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Puspo Dewi Dirgantari
Universitas Pendidikan Indonesia
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Business Process Management In The Public Sector: Unlocking The Benefits Maulia Islami; Puspo Dewi Dirgantari; Asep Wahyudin
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 16 No. 1 (2026): Maret
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/sng.v16i1.9522

Abstract

Implementing Business Process Management (BPM) in the public sector has become a strategic approach to improving organizational performance and service delivery. Despite growing interest, a comprehensive understanding of its benefits remains essential. This study conducts a systematic literature review (SLR) to identify, assess, and synthesize existing research on BPM implementation in the public sector. The findings reveal three primary benefits: (1) Efficiency and Cost Reduction, achieved through streamlined processes and optimized resource utilization; (2) Enhanced Service Delivery, which improves the quality, speed, and reliability of public services; and (3) BPM's crucial role in Digital Transformation, facilitating process modernization and integration of digital tools to meet evolving citizen demands. This review highlights BPM as a transformative enabler for public sector organizations, fostering operational efficiency, improved service outcomes, and digital readiness. Future research should explore BPM's long-term impacts and its role in enhancing public trust and satisfaction.
Driving Digital Transformation in Small Banks With VRIO Analysis Saur Simamora; Agus Rahayu; Puspo Dewi Dirgantari
Jurnal Aplikasi Bisnis dan Manajemen Vol. 10 No. 1 (2024): JABM, Vol. 10 No. 1, January 2024
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.10.1.99

Abstract

This study evaluates a company's resources and capabilities to determine whether they can provide a sustainable competitive advantage on digital transformation. Using VRIO analysis, the study assesses the value, rarity, imitability, and organization of digital transformation in small banks. The results show that digital transformation is valuable for small banks but is familiar and relatively easy to imitate. Organizational support is critical for successful digital transformation in small banks. Small banks must leverage their strengths and adopt emerging technologies to remain competitive in the banking sector. Result of this study suggest that small banks can achieve competitive parity through a strategic focus on digital. Results on VRIO Analysis on PT. Bank XYZ that human resources, organizational structure, technology, product & services are competitively parity. However, capital resources, information systems, skills, and reputation are competitive advantages. Keywords: digital transformation, resource-based view, VRIO analysis, small banks
How Discount and Bundling Strategies Shape Purchase Decisions Through Brand Image Mediation in Indonesian Retail Context Mohammad Soni; Ratih Hurriyati; Puspo Dewi Dirgantari
Jurnal Inovasi Bisnis dan Kewirausahaan Vol 8 No 1 (2026): Business Innovation and Entrepreneurship Journal (February)
Publisher : Entrepreneurship Faculty, Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35899/biej.v8i1.1169

Abstract

In an increasingly competitive business environment, selecting effective marketing strategies is crucial for shaping customer purchase decisions. This study examines how discounts and bundling influence purchase decisions at Kedai Tekun, with brand image as a mediating variable. Using a quantitative approach, surveys were distributed to one hundred customers. Structural Equation Modeling (SEM) via Smart-PLS was employed to evaluate variable relationships. Findings reveal that discounts positively and significantly affect both brand image and purchase decisions, while bundling demonstrates a positive significant impact on purchase decisions. Interestingly, brand image negatively and significantly influences purchase decisions. Mediation analysis confirms discounts have an indirect effect on purchase decisions through brand image. Results suggest discount strategies facilitate consumer purchase decisions, whereas bundling enhances purchase intention. However, brand image requires careful management, as favorable perceptions do not necessarily increase purchase decisions. Business owners should optimize marketing effectiveness by balancing promotional strategies with strengthening brand identity and core values.
From Ambidexterity to Organizational Agility: The Mediating Role of Strategic Integration in ESG Context Tegar Ditya Pragama; Disman; Heny Hendrayati; Puspo Dewi Dirgantari; Amirul Afif Muhamat
Jurnal Dinamika Manajemen Vol. 17 No. 1 (2026): March
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v17i1.40630

Abstract

This study examines the mediating role of Strategic Integration in the relationship between Ambidextrous Capability and both Organizational Agility and Sustainable Value Creation among Indonesian natural resource companies under ESG pressure. Employing PLS-SEM analysis on pooled data of 130 firm-year observations from 65 companies during the 2023-2024 period, data were collected through content analysis of Annual Reports and Sustainability Reports using the Strategic ESG Capability Index with 54 indicators. The findings reveal that Ambidextrous Capability positively affects Strategic Integration, which subsequently influences both Organizational Agility and Sustainable Value Creation. Critically, Strategic Integration fully mediates both the Ambidextrous Capability-Organizational Agility relationship and the Ambidextrous Capability-Sustainable Value Creation relationship, while the non-significant direct effects confirm that Strategic Integration serves as the essential transformation mechanism. Theoretically, this study contributes by addressing the black box problem in ambidexterity-agility literature and operationalizing Dynamic Capabilities Theory into ESG-specific constructs through a validated measurement framework. Practically, the findings provide actionable insights for managers of natural resource companies facing EUDR compliance requirements, demonstrating that ambidextrous capabilities must be channeled through strategic ESG integration to yield agility and sustainable value outcomes.
Building Sustainable Competitive Advantage Through Innovation in Sharia Financial Institutions: Bibliometric and Literature Review Adi Sopian; Puspo Dewi Dirgantari; Lili Adi Wibowo; Ichsan Budiman; Siti Rohmat
Journal of Islamic Economics and Business Vol. 5 No. 2 (2025): Journal of Islamic Economics and Business
Publisher : Fakultas Ekonomi dan Bisnis Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jieb.v5i2.44994

Abstract

Innovation in Islamic Financial Institutions that are experiencing developments aims to make LKS competitive, sustainable and able to meet the needs of the community. For that, it is necessary to study innovation in Islamic financial institutions, because with innovation the company can survive. The research question is who are the authors who have contributed to the research, the development of research theme trends and future research trends regarding innovation in Islamic financial institutions. The novelty in this study is a research roadmap in the field of innovation in Islamic financial institutions. The method used in this study is bibliometric analysis by selecting data from reputable international sources and using the Scopus database, RStudio and Vosviewer tools. The findings in this study indicate that Muneeza, A. and Hassan, M.K. are the most influential authors in Islamic finance research dominated by issues of Islamic finance, banking, fintech, and zakat, with promising future research trends on the topics of digitalization of Islamic finance, productive waqf, and economic sustainability. The increasing number of research in the field of Islamic Financial Institution Innovation shows that this research theme is still very relevant in future research.
Strategic Development of Campus-Based Social Entrepreneurship and Islamic Philanthropy: A Business Model Canvas (BMC) Perspective Dicky Chandra; Nuryadi Wijiharjono; Puspo Dewi Dirgantari; Agus Rahayu; Lili Adi Wibowo; Nur Hadiyazid Rachman
Journal of Islamic Economics and Business Vol. 5 No. 1 (2025): Journal of Islamic Economics and Business
Publisher : Fakultas Ekonomi dan Bisnis Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jieb.v5i1.45276

Abstract

Universities remain underutilized in addressing pressing issues of poverty, unemployment, and inequality. This study aims to develop a structured framework that integrates social entrepreneurship and Islamic philanthropy into academic moral responsibility. Using a qualitative method, the research combines Critical Literature Review (CLR) and Soft Systems Methodology (SSM) through a case study of the Islamic Philanthropreneurship Lab (LKSFI). Findings reveal two key outcomes: (1) a theoretical-philosophical foundation for embedding social entrepreneurship and philanthropy in higher education, and (2) a redesigned Business Model Canvas adapted for university-based philanthropic ventures. This framework offers a strategic tool to enhance universities' social missions and institutional alignment.
Effect of Strategic Planning, Business Innovation, Digital Transformation, and Organisational Agility on Competitive Advantage of Modern Service Companies in West Java Chaerunnisa Chaerunnisa; Ratih Hurriyati; Heny Hendrayati; Puspo Dewi Dirgantari
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3873

Abstract

The increasingly dynamic business environment compels modern service companies to continuously strengthen their competitive advantage. Despite extensive studies on strategic and digital capabilities, empirical research that simultaneously integrates strategic planning, business innovation, digital transformation, and organisational agility—particularly within the modern service sector—remains limited. This study aims to examine the effects of these four strategic factors on the competitive advantage of modern service companies in West Java Province. This research adopts a quantitative causal approach using a survey method. Data were collected from 134 managers of modern service companies across financial services, tourism, transportation, education, and information and communication technology sectors. The data were analysed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS software. The results indicate that strategic planning, digital transformation, and organisational agility have positive and significant effects on competitive advantage. Conversely, business innovation exhibits a significant negative effect, suggesting that innovation initiatives that are not strategically aligned or organisationally prepared may undermine competitiveness in service-oriented firms. The model demonstrates strong explanatory power, with the independent variables jointly explaining a substantial proportion of the variance in competitive advantage. This study contributes to strategic management literature by providing empirical evidence on the differentiated roles of strategic, digital, and organisational capabilities in shaping competitive advantage within the modern service sector. Practically, the findings highlight the importance of prioritising strategic clarity, adaptive capability, and purposeful digitalisation, while managing innovation selectively to ensure alignment with organisational readiness and market needs.   Keywords: strategic planning; business innovation; digital transformation; organisational agility; competitive advantage; modern service companies
Mapping Integration Mechanisms and Enablers in Omnichannel and Multichannel Retailing: Bibliometric Evidence Primanola Perdananti; Ratih Hurriyati; Puspo Dewi Dirgantari; Timilehin Olasoji Olubiyi
Commercium : Journal of Business and Management Vol. 4 No. 2 (2026): May 2026
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/commercium.v4i2.1262

Abstract

Integration-oriented omnichannel and multichannel retailing has gained prominence as retailers seek to deliver seamless customer journeys while coordinating store operations, inventory, and fulfillment across channels. Yet, prior studies remain dispersed across customer-centric research that emphasizes perceived integration quality and experiential outcomes and operations-centric work that models coordination decisions under cost and profitability objectives. This study aims to map the thematic structure and coverage gaps of integration-oriented omnichannel and multichannel retailing using bibliometric analysis focused on integration mechanisms and enabling conditions. Using Scopus-indexed English journal articles and reviews, records were screened to retain B2C retail or retail-like studies in which channel integration is the primary analytical focus. Performance analysis was conducted with Biblioshiny (bibliometrix) to produce standard, reproducible performance indicators, whereas science mapping employed VOSviewer to construct and cluster author keyword co-occurrence networks that reveal the domain’s thematic structure, using a lean cleaning strategy (minimal thesaurus and lean stopwords). The results reveal two partially connected regimes bridged most consistently by customer-facing operational mechanisms around omnichannel retailing, including BOPIS/click-and-collect, pickups, ship-from-store, and emerging cross-channel returns. In contrast, systems-level digital backbone and governance-related constructs appear weakly consolidated, indicating limited thematic development of integration enablers. The findings suggest that advancing the field requires moving beyond broad omnichannel labels toward auditable, mechanism-linked integration designs that connect customer outcomes, operational execution, and enabling capabilities.
The Influence of Dynamic Capability on Program Uniqueness and Its Implications for Business Performance through Flexibility Strategy in the Coffee Business Eva Rachmawati; Vanessa Gaffar; Lili Adi Wibowo; Puspo Dewi Dirgantari
MIX: JURNAL ILMIAH MANAJEMEN Vol. 16 No. 1 (2026): MIX : Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2026.v16i1.002

Abstract

Objectives: The coffee industry is characterized by intense competition, shifting consumer preferences, and vulnerability to external disruptions, creating challenges for businesses aiming to maintain sustainable performance. This study investigates the role of dynamic capabilities in shaping program uniqueness and enhancing business performance, with strategic flexibility examined as a mediating factor.Methodology: Adopting a quantitative research design, the study utilizes a structured questionnaire distributed among decision-makers in small and medium-sized coffee enterprises across Indonesia, and analyzes the data using Structural Equation Modeling with AMOS.Finding: The findings provide both theoretical advancement and practical implications for SMEs in the coffee sector by highlighting the importance of resource orchestration and adaptive strategies in sustaining competitive advantage. This research contributes to the broader discourse on strategic management and SME development, offering valuable insights for academics, practitioners, and policymakers aiming to enhance resilience and innovation in dynamic industry environments. Bottom of FormConclusion: The results demonstrate that dynamic capabilities specifically sensing, seizing, and reconfiguring resources positively influence the development of unique programs and contribute to improved business outcomes. Furthermore, the presence of a flexibility strategy significantly mediates the effect of dynamic capabilities, enabling firms to adapt more effectively to environmental changes and align their strategic initiatives with market demands. By integrating the Conservation of Resources (COR) theory into the dynamic capabilities framework, this study offers a novel theoretical perspective on how firms can protect, allocate, and optimize resources under conditions of uncertainty.
Empirical Analysis of Innovation-Driven Strategies on Vocational School Graduate Competitiveness in the Industry 4.0 Era Chaerunnisa; Heny Hendrayati; Ratih Hurriyati; Puspo Dewi Dirgantari; Budi Harto
Jurnal Ilmiah Akuntansi Kesatuan Vol. 13 No. 6 (2025): JIAKES Edisi Desember 2025
Publisher : Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jiakes.v13i6.4413

Abstract

The fourth industrial revolution has changed the economic landscape and labor market, creating disruption in various sectors and increasing demand for graduates with 21st-century skills. However, there is a striking difference between the competencies of vocational high school graduates and the growing needs of industry 4.0, as evidenced by the high unemployment rate. Previous research on the impact of transformational leadership, industry partnerships, and teacher talent management on graduate competitiveness has often shown inconsistent results and indicated the presence of a suspected mediating factor, namely school innovation culture. This study is explanatory and quantitative, applying a Partial Least Squares Structural Equation Modeling approach involving 150 respondents from vocational high schools. The analysis shows that industry partnerships have an influential and largest direct effect on school innovation culture (β=0.698) and graduate competitiveness (β=0.667). Furthermore, teacher talent management contributes (β=0.251) to graduate competitiveness. School innovation culture shows an influential mediating role in the relationship between industry partnerships and graduate competitiveness (β=0.151), but has no effect on the relationship with other strategic variables. These findings indicate the importance of strengthening strategic industry partnerships and the need to implement concrete innovation incentive policies to accelerate the transformation of vocational schools.
Co-Authors Aam Rachmat Mulyana Abdul Rozak Abdurokhim Abdurokhim Adi Sopian Aghnia Fadilah, Ratu Agus Rahayu Agus Rahayu Agus Rahayu Agus Rahayu Agus Rahayu Agus Rahayu Agus Rahayu Agus Rahayu Agustini, Kamelia Ahmad Gunawan Alamsyah, Sindhu Alexi Yohans, Jordy AMELIA SETYAWATI, AMELIA Amirul Afif Muhamat Andy Prasetyo Wati ANGGA MARTHA MAHENDRA, ANGGA Anggita Nur Fatimah Anggraeni, Tuti Ani Rakhmanita Aniek Indrawati Anneu Suryani Annisa Megaswara Ardelia Azhar Arifianti Arifianti, Ardelia Azhar Arus Reka Prasetia Aryani, Kiki As-siisi, Adzkia Marwa Asaretkha Adjane Annisawati Asep Wahyudin Asep Wahyudin Ashshaumi, Muhammad Hisyam Aulia Nurizky, Sherly Aynie, Rahmi Qurrota Ayus Ahmad Yusuf Azatovich, Ablatdinov Sultanbek Azzahra, Fanny Fatimah Bambang Widjadjanta Bambang Widjajanta Bambang Widjajanta Bambang Widjajanta, Bambang Baso Saleh Bayu Indra Setia Bejaoui, Asma Bella Shafiera Anandita Budi Harto Budi Prasetiyo, Budi Chaerunnisa Chaerunnisa Chaerunnisa Chairul Furqon, Chairul Corry Yohana D. Disman Dearika Irsanyya, Kharisma Deri Prayudi Dewanti, Pelangi Puspa Dian Anita Nuswantara Dian Herdiana Utama Dicky Chandra Disman Disman Disman Disman Disman Disman Disman, Disman Disman, Disman Edi Firdaus Edi Suryadi Edi Suryadi, Edi Ekawijaya, Asep Bayu Elyusufi, Abdul Muhaimin Erik Syawal Alghifari ERNAWATI Ery Adam Primaskara Eva Rachmawati Fahmi, Radiyul Fairuz Rifqi Abdurahman Faizal Fardhani Sigarlaki Fajar Gumelar Maulana Fajar Ramadhan Fajri, Fadilla Nur Farizki Maulana Rafliansyah Fathurrohman, Firdaus Ferany Nur Amalia Andini Fidhyallah, Nadya Fadilah Gafar, Vanessa Gamma Bhakti Pradana Gilang Bhirawa Noraga Girang Razati, Girang Gusni . Hadi Ahmad Sukardi Hadi Nasbey Hanifah, Silvana Hari Mulyadi, Hari harisandi, Prasetyo Hasan, Pupung Puad Hasyim, M. Ardi Nupi Hasyim, Muhammad Ardi Nupi Heny Hendrayati Heny Hendrayati Herning Indriastuti Hidayat, Nurdin Hidayat, Yusuf Murtadlo Hijrianti, Rina A. Hilda Monoarfa Hurriyanti, Ratih Hurrriyati, Ratih Ichsan Budiman Ihda Farhatun Nisak Indradewa, Rhian Ira Valentina Silalahi Irawan, Rini Larasati Isrososiawan, Safroni Julia Famor Pratami Khamiliyah, Lili Khofia, Irham Khoirun Nisa Bahri Kiki Aryani Kosidin S.T., M.Kom. Kusumah, Echo Perdana Lavianti, Desi Lili Adi Wibowo Lili Adi Wibowo Lili Khamiliyah Lunia Nur Larasati M Sandi Marta Mahadi Pardede Mahphoth, Mohd Halim Mahphoth, Mohd Halim bin Maisa Azizah Asmara Margana, Andika Alvin Martha, Jefry Aulia Masharyono Masharyono Maula, Farij Ibadil Maulana, Teguh Nurakmal Maulasena, Mirza Fawwaz Maulia Islami Maya Sari Maya Sari Mazaya Izzatur Rahim Mira Rahmi Mirza Abdi Khairusy Misyaida Ayunda Putri Mohammad Soni Mubdi Mulya Isfahami Muchtar, Muhammad Muhamad Bayu Pramesta Muhammad Ardi Nupi Hasyim Muhammad Fikar Ravsanjani Muhammad Meki Munawar Muhammad Muchtar Muhammad Zaky Yamin Munir Munir Munir Munir Munir, Munir Muradovna, Khudayarova Mekhrangiz Nabilah Ramadhan Nandi Nandi, Nandi Neni Nuraeni Neni Nuraeni, Neni Ni Putu Nurwita Pratami Wijaya Nugraheni, Rury Nur Hadiyazid Rachman Nuraeni, Ita Nurpratama, Mohamad Reza Nurul Aziz Pratiwi Nurul Hutami Ningsih Nuryadi Wijiharjono Nuryanti, B Lena Oce Ridwanudin Pangestu, Erry S.R Pardede, Mahadi Pepen Supriatna Supriatna Pitri Yanti Pranadita, Nugraha Prasetyo Hartanto Prihadi, M Dana Primanola Perdananti Pupung Puad Hasan Putri Hestiningrum Putri, Diva Amanda Qudratov, Inomjon Raden Dian Herdiana Utama Rahman, Iradah Rahmawati, Yuli Diani Rahmi Qurrota Aynie Ramadhian, M. Arief Rahman Ramadhianti, Raden Heryaningtias Rasim, Rasim Ratih Hurriyanti Ratih Hurriyati Ratih Hurriyati Ratih Hurriyati Ratih Hurriyati Ratih Hurriyati Ratih Hurriyati, Ratih Ratih Nurriyati Ratu Dintha Insyani Zukhruf Firdausi Sulaksana Raya Sulistyowati Rennyta Yusiana Rennyta Yusiana Resti Indriarti Reza Fahlevy Rivaldi Arissaputra Rofi Rofaida Sakova, Megha Saputri, Adiya Agustin Eka Saputri Sari, Putri Pradnyawidya SATRIYAS ILYAS Saur Simamora Senny Luckyardi Senny Luckyardi Septyan Budy Cahya Setyorini, Zahra Medina Shendy Amalia Sigarlaki, Faizal Fardhani Silalahi, Ira Valentina Siregar, Herbert Siti Rohmat Sudarjo Sugangga, Amelia Sugangga, Rayyan Sugiana, Neng Susi Susilawati Sukmayana, Dodi Sul, Ratu Dintha Insyani Zukhruf Firdausi Sulastri Sulastri Sulastri, S Sumantri, Dadan Sumaryana , Fitriana Dewi Surya Nugraha Susanti Kurniawati, Susanti Syahar Banu, Syahar Syahlan, Fatra Tamyiz, Uus Muhamad Husni Tegar Tegar Ditya Pragama Thalita Syifa Fatimah Tianingrum, Destri Mailinda Timilehin Olasoji Olubiyi Tri Sudarwanto Triyono Adi Tristanto Ulfia Wahdatul Nurfuadah Untung Novianto Usep Suhud Utama, Dian H Uus Muhamad Husni Tamyiz Vanessa Gaffar Veni Rafida Wawan Setiawan Wawan Setiwan Widjadjanta, Bambang Yahtadi, Fauzan Yanti, Pitri Yasir Maulana Yogi Suprayogi Yulandri, Elsa Yuliarti Maghfira Annahli Yulita Pujiharti Yusuf Murtadlo Zahra Medina Setyorini Zahra Nadhira Khairunnisa Zhixin Li Zukhruf, Ratu Dintha Insyani