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Agus Purnomo
Universitas Bandar Lampung
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Pengaruh Motivasi Kerja, Disiplin, dan Budaya Organisasi Terhadap Kinerja Pegawai pada Dinas Pendidikan dan Kebudayaan Kabupaten Pesawaran Dharmawan, Muhammad Galih; Purnomo, Agus
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 3 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i3.11478

Abstract

This study aims to analyze the influence of work motivation, work discipline, and organizational culture on employee performance using the grand theory of Ability–Motivation–Opportunity (AMO). The AMO theory emphasizes that performance is determined by individual motivation, the ability to carry out tasks, and the opportunities created by the organization. The problem addressed is the suboptimal employee performance, making it necessary to empirically test the role of these three factors. This research provides empirical evidence of the relationship between those variables and performance. The study employs a quantitative approach using multiple linear regression analysis based on questionnaire data collected from employees. Testing is conducted through the t-test to examine partial effects and the F-test to examine simultaneous effects. The model is also tested using classical assumption tests to ensure the validity of the analysis. The results are used to explain the strength of the influence of each variable. The findings show that work motivation and work discipline have a positive and significant effect on employee performance. Organizational culture has the most dominant positive and significant influence in improving performance. Simultaneously, all three variables have a positive and significant effect on employee performance. These results support the AMO framework that the combination of motivation, ability, and opportunity produces optimal performance. The implication is that performance improvement must be carried out integratively through strengthening motivation, enforcing discipline, and developing a supportive organizational culture. Organizations need to create systems that enable employees to be capable and have the opportunity to demonstrate their best performance. An AMO-based approach makes human resource management more focused and sustainable. Ultimately, this leads to improved performance and better public service quality.
Implementasi Program Pengembangan Kompetensi Tenaga Kesehatan dalam Meningkatkan Kualitas Pelayanan di Rumah Sakit Graha Husada Bandar Lampung Fitriani, Celia; Purnomo, Agus
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 3 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i3.11480

Abstract

This study aims to analyze the implementation of healthcare workforce competency development programs in improving service quality at Graha Husada Hospital, Bandar Lampung. The background of this study is based on the importance of improving human resource quality as a key factor in determining healthcare service quality and patient satisfaction. This research employed a descriptive qualitative approach. Data were collected through in-depth interviews, observation, and document review. The research informants consisted of the Hospital Director, Head of General Affairs and Human Resources, Head of Medical Services, one physician, and two patients. Data analysis was conducted through data reduction, data display, and conclusion drawing. The results show that the implementation of competency development programs at Graha Husada Hospital has been carried out through various training activities and continuing professional education. However, program planning has not been fully based on a systematic Training Needs Analysis (TNA). Program implementation has also not been optimal due to limited training budgets, high workload of healthcare workers, and insufficient post-training monitoring and evaluation. The competency development program has a positive impact on improving service quality, particularly in the dimensions of reliability and assurance. However, improvements in responsiveness and empathy have not been optimally perceived by patients. Therefore, more structured, sustainable, and balanced competency development programs focusing on both technical skills and service behavior are required in order to comprehensively improve hospital service quality.
Co-Authors -, Rusmiyanto Abdul Hadi Abdullah, Hilham Abu Bakar Adi Priyatna Adiwijaya, Isnian Agung Wiradimadja Agus Purnomo Agus Waluyo, Agus Agustin, Citravia Agustina Dwi Wijayanti Agustuti Handayani Ahmad, Sirojuddin Aji Prasetya Wibawa Akbar, Wahyu Esa Al Hadi, M. Qoshid Al Hadi Alfitroni, Ahmad Sadam Alfiyya, Alfiyya Alrusjdah, Sabiqah Insani Amanda, Haifa Amien, A. Zakaria Aminuddin, Lutfi Hadi Aminuyati Andala Rama Putra Barusman Anggraeni, Rr. Devita Angkasa, Indrawan Mahardika Kusuma Appin Purisky Redaputri Ardery, Aaron ARDIANSYAH ARDIANSYAH Arifianto, Dinar Arifin, Ahmad Zaenal Arnando, Ria Arnes - Arnes Asep Andang, Asep Aswin Nur Saputra Asyahri, Yusuf Atang Atika Zahra Maulida Azima Dimyati Azmir, Arian Bashofi, Ferdinan Bawono, Sahirul Alim Tri Bayu Kurniawan Budi Hartono, Selamat Budi Rahayu, Budi Budi, Setyo Burliyan, Ibnu Celia Fitriani Chandra, Ferdian Chaniago, Yusrizal Charles Wijhaya Dawam Multazamy Rohmatulloh Defrizal Desinta Dwi Rapita Desismansyah, Surya Deviana Sari Devita Anggraeni Dewi Fatimah Dharmawan, Muhammad Galih Dhirgo Adji Dini Noor Arini, Dini Noor Dinutanayo, Wimba Widagdho Dodi Pamalik Egana Dwi Saparingga Eka Lestani, Melia eko heryadi, eko Eko Sujarwo Elip Heldan Erna Mulyati Euthalia Hanggari Sittadewi Evi Herleni Oktaria Fadillah, Dwi Fani Faisal Fikri Farhan, Taufiq Fatimah Tuzahra, Siti Febrianti, Adit Fendi Aji Purnomo, Fendi Aji Fitriani, Celia Gia Ginasta, Nava Habibah, Fatimatuzzahro Habibburahman Habibburahman Hamida, Fira Aisyah Handoko, Kokoh Hani, Umi Hanif Permana Tsany Haninun Haris Faulidi Asnawi Hartanty, Hartanty Hartono, Rudi Hastuti, Retno Puji Hendri Dunan Heribertus Dedy Kusuma Yulianto Herman Naidi Hery Setiyatna Hery Wijayanto I Nyoman Ruja Ibrahim, Furqon Ida Farida Ida Laila Maika Idris Idris Idris Idris Indah Prihatiningtyas Indra Kusuma Wardani Indriani, Yayuk Dwi Indriyani puji astuti Irawan, Dewan Tari Ayu Iriana Putri, Chania Ratu Irianto, Gemmi Puspa Wijayanti Irsandi Irsandi, Irsandi Jabosar Ronggur Hamonangan Panjaitan Jamaludin, Maun Jamilah Jamilah Kadarusman, Adang Khairani, Shafia Khairudin Khairudin Khairudin Khofifatu Rohmah Adi Kurniawan, Novian Candra Kusnandar, Ato Kusumastuti, Etty Lafiana, Diah Lestari, Dian Ayu Lestiani, Melia Eka Lukman Santoso Lutfiana, Maya Luthfi Hadi Aminuddin Maarij M, Fauzy Maniah Margaretha Selvyana Markus Diantoro Marzuki Marzuki Masayu Nila Juwita Melia Eka Lestiani Miftahul Huda Moh. Oktaviannur, Moh. Muhammad Ardhya Bisma Muhammad Ardiansyah Muhammad Thohawi Elziyad Purnama Muhammad Yuliardi Mukhammad Zamzami Mun'im, Abdul Mustafia*, Mustafia Muzdalifah Muzdalifah Nadziru, Miftakhul Umi Nahar Taufiq, Nahar Nana Sudiana Nevy Farista Aristin, Nevy Farista Nizar, Catur Ahaddi Noer mijati Nor Ismah Normailati, Normailati Nugroho, Meriana Wahyu Nur Hidayat Nurdiawansyah Nurdiawansyah NURMINHA, NURMINHA Nurul Ratnawati, Nurul Nuzulia, Sri Pardede, Nia Angriany Pardi, Ahmad Prastiwi, Artina Prastyantoro, Riharsono Pratiwi, Seli Septiana Pujihastuti, Retno Purnamasari, S Purnamasari, S. Purnamasari, Shofia Putri Mety Zalynda Putri Purwaningrum Putri, Chania Ratu Iriana Putro, Rizki Hartono Rachmadi Purwana Raden Mohamad Herdian Bhakti Rahayu, Desy Ratna Rahdianto, Barmawan Rahmawati, Mufida Ramadhan, Ridho Ramadhani, Mungky Ema Ramadhani, Mungky Emma Rejeki, Asri Restu Khaliq, Restu Riza Muhida Rodhiansyah Djayasinga Rosmiaty Tarmizi Rusdiansyah, Muhammad Saifullah Saifullah Salafuddin, Ahmad Salam, Nor Salsabila, Syifa Sanjaya, Basan Saputra, Arfyan Saputra, Riko Sefty Setya Utami Setiani, Melia Eka Siti Badriah Siti Fatimah Siti Julaiha Sofiana, Neng Eri Sugiarti, Mimi Suhaimi Suhaimi Sukamto Sukamto Sulistiawan, Insan Nur Sulistiyani, Anjar Sunara, Jaka Suparti Suparti Supriyanto Supriyanto Sutarman Sutarman Syafrial Fachri Pane, Syafrial Fachri Syafrianita Syafrianita Syarifuddin S, Arief Tawakal, Lintang Tedi Ahmat Wijaya Totok Yulianto Triaditama, Setyawan Umi Sumbulah Utami, Dyah Nursita Veithzal Rivai Zainal Wahyu Prihtiyantoro Wahyudi, Arif Yudha Wardjo, Amin Wicaksono, Kevin Yopi Widowati Siswomihardjo Yanu Yanuarius Darmawan Yeli Erika Yoeseph, Nanang Maulana Yoga Sudarisman Yossef Ariyansyah Yuli - Vandika Yusuf, Dedi Zelfia Irfina