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EFEKTIVITAS DINAS PEKERJAAN UMUM DALAM PEMELIHARAAN JALAN DI KOTA MAKASSAR Puspa, Andi Asindah; Parawu, Hafiz Elfiansyah; Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 1 (2024): Februari 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i1.14052

Abstract

The aim of this research is to find out how effective the Public Works Department is in maintaining Makassar City roads. The data collection techniques used were observation, interviews and documentation. Data analysis techniques through reduction, data presentation, drawing conclusions/evaluation. The validity of the data is obtained from source triangulation, technical triangulation and time triangulation. The results of the research show that the timeliness of the Public Works Department in the road maintenance program in the city of Makassar is that as long as the program is implemented it is in accordance with the time specified before the road maintenance program is carried out. The Public Works Department has tried to achieve the objectives of the road maintenance program in Makassar City with specific objectives in the form of regular monitoring and evaluation for work on damaged roads. The real changes felt by the Public Works Department and the community with the road maintenance program in the city of Makassar have been well realized because of the many positive impacts of the program.
STRATEGI PENINGKATAN PARTISIPASI MASYARAKAT DALAM PEMBANGUNAN DESA YANG BERKELANJUTAN Sari, Nurmita; Parawu, Hafiz Elfiansyah; Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 4 (2024): Agustus 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i4.15729

Abstract

This research aims to determine strategies for increasing community participation in the development of Ilan Batu Uru Village, West Walenrang District, Luwu Regency. The research method used in this research is a qualitative research method, which is a form of research that aims to understand and describe phenomena regarding strategies for increasing community participation in village development by analyzing behavior, perceptions, interests, motivations, actions, by presenting data descriptively in the form of words or language. The research results show that the strategy to increase community participation in increasing community participation is quite good. However, it needs to be improved further to be more optimal, this can be seen from the aspects of planning, implementation and supervision.
RESPONSIVITAS PEGAWAI TERHADAP PELAYANAN E-KTP DI KABUPATEN ENREKANG Ramadhan, Muhammad; Malik, Ihyani; Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 2 (2024): April 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i2.14111

Abstract

The aim of the study was to determine the Responsiveness of State Civil Apparatus in the E-KTP Service at the Office of the Population and Civil Registration Office of Enrekang Regency. This type of research uses a qualitative method with a type of research. Data collection techniques using the method of observation, interviews and documentation. Data analysis using an interactive analysis model. The results of the study show that the responsiveness of state civil servants in e-KTP services at the Population and Civil Registration Office of Enrekang Regency has not been maximized because there are several aspects, such as: the aspect of service speed and the ability to respond to complaints is still not optimal because there are still complaints from the community concerned rather than that aspect. However, in terms of the accuracy of the service, it has been said that this is the maximum, seen from the absence of public complaints regarding the accuracy of the aspect of the accuracy of the service. 
Analisis Kualitas Pelayanan Pengujian Kendaraan Bermotor Di Dinas Perhubungan Kabupaten Pangkep Amalia, Anita Reski; Razak, Andi Rosdianti; Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 2 (2022): April 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i2.7326

Abstract

This study purposed to analyze the quality of motor vehicle testing services. This study used qualitative by using direct interviews with reated informants and qualitative discriptive research aimed to provide an overviewbased on phenomena and facts that occured. The results showed that the tangible dimension had not funny met thequality of service in terms of the provision of facilities and the cleanliness of the environment where the vehicle was tested. The dimensions of employee reliability in providing services were good by carrying out predetermined service standards and procedures. From the dimension of responsiveness, employees are responsive to the needs of the community in helping and providing services quickly, precisely, carefully. The service assurance dimension obtained y the community wasin acordance with the cost guarantee because it was in accordance with the cost guarantee because it was regulated in the Pangkep Regency Regional Regulation Number 1 of 2012, but the certainty of time was not certain, there wasa guarantee given regarding the procurement of vehicle test books and from the empathy dimension employess has shown good service quality with provide friendly, sincere, and non-discriminatory service.Keywords: Quality, Service, Vehicle Testing.
EFEKTIVITAS TRANSFORMASI BIROKRASI ERA DIGITAL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA MAKASSAR Indah Sabri, Alifyah Nur; Setiawati, Budi; Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 6, No 1 (2025): Februari 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i1.17396

Abstract

The aim of the research is to determine the effectiveness of digital era bureaucratic transformation in public services at the Makassar City Population and Civil Registration Service. This type of research uses qualitative methods with descriptive research type, data collection techniques through observation, interviews and documentation. The results of the research show the transformation of digital era bureaucracy in public services at the Makassar City Population and Civil Registration Service. Achievement of goals has been very effective and has international standards which makes public services easier for the community. Digital-based services will of course provide more significant service improvements. Integration into application-based service programs can be said to be effective because it is cost-effective, time-saving and energy-saving. Adaptation to the online application service program is flexible because people can easily get services and access them
AKUNTABILITAS PELAYANAN SERTIFIKAT TANAH DI BADAN PERTANAHAN NASIONAL KABUPATEN MAROS Syakila, Nurul Amira; Rahim, Samsir; Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 4 (2024): Agustus 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i4.14115

Abstract

This study aims to determine the accountability of land certificate services as well as supporting factors and inhibiting factors in the implementation of land certificate service accountability in the National Land Agency of Maros Regency. The results in this study are, 1) the regulatory compliance procedures in the Maros Regency National Land Agency office are good enough because they have been implemented in accordance with predetermined rules, 2) Low-cost public services that every payment made by the community is appropriate with the applicable rules, 3) Compliance with time standards has followed in accordance with applicable procedures, 4) Responsive public services have been carried out to the fullest. The supporting factor is the existence of a harmonious relationship between superiors and employees as well as between employees and the community and the inhibiting factor is timeliness or a long and long duration of time in completing the certificate
MANAJEMEN KOMPLAIN DALAM PELAYANAN PUBLIK DI PERUSAHAAN LISTIRIK NEGARA (PLN) Jemma, Jemma; Parawu, Hafiz Elfiansyah; Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 5 (2024): Oktober 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i5.15565

Abstract

This research aims to determine and analyze the implementation of complaint management carried out by ULP PLN Panakkukang towards customers. The method used in this research is a descriptive qualitative method. Data collection techniques involve observation, interviews, and documentation. The results of this research show that the complaint management indicators implemented at ULP PLN Panakkukang, such as the speed of the complaint process, complaint handling, and ease of filing complaints, have met or even exceeded customer expectations. However, the volume of complaints is still significant, indicating the need for ULP PLN Panakkukang to carry out performance evaluations to prevent errors that could trigger complaints from customers.
INOVASI PELAYANAN PUBLIK BERBASIS WEBSITE SIKARANNUANG DI KANTOR KECAMATAN PANAKKUKANG KOTA MAKASSAR Adawiyah, Hazanatul; Wahid, Nur; Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 1 (2024): Februari 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i1.14060

Abstract

This study aims to find out how effective the Sikarannuang Website is in the Panakkukang District Office, Makassar City. This study uses a qualitative method with a descriptive type. The results of this research can be seen from the Relative Adventage Aspect (plus value), which shows that the Sikarannuang Website has more value compared to before and can be accessed anytime and anywhere. From the Compatibility aspect, it shows that the Sikarannuang Website is in accordance with what the community needs, namely improving public services. In terms of complexity, it shows that the Sikarannuang Website is usually constrained by networks and people who don't understand the use of cellphones. In terms of Observability, it shows that the Sikarannuang Website is easy to understand because it has a simple and easy-to-understand display. In terms of Triability (can be tried), it shows that the Sikarannuang Website is proven to be tried
AKUNTABILITAS PELAYANAN DALAM PERPANJANGAN SURAT IZIN MENGEMUDI DI KEPOLISIAN RESORT KABUPATEN GOWA Atrianti, Atrianti; Burhanuddin, Burhanuddin; Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 3 (2024): Juni 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i3.14135

Abstract

In general, this study aims to analyze the accountability of SIM renewal at the Gowa Police. The type of research used in this study is a qualitative type in which the research is phenomenological in nature, namely to develop or explain the reality of the events under study. Accountability in Public Services is the obligation to convey accountability and information related to the needs of people who wish to extend their SIM. The results of the study show that accountability for the implementation of SIM extension services in the city of Gowa carried out by the Gowa City Police has not been said to be fully accountable in providing services
Peran Program Pengembangan Petani Sebagai Implementasi Csr Pt. Smgp Terhadap Resistensi Masyarakat Taufik, Ahmad; Lestari, Indra
Jurnal Ilmu Kesejahteraan Sosial
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The presence of mining projects or power plants that utilize or exploit natural resources has the potential for environmental, social, and economic problems for the community. There are many cases of rejection from communities around the project area, which can even lead to conflict and anarchic actions that cause losses for several parties. Meanwhile, there are demands for energy sustainability amidst the current crisis in the availability of fossil energy. Therefore, the government provides support through several policies, one of which is encouraging the implementation of Corporate Social Responsibility so that core project activities can take place with attention to the welfare of the surrounding community. Using qualitative methods and data collection techniques through interviews and documentation studies, this article contains a description and analysis of the role of farmer development programs as PT CSR. SMGP in the face of community resistance. The results show that the farmer development program as a CSR of PT. SMGP is effective in directly reducing farmer resistance. The CSR program indirectly provides a sense of the company's presence in nearby village communities so that the continuity of the company's activities is supported (social license to operate). Apart from that, field findings also illustrate the forms and reasons for community resistance to companies.
Co-Authors Abdurrosid, Lalu Muhammad Kamal Adawiyah, Hazanatul Agung Suhadi Agus Kosasih, Agus Agustina, Delia Indah Agustina, Nova Ahmad Mustaniruddin Akhmad Zamroni Al, Muchammad Bio Alawiyah, Geby Alaydrus, Mukaddam Amalia, Anita Reski Amelya Putri, Latifah Andi Rosdianti Razak, Andi Rosdianti Andrianingsih Anissa, Lentiani Ansyori, Maz Isa Antoni, Darius Anwar, Hamdani Arfi Syamsun Arman Ashari, Lulu Hasan Asrul Sani Aswad H Saad Atrianti, Atrianti Azka, Af'idatul Azman, Zainal Bambang Husni Nugroho Batubara, Monica Mulyani Bhiaztika Ristyanadi Botha, Marten Budi Setiawati BUDIYANTO Burhanuddin Burhanuddin chandra, Pasmah Charles Charles Cukup Mulyana Decky Aditya Zulkarnaen Delima Delima Doharma, Rouli Doharma, Rouly Fachrun, Muh. Fadillah, Sri Fahruddin, Ahmad Hanif Fajri, Annur Falah, Hadi Mirojul Fariqhan, Dimas Zul Fathul Djannah Fauziah, Farah Ferdiansyah, Ahmad Fitriana Fitriana Gazali, Munawir Hamrun Hana, Siti Harahap, Henrawansyah Hardivizon Hardivizon Hartatin, Rika Hendra Suryadi Heni Pujiastuti Heru Sriyono Hidayat, Mayasya Afifah Hinda Lestari, Neng Ibda, Hamidulloh Idris, Mochammad Ihyani Malik Indah Sabri, Alifyah Nur Indra Lestari, Indra Irwansyah Irwansyah Jalil, Muhamad Jamil, Ahmad Jamil, Muhammad Ridwan Jemma, Jemma JUNAEDI Kadriyan, Hamsu Kailani, Mohd Kamsi, Nurlila Khairul Muslim Kirom, Askhabul Kirom Kurniasari, Indah Kusmana Kusmana Leli Hasanah Lubis Lestari, Rizka Vidya Lestia, Aprida Siska Lukito, Reni Marwiyati M Amin, M Makkiyah, Feda Anisah Manaf, Irfan Mariah Ulfah Miftahul Huda Mira Lestira Hariani Mochammad Imron Awalludin Mone, Ansyari Mubasyaroh Mubasyaroh, Mubasyaroh Muhammad Ramadhan Muhammad Rosyidi, Rohadi Muhammad Yunus Muryono, Tupan Tri Mustapidah, Tita Siti Novitawati, Nelly Nur Azizah Nur Mauliana, Julia Nur Wahid, Nur Nuswanto, Heru Susetyo Ohan Farhan Otong Nurhilal Padauleng, Novrita Parawu, Hafiz Elfiansyah Parulian, L Taufik Prasetyaningtyas , Fitria Dwi Pratama, Muhammad Rivaldi Purnaning, Dyah Puspa, Andi Asindah Puspita, Diah Ayu Putri Aisyah Nurrachman, Salsa Rahayu, Dhian Nur Rahim, Samsir Ramadhani, Khadafi Rina Febriana Rizki Ramadhani Rokyal Harjanty Rosalina, Zakiyah Salafudin Salafudin, Salafudin Salama, Heti Saputro, Wahid Hadi Sari, Nurmita Septiani, Nonik Setyawan, Cahya Edi Siti Aisyah Soelaiman, T. A Fauzi Soma, Tito Arya Steven Christian Suhaimi, Firdaus Sunanda, Sunanda Suparman Suparman Susi Rahayu Syahidah, Putri Amalina Syakila, Nurul Amira Tarigan, Ruth Riah Ate Taufik Jamaan Vandita, Lalu Yoga Witjoro, Wisnu Adi Wulandari, Rizka Wulpiah, Wulpiah Yasin, Muhammad Faishal Yuherman Yuherman Yulianti, Almaida Yusuf, Abdul Mazid Yusutria Yusutria Zakaria, Wan Fariza Alyati Wan Zarkasi, Zarkasi Zuhan, Arif