness, empathy, and collaboration, is able to create a supportive and adaptive work environment, empower teachers, strengthen digital literacy, and encourage learning innovation. Inclusive leaders are able to understand the diversity of teacher readiness, provide space for professional development, and create a sense of psychological safety. In conclusion, inclusive leadership is an effective strategy in improving teacher performance in the era of digital transformation, which has an impact on the quality of teaching and student learning outcomes.
Effectiveness of Manipulative Media in Improving Learning Outcomes of Fraction Addition in Elementary School Rukono, Rukono; Raharjo, Tri Joko; Pramono, Suwito Eko
International Journal of Education, Information Technology, and Others Vol 8 No 3.B (2025): International Journal of Education, information technology   and others (On Pro
Publisher : Peneliti.net

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Abstract

Learning done by teachers is still conventional and minimal in the use of concrete learning media. So this study aims to examine the effectiveness of using manipulative media in improving math learning outcomes, especially in the material of adding fractions with different denominators in elementary schools. The method used is library research with a descriptive qualitative approach. Data were obtained through a literature search on Google Scholar, with the criteria of relevant articles, accessible in fulltext, and published in the last six years (2018-2024). Of the 20 articles found, 6 of them were analyzed further because they had a direct relationship with the research topic. The results of the analysis showed that the use of manipulative media, whether in the form of paper, blocks, or transparent mica, proved effective in improving students' concept understanding and learning outcomes. This finding is reinforced by the significant increase in students' learning evaluation scores in various studies. Therefore, manipulative media is recommended as an alternative for interactive and meaningful learning in teaching mathematics at the primary school level.
The use of geogebra interactive multimedia on spatial ability of elementary students in 2020-2024 period Aminah, Siti; Rokhman, Fathur; Pramono, Suwito Eko; Subali, Bambang; Widiarti, Nuni
Jurnal Ilmiah Pendidikan Dasar Vol 12, No 2 (2025): Jurnal Ilmiah Pendidikan Dasar
Publisher : Prodi PGSD FKIP Universitas Islam Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/pendas.12.2.318-342

Abstract

Spatial ability constitutes a critical cognitive skill that facilitates students' capacity to comprehend and manipulate spatial information. In recent years, the integration of technology—particularly interactive multimedia tools such as GeoGebra—has garnered increasing attention as a means to enhance spatial ability among elementary school students. This study presents a literature review examining the effectiveness of GeoGebra in fostering spatial abilities in elementary education between 2020 and 2024. A total of eleven peer-reviewed articles were identified using Harzing’s Publish or Perish software in conjunction with Google Scholar. Each study was systematically analyzed, and pertinent data were synthesized into a table summarizing the title, authorship, year of publication, and principal findings. The review indicates that, relative to conventional instructional methods, the use of GeoGebra significantly enhances students’ mathematical comprehension. Key trends identified include notable improvements in visualization, mental rotation, and spatial problem-solving abilities among students engaged in GeoGebra-based instruction. The findings underscore the potential of GeoGebra as an effective pedagogical tool for promoting spatial reasoning and conceptual understanding in elementary mathematics education. These insights carry important implications for curriculum development, suggesting that technology-enhanced learning environments can foster greater student engagement and a deeper grasp of geometric concepts.
The Influence of Academic Supervision, Communication, and Participatory Decision Making on Teacher Performance with School Climate as Moderator Variable Dyah Rachmawatie, Agnees; Soesanto, Soesanto; Hudallah, Noor; Pramono, Suwito Eko; Yulianto, Arief
Educational Management Vol. 14 No. 1 (2025): Educational Management
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/eduman.v14i1.8371

Abstract

Teacher performance refers to the success of teachers in creating a directed and effective learning process. Factors that influence teacher performance include academic supervision, communication, participatory decision-making, and school climate. In practice, supervision is not always implemented effectively, and communication between principals and teachers does not consistently run harmoniously. This study aims to examine the influence of academic supervision, communication, and participatory decision-making on teacher performance, with school climate as a moderating variable. The research employed a quantitative survey design. Data were collected using questionnaires and documentation. Questionnaires gathered information related to academic supervision, communication, participatory decision-making, and school climate, while documentation was used to obtain Teacher Performance Assessment (PKG) data. The sample consisted of 114 civil servant (PNS) teachers and principals from four public junior high schools in Banyumanik Sub-district, selected using purposive sampling. The findings show that academic supervision, communication, and participatory decision-making each have a significant effect on teacher performance. School climate does not have a direct significant effect on performance, but it strengthens the influence of academic supervision and communication on performance. However, it does not moderate the influence of participatory decision-making. The study recommends providing opportunities for teachers to engage in decision-making and fostering a positive, supportive school climate to improve performance
Smart Learning from a Young Age : A Systematic Review of Digital Technology Integration for Cognitive Development Adam, Nabil Fikri; Pramono, Suwito Eko; Yulianto, Arief; Subali, Bambang; Widiarti, Nuni
Jurnal Kependidikan : Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran, dan Pembelajaran Vol. 11 No. 2 (2025): June
Publisher : LPPM Universitas Pendidikan Mandalika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jk.v11i2.15666

Abstract

This study aims to analyze the effectiveness of digital technology-based interactive learning media on cognitive enhancement in elementary education, thereby providing actionable insights to optimize teaching practices in the digital era. Employing a systematic literature review adapted from the PRISMA framework, the study conducted a structured search across three databases (Scopus, Web of Science, and Google Scholar) and identified 26 eligible articles that met predefined inclusion criteria related to digital technology use and quantitative cognitive outcome measures in elementary settings. The collected data were analyzed using content analysis, a systematic method for categorizing, quantifying, and synthesizing textual data to identify patterns, frequencies, and relationships across the included studies. The results revealed that digital technology integration positively impacts cognitive learning outcomes, with video and animation-based approaches being most prevalent (26.92%), followed by virtual/augmented reality, interactive applications, and educational games (19.23% each). The most significant advancements were observed in problem-solving and spatial reasoning skills, particularly when technologies incorporated constructivist principles, interactive engagement strategies, adaptive feedback mechanisms, and collaborative opportunities. This review confirms digital technology's effectiveness in enhancing elementary students' cognitive learning while emphasizing the importance of pedagogical approach and technology design; stakeholders should prioritize models that foster meaningful technology interactions emphasizing student empowerment, while future research should explore long-term cognitive effects and address limitations in study design heterogeneity and generalizability across diverse contexts.
The Impact of Educational Quality on Student Satisfaction: The Role of Student Experience in Postgraduate Education Pramono, Suwito Eko; Yulianto, Arief; Nasrun, Nasrun; Wijaya, Angga Pandu
Journal of Educational Review and Research Vol 8, No 1 (2025): VOLUME 8 NUMBER 1 (2025)
Publisher : STKIP Singkawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26737/jerr.v8i1.7235

Abstract

This study aims to examine the influence of educational quality on student satisfaction through student experience among postgraduate students at public universities. Few studies have focused specifically on the learning experience of postgraduate students, indicating the need for further research in this area. This study employs a quantitative approach with a causal research design. Data were collected through a survey of 213 postgraduate students from public universities selected using purposive sampling. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that educational quality has a significant effect on student experience, and student experience significantly affects student satisfaction. Furthermore, student experience was found to mediate the relationship between educational quality and student satisfaction. This study highlights the importance of student experience for postgraduate students. The implications emphasize the need for higher education institutions to improve the technical aspects of educational quality such as learning resources and facilities as well as technology infrastructure to enhance the learning experience of postgraduate students
The Analysis of Determinants of Public Junior High School Teacher Performance in Semarang Setianah, Widi; Pramono, Suwito Eko; Wahyudin, Agus
Proceedings of International Conference on Science, Education, and Technology Vol. 11 (2025)
Publisher : Universitas Negeri Semarang

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Abstract

Teacher performance is still low. Many factors affect teacher performance, both internal and external. Many theories explain the relationship between these factors and teacher performance. The purpose of this study is to determine the determination of teacher performance, which is related to leadership style through job satisfaction and moderated by work commitment to the performance of public junior high school teachers in Semarang. This study uses a quantitative approach and the type of research is correlational research. The population of the research are 3.646 teachers and the sample of this study are 360 junior high school teachers in Semarang. The determination of the sample uses proportional random sampling. The dependent variable of the study is teacher performance. The intervening variable is job satisfaction, the moderating variable is work commitment and the independent variable consists of leadership style. The data collection technique uses an instrument in the form of a questionnaire. The data analysis technique uses validity test, reliability test, classical assumption test, simple and multiple regression analysis, coefficient of determination, hypothesis test and path analysis. The results shows that there is a significant direct influence between Leadership style (X) has a positive effect on teacher performance (Y). There was a significant direct influence that leadership style (X) has a positive effect on teacher job satisfaction (M). Leadership style (X) has an indirect effect on teacher performance (Y) through teacher job satisfaction (M). Organizational commitment (R) moderates indirectly between teacher job satisfaction (M) and teacher performance (Y). Research suggestions a) are expected to be able to develop or add indicators to the leadership style variable on teacher job satisfaction and performance in this study, b) This research model can be developed to improve teacher performance, especially leadership style, job satisfaction and work commitment in junior high school teachers in Semarang.
Self Confidence, Adversity Quotient, Mathematics Problem-Solving Ability, Elementary School Students, Mathematics Education, Educational Psychology Alfian, Denis; Pramono, Suwito Eko; Isnaeni, Wiwi
Proceedings of International Conference on Science, Education, and Technology Vol. 11 (2025)
Publisher : Universitas Negeri Semarang

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Abstract

. Mathematics problem-solving ability is a fundamental skill in elementary education that is influenced by various psychological factors. This study aims to investigate the effects of self-confidence and adversity quotient on the problem-solving skills of fifth-grade students at SD Negeri Arjawinangun. Using a quantitative correlational design, the study involved a total sample of 100 students. Data were collected through validated and reliable questionnaires measuring self-confidence and adversity quotient, along with a mathematics problem-solving test. Prior to analysis, assumptions of normality, linearity, and multicollinearity were confirmed. Multiple linear regression analysis revealed that both self-confidence and adversity quotient had a significant positive effect on students’ problem-solving abilities, with regression coefficients of 0.45 and 0.37 respectively (p < 0.05). The regression model accounted for 62% of the variance in problem-solving ability. These findings highlight the crucial role of psychological resilience and confidence in enhancing mathematical problem-solving at the elementary level. However, given the correlational design, causal inferences cannot be definitively made. The results suggest that educators should focus on fostering students’ psychological strengths alongside cognitive skills to improve academic outcomes. Future research is recommended to employ experimental designs and incorporate additional variables to deepen understanding of the factors influencing mathematical problem-solving
The Influence of Digital Skills on Elementary School Teachers’s Performance in Semarang City with Digital School Governance as a Moderating Variable Wijayanti, Dian Marta; Pramono, Suwito Eko; Handoyo, Eko; Sugi, Sugi
Proceedings of International Conference on Science, Education, and Technology Vol. 11 (2025)
Publisher : Universitas Negeri Semarang

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Abstract

This study was conducted in Semarang City with a mixed method approach and explanatory sequential design to gain an in-depth understanding of the influence of digital skills on teacher performance with digital governance as a moderating variable. The novelty of this study lies in the simultaneous testing of the influence of digital skills on teacher performance, while exploring the moderating role of school digital governance in the relationship between these variables which has not been comprehensively studied in the context of primary and secondary education. The results of the quantitative analysis show that digital skills have a positive and significant effect on teacher performance (t = 3.555; β = 0.198; p = 0.003), as well as school digital governance which has the strongest influence (t = 14.504; β = 0.691; p = 0.000). Meanwhile, the results of the moderation test show that the moderating variable does not have a significant effect (t = 1.171 < t-table 1.967), so it does not strengthen or weaken the relationship between variables. Digital skills have an effect on teacher performance. Meanwhile, the tested moderating variables did not have a significant effect, indicating that these factors neither strengthen nor weaken the relationship between the main variables. This study provides theoretical and practical contributions in the development of a digital-based teacher performance model. The main recommendations are the need for policies to continuously improve teachers' digital capacity, strengthen the digital leadership of school principals, and optimize the school's digital governance system as a strategy to improve teacher performance that is relevant to the demands of educational transformation in the digital era.
Co-Authors - Kustiono A.A. Ketut Agung Cahyawan W Adam, Nabil Fikri Agus Wahyudin Agus Yuwono Agus Yuwono Agustin, Nur Anisa Agustin, Nur Anisa Ahadia Irawati, Fenia Ahmad Hariyadi, Ahmad Ahmad Soleh Alfian, Denis Ali Formen Ambarsari, Arum Amin Yusuf Amir Mahmud Angga Pandu Wijaya, Angga Pandu Angga Pradana Ani Rusilowati Arief Yulianto Arief Yulianto Arief Yulianto Arief Yuliyanto Arief Yuliyanto Arif Purnomo Arum Ambarsari Asri Indah Aryani Astyandini, Budi Atno Atno Awalya Awalya, Awalya ba'in, ba'in Bagus Dwi Prasetyo Bambang Subali Broto Priyono Bunyamin Bunyamin Cahyo Budi Utomo Cahyo Budi Utomo Cahyo Budi Utomo Candra Nugraha Wati Caridah, Caridah Chuldun, Ibnu Dedi Prestiadi DENI SETIAWAN Devrinawati Situmorang Dewi Liesnoor Setyowati Dewi, Lutfia Kusuma Dewi, Retno Kusumo DIAN FATMAWATI Dian Marta Wijayanti, Dian Marta Diana Indriastuti, Diana Durhan, Ferdinandus Durhan, Ferdinandus Dyah Rachmawatie, Agnees DYP Sugiharto Edi Kurniawan Edi Kurniawan Eko Handoyo Eko Handoyo Eko Supraptono Endah Sri Hartatik Era Fasira JR Erni Sari Dwi Devi Lubis Erniasih, Umi Erwin Alviyanto Eti Sunarsih Eva Lilis Fahrudin, Imam Fakhruddin Fakhruddin Fakhruddin Fakhruddin Fakhruddin Fakhruddin Fakhruddin Heri Yanto Fathur Rokhman Fathur Rokhman Febriyanti Himmatul Ulya Ganda Febri Kurniawan Gesine Schwan Guntur Cahyono Hamdan Tri Atmaja Haryono Haryono Haryono Haryono Heri yanto Heshinta, Linda Hilal, Maulidi Himdani, Himdani Himdani, Himdani Ibnu Sodiq Ida Zulaeha Imam Santoso Imron Imron Imron Imron Imron Imron, Imron Irfan Satya Prasaja Marpaung Irwan Irwan Istanto Istanto Isti Hidayah Istiqomah, Devi Nurul Istiqomah, Devi Nurul Iwan Kurniawan Jarodi, Odi Jerry Puspitasari Joko Sutarto Juhadi Juhadi Junaidi Fery Lusianto Jupriyono Juriyah Juriyah, Juriyah Khotimal, Siti Khusnul Kristanto, Nathanael Agung Kumalasari, Lina Kurniyawati, Yuli Kusnadi Lusianto, Junaidi Fery Lutfi , Fuad Lutfi, Fuad Luthfia Qothrun Nada M. Khalid Made Sudana, I Madina Agustina Maman Rachman Marpaung, Irfan Satya Prasaja Martanto, Siswo Dwi Martono Martono Masrukhi Masrukhi Masrukhi Masrukhi Maulana, Vicky Ainul Hayya Mega Persada, Nova Mega Persada, Nova Meggy Novitasari Melati, Inaya Melati, Inaya Sari MIFTAKHUL JANNAH Mihardja, Soma Miran Miran Misdiatun, Misdiatun Muh Sholeh Muhammad Irfan Hakim Muhammad Khafid Muhammad Khumaedi Muhammad Muhammad Muhammad Wakhid Rozik Mukarromah, Syarifatul Mukhlis Mustofa Mukhlis Mustofa Murwatiningsih Murwatiningsih, Murwatiningsih Mu’arief Hasanah Nabil Fikri Adam Nanda Julian Utama Nanik Wijayati Nasrun Nasrun Nathanael Agung Kristanto Nisa', Choirun Noor Hudallah Nuni Widiarti Nunik Pujiyanti Nunik Pujiyanti Nur Hikmah Nurdiana Nurdiana Nurpratiwi, Hany Nurul Ainna, Nurul Oktia Woro Kasmini Handayani Pendriana, Yuli Plangsorn, Boonrat Prabowo, M. Akbar Hadi Prakoso, Prakoso Prastiwi, Ana Prayoga, Teguh Irawan Priyanto, Agustinus Sugeng Pudjiastuti, RR Endang Sri Pudjiastuti, RR Sri Endang Puji Hardati PUJI LESTARI Purwadi Suhandini Putit, Lennora Putri Agus Wijayati Qomariah, Oom Qorina, Dzurotul Qorina, Dzurotul Rasdi Ekosiswoyo Ratna Wahyu Pusari . . Riyanto, Muhammad Bagas Rizqiyawati, Ika Rohmah, Fitriya Rokhman, Fatkhur Romadi Romadi Rukono, Rukono Rusdarti - Rustono - S Martono S, Moch Bayu Ibrahim S. Martono S.Pd. M Kes I Ketut Sudiana . Sa'adah, Iffah Sabil, Muhammad Asnawi Safrudin Safrudin Sahab, Dhoni Firzky Arya Samsudi Samsudi Sandra Titihalawa Sandra Titihalawa Sandy Arief Sanjoto, Tjaturrahono Budi Santoso, Seno Sapuan, Edi Satya Budi Nugraha Setianah, Widi Shokheh, Muhammad Sintya Hayaturrohmah Siregar, Elfrida Herawati Sisca Septiani Siti Aminah Siti Khusnul Khotimah, Siti Khusnul Slamet Lestari Soesanto Soesanto Sri Muryanti Sri Sumartiningsih Sumartiningsih Steaven Octavianus Subagyo Subagyo Suci H D W Sucihatiningsih Dian Wisika Prajanti Sugi Sugi, Sugi Suhandini, Purwadhi Suharso, R Suharso, R. Sukmana, Aditya Hendra Sulhadi - Sulhadi Sulhadi Sulhadi Sulhadi Sulistiani, Erna Sungkowo Edy Mulyono Susanto, Andrias Eko Susi Tursilowati Susilo, Sigit sutarmi sutarmi Sutrimo Sutrimo, Sutrimo Sutrisna, Tri harto Eka Suyahmo Suyahmo Syaiful Amin Syaiful Amin Syaiful Amin Syauqi, ikhwan Fadli Taufiq Ridha Ilaahi Titi Prihatin Titi Prihatin Tjaturahono Budi Sanjoto Tri Joko Raharjo Tsabit Azinar Ahmad Ulfah Mediaty Arief Utama, Nanda Julian Vanditta, Ryni Wahyu Hardyanto Wasino Wasino Wawan Setiawan Werdiningsih Werdiningsih Widi Setianah Widiyanto Widiyanto Widiyanto Wiwi Isnaeni Y L Sukestiyarno Yeri Sutopo YL Sukestiyarno Yuli Pendriana Yuli Utanto Yuniar, Listya Eka Yunina Resmi Prananta Zaenab Zaenab