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All Journal Jurnal Manajemen Pelayanan Publik JISPO (Jurnal Ilmu Sosial dan Ilmu Politik) JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Wikrama Parahita : Jurnal Pengabdian Masyarakat Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan JURISMA: Jurnal Riset Bisnis & Manajemen JURNAL MANAJEMEN Syntax Idea Dinasti International Journal of Education Management and Social Science Best Journal (Biology Education, Sains and Technology) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal E-Bis: Ekonomi Bisnis Jurnal Kepariwisataan Indonesia: Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia Coopetition : Jurnal Ilmiah Manajemen Journal of Management and Bussines (JOMB) JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ Vivabio : Jurnal Pengabdian Multidisiplin Business Preneur : Jurnal Ilmu Administrasi Bisnis Jurnal Kesehatan Tambusai Eco-Iqtishodi : Jurnal Ilmiah Ekonomi dan Keuangan Syariah Jurnal Dharma Bhakti Ekuitas Operations Research: International Conference Series Journal of Language and Health Jurnal Bina Bangsa Ekonomika Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan ProBisnis : Jurnal Manajemen Jurnal Ilmiah Manajemen dan Ilmu Sosial : Co-Management Jurnal Pemberdayaan Masyarakat Indonesia (JPMI) COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat EKONOMIKA45 Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Jurnal Kesehatan Rajawali Service Management Triangle : Jurnal Manajemen Jasa Jurnal DIALEKTIKA : Jurnal Ilmu Sosial Research of Service Administration Health and Sains Healthys Journal of Innovation Research and Knowledge Jurnal Bisnis dan Kewirausahaan Jurnal Keuangan dan Akuntansi Terapan (KUAT) Journal of Social And Economics Research International Journal Administration, Business & Organization Jurnal Ilmiah STIKES Yarsi Mataram SWARNA JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) IICSDGs Jurnal Ekbis (Ekonomi & Bisnis) Journal of Economics and Social Sciences LOKATARA SARASWATI Innovative: Journal Of Social Science Research Prapanca : Jurnal Abdimas JURNAL PENGABDIAN KEPADA MASYARAKAT (ADI DHARMA) Jurnal Pengabdian Kepada Masyarakat Journal Markcount Finance Bisma : Business and Management Journal JURNAL PENDIDIKAN, HUMANIORA, LINGUISTIK DAN SOSIAL (JAGADDHITA) Jurnal Ilmiah Manajemen dan Ilmu Sosial : Co-Management Journal of World Future Medicine, Health and Nursing Journal of Governance and Public Administration SWARNA: Jurnal Pengabdian Kepada Masyarakat Manajemen Pelayanan Kesehatan ManBiz: Journal of Management and Business journal of social and economic research J-CEKI Visioner : Jurnal Manajemen dan Bisnis Indonesian Journal of Strategic Management (IJSM)
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Influence Customer Relationship Management and Timeliness of Service Towards Return Visit Interest at as Shafa Clinic Sidoarjo Ekwandini, Dhona Rizky; Rahim, Agus Hadian; Veranita, Mira
Research of Service Administration Health and Sains Healthys Vol 6, No 1 (2025): Research of Service Administration Health and Sains Healthys (Juni)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i1.9072

Abstract

The health industry including hospitals is currently experiencing rapid development and facing various challenges. Every hospital or health clinic is required to provide the best service and in accordance with established standards and is expected to be able to reach all levels of society. The implementation of good service for patients is expected to increase the interest in returning visits made by patients to the clinic. One that can be applied by the Clinic is Customer Relationship Management (CRM) to maintain the relationship between the clinic and the patient. Patients who remain connected to the clinic and have an effective examination experience with punctuality are expected to increase the interest in returning visits. This study aims to determine the effect of Customer Relationship Management and timeliness of service on the interest in returning visits to the As Shafa Sidoarjo clinic. The study was conducted on 96 respondents who were employees of companies that collaborated with the As-Shafa clinic. This type of research is descriptive verification research. The statistical instrument used is regression analysis. Based on the results of the study, it shows that there is an influence of customer relationship management and timeliness of service on the interest in returning patients by 76.8% and the remaining 23.2% is influenced by other factors outside the study.
ANALISIS KELAYAKAN INVESTASI PADA PENINGKATAN STATUS KLINIK UTAMA CAHAYA IMANI MENJADI RUMAH SAKIT TIPE D DI KABUPATEN HULU SUNGAI SELATAN PROVINSI KALIMANTAN SELATAN Fifi Noviana; Wahyuddin Bagenda; Mira Veranita
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i2.10628

Abstract

This study aims to analyze the investment feasibility of upgrading Klinik Utama Cahaya Imani to a Type D Hospital in Hulu Sungai Selatan Regency, South Kalimantan Province. The analysis was conducted using methods such as Net Present Value (NPV), Internal Rate of Return (IRR), Payback Period (PP), Profitability Index (PI), and Average Rate of Return (ARR). The research method applied was a qualitative descriptive method with a case study approach, through the collection of primary and secondary data from Klinik Cahaya Imani and related agencies. The analysis showed that the investment requirement amounts to Rp 110,060,402,638 with an estimated hospital revenue of Rp 32,339,793,340 per year. The financial analysis results indicated a positive NPV, IRR higher than the discount rate, PP faster than the economic life, PI greater than one, and ARR meeting the investment feasibility criteria. Thus, upgrading Klinik Utama Cahaya Imani to a Type D Hospital is financially feasible. The results of this study are expected to serve as a basis for managerial decision- making in developing health services in Hulu Sungai Selatan Regency
Evaluation of the Effectiveness of SEHATI Innovation in Improving the Efficiency of Halal Certification for Micro and Small Enterprises in Indonesia Veranita, Mira; Turyandi, Itto; Wahyudi, Wahyudi; Gunardi, Gunardi
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.62700

Abstract

This study aimed to evaluate the effectiveness of the SEHATI (Free and Fast Halal Certification for Micro and Small Businesses) service innovation in improving the efficiency of the halal certification process in Indonesia. The main issue raised is the low efficiency of time, cost, and access to halal certification services, especially for Micro and Small Businesses (UMK). By using a mixed method approach and convergent parallel design, quantitative data was collected through a survey of 71 UMK actors, while qualitative data was obtained through interviews with BPJPH, LPH, and PPH assistants. The results of the analysis showed that time efficiency, cost efficiency, process accessibility, and flexibility do not have a significant effect on service satisfaction. At the same time, qualitative findings reveal various obstacles such as limited digital literacy, hidden costs, and inefficiencies in the field verification process. Although SEHATI has brought about change through digitalization and self-declaration, its implementation has not been fully effective. SEHATI is a strategic innovation with the potential to improve the efficiency of halal certification, yet its implementation still requires improvements in the aspects of assistance, system simplicity, and digital infrastructure so that its benefits are felt evenly and sustainably by MSME actors.
Waste Analysis Using Lean Management on Inpatient Discharge Waiting Time at RSI Siti Hajar Mataram Aulia Rahma; Wahyudi, Bayu; Veranita, Mira
Jurnal Ilmiah STIKES Yarsi Mataram Vol. 15 No. 2 (2025): Jurnal Ilmiah STIKES Yarsi Mataram
Publisher : Sekolah Tinggi Ilmu Kesehatan YARSI Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57267/jisym.v15i2.502

Abstract

The inpatient discharge process is a key indicator of hospital service quality and is closely related to patient satisfaction. Research on inpatient discharge waiting time has largely not categorized the waiting time based on the type of payment guarantor, such as BPJS Kesehatan (standard class or upgraded class), private insurance, and out-of-pocket payment. RSI Siti Hajar Mataram is facing an issue with patient discharge waiting times, which exceed 2 hours (the standard set by the Ministry of Health of the Republic of Indonesia). This study aims to analyze inefficiencies (waste) in the discharge process using Lean Management principles, in order to identify the root causes of delays. A qualitative analytic approach was employed, involving direct observation and in- depth interviews. The findings revealed that the average inpatient discharge time was 147.5 minutes (2 hours, 27 minutes, and 31 seconds), exceeding the established standard. Three types of waste were identified: overprocessing, waiting, and transportation, occurring consistently across all payer categories. Root cause analysis indicated contributing factors related to human resources, methods, materials, equipment, and the physical environment. Following the elimination of identified waste, a future-state process was proposed, resulting in reduced discharge times across all groups become less than 2 hours. These improvements demonstrate the potential of Lean Management in enhancing hospital discharge efficiency and compliance with national service standards ABSTRAK Proses pemulangan pasien rawat inap merupakan salah satu indikator pelayanan pasien di rumah sakit yang berkaitan erat dengan kepuasan pasien. Penelitian mengenai waktu tunggu pemulangan pasien rawat inap sebagian besar belum mengkategorikan waktu tunggu berdasarkan jenis penjamin pembiayaan pasien, seperti BPJS Kesehatan (sesuai kelas atau naik kelas), asuransi, dan umum. RSI Siti Hajar Mataram menghadapi permasalahan pada waktu tunggu proses pemulangan pasien baik untuk pasien dengan penjamin biaya BPJS Kesehatan sesuai kelas, BPJS Kesehatan naik kelas, penjamin umum, maupun asuransi. Penelitian ini bertujuan menganalisa waste menggunakan lean management sehingga dapat diketahui waste, akar masalah, serta perubahan lamanya waktu tunggu pemulangan pasien rawat inap apabila waste dihilangkan. Menggunakan metode kualitatif dengan observasi dan wawancara, penelitian ini memperlihatkan hasil: Proses pemulangan pasien rawat inap rata-rata adalah 147,5 menit. Ditemukan waste of overprocessing, waste of waiting, dan waste of transportation pada seluruh kategori penjamin pembiayaan pasien. Akar masalah ditemukan faktor manusia, metode, material, mesin, dan lingkungan. Setelah melakukan eliminasi waste ditemukan future condition menjadi kurang dari 2 jam. Hal ini menunjukkan bahwa lean management dapat membantu meningkatkan efisiensi proses pemulangan pasien sehingga memenuhi standar yang ditetapkan.
Strategi Manajemen dalam Mempercepat Kelayakan Klaim JKN/BPJS di Rumah Sakit Restu Ibu Balikpapan: Studi Kualitatif dengan Analisis SWOT Tri Hardining Prawestirini; Erliany Syaodih; Mira Veranita
JURNAL RISET RUMPUN ILMU KESEHATAN Vol. 4 No. 2 (2025): Agustus : Jurnal Riset Rumpun Ilmu Kesehatan
Publisher : Pusat riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrikes.v4i2.5666

Abstract

Healthcare financing for patients covered by BPJS Kesehatan in hospitals is carried out through a claims mechanism. Delayed BPJS Kesehatan claims represent a critical issue within the healthcare service context in Indonesia. The aim of this study is to identify management strategies that can expedite the eligibility of BPJS Kesehatan claims at Restu Ibu Hospital in Balikpapan. This research is conducted using a descriptive qualitative approach, with data collection through interviews and Focus Group Discussions (FGD). The informants consisted of one doctor, three coders, and one verifier. The study begins by identifying the claim service system situation, focusing on both internal aspects (Strengths and Weaknesses) and external aspects (opportunities and Threats), also known as SWOT analysis. This study identifies several strategies, including: 1) Enhancing the competence of staff and medical personnel through regular training; 2) Developing a more advanced and integrated information system; 3) Improving communication with BPJS Kesehatan; 4) Improving documentation and data verification; and 5) Strengthening coordination with relevant units.
Model Penyesuaian Unit Cost Layanan Hemodialisa Berbasis INA-CBGS Anthony, Faris Akbar; Syaodih, Erliany; Veranita, Mira
Journal of Language and Health Vol 6 No 2 (2025): Journal of Language and Health
Publisher : CV. Global Health Science Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/jlh.v6i2.6873

Abstract

Ketidaksesuaian antara tarif INA-CBGs dan biaya riil layanan Hemodialisa menjadi tantangan besar bagi keberlanjutan layanan kesehatan di rumah sakit, termasuk di RS Bhayangkara TK III Banda Aceh. Penelitian ini bertujuan untuk menghitung unit cost layanan Hemodialisa secara akurat menggunakan pendekatan Activity-Based Costing (ABC), serta menyusun model penyesuaian tarif berdasarkan hasil perhitungan tersebut. Metode penelitian yang digunakan adalah kuantitatif deskriptif dengan pendekatan studi kasus. Data dikumpulkan melalui observasi langsung, wawancara, serta dokumentasi laporan keuangan dan aktivitas unit Hemodialisa. Hasil penelitian menunjukkan bahwa unit cost layanan Hemodialisa berdasarkan metode konvensional adalah Rp1.373.461, sedangkan setelah penerapan metode ABC dan skema kerja sama operasional (KSO), unit cost terkoreksi menjadi Rp782.929. Koreksi biaya ini didorong oleh alokasi biaya yang lebih efisien serta pengalihan beban bahan habis pakai ke mitra KSO. Perhitungan Recovery Rate Cost (RRC) juga menunjukkan peningkatan efisiensi, dari 64,3% menjadi 112,8%, yang menandakan bahwa tarif INA-CBGs telah mencukupi biaya aktual pasca penyesuaian. Penelitian ini menyimpulkan bahwa metode ABC memberikan gambaran biaya yang lebih akurat dan dapat digunakan sebagai dasar pengambilan keputusan strategis, penyesuaian tarif, dan peningkatan efisiensi layanan.
Pemberdayaan Perempuan di Lapas Kerobokan Kabupaten Badung Bali Mira Veranita; Itto Turyandi; Wahyudi; Gunardi; Yusuf, Ramayani; Framesthi, Dyah Bayu
JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Vol. 6 No. 3 (2025)
Publisher : Politeknik Piksi Ganesha Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37339/jurpikat.v6i3.2479

Abstract

Kegiatan Pengabdian Kepada Masyarakat (PKM) ini bertujuan memberdayakan narapidana perempuan di Lapas Perempuan Kerobokan melalui penyuluhan motivasi dan pelatihan kewirausahaan. Metode yang digunakan adalah pendekatan edukatif dan partisipatif, mencakup ceramah, diskusi, simulasi, serta coaching personal. Kegiatan ini berhasil meningkatkan motivasi, kepercayaan diri, dan pengetahuan kewirausahaan bagi 30 warga binaan perempuan. Evaluasi menunjukkan peningkatan signifikan pada pemahaman dan kesiapan mental peserta untuk menghadapi kehidupan pasca-lapas. Program ini membuktikan bahwa intervensi yang menggabungkan aspek psikologis dan keterampilan praktis dapat menjadi model rehabilitasi sosial yang efektif, memanusiakan, dan memberdayakan. Kegiatan ini juga menjadi contoh kolaborasi multipihak antara akademisi, lembaga pemasyarakatan, dan komunitas dalam menciptakan sistem pembinaan yang lebih holistik dan transformatif.
Strategi Manajemen Penanganan Klaim Pending BPJS Studi Kualitatif di Ruang Rawat Inap Penyakit Dalam di RSUD Pongtiku Toraja Utara Noverio Michael Samban Tarukallo; Erliany Syaodih; Mira Veranita
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i5.59091

Abstract

Klaim pending dalam sistem BPJS Kesehatan masih menjadi persoalan signifikan di berbagai rumah sakit, termasuk RSUD Pongtiku, dengan tren peningkatan mencapai 28% pada tahun 2023 khususnya di ruang Rawat Inap Penyakit Dalam. Penelitian ini bertujuan untuk menganalisis strategi manajemen penanganan klaim pending menggunakan pendekatan fungsi manajemen POAC (Planning, Organizing, Actuating, Controlling). Penelitian ini merupakan studi kualitatif dengan desain studi kasus. Data dikumpulkan melalui observasi, wawancara mendalam, dan telaah dokumen klaim BPJS yang dikembalikan sepanjang tahun 2023. Hasil penelitian menunjukkan bahwa penyebab utama klaim pending adalah berkas tidak lengkap (45,8%), kesalahan pengkodean (29,5%), kurangnya pemeriksaan penunjang (21%), eviden terapi yang tidak sesuai (6,8%), dan perbedaan pemahaman antara verifikator rumah sakit dan BPJS (3,5%). Analisis POAC menunjukkan bahwa strategi manajemen belum berjalan optimal akibat keterbatasan sumber daya manusia, sarana-prasarana yang tidak memadai, serta belum adanya SOP khusus dan pelatihan berkelanjutan. Implikasi dari penelitian ini adalah pentingnya perbaikan sistem pengelolaan klaim melalui penerapan Rekam Medis Elektronik, pembentukan SOP yang terstruktur, pelatihan kompetensi, serta sistem monitoring dan evaluasi yang rutin. Temuan ini diharapkan dapat menjadi model strategis bagi rumah sakit lain dalam mengurangi klaim pending dan meningkatkan efisiensi layanan kesehatan.
Women's Transformational Leadership In Improving Public Services: A Systematic Review Rudiana, Rana; Nunung, Ai; Ratna H, Yunyun; Pujihartanti, Erna; Veranita, Mira
International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.507

Abstract

This study addresses the limited scholarship on the specific contribution of women’s transformational leadership in enhancing public service quality. While prior research often examines women’s leadership or transformational leadership separately, few systematically explore their intersection in the public sector. To bridge this gap, a systematic narrative review was conducted on 11 selected articles retrieved through Elicit AI. Thematic and contextual analysis was employed to identify patterns, themes, and theoretical constructs across organizational and sectoral contexts. Findings reveal that women leaders consistently demonstrate the four core dimensions of transformational leadership: idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration. These practices foster inclusive, ethical, and innovative organizational cultures aligned with the demands of modern public service. However, contextual challenges such as organizational culture, social norms, gender stereotypes, and limited access to strategic roles shape the effectiveness of women’s leadership. Theoretically, this study contributes to leadership and gender scholarship by integrating transformational leadership theory into the domain of public administration. It underscores the importance of empathetic, participatory, and visionary leadership in advancing sustainable service reforms. Overall, the synthesis highlights how empowering women in transformational leadership roles enhances public service effectiveness and drives bureaucratic change, while calling for further research on intersectionality and cross-sectoral dynamics.
TINGKAT KINERJA DAN KESESUAIAN KEPENTINGAN PADA PELAYANAN DI KLINIK PDC SEMARANG BERDASARKAN MODEL IPA Natalia, Cindy; Rohendi, Acep; Veranita, Mira
Service Management Triangle: Jurnal Manajemen Jasa Vol 6 No 2 (2024): Jurnal Service Management Triangle: Jurnal Manajemen Jasa
Publisher : Magister Manajemen Universitas Adhirajasa Reswara Sanjaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51977/0ths9581

Abstract

Masukan dari pasien sangat penting dalam rangka menyelenggarakan pelayanan kesehatan yang memuaskan di klinik gigi PDC Semarang. Beberapa kritik dari pasien seperti keterlambatan waktu pelayanan pasien, kebersihan toilet, dan tempat parkir yang tidak memadai mempengaruhi kualitas pelayanan klinik. Penelitian ini bertujuan untuk menganalisis prioritas kepentingan dan kinerja pada pelayanan serta strategi yang dapat dilakukan untuk perbaikan menggunakan metode Importance Performance Analysis (IPA). Jenis penelitian yaitu deskriptif kuantitatif. Metode penelitian yang digunakan berupa observational dengan desain studi cross sectional. Populasi penelitian adalah pasien yang berobat ke klinik gigi PDC Semarang bulan Agustus 2023. Jumlah sampel sebanyak 50 pasien. Pengambilan data menggunakan kuesioner kemudian diolah menggunakan metode Impotance Performance Analysis (IPA) dan diperoleh hasil bahwa ada kesenjangan antara kinerja dan tingkat kepentingan pasien terhadap kualitas layanan di klinik gigi PDC Semarang. Maka dapat disimpulkan kepuasan pasien belum sepenuhnya tercapai sesuai dengan kepentingan yang diinginkan pasien. Atribut yang menjadi prioritas utama untuk diperbaiki adalah klinik dilengkapi dengan perangkat dan peralatan medis yang memadai strateginya dengan meningkatkan kualitas sarana dan prasarana kelengkapan alat medis secara berkala. Atribut yang perlu dipertahankan yaitu staf klinik bertatabusana sesuai dan memiliki penampilan yang baik, lokasi klinik nyaman dan mudah diakses. Atribut yang mendapatkan prioritas rendah untuk perbaikan yaitu tata letak dan design klinik memudahkan pasien untuk mengakses layanan. Atribut yang dapat diabaikan adalah tentang pasien diberitahu tentang batas waktu untuk memberikan dan melengkapi pelayanan.
Co-Authors A. Rohendi, A. Aam Pathuloh Acep Rohendi Ade Sudrajat Ade Sudrajat Adhitya Pranajati Aditya Dewi, Esti Adri Arisena Afifah Lutfina, Nur Agung, Toufiq Agus Hadian Rahim Al Fikri, Ghufran Al Ghifari, Abdillah Alexangela, Joanne Switasanny Alicia Dipta Pranudia Aliyudin, Aceng Amalia Rachmawati Andikarya, R Oke Anggraeni Noor Azahra Anggreyorina, Anggreyorina Anissa, Regina Nurfitriyani Anthony, Faris Akbar Aprillita, Nunki Ardiansyah, Rahman Ardita Manurung Arif Rachman Arlette Suzy Puspa Pertiwi Asmara, Aryoga Samudra Asrini, Nani Aulia Rahma Ayundha, Dara Aziz, Firdaus Abdul Aziz, Moch Abdul Bagenda, Wahyuddin Bambang Heru Purwanto Bambang Sugiyarto Banjarnahor, Parli Lambano Bayu Wahyudi Belinda Layrenshia Beni Nugroho, Dionysius Cahayani, Nadia Brigita Candra Fatihah, Dian Candra Gumilar Chairil M Noor Cinthya Margaretha, Sarah Cupiadi, Hedi Dadan Hendayana Dania Febyola Darmayani, Dina Dasrun Hidayat Debora Yolanda, Venny Deden Gunawan Dermawan Supriatna Desi Nursanti Desiree, Florencia Dhatu Dara Raditya Dhewy, Galuh Kusuma Diana Davisca Ridwan Diana Davisca Ridwan Dionysius Beni Nugroho Dwi Robiul Rochmawati Dwi Robiul Rochmawati Dyah Bayu Framesthi Eki Dudi Darmawan Ekwandini, Dhona Rizky Endang Komara Erick Ivan Gian Erliany Syaodih Erliany Syaodih Esti Aditya Dewi Fadilah Fulki, Insan Fani Pangabdian Fanny Agustina Hidayat Fauzan . Febrihianto, Meilinda Laurensia Febyola, Dania Fifi Noviana Fikri, Ghufran Al Firdaus, Firman Fitaloka, Neng Diana FITRIANI, PIPIT Ghufran Al Fikri Gnagey, Mira Rosana Granit Agustina Gumilar, Candra Gunardi Gunardi Gunardi , Gunardi Gunardi . Gunardi Gunardi Hani Hatimatunnisani Haryadi, Pande Made Doddy Heny Hendrayati Hernawati, Euis Hutahaean, Limbert I Gusti Wayan Murjana Yasa I Putu Ajie Windu Kertayoga Iin Sakina L. Iin Sakina L. Indri Ranggelika Inggar Bagus Wibisono Inggrid Since Yuliana Frans Johann Amadeus Albert Tokoro Jumrah Jumrah Junlianty Liambana Kamarullah, Pratiwi Kasmanto Kasmanto, Kasmanto Kathrine, Anita Septiana Maria kesumah, priatna Krishna, Mahesa Kristian Ismail Layrenshia, Belinda Lena Fitriyani Martal Liambana, Junlianty Lidia Kamelia Linda Herawati Livia Devina Lukmanulhakim Almamalik Lukmanulhakim Almamalik M. Alfi Maulidi M. Khoirul Anwar M. KHOIRUL ANWAR Magaline, Monica Beatrice Magnaz Lestira Oktaroza Mahfud Khoiri Maolani, Dedeng Yusuf Maolani, Dedeng Yusuf Marlena, Ena Marsya Sahsabilla Matakupan, Henry Viktor Matandung, Olivia Minanga Maulidi, M. Alfi Michael Purba Michael Willian Ramschie Muhammad Syafril Firdaus Nadia Brigita Cahayani Najip Hendra S Parino Natalia, Cindy Ni Luh Putu, Adinda Tasya Saraswati Ni Nyoman Yulianthini Nidia Fadhila Noor Azahra, Anggraeni Noverio Michael Samban Tarukallo Novy Trianasari NUNIEK DEWI PRAMANIK NUNUNG, AI Nur Azizah Nur Fadillah, Listiana Nurhaliza, Sabilla Nurhasanah, Annisa Nurjanah, Isma Nurrahim, Firman Nurrahman, Ropa Mustopa Nursanty, Oktamia Nursa’diah Hidayat, Sarah Nurwansyah, Atikah Olivia Minanga Matandung Omitta Yuliastuti Kusharini Panjaitan, Sally Ester Rohana Parapaga, Florentina Blandina Pinasthika, Annisari Pramagistra Nurshabrina, Latesia Pratama, Muhamad Rizal Hadi Pujihartanti, Erna Purba, Michael Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi, H Putri Dwi Novrina Qatrunnada E. Kholidianti R Oke Andikarya R. Oke Andikarya R. Oke Andikarya Rachim, Silfia Rahayuningrum, Dessy Putri Rahma, Sitta Rahmat Hidayat Rajuman Rajuman Rajuman Rajuman Rajuman, Rajuman Ratna H, Yunyun Ratnawati, Yeni Raya Mustiraya Redi Setiyadi Regina Nurfitriyani Anissa Regina Nurfitriyani Anissa Resti Selfiah Rian Andriani Rian Andriani Rifqah Vaiga Rika Maryam Rini Susilowati Rini Susilowati, Rini Rizal, Yul Rohendi, Rohendi Ropa Mustopa Nurrahman RR Fera Pratiwi Rudiana, Rana Safrizal Wildan, Ari Sahidin, Yuda Saidah, Zuhriyatus Sanya Diandra Praniti Septia, Nindirah Setiyadi, Redi Setyako, Stevani Dewi Since Yuliana Frans, Inggrid SITI FATIMAH Sofia Sonia F. Indah Sugianto Ikhsan Sugiyanto Ikhsan Sugiyanto Iksan Sugondo Sugondo Sugondo Sugondo Sulistijono, Esther Apriliany Suminar Suminar Suminar, Suminar Surman, Surman Susilowati , Rini Sutarso, Al Bait Fiqri Zulfikar Syafii . Syafii Syafii Syafira Ramona, Nur Syfa Silvia tajuddin, mohammad Tatiek Ekawati Permana Thomas Alpa Edyson Ringo Ringo Toufiq Agung Towifah Fauziah Choerunisa Tresna Budiarti Tresya Lien Matakupan Tri Hardining Prawestirini Trianasari, Novy Turyandi, Itto Utami, Firda Diah Utami, Hany Setyo Vitara Daru Rahmi Vitara Darurahmi Wahyu Oktiarto Wahyu Oktiarto Wahyuddin Bagenda Wahyuddin Bagenda WAHYUDI Wahyudi Wahyudi Wahyudi Wahyudi Warsiati , Wiwi Widjanarko, Hendrawan Willma Fauzzia Wilma Zuarko Adji WR, Ago Yoqie Iskandar Wulandari, Ni Nyoman Feby Yaniawati, Poppy Yanuarti, Lita Yuda Syahidin Yudhi Yudistira Yudhy S. Purwanto Yughatama, Yoram Yulianti, Welly Yuliasari, Amalia Yunyun Ratna H Yunyun Ratna H Yusuf*, Ramayani YUSUF, RAMAYANI Zein Bastian Zuhriyatus Saidah