Articles
RESPONSIVITAS PEGAWAI TERHADAP PELAYANAN E-KTP DI KABUPATEN ENREKANG
Ramadhan, Muhammad;
Malik, Ihyani;
Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 2 (2024): April 2024
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v5i2.14111
The aim of the study was to determine the Responsiveness of State Civil Apparatus in the E-KTP Service at the Office of the Population and Civil Registration Office of Enrekang Regency. This type of research uses a qualitative method with a type of research. Data collection techniques using the method of observation, interviews and documentation. Data analysis using an interactive analysis model. The results of the study show that the responsiveness of state civil servants in e-KTP services at the Population and Civil Registration Office of Enrekang Regency has not been maximized because there are several aspects, such as: the aspect of service speed and the ability to respond to complaints is still not optimal because there are still complaints from the community concerned rather than that aspect. However, in terms of the accuracy of the service, it has been said that this is the maximum, seen from the absence of public complaints regarding the accuracy of the aspect of the accuracy of the service.
Analisis Kualitas Pelayanan Pengujian Kendaraan Bermotor Di Dinas Perhubungan Kabupaten Pangkep
Amalia, Anita Reski;
Razak, Andi Rosdianti;
Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 2 (2022): April 2022
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v3i2.7326
This study purposed to analyze the quality of motor vehicle testing services. This study used qualitative by using direct interviews with reated informants and qualitative discriptive research aimed to provide an overviewbased on phenomena and facts that occured. The results showed that the tangible dimension had not funny met thequality of service in terms of the provision of facilities and the cleanliness of the environment where the vehicle was tested. The dimensions of employee reliability in providing services were good by carrying out predetermined service standards and procedures. From the dimension of responsiveness, employees are responsive to the needs of the community in helping and providing services quickly, precisely, carefully. The service assurance dimension obtained y the community wasin acordance with the cost guarantee because it was in accordance with the cost guarantee because it was regulated in the Pangkep Regency Regional Regulation Number 1 of 2012, but the certainty of time was not certain, there wasa guarantee given regarding the procurement of vehicle test books and from the empathy dimension employess has shown good service quality with provide friendly, sincere, and non-discriminatory service.Keywords: Quality, Service, Vehicle Testing.
EFEKTIVITAS TRANSFORMASI BIROKRASI ERA DIGITAL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA MAKASSAR
Indah Sabri, Alifyah Nur;
Setiawati, Budi;
Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 6, No 1 (2025): Februari 2025
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v6i1.17396
The aim of the research is to determine the effectiveness of digital era bureaucratic transformation in public services at the Makassar City Population and Civil Registration Service. This type of research uses qualitative methods with descriptive research type, data collection techniques through observation, interviews and documentation. The results of the research show the transformation of digital era bureaucracy in public services at the Makassar City Population and Civil Registration Service. Achievement of goals has been very effective and has international standards which makes public services easier for the community. Digital-based services will of course provide more significant service improvements. Integration into application-based service programs can be said to be effective because it is cost-effective, time-saving and energy-saving. Adaptation to the online application service program is flexible because people can easily get services and access them
AKUNTABILITAS PELAYANAN SERTIFIKAT TANAH DI BADAN PERTANAHAN NASIONAL KABUPATEN MAROS
Syakila, Nurul Amira;
Rahim, Samsir;
Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 4 (2024): Agustus 2024
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v5i4.14115
This study aims to determine the accountability of land certificate services as well as supporting factors and inhibiting factors in the implementation of land certificate service accountability in the National Land Agency of Maros Regency. The results in this study are, 1) the regulatory compliance procedures in the Maros Regency National Land Agency office are good enough because they have been implemented in accordance with predetermined rules, 2) Low-cost public services that every payment made by the community is appropriate with the applicable rules, 3) Compliance with time standards has followed in accordance with applicable procedures, 4) Responsive public services have been carried out to the fullest. The supporting factor is the existence of a harmonious relationship between superiors and employees as well as between employees and the community and the inhibiting factor is timeliness or a long and long duration of time in completing the certificate
MANAJEMEN KOMPLAIN DALAM PELAYANAN PUBLIK DI PERUSAHAAN LISTIRIK NEGARA (PLN)
Jemma, Jemma;
Parawu, Hafiz Elfiansyah;
Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 5 (2024): Oktober 2024
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v5i5.15565
This research aims to determine and analyze the implementation of complaint management carried out by ULP PLN Panakkukang towards customers. The method used in this research is a descriptive qualitative method. Data collection techniques involve observation, interviews, and documentation. The results of this research show that the complaint management indicators implemented at ULP PLN Panakkukang, such as the speed of the complaint process, complaint handling, and ease of filing complaints, have met or even exceeded customer expectations. However, the volume of complaints is still significant, indicating the need for ULP PLN Panakkukang to carry out performance evaluations to prevent errors that could trigger complaints from customers.
INOVASI PELAYANAN PUBLIK BERBASIS WEBSITE SIKARANNUANG DI KANTOR KECAMATAN PANAKKUKANG KOTA MAKASSAR
Adawiyah, Hazanatul;
Wahid, Nur;
Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 1 (2024): Februari 2024
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v5i1.14060
This study aims to find out how effective the Sikarannuang Website is in the Panakkukang District Office, Makassar City. This study uses a qualitative method with a descriptive type. The results of this research can be seen from the Relative Adventage Aspect (plus value), which shows that the Sikarannuang Website has more value compared to before and can be accessed anytime and anywhere. From the Compatibility aspect, it shows that the Sikarannuang Website is in accordance with what the community needs, namely improving public services. In terms of complexity, it shows that the Sikarannuang Website is usually constrained by networks and people who don't understand the use of cellphones. In terms of Observability, it shows that the Sikarannuang Website is easy to understand because it has a simple and easy-to-understand display. In terms of Triability (can be tried), it shows that the Sikarannuang Website is proven to be tried
AKUNTABILITAS PELAYANAN DALAM PERPANJANGAN SURAT IZIN MENGEMUDI DI KEPOLISIAN RESORT KABUPATEN GOWA
Atrianti, Atrianti;
Burhanuddin, Burhanuddin;
Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 3 (2024): Juni 2024
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v5i3.14135
In general, this study aims to analyze the accountability of SIM renewal at the Gowa Police. The type of research used in this study is a qualitative type in which the research is phenomenological in nature, namely to develop or explain the reality of the events under study. Accountability in Public Services is the obligation to convey accountability and information related to the needs of people who wish to extend their SIM. The results of the study show that accountability for the implementation of SIM extension services in the city of Gowa carried out by the Gowa City Police has not been said to be fully accountable in providing services
Peran Program Pengembangan Petani Sebagai Implementasi CSR PT. SMGP terhadap Resistensi Masyarakat
Taufik, Ahmad;
Lestari, Indra
Jurnal Ilmu Kesejahteraan Sosial
Publisher : UI Scholars Hub
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The presence of mining projects or power plants that utilize or exploit natural resources has the potential for environmental, social, and economic problems for the community. There are many cases of rejection from communities around the project area, which can even lead to conflict and anarchic actions that cause losses for several parties. Meanwhile, there are demands for energy sustainability amidst the current crisis in the availability of fossil energy. Therefore, the government provides support through several policies, one of which is encouraging the implementation of Corporate Social Responsibility so that core project activities can take place with attention to the welfare of the surrounding community. Using qualitative methods and data collection techniques through interviews and documentation studies, this article contains a description and analysis of the role of farmer development programs as PT CSR. SMGP in the face of community resistance. The results show that the farmer development program as a CSR of PT. SMGP is effective in directly reducing farmer resistance. The CSR program indirectly provides a sense of the company's presence in nearby village communities so that the continuity of the company's activities is supported (social license to operate). Apart from that, field findings also illustrate the forms and reasons for community resistance to companies.
IMPLEMENTASI PEMBELAJARAN PAI MEDIA WHATSAPP GROUP DI SMP NEGERI SELANGIT
kamsi, nurlila;
Taufik, Ahmad;
Azman, Zainal
BIDAYAH: STUDI ILMU-ILMU KEISLAMAN Vol. 14, No. 1, ( Juni 2023)
Publisher : Sekolah Tinggi Agama Islam Negeri (STAIN) Teungku Dirundeng Meulaboh Aceh Barat
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DOI: 10.47498/bidayah.v14i1.920
Ketika dapat melaksanakan suatu pembelajaran guna menerapkan rencana kurikulum (secara langsung program) standar proses pembelajaran, dengan adanya pelibatan antara para siswa bersama guru yang terjadi di lingkungan sekolah. Pembelajaran online pendidikan agama Islam (PAI) whatshapp groupmerupakan suatu pembelajaran dapat berlangsung dalam jaringan dimana gejolak guru dan cara memberi bahan ajar tidak bertemu langsung. Pembelajaran online whatshapp groupialah progres pembelajaran ketika sekolah bisa menerapkan penekanan pembentukan karakter dari berbagai kepribadian para siswa, baik karakter intrapersonal dan interpersonal. Dari latar belakang penelitian, peneliti bisa membuat rumusan masalah yakni terlaksananya pembelajaran online PAI berbasis soft skill, efektivitas pembelajaran online PAI berbasis soft skill, pengendalian pembelajaran online PAI berbasis soft skill, serta evaluatif pembelajaran online berbasis soft skill. Tujuan penelitian ini guna mendeskripsi terkait terlaksananya pembelajaran online PAI berbasis soft skill, perencanaan pembelajaran online PAI berbasis soft skill, pengendalian pembelajaran online PAI berbasis soft skill, serta evaluatif pembelajaran online berbasis soft skill.
Strategi Pemerintah Daerah Dalam Menangani Ernikahan Dini Di Kabupaten Barru
Azizah, Nur;
Mone, Ansyari;
Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 6, No 2 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v6i2.18003
This research aims to determine the regional government's strategy in dealing with early marriage in Barru Regency. The type of research used is qualitative research, data collection uses observation, interview and documentation techniques. The results of the research show that the regional government's strategy in dealing with early marriage in Barru Regency is considered optimal, where the rate of early marriage will decrease in 2022 after experiencing an increase in 2021. Strength, with the presence of religious counselors in each sub-district and the involvement of parents and teenagers . In terms of weaknesses, there are still many people who hold strong traditions and have a low level of understanding regarding the risks of early marriage. Furthermore, from an Oppertunity perspective, this strategy is not only implemented by one element but certainly involves others such as the community and also the relevant regional government. The last one is Thearth, where the divorce rate, poverty and educational backwardness are increasing. The internal factor that influences this research is laziness.